Company Agreement

1. Who this agreement is for

This Company Agreement is between Tradehand and your company ("you", "your company", or the "Company"). It applies when your company creates a Tradehand organisation and uses Tradehand to manage enquiries, quotes, scheduling, customer updates, payments, trader coordination, job records, documents, and certificates (the "Services").

The person who accepts this agreement confirms they are authorised to bind the Company. You must be a business operating in the United Kingdom, and account users must be at least 18 years old.

2. The Services and your licence

Tradehand is a technology platform. We grant your company a non-exclusive, non-transferable right to use the Services to run your own business for the duration of this agreement. We do not provide trade services and we are not a contractor. Your company, its employees, and its contractors carry out the work.

You decide how your company uses the Services, which team members you invite, your services and rates, and how each job is run. Tradehand keeps the Services running, stores your records, and routes communications and payments on your instructions.

3. Fees

Tradehand takes 5% of the payments it collects for your company. There is no monthly fee, no setup fee, no separate card fee, and no minimum commitment.

Card processing is covered inside that 5%. Tradehand pays the payment provider's processing cost out of its own share, so your company keeps exactly 95% of every payment collected through Tradehand and nothing is added on top of the price your customer sees. Payments are collected through your company's connected Stripe account, and our share is taken at the point a payment is processed. You only pay when you get paid: no payment, no fee.

Klarna. If your company chooses to offer Klarna and a customer pays with it, Klarna's own charge is added on top of our 5% and is borne by your company. We show you what Klarna costs before you turn it on, and you can leave it switched off.

Stripe's own terms. Where your company is onboarded onto the simplified Stripe account that Tradehand sets up for you, by accepting this agreement your company also accepts and is bound by the Stripe Connected Account Agreement, which includes the Stripe Services Agreement, as a Stripe connected account.

Disputes. If a customer disputes a payment, the payment provider charges a dispute administration fee of £20 for each dispute raised, whether the dispute is later won or lost. That fee is passed through to your company.

Refunds. If your company refunds a customer, Tradehand returns its 5% on that payment in full. The card processing cost of the refund sits with your company, the same as it would with any card payment taken anywhere else.

We may change our fees on reasonable notice. The current fee is always shown on our pricing page. Continued use of the Services after a fee change takes effect is acceptance of the new fee.

4. Your responsibilities

By using the Services, your company agrees that it:

• Holds the right credentials: the qualifications, accreditations, insurance, registrations, and permissions required for the work it carries out, and that its team members do too.
• Owns the customer relationship: you own your customer relationships and remain the data controller for your customers' data. Tradehand provides a standard privacy notice on your hosted site, which you adopt; you are responsible for having a lawful basis to contact and serve your customers, tenants, landlords, property managers, and other job contacts.
• Gives accurate information: the rates, services, availability, and job details you configure are yours to keep correct.
• Gets lawful consent for messaging: where you ask Tradehand to send SMS, email, or voice messages, or upload contact lists, you confirm you have the consent the law requires.
• Controls how work is performed: your company and its team decide the methods, scheduling, and standards used to complete each job, subject to applicable building regulations and safety law.
• Bears its own business risk: you are responsible for your tools, vehicles, materials, staff, subcontractors, taxes, insurance, and any loss or damage arising from your work.
• Uses the platform lawfully: not for any unlawful purpose, to send spam, or to infringe anyone's rights.

5. Team members and traders

Tradehand accounts for trade delivery are held by the Company. Individual traders are team members your company invites. Team members do not connect their own Stripe accounts and do not receive platform payouts directly through Tradehand: your company manages how its team is paid. Your company is responsible for the actions of its team members on the platform.

6. Your data, and who owns it

Your company owns its data. The customer records, contacts, job history, quotes, invoices, documents, and messages created through your use of the Services belong to your company, not to Tradehand.

We use your data to run the Services for you and to keep improving them, including your own agents and the shared agents, prompts, and tools we run for every customer. We do not sell your data, we do not use it to market to your customers or to compete with you, and we never give it to anyone else for their benefit. When data is used to improve the shared platform, we de-identify it so it can't be traced back to you or your customers.

For personal data about your customers and contacts, you are the controller and Tradehand is your processor, as set out in our Data Processing Addendum, which forms part of this agreement.

You can export your data while your account is active, and ask us to return or delete it when you leave. Tradehand keeps ownership of the platform itself: the software, models, and de-identified, aggregated insights used to run and improve it.

7. Your customers and the work contract

When a customer approves work through your company's job page, the contract for the maintenance work is between the customer and your company: not with Tradehand. The customer terms, and the payment and cancellation policies, are standardised by Tradehand and applied consistently across the platform: you don't write your own. You remain responsible for the work itself: its quality, any guarantee you offer, and your duties to your customer as the business that carries it out. Tradehand provides the technology that runs the relationship.

8. Availability and "as is" provision

We work to keep the Services reliable, but they are provided on an "as is" and "as available" basis without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, secure, or error-free.

9. Limitation of liability

To the maximum extent permitted by law, Tradehand is not liable for: any downtime, interruption, or unavailability of the Services; any indirect, special, or consequential loss; or any loss of profit, revenue, data, business, goodwill, or anticipated savings: whether arising from your use of or inability to use the Services.

Nothing in this agreement excludes or limits liability that the law does not allow us to exclude: including liability for death or personal injury caused by our negligence, or for fraud.

10. Confidentiality

Each party will keep the other's confidential information confidential and use it only to perform this agreement. Your customer data and business information are your confidential information. This continues after the agreement ends.

11. Your indemnity

You will cover Tradehand against third-party claims, losses, and reasonable costs arising from the work your company carries out, the content and data you put into the Services, or your breach of your responsibilities or the consent and lawful-basis confirmations in this agreement. We will tell you promptly about any such claim.

12. Term, termination, and suspension

We may suspend or limit the Services if fees are overdue, if the law requires it, or to protect the platform or its users from a security or legal risk: giving you notice where practical.

This agreement runs for as long as your company has a Tradehand account. Either party may end it on reasonable notice. You can close your organisation at any time.

When you leave, we give you a reasonable period to export your data, then return or delete personal data in line with the Data Processing Addendum and our Privacy Policy, except where we must keep records to meet legal, tax, or accounting obligations.

13. Changes, governing law, and contact

We may update this agreement from time to time. We will notify your company of material changes through the app or by email, and continued use after the change takes effect is acceptance.

This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found invalid, the rest continues in force.

Questions about this agreement? Contact us through the app or our About page.