Labcold Ltd

Labcold offer a fantastic range, supported by a team that go above and beyond. I cannot recommend them highly enough!

The Team at Labcold has been fantastic from start to finish. They provide clear concise updates and are always willing to help where possible. I highly recommend them to all!

David the engineer could not have been more helpful when I had an issue with our fridge at work last week. It was crucial that I got this sorted out quickly as it was related to medicinal products and I was so blown away about how much effort David put into helping me resolve this. It was potentially a total nightmare day but it turned into an experience whereby I learnt something and felt more confident that I am using the fridge safely. Thank you!

Fantastic service, friendly helpful team, especially Natalie, who quickly sorted out a replacement fridge when ours broke, we are very grateful customers! Keep up the good work!

We use this company constantly as a business. They are very helpful, polite and always go out of their way to assist us and resolve issues promptly. I would highly recommend using them. I deal with Natalie Southgate a lot and she is excellent at communicating and sorting out any problems. Keep up the good work!.

I have purchased Labcold products on a fairly regular basis over a period of around 10 years and have always enjoyed excellent service from the company. This includes initial contact to make enquires regarding product specs and pricing, advice and service. I have always received very polite responses to any requests from all the Labcold teams and excellent after sales service visits to site on the rare occasions when this has been required. The products have been delivered exactly when I have been informed they would arrive and arrive well packaged and in good condition. I have mainly purchased on and under bench Pharmacy Fridges which have proven to be reliable, represent good value for money and are backed by Labcolds 5 year parts and labour warranty.

I work in a hospital environment and needed urgent help with regards to a fridge which was misbehaving. I contacted Labcold and spoke to lady called Natalie Southgate. Natalie couldn't have been more helpful. She talked me through step by step on how to rectify the problem, which resulted in me having a happy fridge once again! Thanks Natalie you're a star :)

Excellent customer service, so helpful, they go above and beyond. Providing an extra speedy service to us at Penarth Healthcare Partnership to ensure our pharmacy fridge is back up and running before the flu vacs arrive. Thank you Natalie for your help and foresight in expediting this.

I just wanted to write to you and personally thank you for the customer service you have offered to Newcastle Premier Health Ltd. You were able to quickly supply a replacement fridge after our seal failed and this has had a significant and positive impact and solved our problem. Thank you for taking the time to listen to our concerns. You were understanding, pragmatic and I am very grateful for this.

We normally always sell Lec medical equipment (Pharmacy and ward refrigerators, we can shift 40 + units a year, however over the last few month we have started purchasing Labcold equipment because the quality is far superior to the new Lec medical range speaking as an engineer with 37 years experience in this industry. I've had no issues with Labcold staff and they always contact us with delivery updates, the refrigerators are always well packed and paperwork in order. Lec Pharmacy and ward refrigerators have recently failed in every aspect to impress us or our customers after they have gone through some manufacturing changes, disappointingly no longer value for money.

Contrary to Previous reviews I actually found whole after sales experience very good, my fridge had a problem after 5 years of ownership, the engineer could not have been more helpful and had it running like new within an hour. Excellent service

I can only support the previous review, avoid this company at all costs. The service director thinks its ok for a fridge to fail at 5 months old and its for me to meet the costs of the lost goods inside, the point this fridge was meant to have an alarm to alert to a temperature movement and didn't seems to be lost!!!

No end of trouble with Lab Cold's products and they often refuse to fix problems. e.g. a replacement cable (that's obviously a manufacturing fault) which costs just a few pounds from any high-street electrically store costs 10 times as much from Lab Cold. Not happy. :(