Crackin' Glass
4.7(60)Canterbury • FENSA




About
Crackin' Glass carry out window fitting work from their base in Canterbury. Their business is registered with FENSA under scheme member number 34885.
Reviews
4.7
Crackin' Glass is consistently praised for providing friendly, expert advice and dependable service at fair prices. Customers regularly highlight Graeme and the team for their quick turnarounds and professional fittings, from supplying cut-to-size panes, furniture tops, and greenhouse glass to installing doors, double glazing, and pet flaps. While isolated older reviews report communication hiccups or scheduling delays, the overwhelming experience is of a helpful, accommodating local glazier who goes out of their way to solve tricky problems.
Friendly service and advice. Glass was ordered on my behalf and ready for me to collect in 5 days as advised. Will use again.
Friendly and great value for money
Great service! The staff were patient, helpful and quick to supply a replacement sash glass panel on the same day I needed it.
This is the 2nd job Graeme has done for us. He is very professional to deal with and does a Crackin job. Would highly recommend the Crackin Glass team
Great staff, quality work, and a very reasonable price.
Great service from Graeme and Penny. Prompt and professional and a fantastic price. Highly recommended.
A great service from Graeme and Crackin' Glass. We had an emergency issue as someone had smashed our door. I spent a while trying to find someone who could help. Graeme was fast, professional and knowledgeable. Highly recommend.
Had a garage door removed, pvc door and window fitted to give a customer entrance to our workshop. The service from start to finash was great and without any issue's, would highly recommended crackin glass to others.
Great professional company from estimate to fitting of blown window.Would definitely use again !.
We first used Crackin Glass in 2019, having just bought a house that required a total refurbishment, we arrived at in December and wanted to have new windows fitted within two weeks , Graeme could not have been more helpful new windows fitted within weeks at a very competitive price Today (11th Sept) we had a new door fitted in under five hours, again Graeme gave us great advice, great service and a great competitive price. I obtained four quotes from local companies and Crackin Glass was the most acceptable for price, selection and quality Thanks Graeme - Brilliant Job !
This is the second time I’ve used Crackin Glass, Graeme is a pleasure to deal with, always happy to help and managed to turn around quickly some tricky replacement glass for our box sash windows. Thank you Graeme & Team!
Brilliant shop. Always really helpful, kind, fast and very reasonable. Thank you again!
Very professional. Great staff that quickly ordered and fitted glass panel. 10/10 service and do highly recommend.
Moved house and had a sofa that was too long to get into the lounge via the door. Thought we would have to get a new sofa, but called Crackin' Glass and he was able to come over before the movers left to take out the window pane so the sofa could be lifted through the frame. Charged a fraction of what others were quoting and did a perfect job.
Really good service. Measured and fitted new glass in my conservatory. Polite and super efficient. Really happy, thank you!
Really lovely company to deal with . Highly recommended
Sorted out a new double glazing pane for us, great service and good value. Highly recommended.
Very helpful and reasonable priced glass merchant and glaziers.
Crackin Glass is such a helpful place. They really go above and beyond to provide a good service from order to delivery. Huge thanks to the man who delivered my glass today, he is a credit to the company :-)
Have always been 100% helpful and friendly. Im in the trade and have used them multiple times.
I had to replace the glass on a door to fit a dog flap and I was very pleased with the customer service, they are very knowledgeable and gave me the best advice compared any other company I went to. The price was also very good and the job was done quicker than I expected. I would highly recommend this company.
Excellent service, prompt, friendly and very professional.
Needed some replacement greenhouse panes and phoned Crackin' Glass on the off-chance. G was helpful, great comms, and supplied and fitted the panes promptly and my greenhouse is restored thank you! Now to clean the rest of it! 😄
This Glazing company are fantastic. Polite , courteous , and respectful to property. The installation was professional and faultless. Nothing was any trouble. I highly recommend Crackin Glass for any of your glazing needs. So refreshing to have a company who go above and beyond for the customer.
Deserves more than five stars. Local, helpful, prompt, polite, willing to go the extra mile ... there are so many good things to say about this company that I run out space to write in before I run short of praise. My new door (and its locking system) and the replacement windows are fairly priced and carefully made and well-fitted. The fitment date was chosen by me and when I wished to have an unconventional window for my bathroom, Graeme and his staff obliged with no fuss. Absolutely chuffed! I cannot thank them enough.
Very helpful good service would highly recommend this company
Excellent customer service, lovely staff. Go here for all your glass needs!! LBS Handyman Services.
Crackin good service. Very helpful advice on selection of glass and fitting. This is a great place if you are not a regular glazier and need help with a project.
My husband just picked up our order from cracking glass , I have to say I love it ,so pleased with it,was a large order to .Done to a high standard and finish and staff was helpful and friendly . Only had to wait a week .Had tops done for my Laura Ashley Garret furniture incase or scratching and must say it finishes it off nicely. Thankyou so much will be ordering more in the near future. Thi I thought I was put up for the first order … Just picked up two more Pieces of glass for the rest of our house and is now complete Service was excellent , Glass looks really nice from my dressing room table really pleased with it thank you both so much look forward to doing future work with you many thanks Tina Planson
Very helpful
It's just that they never answer the phone or return messages. So they don't even tell you when glass is in stock. Had issues with them for several months they just plead covid and less staff being in BUT that literally NEVER answer the phone or return messages so it must be an excuse. Even had to use other companies for customers' work because of this issue - unless you actually drive to the shop each time you need something including an update, you won't get anywhere with this company. RE YOUR REPLY YOUR FEMALE COLLEAGUE.HAS.PREVIOUSLY BEEN ADVISED NO ONE ANSWERS THE PHONE AND CITES COVID NOT TECHNICAL ISSUES
Excellent customer service. Needed new glass in a couple of picture frames with unusual sizes and they did this so easily, quickly and cheaply. Would recommend.
Great service. Had a cat flap fitted in my double glazed back door that leads our to garden. Looks flawless. Would 100% reccomend
Excellent service and good prices
Cheap than most, friendlier than most.
I only phoned about some Greenhouse glass on Monday and had John come and fix it today nice work pleased customer, THANK YOU
New front door fitted which looks great and we were very pleased with the quality of service we received.
Smashing job! Single pane cut same day cheap as chips
Graham and his team made replacing my Dad’s bathroom windows a dream - friendly, professional, honest, great value, and fantastic work. Warmly recommended :)
Really helpful staff and good value stock
Crackin Glass gave me excellent service in reglazing a secondary glazing unit. An excellent fast service, a very fair price and I have no hestitation in recommending their work.
Great service. I made an error in measurement and they made another sealed unit at a discounted price and within a few days. Will use them again.
Helpful and friendly staff
Great quality windows and informed service, thank you.
Bought some wonderful splash backs for our new kitchen. Great service, great quality will buy from again.
I am over the moon with my new front door! I'm a bit of a novice when it comes to these things, so it was great to be given such top advice. I now have a beautiful yellow composite front door and I couldn't be happier - looks like a new house!
Poor service, poor quality of work. Damaged work with no offer if any refund or help to fix their mistakes . Won't ever use this company again
Crackin' Glass fitted several new secondary-glazed & double-glazed windows to my property - all of an exceptionally high standard. Not only this, the customer service from start to finish was the perfect mix of professional, accommodating and friendly, making the whole process stress-free and very positive. The guys who came to fit the windows were cheerful and an actual joy to have in the house! They also offered me a good discount, making the whole job a very fair price. A year later I went back to ask them to cut a piece of glass for my fridge - they did this happily...and barely without charge!
Cheaper than other bugger centers for bits
Greatly overpriced fitting service for a kitchen splashback at £110 per hour. Especially as the fit wasn't brilliant.
my dad is a glazier there
A couple of months ago Crackin' Glass fitted a replacement front window unit. Unfortunately, we soon discovered that the unit was faulty (the white strips within the 2 pieces of double glazing were rattling at the slightest noise). Crackin' Glass agreed to replace the unit ('manufacturing fault') and install a new unit on 6/12 AM, between 10:30 and 12:30. By 13:30, Crackin' Glass hadn't arrived or called. I telephoned the office to be informed that nobody knew why the 'team' were late and that they'd have to reschedule. No apology and no explanation. Suffice to say, I have another appt date of 18/12 (again AM). This means that I have to take another day's annual leave. Funny that the appt. to do the paid work was on time but the replacement work didn't even seem to register!!
Location
Opening times
- Monday8:00 AM – 4:00 PM
- Tuesday8:00 AM – 4:00 PM
- Wednesday8:00 AM – 4:00 PM
- Thursday8:00 AM – 4:00 PM
- Friday8:00 AM – 4:00 PM
- SaturdayClosed
- SundayClosed
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