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Job Sign Off Sheet Template

A job sign off sheet is the end-of-job record: what was completed, what the customer has confirmed, any snags still to put right and both signatures with the date.
Blake Folgado, Co-founder, TradehandLast updated
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What is it?

A job sign off sheet is completed once, when the job is finished. It is different from a job sheet, which records one visit with its times and materials. This PDF has boxes for the job details, the work completed, changes from the quote, four confirmations for the customer, a snag table with an agreed action and date for each item, and signatures for both sides. It is not an invoice, a receipt or a certificate.

About this template

Fill the sheet in at handover, with the customer present. It records the work completed, any changes from the quote, what the customer has confirmed, the snags that remain with an agreed action and date, and what you handed over. The customer and the tradesperson each print their name, sign and date it.

When to use

  • At handover on a job you have finished, with the customer there to look at the work
  • When a few small items remain and you want them written down with a date to put them right
  • When the customer wants a record that the work was completed
  • Before you send the final invoice on a job that ran over several visits

Tips

  1. 1Walk the work with the customer before they sign, and write each snag down while you stand next to it
  2. 2Give every snag an agreed action and a date. A snag with no date is not agreed
  3. 3Tick only the confirmations the customer has actually given. Leave the others blank and note why
  4. 4List the certificates and guarantees you hand over by name, so both sides can see what was given
  5. 5Keep your copy with the quote and invoice for the job, and give the customer theirs

Filled example

This example is fictional and uses only the boxes printed on the PDF. It has no real customer name, address or phone number.

Job reference EX-02. Work completed: replaced the bathroom basin tap and fitted a new isolation valve under the basin, tested for leaks at working pressure. Changes from the original quote: none.

Customer confirmations ticked: the work described has been completed, and I am satisfied with the work except for the snags listed. Not ticked: shown how to use what was installed, because the customer was out of the room, to be done at the follow-up.

Snag 1: grout gap behind the basin. Agreed action: reseal. Date to be done: the Friday after handover. The customer and the tradesperson print their names, sign and date the sheet.

Frequently asked questions

What is a job sign off sheet?

It is the record made at the end of a job: what was completed, what the customer has confirmed, any snags that remain and who has agreed to put them right by when. Both sides sign and date it.

What is the difference between a job sign off sheet and a job sheet?

A job sheet records one visit: the work done, the time on site and the materials used. A job sign off sheet is completed once at the end of the whole job and records the customer's confirmation and the remaining snags. On a multi-day job you fill in a job sheet for each visit and one sign off sheet at the end.

What should I do if the customer will not sign?

Write what they would not confirm, and why, in the snags table or beside the confirmations, and sign your own part with the date. The sheet is then a record of what was agreed and what was not.

Does a signed sign off sheet stop a customer making a complaint later?

No. For a consumer customer, every contract to supply a service includes a term that the trader performs the service with reasonable care and skill, under section 49 of the Consumer Rights Act 2015. Section 57 stops that term being excluded or restricted. The signed sheet records what was confirmed at handover and which snags were agreed. It does not replace that term.

Is a job sign off sheet the same as a completion certificate?

No. Gas, electrical and building control work have their own certificates and notifications. The sign off sheet is your own handover record. List any certificates you handed over in the box provided.

Should I invoice before or after the sign off?

That depends on your quote or payment terms. The sheet records what the customer confirmed at handover, which is useful to have in hand when you send the final invoice. It does not set a payment date.

Get on with the work.

Spend less time on admin and more on the work you love.

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