Brackenwood Windows Ltd
4.9(1558)Eastrop & Grove, BasingstokeGet directions
Brackenwood Windows Ltd
Call to bookReviews
4.9
Cliff the Installer was excellent, high standard of workmanship, very efficient and all the mess was swept up and cleared away . Really pleased with the door as well, highly recommend going with Brakenwood and the team .
Sean, Anthony, Dan, Mark and Jamie did a first class job and even coped with the numerous flights of stairs. The installers were very professional and left the property clean and tidy. Thanks..
I'm extremely pleased with the installation carried out by Darren and Neil. From start to finish, they were incredibly professional, friendly and respectful. They explained every step of the process clearly and regularly asked me to take a look and make sure I was happy with the work as it progressed.The workmanship is to a high standard and the attention to detail was excellent. They worked continuously throughout the day, without taking a break,and were commited to getting the job done properly. I was more than happy to keep them supplied with coffee, biscuits and water, they certainly earned it. They cleaned up thoroughly after themselves, leaving everything neat and tidy. Darren and Neil are a credit to Bracken wood. Would highly recommend professional service and high quality window fitting team Thank you for a fantastic job
Mark H and Jake H did a wonderful job of installing my new door and windows. They arrived within the time period stated, got on with the job in a professional and expedite manner and left the house clean and tidy. They took the time to make sure that I was happy with how the door and windows locks worked and let the office know that the door knocker was missing so arrangements could be made to get it attached. Many thanks. :)
Jamie was very good at his job .Went through everything before he left .All left clean and tidy.
We are really pleased that we chose Brackenwood to replace our windows and conservatory roof. Right from the planning and survey stage to completion of all works everything went according to the agreed plan. Really impressed with the installation teams : Jim Ant and Colin (house windows) Lee and Alex (conservatory) Overall a really nice company to deal with and we wouldn’t hesitate to contact them for future work Thank you
My family and I have used Brackenwood for many years and have never been disappointed. Today Jamie Penfold and his partner arrived exactly on time and completed the window installation and subsequent tidying-up quickly and efficiently.
Love my new windows and patio door. Mark and Martin were friendly and tidy workers who did a great job removing and fitting the windows etc and they worked quickly and efficiently from start to finish.
Several windows and patio doors needed in Thatcham RG19. It's important to me to try and use local, family owned companies wherever possible and Brackenwood fitted the bill - the very good reviews helped of course! Lovely people to deal with and no high pressure salesmanship. Jason and Jordan were a pleasure to have in the house and did a great job, very happy.
Excellent service from the Brackenwood team. Cliff fitted our new doors, he was brilliant, making sure the finished product was perfect.
My wife and I can only praise the service and professionalism of Brackenwood Windows who recently upgraded and transformed our old conservatory to a brand new one. Special mention to Steven and Aaron who did a superb installation within 5 days. Also we would like to thank Vince who assisted us on multiple occasions and Brackenwood's plasterer and electrician. Excellent service and we would highly recommend them to anyone.
The team of Sean, Anthony and Cliff were friendly and polite and did a great job - super pleased 😁
Leroy and Jamie have fitted 2 tilt and turn windows, and they have done an amazing job, it looks excellent. They were hard-working, professional, and Leroy has a wicked sense of humour!!!
Breakenwood was our choice after comparing different companies for our new triple glazed windows and composite door. The sales team were not pushy to force us into signing the contract, but gave us the quote with extensive explanation. We visited them at their showroom to see the actual products to decide. The fitting teams Martin and Mark were amazing and courteous. The job they did was marvellous and neat. We cannot thank enough Malvin, Rob in the sales Gary in installation booking and Martin & Mark the great installers. Thank you all and we highly recommend Breakenwood for the quality products and workmanship.
Jordan, Mark, Jason and Jake were amazing. They worked tirelessly and cleaned up beautifully at the end leaving me nothing to do. We had the biggest picture window they have ever done , it took 4 of them to lift it but it looks incredible. I cannot recommend Brackenwood highly enough. Professional, friendly and helpful throughout the whole process.
Nick and Ross provided an exceptional triple glazing installation experience, standing out for their punctuality, professionalism, and deep respect for our home. They kept us updated at every stage, offered expert advice when an issue arose, and left the rooms spotless. We highly recommend their services.
All the fitters were lovely, Sean, Anthony, Colin, Neil and Darren. So efficient and hard working. They also took such pride in their work. Thank you all for your hard work, you've done an amazing job!
We had 2 doors fitted by Vasilis who was excellent. From ordering at the showroom we were kept well informed on progress up to installation. Our installer Vasilis was great, friendly a good worker and he left our house neat and tidy. No mess anywhere. Thank you to all involved.
Excellent product. Installation was hassle free due to the experienced and friendly installer. All the Brackenwood team from sales to final installion and accounts have been friendly and supportive. I recomend the Brackenwood should you wish for new doors or windows
Pete the builder and Cliff the installer were both amazing. They worked diligently and professionally and the result was excellent. Everything was cleared up after they had finished and we are more than pleased with the result. We had some great chats while they worked and were more that happy to kep them supplied with coffee. Would definitely use Brackenwood again if in the future we require any more work done.
Lovely installers, super efficient and friendly. Great quality doors too. Thank you Leroy and Jamie 🙏🏻
Jason and Jordan were great and a pleasure to have in our home . They were clearly highly skilled and competent in fitting our Brackenwood windows , they were polite, cheerful and respectful ..When asked to go the extra mile to get the job done when an unforeseen problem with scaffolding presented itself they obliged happily and made it happen . Both Jason and Jordan are a great team and a credit to Brackenwood
Brackenwood have just completed my roofline installation and replacement windows . The whole experience from start to finish has been fantastic. Highly professional fitters made a great job. Particularly recommended is fitter Vasilis, who did a great job fitting the windows. Very polite, and excellent work. Communication from Brackenwood excellent
Excellent work. Windows and utility room door replaced and work done was of a very high standard. Mark H and Jake H were very professional.
Today we had very friendly brothers Sean and Anthony remove our existing windows/door and install the new order of 3 full height windows and 2 side windows at the rear of the kitchen. The work was undertaken very efficiently and in relatively short time plus keeping clean and tidy. The whole process from initial quote visit , second measuring visit to the final installation visit was very efficient/friendly and definitely no pressure sales tactics - therefor we are extremely happy with the result and have no hesitation in saying we will be using Brackenwood Windows in the future, and would highly recommend them.
Completely professional and fitted to a high standard. Our fitters, Jordan and Jason worked incredibly hard in the heat. No issues to date. Extremely happy.
We live in RG27 area and have had two new doors fitted by Mark H and Jake H. They were absolutely brilliant and professional in their install. Double checked everything with me to make sure it was all correct. When the install was finished Mark went through the operation of both doors. Unfortunately there seemed to be some damage (not from installation) on one of the doors which Mark pointed out and noted down on the paperwork as well. Advised to take it up with the office who would likely get someone out to have a look at it. (Still yet to do as the doors have only just been fitted today)
Great experience with Brackenwood when getting my windows and doors replaced. The installers Ant and Jim were so friendly, professional and darn speedy too! They arrived early-on at 8.30am and were finished installing 5 windows and 2 doors by 3pm the same day. I was so impressed. The standard of completion is higher than I ever expected. Really great job guys so thank you so much for making my home even more special.
Returning Customer! We recently had our outdated lean to conservatory replaced with a gable conservatory and we're delighted with the outcome. Both Steve and Aaron were very punctual, clean and polite throughout the build process and were respectful throughout. The workmanship is that to a high standard and we look forward to using the room all year round. Thanks Team
Jason and Jordan were quick and efficient, very friendly and accommodating, and did really great job!
Just had 5 windows, French doors and front door fitted by Sean, Anth and Kayne. Excellent service from start to finish. Very polite and helpful . Everything left clean and tidy. Would highly recommend
Excellent workmanship tidy efficient and fast. Colin Ant and Jim do the best job as promised by the Sales and Surveyor. Even the scaffolding went up and came down as arranged!
Professional installation of windows from Brackenwood this week. Delivered and installed on time. Great craftsmanship and friendly service from Mark H and Jake H. Highly recommended and secon time we have used them.
Jim and Ant were very professional and tidy in their work. Friendly, approachable and no bother to have them in the house all day. The windows look fabulous and they left everything clean and tidy. This is the second time we have used Brackenwood and would not hesitate to recommend them.
Great service and positive attitude from Darren and Neil to get job done to a high standard. Very thorough and professional throughout.
We had our windows fitted on Monday 13th July. The guys did an exceptional job in replacing the windows. Darren and Neil are a great team. We are really happy with the service and we would recommend your company. A couple of photos before and after. Many Thanks Doreen And Jeff
Just had two doors installed by Nick and Ross. Amazing quality, spotless finish, super friendly guys, too time to show all the details and left my place as clean as it was before they arrived. The whole process of this job, from the consultancy until the finish was smooth and straight forward. Totally recommend Brackenwood- excellent standards!
Vas installed our back composite door and replaced some window panes. He was very professional, explaining everything he was doing and leaving everything extremely clean and tidy. He did a fab job and we’re so pleased. He also checked our other brackenwood doors and advised us on how best to look after them. We’re really happy with his craftsmanship.
Great installation from Brackenwood to replace an external door. Mark and Martin did a first class job. Clean and tidy.
Chris and Martin from Brackenwood Windows were absolutely outstanding from start to finish. Their professionalism, attention to detail, and craftsmanship were second to none. They arrived on time, worked efficiently, and treated our home with the utmost care, leaving everything spotless when the job was complete. The quality of the installation has exceeded our expectations, and it's clear they take great pride in their work. They were friendly, courteous, and happy to answer any questions throughout the process, making the whole experience stress-free. It's rare to find tradespeople who combine such skill with excellent customer service, but Chris and Martin certainly do. We couldn't be happier with the finished result and would highly recommend Brackenwood Windows to anyone looking for high-quality workmanship and a reliable, professional team. Thank you both for a job exceptionally well done! Just had my new Windows and door done by Chris and Martin, what a pleasure, they were super clean, friendly tidied up did an excellent job would , definitely recommend Brackenwood windows. 100%, you will not go wrong with this company and Chris and Martin are very proffessional, knowledgeable and the best. Again Highly Recommended. Adam So19
We live in reading RG4.Once again excellent fitting team from Brackenwood very professional and polite and cleared up after windows and doors had been installed very knowledgeable of the product's being fitted .Thanks to Jordan & Jason for this installation
I can highly recommend Mark H and Jake H who installed my home with A++ Rated Triple Glazed Windows and two new Doors, and Dan, who did the Roofline work of new Fascias, Soffits and Guttering, they were all so courteous and did a 1st Class job and kept me informed, I can clearly see the top quality workmanship they have produced and I'm so glad I chose Brackenwood for my home improvements, they cannot be faulted.
Very professional installation of a new front door and side windows by Brackenwood. Ant and Jim were very courteous and friendly and worked hard to get the job done quickly and everything was finished very neatly. Very happy with the result.
We live in Crowthorne RG45 and after comparing a couple of local quotes chose Brackenwood for the windows and doors for the whole house, and the difference is incredible. Chris and Martin were outstanding throughout the installation — extremely professional, meticulous with their work, and impressively tidy. The attention to detail in the finishing, both inside and out, is genuinely superb.The transformation to our home is remarkable. It looks modern and refreshed, and we’ve already noticed how much brighter, quieter, warmer, and more secure it feels. Brackenwood delivered exactly what they promised and more. A first‑class service from start to finish.
Darren & Neil are absolute stars! They worked so incredibly hard and did an amazing job. They are an absolute credit to the company. They never stopped and it was incredibly hot! Thank you to both of them.
Mark H & Jake H fitted new windows along with new front door. they were very efficient and friendly along with Paul and the sales team.
Vasilis made a great job of installing our new door. He was polite, efficient and very tidy. A credit to your company. Thank you
Jason & Jordan were very pleasant, polite and hard working with attention to detail in very hot conditions.
Mum had her windows done in horton heath eastleigh on her house fitters were ant Jim and Colin fitters were clean tidy arrived on time and were very professional all from Brackenwood no sub contractors all products were perfect no problems with fittings was completed within a day with no inconvenience and made amazing job would highly recommend Brackenwood
The whole process was truly amazing from start to finish. Mark and Martin were professional and reliable throughout. They arrived on time, kept the work area clean and tidy, and left everything spotless when they finished. The quality of their workmanship was excellent, and we’re very pleased with the finished result.
Excellent service from start to finish. From the initial sales team, to the guys who came out and measured up, Chris and Martin, the installers, and those on the customer service phones everyone was knowledgable, friendly and very helpful. The windows look great, high quality, and delivered and fitted on time. Would recommend Brackenwood windows. Thanks
Nick and Ross replaced all the windows in my house. They were punctual, professional and polite. All work was completed to a very high standard and all working areas were cleaned and tidied before they left. I have no hesitation in recommending - 10/10.
Cliff fitted our new front door on the 3rd of July. He was polite and friendly, professional, clean and tidy and has done fantastic job. We are really pleased with the result and would gladly have Cliff back for any future works, all round nice guy who takes pride in his work.
We chose Brackenwood to replace our conservatory roof. We were particularly impressed with the installers, Steven and Aaron, who completed the bulk of the work in record-breaking temperatures. They worked really hard and remained polite, cheerful and considerate all the time they were here, leaving our conservatory looking like new after their expert cleaning. We are pleased with our new roof - just waiting for the plaster to dry so that the electrician can finish his work. This was a great team effort. Thank you all!
Front door replacement completed yesterday, the end product was all we wanted, Martin completed the job excellently and was very tidy. Service from Brackenwood throughout has been excellent, thank you.
Leroy and Jamie who did our fitting, were the most pleasant polite fitters we have come across in a long time. They did an excellent job and the window and patio doors look great. A good job all round.
I have just had 6 windows installed over the past 2 days. great windows, first time in 12 years i have woken up with no condesation, which happened in the old double glazing..The 2 fitters Heath and Barclay were brillant, on time, polite left every where clean and tidy. I have asked for them to install the next 7 windows. A real 5 star job.
Jim, Ant and Colin have done an excellent job, and the new windows and doors look great
Would like to start my review with a massive thank you to Leroy and Jamie who did an amazing job installing our new windows and doors over a 4 day period. Both Leroy and Jamie took every care during the install and left the house clean and tidy after every day's work. The heat didn't stop them completing a 10/10 job. The windows and doors themselves are exactly what and how we wanted them and love how much it's updated the house. The bifold doors really open up the house into the playroom and garden.
I would highly recommend Brackenwood Windows- I needed a replacement Sash Window in my Victorian property which is in a Conservation Area and from the fair quote to installation they were great. Quote stage was honest and detailed approach with no hard sell which was refreshing. A family run company who employs all their own surveyors and fitters definitely gives additional peace of mind and inspires confidence in the quality of their work. Advice on like for like style and window furniture was great. Jamie, who installed the window was fantastic, very professional with great attention to detail. Site left clean and tidy. I’m delighted with the window and will certainly use them again when I need anything else replacing. Thank you.
Chris and Martin did an excellent job of replacing two of our windows. Work is very neat and of highest standard. Windows are lovely. Excellent experience with Brackenwood from start to finish.
Used Brackenwood to supply and fit French Doors. I sought 3 quotes from different suppliers before committing to Brackenwood and I’m glad I did. Their high customer ratings are a true reflection of my experience with clear communication throughout the whole process, great workmanship during the fitting and helpful advice from the administrator teams. Thoroughly recommend.
Nick and his colleague did a sterling job and went the extra mile to provide an excellent fitting service.
Chris and Martin were excellent. Their attention to detail to get the best possible result was very good. I would highly recommend them both.
We couldn’t have asked for a better service from start to finish. All involved - office admin team, surveyors, fitters - were all polite, punctual and efficient. We were so impressed we’ve invited them back to replace some additional windows.
A big thank you to the Brackenwood team, Mark, Jake, Jason, Jordan. Very professional and respectful guys who installed all our new windows and doors. I cant speak highly enough of this team and the company. The product is high quality and installed to a high standard. highly recommend Brackenwood.
Second door installation with the team at Brackenwood. 30+ degree heat today and still Top service and top results from Cliff. Highly recommend
Ordered new triple glazed windows and doors for the whole house, the installers mark and Jake turned up on Monday morning and started on the upstairs didnt take them long before they had the first window out cleaning up as they worked all upstairs all done on day 1 day 2 all down stairs done doors as well great job except they had ordered the wrong glass for the front door(not fitters fault).eventually (4 weeks) the correct glass was fitted by cliff and Barry who were also very professional very please with job all good. Would highly recommend.
Replacement Victorian style sash windows, and back door. Fantastic service from placing order to day of fitting. Both Mark H and Jake H were brilliant fitters, and did a wonderful job, as if they cared. Highly recommend.
Superb! Straightforward quotation...none of the dated pressure sales nonsense of 'discount if you sign today', 'I'll just ask my supervisor for a special deal' etc Clear, efficient communication all through both with office and installers. Darren and Neil were amazing...very friendly, professional and incredibly hard working, going to great efforts to overcome any issues. Sarah and Catherine in the office also acted very efficiently when needed.
Many thanks to all at Brackenwood. Very pleased with our new windows, Colin the fitter was friendly cleared all mess etc and took it all away. 👍
Excellent service. Vasilis installed the new front door with a minimum of fuss and disruption. He was polite and courteous and very efficient. An excellent ambassador for Brackenwood. Well done.
So pleased with the service from beginning to end. No problems. Quick. Efficient. Our installer, Vasilis was professional, friendly and conscientious. He arrived on time and when he left he tidied up so well you wouldn’t know he’d even been working at our house. He obviously took pride in his work and we are very happy with the result. Thankyou.
Amazing service from Jake H and Mark H. Both were outstanding, the service and quality was the best
Fantastic service and product from survey to installation. Chris, and Martin did an excellent job in installing all the patio door. They were helpful, polite and friendly. Tidy up the place nicely. Pleased with their work. Thank you.
We live in GU33 area and recently had all windows replaced in our four bedroomed house. Our installers were excellent, Sean and Anthony for 2 days and Leroy and Jamie for one day. We were very pleased with the job they all did. They were polite, friendly and pleasant. They did a great job clearing up—the house was spotless when they left. We have no hesitation on recommending them.
A proper roof for my conservatory - an absolutely excellent job by Brackenwood. Quick, efficient, thorough, and all the people involved, from Scarlett on the phone to builders, plasterers, and electricians, were delightful. Couldn't have gone any better.
It has been a week since Chris and Mat finished thier work here and i am very happy with the finish and appearenc eof my windows. I can already notice a sound difference with the triple glazing and replacing the single pain wi dows in the kitchen has made a noticable change. 5 stars, reccomended. *edit was chris and mat, not sure where i got ben from
Had a door replacement with Brackenwood. Really pleased with the product and the company's service exceeded expectations. Door installed by Jamie Penfold who was both courteous and extremely efficient in his workmanship. Both company and representatives are highly recommended
we had vasilis come and fit 3 windows on a second floor apartment. He had great customer service, he reassured us when we asked questions during the demolition stage as it looked scary but everything was patched up and as if nothing had happened. He was also more than happy to have a talk and laugh. Would rehire again, windows look great
Steve and Aaron have just left are installing a new conservatory. Nice lads and easy to talk with and discuss any questions which arose. Professional and hard working.
We had several quotes for our house in GU10, including from national suppliers, but Brackenwood stood out for a straightforward, friendly approach, great quality and keen pricing. When it came to installation the team were great - very professional, friendly and easy to deal with and I would fully recommend them. Thanks to Jason for the roofline installation and Dan and Mark for the windows and doors.
Fantastic service and product from survey to installation. Jim, Ant and Colin did an excellent job in installing all the windows and doors within a day. They work hard, helpful, polite and friendly.
We had a new front door fitted by Brackenwood, and we honestly couldn’t be happier with it! It’s completely updated the look of our house, both from the view outside, and our hallway. It’s lighter, brighter and safer! The whole process was easy and we are so pleased with the finish! Vasilis, the fitter, was fantastic! He was very considerate about noise (I had my 3 yo and 4 month old at home), cleaned up after himself and was just generally very polite and friendly. Great job done, would highly recommend! Many thanks!
Darren and Neil from Brackenwood have done an outstanding job installing our French doors. From start to finish, their workmanship, professionalism, and attention to detail were exceptional. They arrived on time, worked efficiently, kept everything tidy, and clearly take great pride in their work. The quality of the installation is superb, and the finished doors have completely transformed the space. What impressed us most was their friendly approach, willingness to answer questions, and commitment to getting every detail just right. It’s rare to find tradespeople who combine such skill with excellent customer service. We are absolutely delighted with the result and would not hesitate to recommend Darren, Neil, and the Brackenwood team to anyone looking for high-quality workmanship and a first-class service. Thank you both for a fantastic job. ★★★★★ From AmyF in Winchester
Vasilis did an excellent job of fitting both my front and back doors. I would highly recommend this company
I live in Bicester OX26 and decided to renew all doors and windows as the current windows were over 20 years old and starting to fail. Nick and Ross did a great job working very efficiently and keeping me informed of progress at all times. 11 windows, 2 doors and a byfold door were completed in 3 days and I'm very pleased with the results.
Just had my door installed by Vasilis. So impressed by the product and his work. He was very polite and friendly. Made absolutely no mess and the door and frame where installed beautifully. Highly recommended
Jason and Jordan were great, quick, knowledgeable, cleaned everything and did a fantastic job
We had the conservatory roof replaced (from glass to regular roof). The product is of excellent quality, the installation was smooth and timely.
We have just had our windows and doors replaced. Sean and Anthony did a great job! They were polite, professional and everything was done efficiently without any mess would recommend
We recently moved into our new home in Portchester and knew from the outset that the 20+ years old glazing would need replacing. We had a couple of quotes from other companies both corporate and private. As Brackenwood were offering upgrade to triple glazing we were pleasantly surprised at the quote. We have had 3 bedroom windows, 1 bathroom window, 1 bay window, new porch windows and french doors. We had 2 of the windows made smaller which involved completing some brickwork and plastering. We also had an issue with 2 lintels which required replacing. The fitters, Chris and Martin were excellent, especially when sorting another unexpected issue we had with cill depth, we were having external insulation installed after windows and required deeper cills than originally planed for. Chris and Martin have done an excellent job and remained professional considering the complexity of issues that were being thrown at them. The windows look great and the house now feels more secure. Would also like to mention the ladies in the office for their excellent service, quick responses and communication. Would definitely recommend Brackenwood. Thank you.
BH22 Ferndown. Installation of front door and french doors. Great company to deal with. Very helpful. The installers Leroy and Jamie were hardworking and friendly. Very pleased with the work. Will be booking in for the windows to be installed later this year. Would recommend.
Had our front door replaced with a new one. Brackenwood were easy to deal with from the beginning when designing the door and sending out a surveyor, up to the completion of the installation. Installation was done by Vasilis, who did an excellent job removing and replacing the old door with the new one. He was very polite and efficient when carrying out the job - a proper gentleman too.
Having had our old wooden framed double glazing replaced by Brackenwood a few years ago we went back to them to get a quote to replace a conservatory with a lightweight solid roof and new triple glazing. Part of the pleasure of dealing with Brackenwood, apart from the quality of the end result, is the quality of their fitting teams. Darren, Neil and Ricky were no exception. From their obvious pride in what they do, to their attention and sensitivity to the fact that the process involves a fair amount of brick dust and disruption, they were diligent in attempting to minimise both but at the same time progress the job as quickly as possible, without once sacrificing the quality of their work. On top of their craftsmanship they were genuinely nice guys to have around, with good humour and pleasant banter. Thoroughly recommend the company, their product and especially their people. We love the end result which has changed a freezing kitchen with a glass cage tacked onto the back into what feels like a completely new extension. Should have done it years ago!
Excellent service start to finish. Fair price for what seems a good product (front door). Sales, admin, surveying and fitting all without fault. Special mention for Vasi Lis our fitter - went the extra mile to make the fitting process as painless as possible.
I used Brackenwood to replace a window that we accidentally damaged. This was the third time I have engaged the company and have alway been pleased with the quality of the product and responsive service. Installed by really friendly and helpful fitters at a competitive price.
We had Jamie round this morning to replace our front door. He did a great job of it and he explained everything we needed to know before during and after he did the work. He left the area clean and tidy.
Very pleased with my new triple glazed windows. The price was good and we were lucky with the programme. Installers Chris B and Martin A were efficient and professional. However, we would have preferred to be informed in advance by the office of a hiccup with supply.
An excellent job carried out by Jim, Ant & Colin from Brackenwood. The three men worked very hard to install two bay windows, a bedroom window and a front door all in one day. Again an excellent professional job well done.
We were so happy with the two windows Brackenwood replaced for us last year that we had them back to replace another five windows! Their triple-glazed windows are excellent and Jamie Penfold and Mark Pugh did a brilliant and professional installation at our home in Woking GU21. Thank you.
We live in Gosport PO13 and I decided to have new front windows fitted and Brackenwood were so competitive on price and with the bonus of triple glazing it was a no brainer to go with them and I was thrilled with the quality of the windows and glad I was also impressed with the fitters very polite and respectful of my property they put dust sheets down in all areas cleaned up after they finished tbh couldn’t ask for anything else from the company
Heath and Barclay were our expert fitters who just got on with the job from when they first arrived having checked everything was correctly supplied and fitted. The doors replaced oak doors that were rotten and would have been very expensive to replace with new wooden doors. The Brackenwood doors look no different from those they replaced and we are waiting for the first visitor who notices that they have been replaced🙂
Been using Brackenwood for over twenty years - must be good as we keep coming back. This time Leroy and Jamie fitted a large arched triple glassed window. Good job, tidied up after themselves and left with a happy customer.
Big thank you to Mark H and Jake H for a brilliant door instalation. Both guys did a sterling job, and left the area clean and tidy. So thank you both again Regards Bill at 27
Very fast and efficient installation. Installers were polite and friendly and cleaned up well!
Ours was not a straight forward project, but Brackenwood came up with a solution. There were delays on getting some materials but we were pleased with the final result. The Installers, Nick and Ross were very pleasant and friendly
We had Jim and Ant fit our windows they did a great job we would only ever use brackenwood due to level of care from fitter and good customer experience with the team. Nick and Ross changed our window into French doors it was a tricky job but it looks amazing they were all polite and took great care to clear up after themselves would highly recommend
We are in Southampton. SO40. We are very happy with the experience we have had with Brackenwood. The installers, Jason and Jordan were both pleasant, professional, helpful and efficient. We have lovely triple glazed windows now.
Hottest day of the year but Chris B and Martin A worked extremely well and did a 1st class job.
Highly recommend Brackenwood for their customer service kept informed every step of the way thought out the process . Jim did a fantastic job in fitting our new front door. Very pleased with the outcome. This is the 2nd time of using Brackenwood and would always use them in the future
Our door installer Vasilis did a great job! He was polite, professional and everything was done efficiently and without any mess left. Thank you!
Writing from Basingstoke RG22. I work in a local well known DIY store and appreciate how much it means to get a pat on the back. Colin installed our front door and couldn't have been be any more friendly, efficient, thorough, and absolutely professional. Brackenwood's service was top rate and Colin was the icing on the cake. Well done. In these days of rip off merchants and cowboys you can be confident in good old fashion standards from Brackenwood.
Recently had a UPVC door supply and fitter be Brackenwood. Seamless experience, great communication and value for money. Fitters Mark and Martin were professional. Will be using Brackenwood again and recommending family and friends.
Amazing service by Sean,Anthony and Ricky very friendly and efficient. Windows look amazing
Lee and Alex were excellent. Did a fantastic job on converting our conservatory, were very prompt, quick and completed the job to a very high standard
Both Jason and Jordon carried out the installation of my windows and doors to the highest standards Their work ethics were outstanding, they were professional throughout and went over and above to ensure we were happy with their work. Outstanding guys and thank you.
We chose Brackenwood to replace our conservatory and add a solid roof after visiting our friends who had just had a solid roof completed by the company. From planning design with Melvin to installation we found every one of the team to be professional and helpful. The installation team of James, Wayne and Lucas were fantastic being fast and efficient and always providing updates throughout the installation. The plasterer and electrician also arrived swiftly to complete the finishing touches. Very happy with the product and the service.
I live in Sandhurst GU47. Having used Brackenwood at a previous property which was to a great standard, I chose to use them on my new property which was in serious need of an upgrade. I wasn’t disappointed. Ant and Jim were brilliant and again work was completed to a very high standard. The house is now warm, quieter and secure. House was left clean and tidy and all rubbish taken away. Would highly recommend.
Excellent experience with Brackenwood Windows for our installation in RG8. A huge thank you to Mark H, Vas, Jake H, and Mark, who were professional, friendly, and did a stellar job. I want to give a shout out to Scarlett in the office who was super helpful dealing with all my questions :) Highly recommend them for anyone looking for quality service
Just had Sean and Anthony here for a week replacing all the windows in the house. Not only was the work carried out smoothly and efficiently, but Anthony and Sean were polite and thoughtful and it was a pleasure to have them here! They did everything with no fuss or mess. The whole experience from start to finish has been very straightforward. I cannot recommend the team and Brackenwood highly enough.
An excellent job by Cliff, very tidy finish, cleaned up nicely, very respectful.
Really pleased with our lovely new front door. Process was all good and very efficient from start to finish. Our installer, Colin, was great taking time and care over the installation. Everything left super neat and tidy. My only negative comment would be the tone of the communications which was overly officious and made it feel like the installer would hold you at gunpoint until you paid! Maybe calm it down a bit guys?! The reality was good service and a super friendly sales team, surveyor and fitter… and a quality product. Thank you
Thank you Leroy and Jamie for an excellent installation in GU10 with a very high standard of workmanship from both of you.
We have just had the glass roof on our conservatory replaced by a solid roof. Our team, Darren, Neil and Ricky, took just 5 days to complete the work. The result is fantastic and we couldn’t be more pleased. They worked really hard and have completed the job to the highest standard of workmanship. They were a joy to have here. Thanks guys.
We have just had all our windows replaced which was no trivial task in a 1930s house. Nick and Ross were amazing in working round some tricky issues especially in replacing our large bay windows which had not been updated for more than 30 years. Cliff and Vas helped for one day each and also did an excellent job. Based on our experience we would strongly recommend Brackenwood for window replacement.
Martin A and Chris B installed our windows and doors today and did a truly excellent job . They were professional, hard working and friendly. They went above and beyond, working hard all day to get the job completed. They noticed a particular problem with the building while doing the windows and I was grateful to them for bringing it to my attention. They also cleared up and left the place as they found it.
Jason & Jordan have been great. They worked non- stop and they left the house really tidy and clean - often contractors aren’t so good at that. The were always polite and professional and have done a great job. The windows look fab- should have had them done years ago.
Very impressed from beginning to end. I first used Brackenwood to replace all windows and doors in a previous home about 23 years ago. They were good value then, and the service was great. 23 years later nothing has changed. Still reasonable value for good quality triple glazed windows perfect for our current home. Special mention to the fitters Jordan and Jason who worked tirelessly over four days to replace many large windows, despite having to travel a fair way to our place in the Devizes area. Friendly, efficient and happy to answer my silly questions. Thoroughly recommended.
Superb job on replacing 4 windows with triple glazing. Mark and Jake were very efficient and very tidy. They worked very well as a team together. Very pleasant and answered all our questions. Whole process from quote to installation was faultless. Would highly recommend
This is the 3rd time we've used Brackenwood and again they've delivered a great service. Cliff did the actual fitting. He was punctual, friendly and professional. We had old brown French Doors which the glass had blown. We wanted a replacement which was white inside. We are very pleased with the final result. We would thoroughly recommend Brackenwood.
Jim and Ant did a great thorough job. Neat and tidy and the windows look amazing. Gerard Galvin
The job was completed quickly and to a high standard. Luke Medcraft was excellent throughout — very responsive, always available, and professional when discussing and arranging the contract details. The installation by Jamie Penfold was completed quickly and to a high standard, with everything left spotless afterward. A very professional team overall, and I’d happily recommend their service.
We would like to commend all the fitters who worked on our windows on Thursday 30th April and Friday 1st May 2026. Pete (who fitted the lintels) Cliff , Jake and Mark who came on the Friday.(There were a further 2 people who helped on the Friday in order to finish up but we didn't get there name as we were not at the house all day) Everyone who came to the house, was punctual, professional, friendly and very helpful and were a credit to the company.
Just a quick thank you to the Guys at Brackenwood windows. Vincent in sales, Mark the surveyor, the roof guy(sorry I have forgotten your name). Beautiful work on our new roof facias. Lastly the two guys that fitted our new triple glazed windows and patio door,Chis B and Martin A, you was extremely diligent and professional, “chef's kiss" to the quality of your work. we are over the moon with the results and would totally recommend Brackenwood for any of the aforementioned work if you need it done. D.Rossi.
Fantastic service all the way through from sales to installation. Sales are not pushy and guide you to the product that suits your house best. Installation was excellent. Sean and Anthony were really polite and friendly. They are a great team and got the job done in a couple of hours, if that. Very pleased we got these two chaps. Can't recommend them highly enough. A credit to Brackenwood. New door looks great, made all the more positive thanks to the service we received.
10/10, from start to finnish! Took my parents to the showroom and we were looked after and provided great information, no pressure selling! Home visits to measure up were quickly done and again polite and professional. The fitters Cliff anf Colin have done an amazing job, polite and respectful, everything left clean and tidy. We would highly recommend!
First class job, would highly recommend the service. Martin and Mike worked very hard and finished the job on time.
Mark & Jake installed our windows and rear door on 6th May. They were both very pleasant, worked extremely well as a team, showed their professionalism in the quality of work undertaken. Thank you very much.
Awesome job from start to finish. The salesperson was incredibly helpful, never pushy, and the pricing was great too. Then along came Jason and Jordan to install the windows — absolutely amazing service. They left the place spotless, cleaned all the windows, and everything is looking sparkly and brand new. The new window ledges look fantastic as well. Couldn’t be happier with the whole experience — highly recommend!
Andy M came to do some repair on my newly installed window, so friendly, quick and efficient and actually, off his own bat, helped me sort out another little problem.
Well done & Thank You Darren and Neil - just completed replacement installation of several windows, patio french doors and kitchen door. On time, neat, tidy, great sense of humour but sadly forgot to eat their doughnuts! - sorry guys they were nice! Would certainly recommend to anyone reading this review - thanks again!
Excellent experience using Brackenwood so far. Received a fair quote from them without the pushy sales tactics. They were able to install windows sooner than was expected and the guys that came to fit them, Jason and Jordan, did a fantastic job. Arrived promptly and were super clean and tidy and were trusted in the house alone. They even gave the dog a big fuss!
I am located in TW12 and from start to finish, I couldn't have expected anything else. Fantastic communication throughout and the day of installation, Leroy, Jamie and Cliff did an exemplary job, fitted the windows as if it was their own house, the attention to detail was noted throughout and no corners were cut. I was there throughout the install and I was very impressed, they are a credit to Brackenwood. I had triple glazed windows fitted throughout and they look great. Great company, great installers, great product. Nothing more to say.
Chris B and Martin A where very friendly and profesional. They arrived early wich was not a problem and did an excellent job of fitting our new front door.
Jason and Jordan both very polite and efficient in the work carried out. Kept us fully informed of what was going on. Completed the installation as Brackenwood advised.
Alex and Lee were informative, clean, quick and so much more! What a great service !
Brackenwood windows great product. Our fitters Mark H and Jake H were professional, competent, friendly and had an eye for detail to make the finished result look amazing.
We live in the pewsey area SN9 Very clean put sheets down and very tidy Lucas Kayne and James got down to work right away old windows out in with the new windows very friendly crew there work was excellent 5 stars from us and a big thank you
Great job,very friendly(enjoyed a cup of tea). Clean finish, highly recommend Chris A and Martin A. So had new utility room and then Cliff did a great job with the front door. Thank
I have been so impressed from start to finish - Andy was so helpful in designing my door, and Heath and Barclay were so professional with the install. The after install service has been brilliant!!
Colin arrived on time and got the job done. The workmanship looks to be good. He took the time to show me the specifics of the fit and how the new mechanism worked before I signed for the work. Colin left the work area clean and tidy.
Great experience with Brackenwood, fitted new windows and a door really well. All look sturdy. Fitters were pleasant and tidy. Follow up from Andy M to resolve a few minor things and helped massively.
We recently had new Brackenwood windows and stable door fitted by Jason and Jordan. They were both lovely guys and were polite and professional from start to finish. They cleared up after themselves and took all the rubbish away with them. We would happily recommend them to everyone.
April 30 2026 This is the second window and door installation we have had in approximately 3 years and would not hesitate to use Brackenwood every time. Mark and Martin, the fitters, did a great job and have completely transformed the back of our house. They were skilled, efficient and polite and made the whole job very easy. The process was faultless from our initial contact through to the finish and everyone involved was polite and professional throughout. Well done to the whole team from a very satisfied customer.
Mark & Martin did an excellent job on the 2 day installation. Polite, friendly, tidy & efficient I would not hesitate to use them or Brakenwood Windows again.
I received a first class service from Brackenwood windows and wouldn't hesitate to recommend them. I had bifold doors replaced with sliding patio doors, as they are a more practical solution for my home. The whole process was very smooth from start to finish. I had a lot of concerns about what would happen on the day of installation, but all my questions were answered in a sympathetic manner. On the day of installation, Sean and Anthony arrived promptly, everything went smoothly, and the house was left very clean and tidy. My windows have never been so clean! I am very happy with the finished product.
Darren and Neil installed our new front door. They were absolutely fantastic. They were friendly, chatty, professional and an absolute pleasure to work with.
Brackenwood were the best quote we received from many door companies and the service was great. Barkley and Heath installed our door and it was a tough job because of our old house meaning they had to stay a lot longer than planned, they were great.
Cliff came to install our new front door and the work was first class. You can see he takes pride in his work and was both friendly and professional. He cleaned up after and his workmanship was impeccable.
The service from start to finish was amazing. We are so pleased with our new windows and doors, they look so much better and have made a huge difference to the house. Everyone we spoke to on the phone and face to face were so knowledgeable, friendly and polite. Couldn’t recommend Brackenwood enough! Thank you
We had James, Lucas and Kayne doing our conservatory and they did an excellent job, hard working, friendly and professional, really impressed.
Great install by Matt. He arrived on time and has done a beautiful job of installing our new front door including having to rectify a problem created by the installers of our previous door. On completion everything was tidied up and cleared away leaving the hall immaculate. Very pleased with an excellent job.
We recently had all of our windows and doors replaced by Brackenwood Windows, and I especially wanted to leave a review for the installation team of Vasilis and Vasile, along with Peter who completed the building work. From the moment they arrived, they were professional, polite, friendly, and a real credit to the company. Having major work carried out at your home can sometimes feel disruptive, but they made the whole experience smooth and stress-free. It has genuinely been a pleasure having them here over the last week. Their workmanship and attention to detail were excellent, and they clearly took pride in doing the job properly. They were also very respectful of our home and belongings, making sure everything was kept tidy and cleaned up thoroughly at the end of each day. The finished result looks fantastic, and a lot of that comes down to the hard work and attitude of the team on site. Vasilis, Vasile and Peter were outstanding throughout, and I wouldn’t hesitate to recommend Brackenwood Windows based on our experience with them.
Both Jason and Jordan were polite and efficient. They came in, got straight on with the job and even better they cleaned up their mess before they left. Great work gents. Very pleased with my new windows and door. 😀
We were so delighted with the windows supplied and fitted by Brackenwood we decided to have new doors as well. I cannot speak highly enough of the quality of the doors supplied by Brackenwood and the work carried out by Mark H & Jake H. They were totally professional throughout, polite, clean, well planned, hard working and organised. Should I require any more work to be done I would certainly request they were the lads to carry it out. Absolutely delighted, thank you.
Mark a Jake were excellent. Advised me of their plan and what they were going to do from the get go. They also did a brilliant job on what I think was a tricky sets of windows. They were a pleasure to have in my house.
Darren and Neil were brilliant, thank you so much. They installed our windows and patio doors on schedule, we're very kind, considerate and tidy. Lovely with our very enthusiastic puppy.. would highly recommend.
Fitting modern windows to an extended victorian cottage demands understanding, patience and workmanship of the highest order. Brackenwood costing, design and fitting excelled all expectations. Truly delighted with our 18 new windows and back door....the detail and finish is superb. Special thanks to our installers, Martin and Mark....polite, tidy and totally committed to true excellence.
Arrived and finished on time. Chris B and Martin A did an excellent job and removed all the old doors and frames. I would use them again
Right from the beginning Brackenwood has been excellent from the communication and design side of things to the installers Cliff & Matt who turned up, got on with the work installing triple glazed replacement windows to a high standard. We would recommend them to anyone wanting window instillation. It was a three day stress free operation.
Brackenwood Windows recently replaced my 23-year-old double glazing (originally installed by them) with new triple glazed windows, and I’m very pleased with the outcome. The whole process was smooth and professional, and the improvement in insulation and noise reduction is already noticeable. The installation team were excellent—efficient, well-organised, and respectful of my home, leaving everything clean and finished to a high standard. Thanks Darren, Neil, Leroy and Jamie. A reliable company delivering great service once again. I would happily recommend them.
The guys at Brackenwood are fantastic, friendly and professional . Particularly Andy M who returned to fix a small issue , he was again very friendly and professional and rectified the issue straight away. Many Thanks
Just had all my windows and 3x external doors replaced on my 3-bed semi-detached house by Brackenwood Windows Ltd, and I couldn't be happier (well if it was free...). Thanks to the efforts of all the staff I had come into contact with, and especially my install team of Chris B and Martin A, I have a beautiful arrangement of modern and triple glazed windows and doors. I was particularly impressed with Brackenwood, who after identifying an access problem that hadn't originally been caught during the survey stage, stepped up and sorted the issue with no additional cost to me. Great service.
The cost of our door and panel with the installation was less than we thought it would be and below the budget we had set. Installation took about 7 weeks from the initial sales visit. Matt N the installer arrived on time and did a great job of the installation and all old parts and mess removed.
I am delighted with my new windows and door. Vasilis, Vasile and Cliff did a really great job and I would certainly recommend them. Thanks very much.
What a great job brackenwood windows done , had 3 windows done in the past so thought I would have the last one done, mark came all the way from Southampton to Horsham West Sussex on a Saturday very tidy worker no mess at all , BRILLIANT, definitely recommend them .
Great job by Colin today, arrived nice and early and got the job done in no time. Looks amazing, and very good quality!
We have had all our windows and doors replaced it has transformed our house, The quality of materials is excellent. The team we had fit them, James, Lucas and Kayne were brilliant.They worked solidly nothing was to much trouble. They were polite and careful with all our property and nothing was too much trouble. A very happy customer.
We would like to give a big shout out to Nick & Ross who so expertly fitted our door and windows today 14th April . They were completely understanding of our concerns about our indoor cats and worked according to our request. They were friendly, efficient, quick, clean and tidy. Thank you guys for everything 😊
Steve and Aaron did a fab job installing my windows, they were prompt well organised and tidied up well. I’d highly recommend
From the initial enquiry, a visit by Paul to measure up the windows, to the actual fitting today we couldn’t have been more impressed. So professional, start to finish, and Paul did a brilliant job. All done in a couple of hours including clearing up and leaving everything tidy. Thank you!
Leroy and Jamie installed my parents' new door today. The service they gave was exceptional, working non stop to fit the door and ensure it was secure. The quality of the door provided was also excellent and has really transformed the space. Brackenwood were excellent in providing the quote, the customer service in updating us on progress, booking in the fitting and all follow up was flawless. We will definitely be having further work from them and highly recommend them.
Chris B and Martin A arrived on time. Extremely polite and professional. Worked all day in a very efficient and tidy manner. Answered all questions satisfactorily. Left, having done a brilliant job. One very satisfied customer.
Stuart Gillet was the engineer who came to replace the window one side of our patio doors. He arrived an hour earlier than expected ( when does that ever happen) and was polite , professional, tidy and quick to change the glass . He noticed the other door was slightly out of alignment so adjusted that too even thought it wasn’t part of the job. Great job done in no time!
Great job by Brackenwood. Jordan and Jason the installers arrived promptly and were amazing. The new patio doors look amazing along with the window they replaced at the front of the house. Would highly recommend these guys. Really professional and clean. Great project.
Superb service throughout. Contact was good and everything ran to timescale. Quality of front door and side panel excellent. Special mention for fitter Jamie Penfold - lone worker, never stopped, all fitted to a very high standard and made sure we were absolutely satisfied before he left. Would certainly recommend Brackenwood and would have no hesitation in using again in the future.
James, Lucas Kayn and Rick. Arrived on time. Fitted my new windows did an excellent job. Left everything clean. Thank you
After 3 days of total upheaval, after 35 years all our original Brackenwood windows are now replaced with new triple glazed units and very nice they are too. The fitters, fuelled only by cups of tea, were neat and tidy and their workmanship was excellent. All things considered, it has been brilliant from start to finish.
We're absolutely delighted with the installation of our replacement windows, James,Kayne and Lucas were Fabulous, professional, very neat and tidy,
Fitters were efficient, professional and cleaned up after themselves. They protected my pale carpets. Highly recommend them and their work. Thank you
First Class installation of all windows and doors a few years ago. Also minor adjustments and improvements made today. Excellent customer service and repairs.
Brackenwood came to replace, under warranty, a few glass units that had started to mist over after a couple of years. The engineer, Andy M., came with all the necessary units pre-made and fitted them in about 30 mins. A great job by Andy and very efficient service by Brackenwood as a whole.
Wonderful service from Brackenwood from first enquiry through to completed installation of our replacement windows. The initial consultation was thorough with all our options clearly explained to us: the follow up measurement survey was very detailed to ensure perfect fit but was carried out with the minimum of fuss or disturbance. The installation was similarly perfect, with the friendly, professional and skilled team of fitters leaving our property clean and tidy when they left.
Jason & Jordon were excellent. Installed windows and doors expertly and effectively. Thank you
Excellent service again from Brackenwood. Michael and Brad did a great job, friendly and efficient, new door and window look great.
Very pleased with the new windows and the workmanship of Mark H and Jake H polite and professional and to be commended
Brackenwood put new windows into our house 6 years ago. One mechanism broke. Brackenwood's very friendly Andy M. came out same day and fixed under warranty. The process of logging a service request and being contacted shortly after to arrange visit was flawless. Thank you!
Had my windows fitted today by Chris & Martin, fantastic job. They were quick, efficient, no mess no fuss. Highly recommend Brackenwood I will certainly use them again for future projects.
Great job by Chris & Cliff on replacing all our windows and front door, has really transformed our house and front door is the ‘wow factor’. Very professional guys and extremely polite. Did great clear up job inside and out, and also provided great advice on maintaining the door and windows.
Fantastic experience from start to finish. ? the Salesman was very knowledgeable and advised us perfectly with his suggestions. Ryan the Surveyor was also very helpful and informative. Rob the Sales Manager sorted out a few minor idiosyncrasies perfectly and seamlessly. And finally a huge thank you to both Steven and Arron who worked tirelessly for three days to fit our new windows with no issues whatsoever. Thank you very much everyone at Brakenwood, thoroughly recommended! 😁👍
AMAZING!! I am in Surrey RH6. These guys were superb so a big shoutout to Leroy, Nick, Ross and Jamie🙌 The old windows were taken out with care and the new ones put in, all in one day and they all cleared up both inside and out. Fully recommend ☺️ great work
Just had new Patio doors and windows supplied and fitted by Brackenwood. The whole process from selecting, ordering and installation has been hassle free. The installers Sean & Anthony have been great nothing was a problem all queries or requests all sorted without fuss. Would definitely use again.
Sean and Anthony did a lovely job, were very professional, left everything really tidy and were generally a pleasure to deal with.
I used Brackenwood Windows Ltd a few years ago and now very disappointed with them! The letterbox has come off, the lock mechanism is faulty and the door handle is lose! They were expensive price wise but went with them thinking its down to quality. I am really disappointed with them!!!
I have used Brackenwood windows before and I knew they would do an excellent job. Darren & Neil carried out the replacement my very large kitchen window, they friendly, efficient and tidy and to a high standard, They worked well together and the end result looks superb. Thank you
New Conservatory roof fitted last November. Seven triple glazed windows fitted today. Both were priced by Vince, who was an excellent salesman. Brackenwood teams from start to finish for both jobs were, friendly, polite, helpful, tidy, punctual and carried out the work very well. The windows were fitted much more quickly than we anticipated. Looking at the new windows now, it is hard to see that any work has been done. No damage to any walls or any need to do any redecoration. Would highly recommend both sets of fitters and Brackenwood. Today the fitters were Leroy, Mike and Brad. The roof was fitted by Kevin but I can't remember the other two mens names. RG19 area.
Darren and Neil arrived on time, called before arrival. Were kind and polite. Cleared up after themselves and did a cracking professional job. We've used brackenwood before and had a good service but these lads went above and beyond. Thank u sooo much for such great service and.company :-)
Very please with service from Brackenwood From sales down to the fitters Jason & Jordan . Would definitely recommend
Jim from Brackenwood did a fabulous job. Their quote was the cheapest of the 3 we obtained to fit a replacement bay window, but the job is perfect. Jim was fast, efficient, and left absolutely no mess behind. We live in Salisbury SP5 area, and I highly recommend Brackenwood. The company was a pleasure to deal with from start to finish. We are very happy with the increased warmth and light the new window is already providing.
We had arranged for Martin and Mark to attend as they have always been a good team and carried out the work to a higher standard. Again they arrived on time and were well organised. they each get on with their individual jobs. Everything was checked before the work commenced. They were polite and hard working and we are very pleased with their work once again. We would certainly recommend Brackenwood.
I am so beyond pleased with my new windows! Colin and Leroy did an amazing job fitting them and left the place looking clean and tidy at the end. I have no doubt these will make a huge difference to the temperature and noise levels in my flat. Thank you so much!
Chris B and Martin A were extremely efficient and professional throughout the window fitting. Although there were a few minor issues, they were able to complete the work well. My only issue was trying to refit the blinds & I missed the opportunity to get them to help.
Many thanks go to Anthony and Sean, arrived on time, good workers, friendly helpful and efficient, we had some laughs over the two days they were here, but that didn't slow them down - actually what did slow them down was our 2 flights of stairs! Steve joined the second day and drew the short straw of the back door and window, but seemed happy to work away on his own. We are hugely impressed by the quality of the windows, the standard of work and not a scrap of rubbish left behind, perfect.
Jamie and Jason were excellent. Didn't even know they were here most of the time. Installed all my windows and doors expertly and effectively. Thankyou very much
Michael, Ricky and Brad have removed our old glass roof and fitted a new solid roof. Everything has gone to plan and the quality of the product and fitters was top draw. Would certainly recommend Brackenwood to friends and family 👍👍
Hello, my name is Karen Dennis. Midhurst Area. I had our windows fitted by your (Breckenwood) guys (Installers) yesterday name Ant and Jim. They were excellent. They were really nice polite they did a good job with my windows. Nothing was too hard for them. They cleaned up afterwards. I’d no mess. They’re absolutely brilliant so yeah I would say I would have them back again to do another job if I need a Windows again and I’ll probably come back to your company and if they’re still with you that’d be great but yeah, they’re absolutely brilliant. Thank you so much for keep up the good work.
We had a great experience with our installers (Vasile and Vasilis). At the time of our installation we had a newborn baby and both installers were friendly, polite and patient with us constantly needing to move around the house. They completed the work on time and to a high standard - thank you.
Vasilis and Vasile were the most polite and courteous fitters, and very smiley!😊 They worked cleanly and considerate of our home.. thank you very much guys!
Sean and Anthony fitted our bifold doors in Alton GU34, cannot recommend them highly enough. The installation didn’t take long at all, they were tidy, friendly and helpful to ensure they explained how to use the doors, they were also friendly to our 2 dogs who of course wanted to know what was going on! Thank you Brackenwood.
Mark H and Jake H did an amazing job of installing our new windows and doors last week. I can't fault their work. They were very tidy and diligent and kept us updated throughout the install. Thanks guys.
FANTASTIC! What a great service! Lee in the show house was really helpful and informative, helping us select the correct windows for our first home. Darren and Neil! What a duo. Loved having them in our home they did a fantastic job and the dog is missing them both! They were great Thank you so much. Can’t recommend enough will deffo be using again for the rest of the house 10/10 service
Great work from the guys very professional and lovely people quality of work very good and they were very tidy and cleaned up after themselves, very happy with my new windows and front door would recommend bracken wood to anyone very good quality and fair on price
Excellent service. Both Leroy and Chris B were courteous and professional. The install was seamless. Would definitely recommend. Many thanks guys and to all the team at head office.
I've just had a new front door fitted by Brackenwood. Excellent service from 1st phone call through to finish. I discovered that not all companies bother to send someone out to properly assess what you need, but I had a visit from Ian from Brackenwood who was very helpful , I placed an order & just a month later my new door has been installed by Mark H who was polite & friendly & made sure that I was happy with closing & locking the new door before he left.
Excellent service and prompt delivery and installation. Installation carried out by Sean and Anthony whose work I cannot praise enough. No mess and no redecoration needed.
Really pleased with new windows - installed to a high standard. Thanks for your hard work Jim.
Wonderful service from first contact to final installation. Installers Ant, Sean, Mark, Jake & Jason very polite when explaining work to be carried out. First class company, nothing to much trouble
Barry and Jamie fitted a new front door at my property. They were on time, friendly and delivered a first class service. I wouldn’t hesitate to recommend Brackenwood to any of my friends and family.
We had a new conservatory/extension installed last year by Brackenwood and we love it (see review). Yesterday we had a problem with one of the door's mechanism. I popped an email to Sarah and had an almost instant response and a technician arranged for this morning. Andy M duly arrived, sorted out the locking mechanism and explained what the issue was. Excellent after sales service. Fixed problem less than 24 hrs from reporting.
Brackenwood have just completed a great job fitting new windows, soffits, fascia’s, and guttering across the whole house. Nick and Ross the installers were brilliant. Attention to detail, quality of work, cleanliness, and communication was exceptional. I’m really pleased with the quality of product and installation. Would highly recommend.
Jamie was prompt in arriving, and was very pleasant. Took great care in his work, and was very conscientious about getting it right.
Can’t recommend highly enough At our initial meeting Rob gave us some great suggestions for our replacement external doors Delivery was extremely prompt and our fitter Jason was excellent… very efficient diligent and professional Brackenwood are definitely our go to Company for doors and windows … great quality and competitive pricing
Steven and Aaron together were a polite friendly efficient team. To be recommended.
The whole experience was very positive. The engineer was extremely helpful in ensuring that we had the correct windows that met codes. Our fitters were extremely professional and did a fantastic job. I highly recommend Brackenwood
Absolutely fantastic, the windows & doors installed were completed with little hassle , or mess. Appreciation really needs to be given to the installers , Mark & Martin who both went above & beyond to ensure a hassle free installation despite them needing to take extra large windows/frames up a very narrow staircase. I cannot commend the installers enough. A job well done 👏
We live in Basingstoke RG24 and needed some replacement doors and windows. We've used Brackenwood before and like their friendly and helpful approach. Andy assisted us again at the sales stage, and then Sean and Anthony visited to do the fitting. They were friendly and courteous and completed the work very quickly. The new doors and windows are fabulous.
What a fantastic job so pleased wouldn’t hesitate in recommending Brackenwood.Nick and Ross were brilliant fast extremely attentive to detail and efficient.They left everywhere clean and tidy.Cant praise them enough.Thank you to all concerned for a wonderful job and of course to Howard Tweddell.Thank you Howard for your time and understanding.
Colin installed our new triple glazed bay window today. He is so professional,clean and tidy, friendly and all round good bloke. Brackenwood from start to finish were amazing, what a team.
I live in Basingstoke RG21 had a few company come and quote for a new front door and also patio doors. I had a few company’s quote for the works but Brackenwood were fairly priced and everything was easy and straightforward. The installers were quick and clean and the Finnished result looks brilliant. Excellent experience from start to Finnish
I am so pleased with my new conservatory doors, Chris B was very punctual, professional and friendly. Thankyou Brackenwood.
My wife and I were very pleased with our new front door and the service we received from Brackenwood. Chris B , who was our fitter done a really good professional job and the door was fitted within a couple of hours. John & Danielle Cox.
Really happy with the windows. Fitted really well and quickly by Jim and Ant. Would definitely recommend.
I had 3 windows and a front door fitted today by Colin and Chris B. Worked efficiently and tidily inside and outside property. Clear communication about process and product aftercare given. Overall, very pleased with their professional and courteous service.
Good service throughout and great front door installation by Chris B including taking away the old door and leaving everything clean and tidy.
Excellent service from start to finish - professional trades people throughout with nothing that was too much trouble. Out tired and leaking Conservatory has been transformed by new windows and a solid roof
Chris and Dave fitters were brilliant, very professional and did a great job fitting my new back door, would definately recommend them 😀
Thanks to Barry and Jamie for an excellent job fitting our doors and windows. They are a very polite and competent team. The quality of the doors and windows is very high.
Anthony and Sean - thank you both so much for all your work this week. It’s been a pleasure to have you here and you have both worked so hard. Your craftsmanship has been superb and we are so pleased with the end result. Each day you’ve left the place clean and tidy and I’ve really enjoyed having such a positive team around the place. Great job and a huge thank you from all the family
The removal of the old bay window and its replacement with the new Brackenwood one by Martin and Mark could not be faulted. I was expecting a fair amount of reinstatment work being needed: but was very pleasantly surprised that when they finished the job everything was left clean and tdy. You would find it difficult to see that a large 4 panel bay window had been replaced. I do not often give reviews but this is one instance where a 5 star rating is fully justified.
Jason H at Brackenwood Windows is an absolute credit to his craft. From start to finish, his professionalism and skill were clear to see. He was polite, punctual on both days, and got straight to work without any fuss. The quality of his workmanship is outstanding – everything was completed to perfection. I’m genuinely over the moon with the results and love every bit of the work. The triple glazing is fantastic value for money, and the overall price was very impressive for such high-quality work. On top of that, the customer service from Brackenwood was excellent throughout. I wouldn’t hesitate to highly recommend Jason and the team to anyone looking for top-notch workmanship and a smooth, hassle-free experience.
We are so glad we used Brackenwood to replace the windows in our new home. A big thankyou to Martin and Colin who were both very friendly and professional, they left everywhere clean and tidy. Can't recommend Brackenwood highly enough.
Brackenwood Windows Ltd were professional from first enquiring till completion of the project. Brackenwood kept us informed at every stage, answering all our questions thoroughly. Our Installers Jim, Ant and Colin were efficient, knowledgable and extremely tidy. We would have no hesitation in recommending Brackenwood Windows Ltd.
I have to say that Brackenwood have been a delight to deal with all the way through the process. From my initial enquiry about front doors, the sales process, survey, right through to installation today. Thank you to Chris B for a great installation job as well. The quality shines through with your products and customer service. I am very pleased with my new door and would not hesitate to recommend you to friends.
Arrived on time to replaced our patio door, did a great job taking the old one down and fitting the new one. Looks great.
Would highly recommend Brackenwood Windows! We wanted a 'local' company, rather than a big corporate national supplier, and as we are based in RG40, these guys came up - their Heart Radio Ad catchy 'Jingle' helped too ;) Right from the start, upon initial enquiry, they were the ONLY window company who even offered to visit us at our home to discuss our needs (on a Sunday too!) Darren gave great advice, pitched the value of their business and service extremely well, and was in no way 'pushy' (which was appreciated). This influenced our decision to choose them (despite their pricing not being the 'cheapest' but as this was a high value investment, it was worth it). Once contracts were signed, and orders placed, their team kept us fully informed of next steps and timings. We did have to reschedule the initial dates but we were informed in good time to allow for diary flexibility. On the day of installation, I received a text from (another) Darren giving us an ETA. Darren worked with Neil on our property, and were both really good guys; polite, friendly and great ambassadors to their business! They accommodated my 'work from home' schedule, and so were flexible in the order of work, to minimise any disruption to my own working day. Day1 went to plan and the guys made sure they cleaned up after themselves. Day 2 - they arrived bright and early, and cracked on immediately. In fact, I never saw them stop once! Once completed, and on schedule, upon final inspection, I couldn't fault their work! an asset to your business!! Workmanship and finish was EXCELLENT from Darren and Neil. Whole experience with Brackenwood Windows was excellent and I would highly recommend. Will be returning without a doubt, when we need other windows replaced. 5 Stars!
We live in Totton, SO40 area and Brackenwood put in new windows throughout the house. They look fantastic and changed the multi windows to fewer and bigger panes, which Howard guided us with professionally. The fitters were neat, tidy and happy to discuss the job, which they finished efficiently to a high standard, so thank you Leyroy and Matthew for this. The windows help with noise reduction and we are waiting for a cold spell to really appreciate the true job of keeping the heat in the rooms.
Great service from Chris and Dave, left no mess and even hoovered every little piece of dust. Very respectful and courteous
Installer matthew Newell done neat and nice job. He arrived as mentioned time and explained everything what happening while install the door. Highly satisfied about his service
I'm delighted with my Brackenwood experience. Lee, on the sales and design side, and Chris B, installation, both did a great job and I couldn't be more pleased with my door. I highly recommend
Replaced very old double glazed windows with new triple glazed units from Brackenwood, expertly fitted by Barry & Jamie, well done guys. Highly recommended.
Bracken were very efficient and professional from the very start of the process to the end. Time from initial consultation to installation was very quick. The installers Ant and Jim made sure there was minimal disruption and everything was kept clean and tidy, there were polite and professional. Excellent job, very very pleased.
We had our widows and doors replaced and our fitters Mark, Mark, Martin and Dan were a real credit to Brackenwood. They turned up prompt at 08:00hrs each day with two teams turning up on the first day meaning that the work was competed earlier than expected. The quality of work, their professionalism were second to none. They laid down and covered carpets, furniture and cleaned up behind themselves. An absolute credit to them. We would certainly recommend Brackenwood. The whole process was straight forward. With no damage to décor or property. Well Done
Great service from all involved, especially the installation team, Darren & Neil, who took extra care to make sure everything was fitted perfectly. Very happy with our new windows and front door. Very quick process from quote to installation as well.
Had our door fitted by Chris B on Friday, he did an excellent job and left everything clean smart and tidy, very happy with his work
We visited the Brackenwood showroom in Basingstoke out of curiosity and from our first encounter with the staff there we were impressed with their friendly and helpful manner. Lee guided us through our requirements for a back door and at no time did he push us for a sale. In each stage of our order we were kept informed of the progress and the process from the contract agreement through to the survey and installation was smooth and hassle free. Chris B our installer was polite, efficient, professional and friendly. We are very pleased with the installation of our new back door and thank you Brackenwood for a job well done and we regret that we did not use you for our other doubleglazing requirements. Many thanks. John and Ruth Evans
Brakenwood has been very good from the initial meeting and order to installations. The gentleman in showroom was brilliant and helped us with what we wanted and the different options. Jamie and colleague (didn't have name left on card) were very efficient with install and very friendly as well as cleaning up as they went. They also kept me up to date with progress and the plan for the install. I would definitely recommend Brakenwood.
Brackenwood has just completed the replacement of all my windows and double doors. Barney Elmore and Jamie Chapman were cheerful, efficient and did everything possible to make the major upheaval as painless as possible. The price was very reasonable too. I couldn't be more delighted.
Sean and Anthony are brilliant and did a fantastic job with our new Brackenwood triple glazed windows. Arrived on time, worked quietly and efficiently and drank copious amounts of tea. Would thoroughly recommend them and the company to anyone looking for new windows.
Fitters we're excellent, always tidying up, really friendly and helpful, can't praise them enough
Great process!! From the very start Rob Broderick went above and beyond to help our dream become a reality. From the first phone call I had with him he was friendly, professional and made the process of picking our windows and doors for our new build an easy experience. He invited us to the show room, dropped in samples, answered emails and phone calls. Nothing was too much hassle and that man definitely deserves a raise because I think he works 24/7!! The fitters Sean and Anthony were also very friendly and did a fab job at fitting everything for us. We would highly recommend brackenwood to all!!
I was expecting a very good job because they came highly recommended. I got an exceptional, fantastic job that exceeded all my expectations.
very happy with the new triple glazing in our loft room. Mark and Jake were thorough and cleaned up afterwards very well. A good service from Brackenwood
From quote to installation, an excellent service all round. Our fitters, Nick & Ross were courteous, tidy, very professional and friendly. Thoroughly recommend Brackenwood.
Colin arrived on time as a replacement installer as our original installer had been held up on another job. Living at SO18 this is our third job with Brackenwood and the best up to date. Colin did an excellent installation, considering one window was in a very difficult position. Very impressed with Brackenwood and their installation team.
Jason and Matthew are a credit to Brackenwood fantastic ! Nothing was too much trouble. We had new windows fitted throughout. If you want new windows fitted use Brackenwood with Jason and Matthew! Would recommend to anyone
Massive thanks to Mark and Jake for doing a grand job fitting all our new Doors and Windows. They were polite and turned up on time every day, respected my house and left it tidy after each day. Pleasure to have around, thanks gents.
Two friendly helpful fitters, both Barry Elmore & Jamie Chapman were very efficient
Andy M efficiently and cheerfully resolved the last outstanding issue from my installation - fitting 'easy-clean' hinges on one window to match those on the other upstairs windows.
Had our front door fitted today, very pleased with it and Colin was brilliant- very tidy and thorough. Tbh from start to finish it was a smooth process definitely recommend 😊
We had brackenwood replace our windows I must say that vasilis and vasile our fitters were brilliantly very clean workers first class work would recommend them to everyone brilliant job from getting price to Finnish job I can’t find any fault at all many thanks to brackenwood.
A big job, replacing all windows in a 5-bedroom house ... but done well, on time and with no fuss. Well done and thank you.
The work that Steven and Aaron done was top class, two really friendly and helpful guys, who worked hard and left my property nice and clean. Thankyou Malcolm & Mariam
The installers Colin and Jason P have done a fantastic job with the windows. Great attention to detail great product condensation gone.
Great experience with Brackenwood, simple from start to finish. Mark and Jake our fitters have done a superb job, excellent attention to detail, highly recommended
Vasilis and Vasile did a great job for us. Even when confronted with substantial problems (not of their making!) they both remained calm and professional. They even remained polite when I got their names mixed up. Highly recommend 😀
Luke, Mark and Jamie was amazing. He came before time and was very professional. He made sure he cleaned ip after himself and explained the mechanism of the door. He is a real asset to the team. Thank you guys.
We have had all our windows and back door installed by Mark & Martin this week. They did an exceptional first class job. Great workmanship and very tidy
The window fitters Jamie Penfold and Mat carried out the work in a professional manner. They came on time and worked dilligently.
Great service from start to finish. Really pleased with the windows. Fitters Barny and Jamie were fantastic, minimal disruption, very clean and tidy - thanks guys!
The installer, Jamie, was brilliant, friendly and efficient. Nothing was too much trouble and his attention to detail was great. Installation was quick and he tidied up and took all rubbish away. I would thoroughly recommend him and Brackenwood.
Both nick and Ross for the 1st 2 days were brilliant as were martin and mark on the 3rd day n very pleased and good lads and really helpful Thanks
Went into Brackenwood for some help regarding a window fitting, The lady at the front desk couldn’t have been more helpful in finding what I needed with the help of a couple of other staff members, excellent customer service and a fantastic well run business.
Mark, Martin and Jason were all excellent! Could not have had a better experience and can recommend Brackenwood more! Go to the showroom if you can, really great service and fantastic to see what you are getting before you sign.
A big shout to Vasilis, Stuart and the fitting team who did a top quality bay window and worked to the highest professional standards. They were polite. They were tidy and left us with a warmer house and lovely look and feel of the property which felt transformed. Would always use again and reccommend to others.
Too much hype and poor job. Damage done at my property, no fix provided and never heard from them again. Post sales experience very negative. Will never use again.
Excellent service by the Brackenwood fitters. Minimal disruption, left everything clean and very nice guys to interact with. Impressed by their workmanship & teamwork. Thank you Mark, Barry, Martin & Jamie
Highly recommend Brackenwood windows from start to finish they have been amazing. We had 3 installers Ant, Jim, and Colin, great guys there work and tidiness was outstanding. We are so pleased we chose Brackenwood. 😊 Lisa
John H and Mark P installed our windows and doors really helpful and also cleaned up after them selfs and not a piece of rubbish left once they had left
A big thank you to Andy M who came to my house to replace a panel on back door, and very kindly fixed a problem with my front door while he was at it! Andy M was helpful, professional, approachable and thorough. Despite the front door not being on his scheduled work, he readily agreed to look at it to see how he could help. He diagnosed the problem and set about fixing it. Andy M explained what the problem was and ensured I could open/close/lock and unlock without problems before he left. I’m so grateful to Andy M be able to use my front door again!
The entire experience with Brackenwood was great and very professional. They really know their business. Lee made sure he understood what we wanted and we felt confident in his recommendations. The professional service continued with the surveyor and with the fitters Mark and Jake.
Great people , very tidy , very professional- amazing work thanks so much Jim and Ant - We live in the RH20 area!
Excellent - from beginning to end the whole experience has been exceptional. Special mention to Darren and Neil who installed the windows and doors - made the whole experience very easy
Lee and Alex did a great job installing my replacement conservatory roof. Very professional and left the place cleaner than they found it
Chris B did an excellent job installing my new windows. In fact the whole process from the initial survey to install was excellent
Excellent service from design to installation. Vasilis and Vasile the fitters were friendly, professional and completed the door installation in a timely and tidy manner from start to finish. Very pleased all round.
The whole maintenance request process was very easy and efficient. Andy M arrived during the previously agreed time period today and dealt with both problems swiftly. He was also very personable and professional - a great ambassador for your company
Mark and Martin did a great job, turned up nice and early, clean, tidy and left me some great looking and functioning windows !
Dave & Chris were exemplary in their conduct and their work could not be faulted. They did a great job and were clean and tidy and respectful of our home. I thoroughly recommend them and their company- you would not be disappointed
It is 12 years since Brackenwood replaced all our windows and 10 years since they gave us a smart front door with side panels. They are as good today as they were when new. Keenly priced and great all- round service. They also replaced all our roof-line wood with UPVC. When there are so many bad firms about I wanted to give them the recognition they deserve.
Jason H and Jamie P were our fitters. They were excellent, very clean working laying dust sheets everywhere and cleaning up all the time. They were very friendly and helpful talking time to make sure we understood how the locks worked, helping us as a took a while for us to get our heads around it, I would say they were perfectionist making sure everything looked good.and right. The staff at Bracken wood were great guiding us through the whole process. Thourhly recommend this company. Great experience from start to finish.
FANTASTIC COMPANY! Brackenwood have been brilliant from start to finish. From the 1st meeting with Dave who showed us the product and quoted us, Mark the surveyor who finalised all the measurements, Catherine in the office and our wonderful fitters - Anthony, Jim and Colin, we cannot fault this company. We loved how they all communicated with us and kept us updated about our order. The final product (7 triple glazed windows and a huge patio door) are absolutely stunning and finished to the highest standard. If you're thinking of having some double/triple glazing done, we 100% recommend Brackenwood.
Chris b did amazing job fitting our door. Polite, professional and clean. Definitely recommend
I had a composite front door last week fitted by Chris B. I have already recommended Brackenwood to someone on Facebook as I'm impressed by all of the company representatives who have been involved. Cheist arrived promptly, very polite, attentive and thorough. He did a great job and I'm really happy with my door. Will definitely use again.
I am writing this review on behalf of my parents who have just had their windows replaced by Brackenwood Windows. They were very impressed with the two men that worked at their property (Heathcliff and Barclay) They were friendly, helpful, very efficient and couldn't have done more for them. Thank you we would highly recommend. June and John Harper
Top-tier service from Brackenwood! The window upgrade was handled perfectly, and Chris B did a brilliant job on the installation. Highly recommended
Very friendly staff , so happy with new triple glazed windows, installed by great guys Barry Elmore and Jamie chapman came all the way to Horsham West Sussex from reading , only downside is that one of them supports Manchester United football club , but definitely use them again
Great service everything went to plan. The workmen were clean and tidy and very professional at all times. Would definitely use them again.
I had Barry Elmore and Jamie Chapman do 7 windows, new back door and French doors. Very friendly chaps and very professional finish, always on time and do a fantastic job highly recommend 👍
I had a front door fitted today. Mark and Jake did a very professional job. They were both friendly, polite and seemed to take pride in their work. They left no mess for me to clean up and polished the door fittings and glass before they left. Everyone I have dealt with at Brackenwood have been very helpful and polite and I would recommend them.
Thank you Barkley and Heath, such hard workers and clean and tidy. Brackenwood were really efficient and never thought I would be able to get triple glazing
Excellent experience from start to finish, and the installer, Jamie Penfold, and his colleagues went above and beyond. Would recommend.
We live in Woodley RG5 and decided to replace our glazing of 30 plus years. Having had problems with a new conservatory from another local firm we were a little concerned about how things would go. However from start to finish the team at Brackenwood have been excellent. There was no pressure from sales a number of improvements on thresholds and door openings were suggested without prompting. The back office kept us informed of progress and were always friendly and polite on the phone as was the surveyor on his visit. Our fitters Barry (Elmore) and Jamie (Chapman) worked under difficult weather conditions to get the job completed to schedule tidying up at the end of each day. The finished article has reduced outside noise level significantly and looks excellent. I would certainly recommend Brackenwood to anyone considering new glazing.
From the first phone call to having Howard to visit to discuss my options and a quote for the job,then the surveyor coming to measure up and then fitting date was amazingly quick Vasilis and Vasile were such professionals, they fitted a bay window and interior sill with such dedication and a perfect finish. I am so pleased with my new window ,no more draughts . I would definitely recommend Brackenwood especially if you insist on good quality and professionalism
Great crew from builder through to fitters and plasterers, let down a back office support Happy with end results
Many thanks to Barry E and Jamie C for their work installing windows & doors for us. On time, very polite & tidied up after.
I had a bathroom window fitted by Brackenwood last week. I am so pleased with the installation done by Heath and Barclay. A very neat job and they left the area clean and tidy when finished.
A very professional service from start to finish. Would highly rate! Chris and Dave were friendly, efficient, polite and did a fantastic job of the installation. We are over the moon with our new windows and front door 👍
Jason, who fitted my new windows, arrived by 8am and was very courtesy about ensure he did not walk in any dirt into the house. Covering carpets and also stairway. Jason was polite, and whilst working, was reasonable quiet considering the work he had to do. The end work work amazing, and very pleased that I purchased from Brackenwood, and would recommend them. Regards Vicky
Barry and Jamie were really friendly, got the job done with minimal mess. The windows are looking so much better, they cleaned up around the windows so well. Thankyou Barry and Jamie
Amazing from strat to finish. I'd had new doors 3 years ago by a different company and they had been fitted so badly they were making my home damp. I contacted Brackenwood and received such professional treatment from the first phone call. They came out, measured and explained everything to me with a potential installation date of March. They have now been fitted 6 weeks early. Mark and Martin arrived on time, were very respectful of my home covering every surface and carpet before starting. They left everything back in the correct place and I now have the most beautiful French doors, new long window where a door used to be and lovely front door. I couldn't recommend them enough 😊 Thank you Brackenwood, you are a great company with a fantastic team 😊
We needed to replace a front door in a flat with an effective fire door complying with current fire safety regulations. We turned to Brackenwood who had previously installed double glazing for us. Our experience in dealing with Brackenwood from start to finish has been excellent, commencing with the initial order through Michael. The new door was installed by Sean and Anthony - they arrived promptly, caused the minimum of inconvenience, completed the job on time, clearly explained how the door/lock worked and produced a superb result overall.
Extremely professional & thorough installer (Barry K). Rather let down by an extremely inefficient organisational approach
We have had seven windows and outside capping fitted to the window sills ,from start to finish the service has been first class , the fitting was carried out to a very high standard and I would highly recommend brackenwood ,thankyou to the fitters Lee and Aron for a first class installation. Simon and Tracy (Sailsbury) just had another window fitted by Jamie first class job thanks
Our installers, Sean & Anthony and Vas & Vasille were really helpful and friendly guys. Excellent tidy workmanship, the guys worked their socks off even in the pouring rain. Office staff super helpful too. We are delighted with our new windows and doors. Our house now has kerb appeal! Would highly recommend Brackenwood.
Hi, I had new windows quoted by Brackwood and another well known national window company. The free Triple glazing upgrade was really free, there quotes were very close so the Triple was a free upgrade. I was expecting to have to pay under the radar but no, it was a competitive price. The process was easy, the installers were excellent. My house was clean and tidy when they finished and my new carpets were perfect with no mess. PS Triple glazing causes condensation on the outside, I was warned and I didn't believe them, see pic. My excellent installers were Leroy, Dan and Paul Gary W
Excellent service from Brackenwood windows Survey carried out for repairs appointment made to carry out repair work , Andy .M arrived as planned , Andy also carried out survey, on arrival got straight to repairs on French doors re-align and grease , Front door handle replacement , landing window handle replacement, Front bedroom glass replaced, hinges replaced re-aligned, Rear bedroom glass panes replaced Excellent work can’t recommend highly enough 5*
Window installers Neil and Darren were great. Professional job and accommodated small modifications for me that took more time out of their day
Excellent work Jamie Pengold - arrived on time, work professionaly completed in a friendly manner. Great job 👍👍
I had a new door and surround fitted today by fitters Mark H and Jake H. They were absolutely brilliant, talked us through the installation and did a brilliant job.
Jamie and Mat from Brackenwood replaced a window in our Victorian building in Slough SL1 and did a lovely job. It was an unusual shape so not exactly straightforward. We were delighted with the results. A pleasure to deal with and would definitely use again.
We chose Brackenwood because of the good reputation they have. We had 2 triple glazed windows installed by Jamie P and Matt N. They did an amazing job, really going above and beyond in their work. They put a lot of effort into overcoming all the unexpected problems they came across and made sure everything was perfect when they had finished. Thanks again to both of you and to Brackenwood.
Very happy with the fitters, Vasilis & Vasile. They were very respectful, clean & tidy. Arrived early and fitted the door to a very high standard.
Andy M visitied to fix a complicated and misbehaving "Tilt and Turn" window that had decided to stop tilting. He realised the initial set up was off so re-set the whole mechanism without having to deglaze. All sorted within the hour. Very personable and left everything clean and tidy.
We had a problem with one of our handles on the bedroom window, my wife finally managed to get an appointment booked which was good and an engineer was scheduled for two days time (nice quick turnaround). Andy M came round, identified the issue quickly and replaced a metal part in the window, smooth, efficient and done quickly which was excellent. Andy M was kind enough to take me though what the issue was and recommend some 'Multi Used Silicone Spray' to help give the handles greater longevity and reduce stiffness on the mechanisms (great advice, will start using this twice a year as suggested). Thanks Brackenwood
Sean & his colleague replaced an oversized wooden door today with a commercial aluminium door on our historic building where we own an apartment. The door was made to replicate the look of the original door so the building maintains its visual heritage. They did a great job, were incredibly responsive & helpful throughout the job. We now have a door that requires no painting, does not chip or flake, stands up to the battering of sea air & looks really good. Cannot recommend Brackenwood or Sean & his colleague highly enough. Thanks you guys :-)
Andy M appeared promptly, identified and rectified the problem expertly. He then provided advice and guidance on routine maintenance. Brilliant!
Jamie Runfold was our fitter for our new door. He was very efficient and done a good job. Also cleaned up when job was complete. Thanks Jamie
After contacting Brackenwood to get one of the team over to fix a faulty window, fitter Andy M came within 24 hours and he repaired the window within 30 minutes! A lovely Chap, professional, friendly and sorted the issue! THANK YOU! Lorna & Donovan
Andy M visit to make a minor warranty repair on our front door. Fixed it within 5 mins then off to his next job. Great work. Thank you
Top-notch service. The installers worked quickly and with incredible precision. I highly recommend them.
Very pleased with the Brackenwood windows fitted this week. The installers Heath and Barclay were excellent and a pleasure to have around.
Jim and Ant have just finished installing new windows and doors throughout our property. We would give them 10 stars if we could; they’ve been fantastic! Brackenwood windows have been great to deal with and have delivered excellent service. Would highly recommend!
Contacted Brackenwood for a window arrangement to replace an old patio door. Sales rep was super professional (not full of nonsense like some), he helped with ideas and gave a competitive price. Surveyor came promptly, then windows were installed just a few weeks later (well done Nick and Ross). Absolutely delighted with this job from start to finish. I would happily recommend Brackenwood to anyone.
Arrived promptly, did a great job Leroy was amazing, friendly and professional
Great service, very smooth, from initial call to installation. Darren and Neil who fitted the windows were friendly, helpful, polite, efficient and tidy. Also they made friends with my dog. Happy with my new windows.
I recently decided to replace my tired double glazing with triple glazing with grey frames. I decided to use Brackenwood as they came highly recommended and had a very good reputation. Well I certainly have not been disappointed at all. From an initial enquiry through to installation day, the whole process was quick and efficient with extremely helpful and friendly staff. I am extremely pleased with my windows which were fitted perfectly with no problems whatsoever and look absolutely amazing. I would certainly recommend Brackenwood to anybody considering the services they offer. I must mention my installers by name as they were very friendly and professional. My installers were Vasilis and Vasile.......a job well done, thanks guys..!!!
The team comprising Mark Pugh, Dan Berry, Barry Elmore and Jamie Chapman have just left after a full day of relentless work replacing a total of nine windows. The job they have done is excellent and my wife and I are absolutely delighted with the results. Cheerful, polite and hardworking throughout, causing minimal disruption and mess and what little was produced was cleared up meticulously. I can thoroughly recommend Brackenwood Windows who deserve the high reputation that they have built.
From initial contact with Brackenwood to request a quote for replacement windows, including two surveys, pricing & installation, we found the whole experience smooth & seamless. Brackenwood were very friendly & efficient. Our new windows look fantastic & our installers were professionall in all aspects during installation. We highly recommend Brackenwood as the service was perfect.
Fabulous service. Fantastic quality windows. So glad we went with Brackenwood. Colin & Jim who installed the windows were absolutely brilliant. Arrived on time both days. They did a great job with minimal mess and left the rooms clean and tidy. The perfect gentleman! Thank you Brackenwood for a first class service!
Our new door looks amazing. Very pleased with it so far. It was also very quick and tidy install from Mark H, and Jake H despite it being awkward doorway to install it in. Great job.
Cannot recommend Brackenwood enough. We had all of our doors and windows replaced in one go recently, and everything went without a hitch. Fabulous quality and look a damn sight better than the single glazing we replaced! A particular mention to our fitters, Nick and Ross, who were polite, hard working, and just generally brilliant. They were both very communicative, and extremely helpful with identifying and resolving anything that cropped up.
The company very professional and very helpful ,extremely ,workmanship 100 per cent nothing but up and beyond excellent ,
On time. Installed windows perfectly and removed old windows and tidied up well at the end of the job
Very happy with my six new windows installed 12&13/01/26. Sean and Anthony did an excellent job again. Many thanks
Live in Henley-on-Thames RG9 and Brackenwood were highly recommended by close friend for total replacement of windows and front door. The quality is clear to see and the house instantly feels warmer and looks much smarter with a more modern lift. A huge thank you to the “A Team” - Leroy and Paul who carried out the installation as they were exceptional, professional, informative and friendly even in the most miserable of weather. Also a big thank you to Neil at Brackenwood showroom for being incredibly helpful and patient with me and giving me invaluable advice on selecting the type of windows and doors that would most compliment my type of property. Excellent and outstanding experience from start to finish including all online staff. My new windows and front door look amazing, the quality is exceptional, added security and best of all, I’ve already received numerous compliments from my neighbours.
Mark H + Jake H were a credit to the company. They carried our the removal + installation of the windows professionally + were polite + courteous at all times.
Inwould like to thank the two insrallers Mark H and Jake H for doing a wonderful job when fitting my new front door. It looks fabulous. They were very polite and helpful. Would highly recommend.
Fantastic service provided for fitting of our new windows, doors, guttering and facias. From start to finish the whole process was great from the sales to fitting team…!!!
New windows in my elderly house at BH10 Bournemouth. Brackenwood were recommended by people who had also previously used them. A simple and efficient process from enquiry, to quotation, to survey and on to installation. Their triple glazing windows are of superb build quality. Not only that, 3 days to install 8 windows in bitterly cold January weather was done brilliantly by Mark H and Jake H - both inside and outside the house. They are a magnificent pair who are fully coordinated and obviously very proud of their joint workmanship. They ensure Brackenwood reaches the pinnacle of its own high standards. A huge thank you to all involved in the whole process.
Sterling job by Chris B today. Composite front door plus glass side panels & UPVC back door. He arrived on his own at 9am & finished at 15:30, worked steadily in & out of the rain fuelled by a few cups of coffee. Doors look & sound wonderfully solid - no more draughts. All left clean & tidy.What a very nice, polite young man, he deserves a bonus! Thanks
Mark h and Jake H were fantastic so courteous and really knew their work They were a credit to your company and I would recommend your company because of them Regards Malcolm Hart Eastleigh
Vasilis and Vasile were very polite, professional and so far we are very happy with their work and the door and windows.
Great service from purchase to installation. Anthony who did the door installation did an excellent job and was a very polite and pleasant young man. I’d recommend Brackenwood.
Both Vasilis/Vasile arrived promptly, and discuss the approach for the job, and talked me through the new door features amd operation - a brief moment for a coffee and a chat amd they got on with dust sheets to ensure no mess and removed the legacy door. In what was no time at all, the guys had the new door in and squared off. After a final tidy up and hoover to ensure all making good cleared up, Vasilis walked me through the closing/opening and deadlock operation was clear, the guys thanked me for the tea shook hands and left, a stress-free experience throughout- thank you.
Excellent service. Very friendly. Any issues managed well. Would certainly recommend. Great job.
Had 4 windows fitted upstairs by fitters Heath & Barclay. Quality triple glazed windows, very nicely fitted. Their cleaning up afterwards was as good as their window fitting. Thanks for an excellent job.
An excellent installation today on our house PO7, now all the windows are in keeping, this is the second job carried out by Brackenwood and we highly recommend them.
Excellent job done by Chris B. Worked so hard. It’s a shame he was on his own, 2 man job I think. Very impressed with his workmanship. Thanks Chris.
Chris and Dave were very thoughtful when they fitted our Brackenwood window. They took time to add some extra trim to the outside to finish it off, ensured there wasn’t much mess in the house and I would highly recommend them
Jamie and Barry did an amazing job doing our windows. They where polite and kept my house clean and tidy throughout doing the job. Keeping them fed and watered vital. Well done lads you 10 out of 10 in our books.
Fantastic work by Mark and Martin. Tidy, courteous and a top quality installation.
Just had a new front door installed in the RG6 area. Jamie P was very professional and polite. He did a really good job and the door looks very smart and exceeded our expectations. Would definitely recommend this company.
Andy M came today to fix a stuck window. He explained the issue and the fix and completed it quickly, left no mess and gave me instructions on how to prevent the issue reoccurring. Excellent service by Brackenwood
Brackenwood windows installed new windows for us over the last two days. What a great job team Barry and Jamie were.From the moment they arrived very explained everything what they were going to do and how .Weather was not good but they took this into consideration when removing windows and kept us informed all the time..Left everywhere clean and tidy on the first day and of course when they left.Inside house and outside .Thankyou Barry Jamie and Brackenwood.
We decided to go with Brackenwood for our new front door unit. The sales and admin staff were most helpful in the process. Our installer, Jamie Penfold, was friendly and worked efficiently. We are very pleased with the outcome. We have noticed an immediate improvement with insulation against draughts as well as the visual impact of a modern quality door.
We chose carefully when needing to have our windows and doors replaced in our Victorian cottage. Brackenwood were great from start to finish. The initial contact with the office it was pleasant and courtesy, and an appointment made to have a representative visit at a time that suited us. Baring in mind I have been is sales from trainee through to national sales manager I was ready for a hard sell. But there was none of that, the chap we had really listened to what we wanted, he was curtious, and guided us through what was available and also added several suggestions that we had never considered. After a very pleasant afternoon we put together the perfect selection of units to suit us and our needs. We then had the surveyor visit, whose job was to take the final measurements and to look for any constructional variations that needed to be taken into account for the manufacturing of the units. He was again, a great individual and a pleasure to have in our house. He did indeed discover that the existing units fitted in our property before we bought it had faults, which were not picked up on our original survey. Not a great surprise as this was a specialist survey but it was very informative. On the installation day our two fitters Darren and Neil arrived, what great guys they are, again well dressed, polite and quite pleasantly funny it was a pleasure to have in our home. They removed their shoes and laid down dust sheets. Their standard of work was 1st class, they went the extra mile picking up some variations with the installation and undertook the corrective works so that the job would be done as it should. We were so comfortable with them both that we had no concerns about leaving Darren and Neil in our home alone. I can not recommend this company highly enough, every step was pleasant, comfortable and informative. And to top it all they came in at a price that we were expecting.
I have a fantastic new front door. Chris did an amazing job on the installation. It was a tricky one but he took it in his stride. Friendly and professional. Very Happy.
My Goodness an absolutely fantastic company. From beginning to the end the process was extremely professional. The fitter Jim was especially knowledgeable and completed the work in an amazing time and accuracy. Leaving the windows door and my home clean and tidy The company was kind and patient which is an important due to my health issues. I would highly recommend Brackenwood I would give them 5+
What great service. Contacted them this morning as our back door was not locking and this was a security concern. Andy arrived within a couple of hours and fixed the problem. Friendly and efficient.
Had a problem with french doors. They would close but handle failed to engage fully so unable to lock secure with key. Problem occurred around New Year but Brackenwood responded immediately and although didn’t solve problem initially doors were left secured. Fast forward to Monday after New Year and a fitter named Andy arrived and very quickly resolved the issue, leaving the doors working more smoothly than before. I was very impressed with both the initial quick response and Andy’s expertise in sorting the problem. Considering it happened over a public holiday Brackenwood contacted me regularly with updates concerning when they would have the necessary personnel available to rectify the issue. Great service.
Recently had windows,French doors and new entrance frame and front door installed by Brackenwood . The experience was professional and friendly from start to finish.A special thanks to Dan B. and Steve T who installed them completed in 2 1/2 days including working in very wet conditions on one day.The end result looks amazing and the interior finish was excellent no need for any redecoration.Many thanks Colin & Tracy Allen.
Great customer service from the initial sales visit to survey and installation. They were flexible around my work and offered great customer service via the phone. I love my new door, not only is it beautiful it’s stopped the draft in the hall! I was recommended by a neighbour and wouldn’t hesitate recommending them myself.
Outstanding service, done to perfection! Very very happy and done in time for Christmas! Vasilis and Vasile were so Lovely and very trustworthy! 100% recommend!
Matt & Jamie were punctual, friendly and efficient. They kept me fully informed about a small issue they had encountered when fitting the door, and how they would resolve it. Very happy with the final result.
Luke was excellent from start to finish helping us choose the style and colours we liked at a cost that worked for us. Chris B installed on Xmas Eve (thank you) clean and tidy with an excellent finish and also tidied up around our door also! Very happy and highly recommended.
Excellent experience having the new windows installed. Thorough, professional and fast. A pleasure to have Barry and Jamie in the house.
We have just had our windows fitted in time for Christmas and the colder weather. The Triple glazing makes such a difference, no draught and much quieter. We had the pleasure of Jamie and Matt to fit them and they have done an excellent job. They were on time, professional and cleared up leaving no mess after. We are very happy with the quality of the windows and are very happy with the installation. We would be happy to recommend Brackenwood windows to anyone.
Chris arrived on time and was friendly and efficient throughout. The front door replacement was done to an excellent standard, with a neat and tidy finish. No mess at all. Very pleased with the work and would highly recommend.
After 23 years, we decided to have all our windows and doors replaced — what a difference they have made. Thank you to the whole team at Brackenwood Windows. I would like to say that Darren and Neil were fantastic. They didn’t have an easy job, as our original windows were not fitted correctly. Even with the challenges they faced and some very wet and windy weather, nothing stopped them. They kept us amused while remaining extremely professional throughout (Just remember: no decaffeinated coffee!). They put sheets down, hoovered, and cleaned up thoroughly each day. Their attention to detail was brilliant, and nothing was too much trouble. They are a real credit to your company in the way they conducted themselves during the installation. I would highly recommend Brackenwood Windows to family and friends.
Barry & Jamie installed our windows efficiently and without fuss, finishing and cleaning up every day until the work was completed.
Vasilis and Chris replaced the windows in my house; they did a great and clean job. Thank you! Friend avenue Aldershot.
Replaced older double glazing for new triple glazing. Definitely noticed an improvement in house temperature or less use of heating and also a reduction in noise. The fitters Nick and Ross were an absolute pleasure clean tidy polite and professional while undertaking the fitment of the new doors and windows when encountering some small issues they explained and rectified with out causing additional problems for us. They sealed and tidyed up around the windows and skirting boards and matched up everything to existing structures so as I have had to do no rectification painting or anything remedial. Everything cleaned and tidyed up every day Again can't fault the service from start to finish and Nick and Ross a true asset to Brakenwood.Windows A change to actually have constructive approchable trades thanks Gents.
My Mum had a new bay window fitted by Brackenwood and we are thrilled with the result. Every part of the experience from my first phone call to the office through to the installation was friendly and professional. Nick and Ross did a superb job and left the room immaculate. Great value for money with the triple glazing upgrade which has made the room so much warmer. We would definitely use Brackenwood again. Thank you for transforming Mum’s lounge!
Jason installed our window today, he was polite respectful and very efficient. The job was finished well with the site left neat and tidy. I would highly recommend.
Very efficient and personable guys came to fit our door, Vasilis and Vasile. Looks fabulous and they were very good about showing us how to lock/unlock it . We are delighted with it
Despite the truly terrible weather, Barry turned up on time and on his own and replaced my main porch window & fitted a new upvc door. Truly a consummate professional, looked finished but then took another hour until he was happy with the fitting. Cleaned as he went, sealed everything up multiple ways. Looks great, can already feel the difference in warmth! Thanks to everyone at Brackenwood & Barry himself
Very pleased with our installation of windows and doors. Leroy and Paul did a really good job. They turned up on time, were polite and tidy and the 5 day installation was completed on time with minimal disruption. Work completed to a high standard and pre/post installation communications were very good. Would recommend.
I have got all the windows and doors replaced with Brackenwood Windows. Excellent professional and very friendly service with very high quality products. Fitted with care, attention and pride from many years of experience. Couldn't ask for a better service and result. Highly recommend!
We are very pleased with our new windows, patio door and front door – the quality is excellent and they look great. The installation went smoothly and Barry and his assistant Jamie were friendly, professional and tidy throughout. Mike was extremely helpful and professional during the sales process. Brackenwood were a pleasure to deal with from start to finish and we’d definitely recommend them.
An excellent service and professionalism all the way from start to finish. Martin and Mark were very good and did a fantastic job. I have used Brackenwood before and will continue to do so as they give great service and value. I highly recommend Brackenwood.
Thorough and professional throughout the process from start to finish, only people we got a quote from to notice certain nuances with our windows and always available to chat about things at any moment. Fitted excellently by Jim, Ant and Colin, who explained everything that was happening and everything we needed to know on the day. The windows look amazing!
Great service from sale to installation. Offered best price without having to haggle. Efficient, friendly and courteous fitters (Vasilis and Vasile) who went above and beyond despite some terrible weather as well. Windows are now draught and condensation free!! Carolyn (Brown) Ferndown.
We live in Woodley and decided to replaced our remaining 4 windows with Brackenwood. They delivered a very high standard of Workmanship. Very pleased with the whole service, Thanks Jim and Colin.
Had some windows replaced by Brackenwood today. Jason, the fitter, is a hard worker and did an excellent job from start to finish.
Mark and Martin have just installed two new triple-glazed bay windows. We are very impressed and pleased with both the quality of the windows and the high standard of their installation. They have completed the job efficiently and left us very happy. Highly recommended!
Aftersales Andy M came to fix some hinges on one of our windows. Excellent no nonsense service. Perfect job. Many thanks. Leo .Regis Lodge.
We live in Andover SP10 and have been highly impressed with Brackenwood. From the initial contact through to the fitting everything had been first class. Excellent communication throughout. The fitters Colin and Jim were amazing. All work completed to a very high standard. Very pleased with the quality of the windows. Thank you Brackenwood.
Very efficient job by Chris B, arrived early and completed job quickly and tidily.
We are in Reading RG2. At the weekend we had 4 windows fitted by Barry and Jamie, the fitters were very polite, hard working, efficient and left every where clean and tidy. They explained how they would carry out the installation how the new windows work, could not have asked for 2 nicer guys, they were also very appreciative of the cups of tea. We would highly recommend this company, from the initial meeting with Andy the salesmen who again was not at all pushy, he explained and costed everything out etc. Everyone we came into contact with from Nicola whe took our initial call through to the salesman, surveyor and fitters all were very polite and efficient. The windows look great very pleased, Thank you Bracenwood.
Had 6 windows and 2 doors fitted over 2 days by Mark H and Jake H who were exceptionally good in all aspects of the job. Very tidy, very hard working and a pleasure to deal with. Good quote from non pushy salesman, quality product and well fitted. This is the 4th time we have chosen Brackenwood and we are very pleased again. Thoroughly recommend. Thankyou
Brilliant and professional service, Jamie was very friendly and very professional and gave an immaculate installation
The guys, Vasilis and Vasile, where very efficient. They cleaned everything at the end and left the place spotless, well done. We would totally recommend Brackenwood.
Excellent service from the quotation stage to installation. Highly recommended.
We had a minor repair on our Brackenwood front door today. Andy M did an excellent, highly professional job. All work was very tidy and completed quickly to a high standard.
We had our Double Glazing Windows replaced with Triple Glazing on our front Bedroom and Kitchen. Jason did an excellent job and was very efficient and explained everything to us. His work was very clean and tidy. We would highly recommend Brackenwood, all went very smoothly from start to finish.
A big thank you to Nick and Ross. It was a tough job with a lot of stairs and scaffolding to negotiate in cold weather too. They still took the time to fill and clear up the interior plaster with a clean finish and leave the flat looking good as new! Would definitely recommend them to anyone looking for new windows.
I am posting this message as a Massive thankyou to the whole team at Brackenwood Windows ltd. I would like to say that Mark H and Jake H were a credit to your company in the way they conducted themselves throughout the day. The weather was very wet and windy which didn't stop them completing the install. Put sheets down hoovered and cleaned up to the point that you wouldn't know that had every been. Also there attention to detail brilliant and nothing was to much trouble, once again Thanks.
Nick and Ross are excellent professionals and they have been very good from start to finish, they installed a new bedroom window, very tidy and polite both of them. I have no hesitation recommending them for any similar job. Hamid from Merstham Surrey
Very pleased with our new front door. Thank you Vasilis for an excellent installation.
James and Cane fitted our windows they were very professional and left everything clean and tidy.
In August 2024 we had double glazed French doors a back door and triple glazed windows from Brackenwood. These were installed by Barry Elmore & Jamie Chapman. We were impressed by the installation and the quality of the products, so recently we ordered a new composite front door and inner front door with side panel. These were installed by Jamie Penfold and Matt, who did the work with a minimum of disruption and cleaned up well when finished. We have been very pleased with the products and the installation on both occasions.
Basil is and Vasile have done a superb job installing our new front and back doors today.
We are delighted with the service provided by Brackenwood Windows. Their administration has been very efficient and supportive. Credit to the salesman who was knowledgeable and whose ordering process was not 'high pressure'! The installers, Mark H and Jake H, were polite and considerate of our property. The installation itself was carried out efficiently and to a high standard. Needless to say we are very pleased with the result - the triple glazing has already shown its worth during a recent cold snap! There were a couple of (very) minor snags to be dealt with, and therefore we can report that the 'service' side of the company also operated both quickly and effectively. The issues were speedily and well dealt with by Andy M. All in all we feel that Brackenwood Windows were a very good choice!
Really happy with our new windows and doors. Jim, Ant and Colin did an excellent job on the installation. Thank you!!
Excellent service all round Quick efficient and very easy to deal with. Great quality Thank you Have a blessed Christmas
Matt and Jamie fitted two windows for me today. They did a great job, they were clean, efficient and professional. The windows look great. Thanks guys. Jim
From the very start when given quote and then survey both by extremely polite and friendly gentleman to installation this past weekend by two guys who arrived on time and extremely helpful and tidy.
All contact with Brackenwood has been first class, from salesman, to surveyor, to office staff and not forgetting the three installers, Mark, Jake and Jason. For me it is the installation aspect of the job that posses greatest concern, but with these guys, there was nothing to worry about. At the beginning they ensured that their understanding of the job was the same as mine. They were hard working, dilligent and clean and tidy all the time with the upmost respect for us and our property. I would not hesitate in recommending Brackenwood to anyone for the supply and installation of their doors and windows.
What a wonderful company to deal with. From first contacting Brackenwood, right through to finishing the instillation, we have had nothing but wonderful service. Would recommend Brackenwood to any of my friends, for great service and easy and cheerful people to deal with. After finishing the installation the 2 fitters, Mark H and Jake H, were exceptional, making sure that everything was clean and tidy.
Andy M called to do some work on our windows worked very hard did a really good job very sociable and friendly
Dear Brackenwood, I can’t seem to leave a review- nowhere to put new reviews plenty of old ones to read! Martin and Mark did a fabulous job of my sliding door, very pleased with the fitting, extremely polite gentleman, who knew what they were doing! Thank you so much for all the help you’ve given me. The sliding door is amazing so light and easy to use. Kind regards, Denise Naven.
We visited Brackenwood today, and were looked after by the FABULOUS Lee. He was incredibly informative, supportive and helpful throughout the entire process. Thank you so much for providing a 5* experience. We cannot wait for our new windows to be installed!
Be wary of using this company. After only 6 years the windows and doors are causing a draught and they won't stand by their '10 year guarantee' without adding additional call out charges. Edited: no information on charges are in any of the signed paperwork i have and charges weren't discussed at point of sale. Have discussed with competitors and clarified that they stand by their products with no additional call outs. Being lectured on warrenties is probably not a good way to retain customers. Maybe the 'owner' would like to have a proper chat on a way forward?
Excellent experience from start to finish with Brackenwood Windows. Vasilis, Chris and Vasile did a great job installing everything. Lovely finish and extremely tidy during the job. We will hopefully feel the benefit now we no longer have drafty windows as winter arrives.
From start to finish the process was extremely well handled. Information was good and a firm date was given. I very rarely give a 5, however, the fitters were so good I had to. Efficient, clean and tidy and no trace of them having been there. Even drank the coffee supplied without stopping :)
Martin and Mark replaced all our windows in the house .They did a great job there work was spot on leaving the house clean ,the triple glazed windows were fantastic can’t recommend highly enough .
The fitters Neil, Darren & Dennis installed our breakfast room new patio & utility back doors this week. They all were very professional and polite. They did a fantastic job and tidied up after themselve, they also provided excellent advice. Would definitely recommend Brackenwood Windows to others.
Sean and Anthony did an absolutely outstanding job replacing several windows and French doors. They were friendly, efficient, and left everything spotless. The new doors and windows look fantastic and have completely transformed the space. I would not hesitate to recommend Brackenwood – a great experience from start to finish.
New front door supplied, fitted and left with no other work required. We are very happy with the product and service provided by Nick and the rest of the team.
We had Brackenwood round to do a full refit of windows and a new front door. All looks great and the price was better by about a £1000 than a local fitter, we are now enjoying our new triple glazed windows..
Andy came to do a couple of repairs to our door and windows. He explained the issues and fixed them quickly and with minimal disruption. A good service!
I had been thinking about replacing my conservatory roof for some time, due to it being cold in winter, baking hot in summer and noisy when it rained. After looking at multiple companies, I decided to go with Brackenwood, based on a recommendation from friends and their excellent online customer reviews. The ordering process was smooth with good communication throughout, keeping me up to date with progress. Over the two days of the installation, Lee and Alex did a fantastic job and left everything clean and tidy. I have really noticed the difference that the solid roof has made already. I have since also had my front door replaced and would definitely use Brackenwood again.
Vasilis, Chris and Vasile were consummate pros. Polite; clean and tidy. Our new windows look great! Recommended.
We had five windows replaced by Brackenwood and from start to finish they supplied a professional and courteous service. Installers Ant and Jim were excellent, arriving on time and thoroughly cleaning up at the end of the day. Recommended
Recently had all my windows replaced by Brackenwood. I couldn't fault them and the service they provided from start to finish. My installers were Barry Elmore and Jamie Chapman with Dan Perry coming in on the final day for that last push to the finishing line! They were amazing...the weather really wasn't on their side but they remained cheerful and professional throughout. They treated me and my home with respect and l'm just delighted with the end result! Thank you guys!
I recently had new windows installed by Brackenwood, and overall, I’m very pleased with the experience. From start to finish, the team was friendly, professional, and efficient. Leeroy and Paul, who carried out the installation, were absolutely brilliant, polite, tidy, and incredibly hardworking. They took great care to keep everything clean throughout the job and clearly took pride in their work. There were a few minor issues that came up during the process, but the installation manager, Ray, handled them quickly and professionally. His communication was excellent, and he made sure everything was sorted to a high standard. I’m very happy with the final result and would definitely recommend Brackenwood to anyone considering new windows.
We had all our window replaced this week, the 2 fitters, Sean and Anthony have done an amazing job they were very professional. we're very pleased with the product and would recommend Brackenwood
Jason and Dan B did a superb job installing our new windows and front door. Both friendly, polite and cleaned up afterwards. Massive thank you.
We have used Brackenwood for various jobs over the years and they’ve always been reasonably priced and reliable so it was a no brainer to get them in again when we needed new windows fitted. Mark and Jake were courteous and hard working and did an excellent job. We wouldn’t hesitate in recommending Brackenwood.
We had a pane of glass replaced today, Andy M did a great job, tidy and clean!
Vasilis from Brackenwood windows installed replacement patio doors for us. He was very polite, efficient and cleaned up after himself. A very proffesional job. Thank you Vasilis.
I recently instructed Brackenwood Windows to install a new 6 part bay window and bedroom windows. I am so impressed with the finish and would highly recommend. Neil and Darren were my installers and they were brilliant. Very punctual, cleaned up well after themselves, great communication and the overall finish of the windows was 10/10.
We needed new windows for our apartment and found Brackenwood Windows through their advert on the radio. We called them, and a day later, their salesperson came, who was very helpful and polite. A few months later, Darren and Neil, the installers, turned up, and they were amazing. In two days, we had new triple-glazed windows fitted. They were friendly, hard working, tidy and cleaned up after every window was finished. They even apologised to the neighbours about the noise!!! The best decision we made was to use Brackenwood. I highly recommend them.
Friendly and reliable service from Andy for maintenance of windows and doors. Nothing was too much trouble.
Andrew did a good job. He arrived well within the time promised. He was polite and efficient and did the job quickly.
We are delighted with our new Brackenwood triple glazed windows, quality product. Fitters Darren and Neil expert, neat and nothing too much trouble. Totally recommend. Julian and Jane Burtt
Everything went smoothly with our new roof and completed early. Very pleased with the outcome and everyone working on the project was so nice and everything was cleared away and cleaned when finished. Thank you Brackenwood
We are extremely happy with the service provided by Brackenwood, and the installation team of Nick & Ross were truly excellent. They replaced every single window and external door, changed old sliding doors into French doors, and squared off a rotten bow window all the while holding friendly conversation and being polite/ taking an interest in the kids whilst they rushed about. If all tradies took as much pride in their work as Nick & Ross we'd live in a much better world, thanks guys! Gary, Tish & the kids.
We had Jason for two days . He worked very tidy working in one area at a time. Finishing one job and tiding up afterward and them moved on. He would answer any questions asked and also made sure we understood how the new window worked and what we had to do so we did not damage the new windows. Jason was in are house but you did not feel you had a work man in he was very respectful of are home and the people in the house. We have already recommend the company to are neighbours.
Darren and Neil we amazing! The fitting of our windows threw them challenge after challenge and they took all on like absolute gentlemen and the windows look great! Thank you guys highly recommend this company
A wonderful job ! Heath and Barclay worked away calmly and methodically until the windows and door met to my satisfaction and theirs . They are highly recommended and the quality of the materials was excellent !
Sean and Anthony of Brackenwood did an amazing job of fitting my external fire door and my neighbours new front door. They worked quickly and cleanly and were extremely polite and courteous throughout. The finished job was neat, tidy and looked good. Thank you.
The work done by Vasilis was completed well and great care was taken. He was also polite and considerate, all went well.
Excellent service and support today by Andy the installer. Andy was both professional and friendly. He carried out an excellent repair which was efficient and quick. Great job.
Had a new front door installed today. Chris B who fitted the door was great - prompt, polite, helpful, informative and tidy. Really pleased with the work.
Andy M come out to us today on a service call to investigate a window catching. The service he provided was excellent not only did he sort the issue he went around all 16 windows and carried out a service on these. He even adjusted a door that had dropped which was not reported. He is an asset to this company with his positive can do attitude.
Great experience from the start, sales, survey and most importantly fitters. Our fitters Barry Elmore and Jamie Chapman done a great job, perfect attention to detail. Any little issues were resolved on the spot to satisfaction.
We are delighted with our warm roof installation. Lee and Alex the installers were first rate, friendly, highly competent and helpful throughout. We also appreciated the attention to detail and the clean up, leaving everything in tip top condition.
Excellent fitting job of a new French door, done by Ray and Stuart. Can only highly recommend Brackenwood Windows! On time, friendly, quick and even cleaned up afterwards. Very happy how easy everything went. Door looks very good. Thank you again.
My installation is not complete yet and there has been some issues along the way. So far they have been dealt with quickly and I’m hoping this will continue. So far we love the windows and French doors that have been installed! We had Mark and Martin do the installation so far and I would like them to complete it. They are professional, polite, tidy, thorough, nothing is too much, and with past experiences from other trades people I trust them to do the job to the highest standard. Thank you. Hopefully I will see you again :) Updated* I would recommend brackenwood to my friends. My installation is complete and we are over the moon. Any frustrations I had were soon forgotten by the team that installed my windows and doors! Mark, Martin, Leroy & Paul… thank you so so much! And not forgetting cheeky chappy Ray who only came round for the tea I’m sure! You are definitely a people’s person and even got your hands dirty! It’s a shame I don’t have any more windows to be fitted!! 👏👏👏👏👏
Just had 3 windows and 2 doors fitted by Vasilis and Chris- and what a joy it was! They were friendly , knowledgeable and hard working ,and also put right a couple of fitting faults inherited from the previous company's Installation I would thoroughly recommend both Vasilis and Chris ,and indeed Brackenwood Windows , and would have them again for any future work 👍😀
Leroy and Paul did an excellent job at fitting our new doors under some tricky weather conditions.
When a company send Three men around to turn your house upside down for two days Jim,Ant and Colin are the team you need they are polite courteous and always smiling. Everything was done methodically and finished to the highest standards every room is dust sheeted out and hoovered when finished all three of them work very tidiely... If you have windows from Brackenwood then this is the team you need to fit yours can't praise them enough Thanks Guy's and thanks Brackenwood
We had Ant, Jim & Colin install the windows and replacement door, they have done a brilliant job, they were very polite and kept everything clean and tidy, thank you again we are very pleased with our new windows.
We had our soffit, fascia & both kitchen windows replaced recently and the fitters from Brackenwood were brilliant. Their workmanship and professionalism are a credit to the company. We are delighted with our installation and the fact they tidied up after themselves so well was a bonus! Thanks to all - Geoff for our soffit & fascia, Barry Elmore & Jamie Chapman for our windows. You all did a great job!👏
We had a problem with one of our windows. Andy came to replace one of the panes. He was courteous and efficient completing the work in a timely manner.
From initial enquiry through to sales then fitting and customer services in between couldn’t fault anything. Very rare to find this level of service.
Post a great installation of our cottages triple glazing a year ago, as expected a few very minor adjustments. AndyM sorted all our adjustments quickly and and also even offered advice re maintenance that we can do ourselves to keep the triple glazing investment in great working order. Good to see a company and its staff that really understand what great service means.
Excellent communication from start to finish. The sales team was friendly and professional, with no pushy tactics, helping me choose the right product. The installation team (Darren & Neil) were efficient, tidy, and courteous. My new windows have made a huge difference—the house is noticeably warmer, and the noise from the street is significantly reduced. Highly recommend!
Vasilis and Chris were professional and worked non stop. Neat and tidy during and after completion. Friendly and answered questions AND went the the extra mile. Definite huge recommendation
Jamie and Denis were polite, they were quick working and did a good job. Happy with our new windows.
We had to have a repair to window opening and an end cap to the front door weather strip, I think that's what it's called. Anyhow this Young chap, Andy M, arrived early carried out the work and made some little adjustments to make everything work better. What a star, talked us through the work being carried out showed us the bad bits and the improvements after the adjustments a credit to the company and a very good sense of humour. Graham H
We are extremely pleased with our new doors and give high praise to Darren and Neil for their excellent work. They were very polite, professional, neat and tidy from start to finish. Our experience with all Brackenwood staff has been first class.
Everything about this was at a very high standard, from the process of getting a quote through to the delivery/install/scaffolders. Brackenwood have paid attention to the fine details that make sure the customer experience is of the highest level. Our installers, Vasilis & Chris were friendly, hardworking & tidy throughout. We would definitely recommend them to anyone looking for window replacement
Just had our windows and door replaced. Sean and Anthony did a great job fitting and took pride in the finish. We had just had our house decorated and they were very careful to not cause any damage. The bay windows look so much better! At a previous house I had an equally good fitting experience but had a problem with the door. Customer service were excellent and got it sorted.
Brackenwood have just completed installation of our new windows and doors, 30 years after they fitted our last ones! Both Mark H and Jake H were fantastic, excellent work by both and would highly recommend them. A few issues were encountered along the way which they've worked hard to ensure are resolved at pace. Even with the issues, still 5 star service. Overall a great job delivered.
Jamie Penfold and Dennis were very efficient and did a marvellous job and did not leave a speck of dust anywhere. I would recommend Brackenwood windows again.
Brackenwood have created a lovely conservatory for us. They were professional throughout and always made sure mess was kept to a minimum. Very friendly, we would recommend to friends and family!
Excellent service from Heath & Barclay who were efficient and tidy . Did a brilliant job and couldn’t be happier with the results
Excellent service and Vasilis, the installer not only did a fantastic job with a window and a door, but he left everything super clean.
Sean and Anthony did a fantastic job. They were extremely friendly, very professional and went above and beyond; keeping us informed through the whole installation. They were very clean and tidy, covering everything with dust sheets. It was a pleasure to have them around. Thankyou
We recently had windows and doors replaced and were fortunate to have both Jim and Colin attend. They both embody the concept of service with a smile. Not only were they incredibly polite, the were very efficient, getting the job done very quickly leaving now mess behind.
The window is wonderful and really enhances my property. I can commend the fitters Barry Elmore and Jamie Chapman who were professional, courteous and friendly. Also, on their first visit they spotted a small flaw in the frame to be installed (which they had been supplied with) and commendably brought it to my attention. They recommended postponing the installation until a new frame was made. The new frame was installed a month later. I was hoping Brackenwood would offer me a small discount for this delay but this didn't happen :-(
Both Matt in the office and Paul who carried out the work on my house were very professional and impressive. I'll use Brackenwood again and not hesitate to recommend them.
Excellent, not the cheapest, but certainly would take some beating. Vasilis is an outstanding fitter who takes a great pride in his work and it shows in the finished job! On the whole using Brackenwood, has been a more than comfortable experience. If we get another job in their field will definitely use Brackenwood without hesitation
Mark H and Jake H, did an excellent job fitting new windows and a door on 6/7th of October. They were very professional and very helpful.also cleaned up after themselves. We would definitely recommend Brackenwood to family and friends.
Very good experience. Very helpful and polite staff with no pressure to complete the purchase. Fitter arrived on time, very thorough and tidy, explained what he was going to do. Very pleased with the whole process and the quality of the doors. No hesitation to recommend.
Brachenwood top quality products. Excellent work by Jim and Colin installing my new windows. They were professional and worked in a clean and tidy manner. Top-notch. Thank you.
A bit of confusion over what was required initially was quickly cleared up, and Andy, who fitted our replacement window was efficient and quick, considerate of our home, and friendly as well.
An excellent job well done by Mark, Martin, and Chris. Really pleased with our new windows. Also Donald was really good when he came to give us a quote for the windows.
Great experience, very friendly and helpfully staff from start to finish. I would also like to say that my installation was perfect, Chris B has done an amazing job and I would be happy to recommend him to my friends and family.
Really pleased with the whole service for new windows and 2 doors all the way through from start to finish. Stuart was very helpful all the way through and Sean and Anthony, the installers, did a fantastic job and would have no problems recommending their services.
From start to finish, Brackenwood were just outstanding. Rob (director), Ryan (surveyor) & the team of fitters: Martin, Mark, Jim, Ant & Colin did a superb job of bringing our dream to life in fitting larger windows to our living room & kitchen, despite the challenge of us having lots of stairs to access the areas. They also fitted 2 of our bedroom windows & patio doors. The installation guys are really hard-working & very experienced but so friendly, even after quite a long journey to get to us. Everything was done to such a high standard, including the communication in advance of installation, words can’t express how happy we are with the results. We will definitely be returning to them to finish off our front door area & back windows & highly recommend them to anyone considering new windows & doors. Thank you all so much.
I have used Brackenwood windows on several occasions over years in different properties, and have never been disappointed in the service or quality of workmanship ,we have just recently had two Patio doors replaced and couldn't be happier with the result .
Absolutely delighted with our new front door and cloakroom window! A big Thank You to Jason for the superb quality of his work, and for cleaning up afterwards. Great customer experience all round with Brackenwood and highly recommend them.
From beginning to instalation this was an extremely good experience. The original sales visit and subsequent survey were carried out very professionally and we are very satisfied with the triple glazed windows. The installers, Mark H and Jake H were exceptional and did a very professional service, ensuring a brilliant finish and they cleaned the areas and took away the old windows. Well done Brackenwood, great service and many thanks. Charlie
Absolutely fabulous service from start to finish. Ian came to our house and went through everything to do with design, materials, fitting and payment. Surveyor visited to take measurements then finally our amazing fitter Jason . Polite, knowledgeable, professional and excellent installation. So precise. The porch looks gorgeous.He explained all about locking mechanism, cleaning, opening and closing of door. Security and possible issues. We are able to call at anytime with questions or problems. Brackenwood have a 10 year warranty. Highly recommend. Thankyou team. Shirley and Steve
My lovely new front door wasn't locking properly but Adam M came and fixed it in no time. Thank you Adam.
Paul came in today, on time and did a stellar job. He fixed all windows as agreed and did a minor, ad-hoc adjustment to another window when we asked. He was very meticulous and very careful with keeping the space clean and safe for our kids. Amazing!
Very pleased with our window installation from Brackenwood Windows! Darren and Neil were brilliant, punctual, cleaned and tidied up, and easy to get on with! They installed all our windows and doors in 3 days with quality workmanship! Would definitely recommend them!
The whole experience from beginning to end has been excellent. The product is great with not only a good aesthetic look but also very well made and strong. Of course the proof is always in the guys that turn your house upside down for a few days but Jim and Ant have been exceptional. They left the place clean every night and their workmanship was fantastic. I am walking around with a smile on my face
Andy removed and refitted one of our blown windows this morning. He did it very good time and was friendly and professional, thank you Andy.
The doors look fantastic. The whole process went extremely well from start to finish. The initial designer was able to give us exactly what we wanted and it has all turned out great. The installer arrived on time and worked hard to get the job done in the day. The only reason for 4 stars instead of 5 was because there were some parts missing and a couple of very small colour marks.
Vas is a professional person; competent and skilful, and did a fantastic job on our new front door. I would recommend him for any window or door installations.
Vasilis fitted my parents new front door for them. They are very very pleased. The service was brilliant and Vasilis did an excellent job. Thank you very happy customers.
Anthony, Sean and Barry did a great job installing our windows. They arrived early each day and worked hard throughout the day. They were polite and friendly and left our house tidy and clean after installation. We are very happy with our new windows.
Today we had our new Brackenwood front door fitted. By two great fitters Barry and Jamie they were very polite and courteous, they done a fantastic job we are so pleased with our new front door it looks amazing. Thank you Barry and Jamie
We had our replacement doors and windows fitted over 3 days including 16th,17th and 18th September by Heath and Barclay and we would like to commend them for their friendliness, expertise and efficiency. They were extremely helpful and at the end of each day cleaned up thoroughly and kept us informed about all aspects of the work being undertaken for which thank you. We were completely happy with their intense work ethic and recommend that they be rewarded as appropriate.
Just had new window fitted, great work by Jake O. Very tidy, helpful and polite, and a very neat and polished job.
Ant and Jim. We're fast tidy and very polite yesterday whilst replace our windows. It was a pleasure.
Vasilis carried out an excellent installation of our new front door, cleaned up after the work to an excellent standard. We had a problem that only 3 keys were supplied instead of 5 he contacted the office and this is in process of rectifying. Thoroughly recommend. Would use Brackenwood again.
This is for a total replacement of glass conservatory roof with a fully insulated, lightweight ‘tiled’ roof. All work completed totally to our satisfaction and really pleased with the result. Our two fitters, Lee and Alex, were quick, efficient, worked hard all the way through the project. They were also friendly and great to deal with. Brackenwood dealt professionally with us all the way from sales process to completion
We just had our new widows and front door fitted by Colin and Jason, both lads worked to a very high standard leaving the house tidy after the install . They are a credit to Brackenwood .
Barry and Jamie were both courteous and respectful in our home and very good at their job. Installation was done with minimal mess, with excellent finish and we are very happy with the final result
Mark H & Jake H fitted a new window & door for me, Fast. Efficient, friendly yet professional, tidy. Great service
Jake O my installer was fantastic. Great service. Great product. I am so happy. Thank you
Ant and Colin were excellent - working and cleaning up efficiently in each room. Workmanship was excellent.
Jamie and Mark provided an excellent quality service. They were very respectful of my bed bound mother who remained in the room. Although noise and mess cannot be avoided, they did their best to keep it to a minimum. The guys worked hard without a break to minimise disruption for her while doing a great job, the window was well fitted and cleaned thoroughly inside and out. The room was hoovered and outside washed down. Thanks guys
Michael and Bradleigh were both very professional the way they went about their work very amenable and always with a smile. They left site in clean and tidy state. I would certainly recommend them.
We had a composite door, french doors, 2 bays and several 'normal' windows installed by Brackenwood. The quoting process was clear and had none of the 'pushy-ness' we found with some of the national companies. We're around 2 months into our windows now, with a mixture of hot sunny and torrential rain. The product is good and we had no issue with the install, Mark H and Jake H did a great job working through the job at a good pace and keeping us informed on what was up next. We've got a few more windows to do on future and we'd definitely use Brackenwood again.
Jakoo came and fitted our new front door. Extremely polite and friendly as well as tidy and brilliant at his job. One very happy customer 😁
Nick and Ross are great ambassadors for Brackenwood Windows. What a team, replacing eight windows in two days throughout torrential rain. The result is a transformed house, with superior high quality triple glazing. They worked tirelessly, with good humour, respect and professionalism. They completed the work and cleaned up perfectly. Thank you both and the whole team, Howard (Sales), Ryan (Surveyor), Helen and Catherine (back office).
Andy and Wade came today They are first class fitters did an excellent clean job Very friendly checked everything before they left
We had 9 windows and a new door installed as a replacement for older windows. From design consultation to scaffolding erection/dismantling and fitting we had a great experience. Everything was managed very professionally, and Joe Randall and his team-mates were great fitters. The expected ‘make good’ work I had to do after this project was minimal, just a little plastering and painting. We would highly recommend Brackenwood Windows.
Absolutely fantastic Nick and Ross outstanding quality of work and professional attitude at all times a credit to the company really happy with the windows installed M DAVIES
Had new door fitted 2yrs ago and top hinge had severely dropped making it very difficult to lock. Notified Brackenwood on Friday of Bank Holiday and after a gentle call to them on Tuesday an Engineer arrived 1st thing Weds and repaired the door in 10mins. It is now working better than when 1st jnstalled. I can't fault their service and courtesy and would give them 6 stars if I could.
We recently had our windows and doors (excluding front door and garage) replaced by Brackenwood. The installation team of Colin, Jim, and Ant did the work in two days, less than expected. The team were obviously used to working together as their different roles meshed smoothly together; hence the speed with which the work was completed. All the team members were cheerful, courteous, and good communicators. It is too early to say whether the work done will stand the test of time, but from our layman's view the work done was neat and professional, consistent from room to room. Where necessary the floors and areas adjacent to windows and doors were covered by dust sheets. The work areas were left clean and tidy at the end of the first day and on completion of the job. We are very pleased with installation.
We had 5 triple glazed windows fitted by Barry Elmore and Jamie Chapman. Two of them were quite large windows. They all look amazing. Barry and Jamie did excellent job. They are very friendly and professional. Happy customer.
Brackenwood have now replaced all our windows, doors and facias over the last few years. Just had the last four windows replaced by Vasilis. They look fantastic - expertly fitted with excellent attention to detail. Lovely guy, very polite and friendly. Would highly recommend.
Joe Randall is an excellent fitter, I give him 10 out of 10. He and his teammate Wayne did very well. So happy with the two new windows. A very good window company with all the good employees.
Nick & Ross did an amazing job fitting our windows and porch in New Malden. They were friendly, worked extremely hard and were happy to answer all of our questions. Great communication and customer service from Brackenwood from start to finish. We would highly recommend them and happily recommend them for more projects - with thanks from the D’Souza family
Replacement windows & doors. Simple and easy quotation process (no 3 hour pressure sales unlike another company!) Measuring up was done quick and fitters (Mark.H & Jake.H) did a great job and were clean, tidy & professional.
My window fitters were Darren and Neil. If they turn up for your job job you are on a winner. They obviously enjoy working together and take pride in installing a quality product with professionalism and attention to detail. I have no doubt I will use Brackenwood in the future as I have in the past. Price was reasonable too.
Early days but the quality and appearance of the door is first class. Vasilis, the fitter, is in possession of the highest qualities necessary when in contact with customers. He carried out the installation calmly and was cheerful throughout. The disturbance was minimal and he left the site spotless.We couldn’t recommend him higher. He is a credit to your company.
We had our windows replaced on rhe 8th of August. Jake came and was thoroughly professional throughout. He was clean and tidy and gave us good advice. He made the whole job look effortless. Can't thank him enough and would definitely recommend. We'll done Brackenwood.
Brackenwood came round to replace our windows, and they did a fantastic job. The previous owner took minimal care of the property, and now we have gorgeous windows that open and close with ease. Our fitters, Colin and John, did a fantastic job. We also really appreciated them showing us specific features that I know we never would've spotted (e.g. adjustable resistance). 10/10 would gladly recommend
Geat service yesterday from Andy and Wade ,polite,super efficient plus backed up with great support from Nicola in the office
Martin and Colin installed my new bi fold doors yesterday, they are very quick and they clean everything up nicely after. I am very, very pleased. Great service. It's a pleasure to do business with this company from the very beginning to the very end everything went very smoothly!
Mark H and Jake H did a great job fitting a new Brackenwood window and door. Very quick and with minimum disruption clearing up after themselves. Would use Brackenwood and Mark/Jake again 😁
Excellent service from beginning to end. On the 2 installation days our fitters were Darren and Neil. They were very efficient and friendly as well as being extremely thorough and tidy. Would highly recommend the company and the fitters. Thank you. Lesley
All windows and doors replaced, the team were here all week and did a great job. Many thanks to Vasilis, Heath and Barkley who worked really hard, completed fitting to a very high standard and covered the new carpet and cleaned up well.
Ross and Nick did a good job, answering questions as and when needed. I will definitely recommend Ross and Nick for any installation work by Brackenwood
Sales process was very straight forward, Vasilis the installer was very polite and clean worker, very happy with the result
Sean,Anthony, Alex & James excellent job polite, professional and informative. The workmanship is brilliant thoughly impressed.
Once again a first class service. Vasilis is a credit to your company.he is a first class fitter. So neat and tidy.well done
I had my new windows installed at my flat this week and it was a job very well done by John and Judd, very professional and the windows look great. I couldn't be happier.
I was initially apprehensive about the upcoming work, but meeting fitter Jake O two days ago put me at ease. He's incredibly friendly, professional, and punctual. Jake expertly installed our windows and door, leaving everything spotless and to perfection. Huge thanks to Jake O for his outstanding work! I'd highly recommend Brackenwood to anyone.
We are really pleased with the windows and front door that has just been installed by Darren & Neil. The windows and door are such a high quality and looks fantastic Darren ,& Neil are excellent fitters, very skillful in their work resulting in such a high standard., attention to detail, cleaning up every step of the way. They were very friendly and was very impressed how they worked together as a team involving us every step of the way. We have 2 Frenchies who were greeted and made a fuss of by Darren and Neil, they loved the attention and the treats they gave them every morning, they will miss them now it's all finished. Darren & Neil provided excellent customer service, the best tradesmen we have had in.the house. Brakenwood are extremely lucky to have such great employees. I would definitely recommend Brackenwood windows to anyone and without a doubt Darren & Neil
From the salesman,surveyor and the fitter and the office staff very well done to you all. I will not hesitate to recommend Brackenwood. So pleased with my front door
6 triple glaze windows fitted and a new front door. Excellent quality. Issue with the patio door lock after a couple of months which Wade came and examined, found an issue with the window fit, came back and fixed the lot. Wade knows what he’s doing. Very professional and friendly. Thoroughly recommend Brackenwood and Wade.
We are very pleased with our newly installed conservatory and particularly impressed by some of the guys who did the work. Couldn’t ask for a better service, from initial enquiry through to completion. Helpful, fuss free and great communication every step of the way. Mike and his colleague did a great job on the groundwork and brickwork. Mike’s communication was exemplary. Alex, Adam and Ricky were excellent. Their attention to detail and constant desire to keep things clean was impressive. Finally, we would like to extend our gratitude to George who did all the electrics. He went above and beyond and left us with an excellent service.
Delighted with our front and rear door installation by Vasilis today. Very professional work carried out cheerfully and cleared up thoroughly afterwards.
Had my new front door and surround fitted by Brackenwood today. Delighted with it, both by the way it looks and by the way the job was done by Jim. All done very efficiently and thoroughly cleaned up after completion. Thank you, Jim.
A great front door installation experience from Mark H. He was prompt, courteous and efficient, doing a swift and very professional job with a high quality finish. Consulted on all the options we had and explained all the details of the door and locking system. Helpful and cheerful- thanks Mark, we are very pleased with our new door!
We have just had our windows installed by Mark P, and Dan B Brackenwood Installers. Two really nice people. Professional, conscientious, reliable, and considerate. They put clean dust sheets down in all the rooms they worked in, hovered and cleaned up every day. Nothing was too much trouble for them, listening to all our needs, and going out of their way to help us. A massive thank you for, making our week run smoothly. I look forward to seeing you both again next week when, you return to finish off the few bits left, and my door knocker to be fitted. Well done Brackenwood. I would recommend this company after my experience this week.
The installation was quick and painless. They hoovered and swept up after themselves which meant minimal work for me! Everything was communicated well and organised quickly. Would definitely recommend
Sean and Anthony fitted new windows into my shed/workroom and I couldn’t be more pleased! They were both lovely and very professional. Everything was left spotless inside and out and the finish both internally and externally is fantastic. Process from start to finish has been very great and everyone I have spoken with at Brackenwood has been very pleasant. I would definitely use the company again and have no hesitation in recommending them.
We had Brackenwood install new windows and door in our 2 bedroomed flat. From beginning to end they were very professional and nothing was too much trouble. On installation day the engineers arrived promptly and cleared up, removing all old materials from site. The windows were even cleaned before they left. A Good joob
Excellent service at every stage of the process. From the incredibly helpful sales team, Luke and Rob, to all of the fitters, especially Sean and Anthony, nothing was ever too much trouble. They worked with us to provide the exact look and quality of product that we required. The replacement of the conservatory windows was probably the trickiest requirement of the install, but was handled expertly and with minimum disruption. The fitters were incredibly hardworking, tidy and were so proficient that there was hardly any evidence of windows being taken out and replaced. We are delighted with the install and would highly recommend Brackenwood.
Very professional, punctual, job well done by Kayne and Ricky, and great customer service. Definitely recommend
I have just had my front door replaced by Brackenwood. From my first contact with sales, it has been such a smooth process. I've been kept well informed of progress and have been given honest advice from the start. Thank you to the sales team, the surveyor and everyone that I have spoken to on the phone. Everyone has been so polite and nothing has been too much trouble. And a big thank you to Jon, who has done a brilliant job fitting the door today. The door looks great and we're very impressed by this company. Thank you all so much
Thank you Nicola for your quick response in my time of need. Andy appeared in an hour and put my front door back into locking order. Not many companies jump to your requests for urgent attention. Brackenwood certainly do. I am delighted with my door, which was installed a year ago and the excellent service I have received from Andy today. Thank you!
Another great install by Mark and Jake. The new doors really open the space up. Great work and thanks again 👍
Having suffered at the hands of Anglian Windows many years ago in my previous purchase of replacement windows and doors (ie no steel supports installed in bay window on initial installation, mis-sold finance and incompetent installers who broke furniture), it was pleasant and easy process to get replacement triple glazed windows and new front door, all fitted neatly within 2 days. I would not hesitate to recommend Brackenwood
Be very careful with this company. Any chips, scratches or marks have to be reported within 24 hours for replacement. Even if you point defects out to the fitter and they acknowledge faults this does not constitute you reporting it. I have had units replaced on 2 separate occasions due to obvious marks and scratches but am now stuck with a replaced unit with a big chip in the middle because, despite reporting it to the installer at the time of installation and them saying it should be replaced, I didnt report it in enough time. Stuart (salesman) has even suggested the damage had been caused by nearby building work despite the fitter at the time saying the unit was delivered damaged. Edit: The response below is factually incorrect, the unit with the chip was replaced in June not April. The earlier replacements were for obvious defects within the glass units which the salesman and fitter agreed with. There was no mention of this being purely a goodwill gesture and it is not recorded in writing anywhere. With the current issue the fitter at the time stated he would organise replacement, Brackenwood seem to have no record of this. I have removed a comment I made about Brackenwood using low grade glass as whilst this is what the fitter said, I recognise this opinion presented by a Brackenwood employee may not be fact. I did not threaten or explicitly state that I would write a negative review unless my remaining £100 balance is written off. I have paid my full balance before writing this review. Following this review I have been emailed by the CEO stating the following; ''We are writing to advise you that your guarantee is hereby formally withdrawn, effective immediately. This action is taken in accordance with the terms and conditions of our guarantee, which permit revocation in cases where: A customer brings Brackenwood Windows Ltd into disrepute. Public statements are made which are materially false or misleading; or Attempts are made to cause reputational harm to the business.'' He has confirmed the guarantee will only be reinstated if I change my review or delate it entirely. Feel free to look at my previous reviews. This is the first negative one I have posted.
From first contacting Brackenwood through to installation- the process was so easy. Communication was brilliant and the 2 days of having the windows and doors installed were so smooth and easy.
The windows are lovely and any issues that cropped up were sorted Very good workmen polite and clean workers
Title: Exceptional Service from Nick & Ross – Hardworking & Professional! Review: Nick and Ross from Brackenwood Windows recently installed our new windows, and their work ethic was nothing short of outstanding. They arrived early every morning and worked diligently for an entire week, ensuring everything was completed to perfection—without a single delay. Their commitment to staying on schedule while maintaining the highest standards was truly impressive. Their professionalism, expertise, and attention to detail were evident in every aspect of the job. They took great pride in their work, and their friendly, courteous attitude made the whole process a pleasure. It’s rare to find installers who are so efficient, knowledgeable, and genuinely invested in customer satisfaction. Nick and Ross are a tremendous asset to Brackenwood Windows, and I couldn’t recommend them more highly. If you want a flawless installation carried out by a team that goes above and beyond, these are the fitters you need!
Excellent service from start to finish. Quality front door now installed and looks fantastic. Fitting was painless and throughly professional by Mark and Jake; very polite, respectful and friendly. Throughly recommended.
Excellent work from Lee and Alex who went above and beyond as far as we were concerned. They were working in really hot weather and could not get away from the sun up on the roof. Very neat and tidy with no clearing up left for us to do. The new conservatory roof looks great and it is now no longer an oven in there when the sun shines. The plastering only took a day and the electrician came the following week to connect the lights which look great. We even had a refund on the lights as they quoted for eight but then said six would be enough and they were right. Looking forward to seeing how warm it will be in the winter. Well done to all involved and thank you. Would have no hesitation in using Brackenwood again in the future.
Our windows have been superb and they along with the front door are beautiful. We did however recently have an issue with one of the bedroom windows not opening correctly. Brackenwood came out the following day when we reported it which was excellent. Our engineer was Vasilis, he was very professional, well mannered and did a great job. He came in, got the job done and we are extremely happy. Great job Vasilis and Brackenwood, keep up the good work.
Great Service from the outset. Visited the local showroom to pick out the front door we wanted, Luke M answered all our questions and talked us through all the various options available. The installers Heath & Barclay did a great job. They were efficient, clean and even made good some gaps and cracked plaster that were already around the inner walls and floor of the old door. Thanks for your hard work guys!
Couldn’t be happier with our new front door. Very professional and friendly service from quotation to installation. Our installer, Vasilis, was timely, friendly and professional, and did an excellent job. Very happy with the finish!
Really pleased with Brackenwood, all doors and windows supplied and fitted. John and Joe did a great job on the installation. They left the place spotless. Thank you for all your hard work
Very professional and very good quality doors, am very pleased with the job. Jake O the fitter was polite, and friendly , and ensured he cleaned up after finishing the job. Would highly recommend Brackenwood 😀
Sean and Anthony installed our new triple glazed grey windows together with a new rear garage door this week. From the moment they arrived at our property they were extremely professional as well as both being very polite and friendly. They were with us for 2.5 days and the standard of their work was exemplary. This is the 3rd time we've had Brackenwood work on our house having previously had them install new roofline for us and a front door & rear bifolds. Every time their installers have been fantastic. I would have no hesitation in recommending Brackenwood for your home improvement needs 👍🏻
Colin did a good job of installing our new door today, very happy from start to finish. Would use Brackenwood again.
Very happy-windows all seem great and very happy they are triple glazed. The installers, Jon and Joe were very polite and personable. They checked a few details with us to make sure we were happy before proceeding and tidied up very well afterwards. They were fine with our dog which is also a great help. They just ‘cracked on with it’ and did a great job.
I required a service call from Brackenwood regarding my front door. Outstanding customer service from Nicola, quick and clear communication and got me a speedy appointment booked. Andy then arrived on time. Polite, helpful and did a brilliant job solving my issue. Fantastic! Thank you
Installation of a door and side panel in a kitchen. Quality of the product is excellent. The installation was done by Barry Elmore & Jamie Chapman, they were both very friendly and the quality of their installation was excellent.
Installers MARK & MARTIN have just completed my installation of my new triple glazed windows, they were very clean and covered everything with dust sheets. The installation was excellent they are a great asset to your company.
We have just had Nick and Ross replace eight windows and our front door. We are so happy with the work they have completed – the windows and doors look brilliant! Nick and Ross were amazing! They were very enthusiastic, personable, polite, and they worked extremely hard over the two days to complete the work. It was nice that they kept us updated with progress throughout and gave us the opportunity to ask any questions, if needed. We really got the feeling they cared about their work and that they wanted to do the best job possible for us. Thank you very much!
Jim installed our composite front door. He worked really efficiently and we are very satisfied with the job. Great communication and customer service from Brackenwood from start to finish.
My new windows have just been installed by Darren and Neil, I would like to thank them for their professional and cheerful attitude. I am very pleased with the windows and the fitting.
Kitchen extension/Garden room 1st Fix completed today, looks amazing, better than could have dreamt with the stunning Lantern roof. Excellent Communications for scheduling, conscientious and considerate Tradesmen. Many thanks for a great Team working through a HEATWAVE Adam, James, Ricky - and Mick/Brad.
Would highly recommend Brackenwood - easy process start to finish. Our fitter Jon was lovely and really helpful :) New door looks fantastic!
Nick and Ross done an excellent and professional job on fitting all my windows and doors . They were very polite and kept me informed on everything they were doing. They tidyed up after themselves and kept my house clean throughout the installation. They had help on the Wednesday with Mark and Jake who to were polite and also professional in there work. After having a bad experience with a different company years ago( who now don't exist)this was a pleasure. I would highly recommend Brackenwood Windows and doors.
The fitters John and Joe were really nice chaps did a wonderful job tidied up beautifully very pleased with my new windows and doors
Nick and Ross fitted two large triple glazed units in my pool building with only a narrow ledge between them and the deep end. They did an excellent job, protected the pool from debris and neither fell in! Well done chaps. Alan Munro at Thornbury House
Very good service, very efficient Fitter Sean very helpful, knowledgeable and polite. All work done to a high standard and finish. Would recommend to use
We have just had all the windows replaced by Brackenwood Window, the quality of the windows are excellent, the installer Jake O was very diligent respectful of our property, always made sure he left the property clean after a days work. On one day he was assisted by Jake, Mark and Ray who were equally as good. We were very pleased and have recommended Brackenwood to other friends.
Very happy with our new windows fitted by Brackenwood Windows, The main fitter Jake O was very diligent and respectful to our property, cleaned up every day. The other fitters were also very good Jake, Mark & Ray. We have recommended them to our friends. Thank you
Had a great experience with Brackenwood from start to finish. Howard the sales rep went through all the information and options we could have. We then had Mark H and Jake H to install our new windows and front door. They were amazing. Very polite and friendly. Cracked on and got the job done in 2 days. Their attention to detail was awesome and changed anything that had marks on it that they couldn't get out on the trim before applying it. Would recommend to anyone wanting to get any products from Brackenwood.
Just had 4 large upvc sash windows fitted to our 200yo cottage and they look fantastic. Brackenwood managed to match the original wooden sash windows perfectly so although they are modern they look correct. They supplied a quality product at a great price. Vasilis was our window fitter and he did a fantastic job and left the place clean and tidy; it was a pleasure having him work in our house. Thanks to the whole Brackenwood team...
Couldn’t be happier with our new windows, front door and French doors! Nick, Ross, Simon and Mark did an amazing job, were super friendly and extremely hardworking and professional. They were all so good and patient with our two dogs, who couldn’t help but to see what they were up to! They transformed our house in only three days, we couldn’t be more thankful!
Had bifold doors and a kitchen window fitted by Brackenwood. Must say, the two installers, Martin and Mark, were brilliant. Arrived on time, polite, respected my property and done a fantastic job. Even in the downpours, they continued to work. Their work was faultless and all the rubbish was taken away and all areas were swept. Certainly wouldn't mind them two again for future work. Well done both of you.
We are so very pleased with our new Brackenwood windows. The product looks great and the installers, Sean and Anthony, were very professional and hard-working. Thank you.
Our twin installers Sean and Anthony did a magnificent job. Efficient, clean and speedy, working non-stop all day. Congratulations to them and thanks for our lovely windows. Made it quite a fun day all in all!
We are very happy with the overall service from Brackenwood. They came sooner than originally informed and Darren and Neil were super professional and did a great, clean job. Thank you very much and will be definitely consider Brackenwood for any future works.
Just had Andy M round to replace the hinges, as the wrong ones had been installed originally. Brilliant job, and took no time at all. It's nice to be able to open them again.
New windows and front door were professionally fitted by Mark H and Jake H, we would definitely recommend as they did a fantastic job, we are extremely happy with their work and such friendly guys nothing was too much trouble. We would definitely use Brackenwood again.
I have just had Brackenwood replace all of my windows and supply a window for a future project. I was very happy with the price quoted as the windows came with triple glazing for the same price as double glazing. The time taken from placing the order to having an installation date arranged was only a few weeks. The installation team, Heath and Barclay, were great. They are polite and pleasant guys. They explained how they were going to approach the job, they put protective covering on the floors and did a great job of clearing up each day. Their workmanship is extremely good, it certainly wasn’t a rushed job, time and care were taken on each window. The triple glazing has made such a difference to the road noise coming from a nearby busy road. I would definitely recommend Brackenwood.
Mark and Jake were excellent. Efficient courteous and polite and even hoovered all up. Brilliant
We had all our old 80s mouldy, leaky, draughty windows replaced with triple glazing. It's made such a big difference and looks so much better and cleaner - most importantly much more energy efficient. All the guys from start to finish were great and did exactly as we asked in each room in terms of leaving original features in tack etc. Jake O and Jon were brilliant and worked so quickly - very polite and informative. Couldn't believe it only took two days for the whole house. Also, thank you for putting up with the terrible coffee we made you! 😂
Mark H and Jake H did an excellent job of installing patio doors recently. They were polite and courteous and left site clean and tidy. Would certainly use Brackenwood again.
Many thanks to our two Brackenwood installers Martin and Mark for a great job had my whole house windows installed no mess and very professional, cannot recommend them enough if you are thinking of having new windows Brackenwood are the best make sure you ask for Martin and Mark to install excellent job.
I would thoroughly recommend these guys. Our fitters Mark H and Jake H were courteous and polite. They made an excellent job and were clean and tidy.
Very happy with the service from Brackenwood. Darren and Neil did an excellent job fitting our new front door and were very considerate and tidy. Happy customer, and would definitely use Brackenwood again!
Earlier in 2025, we decided to replace our glass conservatory roof with a solid roof as our conservatory was too hot in the summer, too cold in the winter and certainly not eco friendly. Basically, we hardly used it. Having researched Brackenwood thoroughly, we didn't want anyone else to run the project and we weren't disappointed. As expected, everything ran like clockwork from start to completion. The team were fantastic and the project was delivered on time and without a hitch. The solid roof has made an incredible difference. It's now an additional room which we use regularly; no fluctuating temperatures and no glaring south facing sun. An outstanding result. We would thoroughly recommend Brackenwood 100%. We wouldn't go anywhere else. Our sincere thanks to everyone who participated in our project. Michèle & Ian Ross, Buckinghamshire
Fantastic service from start to finish. We had 9 windows and 2 doors a set of French doors & a set of patio doors fitted window blocked up plastered inside & rendered outside by Darren Neil & Paul from Brackenwood, the guys were very professional and have done a fantastic job of the fitting them all. We Couldn't be happier, thanks guys.
Very happy with Brackenwood. Chris B and Martin A did a great job of the installation.
Had all windows replaced in my dormer bungalow and a new front and back door. Went for anthracite grey inside and out and looks great. Good experience from start to finish. Good product. The two fitters , Nick and Ross, were excellent and ensured all was perfect . Definitely recommend Brackenwood.
Very impressed with Jon & Joe. Kept us updated with progress and times. Excellent finish/fit to both windows and doors.
salesman was nice enough and wasn't pushy like some others we had round, the quote was extremely expensive, the highest quote we got by far, £7200 for a simple French door! i know they will justify the cost by saying the quality is much higher, but reading other reviews out there, that doesn't appear to be true, they said they were the only company to offer A rated windows, however 2 other companies said the same thing, and finally, if a salesman turns up to quote in a BMW m4 which he did in this case, im already assuming the quote is going to be high..
Excellent service from initial visit through to installation. Any queries were sorted out promptly. Fitters, Heathcliffe and Barclay, did a fantastic job. Will be using Brackenwood again next year.
Just had four windows replaced by Brakenwood. James and Kayne were polite and professional. Did a fantastic job and left the place as they found it. Thankyou very much very happy with your service.
Fantastic service from start to finish. We had 11 windows and 1 door fitted by Brackenwood, Mark and Jake were very professional and have done a fantastic job of the fitting them all. Couldn't be happier, thanks guys.
Excellent service very pleased with Beyr and Brandon. Arrived on time couldn't of wished for better service, all cleaned up great. Thanks guys.
Brackenwood replaced my glass conservatory roof with a proper roof and ceiling, containing insulation and fantastic spot light, turning a room that was too hot in summer and too cold in winter into a beautiful, functional room in constant use. Thank you Brackenwood.
Installers Mark P and Dan B carried out and excellent job the windows were large and heavy but installed without fuss Whole project from enquiry to completion very smooth and helpful
Mark p and Dan b were our fitters who provided an excellent service. They were very pleasant and humorous and nothing was too much trouble.Be prepared to make sure your kettle is in good working order though as they do like their coffee.
Lee Follett-Smith came around to give me a quote and impart his experienced knowledge re double/triple glazing and what a real diamond he was! A week later the surveyor attended to confirm the details and measurements. Within 6 weeks the triple glazed windows were fitted by a very friendly and competent team of Lee & Alex whose work and care is first class. Upon completion everything was left clean & tidy The difference now in my property’s heat retention is unbelievable. I have no hesitation in highly recommending Brackenwood windows. ⭐️⭐️⭐️⭐️⭐️👍
I am absolutely delighted with the window installation service provided by Brackenwood! From the initial consultation to the final installation, their team demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction. The installation team(Nick and Ross) was punctual, courteous, and respectful of our property. They worked efficiently, ensuring minimal disruption to our daily routine. The attention to detail was impressive, and the finished result exceeded our expectations. The new windows have transformed our home, improving both its aesthetic appeal and energy efficiency. We've already noticed a significant reduction in noise pollution and heat loss. I highly recommend Brackenwood to anyone seeking top-notch window installation services. Their exceptional workmanship, combined with outstanding customer service, makes them a truly exceptional choice. Thank you, Brackenwood, for an amazing experience! Beatrice Awuku, GrainClose, Tilehurst Reading
Just had Andy round to service my Bi-Folds. He provided an excellent service - taking time to show me what the problem was and how he was going to solve it. Plus he showed me where we might have issues in the future and how best to maintain the doors.
just had my renewed my double glazing with Brackenwood. I cant recommend them enough, service excellent. Work completed by Jim who was excellent in time keeping and work efficently and clean. would recommend brackenwood
Nick & Ross installed my new front door on 1st May. It was a pleasure having them actually do the installation. What a difference a new front door makes to my property. My experience from start to finish has been second to none. The Customer Service has been outstanding. Exactly what I was looking for and very happy to recommend this local Company. Outstanding in every way, highly recommend. Thank you.
Fantastic service from start to finish. The fitter explained everything and left the job spotless. Would highly recommended
Colin arrived on time was really friendly worked hard and did an amazing job fitting our new front door. He also raised up the step and removed the existing door. His handyman skills were very good and we are delighted with the completed work. The door is very good quality and no issues with the handle and lock. Many thanks Brackenwood!
Just had Mark and Stuart do an excellent job of installing windows and doors on my garage conversion. Great service.
We had our conservatory roof replaced with a solid roof. The installers, Lee and Alex, were excellent. Hard working, polite and friendly. The work was completed on time and done very professionally and to a high standard. We are very pleased with the end result and would highly recommend Brackenwood.
Michael and Wade were excellent. They rescued my build by sorting out a number of faults with windows & Bi- Fold doors from a builder who left me with the problems. Thank you for the help. I was so happy to finally get the support & skills I needed.
Just had Chris and Martin install a new door very pleased with everything they did and very professional.
Michael and Bradleigh have just completed our conservatory installation. We are delighted with it. Superior job done and chaps were always on time and worked to an excellent standard. We would recommend Brackenwood.
Our window installation was done on the 28th April 2025. Tim and Colin were the team that were doing our windows, we can honestly say that the whole process was seamless from start to finish. Very well executed, the finish product is excellent and they kept it clean at every point along the process of installation. Tim and Colin were very friendly and professional at all times, answered any questions we had politely and to the point. I would happily recommend this service and also mention that Tim and Colin are an asset to Brackenwood. Thank you. Adelida Gatt
Written on behalf of my grandmother. A huge thank you to all the team at Brackenwood. Jim and Colin were efficient and polite - they completed the installation to a very high standard. One of the smaller windows arrived broken, however they notified us of this and immediately ordered a replacement free of charge to be installed within 2 weeks (due to the custom-sizing required) - I felt they were extremely trustworthy and had a lot of integrity. The triple glazed windows are of excellent quality and they’ve really lifted the interior & exterior of the house. I am sure I will be saving on future winter fuel bills. An excellent service from start to finish - I will be going with them again when I get my other windows completed!
March 2025 - I’ve recently had my conservatory roof replaced by Brackenwood. The whole experience has been exceptional. From Alan who came and did the survey to James, Ricky and Adam who did the replacement. They really went the extra mile and I have complete confidence in their work. They left my house tidy and were polite and helpful. Really great experience. April 2025 - I had my windows replaced by Brackenwood. The installers did a really good job - especially with the bay windows which were a challenge to fit. Mark H and Jake H were polite and professional and did a really good job. They achieved a lot in 3 days and I’m pleased with the results.
I recently had new windows installed by Brackenwood Windows Ltd., and I couldn’t be more pleased with the entire experience. From start to finish, the service was top-notch. The team was incredibly professional, and the installation process went smoothly. A special shoutout to the installers, Barry and Jamie! They were punctual, friendly, and clearly knew their stuff. They worked efficiently and ensured everything was perfectly installed, leaving no mess behind. It's clear they take great pride in their work. The quality of the windows is excellent, and the entire house feels more secure and energy-efficient. I highly recommend Brackenwood Windows Ltd. if you’re looking for reliable, professional window installation services. Thanks again to Barry, Jamie, and the whole team!
Old polycarbonate conservatory roof replaced with a solid roof. Looks amazing! The fitters, Michael and Bradley were brilliant! Very professional and perfectionists.
Mark and Dan were professional, friendly, approachable guys who know their trade. They were very clean and tidy and the job was finished to the original schedule. If you get a chance to ask for specific fitters, these are your men.
Really pleased with our new windows and front door our fitters Vasilis and Paul were polite, friendly and professional and very helpful leaving the site each day very clean and tidy would not hesitate to use Brackenwood again.
Darren and Neil did a fantastic job at fitting our windows and new front door. They were professional, polite and friendly going over and above everything that was asked of them.
We found Brackenwood via Google, and based on numerous good reviews, enquired about getting a conservatory. Darren was fantastic and understood our requirements exactly. Visited their showroom and was impressed with options available and now all built and looks outstanding. All of the on-site team (Mike, Rod, Riley, Mick, Adam, James, Matt — sorry if we’ve missed anyone!) were highly professional, great time keepers, excellent at their craft and super friendly. Would recommend.
Conservatory roof replaced with a ‘solid’ roof. Fitters Michael O’Brien and Bradleigh did a great job, kept us informed all the way through and left it cleaner than it was before. Would highly recommend
Jason & Jake O were our installers, they were very friendly and did an outstanding job installing our windows, French doors and front door. Very professional job, thank you both. Would recommend Brackenwood, very happy
Triple Glazed Bedroom and Kitchen windows. From initial visit from Roy explaining what can be done for us and sorting things, to communication with Mike in the Office and installing them done by James and his son on the 5th April 2025, everything has been done to a high standard. They are satin black finish on the outside and white on the Inside and they look really smart. We will hopefully benefit from them properly this next Winter. Thanks again to all.
We would certainly recommend Brackenwood windows. From our first enquiry right through to fitting it has been a smooth and excellent customer service experience. Our fitters Mark P and Colin C were friendly, professional and very tidy.
Just had a lock fitted by Andy M , friendly efficient service on a job I know was much more complicated than we first thought, Thanks again
Brackenwood Windows and all the staff have been brilliant from the very initial telephone conversation right through to final installation. I highly recommend them and will definitely be using their services again. It is so nice to work with such an excellent company.
Andy came to deliver us some parts we lost. We also had an issue with our bifolds....self fitted. He very quickly resolved this, this was above and beyond. Thanks Andy, brilliant service.
From first speaking to Nicola in the office to arrange a maintenance visit, to Andy M for coming out today to fix the door, I cannot fault Brackenwood at all. Communication from both Nicola and Andy was second to none, both very professional and polite. Would certainly recommend Brackenwood to anyone looking for a professional company and good quality doors. Many thanks.
From the initial email, showroom visit, survey to installation today the service and communication has been amazing. We can't recommend highly enough. We're so pleased we stayed with a local family business and love the results. Jake O completed our install, was on time, tidy, demonstrated how everything worked and was polite and courteous. Absolutely exceptional service end to end thank you Team Brackenwood!!
Andy was really pleasant and very helpful, did a great job fixing my window lock.
Both Darren & Neil were excellent window fitters, they kept me informed on arrival time and were really friendly. I would definitely recommend this company.
Three windows expertly fitted by Jason today! Needed some 'fettling' to fit perfectly but all completed without issue and everything tidied up and old windows taken away! 5 stars to Jason but only 4 to Brackenwood - great product but clear glass in a cloakroom window delivered instead of cotswold! Very entertaining for the neighbours (replacements on order)!
We have had 12 triple glazed windows fitted this week. An excellent product, expertly fitted by a very professional and friendly team - Mark, Martin and Colin. From start to finish we have been impressed.
I've just had four windows and a front door fitted by two excellent installers, mark h and Jake h I'm very pleased and would highly recommend them.
I’m so pleased with my new windows. The guys that installed them (Jim and Anthony) worked really hard and left everything clean and tidy. They were pleasant and friendly. I would definitely recommend Brackenwood Windows.
Workers done a smashing job. Very polite and very clean. Definitely recommended.
Installer (Andy M) did a superb job, replaced the cracked window quickly and efficiently. Turned up on time. No fuss no bother.
Having recently renovated my home from top to bottom, inc new bathrooms, new paint on all walls, plus new carpets throughout; I was quite particular in keeping the install clean, tidy and without any damage. I need not have worried! I had the install team of Chris and Martin, both of whom were extremely polite, considerate of my home and property. They were exceptionally professional and always cleaned up afterwards, virtually no mess or trace of them being here. The windows look great and fit was perfect. Great job by all, and I AM quite fussy. Thank you very much Chris and Martin and the rest of the team!!
All new triple glazed windows and a composite door fitted over 2 days .Leroy, Kayne & Colin arrived on time, worked well as a team and very tidily. The windows have made a vast difference to heat retention & noise reduction. We cannot wait for the conservatory roof to be replaced. Thank you.
Brandon and Bryn were absolutely amazing. Professional, polite and their work ethic was 1st class nothing too much trouble. They left the house clean and tidy. Thoroughly recommend 👍👍👍
Caine and James come this morning to fit 2 front windows. Very friendly helpful and polite. Window removal and fitting is exceptional they worked well together and very clean workers. Would recommend them and this company for all your window and door needs. Ian & Dawn Gosport’s
Had 3 bays and kitchen windows replaced. Colin and Dan did a wonderful job. Arrived on time, very tidy and windows look fantastic. Would highly recommend. So pleased we are going to get more windows done.
Just had a full refit of windows and doors. Our fitters, Darren and Neil, were absolutely superb. Thoroughly professional and trustworthy, they were incredibly friendly and excellent with our kids. They finished on schedule and left the place really tidy. I couldn't recommend them highly enough!
Brilliant install of our new 12 windows and 2 doors. Jason was our fitter and he completed the job, on his own, over 4 days. Couldn’t have asked for a better install. We had a few hurdles to jump but, Jason was quick to address these and sort a solution for us. Jason was extremely professional, cheerful and mindful of me whilst working at home. We are over the moon with our new windows and doors and would recommend yourselves to family and friends. Thank you Jason! Over the moon. Lily
Just had new windows fitted by Mark H and Jake H. Would highly recommend them both. They were very polite, respectful of our property and tidied up well. They clearly take pride in their work and communicated well with us as a customer. It’s a rarity to find a company that actually cares about quality and customer service. Thank you all!
Sean and Anthony were our installers. They performed admirably and kept us informed of the order of installation. Filling was minimal and they sorted out any problems, as they came across them. The work was neatly undertaken and they cleaned up after themselves. I would thoroughly recommend both Brackenwood Windows and our installers. I would also recommend visiting Brackenwood's showroom, as seeing the product and being able to consider the different options was invaluable.
Mark P and Dan B finished fitting our windows and door today and have done an excellent job. Very tidy and considerate of our property. Helpful and friendly, absolutely brilliant all round. Highly recommended.
Just had 3 new windows installed by Colin from Brackenwood. Good quality installation, neat and tidy work, left premises clean and was friendly and a pleasure to have on site. Pleased with the results.
Nick and Ross were very professional, cheerful and helpfull during our excellent windows and doors replacement. They were joined on the 2nd day by Jason who completed an excellent job on the brickwork we needed doing. All 3 lads were very friendly, worked very hard and did a fantastic job of clearing up after themselves. We would definitely have any one of them back to do more work for us. We had our first, and only, set of windows and doors installed by Brackenwood in 1994. They have served us very well for 30 years and we had no hesitation at all in asking Brackenwood to replace them for us. We didn't even bother getting other firms to give us a quote, such was our satisfaction with Brackenwood 30 years ago. We are extremely impressed with the quality of our new purchases. The finish and security features of the latest windows and doors are superb.
Had a new composite door and frame with side window fitted today by Jason, he has done an excellent job in fitting the door and cleaned up afterwards, you wouldn’t know he had been. Very happy with the service.
Front and patio doors installed by Barry and Jamie. Arrived promptly and were excellent throughout the day. Very knowledgeable, tidy and completed the job efficiently. Finish on both sets of doors was superb quality and we are so pleased. Thanks both for your work, would highly recommend Brackenwood as the whole experience was straightforward from the initial quote appointment through to completion
Excellent service from Brackenwood. Great price, perfect quality and the installation engineer (Vasilis) was quick, clean and amazing.
Bryn&Brandon did a fantastic job installing our front door! Rang ahead, arrived earlier than expected and completed with a full clear up, demonstration within a couple of hours. True professionals, happily welcome them back for more projects .
New bay windows, front bedroom and landing fitted by Ant and Jim, great workmanship, very friendly, polite and left the house clean and tidy after the work. Great job lads!
Our fitters Darren and Neil were outstanding, both were professional and kept us informed of progress and what was happening throughout our fitting.
Mark w and Colin installed 4 x windows today. They were prompt, professional and polite. They did an excellent job on the windows and cleaned up afterwards. Would highly recommend them and Brackenwood.
Just had installers Ray & Michael service our door. Great job and cleaned up after
There was a problem with my door that has been fitted around a year. It was no longer fully aligned. The installer (Andy M) was prompt, calling before he arrived, courteous and fixed the door to my full satisfaction.
We had our windows installed by Brandon this weekend. He worked alone and was extremely friendly and professional. Our windows look fantastic and we are happy with the job that Brandon has done.
Just had 13 windows, a patio door, french doors and bifold doors fitted last week. The installation was done by Bryn, Brandon and Sonny. They were the best tradesmen I have ever had in my home. They have done an excellent job of all the fitting. Their attention to detail is amazing. The house was left clean and tidy at the end of every day of the three day fit. A big thank you to Brackenwood, especially Bryn, Brandon and Sonny who made my day with their humour and chats during the time in my home. They were even compassionate to my 81yr old husband who was unwell by trying to keep him warm at all times in one room as the weather was only 3 degrees. Well done guys 5 stars are just not enough !!!!
Over three days, Brandon and Bryn replaced the windows in our entire house consisting of two French doors, one large Patio door, and eleven standard windows superbly installed. They made every effort to make sure everything looked perfect. An excellent quality job all scheduled and done on time with good communication with the company . Well done! Would certainly recommend again.
Today we had our two back bedroom windows replaced by Leroy and Kayne. The job was done extremely professionally and they were both very friendly and professional and very tidy from start to finish. We are very happy with the windows.
Had to have a blown glass replaced in French door in conservatory, Installer Andy M very efficient and friendly, explained what he was doing as he replaced the unit ,very good wouldn't of known he been ,good job done.
From beginning to end a professional service and our fitters Mark and Jake did a lovely job and we are so pleased with the end result. Will definitely recommend to family and friends.
Just had a window sealed unit replaced under guarantee by Andy.M. he was very pleasant and efficient. Great job Brackenwood.
I had to call Brackenwood yesterday due to a sticking door 🚪 that was fitted 2 years ago. The friendly receptionist Carolyn said she would arrange for Andy M to call round and fix it. 3 hours later Andy M arrived. Very polite and knowledgeable and sorted out the issue with the door. Very professional and friendly. Thank you so much. Very happy customers 😀
Thoroughly professional throughout and all appointments were kept on time as arranged. Our fitter Colin was superb and advised us what was happening in order that our two canine residents were not disturbed. We had no issues and he was extremely efficient, professional and an asset to your company. The door was fitted and the hall was left in such a condition it was hard to believe that the door was newly fitted. I would recommend the company without hesitation. Thank you Colin and Brackenwood.
Michael and Wade came to fix a warped window trim for me. They did an excellent job, were happy to answer questions and explain the process. Definitely above and beyond - will be very happy to use them again.
From being given a quote to ordering the new windows to having them fitted the whole process was smooth and quick. On the day of the fitting the chaps Barry Jamie and Laz were friendly and professional. I would recommend Brackenwood to anyone looking to replace old or worn windows
Excellent service from start to finish. From estimate to completion, all staff have been professional and friendly. Thanks to the fitters Barry Elmore and Jamie Chapman who did a wonderful job with the utmost attention to detail. I am delighted with my French doors that look so much better than what I had before.
Absolutely fantastic quick service.. we got a new front door and was fitted by Colin, I still can not believe he did it all by himself, hats off to him he is an credit to your company and you should give him a pay rise with immediate effect. Definitely will use you again. Thank you.
I just can’t praise Brackenwood and our installers Mark P and Dan B enough. They were such hard workers and very friendly. It was a pleasure to have them around for the week. Our new windows are amazing. We still can’t quite believe we’ve got triple glazing for the price of double glazing and we had quotes from other double glazers so we know it’s true. The whole process from quotes, to measuring up, to fitting has gone without a hitch at any stage. We thoroughly recommend Brackenwood 100% 👍🏽
From first visit, through admin, accounts and on to installation, the staff proved friendly, professional and efficient. Nick and Ross, the installers, went above and beyond what was necessary to make sure everything was perfect. I am delighted with the results and would definitely recommend Brackenwood. Thank you.
Installation of Brackenwood Utility - uPVC - Midrail door. Installers Barry Elmore and Jamie Chapman. Very friendly, punctual, and professional installers. We are very happy to recommend Brackenwood company, doors and installers.
Recently experienced a malfunction to one of our window locks, 4 years after installation, Neil Cooper handled the problem promptly and efficiently and sorted an engineer and a replacement within 24 hours, all FOC. Very impressed, thank you!
I am so impressed with the service received. From the initial contact through to the installation. I would like to particularly compliment Vaz who completed a brilliant survey. He identified a significant issue with 2 windows and a door- no lintels!! Vaz came back with Jake to install the windows. They have been fantastic, polite, tidy and a pleasure to have in my home. Just brilliant! I am so pleased with the quality of the windows, the installation and overall service.
Good service Andy M went to order the window handle but returned with a new handle within a couple of hrs and installed the handle in minutes Job well done
Absolutely spectacular service and workmanship from Chris and Martin. Gutted 11 windows over 2 days. Thrilled with the results and such lovely guys. Thank you so much!
Brackenwood windows fixed a double glazed window for me, it now looks like new. Booking was extremely helpful and accommodating. Andrew was very professional and quick, he explain everything he was going to do. I will 100% use them again because I saved a fortune.
Ant, Jim and Colin fitted 10 windows in our semi detached house today. They arrived at 0745 and were done by 1400. It was a smooth process with each of them preparing, removing and fitting. They cleaned up afterwards and I’m so happy with the new triple glazed anthracite windows. I’ve only added a few photos but, they look amazing! Really good fitting by the three of them, really impressed. Thank you.
I would highly recommend Brackenwood and their installers Brandon and Bryn. They arrived within the time frame we were given and finished with plenty of time to spare. They were friendly and very efficient, clean and tidy. Myself and my partner would 100% use them again. Thank you so much!
Thanks to Andrew Mcclelland for fitting our replacement side panel window in the door. You were polite, efficient and got on with the job. You, hopefully, fixed our issue with the door where is had dropped again. Thank you
We had 5 windows and a side door replaced by Brackenwood, great service from start to finish, thank you to Barry Elmore, Jamie Chapman & Vas for the fitting very clean and tidy job.
Andrew McClelland came and adjusted our door which had been catching against the frame. Very quick and competent job. Arranging the visit with a service agent on the phone had also been very simple and the agent helpful
Excellent installation, the guys were friendly, efficient and very professional, cleaning up properly after themselves too which was great. The door looks awesome too.
We had a team of fitters ( Bryn & Brandon) who attended to fit our new windows and door The fitters were not only friendly but were Mindful of the mess and cleared everything up after their work was complete and they were informative and very accommodating as I was WFH and were happy to work round my needs and work calls I had to mark One very happy and satisfied customer
Fitters we're quick and cleaned up well after themselves. I had to arrange the replacement windows for a property whilst living abroad and Brackenwood were very helpful and professional which enabled me to do this without too much hassle. The fitting needed scaffolding which they arranged at a good price.
Mark H and Jake H did an amazing job on 6 new windows and both front and back doors, really impressed with their work, they made an excellent job of it, especially considering it was on a Victorian house with original windows. Both fitters were very friendly and knowledgeable which helped make the process smooth. There was no mess left afterwards and the job was complete in 2 days instead of 3. will definitely recommend Brackenwood to friends and family.
Thanks to the excellent workmanship from the team of Barry Elmore, Jamie Chapman, and Mark Pugh, all windows and doors for my house installed in 2 days. Speedy operation, courteous service and clean site, and also spend time to explain the intricate mechanism of window s. The house looks beautiful and immediately gained praise from our neighbours. Thanks.
Returning customers really pleased with the customer journey once again. Great quality door and arrived a lot earlier than we expected. We were kept informed all throughout the journey and everyone we encountered was friendly and helpful. Jake O'h fitted our door and was very polite and friendly. Kept disruption to a minimum and cleaned up after. Made sure we were completely happy and showed us how to use the door, checking from inside and outside we were ok with how it worked and looked. Jake also checked in on what we wanted doing with the doorbell. Overall a great experience again and we'd recommend and return in the future if needed.
Great installation of our new French doors. Big thanks to Jake O who did a fabulous job as well as being so polite, helpful and extremely neat and tidy. Thank you!
We had Andrew McClelland come to sort out a couple of issues that we had and cannot praise him highly enough. Such a professional, he really does know all there is to know! He has sorted all of our problem quickly and efficiently and we are delighted with the results. Thanks Andrew…… and Brackenwood Windows too.
Andrew McClelland came to sort out a small problem with our new front door. He arrived and knew what the problem was straight away. He fixed it in no time. He was friendly, polite and very professional. Would recommend this company highly..
Full installation by Bryn, Brandon & Sonny; total worker bees who had to put up with a lot on this particular job. Despite everything, the team kept smiling and working hard. They’re resilient; overcame struggles, the downpour of rain on day 2 and maintained the best interests of the client.
Really pleased with the whole experience. Great value and support/ advice leading up to the installation and then on the day Mark H and Jake H were great - they did a brilliant job and were so easy to get on with.
JakeO arrived on time and has fitted our lovely new front door today. It wasn’t straightforward but he made an excellent job of it. He took time to create perfection and we are very happy. Very meticulous and friendly. He made sure we were happy with everything on completion including testing the opening, closing and locking of the door. He cleaned up after finishing. A big thank you JakeO.
Cannot recommend Brackenwood enough. The service received from the very beginning by the sales manager at Basingstoke was brilliant. Contacted them originally for advice and this turned into a sale. There was no pressure applied throughout and we were left to make the decision in our own time. Both visits to the showroom were great, nice to be hands on with the product and the in person service was just as good as it had been over the phone. Once the order was placed the only thing I would say is that I would have wanted a bit more communication in regards to how the order was progressing and what dates were to be expected, although once the order was further down the line the communication did improve with the install date and scaffolding install etc. The two installers we had on day one, Nick and Ross were exceptional. Very polite and careful when going through the house and their standard of work was at the highest level. The job was tight with timing and they really ensured this work was complete. On the second day another installer Jake attended and he worked to the same high standard that Nick and Ross had started. All 3 of them on day two worked well and all products installed with no issues. All very polite and friendly with our daughter and no issues dealing with our dog (although he got too excited at times). Nick, Ross and Jake all a credit to Brackenwood and would not hesitate to recommend or use them again. Overall a wonderful experience dealing with Brackenwood and we are very happy with the product and how this has been installed.
Over the moon with our new front door! Brackenwood were so helpful from the start, Helen was really helpful whilst we decided the colour, the lead time was quicker than we expected and the fitting was swift and efficient. Very Happy Customers, thank you Brackenwood.
New windows fitted in day and half, Chris & Martin our installers very clean, tidy, professional and courteous, great Team, great job
Excellent service provided by Brackenwood Windows, especially installation by Vasilis, very professional. Really happy customer.
We have just had all our windows & doors fitted by Brackenwood and from start to finish, the installation by Sean & Anthony was brilliant. We are extremely pleased with the quality of their work. Thank you.
A very professional organisation offering a quality product, backed by efficient staff and expert Installers. Thanks to Andy (Sales), Gary (Surveying), Matt, Helen, Jo and Kaz and to Catherine for her care and kindness with regards our special needs and huge thanks to Sean and Anthony who worked so hard, cheerfully and cleanly to install our windows and doors. The finished result is superb. Thank you Brackenwood.
Front door had dropped on its hinges. Andrew McClelland arrived well within appointed time slot and very quickly and efficiently fixed the problem. All within 10 year guarantee period, 8 years after door first installed. Good job all round. Very satisfied customer
Our installers - Brandon, Bryn and Somy were AMAZING! Highly recommend Brackenwood to anyone who is thinking of getting their windows done. We are going to get them back in to do our downstairs windows too! The lads were lovely, so friendly and made best friends with our little doggo. 🐶 Very quick and efficient. If you’re thinking of getting your windows done, trust me, don’t look anywhere else. Brackenwood is the way! ❤️ Thank you all! Can’t wait to get you back in again soon!!
Heath and Barclay did an excellent job with our recent door installations. They were friendly and professional and we were very impressed with their attention to detail. We would definitely use Brackenwood again.
Excellent service once again from Brackenwood! We had a small issue with our conservatory (fitted Nov 2023) and Andrew McClelland came out to help us. He was, as all the Brackenwood staff are, incredibly polite and friendly. Not only that, but he identified the problem and fixed it straightaway. Thank you, Brackenwood, I can't rate you and your staff highly enough.
Just had Brandon and Bryn fit a new front door assembly. Friendly, professional work, left the house neat and clean, explained the workings of the lock mechanism. We are delighted with Brakenwood.
Had our windows and patio and back door installed today by Chris B and Martin A (Coldplay) they have done a fantastic job, cleaned as they went and kept us informed throughout the process really friendly and great customer service. Before leaving they double checked all the windows and doors worked as they should. Definitely would recommend them to work on anyone’s home as they do a great job
8 years into my 10 year warranty. Had a couple of issues that needed some attention, which were resolved promptly.
Had a problem with French doors which were not a Brackenwood product. I called Brackenwood to see if they could help with the problem. I emailed pics and I received a very efficient appointment, the staff were very polite and helpful, the fitter Andrew McClelland was efficient, professional and excellent work. Very pleased would highly recommend. 5 star service and a very happy customer 😀
Had new French doors fitted today, such a professional service from start to finish. The fitters Nick and Ross were amazing, courteous, polite, professional and most importantly good at their job. We couldn't have asked for more.
Could not be more pleased with Brackenwood Windows. Eddie, excellent sales person, extremely knowledgeable about the products, very patient and professional. Made the whole process very simple. The installers, Leroy and Kayne, were the most professional, courteous and competent trades people I have had the pleasure to meet. Their communication was excellent, they put down protective coverings on the floors, swept up behind them - inside and out and, cleaned the windows inside and out. The end product looks amazing. Highly recommend Brackenwood.
From start to finish, the team at Brackenwood were brilliant. Andy came around to go through my options and measure up for my quote. He wasn't pushy and worked with me on my options. The surveyor was brilliant and he took lots of time to make sure the openings at the front of the house all matched - to the mm. Then install day/s came and Barry & Jamie turned up. The guys were amazing. Walked through the house to work out the plan of action - talked me through the steps and what they were going to focus on. They spent over 30 hours here in 3 days, and the installation was brilliant. I have never met a team of people that care about the customer and the finishing so much. Cannot recommend highly enough!
Just had 6 windows installed by Jim, Ant and Colin. Couldn’t be more pleased with the result. Very efficient and left my house clean and tidy. Started at 9.00am and were finished by 12.30. Excellent workmanship. I would recommend Brackenwood to anyone. Well done gentlemen
Great experience from the start to finish. Ian (salesman) was very charming, knowledgeable and gave us the best advice to choose the right windows. Catherine (admin/secretary) quick to respond to our emails and really nice on the phone. Ryan (the surveyor) was very polite and efficient. The window fitters - "uncle" Bryn and Brandon were outstanding with timing and efficiency. They were very friendly, well mannered, hard working and tidy. Could not recommend this company enough. Thank you for giving our bungalow a nice facelift 😁
Pushy Sales Tactics & Overpriced Windows!!! Our experience with Brackenwood was far from positive. From the start, we felt pressured into making a quick decision, and after reviewing everything properly, we’re very glad we cancelled within the 7-day cooling-off period. Eddie, the salesman, pushed us to sign a contract on the spot, telling us that the price would increase significantly if we didn’t commit within 48 hours. He never offered us the chance to read the terms and conditions before signing, so we only realised some important details after receiving the contract later. One of the biggest issues was the warranty—he led us to believe that labour was included, but in reality, after 12 months, any repairs would cost £75 + VAT per hour. Eddie also chased us multiple times by phone and email, pressuring us to pay the deposit and reminding us about the supposed price increase. We were told we were getting a 30% discount, but after comparing prices with other companies, we found Brackenwood was actually 10-20% more expensive for the same window frame. On top of all this, the quality of the windows didn’t seem great—the hinges and handles felt flimsy compared to other suppliers we looked at. Overall, we felt misled by the sales tactics and pricing claims. If you’re considering Brackenwood, take your time, compare other options, and make sure you read all the terms carefully before signing anything. We wouldn’t recommend them based on our experience.
Excellent service by Nick and Ross and then Luke who joined them on the last 2 days . Very professional window fitting service by them . Very friendly and completed the fitting well within time . Thank you !
An exceptional company. Professional, friendly, experienced staff. Good quality materials and workmanship for our Facias; soffits and gutters. Accurate quote, timelines and price. all delivered as promised. It was nice to speak to an actual person when ringing for advice too. Thank you.
Just had our bay windows replaced by ant and Jim who arrived at 8am and left by 12, leaving behind them a most excellent job well done.
Really happy with the installation. Jim, Ant, Mark and Martin were great. Really coordinated, easygoing and efficient in the installation. End result is looking really good.
I found this company very professional and the wok they done for me was very good I would recommend them.
Mark and Jake were conscientious, considerate and did an excellent job. I would definitely recommend them.
Bryn and Brandon did an amazing job fitting our Bi-folds, Doors and Window. Very polite and friendly, would definitely recommend them.
Bryan and Brandon were fantastic, job done to perfect standard and would recommend them and brackenwood to everyone.
Absolutely lovely windows installed by Jason. Totally professional and engaging leaving everything clean and tidy. Total credit to the company. Highly recommend
Fabulous windows! Triple glaze is so much better than double glaze. No outside noise & no draughts anymore thanks to the fantastic fitters who have fitted beautiful windows. They were so friendly, tidy, competent fitters who certainly know their job. Left my home immaculate. It was an absolute pleasure to have met them both. Thankyou Leroy & Kayne. Thankyou so much!
Recently had our windows replaced by Nick & Ross from Brackenwood. We couldn’t be happier. They were punctual, professional and so nice!! & our windows are fab!!! Excellent service! Highly recommend!!
I’m am so pleased with my new windows. The service from Brackenwood has been excellent from start to finish. The installers Sean and Anthony were friendly and professional, a credit to the company.
From the moment of first interaction, we knew we had chosen well . Brackenwood’s team were superb, weren’t pushy, showed us all varieties of style and colour, and gave their suggested ideas. Also showed flexibility on price to meet our budget. Measurements were taken. And a couple of months later the install team were booked in (perfect timing for us) A special mention to our superb fitting team, Sean and Anthony, who were punctual , polite, accommodating and we are delighted with the results. Would thoroughly recommend Brackenwood windows for an excellent service and competitive price.
Colin from Brackenwood windows installed 2 complete window assemblies today, one in kitchen & one in upstairs bathroom. Colin was a very professional fitter and extremely tidy. Very happy with the work completed today
I had 2 lovely guys change my windows and they were absolutely brilliant and well experience at there job my house is old and the job was very challenging for them but they managed to do them they were really freindly and polite I would highly recommend these 2 and I can't thank them enough for a great job they cleaned and tidy up afterwards they worked very hard and a big thankyou nick and Ross brilliant job well done guys
A quality product delivered by a professional company. The whole process from initial survey, quotation, contract, providing updates on progress, arranging installation within a very tight timescale and the actual installation itself was first class. Extremely pleased with the windows delivered at a very competitive price.
We've just had all our windows and doors replaced by Barry Elmore & Jamie Chapman, along with visits by the wider team to carry out lintel installation etc, everything went perfectly, very punctual and hard working, a polite and professional duo who clearly enjoy their work. From the initial visit and quotation through to the showroom tour and ordering process, final measure and the eventual installation, we would definitely recommend Brackenwood.
I had patio doors installed today by Sean and Anthony. They did a great job installing the doors and an excellent one of clearing up. They were polite, personable and professional and I'm very pleased with their work.
I could not fault the quality of the windows and doors. The installer Vasilas went above and beyond to ensure the work was done to a very high standard . He was polite, helpful and an expert at his job. Thank you so much Brackenwood and Vasilas I cannot recommend you enough.
From start to finish today with Ant & Jim it’s been a pleasure. They had to fix a door from another company for me & as a result of everything they have replaced all my windows & patio doors. Perfect hands down the best by far . Thank you to all of the office staff as well. Carol xx
Many thanks to Jim and Ant for doing such a fabulous job replacing our windows. They were punctual, tidy and considerate and their work was first rate. I will be recommending them to my family and friends. Thanks again for a job well done.
Very professional company to deal with from start to finish. Luke C did a brilliant job installing a side door for us - he was very polite, personable and professional and we were very pleased with his work.
Vasilis is a master fitter who somehow manages to do the work of a team by himself. Highly recommend.
I would like to say a big thank you to brackenwood from the very start right through to the fitting and a great job and very pleased with my windows, everything explained throughout the process. would recommend to anyone. big thank you to Jim and Andt they finished by 12 and tidy with no mess
New front door fitted today by Luke C, in Christchurch. Luke was professional and incredibly helpful explaining everything. No mess just a great job.
The overall experience with Brackenwood has been great. I had two bay windows replaced by Sean and Anthony, they were brilliant and I was impressed with the install, both a credit to the company. Would definitely recommend the company and installers to anyone, and will definitely return to them whenever I need additional doors or windows.
We have had 4 windows,and the front door replaced. Our experience with your company, from coming into your showroom, until the finish was second to none. Your installation team, Paul , Luke, Mark ,and Charlie, were very proffesional and courteous and made sure everything was finished to a very high standard. We have already noticed the difference that triple glazing makes to the heat retained, and outside noise reduction inside. Many thanks to the whole Brackenwood team we would highly recomend you to anyone that asks.
Vas done an amazing job… 2nd time we used Brackenwood and would recommend them to everyone Lovely people, very friendly, very professional installers
Just had Ant and Jim fit 7 windows and a Kitchen Door. They were very quick and efficient. Fantastic pair who went far beyond our expectations. Very tidy.
Well, what can I say? Brandon and Bryn have done a Brilliant job of my windows and doors. I’m really pleased with them they worked really hard ,They were so friendly and helpful. I would recommend Brackenwood to anybody
We had a new front and back door fitted by Leroy and Kayne. The work was carried out to a high standard, and they both worked in a professional manner from start to finish, leaving the areas clean and tidy. During the fitting, they kept us informed about what was involved, whilst having a bit of banter along the way which was good customer interaction. We would highly recommend Brackenwood; 1 for the quality of products and 2 for the first class work from their staff.
Leroy, Kayne, Mark, and Jake fitted 5 windows for us. They were all very friendly, clean and most importantly did a great job. A fine bunch of lads! Thank you
Thanks to Jim and Ant we had a brilliant experience having our triple glazing fitted. They are a great team, methodical and tidy. No complaints and would highly recommend
Colin did a great job of my installation. He took good care and I am very happy with the work.
Chris and Martin performed an excellent installation for us on a horrible day in November. They were quick, efficient and friendly and nothing was too much trouble for them - even clearing up all of the broken glass caused by the break in. I would thouroughky recommend not only Chris and Martin but also the whole team at Brackenwood who made and easy job of a crisis for us.
This is review regarding a whole house triple glazing installation by Darren and Neil. We found them to be very professional and use their expertise to install the windows for us. They are very friendly and very helpful. The workmanship is second to none and the windows looks nice and beautiful inside out. Thank to them we have a warmer house. Apart from windows they also helped me to sort out a patio door which was not closing properly. This job was additional and done for free. We would highly recommend Darren Neil and the whole team. If you need windows or glazing done by professionals who have years of expertise Brackenwood is the place for you. Quality products, best customer service and expert installers who go above and beyond their duty.
Ant and Jim did a great job fitting a front door - they did a great neat job, tidied up and were very pleasant. Andrew McClelland came later to fit the windows and was very helpful ensuring everything was fitted correctly and was very pleasant, we are grateful he came on Christmas Eve.
Colin was so professional. Everything was nice in a timely professional manner. There was minimal mess and he was very considerate as there were kids around. We are very happy that we chose brakewood!
I would like to thank Sean and Anthony for their excellent work in fitting our new conservatory roof. They worked diligently and tirelessly to replace our glass roof with a more modern, tiled effect roof with a lovely glass gable end and two glass panels which will help change the room to a more year-round space.
We had a new back door fitted by Vasilis and all the way through we have had excellent service, from the Brackenwood Team. The installation was an excellent job, fast, efficient, clean and tidy. very happy with his workmanship
What a superb job Jim done fitting our front and back doors. As a sole operator, I was amazed at the speed and efficiency he done the job. Clean and tidy throughout with no mess left behind. Would have him back without hesitation for any future jobs. Many thanks again.
2 weeks ago we had high level bespoke windows fitted to 3 vaulted ceilings. Our installers Sean and Anthony were amazing; polite, suitably friendly, humorous and skilled and very accommodating of other work going on in the house. The installation is as perfect as the product. We need more brilliantly customer focused installers as Sean & Anthony and Brackenwood. Well done and a big thank you
Everyone we have spoken to at Brackenwood from Sales, accounts, surveyors and the fitters have been super helpful and friendly. The windows are superb and look amazing! Would definitely recommend to anyone thinking about new windows! Thank you.
Ant and Jim installed 2 windows yesterday. Very professional. Left everything clean and tidy, didn't even know they were there
I've just had two bedroom windows fitted (with scaffolding) the whole process has been extremely efficient from the scaffolders to the fitters don't think I've ever had such a pain free service. Thanks to the fitters Jim and Ant for being helpful and professional. Would definitely use Brackenwood again in the future.
My experience with Brackenwood Windows has been a very positive one. The salesman was very professional as was the surveyor. On the day, Barry Elmore and Jamie Chapman turned up on time and were very pleasant chaps. They did a great job and were super clean and tidy. Thanks everyone involved.
Really pleased with my new windows from Brackenwood. Installers James, Adam and Ricky were polite and courteous at all times and were really helpful to me. Tidy workmanship, excellent job overall.
We recently had two doors & a patio door replaced in our home. On day of installation Colin & Heath arrived as scheduled and explained the plan for the day. Even though it was a damp & drizzly day they worked diligently throughout to a high standard of workmanship. They protected carpets & furnishings and cleaned up efficiently. They were polite & pleasant and would recommend them.
Leroy and Kayne replaced a door for my mother in November, and she was delighted with their level of care and service! They were very clean and efficient, and were kind enough to remove the knocker from the old door to save it for my mother. Very lovely installers and an asset to the company.
Quick and quality installation of door security chain by Andy. Quality chain and neat installation. Many thanks.
I am so pleased with my new Brackenwood triple glazed bay window. Nick and Ross worked so hard to get them finished and they look brilliant. Thank you.
Andrew McClelland was the engineer who fixed and re-aligned my front door. Great service with a smile.
The installation Team comprising of Nick Coombs and Ross Naldrett did a fantastic job over the five day installation. The Team were very courteous, with fantastic standards of housekeeping throughout. The windows and doors that were installed look great. Well done!
Brackenwood have replaced our bi-fold doors and triple glazing large patio windows. Andy quoted no pressure and superb tidy and knowledgeable installers Sean and Anthony. Have used brackenwood over 10 years now. First class.
Fitter Colin was great got on with the job quickly great job and left everything tidy
Just had new window fitted by Sean and Anthony. Both of them were very friendly and efficient. Really pleased with the end result. Would have no hesitation in recommending.
(Basingstoke based Brackenwood windows ) we have just had some triple glazing windows installed by Ant and Jim. Very professional installers.well finishing ,very good on timing ,left no mess well tidied up, highly recommend10/10.Many thanks.
Vasilis, Mark P & Jack just completed an install of 6 windows and 2 doors. One window was in a restricted under stairs location and another a full bay window. All the work was done to a high standard and the team were efficient, tidy & courteous throughout. The sales & booking process with Andy & team was also very smooth. We'd used Brackenwood 15 years ago on a previous house and were very happy then, so good to find they are still a reliable company.
Excellent job carried out by Leroy and Kayne today. Clean, tidy workmanship and all round good guys. Could not ask for more.
We’ve just had our windows fitted by Chris and Martin. Very happy with the triple glazed windows . The house feels so much warmer and quieter now. Excellent workmanship and they left the house spotlessly clean. Brackenwood were recommended to me by family who were also very pleased with their work . I would highly recommend Brackenwood and Chris and Martin to everyone, thank you !
Fantastic install from Brackenwood. First class service from Stuart. Sean & Anthony the installers were fantastic, so friendly, brilliant workmanship. Will definitely recommend.
Just had some triple glazing windows installed by Barry Elmore and Jamie Chapman - Can't praise them high enough ! Very professional installers. Windows fitted perfectly, made good around the new windows and everything tidied up - even cleaner than it was before they started. They also checked on our old patio window which was difficult to open at the same time and fixed it as well. Great company, great products and great team - very happy to use them again if/when more windows need replacing.
Darren and Neil were excellent worked well and nothing was to much trouble came armed with dog treats this settled our 3 instantly and were no bother with all the works going on highly recommended best trades men we have ever had
I recently had the pleasure of working with Brackenwood Company for two projects: the installation of our conservatory and a dog flap. I cannot express enough how impressed I am with their service! It’s truly an understatement to say they are reliable. From start to finish, they provided excellent service with a focus on quality and professionalism. I want to highlight the fantastic crew, particularly Kaz, who is an amazing organizer. She was always there for us and never missed an opportunity to keep us in the loop throughout the entire process. Kaz is such a lovely lady, and her dedication made a significant difference in our experience. Additionally, I want to commend Wade and Martin, the team who completed the job this time. They did an outstanding job once again! Their attention to detail and craftsmanship are truly commendable. What stands out most about Brackenwood is their genuine care for their customers. Their aftercare is exceptional, with regular follow-ups to check on our satisfaction and to see if we needed any assistance. This level of commitment is rare in today's world, and it speaks volumes about their dedication to customer service. I’m not usually one to leave reviews, but I felt it was essential to share my experience. In a time when many companies prioritize getting new clients over maintaining relationships, Brackenwood truly understands the importance of keeping customers happy. Thank you once again for being exceptional! I wholeheartedly recommend Brackenwood Company for anyone looking for high-quality work and outstanding service.
Andrew McClelland and Wade Martin arrived in the specified time and were polite and completed the job in a timely manner. Would be happy for them to come again if any need arises in the future.
Had a new back door and cat flap fitted this morning by Colin. Excellent job. Very polite and respectful. Thank you very much.
Darren and Neil worked tirelessly and always cheerfully to replace all the windows, doors and conservatory. They were efficient, tidy and kept us informed throughout the process. I wish more tradesmen were up to their standard.
Just had Brackenwood fit new windows and door. From the initial appointment with Andy through to installation the service received has been fantastic. Nick and Ross, the installation team, were truly outstanding! No mess, great installation and very nice people as well. Cannot recommend Nick and Ross highly enough. They made the whole installation stress free and the finished work is perfect!
2 windows replaced today, very old, and deep in render and 1 in a tricky position. Nothing fazed Jason, and all left clean, tidy and looking great. Many Thanks.
Had a new door fitted today by Luke C. Amazing service from this company from start to finish, cannot recommend these guys highly enough. And to Lee (salesman) yes the door is stunning!! 😁
Nick and Ross did a brilliant job at installing our windows! They went above and beyond, extremely tidy, polite, and made sure I was happy with everything before they finished up. Everything was so well explained, no question went unanswered. Wouldn’t hesitate to have them back in my home, great guys! Thank you so much 😊 I’ll recommend Brackenwood to any of my friends and family in the area.
Excellent product and service. Mark P was prompt and very efficient. Job was completed in a timely manner and left clean and tidy. Have used Brackenwood several times now and they have not disappointed.
Great place. With plenty of colour choices for doors. Man who comes to the house is very knowledgeable and helpful. Never too pushy and has the time to give you. Been there twice and always friendly service. Reasonable prices too.
Windows and the front door being replaced. There was a problem with some of the windows but Brackenwood was quick to acknowledge a fix and solution. The fitters, Leroy and Kayne, work tirelessly and were a credit to Brackenwood with their work and personality.
We are thrilled to share our delight with Brackenwood Windows. From initial enquiry, through to survey and installation, the service has been exceptional. The finish and quality of the work is outstanding and we have no hesitation in recommending this company for replacement windows.
5 star service from Chris and Martin today. They fitted new French doors and windows and were absolutely brilliant from start to finish. Polite, tidy, professional and left everything spotless. I will need some more windows doing and will ask for these guys to complete the job as they were so good. It makes a lovely change these days to actually have something done 100%!!!!!!! Highly recommend.
New Front door and patio doors fitted today by Chris and Martin . Prompt , Polite , Professional from start to finish . Great job
After initial problems with our windows and doors Andrew Mcclelland turned up and made good. Very friendly guy and no mess or fuss. Great end finally to our installation.
At the end of October 2024, we’ve had a few windows, a French door and the entrance door replaced by Brackenwood Windows Ltd. Our experience could be summarised like this: came for the customer experience, stayed for the product (and funding options). We came across Brackenwood earlier this year; then when talking again in summer, we were treated like returning customers. Very considerate Sales Rep (David), who genuinely care about our busy schedule, gave plenty of notice and frequent notifications about our upcoming calls. He then scheduled the visit to the showroom in Basingstoke on a weekend, again with lots of consideration to our family time. Once in the showroom, Natalie has walked us through the various models of windows and doors; then worked with us, offline, to build the right configuration – which turned into an order. When placing the order, we mentioned the October half-term as the ideal time for installation. Although it was pretty late – Brackenwood has ensured the windows and doors were ready that week. The installation went smoothly. The 2 fitters (Barry Elmore and Jamie Chapman) have worked long hours to make sure they completed the job in the timeline agreed; despite facing some challenges with a peculiar configuration of the staircase – which forced them to bring some materials it through the windows, hoisting them up the scaffolding, then back down again. They did this by asking additional support from their colleagues – without delaying or otherwise impacting our job. Throughout the job, the Director of Installations was in touch to ensure the job was done to our satisfaction. A few days after the installation, a small adjustment was needed – and Brackenwood scheduled it swiftly; and then – ahead of the intervention day – gave us ample notice and notifications. As a result, we’re now ready to the cold season with top-notch windows and doors. Coming to the commercials… First of all, we liked the simple price guarantee: show me an existing quote – and I’ll match or beat it (like for like). Then, the funding options were really the cherry on the pie: flexible and tailored to customers’ needs; a real differentiator in the marketplace. We highly commend Brackenwood Windows Ltd for the quality of their products and services; and would gladly recommend them for any job related to windows and doors.
We recently had all of our windows and doors replaced by Brackenwood, and we couldn’t be more impressed with the entire experience. From the very beginning, Andy made the process smooth and straightforward, using his extensive knowledge to guide us through the best product options and help us make confident decisions. Their surveyor, Gary, was also fantastic, taking the time to clearly explain the process and set realistic expectations. When it came to the installation, the fitting team truly excelled. Leroy and Kayne were outstanding—skilled craftsmen who went above and beyond to ensure every detail was perfect. They were incredibly respectful of our property, working with precision and care. Towards the end, Nick and Ross joined the team and brought the same level of expertise, helping to complete the job ahead of schedule. Overall, every member of the Brackenwood team was friendly, knowledgeable, and truly dedicated to delivering exceptional service. I would wholeheartedly recommend them to anyone considering new windows and doors.
Nick and Ross were very helpful and professional. They left the place tidy and did a good job. Also, through the sales process, Andy and Matt M were very informative and helpful.
Had new triple glazed window installed by Vasilis. Lovely guy who did a ready brilliant job and cleaned up after himself. Highly recommend him as an installer.
Great job…2 windows replaced… by Mark.P very efficient installation carried out with no mess and completed quickly. Second job carried out on the same day…. 2 bi-fold doors fitted…. Carried out by Martin and Mark, once again cleared up on completion left no mess, all work finished to a high standard of workmanship, highly recommended to all the team.
Fitter Vasilis was excellent, arrived on time and work carried out to a high standard leaving my home clean and tidy afterwards. Great job
Vasilis came to replace our old and tired kitchen window with a new triple glazed window - he arrived on time, did an excellent job in addition to being very friendly. Instantly our kitchen is much warmer - great job thank you!
Very happy with Brackenwood windows. No hard sell and really quick and painless installation by Mark P and Vasilis. Would recommend.
Lee and Jonny did a great job replacing our old conservatory with a new warm roof system and new windows and doors, both of them were here for 5 days and were always on time, and were very helpful with any questions or queries we had
Great service. Sales people are informative, helpful and not at all pushy. Installers were prompt, efficient and obviously highly experienced. Couldn’t ask for more.
As a repeat customer; I am writing this review in respect of the excellent work the team at Brackenwood supplied for my new windows and doors. The “team” from all the departments including the sales, surveyor (Andy), showroom ( Mike) and the installation team ( Vass and Mark) we’re all professionals and and made this process both seamless and worry free. The on site installers were courteous and experts. Accommodating the little issues with professionalism. I would high recommend Brackenwood to look after your doors and windows with their superior products that are superbly Engineered.
Our thanks to Andrew McClelland for a job well done. A number of sealed units were replaced and the work was undertaken to our total satisfaction. Andrew is a credit to Brackenwood Windows - well done. Jean and Ben Williams
I ordered a new front door which today was expertly fitted by Nick and Ross. They were very polite and professional. Great guys and a first class job.
Barry and Jamie installed my kitchen window and did an excellent job: polite, professional and they really cared about the finish of the window. Having already fitted most of the other windows in our house, I would highly recommend Brackenwood. Thank you.
We ordered patio doors which today were expertly fitted by Barry Elmore and Jamie Chapman. Friendly and professional, they then talked us through the workings of the door and general maintenance. Well done guys, first class job!
Really happy with our new windows. Our fitters Leroy and Kayne were very professional and friendly, they ensured they tidied away at the end of the first day and when the job was completed left everything super clean. Flexible in accommodating our work calls and needs to access rooms, so there was minimum disruption.
Excellent service from start to finish! Good prices, quality products and very friendly staff! Chris B, Martin A and Mark P were outstanding fitters who got the job done efficiently and to an excellent standard! Delighted! Highly recommended
Always polite and courteous either on the phone or working at my property I have had the engineers out a few times to complete minor adjustments, which is all hassle free and professionally dealt with
First class work from Vasilis & Mark P during the installation. Very happy with the results. I would also like to mention the superb support I received from Catherine Dixon in administration throughout the process through ordering, surveying and installation. Excellent communication.
Chris B and Martin A came to replace my 100 plus year old sash windows - they did an amazing job managing to preserve the original architraves. Polite, tidy and answered all of my ridiculous questions - in a word, fantastic!
Excellent customer service, great communication and friendly, professional installers!
Conservatory was £50k, built before I moved in. Transferred the guarantee which is tantamount to useless as doesn't cover labour costs!! Got a lovely big leak which they tried to blame on gutters not being cleared, which I finally proved wasn't the case. Gutters are also useless, too small, they gave me a stick and said to clear with that can't even access the gutters. Useless.
Excellent front door installation by Vasilis, would certainly recommend his workmanship and quality of the product
A big thank you to Mark P who fitted my amazing door today, he stayed much later to help make the cat flap fit! I had got the wrong one..a big thank you to him, he did a lovely job, this is the second door I have purchased from Brackenwood the service and the quality of their work is wonderful, would absolutely recommend them.
Andrew from Brackenwood was speedy, skillful and professional, banging out a repair of 4 upvc doors in under an hour, for no more than the call out fee.
Had a small extension built by Brackenwood - all done on time and really pleased with the workmanship and finished build. Team were tidy and very professional. Would recommend to anyone looking for some home improvements from glazing to bigger extension work.
Great service, Nick and Ross were very diligent workers, explained my options and were always willing to answer my questions. Can highly recommend Brakenwood, we will be using them again in the future and we will be requesting Nick and Ross do the fitting.
We had three difficult windows replaced and the glass replaced in a large bay window. Our installers, Vasilis and Mark P were excellent. A very skilled and efficient team who did an amazing job. Brackenwood were an all round exceptional company from start to finish. Extremely happy with the results. Updated our 1950's house from the outside and triple glazing will hopefully help keep the fuel bills down into the bargain. Win win. Thanks for your care and attention.
Thank you so much to Mark P for fitting our new front and back doors, and to Vasilis & Colin who fitted our new windows. All looking fabulous now. All three of you were amazing, and left my house all clean and tidy. From ordering (thank you Stuart) to installation the service has been brilliant. Would highly recommend.
Andrew McClelland replaced handle and letter box with new colour quickly and efficiently also adjusted lock good job
Great service from all the team Darren and Neil were very respectful to my elderly parents during the fitting of the windows and front door They are very pleased with results Thank you Great follow up service from Andrew McClelland who need to to sort a couple of minor snagging issues Carried out promptly and efficiently Thank you
Sales guy was a bit bossy and I found three follow up sales emails in one week a bit much, but seemed value for money so didn't let that put me off. Ryan, the surveyor was very helpful and pleasant. Turn around was really quick and Leroy and Kayne, the installers, were great guys; polite, tidy and didn't even want a cuppa! Very happy with the job they did - they are worth 5 stars, but had to knock one off for sales
Installer Andrew Mcclelland very efficient and helpful. Replacement glass fitted with no problem.
Just had our new back door fitted and we are delighted with it. Thank you Lee & Jonny our fitters and the whole team at Brackenwood for an excellent service 👍
I had an outside UPVC side door installed by Vasilis who did an outstandingly efficient job. He was extremely polite and answered any questions I had. When finished he left eveything very neat and tidy. Would definitely recommend this company.
Fitters - Chris B & Martin A - did a very neat snd tidy job. Colour match with existing could not be better.
Excellent experience with Brackenwood. Both Luke who made the initial visit to discuss the options and Vasilis who fitted the new back door and windows, were professional, friendly and courteous. Vasilis did a fantastic job and I'm thoroughly pleased with the results - highly recommend!
I highly recommend this company. The whole process from start to finish was made seemingly easy by Brackenwood's competent staff. My windows look amazing thanks to Darren and Neil for doing such a sterling job. Both of them were lovely and certainly a credit to the company. Thank you guys. I would have no hesitation in recommending Brackenwood to anyone.
Martin A and Chris B were both 5 Star. High quality of workmanship, attention to detail and great finish to windows to be proud of.
We had 3 Brackenwood doors fitted on Friday 27th September 2024 by Jim, he was brilliant 👏 did a splendid job, the finish on our doors are great! Excellent product, would definitely recommend.
Edited with support experience at end. Great service, they were able to turnaround my order (4 new triple glazed windows and a door) and get them fitted within 3 weeks! My only recommendations to them would be to expand the windows part of their showroom to include more of their different options and that they should be clearer with the efficiencies of their windows (they were better than advertised!) Support experience: had an issue with my door being difficult depending on the weather. Quick response to email, appointment was 2 weeks out though. Repair man was able to diagnose and fix the issue quickly and politely. No charge for the call out.
We had our windows and doors installed by Luke C and Paul R, they did an excellent job. Their attention to detail was great, they left everything tidy at the end of each day and were happy to answer our questions, We're really happy with our new triple glazing, I'd recommend them.
Thank you all at Brackenwood for my windows an excellent job - the fitters were very good & made the whole experience much easier. Thank u Colin,Mark, Ant & Jim.
We had our new windows installed by Luke and Paul. They did a brilliant job, worked with professionalism and very clean. Be aware that music and singing are part of their job, but i will let you in to a little secret, you'll definitely recognise the voice. I highly recommend them.
The windows look great. We are very pleased with them. They have reduced the noise levels from the busy road we are very close to and the house feels so much warmer. The window fitters Mark P and Vasilis were quick, efficient, and super friendly. They also left the house spotless. Thank you guys! 😊
I had my sash windows replaced. The whole team did a great job. From Natalie who came out to discuss my option and gave me an immediate quote, the team keeping me updated about my order and Jim and Ant who did the installation. I strongly recommend Brackenwood.
We have just had all our front bay windows replaced by Brackenwood. The fitters Vas and Heath did an outstanding job despite difficult weather conditions and the foibles of a 90 year old property. They were extremely courteous ,neat and tidy and we would recommend them to anyone considering window replacement . They worked very hard to achieve a good result.
I have just had all the windows in my house replaced with triple-glazed UPVC windows from Brackenwood and I have been completely delighted with the whole experience. From the initial sales visit, through to the technical survey and installation, I have been impressed with the professionalism, efficiency and friendliness of everyone I've dealt with. The team of installers worked incredibly hard in awful weather and difficult conditions to make a first class job of fitting the windows. They were polite, friendly and helpful, and didn't leave until they had perfected the finish on every window, inside and out. I would highly recommend Brackenwood and definitely use them again for any similar work in the future.
Luke C & Paul R arrived on time and did an EXCELLENT job, cleaned up after themselves and were very careful in their work, and in handling the new units and disposing of the old ones. An impressive team. Good work by the installers. Better communication needed between the company & the installers. They installed two windows, two balcony doors, one with small sized windows which were too large to fit without a lot of extra work that had not been accommodated for by the company. The balcony arrangements were complex & the INSTALLERS WERE NOT PROVIDED WITH THE CORRECT INFORMATION FROM THE COMPANY resulting in it taking much longer for them to complete the task & referring back to the office for resolution. They worked through that problem very well.
These guys recently fitted 2 windows intio a victorian terraced house for me. Whole process was seemless from start to finish. Professinoal sales team, polite and efficient finance department and a really good fitting team that did an excellent job. I will certainly be using Brackenwood for all future windows on our rental properties.
Just had our garage and sliding patio doors replaced and found the whole process absolutely seamless. Our installers Barry and Jamie were very professional, punctual, courteous and tidy workers. Overall very pleased with the finished job.
We had triple glazing installed in our cottage. The experience from quotation through to installation was excellent. The quality of the product very good. Chris B and Martin A were our installation team and their workmanship was exceptional. They were punctual, polite, professional, very Health and Safety conscious, extremely clean and tidy during and after installation. The quality of finishing / attention to detail was above expectations. They are a credit to Brackenwood. We had a small manufacturing issue with the vents, which was immediately addressed and scheduled to be rectified without any chasing on our part. Also, their contracted Scaffolding Team were excellent as well - thank you Liam and Team. We would definitely recommend Brackenwood and our great Installation Team. Thank you Vicki & Graeme
Leroy and Kayne did a marvellous job fitting my windows and front door. They worked really hard and left the interior of my house spotless. The windows and door are great quality. I am over the moon with my turquoise front door. I would thoroughly recommend both the company and the fitters themselves.
Brackenwood has done a brilliant job installing 4 triple glazed windows in our home. The whole experience was fantastic, no hassle or hidden cost. On the installation day a team of 2 installers Mark P and Colin arrived nice and early. They worked fast and officiant without making mess or too much distribution. Despite of the fact that all windows were upstairs, the work has been completed on the day. No need for scaffolding, all done from inside. And no need for re-decorating! Thank you very much for great job!!!
Great experience, professional and provided an excellent customer experience from start to finish. Extra kudos goes to the door fitter Luke C who was so courteous, helpful and did a super job.
We chose Brackenwood to replace our conservatory roof and what a good choice that turned out to be! They have been brilliant and kept us informed every step of the way and the roof was erected on the dates stated. The installers Lee and Jonny were brilliant and left us with what looked like a brand new conservatory. We thoroughly recommend the company who should be a one stop shop for you guys out there!
Just had my installation completed by Neil and Darren and I am very happy with the whole experience. The two guys were a joy to have in my home very clean and tidy throughout and would not hesitate to recommend this company to family and friends. Many thanks
I recently had windows installed, and the entire experience was beyond fantastic! It started with Luke from sales management, who made me feel incredibly comfortable from the first interaction. Luke welcomed me to the beautiful showroom, where he took the time to go over every detail, ensuring all my needs were met—and even exceeding them. His warm and professional demeanor instantly put me at ease, and I knew I was in good hands. Once we moved forward, the installation process was just as impressive. Two gentlemen from the installation team called Vasilis and Mark Pugh were absolutely amazing—friendly, courteous, and highly professional. They explained the process thoroughly and were more than happy to answer any questions I had. Throughout the installation, their precision and attention to detail were outstanding. They respected my home, worked efficiently, and left everything spotless once the job was done. What really made this experience exceptional was the overall sense of care and commitment from the entire team. Luke went above and beyond to make sure I felt confident in my choices, and the installers followed through with the same level of dedication. It’s rare to find such a blend of quality, professionalism, and genuine customer care, and I’m so grateful for the incredible work they did. If you're looking for a team that delivers from start to finish—with a personal touch—I can't recommend Luke and the entire crew enough! Thank you Brackenwood
Very pleased with my new bedroom windows. The whole process was relatively simple and done within a very reasonable time frame. Sean and Anthony(fitters) were punctual,tidy,polite and professional. Thank you.
Fabulous service from start to finish. Nothing was too much trouble for Lee and Jonny - a great team! - and they kept us informed along the way of progress on the works. They did over and above to make sure we were happy with everything. The finished structure is even better than we dreamed! Thank you so much - it will make a lot of difference to our living space - a space we will now be able to use all year comfortably!
Just had replacement BI-Fold doors and very pleased with the workmanship and quality of the install. Barry and Jamie showed attention to detail mattered as much to them as it did to me.
Great service and very happy with our new doors. Vasilis went above and beyond to provide an excellent fitting service.
I chose Brackenwood because they installed new windows and doors in 2016 and replaced soffits, fascia’s etc in 2020 and did an excellent job on both occasions. Their staff are always professional, helpful and courteous. Luke C did an excellent job of installing another new door for me yesterday. He arrived on time and completed in the timescale indicated and left everything clean and tidy. I am very happy with my new door and definitely recommend Brackenwood.
Have dealt with other companies in the past. This is by far the best experience ever. Both Jim and Colin were great and so efficient fitting them.
Exceptional! We enquired about some bifold doors to replace a white PVC set. The Team sent out Luke to do the initial quote, he answered all our questions, gave us an instant quote and provided payment options. He then processed our ordered quickly, within days they returned for measuring and only a few weeks later for the installation. Mark and Martin did an amazing job with the installation, very impressed with the finish and fixed any issues created on the walls. Thoroughly professional. We are very happy with our new doors.
Just had new windows bought & installed by Brackenwood. They have completely changed the look of the house. Their fitters were professional, polite & tidy. I am so with the bi-folding door. One of the fitters was still working even though he had a broken wrist. Our fitters were Leroy & Kanye
First class job by Colin Mark and Martin. Work carried out very efficiently by friendly crew. Completely transformed house. High quality windows and doors. Many thanks also to surveyors .
Very satisfied with the brand and I strongly recommend it. Mark P just installed yesterday new windows and an entrance door and I am very pleased with the products installation!
Just had my new door fitted. From surveyor to fitter top class service. Ladies in admin were really helpful. Luke C ( fitter) phoned to say he was on his way. His workmanship is amazing. It made a great door look brilliant. He was polite and treated me and my home with respect. Thank you all at Brackenwood
Had a new front door fitted yesterday.The service from going into the showroom and picking the door to the fitting yesterday was very good. The fitter Vasilis was very friendly and professional . We have used Brackenwood in the past for Windows and our conservatory and would not hesitate to use them again. We would highly recommend to anyone.
Excellent service from Brackenwood from start to finish. Everyone involved was polite, respectful and did not put any pressure to make a sale. They listened to what I wanted snd took time to talk through the process and options. I have had 2 doors replaced and windows throughout my property which was completed over 2 days. Special compliments to Darren and Neil who were a pleasure to have in my property completing the installation. They were respectful, polite, hard working (didn't stop to take a break even when I tried to make them!) and made the process an enjoyable one. I would highly recommend their services as well as Brackenwood.
Excellent service and we are very happy with our new composite front door. Our fitter Vasilis was polite, professional and very tidy. We will definitely be using them again.
I have been very pleased with the whole process of ordering and having my new stable door fitted today. It looks very good and Vasilis did an amazing job as it was not the easiest of fittings and I was grateful that he left everything in a spotless condition. I would definitely use Brackenwood again should I need any further doors or windows fitted.
Replaced a upvc door for us. Good decision to choose them - very well organised, top quality work and products. Fitted by Martin who was knowledgeable, skilled, polite and tidy.😄
Brackenwood did a sterling job, from the beginning of the process to the end, in installing our triple glazed windows.
We have just had several new windows, a bay window, side door and French doors fitted by Brackenwood Windows, and we are delighted with the results Dave in sales was completely professional at all times, and never pushy. The installers, Chris and Martin were great guys and did an excellent job with amazing results. The products are extremely high quality and we are completely satisfied. I can highly recommended Brackenwood Windows and will be using them again in the future.
The installation of our new windows has just been completed by Chris and Martin who were brilliant! Got here on time and worked the whole day through to get the job done. The windows look great. I would definitely recommend Brackenwood to anyone looking to have their glazing updated.
Very pleased with our installation of upstairs windows and frames plus cladding outside.It was a blistering hot day but the two lads toiled on without complaint and carried out all works professionally and cleared up afterwards. Would definitely use Brackenwood again.
Very poor service from the sales person… when we asked questions about the product he just shrugged and said its on the system… very unhelpful. The fact that we are not on their system is neither here nor there. Furthermore they have not acknowledged there is an issue. Contrary to their feedback i did indeed email the ceo as requested but he or she has chosen not to reply… i think that says it all!
We recently had several Heritage Plus windows, doors, and a new composite front door supplied and installed by Brackenwood Windows and so far, we are very happy with the end result. Time will tell regarding product quality and customer service, but so far, each item seems robust and well made. We availed of the upgrade to triple glazing, so hopefully, we will feel the benefits in the winter. The stand-out aspect of the process was the installation done by brothers Sean and Anthony. They were thoroughly professional and meticulous, and their finishing was top class. At this time we would recommend Brackenwood Windows.
We are so very happy with the windows. Lee came to check what we could have arranged for us to go to the showroom which is amazing. He has been so helpful and friendly. When the day was arraigned Colin and Vasiis arrived on time they were so professional and really nice guys. They did a big job in the time we were told it would take and cleared everything and cleaned the windows before they left they worked so hard. We have arranged for another job to be done in the next few weeks. Good job done. Barry and Tina Mason
Everyone involved in the replacement of our windows were very professional and nothing was too much trouble. All dates were kept to and there were absolutely no issues at all. Colin and Mark the installers were extremely efficient and very tidy. I am very happy with the windows and the superb service I received. I would definitely recommend Brackenwood.
Brackenwood came today and replaced 4 v old single glazed windows in the kitchen and small w.c. I was lucky enough to be able to take advantage of their current triple glazed offer. From start to finish, in sales Helen and Sarah, thru to Chris B the amazing installer who was on time, professional and knowlegable - all have been excellent. Chris did the whole installation by himself and did a great clean up job after too! Brackenwood are a truly professional and a cohesive team. Overall, an excellent experience - I'd highly recommend.
Installer, Colin was careful, thorough and did his job in an amazing finish, from taking out his tools to completing installing my kitchen window. I am most satisfied. Kitchen remains clean.
Just had some Bifolds fitted and absolutely love them. I've been really impressed by the service from start to finish. Friendly, polite and non pushy Sales, great accounts team and a first class installation team. Shout out to Darren and Neil who did the installation, as they did an amazing job and were a pleasure to have here. I wish all companies operated the way Brackenwood do and will certainly be going back to them when I get my Windows and front door replaced. Well done to everyone on a first class service....keep it up! ;-)
Chris B and Martin A have just finished fitting our new Brackenwood windows. They have been thorough, consentious and done a fantastic job - even in the challenging heat. They have also done a great job at clearing up after themselves. I would definitely recommend them.
The fitters Jason & Jordan arrived on time and our back doors and porch were fitted within the day specified, everything was left clean and tidy and finished to a high standard would recommend
The installer, Luke C did a great job. He was efficient, helpful and very clean and tidy. Very pleased with the whole service from Brackenwood.
Recently had Brackenwood replace some windows... I'm a returning customer so this was my second time using them. Really excellent communication and smooth process. Quality products and workmanship. Highly recommended them.
Fantastic company. Great installation, tidy, neat and fast. Thanks to Jim and Ant the installers. Very pleased with the new triple glazed windows.
Luke and Bradley have just left after completing a brilliant job at replacing two windows and fitting a new front door. They worked incredibly hard and every speck of debris was cleared. This is a highly efficient company and recommend them unreservedly.
Lee and Jonny recently installed a replacement conservatory at our house. They were both friendly, hard working, professional in every way and tidied up at the end of each day. Thank you to both of you and the whole Brackenwood team for making the project go so smoothly
We can’t praise the workmanship highly enough when Ant and Jim installed French doors and windows throughout the house 16/17 July. They were fast, professional and friendly. From first enquiry to delivery the service has been excellent.
Just had all new windows and doors fitted and Brackenwood did a brilliant job throughout. Leroy and Kayne did a great job with the fitting and their attention to detail was impressive - would highly recommend.
Thankyou very much to Chris B & Martin A for doing a fantastic job of installing our windows and front door this week. They were very professional and personable and left everything spotlessley clean. The rest of the team including the scaffolders John Clarke and his team and Nigel and Scott the brickies were also consummate professionals and we were very impressed with the whole installation. We won't hesitate to recommend Brackenwood in the future to friends & family. The Minns family.
Excellent work and done on time Would recommend highly Great job Mark P Thanks Graham
Excellent installation with Darren & Neil who were very good and worked around us and kept us informed as to progress.
I recently had new Windows and French Doors installed by Brackenwood. Stuart came out and did my survey in good time and the install was incredibly smooth. Jamie and Barry did an excellent job and were incredibly professional. They left the place tidy and spotless. When faced with challenges they made sure everything was sorted to perfection. Would definitely recommend them.
The two fitters that fitted my windows at GU2 8FH Barry Elmore & Jamie Chapman. We're amazing and did a very professional job. Very polite and respectful. Pat on the back for both of them. Thank you
Excellent installation from Mark this week. Couldnt be happier with the quality of the windows and doors. The whole process was so quick and easy. Really pleased. Would recommend Brackenwood to all.
I came across to Brackenwood company for my windows and patio door replacement. The whole process from the sale to the instalation was brilliant. David J. was the one who came initially once I placed a request. He was very proffesional, ethical and listened to all my needs for the window replacement. He also provided good sugestion regarding the design and type of windows that would best suit me. He ensured to follow the process for final window instalation in nearly 4 weeks and half time frame, which was exactly the time I needed them installed. Once agreed the Surveyor was immediately send within a matter of days (Gary, very kind and polite) and once measurements took place, my order was immediately processed and I was kept informed with the next following steps. Installation: VERY PLEASED WITH LEROY & KAYNE! My windows and patio door was installed on the day that was agreed. My installers, Leroy and Kayne, arrived on time, they were very kind and hard working and most importantly very organised and detailed oriented. They installed my windows and patio door in 2 days and everything was done to details. They even cleaned them all after they installed, and left no mess at all, which really made my day. Highly Recommend 👌 Overall I can say a big thank you to Brackenwood Windows and the whole team, who are so proffesional to make the life of people like me easy with their windows replacement.
A fantastic job! We are really pleased with the result and can't speak highly enough about the standard of work we received. Lee was an excellent worker and a pleasure to have around the house; his commitment to doing a job well done really shone through, even in the most awful weather - thank you Lee.
Great job Jim and Ant, new windows well fitted and looking good. Cleaned up afterwards and definitely recommend 👍.
Chris B and Martin A were great, really fast really professional. Door looks amazing. Thanks you
Spent quite a bit of time looking for the right door and the right supplier. Everything from start to install has run smoothly and I cannot fault Brackenwood at all. A special mention to Leroy and Kane who did an amazing job on the install. Leroy and Kane were absolute legends, super knowledgeable and friendly. Five star service from them. Highly recommend Brackenwood and will definitely use them for our windows when the time comes. Thank you.
We recently had two installations, roofline then windows and doors. We were very pleased with the process from start to finish, no pushy salesman. We also visited the showroom, which we're glad we did as we changed our mind on the front door style and also the obscure glass style. When it came to the insulation both teams were great. Mark P and Colin did our windows and doors, they were very efficient finishing ahead of schedule. cleared up everyday and nice and friendly. We wouldn't hesitate to recommend Brackenwood to anyone.
Wow! I just love my new composite front door. It has transformed my hall and of, course the exterior. Colin the fitter arrived on time and did an excellent job, he was a courteous, efficient, quick and very tidy worker. He left everything immaculate and looking a million dollars!! Thank you Brackenwood!
The whole process from Natalie my sales lady and all the office staff and installers Luke C and Paul.R made an excellent job of my door. Pleasant and quick and cleaned up well. Thank you all.
Excellent job completed on installing composite front door additional mention to install fitter Vasilis for friendly and expertly fitted and no mess left Thx
Colin and Heath fitted my porch door to a high standard and were very professional and polite. They were able to provide the finishing touches so that the completed fitting was perfect.
Delighted with whole process! They were the only company who bothered to go the extra mile as I am self employed and can’t answer the phone so they liaised via emails for appointments/fittings. They rep who visited was very helpful and knowledgeable and the fitter was excellent! I would happily use Brackenwood for all my future glazing needs!!
Had 4 new Georgian windows put in today - what a great product. Chris and Martin did a sterling job and cleared up really well after. They also replaced some blown conservatory glass (not Brackenwood). Very smooth workers and pleasant company(:-). Thus is the 2nd time I've used Brackenwood -excellent firm.!
Chris B and Martin A did a great job fitting the windows very efficiently, leaving no mess. Would definitely recommend.
Thank you to Barry Elmore and Jamie Chapman for doing an excellent job fitting triple glazing to my downstairs bay windows. Appreciated the free upgrade, the efficient, polite and clear instructions given by customer services, and as a returning customer, will continue to use Brackenwood for any future work.
Very good service, a very quick from ordering to installing. Bradley and Luke who fitted my windows and front door where brilliant. Very professional and friendly, I couldn't of asked for better installers. I would highly recommend Brackenwood. Thanks to everyone. M Moody
We've had new windows and doors fitted and are impressed. Special thanks to Leroy and Kayne for their impeccable workmanship and attention to detail. They were friendly, took great care throughout and worked around our needs. It is quite obvious that they take pride in their work, and it shows in the quality of the installation. We would recommend Brackenwood. From the initial call, to the survey, showroom visit, measurements and final fitting, all went smoothly and promptly. The house looks transformed and we are extremely happy with the results. Thank you.
Leroy and Kayne were excellent fitters, polite, respectful and did an amazing job of fitting my bay window. Even though one of the triple glazed windows was cracked, they explained what would happen next involving the replacement process. They left the site spotless and fix a bowing window sill. Both fitters are a credit to Brackenwood.
Brakenwood has provided excellent service from the first appointment. They are very customer focused, which is a big plus. The attention to detail when installing the windows that Luke, Bradley and the other installers gave was brilliant. Even with a little miscommunication, our needs as customers were listened to and I am extremely pleased with the end product. Thank you.
Barry and Jamie were fantastic. Polite, professional and absolutely worked their socks off to get the job completed within schedule. Quality of the job was excellent and they left the place cleaner than it was when they arrived. Can’t speak highly enough of them.
A great Company with great staff that are skilled and professional in their job. Martin Wade from the Maintenance finished the job efficiently and perfectly with no issues. It was nice to see the craftsman working on our windows that were originally installed 25 years ago by Brackenwood.
Excellent job Paul and Vasilis were very professional, even on day 2 when joined by 3 sparkies and no power The finish is excellent as is the rendering and plastering Very neat and tidy and the windows look amazing Thank you
Fab experience. Barry and Jamie were on time, professional, friendly, cleaned up every bit of mess... Got the job done well in the allotted time. And we're thrilled with our new windows. My husband joked, 'You can almost see the future through these windows!' 👌😁
Excellent customer service and installation by Brackenwood. Fitters did a great job replacing the roof and fan windows on our conservatory so now we can use it all year round. We also have a new front door with the latest security locks. Would highly recommend this company. All the staff have been brilliant, thank you Brackenwood.
Had Ant and Jim arrive to fit the new windows and both did an outstanding job. Always punctual and left everywhere spotless at the end of the day. Cannot recommend enough, not just the fitters but the company as a whole. Kept up to date throughout the process and went above and beyond when an issue did occur, which was resolved immediately. Excellent from start to finish and everyone who now passes stops to admire the new looking house.
From start to finish this company has been brilliant. Roy the sales guy was a normal human being, full of helpful ideas . Then the installers were top notch!!!! Chris B & Martin A are lovely and jovial, tidy, clean and quick. If I have Windows Again, I would want the same team! Thanks guys!
Very nice and professional service. The installation team of Leroy and Jason were very efficient, friendly and professional. Their workmanship and attitude was top quality. The entire process from surveying to the final fitting was very well organised. The surveyor did a great job to explain the products and the finance options. The service team did a good job for following up and ensuring to update us regularly. We are very happy and would Definitely love to recommend them and also use their services in future.
Door looks fantastic, the installers Leroy and Jason had great attention to detail with a very high standard of workmanship. Very happy, thanks Brackenwood!
Excellent installation of a very smart front door by Martin and Mark. Highly professional in all respects. Very satisfied and strongly recommend Brackenwood. Thank you
Just had 8 windows replaced by Brackenwood Windows. These were fitted by Barry and Jamie who throughout the install remained professional at all times. Everything from ensuring dust sheets were placed in all areas to tidying up at the end of each day. The windows look great and a job well done.
We had all new windows and doors and dealing with Brackenwood has made this a really easy and pleasant experience. From the initial salesman, the showroom staff (which we visited 3 times), the surveyor and the fitters, nothing was too much trouble. Brackenwood managed to fit the delivery into a week that suited our needs and the fitting was completed in 3 days. Mark P and Colin were exceptional fitters; prompt, tidy, friendly, approachable and helpful guys who took the time to explain anything and everything. So much nicer than dealings we’ve had with large national companies in the past!
Incredible work by Leroy and Jason fitting 4 new windows. Attention to detail and professionalism unmatched.
Excellent window installation by Leroy and Jason. Clean, tidy, efficient and friendly. The windows look great as well. Would happily recommend to others.
We booked Brackenwood Windows to install all the house windows and patio doors. My installers were Darren and Neil. They arrived promptly and cracked on with the job. On the first day they completed four windows, second a massive balcony window and third day the patio doors and kitchen windows were installed. Everything was completed in 3 days instead of the 4-5 booked for. I have to give these guys 5 star reviews as they were very professional, gave good advice, explained each stage and very happy to answer any questions and completed the job to the highest ability, they were caring of my house and grounds (tidied up all rubbish at the end of each day). As people they were friendly, easy going, great banter and hard working. Best team ever. Thank you Darren and Neil we love our windows.
Excellent extension created by Lee and Jonny. Very professional and friendly- nothing too much trouble. Would recommend them without hesitation
From our first visit to the showroom to the final fitting of our new door, we cannot recommend Brackenwood highly enough! Our door installer Colin was prompt, very professional and accommodating as we added our own wiring for door bell. He took the time to ensure we were happy with the installation and modelled to us and our children how the new door worked. Brackenwood will definitely be our first phone call if we need any other service the offer in the future!
AVOID LIKE THE PLAGUE!! Brand new double glazing that lets in water and promotes damp and now mould including in my children’s bedrooms!! Clear lack of experience in dealing with thermal bridging and wasn’t even considered on installation. Slap ‘em in and go! All very friendly at point of sale but poor installation and even worse after sales service. Fobbed off with all manner of excuses to avoid doing what they should’ve done on install and simply unprepared to correct their mistake. Took over a year of persisting after failing to attend agreed appointments, constant rescheduling and avoidance, saying that their engineers were all busy for several months!! Eventually, several people visited - all with differing opinions and excuses as to why I was experiencing damp. Then the “Manager” came out and blamed my roof. Had a several roofing contractors and a chartered surveyor from the insurance company who all said that my roof is fine and that the windows aren’t fit to regs and that they should’ve known about the cold bridging and installed vents in every window. Instead I now have windows with damp and mould that they refused to correct without a substantial charge. Angry that the manager himself and the technical advisor would come to my house and simply lie to avoid doing what was right and imply that it was our fault. Had I not engaged the insurance company to repair storm damage that occurred long after install I wouldn’t have know the truth and would’ve taken them at their word. Although I had questions when their method of inspection was to simply squirt a hose at my windows!! Having spoken to an ex employee of the company I found out all too late that this is common place and that the company will aggressively dispute this review and try to discredit me to distance themselves from the issue at hand. Poor install, poor service, poor attitude and won’t admit to their mistakes. I wouldn’t use this company and would recommend that you look elsewhere!! 25th May 2024: As predicted, an aggressive and dismissive response. Thankfully my review is supported by independent professionals and not just here-say in defence of their own work. 1. At no ping was I told I would need or that it was recommended I would need trickle vents. 2. At no point did they take out a window. 3. The water marks were from the storm damage a year after the installation and my initial concerns (as from their own timeline) which is why I had the independent surveyors around to review the issue. 4. Timeline has significant gaps and as they pointed out lacks any context. Suffice to say it is clear they did not and indeed will not resolve the issue despite patience and resolve. I have now lodged a complaint with FENSA.
Luke C gave me the 5 star service! He arrived on time, got the new front door fitted - explained how the keys worked etc and cleared up really well afterwards. Would definitely recommend.
Jason and Jordan fitted a conservatory door for us today and the service was excellent. They were super quick, quiet and left zero mess, they even cleaned the glass when they were finished. Can’t fault them at all. Would highly recommend to everyone. Thanks for a great job!!
The process from start to finish is very efficient, and I'm pleased with the result. The process started with Andy's visit, who spent around two hours helping us specify our new doors and windows. The sales process was patient and not pushy. My tip for buyers during the sales process is to ensure that you explore all of the possible options because we felt like we had left a few stones unturned. We loved the result, but we did have a bit of anxiety between signing the contract and installation because we realised we hadn't discussed the types of locks or the finish of the doors and windows. Next up was the excellent surveyor, who made some great recommendations. In between visits, Brackenwood kept us updated on the next steps. Leroy and Jason completed our installation, which was smooth and efficient. The quality of the finish was better than I expected and to a very high standard. We had a minor scratch on one of the windows, and we soon received a date for someone to come and fix it. Overall, I am pleased with Brackenwood's end-to-end service and have no qualms about recommending Brackenwood if you need new doors and/or windows.
My thanks go to Jason and Leroy who’ve been installing new windows and doors in my house over the last two and a half days. They were respectful of my property, polite, tidy and friendly. A definite 10/10 from me. Love my new windows and doors!
We are very pleased with our new composite front door. The whole experience has been good from non pushy sales through to being fitted. All the staff from sales, admin and fitter were very pleasant and helpful. The product is first class. We would wholeheartedly recommend Brackenwood.
After a tricky start Mark and Martin have completed our bay window to a high standard we will always recommend Brackenwood
Just had new windows and doors fitted by Darren and Neil. Great lads and a great job, would definitely recommend them
Lost a 60k project one call from a sales person one call from a surveyor we had a time and day confirmed no show. If this is there customer service before work begins I dread to think what it's like after works done
What a great team. Diligent, friendly, clean and tidy and a great installation finish. Thank you to Chris B and Martin - great job!
Had our windows fitted today by Jason and Jordan from Brackenwood, excellent workmanship, great friendly guys with good customer service, would highly recommend.
We had our new front door installed today and it's beautiful. Mark P made a wonderful job of it. He was extremely professional and talked through the process clearly, nothing was too much trouble. I left him to it, and within a couple of hours it looked like this. I can't tell you how happy I am.
Repeat customers, which speaks for itself. We have used Brackenwood over a period of many years and they have consistently provided good service at all stages of the process. The sales process was gentle 😂, the survey process interesting and the fitting process smooth and uneventful. The fitters, Jason and Jordan, were helpful, polite, tidy and efficient. We are very pleased with the results 😃. No hesitation in recommending.
Just had 9 windows renewed by Chris, Martin and Heath from Brackenwood. They are excellent ambassadors for their company being extremely knowledgeable and friendly. The standard of work in both the quality and fitting of the windows is excellent and would happily have them back to future windows.
Great experience overall with Brackenwood, from sales to fitting. Barry and Jamie fitted three large windows and even after a very late start (out of their control) they got the job done, even staying late to finish. They cleaned up perfectly after.....you would've thought the windows fairies had been overnight! Thank you Brackenwood.
Mark and Martin were here for 2 days this week installing our windows. I cannot praise the professionalism of these 2 enough. They were superb, efficient with excellent workmanship. They are a credit to Brackenwood. The windows are first class too !!!
Brackenwood Windows Ltd delivers excellent products and services. At the start, Andy laid out all the options clearly. Barry & Jamie completed the challenging task of fitting triple-glazed windows and double-glazed patio doors in my 5th-floor flat with tremendous energy, enthusiasm and commitment. Ray & Michael returned to resolve two problems with great efficiency. Catherine, Sarah, Helen and Sonya replied to phone calls/emails promptly with clear advice. I would recommend this company and its staff without hesitation. A big thank you to everyone involved.
Installed 2 windows and 2 doors within a day. Professional installers. No fuss and performed a very neat job. Happy with the service. Happy to recommend.
Thank you to Brackenwood windows for a very positive experience. Your fitters Mark and Martin were superb, they went over and above.They always cleaned up at the end of the day. I’d highly recommend the service and quality of my windows and doors. Thank you.
Overall a great experience with Brackenwood. Chris and Martin were our installers to replace some very old and blown windows at our property. Apart from one mishap involving a new front door, caused by sudden strong winds, the whole process was slick and professional. Even the door issue was handled promptly and professionally, assuring us that both Brackenwood and the installers were both keen and interested to complete the job to their high standards. We will have more work done in the future as we renovate the house, and would not hesitate to have the same team complete the work for us.
The service we had received prior to the fitting of the window and back door was very good. Colin the fitter worked all the time he was here and the end product was first class.
Brackenwood have a professional, first class team - from Luke in sales, Catherine in finance to the superb installers. They have done windows and doors in 3 properties for us and recommend them highly.
I am a repeat customer and again Brackenwood have provided an excellent service. From start to finish they have kept us informed and completed the job in a tidy and professional manner. The fitters, Sean & Anthony are a credit to the company, thanks Guys.
Curtious and professional throughout the process! No hassle, no pressure when I still in making up mind mode! The install was quick and painless and the end result perfect for our needs! The price was the best I could find too!!
Have just had 2 windows and a door fitted by their installer Colin, so pleased they look amazing and Colin was so nice, efficient and cleaned up after himself, would highly recommend Brackenwood.
Really impressed with our experience with Brackenwood. Professional from the start, quality products/finish all at a reasonable price. Chris and Martin were fantastic installers, kept us informed and left no mess. Level of finish is excellent. Thanks team.
Great windows and door at good prices. Installation by Barry and Jamie was great. They were very polite and friendly and did an excellent job leaving the house clean and tidy.
We had a new front door fitted by Martin, really happy with the finished product. Martin was fabulous, minimal disruption and noise, talked me through everything afterwards and made sure I was 100% happy before leaving. Thoroughly recommend
Brakenwood never fails to Deliver. A Massive thank you to Vasilis who fitted our new front door. He went above and beyond to making sure it was done perfectly. His attention to detail is amazing. He was polite, friendly and chatty. Knowledgeable and happy to answer all my questions. Thank you again! We love our new door.
Jim, Ant & Colin done a great professional job installing my new windows, I was very pleased with their work, I would recommend these fitters to anyone, really good
We are absolutely delighted with our Brackenwood windows. The quality is superb as was the quality of the workmanship. The fitters were extemely efficient, very clean and a pleasure to have in our house.
We had our 3 upstairs windows fitted by vasilis from brackenwood. We could not fault him he was very clean and professional. And did an outstanding job on the windows that he fitted would highly recommend brackenwood windows and vasilis if you get him
Vas was our installer and done a great job, no complaints and demonstrated both install lock mechanisms. Great installation, was seamless.
We had a triple glazed leaded front window fitted by Luke C he was very polite and friendly and did an excellent job leaving the place clean and tidy. Thank you to Luke and Brackenwood we would definitely recommend you.
Very satisfied with the work completed by Brackenwood and our fitter Ray, removal of an old door, replacing with a window, work completed in 3 hours and a quick turnaround from initial sale. Many thanks.
Great workmanship from Johnny and Lee. Very polite and respectful. Our new conservatory roof looks fantastic- we are very pleased with it all.
Very pleased with our new front door. Communication and timings very good. Fitter was Vasilis, very polite and tidy! Would highly recommend.
A great experience From start to finish, all staff very friendly and super efficient. Sales, surveyor, ladies in admin and the lads that fitted our 2 windows. Thank you Wade and Michael for the expert installation and great finish. Would recommend Brackenwood without hesitation. Paul & Julie
Brilliant service from Brackenwood. The windrows are great and the installer Luke was amazing, what a professional. Highly recommend Brackenwood, superb customer service throughout.
We had a new front door and 7 windows fitted by Brackenwood over 2 day's. The boys worked really well and the difference is marvellous as the old windows and door weren't very good. A great team effort from start to finish.
Thanks to Chris and Martin. Brilliant window installation experience. Thank you.
Purchased a new front door from Brackenwood and I’m very pleased with the quality of the product. The service I’ve received from Brackenwood has been first class. Leroy & Jason did an excellent job fitting the door and I don’t need to redecorate.
Brackenwood fitters Jim and Colin made an excellent job of my windows , fast, efficient and professional job . thank you
Usual good customer service & installation. Co-ordinated work of soffits & gutters first, added a service call to adjust an existing door, done the same day our 2 window/door fitters were scheduled. We are happy with all the jobs they have done & the workmen tidied up well after themselves, correcting any damage to decor that occurred neatly. This is our 4th purchase from Brackenwood spread over 25 years, we even dealt with the same salesman each time - can't say better than that for continuity! They kept us informed of progress & interim payments required from order date to fitting. even through a delay due to Brackenwood having to source a product similar to our existing style because the original manufacturer had ceased trading the week before we made contact. Another job well done, thank you.
Perfectly executed, timings as agreed, Martin and Mark excellent work ethic. Thank you, have already recommended.
Just Had my windows and front door installed by Chris and Martin from Brackenwood. They are very professional,tidy and they have done an amazing job. I would recommend them at the highest level and they well deserve the 5* review that I am leaving.
Absolutely fantastic company from quote to installation Highly recommend them for your new windows
The Brackenwood installation teams for Roofline and Windows/Doors were excellent. Very courteous, clean and efficient. Providing a stress free installation.
We had selected Brackenwood to replace all 9 windows and a front door at our home. The entire experience dealing with them was smooth - right from Natalie, the sales person, who helped us in designing, Ryan the surveyor and the installation team - everything was great. The installers - Mark, Martin and Heath were brilliant, professional and a cohesive team who installed all windows and door in 2 days and they also left the home clean and tidy after each day. Overall, an excellent experience dealing with Brackenwood. Highly recommended.
Chris and Martin did a great job. Nice guys take pride in the finish. Good company to deal with. Luke the salesman and the surveyor all really helpful.
Very good service from Andy in sales through to Alex and Charlie the fitters. Alex and Charlie were very polite, did a great job and left everything very tidy. Very pleased with my new windows. Thank you
What a fantastic company! From the enquiry, having Natalie visit for the sales meeting and quotation, right through to installation by Ant and Jim, everything has been everything we could ask for. Everyone is very friendly and professional. Will definitely purchase again in heart beat. Cannot recommend them highly enough.
I just had Brackenwood Windows installed and couldn't have asked for a better service. From Natalie the sales person to all the office staff and particularly Barry Elmore and Jamie Chapman who installed the windows. Barry and Jamie were efficient, friendly and left everything pristine. A brilliant job! Would not hesitate to recommend this company.
Martin and Mark installed 6 windows for us just before Christmas. The weather was awful but it didn’t stop them doing an excellent job. Thank you! Today Sean and Anthony came to install our replacement patio door. Again the installation was excellent and was completed quickly. Thoroughly recommend Brackenwood Windows Ltd. Thank you!
Just had my windows installed by Brackenwood. The windows look absolutely great and the house is so much warmer. Barry Elmore and Jamie Chapman are an asset to the business. Their customer service was excellent and they cleaned up throughout the work. They left my home looking like a new build. Thank you so much . I would highly recommend Brackenwood windows. Clare
just had 7 windows and 2 doors replaced jan 16/17 by installers Vasilis and Chris who both did an excellent job and are a credit to Brackenwood. Would heartily recommend
All very efficient, on time and job completed well within the day with all ruubbish removed. Strongly recommend.
Sales lady was shocking, swore a few times in front of a 5yr old. Saying oh can't you borrow the money off of your parents? Telling us oh I had no money but then I got divorced and now I've got a new house and more money. Shocking and stuck up. Kept saying oh it's freezing in here, well not everyone can afford to keep their heating on all the time. Won't be buying from this company!
We are very pleased with the service from Brackenwood from start to finish, from our initial meeting with Natalie salesperson, dealing with all the lovely office staff to the fitting by Martin, Mark and Chris who worked really hard and done an excellent job fitting our windows before Christmas, thankyou all.
Great service all round for our new window and door. Vasilis who installed was excellent. And we will be returning in the future
On the whole they did a really good job. Just a few things we didn't like. We were told that if they damaged anything it was on us. I didn't particularly like that attitude. If things were going to get broken I'd prefer they didn't do the work or at the very least make good the damage but they seemed to think that it was down to us to make good. We had a kitchen splash back that we didn't want damaged. They scratched this. We were told if you want to cook eggs you have to break an egg. The overall job when done was very good and fortunately nothing unrelated to the windows was broken. I would have been very cross if things had got broken. The other thing we didn't like was the state of the window frames and sills. These got quite badly damaged and need filling and painting.
A brilliant experience. Seven new windows and a new kitchen door; the whole team from salesman, surveyor, back office and installers were so friendly, considerate and professional. Martin and Mark who did the installation over 3 days were fantastic; the finish exceeded my expectations and my living space has been transformed. Absolutely delighted and would have no hesitation in recommending to anyone.
We now have 4 lovely new windows and one French door. Thank you so much to Jim and Colin for doing such a great job.
Brakenwood did a fantastic job installing our new front door before Christmas. Our fitter Luke did a great job and installed the door very quickly. We were very pleased with the quality of the door and the fitting and would recommend Brakenwood to others. In addition, Luke arranged for the maintenance team to replace a handle and hinge that were scratched in transit to be replaced the same day. Excellent customer service all round.
I had Brackenwood windows installed in the whole house in 1990. I’ve been so pleased with them that I decided to use them to upgrade my windows. They are of excellent quality and I’m really pleased with them. The fitters are polite and friendly. They fitted the windows with efficiency and cleared up any mess that they made. I would highly recommend Brackenwood Windows.
HUGE thanks to Martin, Martin and Chris B for a fantastic windows and doors fit! Friendly, professional, knowledgeable and nothing phased them. It was brilliant to have such a hard working team, so attentive to detail, in whom we had absolute confidence. Tidy too! They are an absolute credit to Brackenwood Windows. I can't recommend them highly enough.
A big thanks to Sean & Anthony for fitting our windows today. They were both really good. Kept the house clean with sheets and cleaned up afterwards. Highly recommended them both.
We approached Brackenwood for a new front door on our 1960s property that we’re in the process of updating. After calling and talking to Matt to discuss interest we had a visit booked in with one of their sales team. Simon came during the week after work with his laptop and a number of samples to take us through, he was both helpful and informative on options. We received the quote straight away and Simon was available and responsive even at the weekend with any additional queries we had thought of post visit. Once booked in we paid a deposit which was 10% of the total cost and awaited a call from their surveyor which was scheduled for a week times. I thought I would have to chase but on the dot a week later I had a call from Ryan to book in a visit. Ryan turned up on time and again was very informative of the process and anything we needed to decide Upton regarding the door when the measurements were being taken. He also provided his opinion on certain things linked to the door and more to do with our property which was a nice touch. Initially we were told our door would probably be fitted in the new year but after the surveyor visit our installation date was booked for December. On the day of the installation Luke was our fitter who arrived on time and pretty much was left to it. He had a right job with ours due to the house but worked non-stop, ending up taking longer than probably planned but ultimately getting the job done. Overall we were really pleased with our experience with Brackenwood from start to finish and will definitely use them again and would recommend. Only suggestion would be Luke was by himself had a harder time with our install than planned but still had to go onto another job regardless. This could have led to issues if Luke had to rush the job to get to the next one. Thanks Brackenwood Team 🙂.
I just had Mark and Martin out to install four sets of new windows on the first floor of my property. They turned up on time, were efficient and quiet the whole time they were working, and left no mess behind. They even stuck little foam stickers on the radiator where they temporarily leant the window, so as not to scratch or mark anything, and laid sheets down everywhere to catch any debris .Friendly, hard working and professional, they worked solidly for 5 hours without even a lunch break, so they could get the work done in good time. Highly recommend, thank you Mark and Martin, I'm really chuffed with my new windows :)
Very good experience with Brackenwood. The turnaround from the survey was faster than we expected, great value too. The guys turned up on time and completed the work as scheduled. Great work from the guys and we love our new windows and doors.
The Brackenwood Team did an excellent Job if installing all my windows and doors throughout the two last days!! Chris Vasilis & Chris Bax were very helpful and had excellent pride in finishing the all job really amazing!! Brackenwood should be proud of having such dedicated employees!!
We have used Brakenwood to install doors and windows in our home over the last 12 years. Every job, big or small, has been completed to a high standard. I would thoroughly recommend Brackenwood.
Thank you to Chris B for such a professional job carried out to an excellent standard. We are delighted with our new French doors.
Wonderful showroom! Very helpful staff (thanks Andy). We wanted a quote to replace all the windows and doors. We now know how much we've got to save up.
Great service and so happy with our new windows. We were really impressed with the attention to detail and vasilis and chris were both professional and courteous . Would abolutely recommend Brackenwood.
Brackenwood did a brilliant job with our new windows and front door. Martin and Mark were brilliant so professional and left our house super tidy. We had expected there to be loads of mess but they left our house spotless. Thank you so much, 100% recommend using brackenwood.
Quality products and a first class quality installation by Ant and Jim , thank you both. Natalie in the sales team deserves a mention too as she was super professional, empathetic and didnt try to upsell. I will certainly recommend Brackenwood and endorse their service. Thank you to all the staff involved in my window replacement journey.
So very happy with the quality and price of my new kitchen window. The fitter, Luke, was friendly and efficient. He left everything clean and tidy. Thank you Brackenwood.
Very efficient installation of a lightweight tiled roof on my conservatory in 2021. A leak recently developed and, when I contacted them with the problem, they sent someone to have a look within 2 hours (and I live in London some 1.5 hours away). In the pouring rain, he diagnosed the problem, did the repair and told me to keep en eye on things over the next week or so and report back if the repair was not a success. The measure of a company is how they deal with problems. It's a pleasure to be able to say thank you and well done!
Our fitter Vasil was absolutely brilliant! Friendly efficient and polite,he did an amazing job!
Just had the old conservatory roof replaced by Brackenwood and the brilliant Installers Sean and Antony. Brackenwood’s Representative, Mike Green clearly explained the various stages of the process and was always on hand for any queries and to oversee the various stages involved. However just so delighted at the amazing team who worked through all the challenging weather and were so patient and courteous throughout. Can’t speak too highly of their meticulous work and also leaving the conservatory looking spick and span inside and out. Thank you to all the team but a special thank you to installers Sean and Antony and Matt who did the plastering for the lovely transformation of the conservatory. Every one who sees the change just loves what a difference having the old roof replaced has made.
Love Brackenwood. The windows are amazing. Chris did an exceptional job fitting, no mess, looks perfect. Great value. Huge fans!
Jim, Ant and Colin, did a fantastic job fitting our new windows, including 2 large bays, in appalling weather and they look great. Really pleased with the whole service, even when an error was found on the order sheet, it was rectified in less than 24 hours. Good service, friendly and professional fitters, great job all round.
Brackenwood have fitted several windows and a door for us over the years - they are always very professional and friendly, including the fitters, surveyors and office staff, would definitely recommend them.
Professional company and fitters Jim and Ant were excellent fitting new windows and doors.Ive been impressed Brackenwood have handled the process from start to finish. You here lots of bad press about window and conservatory companies and fitters , well not the case with this company and fitters UPDATE 7th November we have now had the second part of our house update which was a replacement conservatory and this was approached in exactly the same professional way. The 2 fitters Lee and Jonny are a credit to Brackenwood and themselves. They worked tirelessly in some pretty awful conditions and were always happy to answer any questions I had. 5 out of 5 for the fitters and also 5 out of 5 for Brackenwood approach to after sales service. Thank you
We pretty much had a full house of windows replaced, including a bay. From start to finish, Brackenwood have been amazing!! Mike was so patient, visiting us several times to go through our options and tweak our plans (we’re not good at making decisions!). Our two main fitters, Sean and Anthony, were lovely, joined by Alex and Charlie on the last day. They were all polite, chatty and nothing was too much trouble. Honestly, great workmanship, with real attention to detail. They really, really, know their stuff! AND they cleaned up so well after themselves, you’d never know they’d been there! Thank you guys!! Amazing value for exceptional service!! We would definitely recommend Brackenwood Windows, and in fact we’re already planning our next project! Thank you x
Great work by Jim and Ant who turned up on time, worked very tidily and even helped solve a problem with one of our blinds. Thank you guys!
Chris and Vasilis worked so very hard great professionals and I would highly recommend.
Brackenwood did a great job fitting all the upstairs windows. Alex the fitter was polite and worked quickly. This is the second time I have used Brackenwood and would recommend Alex, their services and product. Good job.
Brackenwood have just completed the windows and doors at my mum’s house and we are really pleased with the quality of service. Mum is 90 and struggles with her mobility so as we unable to be there at the time of fitting we were a little anxious. However, Jim and Ant carried out the work and Mum cannot praise them highly enough. They were courteous and caring, nothing was too much trouble assisting Mum. They are both a credit to your company. We are impressed with the professional level of service. From the initial visit by David who was so helpful, the updates on our order and through to the fitting and completion. Thank you to you all.
Very positive experience from Brackenwood, from Luke in Sales, the surveyor, and 2 fitters on the day Mark and Martin (especially for working around our very big dog who refused to move from his sun puddle!). Very pleased with the finished product and would highly recommend Brackenwood.
We are really happy with our new warm roof. Martyn, Martin and Mariusz did a great job, making sure the final product was perfect! They were all really friendly and kept us up to date on their progress throughout. Brackenwood were helpful throughout the process, Mike was happy to answer all of our questions about the structure of the roof and provided helpful detailed answers. We would highly recommend Brackenwood!
Luke C was polite and knowledgeable.. he explained the whole procedure.. we were more than happy with the door and the professional way it was fitted. Brackenwood provide such a good service and fantastic products ..
We have used Brackenwood before and once again have received fast and efficient service. Our fitters, Ant and Jim were particularly efficient and completed the installation of all of our upstairs windows within one day, leaving everything clean and tidy.
Thoroughly impressed with Brackenwood, lovely people every step of the way and Luke C the installer has done a fantastic job. Really impressed with his work
The experience with Brackenwood was great from start to finish and the installation team, Alex and Charlie, did an excellent job, we much appreciate their workmanship and professionalism. A job well done.
Just had Brackenwood replace two slide and tilt patio doors with French doors. Brilliant service from start to finish. Very smooth ordering process and everything confirmed by email. Dealt with my queries very efficiently. The installers, Martin and Mark were just fantastic. Very friendly, knew exactly what they were doing and checked we were getting wanted we expected. At the end of the installation they tidied up and you wouldn't have known any messy work had taken place. Would definitely recommend Brackenwood.
The Workmen arrived on time and completed the project installing bifold doors to our extension with minimum fuss. We were very impressed with the professionalism, curtesy, advice and friendliness. Very impressed and good value for money.
Martyn and Martin from Brackenwood did a fantastic job installing a new roof on our conservatory. It was a big job and the roof looks great. They were both very professional, hard working and tidy. They kept us informed of the progress throughout the work and went above and beyond to make the process as easy as possible for us. They worked really hard, knew exactly what they were doing and did an amazing job.
Martyn and Luke completed the installation of our new composite front door. Martyn and Luke answered the questions I had. The installation was done quickly, with no issues and to a high standard. Thanks. Further to my above review, I had an issue with the lock to change the thumb turn to a key lock . Brackenwood fixed it promptly and understood why I had a change of heart. This company truly goes above and beyond.
Brackenwood were a breath of fresh air from start to finish. Natalie came round to have a chat about what I wanted, measured and quoted - without any pressure. Only a few weeks later Mark & Martin fitted our new front door and french doors, they were very professional. Brackenwood stayed in contact to check any dates were mutually convenient throughout the whole process. I will use them again and will recommend to others highly.
Second time around with Brackenwood for us! What’s not to love? Great price , fantastic fitting and the chap who did the final measurements really knew his stuff! Was sure helpful with arranging the lowest form of threshold for my mum who’s in a wheelchair. Would definitely recommend and would absolutely use again. Thanks Brackenwood
Alex was really good at fitting the new door. Very professional, helpful and tidy when clearing up. Would recommend without hesitation.
An all round great experience with Brackenwood Windows from the Showroom through to the fitting with professional and helpful staff providing a great service throughout.
Last week, we had Alex and Colin to fit our new windows and bifold door. They were superb, arrived on time, and considerate of neighbours when parking. They were so efficient, I only dropped my child to school and by the time, I came back they removed two windows and a door. I especially liked how they respected our home and covered everything to protect from the dust. They have done an amazing job! 👏 It turned out better than I imagined.
Jim and Colin worked hard and at great speed. Their standard of work is the best I’ve seen.
very happy with the workmanship 2 days for 1 man to fit six windows all clean and tidy at the end of the day .price very good after getting several quotes some of which were excessive.would certainly recommend
They done a good jobs especially working in hot conditions weather the house have transformed by looking smarter and taking lots light in.
Have been great throughout! Leroy and Jason, who fitted our Bi-Folds did a great job, superb attention to detail and even helped out with tweaking our others to work better as they were just leaving. Thx!!
Good service from start to finish. The door looks great and Luke was professional, precise, very polite and clearly cared about the job he done. Thank you.
Excellent display and totally knowledgeable manager (Rob/Robert). No hard selling, just honest advice. When I'm ready to make a decision on our conservatory roof, I'll be going back.
Jason and Leroy fitted a new bay window for my Mum today. They arrived on time and whilst they were here were very understanding and helpful (mum is disabled and finds it difficult to get around). They were very patient, polite and professional and did a great job with the window. They moved all furniture back when finished and left the room very clean and tidy. They even put mums blinds back up for her. Mum is extremely happy. I have been very happy with my dealings with Brackenwood staff from start to finish. I would definitely recommend this Company. A big thank you to Jason and Leroy.
Just had Colin and Jim replace the majority of our windows. They were excellent. The quality of their work was superb and with relatively little, but necessary, upheaval. I can’t recommend them highly enough.
From start to finish Brackenwood has been excellent. Their showroom is well stocked. David advised us on products, really engaging with us and understanding our requirements and responding to our questions. He was brilliant in advising us of everything and guiding us through the order process with absolutely no pressure. His confirmation visit to our home, for initial measurements and scoping, was easy and we didn't feel hurried to make a decision. The survey was quick and easy. The communication with Brackwood was superb throughout, with regular updates. The installation was similarly painless. 2 large windows and 2 doors were installed by Jason and Leroy. Both very polite, respectful of our property, friendly and have done what appears to be a first rate installation. We couldn't be happier. They answered any questions we had on the installation. They replaced a hinge they felt was too stiff on a window (from the manufacturers) and left everything clean and tidy. We are completely happy with Brackenwood. We will certainly go back to them for any future work with our remaining windows.
Excellent installation of our new front door. The installers Luke and Martin were fantastic, very professional, helpful, and did a first-class, clean and tidy job. Door looks great; very happy with the service provided. Would use Brackenwood again if we needed anything else.
Brackenwood aftercare has been amazing since they built our conservatory in 2019. Due to ongoing issues that were not necessarily Brackenwoods fault they have always helped to fix the issues at their own expense. Special thanks to Alan Boden who since day 1 has always taken the time to help us, countless visits and promptly replied to our emails. Also thankyou to the CEO Allan Forbes who has personally assisted and taken the time to visit us on occasions. Very professional and a personal touch. Much appreciated
A big thank you to Brackenwood Windows and especially the install team of Sean and Anthony - great work and professionalism.
A big thanks to Heath and Colin for the installation of our windows and doors, great job, wouldn't hesitate to recommend them and Brackenwood
Very happy with the recent installation of our windows and doors. Fitters were very friendly, efficient and professional. Office staff also very helpful and friendly.
Jim and Ant did an amazing job, nothing was too much trouble and the finish and look of the windows is fantastic
We decided to have two stable doors fitted at home and Brackenwood were very quick to respond to our enquiry. Their salesman came and spoke to us and after discussing our options we decided to go ahead. However, when the surveyor arrived we were informed that the doors we had chosen could not have glass in them. The first set of doors sent were the wrong size, not Brackenwoods fault, the manufacturers made them incorrectly. When the doors finally arrived we were so very lucky that we had Paul Robinson fitting them, he really knew what he was doing and didn't stop working all day. He cleaned up afterwards and left after doing an amazing job. Paul Robinson is a real asset to Brackenwood and they should be proud of his work ethic. Thank you Paul and thank you Brackenwood, we are very pleased with the work.
Very happy with the 5 tilt and turn windows and with the expert installation. The whole process of purchasing the windows through to installation ahead of initial time expectations was trouble-free.
Absolutely horrible customer service wasn't interested in the job whatsoever horrible people
We are thoroughly delighted with our new windows and door. Our communications with the Sales Director and the admin team have been truly professional and the installers were amazing (Mark and Paul). The work undertaken was professional and finished within the timeframe. Both Mark and Paul worked so well together and were incredibly tidy, polite and respectful. We will definitely be recommending Brackenwood!
Excellent service from start to finish. Luke C and Martin C were clean and tidy installers.
Would highly recommend Brackenwood from initial contact to final day of installation. Thank you to all of the team. Specially to Leory and Jason for doing an excellent and professional job replacing our old windows and doors.Hard working individuals, efficient, very friendly and went an extra mile.
Professional, friendly and polite service from start to finish. Good quality door and fantastic workmanship from the fitter on the day, very pleased with my new front door.
Had a door and window fitted by Luke C and Martyn C today and was very pleased with the result. Both were very polite and friendly and punctual. Will definitely use them again
Brackenwood did excellent job replacing our old windows and cills. High quality materials and particularly flexible opening mechanism making cleaning and maintenance easy. Jason and Leroy were very helpful and friendly, doing an excellent job of fitting them with minimum fuss.
Brackenwood are a breath of fresh air - would highly recommend this company. Everything, from the initial contact to the final day of installation, was professional, efficient, polite and friendly including the sales rep, office staff, surveyor and amazing fitters always going the extra mile. A huge thank you to Stuart and Johnny for an excellent installation to remove old conservatory roof and replace it with a solid roof. Cannot fault their commitment and workmanship. Very clean and tidy, knew exactly what they were doing, and kept us informed of progress and next steps throughout. Everything happened exactly when they said it would. Matt the plasterer did an excellent job in plastering. The photo attached to this review gives an idea of the outside finish. Unfortunately cannot yet add one for the inside ceiling painted and ready for habitation, as the inclement weather has greatly increased the drying time for the plaster (probably a few weeks to go still). Cannot end this review without mentioning the excellent scaffolding company used by Brackenwood - Gold Scaffolding. Have never met such polite, respectful, and focussed scaffolders, with a special shout out to the young lady on that team !
We love the new front door. Great experience all round, excellent service. In particular the fitter has done a superb job. We would highly recommend this company to anyone requiring top quality door/window/conservatory work doing.
This is not a product review... This is a poor attempt at pressure sales and i can see how some elderly or vunerable people could fall for it....but i recieved the following text and all i can say is WOW... Afternoon, Matt from Brackenwood here. I've tried to reach you a few times to find out if you're still interested in your home improvement, but haven't heard back which tells me one of three things: 1) You're all set with your home improvement, and I should stop bothering you. 2) You're still interested but haven't had the time to get back to me yet. 3) You've fallen and can't get up and, in that case, let me know and I'll call someone to help you .... Please let me know which one as I'm starting to worry!
Brackenwood supplied and fitted all new windows and a bi-fold door. The service and finished product was excellent and we would highly recommend this company.
From the moment we met the lady advertising Brackenwood at the country market in Bordon to our dealings with the extremely patient, experienced Brian Evans we decided to have our conservatory built. His help and advice planning the style was fantastic. Mike Shaw the builder started the foundations just before Covid broke. A very personable man and completed the initial build returning after Covid to finish the work. A very hard worker who despite travelling some distance was always on time. Alan Bowden was always on hand to assist whenever required. The installers James and Adam were very efficient and quick. Thanks also to John the electrician, Simon /Conor the plasterer's. We are delighted with the addition of the conservatory, its made a huge difference to our daily living. Please convey our thanks to all of your marvellous team at Brackenwood
Easy design service and arranging the installation once the door was ready. Happy with the final product and clear answers to questions.
We were very pleased with the quality of our Brackenwood windows. The installer was excellent.
Just had a new front window installed by Vasilus and Lenny. Brilliant good clean job. If you need Windows or doors just contact Brackenwood. Excellent fitters.
Lee and Mike and the team did a great job installing our double Warm Roof They were all professional, efficient, worked clean and very friendly Most impressed Would recommend them once you get the right price for the job Get comparable quotes first to make sure you get a competitive price
I have just installed Brackenwood windows they are very good. Those who came to install they are professional all are done very well. I would recommend to all freinds to use them thank you.
From start to finish Brackenwood windows have been helpful and professional. The fitting of the windows was done by Alex and Colin, who where very hard working and friendly. I would definitely recommend Brackenwood windows
Door and frame fitted today by Vasilis. Precise, tidy installation. Thank you for a good job
Today I had a new Front door and back door fitted by the great duo of Paul and Lenny. They arrived bang on time and set to work with energy and efficiency. They were clean and tidy and even n sorted a gap in the skirting board left by the old door. Excellent seeing, very amiable gentleman. Just one quick add to this post, I have just tried to order 2 extra keys for the front door lock, it maybe a very secure lock, but only comes with 3 keys, phoned Ultion and was quoted nearly 50 pounds for 2 extra keys, that's an awful lot considering over 5000 pounds was spent on the doors. Paul and Lenny were great, Ultion not so much. For that a star is removed. PS I was informed it was around 14 pounds per extra key!!!
Mark,Paul & Lenny fitted my windows and doors. Couldn't fault them. They arrived on time and were cheerful and polite. Did a very good job. Cleaned up well and showed me how to use my new locks. Before leaving they went through everything to make sure I was happy with what they had done
From the quoting to fitting it took less than 6 weeks. We had our windows, patio door and sliding door fitted yesterday and I can’t praise this company enough. What a fantastic job they did. From office staff to fitters. Communication was spot on and they did everything as promised without any issues. Fitters are very hard working and tidy. The quality of the product is outstanding and we are so happy with our final products. Well done. Keep up good work!
Cannot recommend this company enough workers really efficient and friendly left everything clean and tidy after fitting my new patio doors.
We are very pleased with our replacement windows from Brackenwood. Excellent and friendly service throughout, great communication and everything done as promised. Friendly and efficient sales, survey and fitting . Would definitely recommend.
Very good service from start to finish. Fitters Sean and Anthony excellent- pleasant courteous and efficient. Very good products and look great
Very pleased with our new set of windows. From the first phone call with the sales department to the fitting of the windows everyone was very professional and helpful. We expect nothing less from Brackenwood, this wasn’t our first order. Ant and Jim , the fitters were excellent, very skilled, friendly and most important to me they left everywhere so tidy. Five stars to Brackenwood.
Really pleased with our new windows and doors. All the team were polite and professional. Andy in sales was great. The fitters were awesome, Vasilis was great, nothing was too much trouble assisted by Martyn who was a workhorse. 100% recommend. Thank you Brackenwood.
Excellent customer service from Brackenwood Windows, from my initial contact with them in providing a front door when I visited there showroom. Following placing an order, the salesman was helpful and explained the various options. Once ordered this was followed up by the surveyor who explained what they would do and took final measurements etc. I was kept informed of timescales, and the door was installed earlier than the date initially quoted.. The installers were very polite and helpful and ensured that I was happy before they left. I would highly recommend.
What a great job Sean and Anthony (The twins) have done today, putting in our bi-fold doors. Second time we have used Brackenwood Windows and would recommend to anyone. Will use their services when the next project comes along.
Jim and Ant installed my 7 rear windows from Brackenwood and they were great men who were punctual, friendly, got the job done and cleared away in a timely manner. They even fixed my door and mended my letter box which wasn’t part of the job. Thank you so much, I’m delighted with the service from Brackenwood.
Excellent service. New window and front door professionally installed by Vasilis.
Five star service, Brackenwood wanted to understand what we were after and suggested some improvements. We were keen for the new patio door to fit perfectly within the victorian brickwork we have, and they accommodated this very well. Nothing was too much trouble and all the craftsmen’s attention to detail was second to nine. Highly recommend to anybody considering having home improvements.
We have used Brackenwood Windows for a number of years to replace windows and doors in our rented flats in Newbury and always found them to be excellent. Their installation teams are reliable and do great work.
Brackenwood has done an excellent job installing French Doors and Windows to our home. Everyone involved from quotation, survey through to installation has been professional and a pleasure to deal with.
I had new windows and front door fitted today. Very happy with the service from all at Brackenwood including Katherine as well as the fitters Martyn and Chris. This is the 3rd time I've used Brackenwood and I would definitely recommend.
Really great service from you from start to finish. Impressive turn around. Special thanks to Natalie. Installation was superb thanks Luke Toogood and Adam Sims. You were brilliant! Highly recommend you.
Great service from Brackenwood. Our fitter Luke was really good and checked with me at each step of the installation that I was happy with what was being done. Would happily recommend them!
Having engaged with several other companies who never returned calls or turned up when they said they would, it was fantastic to deal with Brackenwood. All their staff knew their stuff, there was no hard sell, communication was great, everything happened exactly when they said it would, the product was great and the fitter (Vasilis) was extremely professional, did a fantastic job, left the place spotless and was an extremely nice guy. Super happy with our new door.
Brackenwood team has been great from beginning to finish Huge thanks to Luke and Vasilis for they brilliant work!
We had a great experience with Brackenwood from start to finish. Luke - who came over to quote us was super friendly and easy going. He explained everything thoroughly and gave us a comprehensive quote, which came lower than two others. We then had Stuart and Johnny installing our lovely windows and they did an absolutely fantastic job. Clean, polite and very professional and our dog loved them. If you are considering double glazing I wouldn't look any further than Brackenwood.
Installation of windows and door very pleased with job. The fitter John nothing was too much trouble.
Very happy with the service and the fitting. Much quicker than we expected. Vasilis and Paul were excellent with the fitting.
Excellent installation done by Jim, Ant & Colin. Very hard working, tidy and friendly. The windows look great - Thank you👍
Quality Service. Recently used their service to have a backdoor replaced. From the intial quote right up to the day of the work, they were very professional and never made me have doubts as this is ultimately my house they are working on and I wanted peace of mind they would get it right. They were fully insured right from when the work was accepted. On the day Martin and Mark showed up, and were very friendly, polite and tidy. They also completed the work faster than I thought and were thorough with checking the quality of their work and even showed me a few tips on how to maintain the door. Would highly recobmend and will use them again.
Super happy with our new windows and door. They look stunning. Our installers Luke and Mark were excellent. Super friendly and took time to explain how the new bits work. Would highly recommend.
Adam and James have done a fantastic job erecting my new conservatory which looks stunning. They also replaced a flat roof above my kitchen. I am thrilled with the work they have done. They work at lightening speed and are always polite & courteous. I would have no hesitation in recommending Brackenwood particularly Adam and James, 2 great guys
Highly recommend, if you want perfect windows! Vasilis and Luke did an amazing job installing and were very friendly.
Replacement of glass conservatory roof to a solid tiled roof. Perfect from start to finish, even though the installers Lee and Jonny had to remove windows to get their equipment through as no rear entrance to conservatory. Job always left clean and tidy. Very happy with plasterer too, all nice guys. Would highly recommend.
We have just had a replacement window fitted by Anthony. He did an excellent job leaving no mess. He managed to fit the window in such a way that there is no need for any paintwork touch up. He even swapped over the handles from the original window so we have a match with the other windows in the house. Good job!
Great service from Brackenwood , kept informed all the way along of the dates for survey and installation date . Door itself is very good , strong and looks good . Happy to recommend
What can I say absolutely brilliant service friendly good communication brilliant workmanship great agents fantastic all round have no words really thank you brackenwood big thank you to vasilis and kean
We had our front door fitted today, Alex was great, super cheerful and tidy! Love my new door!
Excellent product and service. Installers Sean and Anthony polite, tidy, clean and efficient.
Had three windows replaced. Very happy with the result. Excellent service from the salesman who gave the quote, surveyor and installers. Very professional finish and great quality. Installers left the place clean and tidy.
The installers were polite and efficient, and the windows are a major improvement and reduce my heating bills.
A lovely new composite front door, looks amazing and transforms the property. So pleased with the service, the workmanship and the quality from this company. Wouldn't hesitate to recommend them.
We have recently had a twenty year old aluminium framed patio sliding door and two glass units in a kitchen window replaced by Brackenwood. The result is lovely, and we were delighted to find that the new UPVC frame looks warmer and more appropriate than the original. The room already feels a better and more uniform temperature. We would highly recommend Brackenwood to anyone considering double glazing in the central southern area. Design consultant (Natalie) appeared in less than 24 hours after our original telephone call and she was helpful, pleasant and un-pushy. A quotation was produced very promptly. The survey stage followed about a week later and we were kept closely informed regarding manufacture and likely delivery dates. As it turned out installation was much sooner than originally predicted. Fitters (Danny and Denton) arrived on time and worked very hard, completing the installation by about 1pm. They even took care to conceal a loudspeaker cable which has greatly improved the appearance of the room. Generous technical advice from Rob. in the central office was very welcome. A minor fault with the locking system was followed up and corrected ( by Jim) within an hour of reporting it on Saturday morning which was very reassuring. We will certainly return to Brackenwood for any future window work. Full marks! Thank you to all the staff at Brackenwood. Pam and Edwin
I am so pleased with my whole experience with Brackenwood Windows. From the sales rep, office staff, surveyor and amazing fitters, I received friendly , informative & helpful service. The fitters took just 2days to fit a new front door & 7 windows. They were efficient, friendly and so clean & tidy. No mess left for me to clean at all. My house is now quiet, draught free, so much warmer & looks lovely. Thank you so much all at Brackenwood Windows.
Just had a one-bedroom place re-done (8 windows and a front door) by Vasilis, Martin and Kean and couldn't fault the service/quality of the team. Communication was good throughout too. Would definitely recommend 👍
Loving my new front door, very professional and tidy fitters, whole process from start to end was very smooth .
Really pleased with the end to end service, as well as the windows and door themselves. Our installers Alex and Colin were very professional and considerate. Highly recommend.
I am very happy with my purchase. Sales and fitting went very smoothly. Vas & Nikos have done a real quality job. Thank you
Brackenwood were excellent from start to finish. No messing from the salesman. No gimmicks or hours spent selling the goods. Just good service and an excellent price. The windows were fitted quickly and very professionally. We would definitely recommend.
I had a new back door fitted and am very happy. The two fitters Vasilis & Nikos did a great job. I have used Brackenwood several times and been very happy with the work they have done.
Highly recommend Brackenwood Windows. Everything went so smoothly. First visit to the showroom and chatting to Mike was great. No pressure or sales tactics. Survey was very efficient and everything was clearly explained. The installation was great, Chris B and Luke, arrived in the morning time as stated and made quick work in replacing the front door. They left everything clean and tidy. Overall, very pleased with my new front door!
I have just had a new front door fitted and am over the moon with it! Customer service throughout has been faultless and Paul R ( the fitter) has done an amazing job! I couldn’t be happier! ☺️
Both Anthony and Jim were very helpful, hard working and professional. They cleared up after doing a very professional job replacing windows and door. It was a big job over 3 days which we are extremely pleased with This is the second occasion we have used this company and both Anthony and Jim. I am sure they are extremely valued by the company who are well represented by them. They are 5 stars all the way. Highly recommended with confidence
Great service and our installers, Martyn and Heath, were very professional and did a fantastic job.
We had a great experience with brackenwood, we had 3 large double windows and a font door and panelling installed. The fitters Leroy and Jason did a great job in the install and got it all done in one day. The planner Andy did a great job and worked with us to plan the layout for the front door.
When our house needed new front and back doors Brackenwood sprang to mind because of their radio ad a few years back with the three little pigs. I'm glad that ad stuck in my memory because they've been brilliant! Eddie was great talking through the options with me and very patient whilst I made up my mind. The timings were pretty much what I was told and then the installation was the icing on the cake. Alex was our fitter, he's punctual, hard working and did a brilliant job, thank you! Very happy :-)
From initial attendance by the sales rep to the finishing touches by the fitters Brackenwood were amazing, great communication, very friendly. The fitters y careful to explain everything and make sure I was happy before they finished. They even did a few extra bits for me Overall very pleased
Great service and good quality workmanship. Would certainly use again and Alex and Colin were lovely.
Excellent Service from initial enquiry to completion, The two gentleman who carried out the work were extremely professional and top class tradesmen with an eye for detail and excellence. Thank you Jason and Leroy.
Have used Brackenwood before at my previous house as well in my current. Needed blown panes replaced and additional windows as well. Quick delivery and install with the house left clean and tidy. If we need further work done will go back to them.
Brilliant service from start to finish! Our initial consultation with Mike was very professional and friendly- no hard selling tactics just a lovey down to earth guy! The office staff were always helpful when I rang up as well. Our installer, Colin, was a top guy, arrived promptly on the day, very competent and easy to chat to. Did an amazing job, so happy with the final result!
We had our windows and front door replaced this week by Brackenwood. From our first contact with Andy (in sales) to paying the final balance, the whole experience was easy and reassuringly pleasant. Leroy and Jason (our fitters) were punctual on both days and both were very polite, leaving our house clean and tidy as they completed the work room by room. We are so pleased with the job they have done. The windows look great and we are already seeing the benefits of having properly fitted windows, with no draft and improved sound insulation. We are really impressed by how neat the windows look and by how quickly and organised they worked. Their workmanship is second to none. After this experience we will definitely be using Brackenwood again, as we are planning an extension in the future, and will highly recommend them to our friends and family in the mean time. We would like to say a massive thank you to Jason, Leroy and Andy for answering all of our questions and also to the rest of the team for making the whole process as smooth as possible. 5 Stars ⭐️⭐️⭐️⭐️⭐️
Just had a new front door installed by Vasilis, who was charming from start to finish. Excellent job and all-round service. Very tidy and helpful throughout. Brackenwood Windows is highly recommended.
The fitter, Alex, turned up on time and without fuss cracked on with the installation. He was courteous, very professional and knowledgeable. Our floor was fully protected and there was no debris following completion. This was the second time we've used Brackenwood and I'd happily recommend them.
We were very impressed with the service from Brackenwood - from the initial contact with Mike who was very efficient and knowledgeable and no query was too small. To the surveyor who gave helpful information, and lastly the fitters Chris and Graham who worked tirelessly, were punctual, polite and friendly, and ensured our home was always clean and tidy at the end of the day. Their attention to detail and workmanship was second to none. Overall everyone we encountered was friendly and professional, and we would have no hesitation in recommending Brackenwood and would certainly use them again.
They have recently replaced all our windows, back door and French doors. Everyone I have dealt with at Brackenwood has been very professional and no nonsense. Andy Pickvance (Sales) gave an honest and fair quote with none of the usual double glazing salesman tricks. Their support staff were clear in their communication on timings, finance, how to prepare etc. Sean and Anthony (installers) did an excellent job. They covered all furniture and floors and cleaned up throughout after each room. Couldn’t be more impressed. And my house already feels warmer and less drafty 😊
Leroy and Kieth where absolutely fantastic they did excellent work and where meticulous in everything they did leaving my property spotless I would highly recommend these guys to anybody and brackenwood windows as a company where fab from start to finish
Very pleased with the complete service recieved from Brackenwood, replacing a number of windows and a patior door. David was on time, polite and went through all our options. The fitters, Martin and Heath, were equally as polite, friendly and tidy. They did a great job of cleaning each night meaning we could continue to use our home through the week. The windows look amazing, and we can already feel the difference in warmth retention and hear the difference in sound proofing. Would recommend Brackenwood to friends and family.
Two very good installers mark and Martin were very polite and very respectful and they look after our property with plenty of dust sheeting there Woodman ship was excellent and they always turned up on time
The salesman was very knowledgable and patiently went through all the options with me. The price was very similar to another price I was quoted but Brackenwood had a few more options like a spyhole which I wanted but the other company did not offer. The installation of the new door and side glass took a morning. Overall I am very happy with the work.
Everything ran smoothly. Dust sheets were put down and every bit of rubbish was removed. The windows were just what I ordered and look great. It certainly improves the look of my house and hopefully the insulation will be much improved. One pane of glass is cracked but the office was alerted immediately and a new pane is already on order. Loving my feature window over the stairs
Jim, Ant & Colin were very professional, tidy and friendly when they installed our windows.
Had two windows replaced today. The whole process from sales (not pushy) through to fitting was easy & straightforward. Our fitters Chris B & Luke were quick, thorough.Great quality.
Great service from these guys and very pleased that I chose Brackenwood to replace my old conservatory roof.
I’m delighted with the excellent quality of workmanship carried out by Leroy and Kayne this week, who have replaced my windows and doors. It was a pleasure to have them in my home as they were very considerate, respectful and friendly. Everything was left tidy and clean at each stage and I will be recommending Brackenwood to anyone! Andy at sales, the excellent showroom, the high quality materials and the wonderful service all made it a pleasure to have chosen Brackenwood for this significant home improvement. Very many thanks to all!
Excellent customer service in organising a replacement window for us at short notice. The engineer was friendly and super efficient. Would highly recommend.
Brackenwood provided a fantastic service from quote to fitting. Chris and Graham did an excellent job fitting the windows, the windows look great, and they also helped with an issue we have been having with our door which we really appreciated. The finance options offered by Brackenwood were also very good. I would highly recommend Brackenwood Windows!
I had a sliding door removed and replaced with a bow window. I cannot fault the service at all from initial inquiry to the finished job. Credit to Sean and Anthony who worked tirelessly in all weather conditions and were always cheerful and helpful and did an excellent job. Bob - Southampton
From a great sales service to our fitters Jim and Ant, using Brackenwood has been a joy compared to others I have used in the past. The quality of the products, the amazingly quick and excellent installation is second to none!
From start to finish Brackenwood has been a smooth trouble free operation . The fitters Heath and Martin turned up early as requested and got on with the job doing a very professional finish. Both gentlemen were very polite , mindful of everything they were doing, respectful to our property and belongings. They cleaned up to a very high standard , and worked long hours ans absolute asset to the company , all in all would definitely recommend Brackenwood
A very positive experience all round and cannot recommend highly enough. No pushy sales, very competitive prices, quality components all backed up with a reliable and quality workmanship. Despite the weather being less than perfect Mark and Martin replaced our double glazing and fitted a new composite front door. All in all a highly recommended experience. Thank you
I'm really happy with the service received from Brackenwood. I've just had three double glazed windows and patio doors installed and they look great. I've reviewed several options for my project and am glad I chose to go with Brackenwood, can highly recommend.
Mike and Lee installed our replacement conservatory roof both they and Brackenwood as a whole did an amazing job I would thoroughly recommend them to anyone, really professional and great experience with a great end product, Many thanks guys
The sales people were no pushy but rather wanted to ensure we had what we needed. The fitters were friendly, efficient, helpful (checked another door so that it didn't rub - no charge). They worked hard finishing a day earlier than expected and cleaned up well at the end of each day. A good experience all round. Thank you Brackenwood.
I have used Brackenwood before so they were my first choice for a quote for 4 new windows. From start to finish, the whole process was easy and everyone I dealt with was very friendly and helpful. I was pleasantly surprised that installation was able to be brought forward to before Christmas and completed in a day. Installers Chris & Graham have done a fantastic job on a day when it didn’t stop raining and strong winds all day. On time, very friendly and left all the rooms as they found them. Am very very happy with the new windows, they look great!
We decided to use Brackenwood after the company fitted some windows for our daughter. The service was superb, from the initial inquiry to the final fit of our windows and Utility Door. The fit itself, was professional, friendly and completed ahead of our expected timeframe. Minor scratches on 2 or 3 windows (not the fault of Brackenwood) were rectified to our complete satisfaction, and without quibble. We are delighted with the products supplied and would wholeheartedly recommend this excellent company.
I had 3 doors and 8 windows replaced. Excellent service from Mike in sales no hassle or sales tricks. Delivery date 6-8 weeks came in one week earlier. Chris and Wendy arrived at agreed time every day and did an excellent job removing and installing the new doors and windows, it was a pleasure having them onsite. I would recommend them to anyone and definitely use them again. Thanks 🙏 happy customer 😁
Excellent service and very pleased with the end result. Martin, who fitted my windows was really polite and helpful and did a great job
Fantastic! Full window replacement for all windows in our house as they needed modernizing and were old wood frames. Work was completed by Ant and Jim - clean installation, very professional, very tidy too (no mess left after the job). The windows look even better than we expected, and the house already feels like it's keeping in more heat. Will definitely use Brackenwood again for future work.
Smooth experience overall. With Mike A. providing good advice on the selection of windows and funding, as well as sticking to the promised delivery and install date, to Chris and Vasilis doing a great job on the day of installation, and completing the overall job a day ahead of schedule.
I can honestly say Chris and Graham did a superb job installing my windows. They worked so hard and professionally and most importantly attention to detail was on point. I am in love with my windows and couldn’t recommend them enough. Thank you so much guys. For anyone who needs replacement windows I wound highly recommend Brackenwood!
Thanks to the team for fitting our new windows and doors on Friday. I was most impressed with Jim and Ant, highly polite, friendly, and efficient people who I felt comfortable having in the house. I wish we had found Brackenwood before recently getting our front and back doors replaced, the quality of the materials and service is far superior.
Fitters arrived on time .Dust sheets were put in place through out/work carried out with no incconvenience Well pleased with finished job
If all the installers are half as good as Jim & Ant we highly recommend Brackenwood. The scaffolding is still up & it's dark so I can't share photos yet.. We have tricky irregular bay Victorian windows & sashes. We met with a few window companies before placing our order with David James at Brackenwood. David was very good, not your traditional pushy salesman. But knowledgeable and helpful and gave us confidence in the company. We waited the usual preparation period, when another set of installers turned up and had to cancel due to their personal issues. And although that was a nuisance. The short delay was worthwhile to see the experience & professionalism of Jim & Ant. Who turned up when they said, got stuck in immediately. Clearly knew what they were doing: windows look great! There's a minor niggle in glazing bars to correct but we are confident it will be done. They kept everything tidy, cleared up afterwards, gave us service in abundance. When you're spending this kind of money on home improvements you want to be sure: Brackenwood proved to be a great choice for us.
Excellent service from beginning to end. The survey for our window replacement was thorough (an essential part of the process!). The window arrived quickly and was exactly as described. Great quality product fitted by the fitters, Leroy and Kane, who were incredibly professional, tidy and with a perfect end result. They even cut the trim around a tricky area internally and made a lovely job of it. Compared to previous experiences with different people companies, Brackenwood hit the 'gold standard'!
From design and selecting the right products for our needs, through to the installation of our Garden Room, all the team at Brackenwood were excellent. It was a real pleasure having the installers on site. We are really pleased with the two Bifold doors and the French Doors that were installed. Brackenwood took great care that the floor of the garden room was exactly the same level as the main house. Well pleased.
Colin turned up at the agreed time to install our lovely new door, we were very impressed with the speed and cleanliness of the job. He was very friendly and courteous, he explained how the lock mechanism works and made sure I had a good look over the product to make sure I was fully happy before signing the paperwork. Our overall experience with Brackenwood has been superb and we would definitely recommend your company.
What a great team Stuart Lenny & Matt were very professional, helpful and tidy. They did an amazing job on the conservatory in awful weather conditions and it looks incredible.Thank you Brackenwood from the first appointment, you have all been so helpful....Would definitely recommend you
Fantastic service, the windows are great and the final finish is high quality. Massive thanks to Ant & Jim who fitted expertly and were very quick in completing. Couldn't recommend Brackenwood enough.
Great service, good contact with company, all service done in 1 month from order, 2 pair of doors installed in 1 day. Thank You
Chris and Graham were the installers, efficient, tidy, excellent installation.on time. Explained any issues. Looks great and staff very professional. Thanks
The process of getting my windows and a new door fitted was absolutely brilliant. I received a quote and within a few weeks we had the call to say they could fit us in on a weekend. The initial sale and then installation has been brilliant. Ant and Jim have fitted our windows and a front door within hours, they were prompt, efficient and friendly. They even took the time to show me how everything locks. There was no mess left behind either! I can’t thank you all enough, I highly recommend Brackenwood and will recommend you to family, friends and colleagues! I can’t thank you enough! ☺️🥹
Good quality service staff are very helpful with smiles nice to do business with you recommended.
Alex was amazing installing our new glass back door, he did it all alone and was brilliant. Our door looks amazing!
I found the whole experience from the initial contact, the salesmans visit , the survey through to the installation very smooth. The two guys who carried out the installation were very polite and amenable. I would have no hesitation in using Brackenwood again and recommending them to my friends and family. A very good company to do business with.
Alex was extremely helpful, professional, arrived on time and explained every element of how the new windows and door operate really clearly. Nothing was too much trouble. A fantastic experience Brackenwood I will definitely use you again!
We commissioned Brackenwood to demolish our existing conservatory and rebuild a single storey extension to provide insulated walls and a warm roof. From the design stage, through demolition, rebuild, installation, and electrics, everything was completed in a timely manor and to a very good standard. Special thanks to Adam & James who worked tirelessly to complete the work on time and also to George the Electrician for the neatness of his electrical work. All in all, we’re very pleased with our extension and would recommend Brackenwood.
Great job. Paul and Liam were a pleasure to have in the house as well. Very happy.
Brackenwood again gave great service installing new composite door. From sale to measuring to install by Vasilis and Ben I couldn't fault them for attention to detail .
Really impressed with the great customer service and attention to detail. Vasilis and Ben were true professionals and did a brilliant job installing my new front door. Extremely happy with Brackenwood and will 100% use again.
Recently had a new door installed. Throughout the experience, the team have been professional and efficient. The sales team were not too pushy and helped us to find the door we like. The finance team were always courteous and the door installation itself was done to an excellent level by Ben and team. Couldn't be happier.
Have used them on 3 diff occasions. The windows are good quality and the installers always do a professional job
The communication was good. Sales person wasn’t pushy in any way. Good installation and polite fitters. Just waiting for the two extra keys quoted as included at the beginning. Door looks super smart
Very happy with the efficient, polite and friendly first class service received from everyone concerned. The installers Vasilis and Ben were great guys, perfect job done. Would not hesitate to recommend this business to anyone.
We had bifold doors installed and received fantastic service from first enquiry through to installation. The doors are high quality and attractive and the installation team were great: they arrived on time, were really pleasant, did a quick and professional job (including sheeting all the furniture), took great pride in their work and left the site looking immaculate. Highly recommended.
We had replacement windows and door fitted which has transformed the look of the property. Overall, very pleased with the service and quality of work. Martyn and Keath were very helpful and fitted everything with absolute precision! Very pleased! Highly recommended!!
Thank you Sean, Anthony and Alex - fantastic job! We love our new bi-fold doors and window. Really professional and they look amazing!
Just had a new tiled roof on my conservatory. From the appointment with Mike Green to the surveyor and scheduling of dates with Davina, it went like clockwork. Mike and Lee did a fantastic job, very informative throughout the installation, when they finished they cleaned the area, I was very pleased. A perfect job, just awaiting the plasterer to complete the installation in a couple of days already spoken with him. The process that Brackenwood use is exceptionally good. I would 100% recommend them. The picture attached was taken before the guttering was installed.
Regrettably couldn’t help repair a 20+ year old door locking mechanism. They no longer dealt with the supplier.
I am more than happy with the work from Brakenwood. The fitting of aluminium windows and doors is excellent and perfect. It took less time than previously expected and everything was well tidied up. The team was very good and friendly so I can recommend them to all with no doubt. Once more, we are so pleased with your performance, it is the best so far. Thanks.
We are so glad we chose Brackenwood Windows to replace our 5 windows at the front of our bungalow. All works were carried out cleanly and efficiently. We will be contacting them again when we replace our front door. Very well done.
Excellent quality of service from Chris and Graham - wouldn't hesitate to recommend them to others Andy Ross
Excellent customer service from start to finish. Friendly and helpful throughout with professional fitting for a new front door. Most respectful of property and very courteous. Highly recommend.
Overall really pleased with the service we received. We had 8 large windows replaced. The whole service from start to finish was great. Eddie was really helpful and not pushy or time wasting (unlike other companies that I've had quotes from). The surveyor and call staff were very friendly. The installers Sean and Anthony where such lovely lads. Friendly, punctual, polite and tidy. They also did an amazing job fitting the windows. They look great. We are extremely pleased and have already recommended Brackewood to our friends and family.
Chris B and Liam installed 8 new windows and 2 new French doors over three days. Extremely happy with the results and their excellent workmanship. Would definitely use them again.
We are really impressed with Brackenwood. We had a back door and a front door fitted. From the very beginning when Luke quoted us to Alex fitting both of the doors we couldn't have asked for more, really impressed and we will definitely recommend Brackenwood. Lynne and Kevin Phillpot
We had a replacement front door fitted today and are very pleased with it. Brackenwood did a really professional job and we are very happy to recommend them. Thanks also to Vasilis, the installer who was very pleasant and did a great job.
Sean and Anthony carried out 4 windows rip out and install, and bi fold doors install. Very polite and professional and clean with good sense of humour. Front door and glazing to be fitted later due to miss order from office. All good.
We had a new door and kitchen windows fitted by Vasilis and Ben. They presented themselves very well and were very polite, they worked well together. The windows and doors are a very good quality, the finish was excellent. Would recommend Brackenwood to everyone.
Would highly recommend Brackenwood. Fitting engineers Vasilis & Ben were very good, helpful & I would definitely ask for them in any future window replacements. Very pleased with the Brackenwood experience.
Thanks Chris H and Graham for a superb job from start to finish. Always arrived promptly on time and worked hard throughout the day. Windows and door look great. They explained the security features and were very helpful, nothing was too much trouble. I hope I get the same team for phase two!
I have used Brackenwood before and am happy to use them again. Todays team Vasilis and Ben were on time, cheerful, polite and carried out the installation with care, including modifying the restrictors to prevent my housecats from getting out of/stuck in the windows. Thanks
The service and installation from brackenwood was exceptional, the fitters were really professional and informative on every step of the installation. The work was quick but of great standard couldn't be happier and the value was really good for the product quality very satisfied customer.
Big job replacing all windows, doors and even large rework of our conservatory. No pressure sales from the start. Chris and Graham worked hard and very courteously on the install all week. Quality is top notch. Very pleased. Thank you!
We had our windows replaced today and what can I say it's like looking out a window with no glass it so clear,. Ant and Jim did a fantastic job they were in time and just cracked on. Couldn't believe how quickly and professional they were .we were recommended brackenwood and now I would recommend to to others. Thank you guys top job
Very good customer service and excellent fitting from Leroy, Kayne and Dan. Really pleased with the installation, the products are great quality and look fantastic. Would highly recommend Brackenwood windows, and will be using them again in the future.
In my opinion Brackenwood are the best of the best window installers. Quality is second to none, the sliding patio door in particular is the best quality I have seen anywhere. All this would be wasted if it wasnt for the professional skills of our installers, twins Sean and Anthony. The quality of the work carried out by this team is exceptional. The all important finishing quality was above expectation. Sean and Anthony were friendly installers who went the extra mile to ensure customer satisfaction. A highly recommende Company in my opinion. Tony
Sales not pushy. Fair prices. Good products well fitted. Kept informed throughout the process. House looks fantastic following the installation. Thanks
Excellent service from Brackenwood Windows from initial consultation through to installation. Tim & Ant were very professional and left the house spotless. Would recommend.
We are a returning customer as we were so pleased with our first installation of bi-fold doors, that we came back for windows too. The installation team of Heath and Martyn were great, they were very respectful of our property, and always ensured it was left tidy at the end of each day. Great comms from them to explain the process and kept us up to date that everything was on track. We would definitely recommend Brackenwood and this team to anyone considering the daunting task of replacing windows
Look no further! Brackenwood Windows are FANTASTIC! And so is everyone that was involved in getting the HUGE windows fitted into my Victorian ground floor flat. Not only are the windows colossal, the flat also has a full storey height basement drop beneath x4 of the windows - three of which are bay sash windows and so it wasn't an easy install for the fabulous fitters, Sean, Anthony and Alex. The fitting team were fabulous - kind, courteous, engaging and communicative. They were a pleasure to have around AND every day they left the house clean and tidy. They cared, which is an important and rare quality. Rob took my initial enquiry and he was professional, warm and welcoming. David quoted, and his suggestions were fabulously helpful, coupled with an impressively quick turnaround of the quote. Gary, the surveyor, was VERY thorough - for which I am very grateful. The scaffolding chaps arrived on time and were swift to erect. And, of course, Mary and her colleague who arranged everything and everyone. You are all exceptional at what you do. Thank you. Your customer service and communication is outstanding. The windows are A rated and I can't wait for my heating bills to dramatically reduce! I am so happy with everything and everyone involved. Thank you :-)
We were so pleased to have chosen Brackenwood.Fabulous company.Friendly and personable.We are thrilled with our new windows and doors.Thank you so much. The transformation is amazing.We must give a HUGE shout out to Chris and Graham who installed them quickly and efficiently.Great guys thank you for your hard work.Thanks also to Eddie and the team for your advice and help.We highly recommend Brackenwood.
We had new windows fitted on our bungalow due to old ones being 30+ years old. A fantastic team arrived in the morning, covered floors and furniture with their dust sheets (even the bedroom floors where you can tell needs decorating!) and proceeded with the task in hand. Very tidy, kept all rubbish together as and when. I cannot fault the guys! Highly recommend to anyone 😊
A great job done by a great team, Heath and Martin were completely professional and a great product.
Jason and Wade arrived on time did an excellent job of replacing garage door. Left everything nice and tidy!
I had large Bifold doors fitted by Brackenwood, which involved getting planning permission, building work and fitting, as well as a double glazing window replacement. The price was reasonable, but importantly, barring the delay to planning permission brought on by the Covid disruption, the experience and workmanship was excellent. The staff were pleasant to deal with, understood what was required, such as planning permission ( which is not always the case with other providers we got quotes from) explained what they were doing, even came in on a Saturday to get the work finished quicker and came back later, to sort out a few snagging issues The process was easier than I expected, and I can only but recommend them.
Sean, Anthony and Alex did a first class job installing new sliding patio doors, a new window and new doors. They were on-time, efficient, polite; they tidied up afterwards and they took all the old windows away. Highly recommended!
We were very please with finished products. The two fitters Sean and Dan Trodd worked very hard and efficiently under the extreme heat of this heat wave.
this is my second great experience with Brackenwood. Luke came out initially, qnd was really helpful. No hard sell, and a nice chap. The man who came to measure up was fab. (So sorry, forgot your name!!) Vasili the window fitted and his apprentice Ben were phenomenal. So polite, friendly and worked like avsolute troopers through a very hot day. little things count. Ben, thank you for doing such a great job with all the dust sheets, and for all the running around you did with no complaint and smiling as you worked. I do hope your finger is OK now! You know how to keep a customer happy and calm. Well done. Vasili, you were a legend and a credit to the business. my favourite thing you did (aside from magnificently installing 3 windows) was straightening my doormat after you hoovered up! as I said, it's the little things!! Great work Bracknewood. In the words of Arnie... "I'll be back"
Our installers Heath and Martyn did a fantastic job. They were professional in the way they worked (clean, tidy, methodical, great team). Clearly the face of Brackenwood in the way they provided good customer service. We will be recommending Brackenwood and these two installers. Thank you Brackenwood and especially Heath and Martyn Regards Angela and Simon
Leroy and Kane were very professional and went above and beyond in extreme heat to fit all our windows. I would use Brackenwood again and recommend them without hesitation.
Excellent service from the original quote through to installation. Heath, Martyn and Alex were brilliant and worked through the 40 degree weather. So happy and have already recommended to others and my parents have also just had their windows redone and are very happy with the service.
Excellent service, friendly fitters, done a great job, left all nice & clean. Would recommend this company.
Great company. Really happy with our new front door. Good value. We will be using them to get our windows done. Would recommend.
After shopping around and other companies hounding us 24/7, we came to Brackenwood through a referral. The process has been easy and smooth from start to finish. We purchased a new front door from Brackenwood, they understood what we wanted to achieve and gave ideas to help give our home a more modern look outside and to help lighten up inside our home. Very, very happy with the finished product and the two men, Leeroy & Kayne who came round to install the door were both very friendly, polite and hard working, we will request them both back for the next task! Highly recommend Brackenwood and we look forward to getting in touch in the near future for the windows and the patio doors!
Great service from start to finish alway available on the phone. I would recommend them.
Great company from start to finish. Friendly and professional with every step of the process. The team, Jim & Ant were great, couldn’t of asked for anything done better. Thank you Brakenwood, our house looks so much better and quieter from the noise outside.
We hadn’t ever had windows replaced and both of us were quite anxious about would they fit and what mess would we have to clear up. We needn’t have worried at all Jim and Ant did an amazing job they were quick and professional and very skilled. We had visions of having to clean for days or weeks but thankfully they kept dust to a minimum and even brought there own hoover and tea bags 😉. The 16 windows 7 sash and 9 casement look amazing and are super quality both. Wasn’t the cheapest BUT as I say to all my customers you want quality it will cost. Can’t recommend Brackenwood and Jim and Ant highly enough. Five stars
Very satisfied with our recent dealings with Brackenwood. Sales team, installers and office staff were all friendly, professional and customer-focused throughout. The sales contract and timescale were well managed and every stage of the deal completed on time. The installation team deserve a special mention for the way in which they worked on the day. A company where everyone is so professional and puts the customer at the heart of what they do is rare to find these days. Brackenwood is one such company. I would have no hesitationin using them again or recommending them.
I have recently purchased a property and had to replace the door as we had no letter box. Brackenwood had fitted the original door and were extremely helpful when I called then about the replacement. I spoke to Rob who talked me through the options that were available and he was very helpful. Luke sent out the contract the next day and the whole process was really quick and efficient. The fitters Vasilis and Ben were lovely and completed the work in a matter of hours. I now have a beautiful front door complete with letter box so I can receive my mail. I would recommend Brackenwood to anyone wanting a first class service.
We had 2 original 5 panel bay windows and 3 normal windows replaced in our 30's property in Caversham. Brackenwood gave us all the information we needed from the start and a competitive price for the flush windows we wanted to keep the windows looking as original as possible. The lead time for installation was quicker than expected and the installers were friendly and professional and did an amazing job. We are really pleased with the finish of our windows and pleased we went with Brackenwood. Would highly recommend!
Great service from start to finish with Brackenwood. They were very helpful to deal with throughout the process and created just the look we needed. Would definitely use them again
We are delighted with our new conservatory roof, excellent service from Brackenwood and our fitters James and Adam were very professional and friendly. Highly recommend Brackenwood
We are thrilled with our recent installation of Composite doors and bifolds. From our first visit to their showroom we were impressed by the selection available and their friendly team throughout the process. Installation day went so smoothly, was unbelievably quick and the quality is excellent. Would highly recommend.
I chose Brackenwood for my new door as they are local to me and I was impressed with their customer service from point of sale to install. Really happy with the installation team and hope to get my windows installed in the near future.
We are really pleased with the quality of the doors that were fitted and the work carried out by Vasilis and Ben. From the meeting in the showroom,all the way through, everything was explained and carried out as to plan. We cant recommend Brackenwood highly enough.
Everything from arranging an appointment to visit the showroom in Basingstoke to the sales process, follow-up home visit to enable choices and quote to be made all very professional. Very knowledgeable, answered questions, no hard sell. Gave an indication of lead-time for the door (and windows to follow) to be installed and explained the payment schedeule. Options for payment explained. We paced order and were quickly contacted by a surveyor who checked dimensions, other critical installation requirements and confirm3ed that the choices we made were correct. He did pick up on an anomoly which was great. Installation date for the door earlier than expected and the job completed by the installer (Alex, Brackenwood employee not contractor). Pleasant guy, worked without mess and made an excellent job which we are very pleased with. He arrrived on-time and completed the work in the time indicated, explained how the door operated, should be maintained/cleaned. He left the site absolutely spotless and obvious;y took pride in his work. Looking forward to having the windows replaced and confident the same standards will be met. We positively recommend Brackenwood Windows.
The team installed French Doors to replace old sliding doors. They had to put a lintel in before taking the old doors out. The team were knowledge with respect to legislation and thoroughly professional all the way through the process.
Highly delighted with my new windows which replaced ancient sash windows. Excellent workmen and speedy intallation. Have recommended you to several neighbours. Special shout out to fitters Leroy and Kayne who did a splendid job.
Great service. Very responsive to all our questions and requests. Mike from the Sales team was very friendly, responsive and professional. Alex did a grat job installing our new windows in just less than 4 hours and on a Saturday too. Definitely recommend.
We are so pleased with our new windows and doors. Leroy and Kayne have done an amazing job! They were both so polite, friendly, helpful and very professional. We couldn't have asked for a better pair of installers - we would highly recommend them and would definitely request them again in the future if we ever need any other work doing.
Just had a new solid roof put on my conservatory by Brackenwood. The team of Lee and Mike were fantastic. Punctual, hard working and great craftsmen. We are really pleased with the result and it has turned a good conservatory into a great extension that will be warm in winter and cool in summer. A great investment for the home and the guys were excellent ambassadors for the company. Waiting for the plastering next week which I’m sure will be of the same high standard
Fantastic service from Brackenwood. The two fitters, Leroy & Kane were professional, friendly, very tidy and did a great job from start to finish. Would highly recommend them.
Stu & Reg, Brackenwood Windows, have finished the installation today, I'm extremely happy with their work,highly recommended, efficient,brilliant from start to finish & truly 5 starts ,great job
Very professional and top quality customer service throughout from the team. Jim and Colin were very professional and completed installation efficiently in 2 days which actually meant to be 3 days job. Windows and doors looks and quality seems very good.
Really pleased with the installation completed by Jim and Colin. Cannot fault the quality of the windows and the finish was fantastic. Nothing was too much trouble for them and their experience in their field showed. Masters of their craft. Superb. Fantastic customer service too. Any small hickups were handled brilliantly. They care about customers.
Leroy and Kayne did a fantastic job on two sets of windows and sitting doors. All done in a day. Cleaned up a treat and no fuss whatsoever. Quality fitting and product.
Chris and Graham did an excellent job installing my windows and patio doors on a very hot four days, they went above my expectations i couldn't be happier with the end result
This is the 3rd set of work successfully completed by Brackenwood. From the quote to the installation, it was a straightforward process. The installers, Vasilis and Ben, did a fantastic job and were a pleasure to have around. No hesitation in using Brackenwood for any future work.
Top quality service from receiving the quotation to having the new windows and doors fitted. Excellent service provided by all members of staff, surveyors and fitters Ant and Jim. Very happy with the purchase, the windows are great quality, and the bi-fold door is amazing. Thank you again Ant and Jim for fitting, they were very polite and extremely tidy! Brackenwood - Would highly recommend!
Excellent job excellent windows very nice and helpful staff. Thank you Brackenwood!!!
Chris and Graham did a great job with installing the new windows and doors through trying personal circumstances. They cleaned up after themselves everyday, they ensured we were kept informed and gave solutions to problems encountered. We have been very impressed with them and their commitment to do a good job.
Very professional and reliable. Right from sale to install. Highly recommended. Luke guided us through the sales process and at no time there was any pressure selling. Martyn and Heath were the installers and were professional and friendly. Went above and beyond to ensure we get the best service possible Thanks Brackenwood team !!
Great service from choosing our door to the installation. Delivery was quicker than expected and the installation went well with no problems. 2nd time we’ve used Brackenwood and would use again.
From start to finish Brackenwood have again proved to be the consummate professionals and customer focused business. New door fitted today, Chris and Graham were prompt, polite and did an excellent job fitting the door. Really pleased we chose Brackenwood, highly recommended!
Windows just replaced by Brackenwood. The fitters, Jason, Rhys and Lewis are top notch, professional and skilled in their work. Great job, left a tidy site and a credit to Brackenwood.
Very happy with my new upstairs bay window. Despite it being an awkward window to get to that required scaffolding, Chris & Graham did an excellent job.
Brackenwood have done all the windows and doors in our home. On the most recent visit Alex, Heath and Martyn did a fantastic job. All floors dust sheeted and cleaned up after the install. The fitters were courteous and kept me informed all through out the install. Would recommend to friends and family.
Superb. Mike was not your typical salesman. Not pushy, nothing too much to ask, always on the end of a phone for anything no matter how small. Always replies promptly. Windows and door look great. Fitters Leroy and Kane were brilliant, did a great job and always happy to stop and answer questions. They cleaned up after themselves each day - you wouldn't have known they'd been here. Mike has been great after the sale was confirmed as well as before which isn't always the case with salesman. Personal touch certainly there. Price was fair, very happy. Would recommend.
The fitters were excellent. Well done Ant and Jim. Also a wrong handle was supplied but changed the next day - can't ask for much more than that.
A big thanks to Rob, Natalie, Colin and all on reception for a brilliant service from start to finish. We where quoted cheaper elsewhere but ended up coming straight back to Brackenwood as we believe you pay for what you get and we where certainly not disappointed. Over the moon with the finish by Colin. Thank you all.
Excellent service , fantastic finish, fitters were top class and very fussy about getting it right and that it looked great, could not be happier with the appearance of the windows and doors and after shopping around so glad we chose Brackenwood windows, would recommend them to anyone and already have. Well done Brackenwood and thank you for the excellent service.
I chose Brackenwood to change my front door because they are a local business, and I'm so glad I did. The whole process was great, right from the initial consultation with Mike who was friendly, listened to all my needs and went above and beyond to answer all my questions, to the final installation by Vasilis who did a fantastic job and finished in the time required. I probably could have hunted around to try and find someone cheaper, but for the sake of saving a few quid I'm so glad I didn't because I feel confident that I chose the right people.
We have had a new front door fitted by Vasilis of Brackenwood Windows. He is an extremely helpful and pleasant chap, did a first class job, very tidy and the door looks superb. Totally recommend!
We are delighted to have chosen Brackenwood to fit our new windows and doors. The range was excellent and has transformed the appearance of the house for the better. Our installers were Jason, Mark, Martin and Dan but due to problems we had others attend to assist also. Unfortunately the original bay window at the front had not been fitted correctly when first installed and we could have lost the front of the house if the window had just been pulled out. Thanks to the experience of Jason he spotted the problems in time and structural work was carried out with the advice of their surveyor. The internal damage around the window was unavoidable but made good to a high standard. My wife and I would like to thank all involved for their professionalism and clean, efficient work. What could have been a massive issue for us was absorbed completely by Brackenwood and the end result is magnificent.
Had our bifold door fitted today by Martyn and Heath, Brilliant job, they left the place very clean and spent time explaining some details, Martyn even fix a small problem on my front door. Highly recommended
Jason and Reese installed my new windows. They were great guys very pleasant and polite they answered all my questions and did a great job of installing the windows and keeping the place very clean and tidy. I would highly recommend Brackenwood Windows
The salesman (Rob) was not at all pushy and helped us make the right decision on which door would be best for our situation. The whole order process was easy and the installation date promptly agreed (and kept). The installer (Mark) arrived on time, was friendly, efficient, cleared up all his mess and did a thoroughly good job. We are very pleased with the product. Many thanks
Excellent service and attention to detail, nothing was too much trouble and the team, Chris Bax and David, were very professional, friendly, clean and tidy. Overall, a great job and would happily use Brackenwood again.
I cant thank Brackenwood enough for the brilliant service they provided, building and installing my bespoke composite street door, great service, great price, great qaulity....amazing!
Always pleasant. helpful and efficient from Sales, Surveying, Administration and Installation.
Brilliant service from start to finish from all the team at Brackenwood. Quality product - thrilled with our new windows and porch doors. Thank you Brackenwood!
I’m pleased with our new front door, carefully installed by Martyn and Heath just over a week ago. Our expectations were managed well throughout the process, from sale to installation. There was a problem with the locking mechanism, which wasn’t their fault at all, and they explained exactly what the issue was (ie a faulty component part). The team worked hard to resolve it, providing an initial temporary fix at the time and the new mechanism has just been installed today.
Well… we are delighted with our new tilt and turn windows and a beautiful new door! We have had a really great experience dealing with Brackenwood. We have to say from Adam in sales to Gary the surveyor and of course all the super installers, Chris,David,Keith and Martin who all made it a really pleasant experience. An amazing job done! Not to forget Catherine in the office who also projected the same lovely personality that seems to be throughout the company! Thanks all. Allyson and Alf
Had Alex and Colin with us all week fitting the whole house with doors and windows. Incredible service from start to finish. Very prompt, polite and professional. Very happy customers. Would recommend
Brackenwood Windows has just supplied and fitted our new front door, with which we are very pleased. The service provided by Brackenwood has been excellent throughout and we have been kept well-informed at all times. The installers Vasilis and Ben did a wonderful job and were very polite and professional. Thank you so much.
Had our windows and doors fitted over the last few days. Jim the installer was fantastic and did a very neat job and no mess during the install. We are very pleased.
Fantastic service from start to finish! Vasilis and Ben did an amazing job removing 3 old windows and installing 3 new ones in less than 5 hours. No fuss, no mess - just polite, friendly, efficient and tidy work! Couldn't have asked for a better service.
Great service from Brackenwood Windows. The installation was on the agreed date and the installers Graham and Chris were professional, polite and friendly. They both worked really hard and fitted two doors and a window in 1 day. Would happily recommend Brackenwood Windows
Great workmen colin and martin very friendly,excellent workmanship trust worthy and loyal turn up on time and always left spotlessly clean
The men that fitted my windows have done an amazing job. I went with brackenwoods as the sales lady was lovely.and she didn't try and push me into anything which was lovely as I've had this before with afew other company's Would recommend
I am Extremely happy with the service I have received, my fitter Vasilis was professional, friendly, considerate, and punctual, he involved me throughout the fitting, explained everything and left my property clean and tidy, he is a credit to your company
Really pleased with my door installation from Brackenwood. Getting my windows sorted with them as well. Great service so far!
Really happy with the service from Brackenwood. Great communication from start to finish. Graham and Chris did a fab job fitting our windows. They were efficient, punctual and polite. We were due to be getting our door fitted separately to our windows but Chris and Graham went out of their way to arrange it so that they could fit them at the same time reducing our installation days down a day, and meaning our door was done sooner! They were also very considerate from showing me how the windows and doors operate, keeping little curtain hooks from our old windows, and asking us if we wanted to move our cars before a dusty part of the job. Thank you so much you have transformed how our home looks and feels.
Very professional throughout the installation Jim & Ant the installers are a credit to the company Would highly recommend Brackenwood for all you glazing needs Thank you for a very professional job
Very satisfied with our new windows from Brackenwood Windows. Chris and Graham worked so hard fitting the windows often here late to make sure everything was fitted properly and left clean and tidy.
I have just had seven windows installed and was impressed by the way Leroy and Kayne carried out the work. I would have no hesitation in recommending them to anyone looking to have new double glazing.
Words cannot express how I’m feeling right now, from the very moment we had a conversation about changing our doors and windows I was filled with confidence that choosing Brackenwood to partner up on the project was the right thing to do. Boy was I right, professionalism, caring, honest and great communication flow through this company I have OCD and was very concerned about having tradesmen inside the house, the installation team Alex and Matt were just brilliant. Alex and Matt were flawless in their work, clean, tidy, respectful and professional are some of the words I would describe these two gentlemen. Would I recommend them without a shadow of doubt, Thank you Brackenwood for making our house a home
Fantastic French Doors, brilliant service from the start and perfectly finished by the best team of fitters (Heath & Martin) we’ve ever received in our home. Meticulously tidy, incredibly friendly and great assets to a great company.
Brackenwood have been brilliant from start to finish. Great quality product, excellent service and Martyn & Heath have done a great job with the installation. Very polite and tidy.
Brackenwood were fantastic. New windows have made such a difference to the property. All parties have been incredibly helpful, Chris the fitter was brilliant and we are so grateful to him for transforming our home and being respectful while doing so. Looking forward to the door being fitted next. We have now had the front door done and it has transformed the rest of our home. Another amazing two guys from the company called Martin & Heath fitted the door. Very polite and respectful. So pleased and will recommend you to everyone. Thank you Brackenwood.
Brackenwood’s installer Colin should have been on a hiding to nothing! He came to our house to correct a catalogue of errors left by the original installation team. However he managed to redeem Brackenwood by doing an excellent job and putting everything right in a professional, efficient and friendly manner. Just a shame Colin or somebody equally proficient wasn’t sent in the first place. I would trust Colin to do any future double glazing work on our property. The above low score is a reflection of my overall experience with Brackenwood: Colin gets a solid 5 Stars.
Replacement of windows and doors throughout the house - service has been excellent. Fitters - Leroy, Kane and Martin were polite and professional. Installation was done with great care and skill. Would highly recommend this team to replace your windows.
Great service and very competitive. The fitters did a great job and were very tidy. They were also very friendly and made sure they showed us around the final install.
Very friendly staff and knows how to take and keep a business from the beginning to the installation point. Christian and Graham installed 9 windows within 2 days, was very friendly and did a very good job.
Very good service all the way through. Had a new front door fitted. Mark came to quote and was very helpful. Vasilis fitted the door and was very efficient, helpful and friendly.
Conservatory replacement - windows, doors and solid roof to replace previous glass one. Experience from initial enquiry to completion has been excellent. Installers Reg and Stu were professional, polite and friendly and did a great job in cold conditions. 4 days work and everything kept clean with no mess. Finished product is high quality and well installed. Highly recommend Brackenwood.
Very friendly and helpful staff. Great choice of windows to suit most pockets. Finance deals avaliable for buy now pay later...
The windows are very poor. They have a lot of faults including deep scratches, badly fitted beading and burs left on the corner welds. The fitters left a deep scratch on my husband's wardrobe, gouged the dinning room ceiling in two places, knocked out a large piece of plaster in the sitting room and scratched wallpaper and paintwork. They did not treat my home with any respect and even left their rubbish in the gutters and on the conservatory roof. One of the windows was fitted and left with no end caps and their cementing was awful. The manager was very rude to me when I pointed out the faults and mocked my lack of intelligence in my own home. He even threatened us with court action if we failed to make the final payment. The whole experience was very stressful and upsetting. Choose someone else.
Great end to end service from quotation to installation. Brackenwood is an easy business to deal with. Very responsive to a request for a quote but there was no hard-sell from Luke. The delivery of the doors was delayed due to the global supply chain issues and this was managed with good communication. Installation of the back door was completed earlier than the front doors however the 12 months interest free credit was deferred to begin when the front door was installed. On installation day both Martyn and Heath were excellent arriving on-time and returning on day 2 to finish installation. There were a number of unexpected issues that arose during installation which Martyn and Heath dealt with including removing and re-fitting a 'fitted' cupboard and re-routing alarm wiring. They were also very friendly and tidied up very well once the job had finished. We are very happy.
Top quality doors installed very professionally and efficiently. No heavy marketing sales tactics: the products speak for themselves. Very happy indeed and would not hesitate to recommend to others.
Very pleasant company to deal with and very reasonable on price compared to the big window company’s who’s quotes were well out of budget. Brackenwood gave us the quote with no pressure to sign. The workmen were very professional and the work was carried out to a high finish. Would recommend.
Very happy with service from start to finish and the new windows (new, vertical sliding sash) look great bothinside and out and have definitely put the character back in our Edwardian home....and all done, as promised, before Xmas. Thank you Brackenwood, especially to Natalie for all your initial, professional help and advice and to the fitters Ant and Jim for keeping everything so clean and tidy throughout the fit
Brackenwood have been excellent from start to finish. Very friendly, professional and polite, I would not hesitate to recommend them to anyone for windows and doors.
Thank you to Rob B and the team for doing the job with care and professionalism. There were a couple of issues with the contract early on but these were sorted quickly and from then everything went smoothly. Everyone I dealt with gave a great impression of the company. Sound people, and friendly.
Just had several windows and a large internal window fitted by Jim and Ant. They did a great job, they worked so hard and very tidy. Due to our house design it was not a straight forward job but they took everything in their stride and got on with it. Very impressed.
Reese and Chris did a fab job in spite of me constantly questioning them about the installation process.
Turned up on time. Friendly and polite and product as ordered. Very happy with the installer Sean who was polite and Friendly and happy to explain about the product and it’s features
Excellent company to deal with, from salesperson to the fitters. Quality of windows and doors excellent. Would highly recommend.
The team that installed the windows were polite and we were blown away at the difference in price and quality from other well know brands. So a genuine recommendation
Had 6 windows installed today by Leroy, Kayne and Martyn. They arrived early, worked hard all day, left my house clean, did a fantastic installation and were a real pleasure to have in my house. I would have no hesitation recommending this team of 3 fitters for any job booked with Bracken wood. Top chaps, know what they are doing and got the job done to a very high standard. Thanks lads. Raj
A very good service by the two installers, manufacturing and installation to a very high standard.
From valuation to completion the process has been easy. There was no hard sell simply provided the information I requested. Surveyor came out with no issues. I was lucky to get a cancellation slot so had 2 teams of fitters arrive and complete the work. Leroy, Kayne, Martin, Alex and Matt were all friendly efficient and tidied after themselves. They even put my curtains back up for me so going the extra mile! Turn around was just over 5 weeks so I'm delighted.
Had a new front door fitted and bi fold doors previously. Would definitely use Brackenwood again in the future
An absolutely first class and professional service from Brackenwood Windows. From our initial enquiry for a replacement conservatory roof to the completion of the job, Brackenwood employees were knowledgable, proficient and helpful. We are delighted with the quality of our new roof. Highly recommended.
We had Brackenwood replace our existing windows, a couple of external doors and our roofline (fascias, soffits and guttering). Mike, the salesman, was very helpful and did a great job taking us through the sales process. Chris and Reece installed the windows over 5 days. They made sure they cleaned up at the end of each day and were very polite and helpful. The windows themselves were very solid, much better than some of the windows we saw from competitors. The roofline was installed by Jason's team over 2 days. Again they did a really good job and overall we are very pleased with the work done so far (they are doing our conservatory and our front door next). It also came in quite a bit less than most of the quotes we got, especially their nationwide competitors. Updated - we also had our front door replaced by Gio and Owain, again did a really good job, door looks great and they also left no mess. Overall been really happy how everything has gone, havent had any real issues so far.
Recently had my back upstairs windows replaced & new doors to the snug. Jim & Ant installed the windows & doors quickly, professionally & were v neat & tidy. V pleasant guys who did a great job. Thank you.
Martin and Heath fitted our new front door and window last week. They were great from the minute they got to our house. Thank you guys
Over the past 5 years I have used Brackenwood 3 times, the most recent job being completed today, so they have now supplied replacement doors and windows for my whole house. You can tell I like them and their products as I went back for more from the same company. All of the employees I dealt with have been unfailingly polite and efficient and I am very happy with the results. A special mention for the window installer, Colin, this week. Working on his own he installed 6 windows in a day and a half - he barely stopped working the entire time, but he was very efficient, always polite to me and tidied up after himself really well, and took the time to make sure I was happy with the results.
We could’t be more pleased with the work done today by Heath and Martyn. They are a pair of hard workers, efficient, quiet, thorough and a pleasure to have around. Their expertise was evident as they fitted a new front door and replaced blown glass units. Top marks, Heath and Martyn! Many thanks to you both.
Thanks to Leroy & Kayne to the great job with the windows & front door fitted in 2 days in the whole house. Thank you
Just had our aging conservatory replaced by Brackenwood. It's changed from a room we use for storage that's too cold in winter and too hot in summer, into an actual usable space! The process was great from the initial discussions around options and benefits, to the very thorough survery and then on to the actual fitting. Reg and Stu were amazing, ripping out the old windows and doors and replacing with a nice new much more efficient aluminium set; and replacing the leaky plastic roof with a proper wooden roof with tiles to match existing. The guys just got on with it and got the job done, no hassle, no problems, just got it sorted! Can't recommend the team and Brackenwood highly enough!
Just has a new porch built with new door, glass panel and side window. The end result is fabulous. Colin did a great job with the door and glass, quick, clean and tidy. Paul, who did the building work was fantastic, kept us informed and finished everything to perfection. Thank you both.
From the initial visit to the showroom to the fitting of windows, I was impressed with the advice and support given by the sales representative and the professionalism of the fitters Jim and Ant who were happy, efficient and left the place tidy. I am now looking forward to having the remainder fitted when building work ready for them.
Brackenwood, from our initial inquiries right through to actual installation, have been super helpful and proactive. The installation team - Ant & Jim - are great guys and when they got cracking were like some super efficient window-installing machine! Did a really good job 👍
Excellent staff, if there is a minor issue they will deal with it promptly. Mark Penny was helpful when he came to replace a window part and spent time explaining what was required. He went out of his way to help.
Excellent salesman, Luke, though survey had first appointment diary mix up. Brilliant installation team Jim and Ant, kept all clean and neat and all done in two days as promised. Recommend them
I highly recommend Brackenwood Windows. Measured up and great choices! our personal installer Vasilis was fantastic and very knowledgeable in his role he did a clean and professional job a real attribute to Brackenwood Windows ⭐️⭐️⭐️⭐️⭐️
We’ve just had a new Orangery extension and replacement windows fitted by Brackenwood. Excellent service and follow-up throughout with a very skilled and helpful team. Great job !!
Very pleased with the full service and windows provided by Brackenwood. Competitive pricing and excellent support, from Andy in sales through to excellent installation from Jim and Ant, who were great. Windows were installed as required to a high level of quality and everything was left in good order. All in all, a very good experience and very happy with the look, fit and function of our windows.
Ordered front door. Great customer service, Andy in sales was polite and resourceful. Competitive prices and range of finance options. Beautiful and spacious showroom to see and touch real doors and windows. And big thanks to Vasilis for impeccable installation.
The whole experience with Brackenwood has been great from beginning to just-achieved, hoped-for end. Their initial design representative Mike convinced my wife and I that his firm would do a really good, value-for-money job installing new windows and two pairs of French doors round our five-bedroom house. We went with his suggestion of replacing the patio doors with French doors. Three weeks later surveyor Ian was round, double-checking measurements. And just six weeks after that, installers Ant and Jim worked seriously quickly and efficiently - despite the heat - to finish the work inside two days. A wait of just six weeks after the survey is very brief these covid-19-affected days. Courteous and friendly Ant and Jim left earlier today.
Just had a new door and window fitted, both look fantastic and fitted excellently by Josh.
Great experience of Brackenwood. Fitters were excellent and end result was great. Would highly recommend.
Good experience with Brackenwood, from Sales through to Installers (thanks Leroy, Josh and Aiden for doing a good job on the install)
The entire experience from quote to installation was 1st class. From Andy who provided the initial quote to Leroy who installed the windows, I found them both to be friendly, polite and professional. The quote aspect was not at all pushy, and the works were completed with no fuss and in a timely manor. Have used once before and was happy, hence why I went back. Will use again for any future requirements as service is exactly what I would expect.
I would avoid Brackenwood, the satisfied customer reviews don’t appear to have needed the “service” department which is absolutely awful – so if you buy from Brackenwood you’ll need to hope that nothing goes wrong. We had 21 windows, patio doors, a back door, front door and porch installed in December 2020 – so not a small job or a small investment. There were 3 issues left over from the installation (pictures attached) and one that we created (a plumber broke a window fitting a bathroom). All issues were reported to Brackenwood as soon as we could in January – we heard absolutely nothing for months until out of the blue we were informed we’d get a service call. The guy arrived with 2 incorrect parts, so only 2 of the 4 issues were resolved – here we are 6 months after the initial installation with radio silence from Brackenwood and no clue as to when the issues will be resolved. Who thinks that is acceptable customer service? I note they’re somewhat shamefully justifying their appalling service with Covid – I work for a service company and we sorted ourselves out completely within weeks of the initial lockdown last year – why can’t they?
I had a conservatory roof replaced for a warmer roof. The installers were friendly, polite and completed a fantastic job. The team were Reg, Stu, Heath and Wade. I would definitely recommend them. The plasterers were also a good team and completed again a fantastic job. Danny came to fix the snagging issues. An excellent result by Brackenwood. My only concern was I was told someone would be on site to oversee the work from day one and no one was which was disappointing. But I would recommend Brackenwood
** following Brackenwoods reply I would like to add WE DID contact them first and were unable to get through to anyone. We were locked out of our home with our baby. So don't get locked out unless it's within their office hours, if you use an emergency locksmith you'll be met with a rude phonecall which is inexcusable, as is fitting a faulty door** Had a new front door fitted by Brackenwood last year. Within a few weeks, we found ourselves unable to get into our home due to a faulty gearbox in the lock. When I contacted them, a member of staff screamed and shouted at me on the phone before hanging up on me. After months of back and forth, Brackenwood admitted that they had supplied a door with a faulty lock, but still only offered us half of what it had cost to fix it. Unfortunately we let it go and hoped to never deal with them again. A year on and we have faced more issues due to the poor fitting of this door. The salesman and fitters were great and we couldn't fault the process, but it seems if you have any issues once your product is bought and fitted they do not want to know and are completely unapproachable. We made a huge mistake using them and now continue to pay for it.
We have used Brackenwood over the last few years for windows, doors and roofline. We did have a few minors issues that they have sorted out for us to our full satisfaction. We would definitely use them again.
Leroy and Kanye were professional and polite from the minute they pulled up on my driveway. Their professionalism remained 100% constant throughout the duration of the project. They went more and beyond insuring I was kept informed every step of the way. I trusted them in my home and felt at ease. Our sales rep Michael was very informative from the get go. He was honest when we asked questions that were relevant to our budget and needs. He has been constant with customer service from our initial visit to completion. All in all our experience with all 3 staff at brackenwood windows has been exemplary. Highly recommended and will continue to highly recommend. Look future to business when we come to do guttering and fascia.
Just had new patio doors fitted, such an improvement, exactly what we wanted. Great service! Salesman Eddie was informative and not at all pushy. The fitters, Gio and Jason, worked hard and did a top job; not the easiest to get the doors so level and smooth in this room. Would definitely use you again in the future and recommend to friends. Thanks!!
We are so pleased with our new composite front door from Brackenwood. Our cold, draughty hallway has gone thanks to our new door! The customer service was second to none and nothing was too much trouble for our fitter Vasilis, who was friendly and professional. We'd recommend Brackenwood without hesitation.
We had three windows fitted - superb from start to finish. Great customer service, product and fitting. The two installers Leroy and Kayne were quick, tidy, and cared about their job. I'd recommend them.
after an extensive research in the market i decided to purchase 8 windows and 1 door from Andy @ Brackenwood as he was professional and polite . Monday 22nd and Tuesday 23rd Jason and Gio carried out the installation and they did an amazing Job - their attention to details was second to none !... 5 star for all of them
Just had our conservatory replaced with a more permanent arrangement complete with warm roof. As someone who values good quality products with professional service, I have to say that Brackenwood have excelled themselves in both. The whole process has been superbly managed from initial enquiry to completed installation. The installers were outstanding and a pleasure to work with, Lee & Jonny are both highly credible professionals, they were exemplary throughout and nothing was too much trouble! I cannot speak highly enough of these guys.
We have had our windows and doors replaced by Brackenwood windows. The fitting team, Mark and Martin, were very professional and extremely good. We were warned prior to fitting that although any damage to the render on the outside would be repaired any damage to the plaster on the inside was down to us to repair. They fitted over a dozen windows and not one had any internal damage – we were very impressed. The team also worked with us to help us plan on how to get the rooms ready each day for them and they cleaned up impressively following. The resulting work was finished to a high standard. We are very pleased we chose Brackenwood.
Recently had all the windows and doors changed at my house. First time having its all changed over and Brackenwood were fantastic. Good advice at point of purchase with ability to customise the windows and doors and easily view what those changes would look like. Installation was also a breeze, was delayed slightly with the lockdown, but I was well informed and they got to me as soon as they could. The installer Dan was excellent, was done over the course of two days. I would recommend, and would use them again if I moved and needed new windows and doors.
Absolutely shocking that a company like yourselves are stealing photos of someone else’s install dating back to 2016. Disgusting and would never recommend you to anyone. Highly unprofessional and still have photographic evidence of it all.
From start to finish Brackenwood provided a great service. Luke from the sales team was very clear and clarified any questions/queries we had. Vasilis the installer was great! He was efficient, tidy and followed all the COVID compliance’s. Very impressed and would highly recommend. Loving the new door!
Hi brackenwood I can’t seem to find your customer service email but I just wanted to say how pleased we are with our new door! Thank you for the amazing service from the salesperson through to the fitter we have received great service and communication even during the pandemic. A special thanks to our fitter: Vasilis who made it his mission to make sure we were happy before he left!! I would definitely recommend you to friends and family or anyone looking for a new door! Thank you again Jasvir
Very happy with service received, from sales through to installation. Front door and side panel look good and are great quality. Vasilis who installed was a pleasure to deal with and he cleaned up after himself, and explained how the locks etc worked thoroughly. Definitely recommend Brackenwood.
Leeroy and Kane came to my house on the 27/11/2020 to install my windows, straight off the cusp they were polite and courteous. They worked Diligently and took thier time I really felt valued as they weren't rushing to get on and move onto to the next job so to speak. Thier workmanship and craftsmanship what top draw. Top lads couldn't recommend highly enough.
Ordered a new composite front door in festive red, Andy came over to measure up and provide quote and left with my order placed. From quote to installation I’ve been updated and expectations managed and the door is lovely. The installation guys have done a fantastic job, I’d recommend Brackenwood to everyone.
After a visit to our home to discuss a project in detail, we were presented with a cost and agreed on an a price for "everything". All sounded great, and we were emailed a contract to sign. After reviewing the itemised quotation, we noticed that a considerable element of the job was missing. After a phonecall, we were told that it was a mistake, and an ammended quote was sent to us (an extra £1000). I was willing to go ahead anyway until I double checked once more, and yet they had failed to include another element of the job (which was discussed during the sales visit, and assured that was included in the intial price) At this stage, I had lost all confidence in the company and their transparency, and ability to cost a job accurately. I felt as if the salesman was trustworthy and professional, and its a shame that they couldnt communicate and deliver on what they had promised.
Anne and Sandra We have had a solid roof put on our conservatory in the last week. Many thanks to the three lads Adam, Anthony and their colleague. Today the ceiling was plastered by John and Denzil. A fabulous job done by one and all. Many thanks.
I am very pleased for the work done, the work was replacing the windows in my house, very professional company, from the sale with Andy until the installation made for Leroy and Kayne, they did a great work, hard working people, very organised doing the work and keeping all the spaces clean and tide.
we have needed my windows doing for a long time, and if I'm honest the only reason we didnt was beacuse we HATE window sales men, we have had nothing but sales men that talk rubbish, try and push, over charge and make you want to get them out quick! untill we met Mike Armstrong and we signed 1st time, he doesnt tell you stuff you dont want or need to hear, hes friendly but not pushy and made us feel comfortable knowing they were a trusted company! signed, sealed and windows coming and we cant wait!! thank u so much mike! will be recommending!!
We had our new door fitted today. Excellent service from start to finish. Fast and friendly fitting service. Really pleased with the door, it looks so stylish!
Fabulous job by Mark Elmore fitting my front door today. Efficient, respectful, tidy and a lovely guy. Thanks
Really pleased with the new uPVC door. Mark E was very professional and courteous. I have used Brackenwood before and have no hesitation in recommending them. Excellent service yet again.
Friendly, professional and competitive pricing. Really glad we chose Brackenwood. Martin and Mark were fantastic fitters, polite and efficient and did a great job!
New front door fitted. Smooth operation right through from the initial quote to the final fitting. Terry Chamberlain was excellent in all aspects from day one. The fitter Mark Elmore was absolutely brilliant, friendly and very professional about the way he went about the job. If I needed anymore work done by Brackenwood I would definitely ask for Mark to be on sight. A 5 star fitter!
We had double glazing installed at our house in 2011. Our house is a 4 bed detached. About 11 windows. most of the windows are made of 3 frames/part. Since 2011 we had to change 9 of them because of humidity.!!!!!!!!! At the beginning, after the 1 year labour warranty, they were charging 60 ich pounds to come and change the frame. They don't anymore, they must fell ashamed! Not to talk about our Frend door which they had to come and fix numerous time (still squicking). Now we have been broken in so one windows has to be change. Insurance asks for 2 quotes. The quote from the brakenwood is almost70% more expensivethan the other one... Staff is fine but product quality is utter rubbish and not cheap
We have had Jason and Leroy installing new windows and a lovely new front door. They were friendly and efficient, the front of our house looks so much better! Brackenwood Windows were recommended to us by our neighbour and after receiving quotes from 2 other companies they couldn't be beaten on price and quality.
We have had the final 4 windows fitted today of a 9 windows and 1 door order. They look excellent and both installation teams did a great job, really listening and taking on board our requests regarding trim choice, finishing nicely with sealant etc. Very pleasant to deal with sales, office staff and fitters. There were a few small issues along the way, but these were cleared up promptly and weren't enough to lose a star. Thanks to Leroy and Jason for their efforts today.
Brackenwood have just completed an installation of 2 Bay windows, a door & 3 other windows. My initial call to the company was greeted in a friendly manner, we were given a time the next day for an appointment with Rob, one of the Salesman. He was friendly, professional & helped us make our final decisions. The survey was carried out by, Mark who arrived on time & was very helpful, as we wanted to make a couple of changes to our original order. Finally fitting day came & our team of fitters were Leroy & Jason. We would like to say a huge thanks to them, they were friendly, hard working, very clean & tidy. We are really pleased with the look of new windows & door which have been fitted to a high standard. A big thanks to all the Brackenwood team.
Fabulous job!!!! Josh and James installed, perfect work, clean and tidy, polite. I will recommend the product and this team to everyone. Thank you, I am delighted.
Brackenwood Windows provided me with a competitively priced good quality product by a very friendly and professional team from the Salesman, the Surveyor, the window fitter together with all of the office staff. I wouldn't hesitate to recommend them to friends or colleagues and would definitely use them myself in the future if the need arises. Thank you, a very pleasant hassle free experience.
Love my new conservatory doors, 2 very polite and knowledgeable men arrived early got straight to work and finished within 4 hrs and did a very good job, can't fault them. I would order from Brackenwood again
Great Company, good overall service, pleasant , tidy, fitter who did a great job. We are delighted with the product.
5 stars for the wonderful fitter, Mark E, who knew his trade inside out did a great job for us. Not so many stars for the Brackenwood supply chain for our door and frame as it arrived damaged on three occasions and could not be fitted.
Since moving to my current property I have used Brackenwood for a second time and on both occasions their overall service, price-point, product quality and installation has been faultless. No complaints from me. Would recommend to anyone and they'll be top of my list when it comes to my next purchase.
Great company that is customer focused. I had doors, windows, soffits and gutters replaced, the installation teams were polite, clean and professional with excellent quality. I can thoroughly recommend Brackenwood.
We got quotes from a couple of different companies. Brackenwood stood out from the moment I made an initial enquiry, through the quotation and survey stage to the fitting. Very thorough and charming to deal with. Really glad we went with Brackenwood.
Brilliant. From the initial enquiry to the fitting everything was very professional. Competitive quote from friendly not pushy salesman. Thank you Rob. The installation team were punctual, polite, clean and the quality of the installation is very good. Attention to detail and well finished. Thank you Kayne and Mark.
Fantastic Aftercare Service from Brackenwoods Service Department. After some 13 years of daily use the lock on our backdoor needed replacing as an emergency. It took less less than hour, from my original phone call to Brackenwood to actually having it replaced by Michael the technician. Thats just under an hour in total from the start of my phone call to the finish of the job. Unbelievable! Well done Brackenwood.
Mark & Lee did a great job installing our new windows and doors. The job was completed very efficiently and to a high standard. Would recommend.
We have just had Mark and Martin who are very polite gentlemen who take good care and take proud in their work. They explained what they were going to do first, then layed dust sheets all over the room they were working and all the way to the front door. They kept the mess down to a minimal which must of been hard work, as our original Windows had been in over 30 years. We had all our windows replaced, and one window was replaced with french doors. They cleared and hoovered up everywhere before they left. They explained how the new Windows worked, safety and security features. We would definitely recommend Mark and Martin to do any work for you. We were very happy with them, and the products. Thank you Brackenwood.
very impressed with the Brackenwood service, throughout the whole process, professional, efficient and pleasant staff, thank you
From our initial consultation through to completion everyone we met at Brackenwood were helpful and professional. The product is excellent and the quality is well worth the investment. Leroy & Jason made an excellent job of fitting the windows & doors and the fitters who did the fascia &, soffits were also top notch. Would not hesitate to recommend Brackenwood.
Thank you for a job very well done. We are thrilled and delighted with our new conservatory. The quality and effectiveness of the product is superb. The help advice and services we received at every stage from initial contact at your stall at Country Market to your Sales and Survey through to your Assembly team was outstanding. If I had to fill in points on a questionnaire We would award 10/10 in every category except for the Assembly team who would score 11/10 for going the extra mile in helpfulness.
My feedback about this cowboys after 4 years, after windows and doors been installed. Windows and doors extremely low quality. Windows seals allready failed (and that's after 4-5 years). Patio doors installed not on level, so can't open or close properly. Windows suround installed just with some silicone, so now around windows are gaps. My advice, just stay away from these cowboys, they windows looks good first 6 months, no longer.
Very pleased with the quality of the windows and doors recently fitted, and the assistance received from everyone I dealt with. Rob's initial consultation was very helpful, and the workmanship of Jason and Leroy the fitters was excellent - you're all a credit to Brackenwood. Would not hesitate to recommend the company.
Gutted. Had an initial consultation and had the quote, albeit 50/50 PDF and email text. Ordered work and quote not accepted as the guy left and they didn't recognise it. Phoned up and told they'd be in touch asap to evaluate quote and that was a week ago. Went to a Farnham based business instead.
Having had my windows fitted by Brackenwood over 10 years ago, I will give a long term review of the quality of their window fitting service. Shoddy! Retaining screws on doors that go into insulation so nothing actually securing the frame other than sealant. Drafty windows as no insulation put between frame and walls. As a result of large gaps left between walls and frames, mastic that shrinks and leaves holes. I am sure the warranty has now passed, so beware if you buy a property they have fitted windows to as you may need to have them refitted or replaced as is the dilemma I now face. The warranty should not be the lifespan of the windows. Maybe they have improved since? Find out when the warranty expires.
Great quality for a good price. Recommend your go to their showroom as you can see all their products. Fitter was very professional and took great pride in his work. Highly recommend
Very satisfied customer. Staff in all departments were helpful, the fitters were very efficient and the showroom is excellent. In our last 3 properties we have used a different company that were much more expensive but we have had better quality products and much better service from Brackenwood. Thank you to everyone concerned.
Really pleased with both the windows/door and the level of service I received, from the salesman to the fitter and everyone inbetween. All issues were sorted immediately. The fitter arrived on time and kept us informed of what his plans were. I will defiantly consider them again when we replace the other door and conservatory.
Good service. Fitters were polite and efficient. Had all windows and doors done including large patio door. I did have to call them back to replace one end cap. took couple of weeks but they fitted it around me. Am very pleased with end product.
Just had our Front door, French doors to the patio and Kitchen door at the back replaced by Brackenwood Windows. Great choice of designs and a great showroom where you can see the real things. I, and more importantly my wife, are delighted with the result, a product of quality materials and good workmanship. The two guys installing the doors did a grand job and left everything clean when they had finished. I have no hesitation in recommending Brackenwood Windows.
Having talked to Andy the surveyor all I can say what a difference a day makes. He was so professional and understanding and said he would sort everything out which I am confident he will. Previous works are excellent.
The installation date they agree with you is irrelevant & they don't think it's part of what you are ordering. So if you're like me, & need your installation complete on the date they give you then go elsewhere. I wish I had since it took 2 months after the date I was given & two visits to complete. Sales & installation staff were great though, just incompetence with the factory/back office.
Stunning. There is no better word to describe our new Brackenwood windows. I never thought that plastic windows would fit in with the look and feel of the old wooden frames that are still intact in the original part of our house that was built over 100 years ago. But when the windows in our 25-year old extension started to rot we decided to look for replacements. Luckily, we were recommended to contact Brackenwood. Everyone that we spoke to or dealt with, from the sales adviser to the surveyor, the people who answered the phone or wrote to us, and of course the fitters – we found them all efficient and highly professional. Brackenwood have provided us with excellent, modern windows that visually match the original, Edwardian ones. We could not be happier with the result.
All was well with the Windows covering look and installation until we had an issue. It was in the summer and we're guessing that a gust of strong wind on a normal day (not a day with high winds) must have pushed and caught the window because when I tried to close it in the evening I couldn't. My husband looked at it and noticed all the internal metal workings had buckled upwards into a peak. We're guessing that it must have been caught by the wind. We've asked Brackenwood to fix it, feeling quite positive that it would be covered under their warranty - but they say their warranty doesn't cover wind damage. I'm really surprised and a little upset - you are supposed to be able to open your windows on normal days and the windows should be able to stand up to wind. I'm not talking about unusual weather patterns like gales/hurricanes/storms/typhoons where you might be expected to close your windows to protect them. I'd like them to reconsider this otherwise clearly their guarantee isn't worth the paper it's written on - which is a shame because I always thought them a reputable company. UPDATE; After asking the Ombudsmen to get in touch with them Brackenwood obligingly looked into the matter and sent out a fitter to resolve the issues at no extra cost. I'm therefore moving them from a 2* from 5* rating in deference to this - although I'd technically remove half a point off for having to go through to speaking with an Ombudsmen in an effort to get them to do something. One thing to note is that the fitter told me I should have been oiling the windows (use WD40) perhaps every 6 months - and lack of doing this has caused the issues that the windows haven't been able to slide easily - so it appears to be partly my fault for not maintaining them. I didn't realise it was needed as I haven't ever maintained any of my windows before. You learn something new every day and it makes sense of course!
Door not fitted correctly, 3 weeks ago and I'm still waiting for it to be corrected. Windows in door leak even after being bodged on three occasions. Disgusting service
We recently had a replacement patio door fitted by Brackenwood. The two installers were exactly on time and carried out the entire removal and fitting of the new door in a very efficient professional way included making sure that the site was cleared up and that the glass in the door was sparkling clean. Would recommend without reservation.
We had all windows and front door changed. The chaps (I forget their names) worked super hard all day. Cleaned up at the end of each day and the finish is impeccable. So happy, would highly recommend to anyone.
Extremly unhappy customer !!! I ordered front composite door from them. After surveyor visited for measurements and saw few cables running through the front door which needs to removed by myself before they fit the new door. I decided to cancel my order as there will be extra work/cost and too much of hasel to remove all the cables. But when I said I would like to cancel my order and I don't want to go ahead, man got angry and in very high pitched & rudely said "He don't want to cancel my order and will not return my deposit either, just beacuse I haven't tried to find out extra cost of moving cables/wires from other people". Do I recommend anyone ?? No, not at all the way he spoke to me.
We are delighted with our conservatory. The fitters were excellent and the quality is superb. We would definitely recommend Brackenwood to other people.
We have recently had a Conservatory and replacement front door and we are very pleased with the result. Any problems along the way were efficiently dealt with. We found the installation crew and those managing the program were efficient and professionally. We are also having a French door and new window installed in the Spring We would have no hesitation in recommending Brackenwood
Have used them in the past for windows so had confidence in them. Ordered front and rear door. Order process was painless and the specification of the doors was exactly what we wanted. The salesman even spoke to the factory to make sure one part of our request could be accommodated. Fitters arrived promptly. They did an excellent job, were really friendly and left the place tidy. What else could you want?
Very pleased with the overall standard of workmanship when we had all our windows replaced recently. We were also pleasantly surprised at how fast the two fitters worked, taking just two days for the bulk of the job. We were particularly impressed with the patio doors, the way the kitchen windows fit in with the tiles and the way the lounge windows blend in seamlessly on the inside with the original wooden frames. One small criticism is that the dark brown window frames (matching the original windows) now look odd up against the new white windows on the outside. But I'm sure this can be sorted out, probably with white plastic strips.
Brilliant from start to finish. Great Price for Great windows and door. No nonsense, honest and no hard sell. Clean and fast workmanship on installation. And Brilliant communication and customer after care. There's a lot of bad glazing companies out there but Brackenwood are Brilliant and should be your first stop!
Excellent service and product from Brackenwood Windows, would not hesitate to recommend them. I think their fitters left our house cleaner than when they arrived!
Brackenwood Windows have just finished installing new windows for us both up and down stairs. They kindly sent us Alex who has worked with respect for our home over the last two days and on completion of the installation, left us without a trace of his having been here at all (Apart from our great new windows!) I was dreading this installation and thanks to the respectful and diligent work carried out by Alex, he has renewed my faith in sub-contractors and done a fantastic job for us! Many thanks
Steve and Del gave great service from the very start! We have had the windows and doors done in our new building and they look fabulous. We then had a problem (of our doing) and Steve arranged to get it fixed asap! They're loyal, trustworthy and i would recommend them to family and friends!
Had my windows fitted by Brackenwood in a few of our properties. Needed a handle a few days ago and they sent one out free of charge. Excellent Customer Service Excellent Price Excellent Windows Would Recommend
We had some windows fitted quite a number of years ago by Brackenwood, about 15 years ago, one of the handles on the windows was recently broken by a builder that came out to carry out some other work at our house, we spoke to Brackenwood and they kindly found the original order and actually sent us a new handle to replace for free even though we didn't ask them to fit it! Amazing customer service especially after such a long time, I will be back in touch when we need to replace them again! Thank you!
Having paid over £20,000 for a conservatory with a 10 year guarantee, Brackenwood now want £50.00 to come & look at a leak. They have refused to return my calls 3 times!! I have spoken to FENSA but BEWARE !! Conservatories are not covered... My next call will be to Trading Standards.
I used Brackenwood to do the windows at my previous house and although there was a problem, they tried to fit the wrong window, they quickly rectified this, so I decided to use them again with another house. All they had to do was fit a new front door and replace the patio doors for french doors. The french doors needed external and internal lintels fitted. When the builder turned up to do the outside one he told me that the inside one would be fitted at the same time as the doors to reduce mess, sensible idea I thought. On the day of the doors being fitted the fitters turned around and said that it should have been done before and that they would have to come back and do it later! The front door has been hung crooked and there is no insulation across the top so I now have a howling gale in my hall way, they left the wedges at the edges and huge amounts of foam protruding at the sides so I now can't just get my plasterers to plaster it, they've got to do all the tidying up first! Oh, they can't plaster now anyway as the lintel isn't done yet and the front door isn't insulated, this is now costing me extra on plastering fees as they are being delayed while I'm patiently waiting for Brackenwood to let me know when they're coming back, it's been a week so far with no contact. There are lots more faults which shows the incompetence of this firm to do a simple fit correctly. I'll update this post as things progress, but currently would I recommend Brackenwood to anyone? Not a hope!
Location
Eastrop & Grove, Basingstoke, RG22 4AT Get directions
Opening times
- Monday9:00 AM – 7:00 PM
- Tuesday9:00 AM – 7:00 PM
- Wednesday9:00 AM – 7:00 PM
- Thursday9:00 AM – 7:00 PM
- Friday9:00 AM – 6:00 PM
- Saturday9:00 AM – 5:00 PM
- Sunday11:00 AM – 4:00 PM
Other window fitters nearby
Is this your business?
This page uses publicly available information to help local customers find you. Claiming it is free — book a quick call and we’ll hand it over so you can edit your details, add photos and take bookings direct.