RMS Energy Solutions Limited

Had a problem with new storage heater.Ian and his assistant dealt with this swiftly, skillfully and informed us with detailed knowledge and expertise. Despite travelling from Devon, these guys are the best! Friendly/ polite/ professional! THANKYOU !! Have a well deserved GREAT CHRISTMAS 👏👏👏

Thank you so much to the RMS team who did my solar panels, insulation and heaters. Govany and his lads did a great job despite encountering unexpected difficulties in my old house, Josh and Sam, Ash and Dylan all worked really hard and were pleasant to have around. The work was completed surprisingly quickly and to a high standard. Highly recommended.

Pestered several times to apply and send them all the relevant data. Did this as instructed and since heard absolutely nothing.

absolutely horrific. they installed a boiler at my mums house, said it had a 10 yr warranty then lied and said no we are only giving 5 yrs (when we had paid for 10) - ill be reporting to the ombudsman

We have just had our home upgraded with a new boiler, loft insulation and new sensor radiator Thermostats and PIV system. We are extremely happy with all the team that has been to our property and the excellent work they have done. Thank you to Steve who did our loft insulation and Andy and his brother who came and did a brilliant job fitting our new boiler and radiator valves. Andy also called us the following day to check everything was ok. Thanks to the Electrician and his son who came and did all the wiring of the boiler and PIV system. I can certainly highly recommend the team from RMS Energy Solutions LTD

We used RMS Energy to undertake extensive wall insulation and air source heating, to include solar panels. We used Jake initially for all aspects of the work. I have to say that the service that we received from RMS was brilliant from start to finish, especially Jake. I would certainly recommend RMS and use them again if the situation arises.

Jake Barlow at RMS is an absolute disgrace. I was referred to Jake Barlow at RMS Energy Solutions by Grants For Home Improvements (gh4i). I had qualified for a grant, and Jake was sent to do a survey. In MARCH he turned up, and because the property may need planning permission, he did not do the survey. He promised to help me with whatever was needed to do the application. Despite providing Jake with the diagram requirements, I received no response, resulting in an incomplete application that cost me hundreds of pounds. I informed Jake of this, but no action was taken. After following up, after a number of WEEKS of silence, Jake finally informed me they couldn’t proceed due to scaffolding access issues on my road. Apparently this had been decided weeks previously, but they hadn't told me. He had also told GH4i that the case was closed, so they assumed I wasn't going forward. However, after consulting local councillors, I provided Jake with clear photographic proof that scaffolding across the road is a valid and commonly used solution here in the village. Jake acknowledged this and said he would pass it on to his team. That was July. I complained to Gh4i in September. Jake was included in the email correspondence. He has not contacted me. It's now NOVEMBER and I've got nowhere. If you use RMS, please just make sure Jake is not your surveyor. He just doesn't give a toss about you.

Excellent service from start to finishing full central heating installation..Thankyou.

Robbie and the team, as well as everyone we dealt with at RMS were absolutely tremendous. Professional, courteous, and work to a high standard. Honestly couldn't recommend them more

On behalf of my mum: "Rob and Robbie were very approachable and friendly! They did a fantastic job and kept me informed of what they were doing as they were doing the job. I would highly recommend them both."

Very poor, very messy and bombard with constant phone calls years after work has taken place. Avoid please

Very professional friendly and punctual. Answered all of our questions. Excellent service

Con artist! Avoid!

Absolutely satisfied with the new boiler installed

I have just had 2 Dimplex quantum night storage heaters installed by John and Ellis of RMS Energy Solutions and I'm very pleased indeed.Their work was very efficient and they explained the operation of the heaters clearly and thoroughly They were extremely helpful and courteous, and the heaters look great.

6 months and waiting and now they have lost a customer. They just installed my neighbour after 8 weeks but left the property with leaking pipes and refused to fix it he had to pay a plumber for repairs would definitely not reccomend half the good reviews here are by staff members

Waited 3 months for my property to get installed. Ended up going to another company.

Not happy at all been waiting for months for the install keep being pushed off saying soon really not professional had alot of my neighbours use other companies but I stayed, what a regret. I guess when you call and realise went to another company you may start actually caring about your customers .

RMS Energy work alongside Qualitymark Protection and I regularly speak with either Sarah, Alex or Emmerson. Always a pleasure, professional and happy to help.

Excellent service provided from the team - I couldn't fault the end to end experience received. Sarah really helped with guidance and pointed me in the right direction. Highly recommended. Big thanks to Sarah and the RMS Energy Solutions team :)

We recently had storage heaters fitted by RMS Energy Solutions. The office staff were very helpful and John did a great job on the installation. They understood the urgency due to my declining health. We definitely recommend!

Great service from start to finish. Called just to enquire and was given a full breakdown of what I can have improved and what was needed to be qualified for the funding. Surveyor was friendly and professional and so was the installation team. Thanks again.

Had a truly dreadful experience of this company. One surveyor identified areas requiring insulation, then another arrived unexpectedly to repeat the assessment, the outcome leading to the payment of a large deposit. Imagine our surprise when the insulation fitters arrived and said that both the surveyors were wrong and most of it didn’t need doing. I have heard nothing from this company since. I tried to contact by phone and left an answer phone message, no reply. No response to messages left by third parties who engaged them in the first place. This is truly dreadful customer service. I am now seeking recovery of my money through official channels. They don’t care. No customer follow up from this fiasco and no refund, no explanation. To be avoided at all costs, horrible experience.