Loader Plumbing Heating and Gas

Ben and his team were excellent throughout the process of the work they did at my house, removing the older boiler and water cylinder and installing the new combi boiler! From getting the quote, discussing options, having the work done and going over how things work and what I need to know, everything was managed very well. Highly recommend them, they are great at what they do and Ben is always on hand to answer messages/calls, he's great to communicate with!

Arrived on time and were very polite. Would recommend for a boiler service

Ben and his team are exceptional at what they do, from start to finish they have been lovely and efficient. Replaced a broken bath and removed crack tiles which both were causing leaking problems, they have done a fantastic job and such a quick turn around. Ben is great at communicating and explaining what needs doing and helping along the way with getting the best options for your budget and even sorting out a problem quickly that presented itself out of nowhere. Cannot recommend Loader Plumber enough and I will be using this business again!

Ben came out at short notice over the weekend and I cannot thank him enough putting my mind at rest fixing my toilet. He was polite, on time job done and at a very reasonable price for a weekend job. I will definitely be using this company again.

Had Ben service my boiler, excellent job and a knowledgeable and nice bloke. Would recommend him to any and all people,

Ben came round today to carry out our boiler service and some minor repairs. An absolute top bloke, very reliable, extremely efficient and his work is first class. I would highly recommend Ben without any hesitation.

Great work Ben. Really pleased with the boiler service — the engineer was punctual, professional, and explained everything clearly before getting started. The service was thorough and my boiler is running smoothly since. Great value for money and I'll definitely be using them again. Highly recommend!

Ben and his team replaced our old en-suite recently. We are over the moon with the result! Shammy the Tiler is the loveliest person you could ever meet. His work ethic is amazing even working until after 9pm one evening! The result of his work is stunning. All of Ben’s team are hardworking, professional and were a joy to have in our home. They are all totally expert in their various roles. Ben kept us informed every step of the way and was always accessible if we had any questions. Ben also installed a water softener for us in spite of being told by other companies that it wasn’t possible in such a small space! We have no reservations whatsoever in recommending Ben Loader. Ben and his team will never let you down.

Lovely service in an emergency. My problem was sorted out on the day and work was carried out by a professional. My go to plumber now. Would recommend to others.

We couldn’t recommend Ben highly enough! He came back to our property three times throughout the week and was incredibly committed to finding and fixing the problem with our boiler. Very knowledgeable, efficient and thorough. He clearly cared about doing a great job and making sure the problem was fully resolved. Exceptionally clean and tidy, always making sure any mess was cleaned up after each visit. Fantastic service from start to finish — highly recommended!

Ben consistently provided prompt responses to initial enquiry and subsequent queries regarding my valve and tap replacements works. Ridiculously efficient and courteous on the day of the works. Good quality install. What more can you ask for. Highly recommended.

We recently had a combi boiler installed and it had to be repositioned within our kitchen by Josh. We’ve had nothing but a positive experience and nothing was too much trouble. Ben was able to accommodate our timeline and communication has been fantastic. We will certainly be using Loader Plumbing again!

Loader plumbing were brilliant, very efficient and fixed our toilet and explained the fault to us. Pleased to have found a reliable plumber. Would recommend. Thank you.

You know why Ben and his team are 5 star when you use them. They're a rare find! Exceptional in every way, a real 'can-do' and considerate approach. Ben is polite, honest and professional, knows what he is doing and clearly cares about delivering the best for his customers. He also respected our need to be budget-conscious, and still deliver quality and value. Very impressed how they protected the carpets and floors with plastic sheeting, I wish all tradespeople did this! Ben, and two equally polite team members, worked hard all day to get the job done; they also repaired the flush on two old toilets. We will use them as our 'go to' plumber from now... can't recommend highly enough.

Ben replied immediately to my message which is a good start as many don’t bother. Arranged a time to view and he quickly found the problem with our combi boiler. Order parts and came on a Saturday to fit said parts and did a service at the same time. Quick , efficient and very thorough . Well priced too. Wouldn’t hesitate to use him again and would highly recommend him . Good honest tradesman. Thank you Ben

Excellent service, transparent and will go above and beyond to help . Highly recommend. .

Very professional and persevered with a very awkward job successfully. Cannot recommend Ben highly enough.

Incredible experience from start to finish. Ben responded very quickly and diagnosed an issue when I had water coming through the ceiling lights and was there very promptly to fix it. Excellent communication throughout, explained everything and customer service top drawer. Can’t thank him and the team enough.

Would absolutely recommend, responded to message and fixed the leak all within a few hours! Fantastic service.

Ben and his team installed new radiators and serviced the boiler afterwards. They were highly efficient and hard working. Very clear expertise and precision. Many thanks.

Hi had a leaking valve in our boiler, contacted Ben, left message. He got back straight away. Came out and fixed problem the same day as it was leaking. Great service and great to find someone in Norwich that can be trusted and not try to rip you off. Will definitely be recommending in the village and using Ben again. Thanks Frank

Of course, impeccable and super professional service but I will mention two things in particular: The job was to replace an at least 20-year old toilet clogged up by limescale. The challenge was that the floor tiling had been completed around the toilet rather than on top. It made for a very tricky job to find a toilet that would be just slightly larger than the previous one and I had ordered one that did not fit. I had also purchased a new basin but thought the tap with included. Not a problem for Ben and Tyler. They went out on the day and came back with a perfectly fitting toilet and a new tap when I would have normally expected them to come back another day. The second thing that impressed me was their tidiness while working. I snapped the attached photo of how they kept their tools organised and protect the flooring. I was impressed. I highly recommend Ben and his team and thank them for a great job. Nils

Cannot recommend Loader Plumbing Heating and Gas more highly! As new homeowners we’re always a bit hesitant or unsure of things, but Ben is honest, straightforward and fair. On top of this super friendly, quick and professional. He’s also been great at recommending other excellent local suppliers if there’s something that’s not in his remit. Will be using Loader for any and all future boiler/plumbing/heating issues and services✨

Small job but was done professionally and left it clean and tidy. Would definitely use again. Thanks Ben

Emailed Ben on a Friday morning, not expecting a response, as plumbing issue wasn't urgent, but by 1pm that afternoon Max was on the doorstep and assessing the noisey plumbing problem, which was a conundrum, but he sorted it! Amazing service, polite, explained what was going on, answered my questions (great with the dog!). Loader are now saved in my phone as go-to plumbers. Greay service, prompt replying! Thank you.

I recently had a big water leak under the house. I contacted Ben who got back to me the same day and came out very quickly to have a look. Ben and his team were very professional, friendly and efficient. They sorted the problem out in no time! I’m very pleased with their services and their work which was kept very tidy and done on the same day. I would recommend Loader Plumbing and Heating to anyone who needs help with any plumbing problems!

Excellent response to a last minute call out, dealt with the issue promptly. First class communication throughout. Would thoroughly recommend them.

I had a damaged gas pipe that needed urgent attention, and the engineer provided an excellent service from start to finish. They arrived on time, quickly identified the problem, and explained everything clearly before carrying out the repair. The work was completed efficiently, safely, and to a very high standard, leaving everything clean and tidy afterwards.

Quick and convenient! Would recommend!

Had a leaking pipe under the sink late in the evening and called Loader Plumbing Heating & Gas at around 9:45pm. They arrived within 20 minutes and had the repair completed within half an hour. Fantastic service, quick response, professional, and great workmanship. Highly recommend

Ben has been amazing from start to finish. He worked late in order to get our hot water working. He is professional, friendly and very good at what he does. He will be the only plumber I will use from now on. Ten out of ten 🙂

Lovely customer service, Ben was really polite and helpful when I reached out to book a boiler service. On the day Joshua arrived and was very polite and professional. He did the service for the boiler and reached out to cadet for us as our gas pressure was a bit low. He left everything tidy and was friendly and explained everything very throughly. We are impressed with the quality of work carried out and overall service from everyone weve dealt with so far. Will definitely use again for future works.

Excellent service Found leak, that had been troublesome for months Also fixed kitchen leak with great detective work ! Left kitchen clean and tidy also Thank you 😊

Phenomenal service from Ben and his team! They were quick to respond, schedule a visit, and repair everything that needed to be done. The professionalism and expertise were evident, and I would recommend their services to anyone!

About as perfect as a repair/maintenance service can get, identified the issue from a call and a picture, ordered the parts and fixed it all with less than an hour onsite. Would use again for sure

I honestly cannot recommend Loader Plumbing Heating & Gas highly enough, especially Ben and his team. After our builders and plumbers unfortunately went bankrupt mid-renovation, we were left in an incredibly stressful situation with our house half complete and a lot of uncertainty around the quality of the work already carried out. Ben stepped in and completely changed the trajectory of the project. From day one, he was professional, knowledgeable, honest and reassuring at all times. He took the time to properly assess everything, explain issues clearly, and come up with practical, high-quality solutions. Not only is Ben exceptionally skilled at what he does, he is also just a genuinely lovely person to deal with — reliable, approachable and someone you can completely trust in your home. His whole team have been fantastic: hardworking, respectful, tidy and clearly proud of their workmanship. The standard of work and service has been outstanding throughout and I honestly could not be happier or more grateful for everything they have done to help rescue our renovation. If you are looking for a trustworthy plumbing and heating company that genuinely cares about quality and their customers, Loader Plumbing Heating & Gas are the people to use.

Had my boiler serviced after a few years and received excellent service from Ben and co. Good communication, polite, friendly, explained everything and they followed up some weeks later with adding some handles to my boiler which had been missing from a previous service/company. Needless to say, the boiler is in great working order now. Would highly recommend this business.

Excellent service, accommodated our boiler service quickly, efficiently and for a fair price. Couldn't ask for more. Will certainly use again and recommend to friends and family.

Ben and an apprentice came to help fix some bits for me - a replacement shower unit, glass shower panel and stopcock which wasn’t budging. They did a thorough job with everything and the price was very fair. Will use again.

Absolutely amazing service from Ben and his team. As it was my first time dealing with any homeowner issues on my own it was daunting but I felt really supported by Ben throughout the entire process. Ben booked me in really quickly and on the day his team were prompt, friendly and really respectful of my house. They were super tidy and clean throughout the entire day and really friendly (Josh & Max). Everyone was really communicative throughout the entire process and made sure to explain everything so I understood each step. A brilliant experience and will be using Loader Plumbing for any future needs! 😁

Ben, Shammy and Max , did a whole bathroom refurb for us, they took 5 days to complete the whole job, even when a hiccup occurred, through no fault of ours or Bens, Ben calmly dealt with it and it was sorted without any DRAMAS, The guys worked so cleanly and tidied up afterwards, we didn't have to do a thing. They were considerate workers especially with a dog in the house. Definitely recommended 👌 Thank you 😊

Found a small leak from the upstairs bathroom late in the evening, sent Ben an email via the website and by 9:30am the next day, someone was at the house fixing it. Dan did the work efficiently and left the space really clean and tidy. Highly recommend!

Great service all round! Would recommend highly. Wouldn’t use anyone else for future jobs

Great service from Ben and his colleague! He is super friendly and came the day after he was contacted. Couldn’t believe how quickly everything was sorted. Thank you Ben and colleague!

We couldn't be happier with the service we received. A job we had put off for a long time as was anxious about it and we shouldn't have been. Ben came and had a look and devised a plan for the best way forward to meet our requirements. We had a new boiler and cylinder installation, along with new radiators and a power flush. A really conscientious, polite and genuinely lovely group of lads who worked incredibly hard throughout. Their attention to detail was second to none and the standard of workmanship really showed in every part of the job. Everything was done with care, with minimal disruption, explained clearly and left clean and tidy at the end of each day. Would highly recommend and wouldn't hesitate to use again. Well done and thank you very much.

Quick, easy, and knowledgeable boiler servicing. Can't go wrong with Ben

Ben came out as soon as he could as our boiler fan packed up and we had no hot water/heating. He had it fixed in no time, was very polite and his communication was excellent. Won’t go anywhere else!

We recently had a full bathroom and toilet renovation top quality service and workmanship would highly recommend Ben and his team..

Ben and Josh were fantastic. They came out very quickly when I had no hot water after moving into my new home, and they were professional, honest, and incredibly helpful from start to finish. They explained everything clearly, took the time to do the job properly, and genuinely cared about getting things fixed as quickly as possible. I’m very grateful for their help and would highly recommend Loader Plumbing, Heating & Gas.

Friendly, prompt and just terrific to deal with. Highly recommended!

Brilliant service from Loader Plumbing for a boiler service. Very clean, efficient and friendly. Thank you!

Ben and the Team have been amazing after a boiler was no longer fit for purpose. New boiler installed within a week - very impressed and would not hesitate to recommend to anyone 😊

I am so happy with the service and quality of work conducted. I had various quotes and discussion about changing my heating system and Loader Plumbing Heating and Gas was honest, helpful and very hard working. Giving me options and explaining each step, including the pros and cons of the systems available. I highly recommend contacting loader plumbing for any plumbing and gas work. A big thanks to the team.

Really quick service and explained all our options for a new shower. We are delighted with it. Thank you.

Top experience with Ben! Reliable, reasonably priced and easy to talk to without feeling like I’m asking silly questions! I will definitely use Loader Plumbing and would recommend to others

An amazing service, so quick, professional and very knowledgable. Would definitely use again and would highly recommend. I called up and 2 hours later they were with me and had got my heating and hot water back on. Although they were busy they managed to fit me in and have a look at what the issue was. As it was a quick fix, the work was carried out there and then. Incredible service

Ben and Alex removed our old back boiler and fitted in a new combi boiler. The work was fantastic, clean and professional. Ben answered all our questions throughout the quote process and install, he never tried to upsell on products or services. I would highly recommend.

I rang Loader when my heating wasn't working and an engineer came out less than two hours later and was sorted. Very helpful and friendly and will definitely use again.

Brilliant service from Ben, Josh plumbed in two radiators in our house,fitted us in even though they were very busy at the time, and did a really nice job, would highly recommend their services. Many thanks again.

Ben and Max fitted some new radiators for us. Pleasure to have them in the house and were really tidy. Really pleased with the work they have done! Super easy to deal with from quote to fitting. Thank you both.

Ben quickly diagnosed and resolved various issues with our Viessmann gas boiler and heating control system. Will shortly be arranging an annual service contract. Highly recommended!

Ben done a great job fixing our underfloor heating and investigating the real problem rather than just saying it all needed replacing at an extortionate cost as another company had done. Ben is personable and reliable and charges a fair price. Areas were left clean and tidy where the work had been carried out. Highly recommended and will definitely use again in the future. Daniel and Karen

We can’t recommend Ben, Shammy and his team highly enough. They’ve done an absolutely flawless job on remodelling our bathroom as well as a brand new upstairs bathroom when we decided to convert part of our loft room. They are all incredibly dedicated and hardworking and really care about doing the best job possible.

Josh serviced our boiler and hot water cylinder. He was very nice, professional and efficient and he even gave us some tips for installation of a water softener system! Thanks to Ben for promptly arranging the service for us too.

Ben was so helpful and professional fixing and servicing boiler and he even sorted the cooker. Will highly recommend you.

We recently moved to Sprowston and got in touch with Ben through Facebook. We explained what we wanted to change our thermostat although we weren’t even completely sure what we actually needed. Ben was incredibly helpful and guided us in choosing exactly the right option for our home. Harry came to install and connect the new thermostat to our boiler, and we couldn’t be happier. Both of them were extremely professional, patient, and took the time to explain everything clearly. They worked efficiently and were very quick especially considering that nowadays you often have to wait weeks for an appointment. They managed to fit us in within just one week! We are very satisfied with their services, and the price was more than affordable. Highly recommended!

Ben was very helpful when I needed a boiler serviced quickly for a rental property. Managed to squeeze me in at short notice. Very tidy work and supplied the required certificate. Would definitely use again and recommend

I recently had a brand-new boiler and radiators installed by Ben and his team and I honestly couldn’t be happier with the service from start to finish. Ben was professional, punctual, and extremely knowledgeable. He took the time to explain everything clearly, made sure the installation was done to a very high standard, and left the place clean and tidy once the job was complete. The whole system is working perfectly and has made a huge difference to the warmth and efficiency of my home. It’s clear Ben takes real pride in his work with equal standards shown from Max. Ben genuinely cares about doing a great job for his customers with a very high standard. I would highly recommend Ben to anyone looking for reliable, high-quality plumbing and heating work. Fantastic service all round!

I had an urgent situation with a gas leak and reached out to Ben on very short notice. He responded promptly and arrived quickly. Both Ben and his colleague were incredibly professional, friendly, and efficient throughout the entire process. They made a stressful situation much more manageable with their expertise and kindness. I highly recommend Ben for any plumbing/ gas engineering needs.

Ben and his assistant came to provide gas safety certificate for boiler. Really happy with thorough service and advice given. Very professional and knowledgable. Will use again

Can’t fault Ben at all from start to finish. Identified what the problems with my hot water were and sorted it as soon as possible. Constantly kept me updated with delivery of parts and when he could fit them and was honest with the cost throughout. Couldn’t recommend more

Good service, knowledgeable guys 👍

We used Ben and Shammy to remodel our bathroom and we are very pleased with the end result. These guys are grafters and perfectionists. Communication was really good throughout, the work completed on time and the price was competitive. I will definitely use them again.

Ben responded quickly and prioritized my elderly mother’s heating problems over other jobs- much appreciated! Good communication and got the work done fast. Very pleased with service

Called Ben out to inspect the plumbing and service the boiler of a property I purchased. Sorted all the issues with the boiler and has been super helpful

Ben was a pleasure to deal with from the initial contact, to arriving bang on time, & giving our boiler & unvented cylinder an annual service. He was friendly & happy to answer any questions we had. Good value & highly recommended

Ben and his team are professional, knowledgeable and have great attention to detail. Despite being very busy they were able to fit us in before Christmas. I would highly recommend them.

Had a boiler service with Loader Plumbing Heating and Gas recently and couldn’t fault the experience. Ben was friendly, punctual, and very thorough, and explained everything clearly. Would definitely recommend and wouldn’t hesitate to use again.

Came out quickly, got the issue sorted no problem, great boiler repairman for an oil boiler!

Easy to contact, very friendly and polite, great job at a good price, great communication re arrival time etc. just someone who wants you to be happy with the service.

Excellent service from start to finish. Ben was knowledgeable, and clearly explained the problems my boiler had. Everything was completed efficiently and to a very high standard. It’s reassuring to find someone so reliable and honest, I wouldn’t hesitate to recommend.

Ben came out on a Sunday to get my boiler up and running again. Quickly identified the issue and explained everything clearly whilst he was fixing it. Really friendly service too, thoroughly recommended!

Exceptional service. Would highly recommend.

Excellent work very tidy. Many thanks for fitting us in.

I can highly recommend Ben and his team. They gutted and refitted my bathroom in a very professional way. Ben kept in constant communication and answered my queries any time of day.

Where do I start I can not praise Ben and his team enough for what they have done in this short amount of time Ben is super busy and he still manage to fit me in and complete the job to such a high standard such great knowledge which also able to guide me to what i needed Ben and his teams attention to detail is spot on would highly recommend. I will definitely be using again in the future. Professional job with great prices 👍 Thank you 😊

Can’t recommend enough, managed to get a same day callout even though our issue wasn’t discovered till the afternoon. Really friendly chap came to do the job (didn’t get his name unfortunately) and problem solved by the evening. Cheers guys, will definitely be using you again should we need to!

Called them when my boiler started playing up - they came within the hour. Great service, would recommend!

Ben answered a weekend call out for my elderly mother-in-law when her boiler stopped working. Cannot praise him enough for the speed he responded, and for coming out and sorting the problem so quickly. Absolute pleasure to deal with, clearly knows his stuff. Two new clients gained!

Ben and his team have done a fantastic job ripping out my old bathroom and replacing with a new modern shower room. Ben is very knowledgeable and takes pride in his work. Very hardworking guys who tidied up after themselves every day. Can highly recommend!

Contacted Ben to check cost and availability for a service of a combi boiler, responded quickly and was very helpful, gave me a few options for appointments and completed the service. Definitely recommend.

⭐️⭐️⭐️⭐️⭐️ Outstanding service – reliable, honest, and skilled! Ben from Loaders Plumbers has saved the day for me twice now! The first time was back in February, when my immersion tank started spraying out boiling water just days after another plumber had supposedly fixed it. Ben came straight over, diagnosed the problem properly, and sorted it once and for all — at a much more reasonable price too. Then again, just this Sunday night, he came to the rescue after a bad leak. It’s rare to find someone so trustworthy, knowledgeable, and genuinely dedicated to doing the job right. I wouldn’t call anyone else now — Loaders are absolutely excellent. Reliable, fair, and clearly take pride in their work. Highly recommend!

Ben and his team, did a very good job. They were professional and timely. I would definitely recommend their services.

Repairs and full service of my Vaillant boiler carried out to a very high standard. Sensible and much-needed advice provided for the future. Ben and Max did an excellent job and were very pleasant guys too. Will certainly be using them again.

Great service from Ben, was fast to come over and fix the problem.

Excellent service: professional, knowledgeable, friendly and courteous. Would definitely recommend to others.

Helped us out when our boiler broke and water was leaking. Even though they were Very busy, still made time to help us out the earliest they could. Very efficient, explained everything clearly, unfortunately will need new boiler .

Amazing service. Contacted Loader Plumbing via the contact form on the website and they were over the next day to take a look at my issue. Very friendly, knowledgeable and happy to help. Thanks very much!

I messaged Ben on saturday and he came round on Monday. He was very professional informative and helpful. He spent time to explain the problem and gave advice on other plumbing we had at no extra cost. We are getting him back for more plumping problems next week.

Managed to fit us at really short notice. Quickly diagnosed and fixed an issue with our electric shower. Would highly recommend.

I have had numerous heating engineers over the past two years, all telling me that the heating issue in my extension was unsolvable without major work. But Ben took the time to thoroughly investigate and found the root cause of the problem. Despite the challenges, he persevered and finally got the heating working in the extension for the first time in two years! He was incredibly thorough, very clean and tidy, leaving no trace behind, and just a great guy overall. I can't recommend him enough! Ben will be my go to man now. Thanks

Called Thursday evening as we had a leaky valve! Ben was there within an hour! Identified the problem ordered the part and came back on Saturday to install it! Absolutely first class service! Would recommend anytime! Ben was so professional and very efficient! Brilliant service!

Loader Plumbing were brilliant – really friendly, efficient and professional. They serviced our boiler quickly and did a great job. Would definitely recommend them!

Ben and his team at Loader Plumbing are not only, experts in their field,, but efficient, thoughtful and considerate. I needed a new bathroom, remodeled to include a walk in shower, super soak in bath and w.c. Asap. He was amazing and shuffled work around to accommodate us. The team were lovely and I have no hesitation in highly recommending them. Thank you Ben and your lovely team. Sue and Bert Baker

Really helped me out at short notice with an issue with a leaking toilet. Friendly and very professional, got it sorted and left everything clean and tidy. Thank you again!

Quick response. Friendly and very efficient. Would recommend and happily use again.

One of the good guys! Ben was absolutely great. I rang him at the weekend on behalf of my elderly mother because her downstairs toilet was broken - despite being very busy Ben went out to mum's on Monday and quickly fixed the problem.

Exceptional service! I needed to service my boiler, and Ben from Loader Plumbing heating and gas was able to advise me on the most appropriate service for its age and model, and was able to fit me in within a suitable timeframe. Throughout the process, their communication has been excellent, responding to messages quickly and professionally. Whilst they were in the house, they were warm, friendly and talkative which was nice. Unfortunately, there was a fault with the boiler, of which they responded to quickly, by picking up a new part and fitting it the same day. I was really pleased with the service and will use their service again, and refer to friends and family.

Fantastic experience. Was able to fit me in wirth quite short notice. Very efficient. Would definitely use again and highly recommend

Complete bathroom refurbished - faultless workmanship, design, and execution of job by Ben and his excellent team. Cannot recommend highly enough. Sept. 2025

Absolutely amazing work ethic. Asked for a cooker install at extremely short notice, Ben and his colleague were professional, friendly, accommodating and made the process super easy. Will absolutely be using them again if I need further work done, cannot fault the service that I received!

Ben came out on a Sunday to our daughter's flat to check the heating system.From initial phone call to him arriving was less than 2 hours. Put our minds at ease that there was nothing about to blow up! Friendly, reassuring and professor service.

Ben came to help within an hour of us ancalling the day we moved into our property as the boiler wasn't working. He diagnosed the problem and it was soon working again but we decided to update our gas boiler and whole house heating and plumbing. Also New shower room. Didn't hesitate to call Ben back. He's been amazing doing multiple tasks. Absolutely never leaving mess.. super efficient and personable. Would recommend to anyone.

Great service - quick call out, great communication and all sorted in one visit - 100% recommend - thanks Ben 😁🙏

We got in contact with Ben mid June, regarding removing an old back boiler and replacing the system with a combi, with a few other tweaks to our plumbing. Ben came along to our house and gave us a very knowledgeable explanation of our options and the potential problems that could arise. As our bungalow is from the 70s, we were expecting some teething issues, which Ben seemed to navigate well. From initial visit to quoting, he fit us in very quickly and turned around a quality result. We were away on holiday and he managed to fit us in whilst away to keep disruption to a minimal for us. He kept communication up whilst undertaking the work to ensure we knew what was happening whilst away. When returning from holiday, the area was kept very clean and tidy for us to return to. 100% would recommend and will get Ben to do future work for us.

Great service and quick resolution to the issue

Came out really quickly to help and quality work once the part was sourced.

First class service, he fixed our shower and toilet issue very quickly and efficiently and went above and beyond despite being super busy. I’d highly recommend.

What fantastic work and completely passionate in what they do .. honestly now wouldn’t trust any other team with my central heating or anything to do with gas .. I have more work in the pipe line and so glad I found this wonderful company thank you Ben & your team

We recently experienced problems with our boiler, so contacted Loader Plumbing and Heating - based on the positive reviews they’d received online. They were able to come out to us very quickly (within 24 hours). Rates of service were communicated clearly over the phone, which was reassuring. The chap who came over - Josh - was great. Very amiable, polite, and efficient. He identified the issue swiftly, and explained (in laymen’s terms for my benefit) the problem. He was able to fix our boiler within an hour, explaining what had gone wrong, as he went through the process of fixing it. Can’t recommend them enough. Great service.

I have called this company out on a emergency, Ben was fantastic came quickly, explained whole process and sorted out the problem. Efficiency, clean, great communication, fair price, would recommend.

Ben and team are absolutely brilliant. I was surprised how much they stripped my boiler down and cleaned every aspect of it! In 50 years I had never seen such attention to detail! When assembled again, there was a very noticeable boost in water temperature, such was the expertise applied. I’m now able to turn down the thermostat and save real money every day. Can’t recommend them enough.

Ben not only fixed my boiler, but also spotted suss fixes that had been added in a previous service. I really appreciate the lengths he went to to make sure I was left with a safe and fully serviced boiler

Ben and his team are very professional and their work ethic is outstanding. We use Ben for our boiler services and other plumbing and heating issues. He is super busy but will always respond and sort issue out. Top guys and worthy of the 5 stars. Thank you 😊

Excellent friendly service, kept me up to date the entire process and were very flexible with arrangements and dates. Will be going through them again if any other heating or gas issues arise!

First class service from Ben sorting our faulty cistern problem and again at short notice this week sorted our shower unit. Wouldn’t hesitate in recommending his work.

Highly recommend Loader Plumbing Heating and Gas. We have had plumbing for a kitchen extension and a new cylinder fitted with Loader and we’re so pleased with everything. Ben is thorough, efficient and very tidy and you can tell he has a real passion for high standards!

Ben was recommended to me for his work ethic and attention to detail. Ben gutted and renovated 2 bathrooms, installed a new boiler system, installed a new downstairs toilet, installed new radiators, and updated much of the plumbing and drainage in our recently purchased Victorian mid-terraced house. All the 5-star previous reviews reflect our experience and I would not hesitate to recommend Ben’s services again. Ben has a great team and Shammi must also be mentioned. The best tiler I’ve ever met and an absolute gentleman.

Amazing service and very professional. Sorted out the problem quickly

Ben came this evening to do a service on our boiler and do gas safety check on our flat that we recently bought. He was frendly and proffesional. He answeared all our questions, gave us advise and recommendations on few thing. Im very happy with his job and highly recommend.

I cannot praise Ben enough for the service he provides.I didn't message him until after 9pm last night and he was still messaging me after 10.30pm informing he had arranged to send an engineer out today. How many people would do that out of hours and fit you in the following day-this is not the first time that he has come to my aid so quickly. Nothing seems to be too much trouble and the engineer he sent was excellent dealing with problems that occurred fitting a new emersion. You get a very high quality,professional service and I would highly recommend him to anyone-you can't get any better.

Ben installed 4 radiators at our house, 2 of which were being moved. Great service and really helpful with advice and good fitting. Will definitely use again.

Ben and his team have done a couple of jobs for us now. We would highly recommend him, he is always happy to fit in what is needed as soon as he can, including ‘out of hours’ if required. He is punctual, hard working, effective in his work and gets things done quickly and professionally. Ben is good at listening to exactly what we want and offers solutions to our problems. He always tidies up well and pricing is sensible. Communication is always spot on. Jan & Mark Holloway

Quick response to request for help and prompt booking of appointment . All very efficient , I will use them again

Great service Ben installed a full heating system for us the workmanship was really good. We are very happy with the outcome. The house was always left tidy at the end of the day. Couldn’t fault his team.

Prompt communication leading up to visit. Engineer identified the cause of the leak and efficiently repaired issue. Very happy with service throughout. Fully recommended.

Great service. Very, very pleased with my beautiful new 'telephone' style bathroom taps, it'll make bathing my wriggly dog so much easier!

Impeccable, the installation is very neat and the guys are thoughtful considerate and well mannered. Everything was left clean and tidy and I cannot fault their service. This is the third time I have used them and won’t hesitate to use them again.

Phoned loader plumbing after reading reviews, Very knowledgeable & thorough. Would highly recommend

Work completed on time, friendly and effectively. Live in Norwich book these quick for a great job done

Sound advice with differing options to help with noisy pipes. Job completed brilliantly in good time. Would recommend.

Had a great experience. They quickly diagnosed the issue and luckily wasn’t anything serious.Definitely recommend them!

I contacted Ben when the boiler in a rental property finally packed in. He came out the next evening to assess the job and provided a competitive quote. He was able to fit the work at very short notice. He gave comprehensive details of the work to be carried out in his quotation. My tenant was very pleased with the work and how tidy they left the property. Thanks Ben and your team for an efficient job.

Ben sorted out a boiler problem for us very promptly on a Saturday morning. Upfront about costs. Highly recommended.

I cant recommend these guys enough ! They came out at short notice were very efficient fixed the problem quickly & at a reasonable price. Will definitely be using them in future 😊

Ben provides an outstanding service. Truly the best I've come across. His work is always completed to a high standard, and you can tell he really knows what he’s doing. He’s reliable, professional, and communicates clearly throughout the whole process. Ben consistently goes above and beyond, making sure everything is done right and to the highest quality. Overall, just a perfect plumber. Highly recommended! No need to go else where!

Used Loader Plumbing due to excellent reviews. They are well earned. Ben installed a Range Oven and did so very professionally(he knew his 'stuff'). Communications were great, was on time and friendly. And as said, Oven fitted professionally. I recommend highly Ben and his team and will use their services again with no reservations.

My boiler packed up in the morning and one of the reasons is that I couldn’t get hold of a gas engineer for weeks. Finally I found Ben and Co online and he answered the phone and offered to come and have a look at it at the end of a busy day. I was very impressed by his willingness, polite attitude and professionalism and he diagnosed and fixed the problem within a day. I can’t recommend him and Josh highly enough!

Ben and his team were absolutely fantastic from the very beginning. Ben provided us with a number of options for our new boiler and talked us through every step. His team were here for a week, they were friendly, respectful of our home and very efficient. They went above and beyond and we are extremely happy with our new boiler we cannot recommend him and his team highly enough.

Excellent job by Ben and Max to replace our old boiler, friendly, polite, hard working and professional job from start to finish. Wouldn’t hesitate to recommend.

Excellent service. Ben really helped us our of a muddle when our usual gas man let us down. He went above and beyond and we are very grateful. Can't recommend highly enough . 5 stars 🌟

Yet another great job, an absolutely fantastic bathroom. The more scope you give Ben to do what he thinks is best, drawing on his extensive experience, the better the job he will do for you. The bathroom looks far bigger than before even though it now has a toilet in it where there was none, and an impressive bath /shower where there was only a bath before.

Ben is a really nice guy and speaks the truth, really decent. I recommend him to anyone.

Can not recommend Ben enough! We need more honest workmen like him!! We went with a company to get our new home checked..basically tried selling us a boiler for nearly 4k by saying so many things were wrong with it. We was so stressed!! Ben was recommend by a friend.. So we got a quote from Ben.. Long story short.. Hes saved us 4k. Turns out, we don't need a new boiler. Ben! Thank you so so much! We won't use anyone else now 🙏 Top bloke! Honest as they come! X

Ben and and his team serviced our boiler and hot water cylinder. Professional and personable throughout, they also had to deal with an unexpected issue (no fault of their own) and stayed on site until resolved. We’ll be using them for our service next year!

Good speedy service.

I cannot praise Ben and his team enough for their hard work, helpfulness, can do attitude, and ability to try and fit the job in asap even though he is super busy. Ben is busy for a reason! He replaced my gas boiler but in a new location, calling in extra help to replace several radiators which I asked him to do at the last minute. The work is of high quality, clean tidy and methodical. Kept me informed of what he was doing in relation to what I wanted. A professional job at a great price and it was a pleasure to have the guys working in the house! Completely seperate to this, whilst doing other work on house, I discovered an old leak which had been there for a while. Ben came as soon as he could to diagnose and fix problem for me, I feel confident and reassured with Ben's work and thank you so much. Highly recommended!

I called Loader Plumbing, Heating and Gas when my Dad's heating oil ran out. The system needed bleeding after a new delivery of oil and it was cold! The job was sorted very promptly and I thought at a reasonable price. I'd recommend! Thank you Ben.

Great service and fixed the leak on the boiler speedily

Great boiler servicing, noticed our gas tap was stiff and helped us sort it with the relvant authorities

Professional, on time, quick to respond to enquiry. Personable, thorough job done. Happy to use again and use again. Thankyou

Serviced our boiler hassle free, really nice team and very knowledgeable. We will definitely be using them in the future

Ben has been extremely helpful installing gas oven washing machine & Dishwasher, excellent work, only small jobs but very essential to know they are expertly fitted highly recommend this company

Thanks Ben and Max /Shammy and BCR electrical incredible team out standing work above and beyond if you need a bathroom these guys will smash it awesome I can't keep the girls out of the bathroom the pictures say it all

The service was outstanding. Ben couldn’t be more helpful and the quality of work was brilliant. Thank you so much

Really excellent service - quick response time and great communication. Will definitely use again!

Buying a new house and was already down as the service engineer from previous work. Was polite, helpful and answered the phone straight away, stayed in touch and fitted us in very promptly. Provided inspection and servicing at a good price. Great service, will use again

Very swiftly sorted out a problem with noisy pipes that had been driving us mad. Thank you guys!

Had a problem in a rental property where boiler shut down with a problem late in the evening. Called Ben around 21:30 and was at the property and fixed it within the hour! Above and beyond service👍

Ben was a lifesaver and came out to us straight away to fix our heating after we'd just moved in. He explained everything that was wrong and came back to fix the boiler. Excellent service, would highly recommend

Ben and his team have been fantastic with creating my amazing new wet room, I am over the moon with it! Lovely friendly guys, reliable and trustworthy and very good at what they do. Would not hesitate to recommend them to anyone!

Ben was great from the start, quick at replying, friendly and helpful and got the job done. Josh who came to the house first was great and again friendly and helpful. Then finished off with Ben after he quickly got in the part I needed for my boiler repair. Would definitely use Ben again and recommend him.

We had an emergency leak in our bathroom and I couldn’t be more impressed with the service we received! They went above and beyond to diagnose and fix the issue and stayed until 8 PM on a Sunday, determined to resolve the problem completely. Amazing level of effort, especially outside of regular hours. The leak was fully repaired, and they left everything clean and tidy afterward. Highly recommended for anyone looking for reliable, hardworking, and knowledgeable plumbing services. Thank you so much

10/10 would definitely recommend. Great customer service, got the job done. Lovely chaps too. :) cheers guys 😁

Excellent service and what turned into a significant repair after a standard service was sorted within 24 hours. No mess no grief no hidden costs 👍👍👍 Would definitely recommend.

Great overall experience, easy to book online and quick follow-up on additional information required. Arrived on time and completed tasks quickly and efficiently whilst answering some questions that we had. Good to know that there is a local and reliable plumber that we can trust.

Swift to respond and sorted out our issue with quickly

Ben and the team were absolutely phenomenal. Speedy, incredibly thorough and knowledgeable. Trusted them in my house too. I can’t honestly explain how professional and genuine Ben was. We initially had one issue but Ben and the team found another which has saved us both further problems and more money if it wasn’t found. Forever recommended and will always now be our first point of call if we ever need anything in the future. Thanks to all the team!

Absolutely excellent service from the polite and professional Ben and Max, they were more than happy to explain to me what issues I was facing with my boiler in a clear way I was able to understand, you couldn't ask for more professionalism.

Arrived and had everything sorted in less than an hour great service

Thank you Bena so much for working hard to get the boiler installed and working. Thanks to Josh and Max also. Always great service

Ben came to Service the boiler, as it was his first visit to my property he gave everything a good check over and completed the service, he was clean tidy and efficient and explained what he was doing at all times. I will definitely use him again. It's nice to find someone reliable and you can trust.

Ben and his team were brilliant in turning my boiler issues around in a really quick timeframe when they were clearly at a really busy period in December. Throughout the troubleshooting and fixing, Ben's communication was great, explaining exactly what was happening , why and in what time frame, mainly working his evenings and weekends to get the job done. Great bloke, great company, can't recommend enough!

100% recommended! I had to sort out the annual boiler check at the very last minute, just before Christmas, and Ben was extremely helpful, quick in replying to my enquiries, and very professional. In just five days everything was sorted out. Josh, the gas engineer that carried out the work, did a fantastic job. He arrived exactly at the agreed time, was very knowledgeable, and respectful for the property. 100% recommended for the communication (Ben took time to reply to my emails also during the weekend), 100% recommeded for the service, 100% recommended for the prices, very honest, and very transparent. Thank you so much! Will definitely call you again

Amazing service!

Ben was recommended to me by a friend. He reply quickly and professionally. He's so lovely and friendly and clearly great at his job. Highly recommend 👌

Ben and Josh brought my boiler back to life after it had been out of action for a year! I am so Grateful. I had my fingers crossed that they could get the part and nothing more serious would be diagnosed. They were both friendly and professional and really helped me get my house back to being happy and warm quickly. Thankyou :)

With Ben helping to resolve an Unvented Cylinder Immersion issue, he has been faultless from start to finish. His communication, initially by email has been prompt and detailed and he was able to visit in days, rather than weeks. Really friendly and professional; he diagnosed issue quickly and fixed safely. All working well. Top work, thanks to Ben.

I called Ben as our cistern was overflowing.... he was busy but still came over on his lunch break to sort us out. That was very much appreciated.... thank you! I wouldn't hesitate to use him again.

Excellent service. The whole process was fast and efficient with strong communication throughout.

Ben and his team have done a great job sorting out my leaking boiler pipes. The work was completed very efficiently and finished off very nearly and tidily. Friendly and professional. Very responsive to messages. I will definitely contact Ben again if I need further work done in future and happily recommend.

Never let us down. Great communication and friendly service. Highly recommend!

Had to call Ben as an emergency due to a leak under our sink managed to come round the same day and sort the issue out, couldn’t recommend the company enough will always use them for any issues going forward :) Thankyou!

Shower replacement. I supplied a faulty shower for the replacement but Loader plumbing were quick to popout and get a new shower. I was away at the time so I appreciated their flexibility and determination to get the job done on the same day. I've learnt it's best to let the experts do their thing and let them supply the parts. Thank you once again for all your hard work and determination.

We had a complete boiler breakdown and called Ben to see if he could help. Not only did he source a replacement for us within a couple of days, he went above and beyond to collect it and got it fitted over a weekend. We cannot fault the level of service, nor the regular communication which unfortunately seems to be a rarity with companies these days! We wouldn't hesitate to recommend Ben and his team.

Quick response , quick fix, very pleasant and professional. Thank you !

Ben was great , came out the same day, quickly done the job needed. Wouldn’t hesitate to contact him again - Josie

Great service, Ben will be with you asap and do the job properly and efficiently, I have used him several times and always very pleased.

Ben and Max have done a variety of plumbing work for us over the last couple of years, most recently fitting a new downstairs bathroom. We always find their work to be top quality, have absolute trust in what they're doing, and they are always very respectful of the property and keeping things tidy. Ben always finds time to fit us in if we need something looking at more urgently, and he's great to deal with and very responsive.

My previous heating engineer never responded to requests so I went with Ben because he was local and had good reviews. I'm delighted that I did. Ben and his team are extremely professional, communicative, and most importantly, their work is of a high standard. I feel like I can trust Ben and he'll definitely be first on my list to call if I need help in the future

Absolutely brilliant service. Friendly, professional and prompt. I would highly recommend!

I had an issue with my boiler which Ben dealt with promptly and efficiently. His level of expertise is excellent and his manner was polite and professional. I highly recommend his services.

Very professional and good quality service

Very pleased with the service I received. I needed a new shower pump asap from quote to replacing 2 days in total. Would definitely recommend.

He and his staff are a level above the rest!

Great service from Ben and team, serviced our two boilers and gave advice on keeping them going in future. Had been told by another company these boilers weren't worth servicing and to scrap the lot for a new system! Whereas Ben reassured they were fine, gave some advice & suggested a repair we went ahead with for one of the boilers - which is now working brilliantly. Thanks again!

Ben and his team were very responsive and polite. Installed 8 radiators within half day. We received a few quotations from other company, Ben’s was half the price than the others! So reasonable that I would recommend all my friends to call him for any plumbing and heating work! Thank you Ben and your team!

Great knowledge, very quick in response and was great in the emergency that we had, would definitely recommend

Would highly recommend fantastic service and can do attitude. Never been so impressed with a plumber … 5 stars will have back for services too

Completely recommend Loader Plumbing, Heating and Gas! We were in the middle of a house sale boiler wasn't working and needed servicing prior to sale. The job turned more complicated as the boiler which was installed in 2020 (unknown installer as it was my late mother in laws property) was never added to Gas Safe, amongst multiple issues. Ben was able to identify the problem (which was the Gas was never reconnected to the mains gas on the street), liased with Cadent on our behalf, completed all the work required to make it safe and regulated again, putting a certificate on, all in time for exchange and completion. Communication was brilliant, keeping me informed the entire time, kept in formed of all pricing prior to work, reasonable prices, friendly, trustworthy service, will certainly be using them again for my new boiler and new bathroom next year. I really appreciate the hard work you've done and the speed you could help us! Completely recommend.

Thanks to Ben and the team for an excellent job on our bathroom refit! Reliable, hardworking, communicative, friendly, and superb attention to detail. Would recommend without hesitation for any job big or small!

Sorted our boiler, clear communication and explained works thoroughly. Would recommend 👍

Failed to turn up on agreed date. No advanced warning he wasn’t coming, and failed to respond when I tried contacting him. Had plasterer coming so needed the plumbing work done beforehand. Had to find alternative plumber at short notice, which was very stressful. Would not recommend this company.

I have used Ben and his team for boiler services and recently a full installation of a new boiler in a newly purchased property. They arrive on time, are efficient, tidy and polite. The quality of the installation is excellent. No hesitation in recommending this company to others 👍

Ben and Team did did a fantastic job, super efficient, everything looks great with a fab finish, would highly recommend. Great communication through the whole bathroom removal and refit. Very helpful with any questions we had before hand regarding products. Tiles look beautiful all fixtures and fittings look ace as well.

Came the next day and fixed our bath. Amazing service.

Ben was really lovely and helpful with our gas issue on very short notice - he responded promptly and was friendly and trustworthy. He even checked out and fixed a suspected leak we had in our house! Will definitely be calling again.

Great service. Completed tasks requested efficiently and effectively.

Excellent service. Knowledgable, helpful young man. Turned up when he said he would, text when he was on his way. Cannot fault the service and repair. Will definitely use again. Hard to find a reliable plumber but this is.

I have been using Ben as my plumber for over a year now and cannot recommend him enough. He has always been very reliable and fixed all my plumbing problems. Ben has also recently carried out works in my bathroom with fab results, you wouldn’t know he had been there if it wasn’t for the new shower and mixer taps.

We needed a few things doing in our new house the guys are brilliant can’t recommend loader plumbing enough no matter what needs doing these guys are the ones to go to. Highly recommend 5🌟

Amazing all round. Quick response time to calls and messages, superb communication, excellent work and just thank you. Would highly recommend.

Unsure if my last review posted 🙈 Ben and max provided excellent customers service throughout. I enquired about a boiler service on Friday and they managed to fit me in today (Monday). Great communication from start to finish, both really polite and friendly guys , I cannot recommend enough. Will be using them as and when needed. Thankyou so much guys :)) x

I recently had my guttering fixed by Loader Plumbing Heating and Gas, and I couldn't be happier. My old cottage has non-standard guttering, but they handled it with ease. The team came, took a piece away to find a match, and returned promptly to install it. They were professional, thorough, and checked the soundness of their work. The entire process was smooth, efficient, and stress-free. I'm very pleased with their service and highly recommend them to anyone in need of guttering repairs. Great job, and thank you for your excellent work!

Excellent job! The job was carried out in tidy and professional manner. Friendly and reliable, would highly recommend.

I would highly recommend Ben for any plumbing or heating services. Since becoming a homeowner, our home has need lot of improvement and Ben has been fantastic throughout. He always provides excellent communication and customer service. No job is too small and he has an eye for detail, making sure the job is finished expertly.

I highly recommend.Ben did excellent job in fixing my washing machine also providing fast service in record time. Thank you Ben .

Got in touch with Ben for a quote to replace 4 radiators at my property his reply was very prompt and was very knowledgeable and reassuring when telling me what parts I needed to order for the works to be carried out. Ben and max were very efficient and professional and worked to a very high standard. Left my home spotless and Ben was even kind enough to arrange the collection of the scrap radiators. Would highly recommend to family and friends. Thanks again.

Ben was very helpful in advising us about available boilers, provided a quote the next day. Very quick to respond to messages and was booked for boiler replacement within the month when I had some days off. Ben and Matt arrived as planned, completed the boiler replacement within 2 days and electrician (Harry) also visited to complete electric work required within that time. All were polite, highly skilled and friendly. Left our home clean and tidy and explained all work to me. Would certainly recommend them to anyone needing a boiler replaced

Had a difficult and not very pleasant plumbing emergency to do! Couldn't be happier with the service and quality of work undertaken. Punctual and without fuss. Would highly recommend 👌

Used them more than once now. Polite/friendly. Solid and clear communication throughout. Tidied up after themselves. Even helped arrange suitable labour for groundworks needed as part of a job.

Really pleased with the service and standard Ben and his team gave us. They were very professional and thorough. Will definitely be using them again in the future.

I put a message out on Facebook for a local plumber to attend a small radiator leak and Loader Plumbing and Heating and Gas were at the property in less than two hours, got the job done and didn’t charge the earth! I highly recommend these extremely courteous, professional guys! Thanks a million!

I would 100% recommend Ben after all the time and dedication he has put into fixing a shower leak with a very complicated shower that ended up needing to cut the wall!!! Ben came to my house within 10 minutes of my initial call, he assessed the situation, gave me some options and came back to fix the issue within a very reasonable space of time, having to move his calendar around etc. Amazing job, very professional, and what’s most important for me, very clean!! I couldn’t thank you enough for everything!

new boiler installed by Ben and team... excellent service, friendly, good communication, tidy. Also help me to fix work my previous bathroom fitters didn't do properly. very happy with job, they all worked very hard. Many thanks.

Great work carried out on time and as per quote. I would highly recommend Loader Plumbing and Heating, the bathroom they fitted looks fabulous(everything from fitting bathroom, tiling, flooring etc)and also finished off work started by another plumber for a new heating system to ensure safe and in full working order.

We'd received many positive recommendations about Ben's work, and when he came out to give us a quote we were impressed by his knowledge and friendly "can do" attitude. He offered multiple solutions to our problems and no issue was too large. His team came and got the job done promptly and courteously keeping us informed all the way through the process. We had a small leak after the job was completed (that was unrelated to Ben's work), and he shot out within 30 mins of asking to take a look and advise us on the fix free of charge. Couldn't be more pleased with the work done and moreover with the level of service and care provided. I would recommend him and his team to anyone, especially those who value good customer service.

Highly professional, explained all works to be done, excellent communication, reliable, scheduled to sort our emersion heater and tightened 2 sink taps while here! Wouldn't now use any other plumber, highly recommended.

Excellent service from Ben and his team to fit a leak coming through to our lounge ceiling. Turned up on time and good communication. I would not hesitate to use Ben for work in the future. Thank you!

I highly recommend Ben and his team. As a new resident my knowledge about dealing with the house issues is limited but Ben was patient and explained clearly. He was very responsive and efficient. He fixed everything and checked everything carefully to make sure things works well and safe. Thank you Ben.

Quick clean and tidy always friendly Always ready to talk or come out anytime.

First class plumber. Nothing too much hassle for Ben and fitted in with our timescale. Would definitely recommend to anyone looking for a quality job.

Ben provided excellent service. We recently moved into a new Victorian terrace property, knowing our 20 year old boiler didn’t have much time left. On Sunday evening at 8pm we found it leaking and we needed to action it quickly. I did a quick Facebook search for recommendations in my local area and Ben and his team came up numerous times. I gave him a call on the off chance and he came out within half an hour to stop the leak. He then stayed for an hour, talking me through the options available. Unfortunately leaving us without heating or hot water because the boiler was unsafe, I decided the best option would be to replace the old boiler instead of repair. Ben was able to fit us in for a new boiler on the Wednesday, only leaving us 2 days without hot water. Ben and his team worked tirelessly all day, arriving just before 9:00am and leaving at 9:45pm that evening. The work included a new gas pipe and new earth bond as the regulations had changed. Ben and his team were able to efficiently carry out the work and left everything tidy when leaving. Putting all my furniture back and hoovering through the house. I would wholeheartedly recommend Ben to anyone in the Norwich and surrounding areas. As you can see from the pictures, the previous boiler was a state and Ben replaced it, arranging the pipes very neatly, it’s made a huge difference. The quote was fair for the level of work being undertaken.

Fitted a laundry room for my partner and she is incredibly happy, customers for life. Thanks Ben!

I can’t recommend Ben and his team enough. Ben has serviced and repaired my previous boiler and more recently installed a new boiler & gas pipe. His communication is always speedy and friendly, and his attention to detail and workmanship is great. He takes great pride in his work which definitely comes through in all elements of dealing with him. Highly recommend!

Would highly recommend them. Very professional and friendly service 👌 good communication. Thank you guys

Ben is a top class plumber and heating engineer. He has excellent knowledge / skill base and his workmanship is outstanding. He was able to repair a very difficult underground leak on my heating system and was so very thorough afterwards in ensuring every radiator was functioning correctly. I have no hesitation in recommending Ben for all your plumbing and heating needs.

Excellent customer service. We can't thank Ben and his team enough for their time, hard work, and professionalism.

Ben and the team were simply superb. Ben’s communication right from the off was quick, kind and polite and clear. I felt in safe hands throughout the whole process. I had a broken bath which needed replacing and an awkward bathroom to deal with. It was a tricky job but the team persevered, always with smiles and fantastic attention to detail. Ben was not satisfied until he was sure everything was perfect, which it absolutely is! I cannot speak highly enough about Ben and team and am so happy with the final result!

Fantastic customer service. Emergency call out on a Sunday evening. Ben was fantastic. Heating back up and running within the hour. Would highly recommend this company. Thank you so much.

Ben was very efficient and on time,great person,I am more than pleased with his work, .

We used Loader Plumbing following a recommendation and are happy to recommend them further. The interaction with Ben was efficient and friendly, they turned up as planned and did a great job.

Great work, nothing too much trouble very polite and reliable

Ben was recommended to me by a local plumbing shop recently when I had an urgent radiator problem .He arrived very quickly and fixed my problem .I have since had my boiler serviced and my parents .The service at my parents has turned out to be a a bigger job but has been undertaken superbly by Ben and his team Thanks again Ben I. have no hesitation in recommending Loader Plumbing.

Ben and his team are nothing short of amazing. We are currently having a new kitchen fitted by another contractor and Ben is our go to plumber for anything we need. Ben has come round in the evenings when most people would rather be at home, always with a smile and nothing seems too much trouble. He has installed a beautiful bathroom for us along with the best tiler on the planet Shami. The attention to detail, problem solving and friendly attitude is first class. I can honestly say everytime Ben comes round he puts my mind at rest and I can't recommend Loader Plumbing & Heating enough. Cheers Ben and the team 👍

Ben was super responsive, professional and helpful with our repairs. Very communicative and helped us find the right solutions for a repair and updates to the shower and sink, including fitting a sink on an upcycled chest of drawers. Left everything clean and sparkling, we will be using Loader Plumbing for any repairs or updates in the future!

We called Loader Plumbing heating and gas on a late saturday afternoon after our boiler developed a fault code. We were not expecting to get through but luckily they were in our area and were happy to come out to us. They were extremely professional and polite. They knew exactly what the problem was and was able to fix the problem within half an hour and our boiler was up and running again. Sometimes you worry that some tradesman will try and rip you off but these seemed like very honest lads and I would definitely call upon their services again and would highly recommend to anyone else especially in an emergency. Well earned 5 out of 5 stars.

Ben and his team have been excellent. This year they have refurbished my bathrooms, created a utility area for me and just recently fitted a new kitchen and installed new radiators. Their work is so good, attention to detail is outstanding and they are not satisfied until a perfect job results. I cannot rate them highly enough. Very professional and very lovely with it. Would recommend wholeheartedly.

Thank you so much for coming out so quickly today when my son found himself without heating and hot water. The problem was delt with quickly , and he was told to contact you asap if there were any more issues, will definitely use this company again if needed, so happy to have found someone reliable and reasonably priced.

I can’t speak highly enough of Ben. He is extremely professional and conscientious. He’ll book an appointment and doesn’t let you down. He has quoted and installed central heating in my property, which was finished to a high standard. He has gone above and beyond as we asked him to do extra for us; all work done really well. Today, I had a sudden problem and following a quick phone call, Ben came out to my property to sort it out. Thanks for everything, Ben, I would recommend you time and time again.

Ben is great, used him for landlord gas safety checks and our own needs. Always contactable, great communication. And a jolly nice chap!

Great service. Contacted for a few different jobs in our new kitchen and promptly those jobs were completed to a high quality. Will be using them again.

Fitted a new kitchen sink for me. Really happy with the work. Would recommend.

Ben has been looking after us since we moved to Hempnall 2 years ago - we have been consistently pleased with the standard of his work, professionalism and great service.

Ben came to our rescue when we were let down by another engineer when moving our boiler from the kitchen to an upstairs cupboard during a renovation. Very professional, friendly and obviously takes pride in quality workmanship. Had a great team and worked on a Sunday to get our boiler in and functioning so we could push on with the renovations in the kitchen as planned. All in all, top guy, great work and would definitely use again.

Ben has helped out with various plumbing jobs over the years and most recently coordinated his team to completely renovated the bathroom in my new home to a lovely shower room. He is extremely hardworking and responds to messages so quickly (me and my partner wonder if he ever has a break!). A real perfectionist which is just what you want and had a great team in the whole project. No hesitations recommending Ben and we will be calling on him again soon for our next project!

Brilliant. Very helpful and swift service when we had a couple of small jobs crop up just as we were moving Great comms from the start.

If you want your jobs to be done professionally and very quickly look no further. Ben is super efficent, friendly and has a great team that supports him . We needed to change our heating system and we couldnt be more happy. Our house is very warm now , the choice of the boiler was prefect for our needs. We were very impressed with the quality of Ben's work . We have used Ben now for a few other jobs and I am sure we will use him in the future. I would highly recommend Ben to anyone.

I highly recommend the services of Ben and Max from Loader Plumbing Heating and Gas. After finding a few leaks in various places on a new house purchase Ben and Max came out instantly to resolve the issues and also for 2 further visits for subsequent issues found. Both are friendly, professional and good value. Thank you.

We have used Ben now for a few jobs on our bungalow renovation. We have always been really impressed with the quality of work. Really neat and tidy. Quick to respond and would recommend him to anyone. I’m sure we will be using Ben much more for our future plans.

Ben was very professional and responded quickly. Super friendly and helpful, and he kept me up to date at every step of the process! I would definitely recommend them.

Super helpful and friendly, very communicative and the whole process felt very professional and straightforward. I wouldn't hesitate to recommend these guys to anyone needing work done, and I will definitely use Ben and Max again. Thanks!

Great communication and quick response time. Super friendly and efficient. Will definitely use again.

Used ben a number of times always a pukka service wouldnt use anyone else!

Ben was wonderful from the time he quoted to the time he finished , quick response, great workmanship, clean and tidy , all round nice person