Aberdeen Heating Ltd
4.3(158)Dyce/Bucksburn/Danestone, AberdeenGet directions
Aberdeen Heating Ltd
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Aberdeen Heating Ltd are heating engineers based in Dyce/Bucksburn/Danestone, covering Aberdeen and Aberdeenshire. They provide central heating services, boiler installations, repairs and servicing, as well as landlord certificates and home improvements including kitchen and bathroom installations.
Customers consistently praise Aberdeen Heating Ltd for prompt, professional work, clear advice, competitive prices and friendly, tidy service. Their office communication and reliable installation teams are also frequently highlighted.
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Services
Central Heating
Boiler Installations
Boiler Repairs & Servicing
Landlord Certificates
Home Improvements
Kitchen Installations
Bathroom Installations
Reviews
4.3
Aberdeen Heating Ltd is praised for prompt, professional boiler and heating installations, repairs and bathroom work, with customers often highlighting clear advice, competitive prices, friendly staff and tidy, efficient workmanship. Many reviews describe helpful communication from the office and reliable installation teams, though some customers report missed appointments, slow follow-up and serious concerns about aftercare and installation quality when problems arose.
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Useless. Arranged for a simple radiator install, no show. Called the company and they said I was mistaken as they were fully booked. Even though the lady receptionist confirmed the date. Dont waste your time with these cowboys.
We went with Aberdeen Heating for our new boiler and new bathroom (at the same time). The service received from start to finish was absolutely first class! All of the team were very professional and friendly and kept us informed on what was being done and when from start to finish with minimum disruption. We are absolutely delighted with the finished bathroom, and the new boiler has made a huge difference to our central heating and we have constant hot water at last! Great quality at a competitive price. I would thoroughly recommend.
Excellent service. From no hot water or heating to emergency service less then 3 hours. New boiler fitted 2 days latter. Friendly and tidy fast work crew. Could not fault. Attentive and informative office personnel. Easy and reassuring experience. I would thoroughly recommend.
Had an absolutely wonderful experience with this company, professional, friendly, and prompt (which when needing a new boiler in late November is greatly appreciated!)
Had a boiler installed by Aberdeen heating over 4 years ago and have had services done every year since with no issues and boiler working fine. 4 weeks ago the boiler stopped supplying hot water, reported it to Aberdeen heating who then arranged to have it fixed by the manufacturer as it was still under warranty. The engineer sent out took all of 2 mins to notice the boiler had been plumbed in the wrong way round, along with a number of other issues with the install and as a result couldn't carry out any repairs until this was rectified. To say I was shocked and very angry at this would be the understatement of the century. I then contacted Aberdeen heating to have this sorted. After promising intally to get round immediately to sort it I was then met with a wall of silence, they wouldn't respond to emails and when I did call their office I was spoken to rather rudely over the phone and given a list of excuses as long as your arm as to why nobody had been in contact or been out to fix the boiler, these ranged from "oh the person dealing with it is on a call right now, I'll get them to call you back" (they never did) to "but the weather has been bad and we have people off sick and we are too busy". Eventually after 2 weeks I had enough and made a very angry phone call to them demanding something be done and low and behold the next morning an engineer was out to fix it. After this they said they would contact the manufacturer again to get the engineer to fix the initial problem under the warranty. A whole week went past again and I heard nothing. I phoned their office again to ask for an update and was told, rather rudely, that they had passed it on and it was up to them to contact me and arrange the repair appointment. So I then decided to contact the manufacturer directly to see what was going on. I was then not surprised to be told that Aberdeen heating had not contacted them at all and had to make an appointment myself, which is now arranged for next week. That will make it over a month I've had a broken boiler and it still hasn't been fixed. I couldn't warn anyone more than I can to not use this firm, shocking aftercare and absolutely disgraceful customer service. Happy to take your money to install a boiler very badly and do a boiler service with their eyes painted on, only to be missing in action when the thing inevitably goes wrong !!!! Avoid Avoid Avoid !!!!
Hot water cylinder installed. Professional work carried out to a great standard. Easy and great service from start to finish.
Really good service from start to finish thank you will recommend you to anyone
A great experience from start to finish. Always available at the end of an email or phone, and even phoned me over the weekend to help me with a query after getting set up. They worked around my work commitments and found ways round any challenges here. Very pleased with the service from Aberdeen Heating! They stepped in when another national company let me down badly.
I needed a new boiler as my old one was leaking. I ordered a new gas boiler and contacted Aberdeen Heating for a quote. They responded within minutes, offered clear advice, and arranged for an engineer to come the following week. Their service went above and beyond — not only did they sort out the larger gas pipe required for the boiler I’d mistakenly ordered, but when the new boiler turned out to be defective, they dealt directly with Bosch and had it fixed the very next day. As someone who runs a bathroom company and works with tradesmen and plumbers every day, I know how rare it is to receive this level of efficiency and professionalism. I’ll definitely be using Aberdeen Heating again for any plumbing needs, and I’ll happily recommend them to my own customers.
Book a month in advance. Took a day off from work and guess what it is a no show. Not even a phone call to say I cant make it. What a disappointment.
We recently had a replacement oil fired boiler and went for the version that sits outside the property. The guys worked incredibly hard and did a fantastic job. Everything is neat and tidy and a good clean afterwards was well executed. I would highly recommend this company. The price was very reasonable and both office staff and on site engineers were on hand to answer any questions that I had. Very polite and responsible contractors.
I would like to thank Aberdeen Heating for their excellent service and Customer Service following the instillation of a new boiler and complete bathroom. I have no hesitation in recommending Aberdeen Heating for a professional service from the Office staff, instillation specialists and their skilled tradesmen. Always friendly, helpful and informative throughout. Thank you.
I have not a bad word to say about this company or the boys that did the work in my house. Quick service, good communication and nothing was too much trouble for any of them. Absolutely delighted with my new boiler and the level of work they’ve completed. Thank you so much!
Brilliant service start to finish. Good competitive price. Attended quickly I had contacted so many plumbers locally a d didn't even get a response to an emergency fix on a botched up job by a previous contractor. Aberdeen heating did everything they could to help me and even having to order parts the job was done 48 hours later. I can't recommend this company high enough and will be using them for all future plumbing and heating needs. Moved to one star as called them a few months ago to get a small fix to a pipe coming from my boiler. Didn't seem interested. Promised a callback. Not surprised I didn't head from them. Disappointing after the service I received from them as described above. Just tell customers you are not interested instead of have them hanging on waiting for a call. Have found another firm that are more reliable.
We recently had our boiler replaced and en-suite fitted out by Aberdeen Heating and on both occasions found the workmen to be really friendly, professional and provided a great service. Very good value for money and very happy with all the workmanship carried out. Would definitely use them again and would highly recommend!
Really good service from the team who fitted my gas central heating and gas pipes etc . At short notice they also installed a gas cooker and boxed in the pipes no trouble. The guys cleaned and cleared as theywent along so mess was minimal and a spring clean was all that was needed afterwards I would recommend this company and as a bonus their prices are the best. I had several quotes before having the work done and they were very competitive and the best price in the local area
Great job and service from start to finish. Andrew came to view the job and gave us great advice on how to layout out bathroom renovation. We visited the showroom and met with Mark who took over the job. He was always friendly and helpful and answered any questions or concerns that I had. All of the staff were friendly, worked hard and did a great job. We are very pleased with the bathroom and the price that we paid and would definitely recommend Aberdeen Heating. Thank you to everyone involved in our project.
We've had a great experience with Aberdeen Heating. Communication with office was excellent and installers were on time, efficient and very professional during any interaction. We've received excellent service and good a value.
Excellent service and reasonable prices. Their name suggests they are limited to heating but can help with just about anything. Very pleased with the work Aberdeen Heating did for us.
Aberdeen Heating installed an oil boiler for us. At first it seemed like they were really good, but after the boiler was installed we’ve had nothing but problems and they are so rude to deal with. I’ve since had Worcester and engineers to fix the installation and still to this day have problems. The boilers is still only 3 years old. Sandra is very aggressive and Mark never shows up. Waste of time.
A lovely and friendly company to use. Sandra was so nice to deal with. Definitely recommend and I felt like they were genuinely wanting to give me a good deal x
Highly recommend this company. So friendly and professional. New boiler fitted and delighted.
Aberdeen Heating Ltd fitted a new combi boiler for me as part of the Worcester Bosch fast-track installation service. Mark and his colleague fitted it with minimum fuss and disruption, and I would have no hesitation in recommending them to family and friends. Great job, thank you.
I was recommended these guys - but as yet I am still waiting for someone to actually call me back - after calling 3 times!! Well obviously you don't need my business so I will not be using you - if you ever do call me back!!!
Very fast and efficient! We had our boiler replaced and the workers were respectful of our home and tidied up very well after themselves. Their work was high quality and there were no unexpected costs or surprises.
Bathroom refurbishment. The joiner Mark is a credit to the company. Polite, clean and informative throughout the whole process. He's welcome back anytime!
We had our downstairs CH pipework replaced by Aberdeen Heating. Sandra was very accommodating with preferred dates and Josh and Ethan did an excellent job and kept us updated throughout. It was great to see young guys with pride in their work too! All in all a great team at Aberdeen Heating.
Prompt and professional service. Carried out boiler work and repair quickly and at a very reasonable price. Will definitely be a returning customer. 1st class service.
Matthew arrived on time, did a few safety checks, carried out the task, ensured the job was carried out satisfactorily by checking pressures etc and left the worksite clean and tidy. He explained every step and was very thorough. Would definitely recommend Aberdeen Heating Limited.
Aberdeen heating installed a Worcester Bosch boiler about 2 years ago and initially everything went well. Last Christmas the condensation pipe froze and so shut down the boiler and emergency heating engineer had to be called out to resolve the problem. Even though 2 other heating engineers have said that the condensation pipe should not have been installed outside Aberdeen Heating are refusing to accept responsibility and I have now had to submit a complaint to Worcester bosch. Gary
I used Aberdeen Heating to combine two heating systems, remove a redundant boiler, install a zone valve and fit a cast iron radiator and was really impressed with service received, from quote to project. The team worked really hard when they were on site. They were really knowledgeable, skilled at problem solving, communicated clearly throughout and were always good natured and friendly. Highly recommended.
I was quoted a price for supply and installation of a Nest thermostat, they finally fitted it about 4 month after the quote, when I got the invoice the fitting charge was double what was quoted, when I queried it, someone in the office said that I must have been mistaken and offered to knock £20 off the bill, I never received an updated invoice, but eventually got a reminder that my payment was overdue, I just paid it to get it finished with but I wouldn't use them again.. its a shame because I am just about to fit a new Baxi boiler...
Pleased to find such a good company after so much disinterest in even returning phone calls from other companies. Very good price and installation engineers friendly and efficient.
I requested an annual boiler service, but after waiting for 3 weeks, a technician finally arrived. However, the technician seemed very upset, angry, and disrespectful, which made me uncomfortable. I had to ask him to leave. When I called the company and explained the situation, they apologized and promised to send someone else, but that never happened. I'm not sure if this was an isolated incident or not, but I definitely will not go back to them again.
I can only say that Aberdeen Heating carried out the work to change out our boiler, in a very professional manner. They answered all our queries with regard to the system, and the installation itself was absolutely first class. I could not recommend them highly enough.
Aberdeen Heating carried out a huge job on my property - new boiler, radiators and pipework. Unfortunately for the guys it was the coldest weeks of the year (-10 some days). I wasn't living in the property at the time so comms were tricky and I think that's the only thing I can suggest as an improvement (coming/going etc). Remedial works took a wee bit of back and forth but otherwise I'm so pleased to have a warm house! From initial inspection and quote to closing off with Sandra today just want to say thanks to AH for your work :) lovely bunch of people. Thanks
Aberdeen Heating were thoroughly professional from start to finish when helping me with my boiler troubles. From the initial visit, through to installation of the new boiler, I can't fault the team. I was kept up to date on progress and they offer good value for money. Highly recommend.
Incredibly friendly and responsive. Would recommend getting in contact if you need a boiler repair, good prices.
Excellent from start to finish during, first class communication and service throughout. A heartfelt thanks to Sandra, Archie and the Lads.
Sandra is very helpful, quickly solved my boiler problem on the phone without any delay, my boiler is working good. Thanks for the expert's advice.
Appointment was booked well in advance to fix boiler (which was not working during winter in a single elderly mans home) and they phoned to cancel the appointment on the day because the engineer was held up. Asked to book another appointment and there was no appointment for 2.5 weeks. At no point was there an apology, the woman on the phone was very unhelpful and condescending. Would not recommend.
From quotation right through to completion of the job, Aberdeen Heating kept us fully informed as it progressed. It wasn't an easy job with limited underfloor space but their engineers were excellent.
Old convention boiler system converted to new combi, friendly and helpful service & advice(Sandra), good workmanship from installation team, cleared up after work completed. Good value and professional service received, will use again for any future heating needs.
Aberdeen Heating replaced an ageing Glowworm Combi Boiler with a Baxi 40kw Combi Condensate Boiler. I was impressed by the quality of boiler and the care that Aberdeen Heating took to ensure the boiler was installed to requisite Baxi standards. We were only without heating for one night and Sandra always undertook to keep us reliably informed of progress of the installation. When one of our installation engineers was taken ill during the installation it was reassuring that Aberdeen Heating has a large team and were readily able to provide alternative manpower.
Very professional friendly service! From getting in touch with Sandra, Andrew arrived shortly after to carry out a survey. He was very knowledgeable, professional and, gave us good advice on what we actually needed saving us money. Sandra sent the the quote same day, kept in touch and we’d a date booked for installation in no time. The team turned up when they said they would, carried out all works to a very high standard and tidied up so we’d nothing to do once they left. We were very happy with the response, advice, boiler purchased and, dealing with such a friendly efficient team. Can’t recommend them highly enough!!
I chose Aberdeen Heating based on their good reviews online. From the initial contact they responded promptly and Andrew came and carried out a survey and provided knowledgeable and helpful guidance to select the system and agree any requirements. Their installation team came on the agreed date and carried out the installation to a very high standard - it is worth noting that the pipework and interface with the existing system was excellent. They were always easy to contact (not always the case with many contractors) and Sandra was my main contact and always provided a prompt and helpful response. I would not hesitate to use Aberdeen Heating for any future work and plan to use them for all service work.
Top-class work as usual from a really impressive team - not just for your heating and boiler requirements. They replaced a kitchen, laid a new floor, installed new lighting, re-plastered ceilings - the list goes on. Their latest job was to replace 8 doors in our semi with solid oak ones and it's made a terrific difference. Add on a new loft access, hall lighting and utility cupboards and at the end of every job they tidied up like they were never there! Can't recommend them enough.
Aberdeen Heating recently replaced our 30 year old boiler with a new Baxi boiler. Sandra and Andrew were very helpful, providing advice about the options available, and the installation was booked soon after. The engineers and electrician were very professional and thorough, and explained what they were doing at each stage. This is the second time we have used Aberdeen Heating and would happily recommend this local business.
Very satisfied with service provided, would have no hesitation in recommending.
Had an issue that made them show up a day late but work was completed quickly and all seems good so far
We were delighted with the service we received. We were pro-active replacing our very old boiler before it actually gave up - just before Christmas! Aberdeen Heating gave us a quote & fitted us in, extremely quickly. The Engineers turned up on time, were extremely tidy in their work and kept us up to date with everything going on. Sandra called immediately after the holidays to ensure everything was OK and sorted a very small issue within a day! Would definitely recommend.
We were away for a few days, old boiler packed in whilst away. Emailed Sandra on the Thurs when we got home, new combi boiler fitted/had working heating by the Fri afternoon then came back to finish the condensate pipe work on the Sat morning. Second time I’ve used Aberdeen Heating and both times were exceptional.
I couldn’t be happier with the recent installation of the new oil fired combi boiler. From first contact to the boiler being complete took less than a week and I’m very happy with the price. I was given great advice on which size of boiler was best for me and the best way to use it efficiently. All the tradesmen involved in the installation were very professional, friendly and knowledgeable.
Aberdeen Heating supplied and fitted a new gas CH combi boiler. Their technical survey and quote gave the most confidence at a fair price and the work was carried out professionally, on time and by very pleasant tradesmen. The house was left spotless and the new boiler is working as it should. I would recommend anyone looking for heating services to contact Aberdeen Heating.
Needed a new boiler fitted. Quote arranged within 2 days and work carried out the following week. They discussed the different options available.and registered the warranty for me. Would not hesitate to recommend and would use them again.
Great service from start to finish. All the guys turned up early, made sure the place was neat tidy and usable at the end of every day. Brand new heating system was fully installed, it looks and works great compared to the old one. Highly recommend the company.
I am the third person in our family to use Aberdeen Heating, and they didn't disappoint. When two young lads appeared i thought oh no! but I was so wrong. They were polite, very efficient and professional. They changed my boiler to a combi boiler and sorted a couple of challenging issues on the way. They have done an excellent job and I thoroughly recommend this company. I will certainly use them again as they do lots more than just heating. Thanks to all at Aberdeen Heating.
New boiler fitted and removed all existing redundant parts. Excellent communication and hard work by the guys who were happy to explain any queries we had. Would definitely recommend.
We needed to update old back boiler. Got a quote from our gas provider which I felt was expensive. Contacted Aberdeen Heating and the quote was very good. We went with them and also added new radiators. Very happy with the service and would highly recommend them.
First encounter was brilliant but their service after is the worst, excuses after excuses for not turning up when they were suppose to trying to get them on the phone was even terrible. I would recommend using another company
Great service from Aberdeen Heating. Boiler fitted in one day with minimal hassle.
We are absolutely delighted that we chose Aberdeen Heating to supply and install our new Worcester Bosch boiler and integrating it into our existing heating system. Sandra and Andrew provided extremely good guidance at the survey and quotation stage and Graham and the team who installed and commissioned the system did a first-class job. Graham is meticulous and extremely good at instilling confidence in customers throughout the installation process and is a real asset to the company. An excellent job at a reasonable price and completed in a very short timescale. We would thoroughly recommend this companies services.
I had Aberdeen Heating for an inspection of my system after a purchasing a home. They were the second company I called for an inspection / quote for repair and / or replacement of my boiler. Aberdeen Heating listened to my needs and quoted an excellent boiler for me. Although I opted for a "top of the line" boiler the price was very reasonable and the installation was carried out within a tight window as I was moving into the house with my family. The installation team were professional and efficient. I highly recommend calling Aberdeen Heating for any heating or plumbing requirements.
Absolute cowboys! Avoid at all costs. With VAT they quoted approx £12k of work to replace a complete heating system. I was able to get the central heating system back into working order with a reputable company. Who said even if they had to replace everything it would cost about £6k. I had a couple of sleepless nights worrying about the £12k quote until I came across Aberdeen Gas Services. I had to phone around quite a few companies before I found someone who could look at the system at short notice. Nearly all of them warned me against using Aberdeen Heating, one of them burst out laughing when I read them Aberdeen Heating's quote.
I arranged to have a new Combi Boiler and wireless thermostat installed in a ground floor flat in central Aberdeen. From quotation to project completion the service was superb! Due to being an older property with an outdated heating system there were a few stumbling points during the install (No fault of the team). Aberdeen Heating overcame these issues with no complaint or additional cost. The property was left just as it was prior to the job starting and all carpets, floor boards and panelling was replaced to a high standard. This included the removal of all traces of the previous system. A great service and I would highly recommend considering this experienced team for your next heating project.
New Boiler Installation Quickly done so my tenant had heating and hot water with minimal disruption. Great customer care.
Aberdeen Heating have installed new boilers in 2 of my properties, can't recommend them highly enough, great customer service, quality work and their prices are very competitive.
Aberdeen heating replaced our ancient oil boiler with a modern condensing boiler and wifi thermostat control and removed the old hot and cold-water tanks. I'd recommend this company. We experienced: - helpful advice on the choice of installation that contradicted what we were told by other installers; and patient too as we refined and changed our specification. Thankfully Aberdeen Heating were proven to be right. - a no nonsense itemised competitive quotation. - skilful installers who did an excellent job whilst keeping mess and disruption to a minimum. - going the extra mile when I asked for the old loft water tank to be removed even though this required particularly thin workers! - and of course COVID safe working practices. Not only do we now have a more fuel-efficient system, with much more responsive controls but the hot and cold-water pressure is improved without the need for a noisy pump. Thank you Aberdeen Heating.
Very pleased with the service and price. The Aberdeen Heating team replaced my ancient gravity fed hot water system with a brand new pressurised system. The difference throughout the house is massive, and it now takes the gas boiler much less time and gas to heat this larger tank of water. Many thanks to Austin and the team for their hard work. Highly recommended!
Had new replacement boiler fitted and system checked over by very efficient team. Quote very reasonable and work done quickly.
Very bad experience with my previous heating installation. I'm so glad I have recognised the guy who installed my heating Andrew when I took another quote from different companies and the lady called Sandra who was taking charge of the communication. She was ok at the start until there was a problem arise as one of the radiators was faulty and was leaking. Sandra was very unhelpful . They have not replied and fix it. I had to spend another £300.00 to get a new radiator and replaced it. Then because I was inexperienced after 3 years there was a problem of the heating and I thought I will let them fix it as it might be easier and cheaper since they fitted it but I was charged £799.00 for this.
Excellent service, competitive rates, Sandra was very helpful. Highly recommended.
Needed a new boiler asap as our old one packed in. They phoned me right away and got an engineer to come by and have a look and give me a quote. Received the quotes after a few days, they included 3 different options which was great as means you can choose depending on your budget. Sent a message with my choice, they ordered it and scheduled the next day. Engineer came in the morning and got it all sorted. Was quick, efficient and very professional. I'd use them again and definitely recommend for anyone needing a new boiler/boiler repairs.
They could not have been more helpful. Fitted the new boiler quickly before my new tenant moves in and were very reasonably priced. Wholeheartedly recommend this company.
Many thanks for your superb service. We’ve struggled with an unreliable boiler for 10 years. Finally took the plunge to replace with new through Aberdeen Heating. Fast, responsive, supportive, efficient and helpful. Couldn’t ask for more. Many thanks Sandra, Andrew and your team.
service was great from start to finish and Sandra was an absolute star and really helped me decide the boiler that was best for my house to get fitted! Extremely appreciated and keep up the great work!
Firstly we had a boiler fitted by Aberdeen heating done few years back. Was very impressed from the first call to the very end. On the 9th of March I got in touch again with Sandra,who sent her lovely hubby out few hrs later. This was for my son lee,as his boiler went to heaven. The quote was emailed the same day,I rang Sandra first thing next day and said go ahead please. With no moans or grones,Sandra knew this was urgent and my son needed it done yesterday. She knows men well haha 😆 so as planned only three days after calling for a quote,in one day the boiler was in and up and running. I had one happy son,that’s for sure. There was no mess left what so ever,once again. Couldn’t recommend Sandra and her team high enough. And at this sad time in the world,I wish all at Aberdeen heating staff and there families to stay safe at this time.Highly recommended,please try local before these big companies. We got 3 quotes when we did ours,but this time for our son,we didn’t call any company except Aberdeen heating. The quotes would shock you,but not if you stick with Aberdeen heating. One happy mummy Karen Mair
Very friendly and easy to deal with, good service, good value, tidy installation and local support. Well recommended......
Excellent service provided for boiler replacement and a great team of guys who completed the works.
Feb 2020 - Having had my boiler initially installed by Aberdeen Heating to which I gave the below review and now wish to update my opinion and experience with the company. I have had in total 3 leaks as a result of my boiler installation which I have been assured by another engineer was likely just teething issues with the installation and not necessarily bad workmanship or installation. I am happy that this is the case as the workmen that came to do the job were good, helpful and professional. However, in both instances when I called to tell Aberdeen Heating of the leaks, the repairs call handler was less than friendly, helpful and definitely not professional. On both occasions I simply wanted a reassurance/guarantee someone would come out to look at the leaks (as you would expect). Both occasions the girl attempted to push the blame onto either being a Baxi issue with the boiler or a problem with my plumbing. I hadn't even suggested there was blame to apportion but the girl was always immediately defensive. The final 2 leaks that occurred I ended up going to another firm to get the problem resolved having been hung up on by the girl at Aberdeen Heating when I pressed them to give me an indication if they would send someone out. (again, they needed to check with an engineer that it wasn't a Baxi boiler issue) I have a leak surely looking at the leak should be the first line of dealing with the problem?? After this experience I decided to arrange to have a boiler maintenance contract and sent an email to Aberdeen Heating to explain my decision and to highlight that their lack of customer service has lost them future business and that I would be contacting Baxi to advise them that all future warranty issues (if any) should be sent direct to myself. Sandra from Aberdeen Heating did call me back to discuss the issue but again there was a lot of finger pointing to myself and Baxi rather than take any responsibility for the poor customer service provided. I again advised I had no desire to use Aberdeen Heating going forward to which Sandra advised that if I had an issue with the boiler then if I didn't use them then Baxi would not provide such a good service? I have spoken with Baxi and they advise this is not the issue and that they are in NO WAY linked to Aberdeen Heating and I have full autonomy on who I use to maintain my boiler. This situation was a massive disappointment as I WAS very happy initially with the installation and service but the subsequent treatment by the admin staff has ruined any future business opportunities and I am currently renovating my flat so there would have been prospects had my experience have been a better one. Nov 2019 - Just got my gas boiler replaced with Aberdeen Heating. Service 1st class from beginning to end and at a very competitive price! Office and site staff all very friendly and helpful would highly recommend.
Quick response to my initial enquiry and thereafter received great advice on the various options available. Faultless from start to finish and would have no hesitation in recommending Aberdeen Heating.
Fitted a new boiler 10 months ago and have been asking that they remove the old boiler by text phone and visit to the office. If they say they give good service this does not apply to promises given. If you really require good service go elsewhere
Helped me out at short notice and took the time necessary to ensure that the job was finished. Office staff were very friendly, helpful and kept me informed of what the status was as I was out of the country.
A great company to do business with. A no fuss straight forward boiler replacement coming with a 10 year guarantee.
Would not recommend this company at all! Still waiting for my quotation two weeks after they checked our boiler and put a sticker on that is not safe to use! Absolutely joke!
Absolutely delighted with the standard of work. Cannot praise the team of installers highly enough - they were on time, polite, left the site spotless and most importantly, did a fantastic job. Communication with the office was excellent throughout and they made sure we were 100% happy with the job. New combi boiler and WiFi programmer installed, new kitchen and bathroom work tops and a leak under the sink fixed. Best quote we had and so pleased we trusted the reviews. Would recommend without hesitation.
Excellent service. Got 7 quotes for boiler replacement, this one was the most competitive. Got a boiler with 10 year warranty. Sandra was very helpful and answered all my questions. Highly recommended.
Aberdeen Heating replaced our old gravity fed heating system with a modern combi boiler in May 2019. The whole process was simple and straightforward from the initial home visit through to completion. They were easy to get a hold of and talk things through and were able to install it within our older, existing kitchen. They installed the boiler quickly and the cost was very reasonable. I’d recommend them to anyone in the Aberdeen area due to their good quality service and prices. I have used them consistently for the past 4 years (without issue) for boiler servicing and repairs and will continue to do so for the forseeable future.
Great service, lovely friendly staff, boiler was fitted quickly and efficiently for half the price quoted by major energy supplier. All emails/questions answered swiftly and installation organised around my schedule very quickly.
Excellent service from Andrew and Sandra and their team at Aberdeen Heating. Just had central heating installed and a complete new bathroom fitted. The whole process from start to finish was stress free and the workmanship was first class. I would definitely recommend Aberdeen Heating to anyone thinking about a new bathroom or central heating.
I recently had a new combi boiler fitted by Aberdeen Heating and had first class service from start to finish. From initial survey and quotation to completed installation was less than one week. Andrew and Sandra could not have been more helpful in advising on all aspects of the job. All the tradesmen involved ( gas fiitters, electrician and joiner were highly professional in their work and something I found quite refreshing was they all took a pride in what they were doing. Something difficult to find these days!! Everything was left clean and tidy once the job was completed. I can't recommend this company more highly. I would have no hesitation in using their services again.
Aberdeen Heating have been fantastic. Originally all I wanted was a new heating system but in the end we renovated the whole house. Sandra and Andrew were both fantastic, always willing to help or to visit and take us through the options. The work done by the team was really tidy and done to a very high standard. All in all I’d thoroughly recommend Aberdeen heating, the work is top notch and their prices extremely competitive.
5 star service from the beggining till the end. The workers were proffesionals and left me with nice clean house. Highly recommend.
Brilliant service! I booked a new boiler instillation with Aberdeen Heating. A very friendly and reliable service. I would highly recommend using this company, they also provided me with a very reasonable price!
Exceptional service provided. I needed a new boiler and Aberdeen Heating were able to turn around my request in a matter of days and went above and beyond what I expected in a number of matters. Would highly recommend.
Aberdeen Heating installed a new boiler for us last month.Their fitters were brilliant. They installed the boiler in a day. They were clean and tidy in their work. They were quiet and polite. I cannot recommend them highly enough
Aberdeen Heating did a great job on our house renovation, which included a new boiler, changing positions of radiators and installing new wall mounted column radiators. Sandra was very helpful and friendly, and really good at finding the right radiators for the job, which were hard to source due to being an awkward size to fit our bay window. The plumbing team were very professional, competent, hardworking, helpful and friendly. Aberdeen Heating have an in house electrical and plastering team, so any minor issues or amendments they’re able to accommodate for you there and then to keep the job moving forward. A very good service, competitively priced and great availability. A great experience!
Arranged a Boiler Service with this Company to be carried out in early November. They then cancelled this and rearranged for 5 weeks later. Service carried out in around two hours during which a water leak was observed. I was told it had been repaired and given the "Gas Safety Record" to sign. I asked to see the repair and noted that water was still leaking and was then told by AH to switch the Heating system off. AH then attempted to order a replacement part, however 24 hours later I was told there was none of these parts "in the country". They then told me to switch the Heating system back on!! After some online research I found the problem was fairly common with my particular Boiler. I also sourced the relevant replacement part, which was completely different to the Part Number AH tried to source. Completely incompetent Company...Do not use. 20/12/18 Update after Aberdeen Heating Reply below : The leaking water was NOT visible until the Microwave was removed from under the Boiler by your Engineer. Do you honestly think I would have allowed you to reschedule the original Appointment for five weeks later if I was aware of the water leak? I dont think so! As clearly seen in a number of online videos, the Part that needed replaced is Ideal P/N 177358 SUMP COVER REPLACEMENT KIT, which I purchased from an approved Ideal Stockist with next day delivery. I repeat this was NOT the P/N or Description you told you had ordered from your Stockist, which of course if it had arrived would have caused another delay to this calamitous Job your Company failed to do! Please dont confuse the facts with hearsay or fiction. As I stated I shall not be paying for your so called "Service" on the basis of an overall lack of competency from your Company.
we recently had a new boiler installed by Aberdeen Heating and can thoroughly recommend the Company. The work done was carried out efficiently, quickly by polite and helpful company staff. There was a slight glitch with the electronics, nothing to do with the firm which was rectified as soon as was practically possible.
Thanks so much to Aberdeen Heating for updating my bathroom and heating. Staff were very pleasant. Very pleased with all work done. I'd like to add a special thank you to Sandra and Lesley in the office who were very helpful and a pleasure to deal with!
Aberdeen Heating installed a new boiler in my daughters house and carried out a first class job. The two engineers were very professional and courteous and I would have no hesitation in recommending this company. The quote that I was given from them was also the cheapest so a double whammy for us.
Excellent service from Aberdeen Heating with our recent boiler replacement. Survey, quote and installation all happened very quickly and work was carried out to high standard by proper tradesmen. Very professional family run company - wish there were more around like them.
Excellent customer service and very efficient installation. Kept updated throughout the install of a new boiler and we are very happy with how it's working.
First-class & professional service from all concerned. The boiler was installed within 2 days of agreeing a price & the property was left in a pristine condition. This is the second contract I've placed with Aberdeen Heating and both were completed to my complete satisfaction.
We had a brand new oil fired boiler and total central heating system installed, in an 1859 built house, and I would highly recommend Aberdeen Heating for the following reasons. They were very professional with the visit and the quotation, secondly they came on the agreed date and time, and each and every day the team was on time, friendly and very efficient. The work done, no matter what obstacles in the way, was carried out in a clean, organised high quality and professional way. Lastly everything worked as per the agreed system and very well, also no "hidden costs" I look forward to a warm winter this year!
Top class service from start to finish! We upgraded our heating from storage heating to gas central heating. The process took a total of 3 days and everyone was great. Fully informed of everything throughout the process. Good quality service for a great price! Would highly recommend Aberdeen Heating!
PLEASE PLEASE AVOID THIS COMPANY FOR YOURS & YOUR FAMILIES SAFETY !!!!!!!!! I had a boiler& radiators installed last year by this company and the work was not up to standard and I had to have Andrew back to see what shoddy work was done and it was repaired now one year on I have had to have an extension kit fitted to my flue as where it is we have had a roof replaced and I had a qualified gas engineer do the work for me and we are horrified that when he removed the fire retardant sealant this company had put in the hole where the flue was it had been packed with blue paper which is not fire retardant I just want to make people aware that this company should be avoided like the plague as they have no regard for peoples safety I sent a picture of what my engineer found and they have not even apologised for this I have since informed Gas Safety with what I have found and look forward to this company never being able to fit another boiler again.
One of the best companies I dealt with in Aberdeen. Had a boiler installed some time ago and after having rented out my house - several pieces of work needed to be done. They respond promptly, are super friendly (especially Andrew and Sandra) and do an OUTSTANDING job. Even after about 5 years, they still know me by name, know the house, know that they have done and rectified the an issue without charging. On the additional works I asked them to do - they are competitively priced (re-sealing and re-grouting - where I had quotes of up to GBP 6,000 - they manage for a FRACTION of that) and are sensible in what they do. I will make Aberdeen Heating the first call of ANYTHING that needs to be done in the house - due to EXCELLENT CUSTOMER SERVICE, friendlyness and reasonable pricing. Thank you Andrew and Sandra!
I was not happy with the engineers attitude and aggressive manner when I would not cancel part of the work that I wanted done. The customer is not right even though he is paying the bill because the engineer does not want to complete the more complicated part of my agreed work? I have just read their reply and its "fabricated". I told the receptionist that as I had the two parts (which were ££££'s cheaper than they were charging) changing as the boiler is 15+ years old and in the first instance they had indicated that it was the "Divert-er valve" I reduced the pressure in the boiler to assist and reduce the time he would be there. I have since spoken to a number of people who have had dealings with "Aberdeen Heating" and in all cases they agreed with my thoughts on the plumber that I had the miss fortune to have assigned to me.
Very happy with Aberdeen heating services, they installed a new boiler in my flat with minimum disruption and total professionalism would fully recommend this company, Great job thanks boys Paul
I phoned Aberdeen Heating to ask them to do what many people think is a small job. My 83 year old father was freezing in his house as all his radiatiors needed bled . His heating was on 24/7 and his house was still cold . I don’t live near enough to help him and needed to call someone in to help. I contacted Aberdeen Heating who were horrified at the thought of my father being cold in his house and the very next day they sent someone round to help him. “ The lovely man “ according to my father did his job and within a few hours my father could feel the difference in the warmth in his house . The charge was so small my father could not believe it and desperately tried to pay the guy more which he refused to take. I cannot recommend or thank Aberdeen Heating enough for all their help.
Receptionist rude on the telephone. Couldn’t book a phone call prior to arriving at property. Again rude and unhelpful when I asked for this.
Contacted Aberdeen heating regarding boiler service, fast friendly and efficient service, would highly recommend...
Had a few quotes regarding a heating system,choose Aberdeen heating,price was reasonable,friendly service from start to finish ,highly recommend
Called out Aberdeen heating for boiler break down fast and friendly, pleasant service,from the office staff to the engineers that came out. Would highly recommend.
I found Aberdeen Heating (who in turn were recommended to me by a family member who had also dealt with them) to be very professional. They were able to send the initial assessor around immediately and this was followed quickly by a detailed quotation. They were able to arrange the actual installation quickly and flexibly to work around my work commitments. The guys that did the installation arrived at the agreed time and were very friendly and completed the installation over a 2 day period. We are happy with the boiler and the price was competitive and they stuck to the agreed cost so all went well. I would be happy to recommend them and would use them again (though hopefully not too soon as I want the boiler to last many years!!)
Eggcellent Service. Very fast in replacement of boiler. Good response and comparative price. Definitely recommend 👍🏽
Good service, prompt and helpful. Provided option of flexible payment and were around £1000 cheaper than British gas. No brainer
1st class service fast acting would recommend them to family and friends lovely engineer Simon solved the problem heating working perfect now.
Satisfied customer I moved into my new flat at the beginning of last month. I came home from work to find I had no heating or hot water..i had quotes from several companies and found that Aberdeen heating offered the best value for money. I was told that an engineer would come round at a time suitable to myself. The engineer (simon) was professorial courteous and respectful. He was knowledgeable and efficient providing an excellent service. He installed the new boiler and took time to explain how it worked. He removed the old boiler and tidied up afterwards. I would definitely highly recommend Aberdeen heating to anyone looking to have a prompt professional service which has been great value for money.
I was and still am amazed at the service I received from Aberdeen Heating. I really don't understand why people are saying negative things about this company and the service they provide. Sadly my boiler broke down and I was in a state of panic (as you do) I was recommended this company and so glad I was. I phoned up and spoke to a lovely very helpful young Lady who quickly organised for someone to come and see me and my poorly broken down boiler. The gentleman who came out quickly assessed the situation and advised what needed to be done. Not only was he very quick at fixing my boiler, he even drank my normally God awful tea- BONUS. I wasn't an insane amount either to pay for everything to be resolved! An exceptional service, low cost and highly recommended.
Worst company i've EVER felt with, Yes they came on time & according to the plumber, he said he wasn't a joiner, but still continued to cut into our newly laid floor boards with a saw, so i had this to repair "at considerable cost to myself" after they left & when i complained to Sandra in the so called office all i got was abuse on the phone so after a week or so i'd realised they had also charged me for a timer they NEVER even fitted, so i went around to the so called office "porto-cabin" and demanded my money back GAS SAFE my arse, i even caught one of the guys smoking drugs outside just after installing my combi boiler. NEVER will i use this company again & sure hope this message gets out there
Beware!!! The worst company I have ever dealt with and I would look elsewhere in future. Company started off well, came round promptly, quote for job given and even booked in to get job done to suit us as soon as possible. During the work being done, two dyson hoovers were destroyed & a phone charger had been stolen!!! The work we asked wasn't carried out and they started carrying out additional work we did not ask. Never mind the safety of our house, windows left wide open when they left! Upon them doing this, this gave us extra work and had to spend money getting a new shower and another plumber to do the extra work. Complained so many times and got so much abuse from manager, Sandra! Awful, unprofessional woman! Not one for leaving negative reviews but I wouldn't want anyone to be in the same situation we were in. We have also asked for invoice about 8 times to keep being told different stories. Still waiting...... Also we chose this company as they do everything, the plastering/joiner work etc. We are going to have to pay a joiner to fix the floor boards that haven't been placed down properly! I could go on and on, just an absolute disgrace! Beware of this company!!
Contact through email was great and a date and time was organised but no one turned up and never even got a phone call or email to say they wouldn't show. Even worse was I got an invoice about a week later to say I was due money for service! Tried to stay local and give a chance to nearby company but I have been let down majorly here. I will look elsewhere.
From office contact through to quotation (excellent price by the way) was a very smooth process, good knowledge and advice helping us to answer our many questions. Installation team did a great job and we are extremely happy with our new boiler. We highly recommend Aberdeen Heating, great service all round.
I had a great experience with Aberdeen heating all round, from initial estimate all the way to the installation and after service, their staff are very knowledgeable, polite and professional. I would highly recommend their service..
Brilliant service, central heating system fitted to house no mess job done very well.
We decided to replace our very old boiler with a new combi boiler via the governments HEEPS scheme and it was Aberdeen Heating who we went with as the registered installer. What can I say other than we're absolutely delighted with our new boiler! The guys removed the old boiler, water cylinder and water tank leaving no mess or waste. They installed the new system in 1 day only having to come back the next to complete the finishing touches. Overall we would definitely recommend Aberdeen Heating. Their affordable prices, quality workmanship, no mess or waste, no upfront payments, speed of service and free detailed quotation surely beats all the competition. Brilliant thank you very much Aberdeen Heating!
Fabulous service from this team. From meeting to see what was best for our needs to prompt installation will be sure to recommend to family and friends.
Great service, no mess, friendly professional guys would highly recommend Aberdeen Heating. Girls in office were great at answering all my questions. Baxi Boiler with 10 years parts and labour fantastic deal.
Received a quote for a brand new boiler and was really impressed with the price for the unit and the installation. So needless to say i went ahead with the quote and was really impressed with the service and installation that i got.
Location
Dyce/Bucksburn/Danestone, Aberdeen, AB21 Get directions
Opening times
- Monday8:00 AM – 4:30 PM
- Tuesday8:00 AM – 4:30 PM
- Wednesday8:00 AM – 4:30 PM
- Thursday8:00 AM – 4:30 PM
- Friday8:00 AM – 4:30 PM
- SaturdayClosed
- SundayClosed
Additional information
- Landlord work
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