Aura Retrofit Ltd

I have been impressed with the service and workmanship I received from this Company. From the initial consultation and planning stage with Ben and Alex through to the installation of my hot water cylinder and oil boiler carried out smoothly and efficiently, headed by Greg and his 'squad', Louis, Marshall and Gareth. Greg's interpersonal skills were excellent and he kept me informed throughout the process of the project. There was a great working vibe due to the sunshine and the imminent England Match coupled with some great background vintage tracks. So combined with their hard technical work and expertise, friendliness and communication skills, this was a winning team! Thank you very much and also a special thank you to Daniel who always answered the phone so promptly and politely. I have no hesitation in recommending this Company.

I share this review to help others. 10years ago we used them to fit a new boiler. However, during install the pressure relief valve & overflow pipe to exterior wasn't fitted correctly. 2 months ago boiler over pressurised and valve didn't do it's job. Entire heating system flooded kitchen and ruined it. Now awaiting insurers to sort out. We used them religiously for servicing over 10years. But it seems their engineers do a superficial job. Just a bit of dust removal, gas pressure check/leaks. No one in 10 years bothered to check that 2 simple retaining clips were fitted back properly. They never changed or cleaned filters because they fitted in a dum inaccessible place behind boiler. Boiler should have been mounted at chest height for easier servicing. Plenty of height & width to do that but no they put it above floor level at ankle height. Worcester boilers are crap for forward thinking and put the most common parts to service in difficult places to get at. Boiler needs removing from wall to service properly. No 20yr something gas guy is going to bother with that. He wants to get in and out. How do I know all this? My top notch gas eng brought in to fix the mess told me. The valve simply popped off in his hands whilst removing the boiler from wall. He said never ever should that happen because that's the job of the clips. So Aura thanks for all this. Paid you a great deal of money over 10 years for a sub-standard, poor quality job. The pressure vessel has degraded too and not doing it's intended job. But your service guys wouldn't know that would they!?

Strongly advise that you don’t let this company in your house to do any work major mess up from start to finish equipment installed then taken out due to errors no heating for 2 days due to this in winter damage to my car then told I need to deal with it my self now my boilers packed in due to the heat pump and I’ve asked for help and I’ve been told by the director that it’s my responsibility I’ve tried 4 companies British Gas and other well known ones and they have all stated they cannot put me in a new boiler due to the heat pump I’ve tried to speak with the director twice to get there equipment removed and my original set up put back in to place so I can then get a new boiler fitted at my own cost and still nothing just a reply ( he will call you by the end of play on the day ) It’s absolutely disgusting that not only damage has been done to property but the after care is also disgraceful So take advice from my review Avoid

Great company

We had ASHP sollar panels installed by aura retrofit ,the plan was three days but we spent a week without hot water or heat ,the installed the ASHP with leaving a big hole in the wall and still not sorted untill now ,everytime I call them they say we going to get back to you,and the said to grant company that my wife said to aura engineer the we going to close the hole,what a liar (engineer),am really fed up with ,I should have used a local company.

From start to finish, everyone at Aura was polite, friendly and genuinely helpful. Our co-ordinator was outstanding—guiding us through the technical details and even helping us navigate the confusion around grant funding with real clarity, care and tremendous patience. The installation team were equally impressive. Working around a complex renovation, they listened carefully, adapted to our plans, and completed the job with great attention to detail. The system has performed flawlessly from day one, with virtually no downtime during installation. Seeing our smart meter at zero usage—and knowing we’re doing our bit for the environment—is immensely satisfying. A superb result.

Someone from aura retrofit cold called at our door advising that as part of a government scheme we could be given free solar panels. After almost an hour of discussion and filling out forms he left and we were called by their office team to schedule in a survey. This survey got rescheduled to another day and then no one turned up. A couple of weeks later I thought it would be worth following up on only to receive an email telling me that our house does not qualify due to being steel framed. I feel like the person who cold called us should have done their research before completely wasting our time as the whole street is steel framed and it is no secret. Complete waste of time

The project was very well organised, including multiple teams which can always be challenging! The work was carried out to the highest standards! I would highly recommend Aura Retrofit services!

Absolutely amazing above and beyond 100 out of ten guys what a fantastic experience qualified competent caring professional great team overall would give more than five stars x unbelievable service x thanks guys you’re incredible x

This has been one of the worst home heating and energy solution companies I have experienced. Please be cautious when dealing with their engineers and ensure you are properly prepared.

We had an ASHP, cylinder, solar and radiators installed by Aura Retrofit (formerly Aura Heating). We raised an installation concern about the ASHP condensate/relief discharge at the time of installation and again over a year later, due to a persistent drip, and were repeatedly told it wasn’t an issue. When it later became clear the installation needed correcting, a remedial visit was arranged. The engineer who attended only applied sealant around the area and advised that proper drainage changes would be needed, but he hadn’t been authorised or equipped to complete that work. After a long back-and-forth, Aura involved the company that had previously signed off the work, and a further review identified elements of the installation that required correction. Despite this, Aura repeatedly avoided confirming in writing what exact works they would carry out, how they would route the discharge safely, and what would happen if the ground conditions prevented a simple soakaway solution. It felt like pressure to “just let us do something” without explaining the method or outcome. Eventually a visit to complete the agreed remedial work was booked, and then cancelled on the day at very late notice, with the issue pushed to a third party. Overall, the customer service has been very poor: inconsistent answers, refusal to clearly set out the scope of work, and unreliable scheduling. Based on our experience, I would not recommend.

Hi ye very good clean workers I would reccomend them

Avoid this firm. After 15 years of paying for maintenance, they have let us down soo badly. Bitterly cold house over Christmas, toxic fumes, promises of attendance not honoured, no call backs, and eventually we called in another firm. Their engineer diagnosed the fault in ten seconds, and fixed it the next day. Avoid this firm.

Very good communication throughout. Very impressed. Engineer Greg was amazing. Very polite and explained in detail about the work. Thank you Yvonne

Professional, polite and responded positively to any question with helpful explanations without too much jargon. Paige, was brilliant throughout the process

They took my money up front for a boiler service, then bumped me off three times (without letting me know so I ended up waiting for them like a mug). Now they claim can only service it next year - so have asked for a full refund and would never go near them again.

Aura retrofit recently fitted a new heating boiler. This was on a grant, i called/emailed a few times befor and all calls and emails were answered promptly. On the morning thet called to say fitters on his way. They gave me a link to allow me to accurately track it journey to my house. The fitter worked fast and his work was exceptionally neat, sit was left cleand and tidy and rubbish left for colection. First class fitter and service. Every thing perfec, meny thanks.

Sitting in a freezing cold house waiting for aura gas to tell us status on our broken boiler for well over two weeks now. Left multiple messages and tried ringing over several days, no call back, no response, nothing. Outstandingly bad service and support. Update - we have finally been advised via email it is "uneconomic" for them to replace the part despite us having a service contract in place including guarantees for parts replacement which has been paid for monthly without fail. We are also now 3 months overdue an annual service. So around £400 of payments on a formal contract which has been simply ignored by Aura - the people who also happened to actually install the boiler in the first place. Avoid.

I was fortunate enough to be eligible for a grant application for an air source heat pump, insulation and solar panels. Aura made the process very straightforward and completed the work in great time. Very happy with the work - it's transformed my home! Great communication with the team too. Many thanks again.

Dear Aura Retrofit team Perhaps God was moved—the engineer, Alan, finally came back this morning to fix it. Before leaving, he kindly told me to call anytime if I had any more questions. I want to say that the hot water issue wasn't anyone's fault. Life itself is ever-changing, and I'm lucky to have you by my side, offering selfless care and help. I'm truly, truly grateful. Also, please convey my sincere gratitude to the kind lady who answered my call yesterday afternoon. 🙏 Kind regards

So very pleased... Aura Retrofit are professional, always respond to calls & questions, the team of tradesmen are speedy thoughtful and get the job done, any issues they sort it out swiftly. The job was more involved than anticipated but certainly worth it, Aura corordinated with precision, communicated every step clealy to us. We are now 'very' warm, insulated and having solar panels should also make a difference in many areas. Thank you Aura Retrofit

Tried to sell me a £395 retrofit assessment for a heat pump when they know I live in a flat? Edit: I'm saying it's not honest to recommend that I can get a heat pump and to get a retrofit assessment to check this if you already know I live in a flat, not disputing the cost of it.

They can only send someone to fix the boiler they switched off themselves a week after they did so, leaving me a week with no hot water or heating. Is this a good service from a solution provider? Very disappointed and still waiting for a reasonable explanation why I will be without hot water or heating for a whole week!!! Appalling service!

Would just like to say Page was extremely good in getting thermostat query sorted in 4 days, also two different engineers visited my home this week Darren to fit smoke alarm and Matt for thermostat and few other queries both very professional and worked very cleanly which is always a bonus .well done Aura

We have just had two lovely chaps Brothers Scott and Sam. In the house. They have been here for 2 days fitting radiators. Piping, and a heat pump. Their work was faultless. 100% professional. We are now waiting for the next stage . I would recommend Aura Retrofit.

Aura Retrofit did an excellent work in my property fixing and rectifying some problems left behind by another company that installed a hot air heat pump system and radiators. I was very impressed by the quality of their work, Greg and Louis were very helpful and accommodating and Sasha was always friendly and polite. Thanks Aura Retrofit.

have been absolutely brilliant very professional very greatful for the help and work they provided would definitely recommend

The boiler and heat pump installers were brilliant. Very polite, helpful and considerate. Only downer is I wish I knew before hand the actual size of the heat pump and what equipment will need to be installed to use it as it is very big and would probably take up most of someone's garden and also the extra bits that need to be installed would be very hard to hide in a kitchen or bathroom

We were very impressed with our installation, all the fitters were very professional, courteous, and did an excellent job. Also they kept us well informed concerning their arrival times, which is also very helpful. The office staff were brilliant, all very helpful and friendly ( can I mention in particular Sasha, who has a telephone manner which is second to none, nothing is too much trouble, and it is like talking to a good friend). Well done Aura, we would recommend you to anyone.

Frendiy and professional service

Aura Retrofit were marvellous. If ever I needed a question answered they were really helpful. Their workmen worked very hard & were polite & friendly. Also very helpful & showed me how to work my heaters. I would thoroughly recommend Aura Heating 👌. I can't add photos as I don't know how to do that but I can confirm that the heaters & solar panels look very nice.

Great company offering an excellent service. Would recommend!

Boiler packed up on 31st Friday, some one turned up on Monday, said external pump no longer available and office would get in touch, had to chase them and got it writing that no longer available, and no solution by that time we had cancelled 3 properties service plan, this morning proper proper gas engineer turned up and fixed it, I would and never would touch them( cost £160).

the company damaged my property and refuses to do anything!!! I'm in shock

VERY BAD SERVICE !!! RUDE COMPANY MANAGEMENT !!!

Very poor service! The Aura Heating made damages to our property, and they did not accept any responsibilities! Definitely not recommend this service.

Not recommending! After heat pump instalation left so many black dirty marks on the paves. Was waiting 5 months for someone come and clean that. But always ignoring. Made damages to our property and not taking any responsibilities not event tried to sort it out.

This company has helped me out on numerous occasions and today was no exception. A job out of area from a loyal customer that moved came up, we simply couldn’t get there. Has no hesitations asking Aura to help as I know how good they are and they didn’t disappoint!!! I messaged late last night with my S.O.S and they’re out the same day to sort it!!! If you’re in PO, GU and need anything Heating or Plumbing related. Look no further

Mannie was very professional and courteous. I would be happy to recommend this service.

I had a brand new gas boiler and central heating system installed a few years ago for the first time under the leap scheme. I’d been waiting an incredibly long time to get this done and everything had been delayed due to Covid etc so I really was desperate to get it done asap. Previously it was a different company that was appointed to do the work they had already been out to my home drawn up plans and as far as I was aware arranging to have the system installed, when out of the blue I got a phone call from leap to say that the contractor could no longer do the work and they’d have to find someone else. It wasn’t ideal for me as I needed to get this done asap as it was holding up getting a brand new disabled accessible bathroom installed and the delay was costing us money. Eventually Aura contacted me and said they had been appointed to take over installing the system - i hoped they had all the information from the other company and it was just a case of going ahead with it but they didn’t and we had to start all over again - they came out and took exactly the same measurements the other company did. Then they decided for some odd reason they weren’t going to allow me to have exactly what the other company were going to let me have: they didn’t like me having a small radiator in the hallway despite it being a flat on the ground floor. I spent time arguing with them about this and eventually they realised and they backed down. Then they decided to question if I should be having cavity wall insulation when this has already been sorted out as I didn’t need it nor want it. It took weeks to get them off my back about that. Finally once again I got to the installation date and it was all booked in, they turned up and did the job in a day. It was brilliant what they had installed but the mess made of my flat was absolute carnage and they didn’t clean anything up before they left, which I felt was a bit rude given I’m disabled and i don’t have the energy to be cleaning up after contractors. It was only once they had gone I heard a bang at my door I answered it and it was my neighbour he wasn’t very happy not because of the noise from the installation but because the contractors had the radio going of full blast like boom boom boom all day - that just isn’t acceptable in someone else’s home when you are trusted to just get on with the job and leave my home clean and tidy. I had to get aura gas to come back out shortly after the system was put in because every time I ran the washing machine I got a banging in the boiler pipes and vibration through the walls. When I phoned them up they tried to fob me off saying the problem must have always been there when it hadn’t it only started when the boiler and system was put in. They came out once but it’s never been fixed. The service the first year was done absolutely fine no issues. However last year was a shambles: they phoned me and arranged and date because they have an engineer in the area but they cancelled on the day. Rescheduled but they even then wanted to change it again, i said no you’ve mucked me around - eventually they did the service. This year they put the price of the dd up - only 2 days notice by email before payment due and set up in higher amount, absolutely disgusting considering most of their customers are probably vulnerable people who used the leap scheme in the first place. I’m disabled and my only income is uc there’s no extra money for these increases. This years service went smoothly they actually phoned to remind me to get it booked in and the guy was nice, on time and did a good job. I’ve changed the rating as since the original install things been fairly ok.

Friendly guy, was quick and tidy. He also changed the batteries in my thermostat.

Very polite and pleasant gentleman Very professional and informative and he was happy to answer any questions.

Stuart has been to my home to explain my complicated system twice and has just come and gave my system.its annual service. He is always kind, patient and efficient. Give him a pay rise Aura. You are lucky to have such a good representative for your company.

Andy is always helpful and very polite

We've been with Aura Heating for boiler servicing for years. Always on time, friendly and the boiler has been running perfectly 👍

Good boiler service ,sorted for another year.😀😀

Arrived promptly very polite. Left premises clean and tidy .

Good service,been with them few years now, Engineer been on time ,nicely done my boiler service.thanks

Annual boiler service undertaken. Engineer arrived on time and completed the service with no issues. I have used Aura now for a number of years including the installation of my boiler and have been more than happy with the service provided...

As usual, the annual service was competed efficiently by a very helpful and obliging engineer.

Annual service of my heat pump and gas boiler were carried out in less than an hour by a courteous and friendly engineer who left the place clean and tidy. No complaints!

very good service

fast work and done well

Arrived in time and provided feedback about boiler

Efficient booking system. On time arrival and service completed promptly

The guys came on time, did exactly what they said they would do, we're tidy and courteous. What's not to like?

The people from Aura Heating made a convenient appointment to fit in with my diary. They arrived promptly at the arranged time and very quietly and efficiently did their work work without fuss and they were done very quickly. Very happy with the service. John

Polite, great service, on time, clear with everything,

Highly recommend this company. Had new boiler installed a few years ago and everything was done very professionally and the yearly servicing since has been first class.

Since having our Boiler replaced by Aura Heating approximately 11 years ago we have always had excellent service from Aura Heating, any slight problems with the Boiler have always been repaired promptly. I would definitely recommend Aura Heating

To the guy that visited Stirling close Southampton this morning... appreciate you learning to park so I can get off my drive properly! And when you did move instead of going down and turning around at the bottom or doing a 3 point turn onto neighbours drive, you just decided to reverse back with no awareness at all! If my daughter had of been 2 seconds slower getting in the car you'd of hit her but instead she just managed to pull the door shut quickly before you hit it and her. Learn to drive!

If I could give zero stars I would. Shoddy workmanship, poor communication and downright lies would basically be the title of my review. I've had emails promising fixing the dangerous fittings that have been installed and no follow up. One team (who did my neighbours house) were very good. Unfortunately I had the "let's do it quick and get out of here" team. It's a gamble.... your choice!!!

Great at first but the installation of our air source heat pump left some pretty significant damage to our flooring and the head office wasn't very good at responding to emails, fortunately the installer was on it and once he caught wind he made sure it was sorted, they sent out someone to repair the flooring after a couple of weeks and it's barely noticeable now.

to be honest not worth a star absolutely shocking service no communication what so ever you have been warned do not bother with this pathetic company

Price increases happen. That's life. However, it's very discourteous to be given only three days notice before the increase takes effect with the only communication being an email noting the direct debit change. In response to two emails asking why such short notice was given, the response was "we have been reviewing the costs for care plans this month to make sure these are correct; the increase has been applied today for in time for March payments and the accounts have confirmed this is adequate notice of pricing increasements." And on further questioning: "The reason for the delay is due to the system making sure there was no issues in pricing increases. The accounts checked with Go Cardless and the requirement for notifying customers is 3 working days which we have met." In other words, there's no view of how customers may feel but instead, what is expedient for Aura Gas. It's not very impressive.

Friendly and efficient staff, the job was completed quickly and I'm very happy with the result

Aura heating supplied and installed a new heating system with solar panels and an air pump. All tradesmen were professional and proficient in their work and very friendly. Most of the work was completed in our absence, which lessened any upheaval. It was all done under the government’s ECO4 scheme and communications throughout were thorough. A guide to how the system works would be useful, and we’re awaiting a noddy guide to the thermostat. Overall we are delighted with our cosy home.

The team have been absolutely brilliant in the install of our heat pump and the knowledge and understanding have been great. Thank you for your hard work during the process.

From a start to finish Aura heating company has been brilliant. The office staff was very friendly and helpful. Workman Sean and Adrian came to install the heating system and I was very impressed they were such lovely guys, very professional and friendly. Done such amazing work and cleaned up after themselves also very helpful if I needed to ask anything. They made sure everything thing was working and that we was happy before they left on the last day. My house is lovely and warm now. Five star rating to Sean and Adrian outstanding workmanship

Absolutely wonderful company. Louis arrived when he said he would and gave me a time frame he believed he would be able to finish installing my new boiler and he finished within that time. He was so friendly and helpful, he also likes a good sing song haha. From the first phone call to the completion, I’m so happy. Thank you ☺️

Sean and Adrian did an amazing job fitting the heating system and we're outstanding with their workmanship and we're very professional over the three days, and the following day, Oliver wonderfully worked out all of the electrics and final settings of the equipment so five stars to Aura Heating and their staff as we are now cosy warm for the first time in twenty years of coal fires Thank-you so much and just in time for Christmas, Brilliant!.

Thanks to all at Aura. Called in the morning and the engineer was fairly local so was with me in a couple of hours and fixed the problem in 10 minutes. Thanks again.

Amazing Company and engineer Amazing Company and engineer, they fitted a new boiler and refused to leave until the job was complete so an older couple could once again get heat and hot water. They were there from 8am to 9.15pm. Engineers like this are hard to find. They even took them cups of tea during the day!! HIGHLY RECOMMENDED

Aura Heating sent me a letter with the offer of a Heat Pump System backed by a government grant. As my house is super cold in the winter months and is very expensive to heat, because I am all electric, I gave them a call. I didn't think anything would come of it, but a man came to see me, and due to my financial situation he told me the installation would be free. Of course you never believe this, but in fact it was true! So I went ahead. Aura Heating did all the work. They applied for the government grant and then they scheduled in the work. The installation went well and the heating system is up and running. The only reason I have given 4 stars instead of 5 is because the communication between the Aura office and me wasn't great. For example, I was told the installation would take 2 days. In fact the plumbing team were with me for 2 days, but the system had to be connected to the electric and a further day was required to do this work. It was the plumbers who told me this. Then another person had to come to check the installation. The plumbers told me this as well. Then although he told me how it worked, he didn't tell me what needed attention, and I got another call saying someone else would come to attend to the snags. Finally, yet another person contacted me to come and do an EPC rating, giving me no notice at all and another appointment had to be made. The actual installation was undertaken on 9th, 10th & 11th August 2023. The EPC check was undertaken on 15th November 2023, and I sincerely hope no-one else needs to attend to do anything else. Saying this, my home is now warm. I used to close the room doors and sit in my living room in the evening with extra clothes on, an oil-filled radiator by my side and a blanket over my legs. The rest of the house was freezing. Now all the rooms are warm and I am truly delighted. So thank you Aura Heating and thank you to the government for the grant. I am extremely grateful. (I am over 60.)

Had a great experience dealing with Aura Heating. Their quote was very competitive and was the final price. The majority of the work was carried out by Greg with help from Louis on the last day. They were both always checking I was happy with what they were doing and gave me options when there was some troubleshooting required. They tidied up after themselves at the end of each day and the insulation was completed in the quoted time frame. Greg went through how everything worked with me and explained what they had done.

Thank you very much for your quick response to our recent boiler issue, and to your efficient engineers.

Aura did an amazing job of installing our air source heat pump central heating in just 3 days. They were very courteous and considerate when it came to the placing of the radiators and their size. They worked hard and did an excellent job. The electrician also following installation was very good too. Highly recommended ....thank you!

We moved into a house where the previous owners had Aura install the combi Boiler, and had the service contract. The boiler was still under warranty. We contacted Aura for a price which was much lower than British Gas had been at our last house. Aura have given a discount as the warranty is still valid, the have been easy to deal with. The service engineer for the manual check was o n time, helpful and polite. Everyone I've spoken to on the phone has been helpful. Very happy with Aura.

Efficient, friendly and professional service throughout … from the office staff to the gas fitters/plumbers.

Excellent installation of heat pump. Skilled installers, completed in timely manner and responsive to minor electrical issue identified at inspection. Always there when called and dealt with any concerns swiftly and professionally.

Would recommend Aura Gas to anyone for boiler maintenance or even new installation. very professional and highly skilled technicians. They installed my Combi boiler two years ago at a very good price, did a fantastic job. I've continued to use them for annual maintenance.

Disapointing The agent for the property messaged to say he was sent information and was supposedly looking into it. Not having heard, I called Daniel, who left a voice message earlier, to call him back after completing an online survey only to be told they can only help following C rating like D E, etc. How strange. The neighbour had his flat like mine, done. Curiouse n Curiouser.

Overall very good service, high quality work delivered on time

Company has great communication, explaining every step of the way . Keeping you up to date when engineer will arrive . Who arrived in a timely manner who spoke well and executed the task well

excellent quick and efficient service

I had received the information where he was 10 minutes before arriving so I could arrange my small parking area in advance. He was very friendly and quick to do the job. Good service altogether, thank you very much.

Engineer turned up on time completed the works.

This company is very good. We are always kept informed of our gas boiler service the gentleman who came around to service our boiler was very friendly and polite.

We had a our old gravity fed system converted to a combi system and had the boiler moved to a new location ready for a house extension. Duane was great when he came to give us a quote, he recommended the best boiler for us, and even advised when he thought one of the ones we had suggested was too powerful for what we needed, rather than just going with it to make more money. Quote for the work was very reasonable. The work was completed by Greg who was very helpful and was with us for two days. Greg made sure everything was put exactly where we wanted it (it needed to fit on a small section of wall ready to go inside a pantry cupboard) and completed the work with minimal disruption to the rest of the house. The work was very tidy and they even left us a couple of pipes ready for when we install underfloor heating in our extension. I would recommend Aura to anyone else and will definitely be using them again for our yearly boiler service.

Very nice Guy great job

Very quick and friendly staff and a good service

Engineer arrived within agreed time. boiler service was carried efficiently and satisfactorily

Arrived on time and very good

Fantastic team, on time, professional and friendly, respected the property.

So far so good

Fabulous company and wonderful staff I'd recommend them to family and friends 😊 and yet And again thanks again aura heating for superb service and Alan was excellent thank you 😊

I cannot sing their praises high enough. They; both engineers and telephone staff, were amazing from start to finish. Courteous, friendly, efficient and very very quick. I'd certainly have no hesitation in recommending them to anyone needing the services they offer. Thank you so much Aura

Have been with Aura Gas for 5 yrs now, every year they service the boiler for me & whenever I’ve had a problem, I ring & they always do their best to get an appointment for me asap. Last week I rang late Friday afternoon, & an engineer arrived early next morning to help me, can’t thank him enough, really friendly, professional & helpful. Really pleased with the service I receive from Aura Gas.

Very impressed with our installation of our heat pump and tank. Plesent guys on the installation team.

My wife and I are in our 70's, I called this morning as the boiler has shut down with no hot water or heating. My 24 hour emergency service has initiated a call Monday pm!

Thank you to Auragas for syncing with me a time and date to fit in with my work especially those in the office who updated me on next available appointments. The guy who came out was lovely, he was efficient, thorough and professional and he went over everything that he did. Thank you kindly

Great experience with Aura Gas from start to finish.

Fast service, no fuss, great customer service.

This was an assessment only but a good experience, no issues at all. Xxxxx

Good communication regarding window for the boiler servce. Engineer arrived on time and completed the service in a timely manner.

Maciej - who serviced the boiler today was on time, thorough and patiently answered my questions - in short - he did a great/professional job.

From initial call to supplying and installing the faulty parts, simply couldn’t have asked for better customer service. From the amazing girls in the office to the engineers who called and inspected/fixed fault. Everyone was professional, polite and a pleasure to deal with. Can not recommend AuraGas enough. You truly will not be disappointed if you choose these guys from supplying our boiler to fixing its faults. 5 Stars doesn’t do them credit.

Knowledgeable and efficient

Good and polite,

Knowledgeable/polite/prompt Thanks

Do not use this company. Our landlady contracts them to service our boiler and carry out the gas safety certificate inspection. They are disorganised, frequently waste our time (with no real apology) and send sub-contractors to carry out inspections who treat tenants like second class citizens.

I discovered Aura online in 2020. The quote and installation was quick and affordable. I was able to pay over 12 months using their 0% finance and a 0% credit card. I've had my Worcester Bosch boiler and heated towel rail since Feb 2020. Initially the installation was left with some water dripping and a few visits were required from Aura and Worcester Bosch's own engineers. It all worked out eventually and I am happy enough to recommend them. I recommended them to my mum and she is now the happy owner of a Worcester Bosch too. Aura Gas worked alongside Age Uk to help get my mums boiler fitted under a government scheme after her Vailant started playing up. We both purchased their service contracts. I have just put in an online request to have the annual service and Ferrox filters emptied. I would recommend Aura Gas, Worcester Bosch and Ferrox filters to prevent nasties getting back into the boiler and spoiling them. Hope to see them in Feb 2023.

The chap who came was very friendly and excellent at his job. He sorted the issue out within 5 minutes. Very pleased with the service. Thank you.

I contacted Aura Gas for a quote and within just a week my new boiler has been installed. The whole process has been very simple and efficient. The engineer was extremely friendly, helpful and tidy! He took everything away with him and left the kitchen cleaner than it was before :) It was so lovely to wake up to a nice warm house this morning. I have immediately signed up for the monthly service package, which is reasonable, and I would definitely recommend Aura Gas to anyone with any boiler issues.

Aura Gas deserve an Award for Excellence, they were extremely helpful and efficient and their Engineer Greg was particularly hard-working and got on with the Boiler Installation under difficult circumstances and resolved technical issues which arose without delay or drama. The colleagues in the office were also so professional and supportive despite the continued cold snap and high demands placed on them. They kept the appointments and did the work in the time they stated and were truly remarkable. Can recommend Aura Gas wholeheartedly, -fantastic company!

Reported a defect 2 days ago, no response yet.

I was amazed at the prompt service I received. From the visit of your representative on 9 Nov 22, who was very pleasant and helpful to the follow up appointment with your Technical Engineer, who was very informative and helped me understand the work to be carried out. The work commenced on 1st December with the arrival of two of your installation team who promptly got to work and again on the 2nd December when they were joined by other members of the team. All were hard working, very efficient, pleasant and cleared all mess as they went. There was further visit by your engineer and again I can only speak highly of him. The job from start to finish was accomplished promptly and efficiently. I was extremely satisfied with the work carried out by the Aura Gas team overall and would highly recommend them.

Service engineer arrived on time was polite and efficient. Thanks.

Very conscientious engineer who solved the problem. Polite and tidy worker. I felt safe knowing the job was done properly.

The service engineer gave accurate advance information on his expected time of arrival. When he arrived he proved to be well briefed and carried out the boiler service competently.

Greg Morrison was polite, friendly, very efficient. Thankyou so very much for the work you did.

Annual service took place this morning, the engineer was extremely knowledgeable, very polite and very tidy. More importantly, he loved my cat, which showed me that he was aware he was coming to a home and all that happens is considered there.

Excellent service with installation of a new boiler, promptly carried out with minimum disturbance, return visit to check things out two weeks later - Would highly recommend

We had our boiler serviced by Majcei today he was very friendly and helpful

The engineer turned up on time as planned and was polite and respectful throughout. Everything was done quickly and effectively with minimal impact to our daily routine.

The installers were kind considerate and very helpful,, I would recommend Aura Gas to everyone in need of central heating

Engineer turned up on time, polite and tidy. Tracking information very useful.

Engineer arrived at time stated and explained each step of what he was doing. Very professional.

Absolutely incredible service from this awesome bunch. I cannot speak highly enough of all of the team, including Ian, Symion, Louise, Poppy ..... and the lovely Gary who fitted my boiler. Hope very much to work with you all again.

A very pleasant and friendly electrical engineer came and added some bits missed in the original installation.

Extensive work was recently done on the property by Aura. I was very impressed by their service - friendly and attentive engineers. And very speedy customer service. Well done!

Took two days to install my heating and must say very happy with the service, the man who come to fit mine, was a lovely chap, very hard working and knowledgeable. I would definitely recommend this company for a great job done

I would like to commend Aura Gas for the excellent work of their service engineer Greg, who arrived on time early this morning as arranged and was efficient and pleasant during his visit.

Brilliant company. very efficient, arrived on time and completed the installation easily. all communications were professional, friendly and courteous. great people

Just had Greg come and complete our annual boiler service. They are a consistently good company and I highly recommend them. Always receive reminders of our appointments and the live update means you know when they will arrive

I have had a great experience from beginning to end. After two weeks, they have all sorted. Poppy kept me well informed before the installation, and Gary installed my boiler in one day with superb service. I am really grateful to have a boiler perfectly running and a company, Aura Gas, that cares for customers with amazing customer service.

boiler fitting service was ok, not the best, but staff at aura gas and rude, thought it would be funny to call me by another name and didn't have any explanation of why the did when asked.

Aura Gas have been super! They very kindly connected my home to first time central heating. I was tremendously grateful for their professionalism, & skill, and especially their kind and patient responses to my questions. Thank you Aura Gas!

My experience was absolutely fantastic Poppy was so helpful and kind. I was expecting the engineer to take all day in fact he worked so fast and finished early. Massive thank you to Aura Gas my new boiler is brilliant Thank you, Thank you Mrs Brown

Had my old boiler replaced in February 2022 by aura gas. The whole process was extremely efficient and professional.

Thank you - it is such a relief to have a reliable heating system. I have already noticed the difference in efficiency - hot water is actually hot - my shower heats almost immediately! The engineer was polite, knowledgeable, discreet and efficient. He left all work areas clean and tidy. No complaints from me.

Just to thank you for my new central heating and hot water system and especially a big thank you to Louise who organised everything! A very efficient company who did everything they said, when they said they would, with a superb modern installation in my flat. I will have no hesitation to recommend you to my friends, thank you once again.

Iam impressed they fitted my boiler on Christmas Eve not many firms would have done that they made sure I was not without heat over Xmas the man was so good and cleaned up after he finished from stat to finish I was kept informed about everything they were doing I would recommend them to everyone

Steve serviced our boiler today and installed a smart thermostat. He was friendly, cheery, knowledgeable and helpful - a great service, thank you. Very informative email and text communications from the office.

AuraGas provided an excellent service fitting a new boiler system, it was not an easy one, given the attic location. My overall experience was very positive : quote stage, great quality products compliant with the safety standards, staff very knowledgable, proactive as well as friendly. A special mention to Greg Morris that did an amazing job on site. I would also like to thank Ian Morgan, Filippo Sioni and Louise Cranston for all the support provided in this occasion. I will highly recommend Aura Gas to friends and family.

Our boiler broke down on Saturday morning. Phoned the number, and the office hours are 8 till 5 Monday to Saturday, but eventually got an emergency phone number and e mail address promising a response. We are still waiting after 2 further attempts to contact and messages left, 12 hours on. Weekend response is non existent for repair. I couldn't post this with no stars, but that is what is deserved.

I had a new boiler fitted he was was on time, very polite, and very helpful. Asked questions and asked for certain things to be be done if possible and the gentleman did everything. Was chuffed at what he did and very pleased with what was done .

This company was quick to deliver, within a few days of ordering. It is an easy company to deal with. The boiler installers were very efficient and exceptionally pleasant. They hardly stopped to take breath. Once installed I was given a comprehensive course on how the system works. The next day, I received a phone call from the company to see if I was satisfied. I am! This company offers a very cheap annual service agreement. I feel that the customer comes first, as far as Aura Gas is concerned. Highly recommended, by me!

Aura Gas oversaw the install of my 1st central heating system. Louise would email or call on a regular basis making sure I had completed all paperwork not leaving any of my questions unanswered. The moment my gas line and meter were fitted, Louise booked the instal for the following week. The engineers turned up early (welcomed) and were finished within a day. The retrofit has been completed to an impeccable standard I didn’t know what to expect but I haven’t been left disappointed. Friendly team, stick to their deadlines and I would highly recommend.

just had boiler and hob fitted by Greg Morris. wow this guy is great. really good work and nothing seems to faze him you have a great asset don't lose him

Replacement gas boiler and new hob. Gary turned up bright and early and started work immediately. Really nice guy who managed to run a new gas supply under our park home, not an easy task! The boiler and hob was installed inno time and he took the time to explain how it all works. I'm very happy with the service I received from Aura Gas and wouldn't hesitate to recommend to others. Thank you. Kevin Hall. Penton Park Gas Conversion project.

Quality modern combi boiler expertly fitted at a good price, over £1000 less than BG. Polite engineer, very clean & professional. Great job from start to finish. 👍👍👍

They installed a NEST thermostat for me and were friendly and did the job well.

Installed and connected very quickly and easily and is working well so far.

Nest thermostat installed quickly. Works well and easily controlled. Improved temperature control compared to the old on/off mechanical thermostat.

Fantastic service. Quick and very efficient. The call centre was very good too. Booking you in and looking after you. The engineer was very polite and professional. Would recommend 100%

I had a complete central heating system fitted. The whole job only took the gas engineer, Glen 2 days. He was excellent and very professional. Glen was very friendly and explained the whole process of the install during the 2 days. A great work ethic and a good asset to the Aura team. I was very impressed.

Fantastic service, removed old thermostat and fitted sparkly new nest thermostat. Thankyou.!!

Excellent service, friendly staff. Would definitely recommend.

The engineer, Darren Hill, who installed the unit really knew his subject. He was extremely good at explaining the installation and operation as well. Please pass on our thanks. Bob

Great service. Friendly, polite and knowledgeable engineer.

A job well done.Many thanks to Drew,the engineer.I would recommend Aura Gas.They are really proffesional.

Really happy with the service provided. Good communication and service throughout. Very professional and would recommend and use this company again.

Organised and completed the paperwork for a free thermostat installation. No hassle and no problem. The quality of work, cleanliness and friendliness of service from the engineer, Nigel, was excellent. I would not have been disappointed if I was paying full price for it.

I was very pleased with the service that Aura Gas provided , the gas fitters were very professional friendly & helpful, explaining what they were doing, I highly recommend them .

Friendly and very informative technician observed covid regs company on the whole was good would recommend.

Offered Nest heating thermostat in collaboration with Havant Borough Council. Engineer arrived promptly at 08:00 wearing a facemask, introduced himself, removed his shoes, checked extant thermostat configuration and proceeded with new install. Some teething problems with the pairing of the two devices but resolved and Nest is now learning about our heating requirements and appears to already have an effect on the gas usage in a positive way.

I had a new boiler fitted & the whole experience was first class, from office contact & communication to the aftercare. The standard of workmanship exceeded my expectations & I can only recommend the engineer & company as a whole. All COVID protocols were adhered to. Highly recommended & this is not something I do routinely!)

Exelent service thank you to the whole team very friendly and helpful I would definitely recommend Aura Gas

Received excellent service by young technician who fitted smart thermostat control to newly installed electric boiler. It was not a straight forward fix but he persevered and the final result is functioning well. Would recommend.

Excellent service, professionally carried out.

Superb service from start to finish. The quote was simple to understand, didn’t feel pressured to take up the work and the communication on all aspects was very good. Steve, the engineer, was excellent - punctual, clean and tidy, very knowledgable - and we felt we could trust him immediately. He worked tirelessly to get the job done in the set 2 days. I would definitely recommend Aura to friends and family. Keep up the good work

Installation went well and took out servicing and breakdown contract in Reading. Now fault occurred a couple of years later and they claim to not cover it and being shady as it was their fault. Stay clear of this company.

Terrible experience!!! I wish i had paid extra and gone to a better known company. Stay clear of Aura Gas!!!

Whole experience was so stress free Fantastic communication Fantastic organisation and the engineer (Steve Bell ) was polite on time professional clean hard working and very knowledgeable and was a pleasure to have in my home 10 out of 10

I could not fault Aura Gas for the installation of the combi boiler. However be aware if you are an elderly customer who find technology difficult do not use this company. It will cost you £45 + vat to get an engineer out to help you make changes to the digital thermostat. This is extortionate for what is a five minute job for an engineer. This company really needs to consider how it cares for its elderly customers.

damaged my units on installation and promised a free service but renaged if you need some one you can trust keep scrolling

Aura fitterd my elderly mothers combi boiler they were fantastic especially Steve the fitted he was fabulous nothing was too much bother . The whole experience from beginning to end was great and would definitely recommend them Thanks afain

After the boiler was installed I started a monthly contract with Aura Gas as my elderly mother lived with us. If there was a problem I phoned and Aura Gas would send someone in the same day

Engineer (Eddie) was very friendly. Very happy with the service and would recommend to family and friends.

After having an absolutely extortionate quote by HOMESERVE to replace my broken boiler, I was SO happy to find Aura Gas. They were incredibly helpful and efficient from the beginning. Their correspondence was amazing, they were friendly, professional and fair throughout. The engineers were brilliant. I couldn't recommend highly enough!

Very helpful company. Engineers were friendly and worked hard to get a new boiler and heating conversion in, in 2 days. Great.

Highly recommended, lovely team great service, was fully informed throughout procedure

We had a really good experience with Aura gas! The initial inspection highlighted the issues i knew about from having other quotations and some others that i didnt. I was kept updated throughout the process. I was consulted on various options both before and during installation of my replacement boiler and they checked up on us after it was finished. They observed social distancing while we moved between rooms. I have opted to use them for the ongoing maintenance.

Had nothing but trouble this firm previously. Now just over 1 year since installation. Aura Gas fitted new boiler and tank. A pipe connected to the new hot water cylinder leaked and flooded my dining room this week causing over £1000 damage. Discovered they used a piece of old copper pipe that corroded and leaked. I didn't pay for 2nd hand parts. Absolutely disgraceful. Suggest that prospective customers look elsewhere.

Overcharged on quotation price. Do not rely on cheap price. Shop arround

Very pleased indeed with the service received. The engineer turned up on the day set, did the work very quickly and efficiently, and put the boiler in a better place than first suggested. It required an additional part in order to put the boiler in the same place as the old one, and someone from the office came out especially to bring the part to our house within an hour or so of the request being placed. Everything works very well, the company is very efficient in responding to calls and in replying. The whole process has been without glitches or trouble. Excellent

New boiler fitted by Aura Gas 15/11/2019. From the first phone call all the way through to fitting this company has been very professional, the staff are very knowledgeable and helpful, the fitter was very thorough and cleaned up as he worked. Very pleased with the work carried out and happy to recommend this company.

Had a fault on my boiler. Came out quickly and fixed the problem. Engineer was polite and very helpful and gave advice to stop the problem happening again!

Sale man promise you what you want to hear gas engineer can't deliver what you want to hear so be aware!!! Engineer left my house last week and I have 2 heater not working a non stopping leak in my kitchen and a boiler cover which open only halfway, after i contacting the after care who just don't care! to arrange help to fix those issues I was told someone will ring me to arrange an appointment and nobody did ring me back. I rang a second time and tried to speak to a manager they were to busy to talk so ask if they can ring me back after a couple of days still no manger could be bothered to ring me back poor customers care and poor management :(

Completely a liar company. Always give you fixed price quote but find some to charge extra. Very bad experience. Despite a confirmation of quotation words and quality of work via email, they did pass their words. They left me 15 days in tension to complete my job. They blamed on my wiring however did not accept the fact that boiler engineer was not able to connect system properly. Next electric engineer came and simply reconnect wires and all wiring issue disappears however they charged me for additional work which was not required (new wiring). They mentioned in quotation that engineer will bring pair of bricks and will repair hole after fitting new boiler however he simply filled hole with cement which looks ugly. If I can give Zero star, I would but there is no option. I learnt a lesson to go with well known company for piece of mind rather than little cheap company

Not impressed with their customer service. Engineer lied about going into my loft following a leak and the director who dealt with my complaint defended the engineer and effectively called me a liar! Engineer was also a sleeze who has, according to him, "dated most of his ex-customers"!!! Will not be recommending or using again!!

Booked a quote online for a Monday and received a call to say the system had double booked so i rescheduled for Tuesday between 8-10am but no-one showed up and there was no call explaining this. quite ironic considering the directors quote on the site is as follows “Aura Gas promise to do what we say we will, when we say we will do it, for the price we have quoted – Guaranteed.”

Not happy with this company

We welcomed Jeremy into our house, he explained the whole process and time lines. Honestly we couldn't have asked for a better service. Highly recommend Aura Gas

I have had to chase this company for the service for the 2 years I have had the contract. Each year the have upped the price. After the service my heating didn’t work, when I rang the company I was told I was low priority and they couldn’t fit me in to rectify the fault for 2 days. Hence I won’t be renewing my contract. MD was totally not interested in my complaint so I will take my business to a company that does.

A clean polite Aura Gas engineer came to my property to fit me a new boiler as mine was old and temperamental so I thought it would be best get a new one before it packed up. The engineer did everything that was quoted. He left a very tidy and neat job making sure he cleaned up after himself. Excellent service and one very happy customer.

Used aura gas to instal a new radiator and thermostat. The engineer was very polite and professional he cleaned up and left everything as he found it. Will be using them again in the future and Would definitely recommend to others.

Very quick to install, very slow to respond, completely unhelpful and very rude when it goes wrong - do not buy !

They installed my central heating last year, no problem at all since then. Their service is excellent and fantastic. I strongly recommend them.

Great & Speedy Service - Thanks!

Good service as they were honest about what really needed doing.

Aura Gas' staff and service was absolutely first class and to top that, the cost was less than their competition. I have absolutely no hesitation at recommending Aura Gas and their services to anyone.