Bristol Boiler Company

An excellent Company that came out to do my emergency under floor heating. They do exactly what they say they will do efficiently and effectively. Great communication throughout the whole process, with no hassle and with clear knowledge of their trade. Simon and Luke are extremely hard working, friendly and personable . Brilliant at cleaning up afterwards as well. Would highly recommend this Company.

Great service would highly recommend!

A small issue with our boiler but was resolved very quickly and the engineer was really knowledgeable & professional. Based on my experience I’d be happy to recommend this company and will be using them for services in the future.

I first came into contact with Bristol Boiler Company when they gave me free advice over the phone a few years ago, during a bad winter and a boiler problem. At the time I had a British Gas service contract and BG couldn't get an engineer out for approx 3-4 weeks. I've since switched to them for our annual service and always had good experiences. The engineers are always friendly and professional. And booking and reminders have all been improved over the past couple of years with digitalisation. Great local company!

Brilliant company 🌟🌟🌟🌟🌟

I've used Bristol boilers on a few of my jobs and I can't fault their workmanship or the competitive rates. The engineers are polite and efficient and have always taken the upmost care in all of the properties. Thank you Luke and Simon 👍🏼💯👌

CAUTION- Expensive! Charged £236 in labour costs for 1.5 hrs work. Fan charged at £185 so total of £420. No warning of cost, just we'll get some out, then you pay for any parts and labour. Should have managed expectations! In response to owners reply - At no point was I given a verbal cost for the job. £420 is a lot of money and this should have been disclosed before work was done. Labour costs of £236 is excessive

A very helpful independent local company.

An outstanding company who have provided me with first class service, great skill and patience. They are thoroughly nice people.

Highly recommended...would never use anyone else for annual service and any plumbing issues. Staff are friendly and personable and their costs are fair. They have even talked me through minor issues relating to boiler settings etc to save me call out fees etc. Great company to deal with. Totally reliable. Thank you!

Luke was efficient and friendly. Would recommend him to come to your home.

We have used Bristol Boilers for years for annual boiler serving repairs etc. They are always great - super polite and professional, do a great a job and the office are fantastic to deal with.

Bristol boiler company does not respect the customer or his time. The saying goes: "you can do something good, fast or cheap." Well, this business defies that saying because they are both bad, slow and expensive. To write an objective review, I have made use of services from another company so that I can compare them accordingly. Summary of what went wrong: 2nd quote was 20% higher than the initial quote. For reference, the final quote was £996, the same work was done by another company for £490. Keep in mind, this did not include the cost of the water cylinder itself. I have first enquired about the installation on 14/09/2021 and agreed to installation on 08/10/2021, as of 23/12/2021 the work still hasn't been started. If I was still interested, it would be allegedly at least another month before it commenced. I have called the office around 25 times, most times I was promised a callback which I didn't receive for a few days and had to reach out again. After scheduling time and date to access the property for a quote, someone only came over on the 4th time (stood up 3 times with no notice). After scheduling the day for installation someone only came over on the 2nd date (stood up the first time with no notice). After assessing the property the engineer had advised me to get a model that was bigger than the one I had initially planned to use and enquired about installing (planned small, advised large, purchased medium). After coming over to install for the 2nd time (27th Nov) after failing to do the work on (11th Nov) as planned, I was informed that the model was physically too big for space let alone in line with safety guidelines from the manufacturer. Because the work was not done on the day planned, 2 weeks had passed since the purchase of the appliance and I was no longer able to return it through normal returns. Bristol boiler company insists they are not responsible for making sure the appliances are appropriate for the premises and refuses to issue a refund.

The team who came out to fit our new boiler were fantastic! Despite it being an old house with lots of complicated issues, the team managed to resolve them all quickly and were really helpful at every stage.

Always really happy with the service I get from Bristol Boiler Company, very professional and reasonable. Our boiler had a leak so they came round to look at it, and at first sight they thought it could be an expensive job, but after doing extensive tests he concluded there was only a minor issue and it ended up being a very cheap. As I know nothing about boilers, he easily could have been dishonest and told me more needs fixing but he wasn't. He was very honest and professional and that's why I will always use Bristol Boiler Company for future works.

I have used Bristol Boiler Company on a number of occasions for servicing and call outs to my previously old and faulty boiler. Most recently, they installed a brand new boiler for me. I cannot fault the service. The engineers are punctual, personable and professional, and Lin in the office is an absolute pleasure to deal with. Their work is competitively priced and I would highly recommend them.

Literally the most professional and customer focussed company I have used for a while. Such nice people and not a bad price at all... Thank you!!!

Used when I lived in Clifton and still use now I’m in Stoke Bishop; doing both services and repairs at peak times. Excellent company with great customer service and very friendly and helpful engineers. Really has the feel of a local company who actual want to help in any way they can.

Very helpful, used for years. Fixed existing equipment that another contractor said must be replaced.

I managed to book a boiler service at very short notice. The receptionist was very accommodating and the engineer turned up the same day and on time. Maurice the engineer was very professional and helpful, going above and beyond by helping me with a claim on my warranty for a necessary repair he discovered as part of his thorough tests. Would recommend and use again.

Very efficient and friendly

The company designed and installed a completely new bathroom. This included new shower unit, toilet,wash basin, heated towel rail, electrics and tiling. Everybody displayed a high standard of workmanship throughout. The results were excellent and I have a bathroom beyond my expectations.I would highly recommend this company.

Very quick response, helpful and went above and beyond what was expected both times I have used them. Would highly recommend.

Came round to inspect boiler issue relatively quickly which was appreciated and came round again to fix it a few days later (didnt show up on the day arranged for the fix). The boiler was fine for a few days when I started noticing a leak - after contacting the company they said they'd be round to fix it in a few days time (during which I was collecting water in a cup daily). Again they didn't show the day agreed. This happened another 3 times when eventually they stopped answering my communications. I had to call another company to fix the issue. Decent at what they do but extremely unprofessional and unreliable. Once they have your money they will ignore you.

Ripped me off, quite frankly. Didn't do the job properly and charged an absolute fortune. Meanwhile damaging my property. I would swiftly move onto somewhere else if I were you.

Good rates, professional service and prompt fix! Thank you :)

Really helpful and friendly!

Bristol boiler company came to service my boiler last week. It was initially hard getting them booked in for an inspection as their response to emails was slow. On inspection of the boiler they saw rust on the flu pipe so poked a hole through and decommissioned it which is understandable as the boiler is deemed to be unsafe. However there were three men who attended all failed to wear face masks, two of the men were very rude and confrontational refusing to offer any solution or practical advise on how to get the heating up and running again. The third man was clearly an apprentice who said nothing. It’s understandable that if a piece of equipment is unsafe it needs to be turned off and decommissioned, however the attitude displayed, breaking of COVID procedure and lack of solutions left me with no heating and a awful experience. If I was elderly or vulnerable a lack of heating and exposure to three people without masks in a national lockdown could have more dire consequences. Wouldn’t definitely not recommend this company.

Have used for many years, never an issue, need I say any more.

Needed a thermal store replacement for an electric only supplied flat. The whole existing setup was awkward with an obscure (to me) manufacturer and the boiler cupboard having very tight dimensions. Bristol Boiler visited to survey the existing setup and available space, then provided a quote to procure and install a replacement. All done quickly and professionally for a good price, very happy to have chosen them as a company.

Really reliable, professional and experienced

We love Bristol Boiler company. They've serviced our boiler for three years now. When the pressure in our boiler dropped and we had no hot water when our son was months old, they came out and fixed the issue within a few hours. Lin is always cheery and helpful on the phone and Morris has great chat as well as being professional and very good at what he does! We highly recommend.

Fantastic service from Bristol Boiler Company. Highly recommended! Thanks for a great service! Miguel

Second to none,extremely helpful,polite,professional and superb work done in my bathroom,definitely reccomended.

Arrived early for his 9 a.m. schedule. Very pleasant and because I generally talk to much, took myself off and let him get on with the 3 things I needed done. 10 a.m. and he was finished and on his way. Everything tidied up and working . Highly recommend.

Matt was excellent. Polite, punctual and friendly. His workmanship was of very high standard—He set up, knew exactly what to do (with my electric water boiler that hasn't been serviced in 10 years prior to my arrival!), checked and serviced everything, cleaned up and made useful post-service recommendations. HIGHLY RECOMMENDED!

Very helpful from quotation through to installation. Definitely recommend.

Helped me out with advice after a visit from a not so trustworthy plumber, always seem to be friendly and professional. Fixed a part today instead of replacing it. Proper neighbourhood plumber.

Had a new boiler installed by this company in 2013 covered by 8 year guarantee. Now I have a discovered a long term leak due to either faulty installation or failure to service correctly. After several phone calls to their office requesting a call out, I cannot get them even to call me back, let alone help me fix the leak. Based on this experience, I would not recommend this company.

Called 3 times about a quote for a new boiler, The first time they never called back, so I called again and we arranged a time for a quote. They never turned up at the time we agreed after I waited in all day for them, then when I rang to ask why they hadn't turned up they said they's ask the fitter and ring me back. Suprise suprise I'm still awaiting that call 3 days later. Useless.

Serviced our boilers the same day! Fab service!

I chose to use Bristol Boiler beacuse they were local to me and were very helpful when I walked into there office on North Street. I had a number of leaks in my bathroom that were damaging my walls. They came out and gave me a free quotation, fixed everything promptly and within budget. I have since recommended them to friends who also have had very good service. All in all they are a great local company that does an honest good value job!!

I am really surprised at these bad reviews. I have used Bristol Boiler Company for many years. I have 9 properties and they all have gas boilers. BB Co do all the repairs and Gas Safety Checks. I think the service they offer is really good. One year, in the snow, a boiler broke down in one of my flats. Rather than say that the road conditions were too bad to come out, their engineers walked to the flat and actioned the repair. They are always helpful and professional. Boiler repairs are never cheap. Their prices are very competitive. They are my first choice for gas boiler repairs and I will continue to use their services

Steer clear! Firstly, an engineer came round to diagnose a fault on my boiler. This was for a flat £40 fee, which seemed fair enough. I was then quoted £225 to have the circuit board replaced (a 5 minute job even an idiot could do). I bought a board on line for around £70 and fitted it myself in 5 minutes saving £175 on an install fee. Boiler not fixed, same issue. So then i asked if they could come round and correctly diagnose the fault under my original £40 fee, which surprisingly they agreed to. They popped over when I was away and spoke to my partner. They tinkered with it and got it working and told my partner that I had installed the circuit board incorrectly (which is a lie). So when they left it was working. One hour later the flow switch blows up and water is spraying all over the kitchen. My partner phoned up to get them back round to sort out the now leaking boiler to which she was told; as I had fitted the circuit board myself it was nothing to do with them! Even thought they were the last people to touch it, unbelievable! So, I came home and replaced the broken part that was leaking (£45) and the boiler was now working fine. I put the old circuit board back in and it still worked, proving that the original fault that they wanted to charge me £225 to fix wasn't even faulty. Not surprisingly, they kept my £40 for the service of wasting my time and trying to overcharge me for something to be changed that wasn't even broken.