Glotech Repairs Essex
4.1(165)Marks Tey and Layer, ColchesterGet directions
Glotech Repairs Essex
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4.1
Overall very satisfied with the guys from Marks Tey - Essex (thus the 5 star review) My Zanussi built in fridge freezer had the freezer part fail and not keep temperature at all. It was very quick and easy to make a booking. The engineer that first attended very quickly checked and ascertained it was part / valve failure that directed gas between the fridge and the freezer, so ordered parts and took payment there and then, and said I would be contacted for the replacement part to be fitted. The only negative side of the experience was the bookings. For the first visit I got an appointment for a Tuesday, this was requested by Glotech to become a Saturday, which I agreed but said it must be after 8am. The engineer called the day before and said he would be there at 7am, which wasn't possible so he had to cancel due to other workload, and revert to the Tuesday. After the first visit I only found out on Monday at 2pm that the second visit was the next day on Tuesday, which again I managed to make work but just getting a text message at 2pm for the next day was a bit unexpected. Finally though, I am very happy because both the engineers were very professional, friendly and knowledgeable - most importantly they totally fixed the issue and saved me more than £600 to buy and install a new appliance , so would highly recommend but just keep in mind you might have to be a bit flexible around the booking times and days. Thanks Glotech - highly recommend them!
Communication to book in the repair even after payment took far too long. There was no fortgcoming communication and i had to chase for a date several times. When eventually I booked this company to re-gas my fridge and replace a faulty part, after booking, I learned there was a 50% chance the re-gas could permanently break the appliance — a significant risk that should have been made clear upfront. Neither the engineer who attended nor the disclaimer emailed to me afterward explained this risk clearly. Had I known beforehand, I would have made a different decision. I've had to cancel the repair and am now requesting a refund. Communication around risks like this needs to be far more transparent before any work is booked or carried out.
The guy asked to come to my house earlier than the appointment and I obliged. Because I was on video calls I had to respond in between meetings and signed a waiver for him to gas the fridge freezer. He did this in an hour, took the £200 and within 24 hours the freezer was still broken. When I complained, he pointed out the waiver I had signed and funny enough the same waiver in the email that he sent me. Clearly they are used to charging for gassing. It doesn't work.
Danny was really helpful looking at my washing machine in Ely. It turned out it was just a glitch but he was really helpful explaining why the error had happened and then tested the machine twice to make sure it was ok before he left.
Terrible service & very rude unprofessional manager! They knew the model of fridge freezer before attending, then when they arrived stated that there were no available parts for it. Was in the house all of 20 minutes. Still demanded the full £123.00!
Charged £109 for a 10‑minute visit, told a part would be ordered, then came back saying it was discontinued and still demanded full payment. No fix, no options, no discount, just “sorry”. Terrible service unhelpful, unprofessional, and not worth your money. Avoid and use a company that actually cares.
No communication when a booking is cancelled, refuse to pickup customer calls, buck-passing…just disappointing customer service. ****To answer your reply: Friday 27 Feb 2026, 9:47-9:52am, 4 missed calls from the same number, that will ring a bell for you.
Very disappointed with this company. I paid over £300 to repair my washing machine, but it is still not working. The machine fills with water but the drum does not spin, so it cannot wash clothes at all. The problem was clearly not fixed, yet I was told I would need to pay even more for additional parts. This feels very misleading and unfair, and I regret using this service. I would not recommend this company. I feel like I paid a lot of money and received no proper repair.
Terrible company, booked a repair for today - given the timeframe "PM" - called for an update late morning and was told it was a secondary company and they don't know their movements, rang again at 4pm to be told that we are calling wrong people and gave us another to contact engineer directly - called engineer, no answer so left a message. Engineer called at 5pm to say he would be over in 30 mins - this was too late, we had cancelled all afternoon plans to be at home for repairs and at 5:30pm, our kitchen is busy making dinner for our young children. Non-existent communication and poor customer service all day. *Response to message below* I was never given a job number and will not share my address online, emails were coming from essex@glotech.com which links directly to your website glotechrepairs.co.uk
Oven broke a week before Christmas. Managed to book an appointment. They came out and had repaired the oven within an hour of arriving. Fair price, considering it was effectively an emergency callout. Would recommend.
Absolutely delighted with the service from Carlos this morning. He called ahead and arrived well within the timeframe, was courteous, cheerful and friendly, and was able to repair my machine efficiently with no fuss. It being a very busy period a couple of days before Christmas, I did have to wait ten days for the callout, but for such reliable service it was worth it. No parts, so I was charged the callout fee only.
they are rubbish they carry no infomation on a fault code on a neff oven I gave them they still take your £105 turn up mess arround then say they cant fix it .thats not a service surley if they can't fix it retun my money
This is the second time we have used this company. Very pleased with service to repair our washing machine.
Not a good experience. Engineer came late on both occasions. Never apologised for being late. After not fixing anything in the first visit, I was expected to pay the full payment before I could get the second visit (this back and forth lead to a 2 week delay). Treat your customers with care and respect for their time. Poor. Wont book again.
Oven blew mains fuse. Booked service call . Engineer turned up when he said he would , had part on his van ,fixed within half an hour. Engineer very professional and cleaned site after repair . Would recommend this company 100%. Any future repairs this company will be my first call.
Quick and efficient repair to my washing machine, would definitely use again.
Excellent service swift response the engineer was punctual polite clean and professional. He also respected our kitchen and took great care. Christopher
Great service, easy to arrange, quick appointment; engineer was friendly and explained what had gone wrong, he had broght the necessary part and was a quick, clean easy job. Definitely recommended.
Very professional, service engineer arrived on time no fuss resolved the problem clean and tidy Thank you
Excellent and prompt service, reasonable charges. Would have no hesitation in recommending Glotech Repairs Essex
Our washing machine broke down on a Sunday and we were able to book a repair for Tuesday. The engineer was very professional and fixed the machine for us tidying up and explaining what he'd done. The whole experience was very good with regular updates and even a call to offer an earlier appointment. Great service
Really great service. Used Glotech in the past and will do again. They come out so quick and do the fix on the first visit.
Super quick repair — came within 24 hours of me contacting them. Had the part and was fixed in 30 minutes! Would recommend.
Ben sorted out the issue with my washer dryer quickly and efficiently. He was polite and highly competent. I will definitely use Glotech again if I have any problems.
excellent service and have used many times and is a lot cheaper than replacing white goods each time
Excellent service. Quick response and fitted in as soon as possible. Constantly kept in touch regarding the timing of the visit. Helpful and friendly engineer. I definitely recommend them
Excellent service, punctual, clean, explained what they were doing and why and gave price before doing the repair. Will use again if needed.
Arrived and fixed our dishwasher at the scheduled time with minimal fuss and at a reasonable price. pleasant polite engineer. would definitely recommend and use again. Thank you
Our engineer was brilliant. He phoned about half an hour before he was coming. He sorted out the problem and cleaned up after himself. I would have no problem in recommending yourselves to other people
Methodically diagnosed problem with 8 year old washer/dryer and rectified fault. Very happy with service.
I can’t recall the gentleman’s name, but he quickly identified the problem. After each wash, I noticed leakage at the bottom. It turns out the back of my washing detergent drawer was cracked. The drawer has now been replaced, and I covered the cost of the part and the initial service visit. I’m pleased that this solved the issue—10/10 service!
This was so easy. Booked over the weekend and appointment made very quickly. Engineer turned up spot on time and very quickly diagnosed the problem and rectified very professionally. The service was excellent and I can only highly recommend
Efficient appointment organisation. Engineer immediately identified the problem and provided the the fix within 30 minutes.
I would never recommend Glotech/Lovegrove Engineering for a washing machine repair. When I asked the engineer what the fault was, he said he didn't know - yet his report said he had tested it and left it in working order. This was untrue. No repair had been made and I had to buy a new machine. When I complained, all I received were denials and threats. Discourteous and unhelpful.
Came out same day to repair dishwasher. Professional,polite and tidy. Would highly recommend
I was pleasantly surprised by the excellent service I received from Glotech & would highly recommend them
Avoid avoid! I would give 0 stars if possible. Incapable engineer visited and missed original problem then charged a second call out fee for what he classed as a separate issue but was actually the original problem but not addressed! Dreadful service and rude admin.
fast response, polite and friendly engineer, attended promptly and resolved the problem at reasonable cost. Highly recommended
Booked easily online with clear view of initial cost. Card machine provided on the day for parts plus general call out fee. Cheaper than the recommended servicers via Samsung and went the extra mile to put everything back in an awkward space after repair. Highly recommend.
Excellent! Easy to book the appointment. Engineer turned up, as arranged, and did a brilliant job getting my washing machine running again. Highly recommended.
HIGHLY recommend this company. I booked a repair on their portal and they arrived SAME DAY! Repair was done without new parts, price was exactly as expected and very reasonable, can not fault them at all. Very happy,
Next day appointment, problem found part ordered and fitted quickly, brilliant service
Quick and efficient service from booking to repair, including order spare parts, for a faulty microwave. Happily recommend Glotech
The repair was booked through Domestic and General, they quickly arranged a visit but sadly the engineer who repaired the dryer didn't wait long enough to check the repair, was told it was a simple fix, the dryer was now working. The dryer is not working and when calling Glotech, was informed I would need to make another appointment and raise a new ticket with the insurance company. Unsure as to what they will be paid for. have been given a new repair company for the next appointment and they have already guessed it is the heating element and ordered the part for when they arrive . A little less haste and a tad more care would have been appreciated by Glotech Repairs Essex and Suffolk.
Excellent service, quickly fixed my freezer issue, engineer was very efficient, highly professional, clearly knowledgeable. Received great, genuine advice and I was very happy with the price of the service. Highly recommended!
Was happy with the customer service. Siemens washing machines last a long time.
RUBBISH SERVICE, 10 minute warning on a 5 hour slot. wouldn't wait 30 minutes for my wife to get home , well withing the 5 hour window and engineer lefted.
Easy to book on line. I booked a Saturday afternoon. Jacob the engineer arrived just after 12 noon after calling to say he was on his way. A quick fix and it was done. So chuffed. I love my washing machine and didn't really want to change it. Thanks Glotech.
Helpful and professional. Engineer was brilliant. Arranging the repair was smooth, and we have been able to extend the life of our dishwasher. Would happily recommend and will keep you in mind for any repairs we require in the future. Many thanks <3
Very happy with the service repair to our Miele washing machine. Would thoroughly recommend them to friends and family and would not hesitate to use them in the future.
I am very happy with the glotech service. Easy and quick booking system, reliable and very prompt. I'm a happy customer, as I have my washing machine back in working condition😊 Highly recommend!👍🏻
Excellent service, on time polite, respectful. I can recommend Glotech and will always call them first in the future.
Engineer arrived promptly and polite and helpful.Got straight on with the repair getting my oven working again.
The engineer arrived earlier than expected, diagnosed and completed the fault efficiently and cleanly. Faultless in organising the appointment and answered my questions. Satisfied, would use again, professional and highly recommend the company.
Was contacted via WhatsApp within minutes of posting our need for a washing machine repair (despite being right on 5pm). Came round very next morning and situation had been assessed by 9:30am. Part was ordered and I was kept updated by text and email. Contacted me for repair appointment after I couldn't get through, very quick turnaround. Repair was done two days later and finished before by 10am. Staff were polite and courteous; charges for labour and part were reasonable. Would definitely use again.
Made an appointment 2 days before visit , engineer phoned 30 minutes before arrival. Was expecting to get our 6 bottle wine cooler fixed , after finally getting the cooler out from under work top in kitchen with help from my partner it was made clear to us the compressor was running, also told us the board needed replacing for £220 pounds . I have since ordered a new cooler from Amazon for £149 Brand New . Ta for coming out so quickly . All sorted now .
Very pleased with communication throughout the process. Engineer came in with a dishwasher pump in hand, knowing that the pump is a common issue with this sort of fault. Fixed the fault, so happy with that. Asked to write this review, so i then read all others out of interest, would not have gone for this company based on those that i read, however for this repair i was very happy with the service. Was i lucky? One suggestion? Give the customer the choice to keep the faulty item with a detailed invoice of work carried out.
When I booked the repair I included information about the parking situation, or lack of it. Despite this, the engineer abandoned the job due to not being able to park right outside. Its 2024 and parking is an issue, including on my own residential road today and you'd hope service providers would be a little more accomodating. I was only informed that the job had been cancelled by an email. Then despite the job being cancelled, I have being contacted three times to ask for a review
Excellent service. Timely, good communication, fixed the problem, and fair price.
Service couldn't be better. I recommend this company! Booking a repair is very efficient. They communicate when the repair person will arrive. Their technicians arrive prepared to fix the specific model and are very skilled and effective.
Glotech are the company our Appliance provider instructed to repair our ovens. Can’t recommend them enough. Certainly know what they are doing and communication is excellent. Ovens now repaired and always turned up on time.
Booked engineer to check out the dishwasher which was fixed on first visit, engineer phoned ahead to let me know arrival time. Very good experience, work guaranteed for 6 months and I will use them again if needed.
Booked engineer on a Monday but earliest appt was Wednesday so I booked. A few hours later had a call asking if I’d like to take a cancellation appt the following day, which I did. Engineer arrived on time and sorted the problem with my washer/dryer immediately. Very pleased with service.
This business was called out by my elderly parents to fix a warming drawer. Shortly before this they accidentally set the child lock on their oven. The engineer turned this off, but then charged them TWO callout fees despite only visiting once. Appalling way to treat vulnerable elderly people.
Booking the repair was easy via the website. I had to change from am to pm later on and that was easy. Repair man turned up on time and had phoned in advance letting me know that he was coming. Work was done and repairman was very polite and friendly. Repaired the washing machine and put in back (it was an integrated washing machine) and left area he worked in tidy.
The entire process - from booking the job and receiving early likely problem diagnosis through to initial site visit, ordering and ultimately fitting the required part - was handled in a very friendly and efficient manner. Pricing was transparent and fair. Would definitely use Glotech Repairs (Essex) services again - recommended! 14/09/2023 - Had cause to use Glotech again - once more service was fast / efficient and appliance was back working within 20 minutes of engineer arriving. Replacement part (built-in microwave oven switch kit) seemed expensive (£53.10 😨) but I must assume that this was the market price. Thank you.
We made an appointment because our induction hob had stopped working properly. The engineer identified the problem very quickly and was professional throughout.
Problem resolved quickly and new fridge door fitted promptly. Subsequent problem sorted on same day of repair. Good communication from the engineer who arrived at the promised time. Highly recommended.
The company really messed me around about when they were coming - fixing a date then bringing it forward a day with 1.5 hours’ notice, refusing to keep to original appointment. Then cancelled appointment but engineer turned up anyway just as I had rearranged my commitments again.Their explanations did not feel truthful and I missed a meeting because of the charade. Engineer was pleasant and repair effectual. Would not feel confident about making aramgements with company again.
Responded quickly and good follow up email. Engineer was pleasant and machine now works well. In this line of work you must have your own cloths to clean up spills and not use my towels. The wife was furious. No water on floor when you go please. Everything else good so must be poor training.
Problem with Kuppersbusch fridge/freezer - major buildup of ice in lower freezer compartment. Sent request for engineer on Saturday, engineer came on Monday at 10.00, calling ahead of time to say 'on the way'. Suspected cause identified and resolved with steam cleaning. No parts required so call out charge was total cost.
The engineer turned up on time. Very professional identified the fault and fixed it. Excellent service
Kept us informed and on time. Suggested what was wrong with the drier and what could be done and the price.
Glotech fixed my broken washing machine, they were responsive on WhatsApp and the team that visited the house were friendly/good at there job, so all good.
Efficient and professional from first phone call to completed repair. Kept informed by email and text, engineer phoned on day to advise of arrival time. Quick repair and useful advice given. Thank you, will definitely use this company for any future appliance repairs.
Issue with the ice maker on my fridge freezer. Had been mucked around by another company, but luckily I contacted Glotech who arranged an engineer to come out within 48 hours. Issue resolved quickly. Credit to Callum and Carlos for their professionalism, workmanship and cleanliness. 10/10! Would recommend.
After problems with my fridge freezing I called Glotech and they were able to attend the the fridge the next day.
Good response happy with my dishwasher so definitely would recommend these guy's again thanks ben
Used Glotech for a fridge freezer repair at holiday home. The whole process was refreshingly painless. Booking was quick and easy, communication was excellent, and the engineers were friendly and helpful. We would definitely use again and recommend to others.
I booked Glotech to repair my Hisense American FF. I was able to book the repair easily and kept up to date with appointment times which was done efficiently. Problem was quickly identified by the engineer and fixed. I would recommend Glotech and would use them again.
Ben was very professional and made sure that he found the root cause of the problem. I am very pleased with this service.
Quite responsive and did not have a lot of trouble getting them to rectify an issue after first visit. Quick diagnostics and fixed at next visit! Customer service was professional…would give a 5 to the second engineer friendly, professional and empathetic!
Great reliable service from start to finish cannot fault this company the engineer Carlos was thorough polite and professional he phoned or text me his ETA and arrived on time would definitely recommend Glotech repairs
I booked Glotech to repair my oven. I was able to book the repair easily and quickly. It was done efficiently and cost effectively. I would highly recommend Glotech and will undoubtedly be using them again.
Got there in the end - initial problem with our fridge freezer was misdiagnosed, and once the correct issue had been addressed after a number of weeks waiting for the part, another issue came up as a result of the work done first time round on the wrong part. However Glotech were very quick to reschedule appointments when parts were available, didn't charge extra call out fees and got the problem sorted on the fourth visit. Just.. we could probably have done it in two visits with a bit more attention to detail. Would still use them again though - the first company we called out didn't even look in the right part of the fridge and wasted a month of our time 🤦♂️
Had a malfunctioned thermostat and broken wire holder. They replaced full wiring harness in washer / dryer. Had to rebook them out as heating still didn't work, asked on day of appointment if I was still scheduled. They said no that they didn't see appointments for me then texted me later that day that I was on the list with no call. They didn't answer the phone nor call back when I tried to get ahold of them to verify. I emailed and they said I missed the tech and that I'll have to rebook in the future. Please fix your communication. They also use IP phones which do not have the best stability.
Max was great fast friendly service fixed the issue right away. Brilliant service thank you.
I booked a visit after my freezer broke on Saturday. They were able to come and diagnose the issue on Tuesday. Parts were ordered and replaced on the Friday. Both engineers were very professional and friendly. Good communication from company too.
Recently contacted Glotech for a dishwasher repair. Professional service and polite, experienced engineer. Wouldn’t hesitate to use again.
Jacob the engineer was very respectful, knowledgable, courteous and professional. Would recommend Glotech and would not hesitate to use again if the need arises
Arrived promptly, was friendly, courteous and tidy. New part has 6 month guarantee with a no charge if needs replacing before guarantee expires. Highly recommend
It took two visits, but the engineer had diagnosed the possible faults and repaired the machine, once the correct part had beed ordered and delivered. Fast and efficient repair - we're very pleased with the service provided.
Turned up on time Accurate diagnosis A quality fix and a great engineer Thanks
Be careful when using this company, whereas the callout charge is lower than many they charge that amount no matter how long the engineer is with you and even if he actually does nothing apart from standing there and look at the appliance. I will not be wasting my money with this company again.
Glotech responded very quickly to my request. Fridge Freezer in garage wasn't working because the environment in the garage is too cold.
Easy to book appointment slot that worked for my schedule, engineer gave me 30 minute advance call of his arrival on the day. He was professional and thorough and fixed the issue with my dishwasher promptly. Thank you
Have used this company multiple times to fix multiple washing machines and now an oven. Each time they have been informative, polite and timely. For my most recent appliance repair they got someone out the next day! Having needed multiple visits for an older appliance having a one off fee gave us peace of mind. I’ll definitely be using Glotech again and would recommend them.
Don't trust with elderly or confused! Wouldn't trust with any elderly friends or relatives, their "engineer" was literally there for 5 minutes and charged £90 in labour charges, when did not proceed with any work. Customer service after that was nothing short of rude and unhelpful. Preying on the vulnerable is defnitely their company policy.
Came within 24 hours of booking and repaired washing machine on first call out
Very professional company, tidy, clean and knowledgeable. I would definitely use this company again
Professional, polite, on time, explained the problem, put everything back so you wouldn’t have known they were there
For the dishwasher repair perfect, fixed within the hour. Engineer was spot on. Issue was had them out to repair was a dishwasher and washing machine. Charger £86 per unit. Issues was while fixing the dishwasher, they turned on the washing machine for 1 minute and said, needs new bearings. Then quoted for repair for the same price as a new unit which would come with a full manufacturers warranty. So I paid £86 labour and £137 parts for the dishwasher. Ok with that Then another £86 for 1 minutes work turning the washing machine on while working on the dishwasher to be told it was bearing and quoted equivalent cost of a new unit. They were already on site. And to be charged £86 for 1 minutes work is laughable. Naturally if it was fixed on the day or the total costing was more reasonable, this wouldn't of been an issue. It does feel been cheated out of £86 for 1 minutes work and a "yep sounds like the bearings gone"
Didn't rate the engineer who called was literally 5 mins checking over our fridge freezer. Said to supply and fit the part £400. When said we didn't have that sort of money he said he could probably do it for around £200. £80 call out.. Laughable really
Engineer was pleasent but rushed, but did damage unit surrounding dishwasher.
Charged 250£ call out on 2 appliances. Was here for 10 mins and fixed nothing. The hood, they could not even see and guessed at what the problem was but the engineer said he was unsure as he could not get to the flue. Yet they still demanded payment. The fridge apparently needed a new motherboard and re gas (Regis was 72£). Cheaper just to buy new fridge and hood than use thes cowboys. Happy to share the bills online and photos today of nothing fixed! Absolutely useless company.
We’ve used this company to try and fix our dishwasher and fridge/freezer the past few months. The dishwasher never got fixed, despite multiple visits and multiple requests for extra payments each time they came out as they ‘kept finding new problems’. The fridge freezer was the same situation - multiple visits, multiple requests for money every time they came over as they ‘kept finding new problems’. Fridge still isn’t fixed but we’ve spent £400 with them and we don’t want to call them out again because we know they’re just going to ask for another £100 payment for something else and there’s no guarantee it will actually get sorted so we now need to find another company and pay another call out fee with them. Such a disappointing experience. The man also left our toilet in an awful state twice when he visited which is just beyond disrespectful and disgusting.
Been waiting one week for engineer to arrive and when he arrived he said theres nowhere to park and hang the phone on me. So now we are without washing machine for another week. Not something you would expect as a costumer. Very rude and unprofessional.
A thorough check and diagnosis of the fault and new part fitted. Thoroughly recommend. Only downside is phoning the company, 24 mins waiting, discuss problem, transferred to local branch but disconnected. Then holding another 29 mins. Annoying repeated messages while waiting.
Very pleased with the service, engineer was polite and efficient, and quickly solved the issue. Would thoroughly recommend this firm.
Do not use this company. Engineer was in my house less than 5mins and I paid a £78 “labour” fee for him to literally just open my washing machine door. Price to fix was more than buying a new washing machine. Website quotes “Your machine can be repaired for a small one-off labour charge” so I was expecting to pay this fee (plus cost of parts) for a repaired machine. Instead I’m now £78 out of pocket and still need to find the money to buy a new washing machine. How anyone can charge £78 labour fee when no labour was provided is ridiculous
Great friendly service arrived on time couldn't of asked for anything more oven now works like a dream. Will definitely recommend and use them again
Not even worth one star. Called them out last week after oven kept cutting out and error code popped up. Engineer came out very nice and polite. Put a thermometer in the oven and told me that he couldn’t find a problem as it was coming up to temperature, he assured me that the call out charge was guaranteed for six months and put on paper work customer to observe. 3 days later the oven trips my electrics and I have no oven. I tried to rearrange someone to come out as obviously there was a fault with the oven, I got told that this was a new fault and I was expected to pay out another callout charge. I obviously wasn’t happy, how can it be a new fault when no fault was found! All of this was emailed to them and even attached a copy of the engineers report, I ask them to clarify how could this be a new fault but I have had no response from them which is totally unprofessional. I have since had a new company come out and within 5 minutes of them actually pulling the oven out had found the problem and was fixed for the total price INCLUDING a call out for the same price I paid for their call out charge.
Made a call for a quote and 90mins later someone arrived to fix my dishwasher. All done within an hour for a great rate. Great service.
Good customer service, polite and professional. The fault could not be fixed but there was no additional charge, the company then sourced and installed a replacement at a competitive price within a couple of days.
My washing machine had stopped its fast spin and hence taking ages to complete its cycle and everything then coming out wet. Ben was great, covid secure, polite and professional. Couldn't find an issue but gave the machine attention/checkup and so far all good..would use glotech again. Please note prices are less VAT, so make sure you consider this when booking. Ali
The engineer turned up with his face mask under his chin when I opened the door. When I asked him to put it on he rolled his eyes at me. Once he was in he was stroppy and unhelpful. Looked at the machine and told me it would cost £400 to fix which then then billed me (not quoted me) for after they left! When I tried to speak to them about it they were rude and aggressive. I did not pay them the £400 but I did pay the £77 for a shocking service! AVOID THIS COMPANY.
The response by Email was very prompt. The repair was carried out the next day, and was dealt with very efficiently by Ben who vas polite and knew his job well. Thank you Glotech
Second appointment, customer service was useless. Still waiting for their so called engineer to call for ETA. Spoke to 5 different people and transferred to 5 places.
I called with a repair request, told them the problem with the Washing Machine and was told that i would receive a repair quote for the whole repair to save time wasted - Nope. The Repair man arrives with me expecting them to fix it (very nice man) looks at it for 15 Seconds (literally ) tells me i need new Barings this i already told them on the phone, he then charges me £74 "call out fee" and then tells me its another £300+ for repairs, the cost that i asked for in the first place. Very Dodgy service indeed. So basically i was just ripped off for £74. Please be careful if you use these people,
I had tried booking 2 other local businesses, neither of which turned up. Booking was easy on line, the engineer arrived on time and fixed the problem straight away. All good.
Phoned a Braintree number; on hold for 30 minutes before they answered; then told at the end of the call they do not serve this area??? Why have Braintree number and address then?
Warning to anyone thinking of using Glotech Repairs for fridge freezer repairs, they're not honourable. I called them out to repair the freezer part of my fridge freezer. When they left they had broken the fridge part and would not refund the labour charge. Have had to now buy a new fridge freezer and still pay for them to break the old one. Promised to come back and regas the freezer but then said they don't do that model and wouldn't refund the labour charge despite the fact they broke the fridge part whilst trying, and failing, to fix the freezer section.
Very happy with the professional service from Glotech. The problem was identified immediately, and my washing machine was repaired within 10 minutes. Cant live without my washing machine. An excellent engineer, knowledgeable, polite and efficient. I will not hesitate to recommend this service. Thank you for all.your help. Much appreciated
A most professional service from booking to final visit. The problem was identified immediately, the part ordered and the repair completed within 3 days. To save me from despair at having no washing machine to use, the engineer showed me a way to bypass the problem temporarily, for which I was so very grateful! An excellent engineer, knowledgeable, polite and efficient. I will not hesitate to recommend this service. Thank you.
Contacted late on Friday not expecting a response until the following week. By 8am Saturday morning they had come back to me and confirmed a time to come out. The engineer called when he was on his way and was professional and polite. Fixed the issue and showed me how to prevent it happening again. Very reliable and professional service. Thank you.
Absolutely Fantastic! Great service, Prompt repairs, would definitely recommend Glo Tech, Great Job, thank you!
Really impressed with this company. Their engineer, Ben (number 2) arrived on time. He was extremely polite and did a great job.
Location
Marks Tey and Layer, Colchester, CO6 1LT Get directions
Opening times
- Monday9:00 AM – 4:00 PM
- Tuesday9:00 AM – 4:00 PM
- Wednesday9:00 AM – 4:00 PM
- Thursday9:00 AM – 4:00 PM
- Friday9:00 AM – 4:00 PM
- SaturdayClosed
- SundayClosed
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