Keep everyone in the loop
Your customers stop calling to ask. They already know.
Your office team sends the right update at every step of the job, booked, on the way, done and paid, so your phone stays quiet and nobody is left wondering.
Hi Sarah, your quote for the consumer unit is ready, £260. View and accept:
Quote ready, tap to review and accept online
Thanks Sarah! Payment confirmed. James will arrive Wednesday at 9am.
James is on his way, arriving in about 22 minutes.
Works on every channel your customers use
SMS
Email
WhatsApp
Phone & voice
One link, start to finish
Every step of the job, one live page
Tradehand gives every job a single live page the customer can open any time: progress timeline, quote, payment, arrival and completion proof, all in one place. No app to download, no login to remember.
Enquiry received
9:12 amQuote sent
9:14 amQuote accepted
9:41 amPayment taken
9:42 amTrader en route
2:05 pmJob completed
Live arrival
Watch the van arrive, like an Uber driver
Tradehand sends an on-my-way text and a live ETA the moment the trader is dispatched, updating until the knock on the door. Customers can follow along instead of phoning to ask.
James is on the wayLive arrival~22 minWhen plans change
Bad news travels first, from you
Tradehand tells the customer before they have to ask when a job is running late, overruns, or a slot has to move, with the new time and the updated link, and reschedules if the slot has to change.
Previous job overrunning
James is still on site, next call will slip about 20 minutes.
Hi Sarah, James is running about 20 minutes behind. New arrival is 2:50pm and your live link has the update.
Sent 2:28pm · SMS + live link
No problem, thanks for letting me know.
Sarah · no chaser call
Multi-party jobs
Tenant, landlord and property manager, all told at once
Tradehand gives everyone who should know their own version of the same event: the tenant gets the arrival time, the landlord gets the quote and invoice, the property manager gets the completion report. Nothing collapses to one person, nothing slips.
Job completed · 12 Oak Lane
Resolving everyone on this job…
All done at the flat, James has finished and locked up.
Job complete, your invoice and receipt are on the job link.
Completion report with photos filed for your records.
0 of 3 informed · nobody left chasing
Finished and followed up
Job done, proof in their pocket
Tradehand sends the completion message with photos and receipt on the job link, then the thank-you and review ask, while the trade is already driving to the next job.
Hi Sarah, thanks for choosing us! Pleased with the work? Leave a quick review:
How did we do? A quick review means a lot to a small business.
Hi Sarah, your consumer unit is due for its annual check. Book now for priority slots:
Every step
of the job, updated automatically
Everyone
on the job kept informed, not just one contact
Zero
updates you type yourself
Keep the tools you already use.
Connect payments, accounts, calendar and email to the same office team.
- xero
- quickbooks
- Google Calendar
- Gmail
Questions, answered.
Do I have to send any of these updates myself?
No. Tradehand sends them as the job moves along. You get on with the work while your customers stay informed.
What if I want to change or add a message?
You can. The automatic updates cover the whole job by default, and you can send a personal message any time you want to add detail or reassurance.
How does the customer see the updates?
They land by text or email, and every job also has one live link the customer can open to see progress, arrival, quote, payment and completion proof in one place.
Can it keep tenants and landlords in the loop too?
Yes. On rental and managed jobs, Tradehand keeps the tenant, landlord and property manager all informed with the update each one needs.
What happens when a job runs late?
Tradehand tells the customer before they chase you, with the new time and the live link, and reschedules if the slot has to move.
More of your office team
Stop fielding “where’s my trader?” calls
Tradehand keeps every customer, tenant and landlord informed at every step for no monthly fee and 5% of the invoices it collects, when an office admin costs £25,000 a year either way, per National Careers Service salary data (checked 25 July 2026).