Gasway Services Ltd

Lewis came today on an emergency call out as our boiler had stopped working after sounding as though it had been replaced by a jumbo jet engine. Absolutely fantastic service - he went above & beyond to get it repaired & working again which was not a quick or easy job. Really friendly, helpful, clean & professional throughout, ensuring everything was working perfectly before leaving. Highly recommended!

I’ve now had two installations with this company, and unfortunately the overall experience has been disappointing. While the installation itself was completed, there have been repeated issues throughout. On both occasions, the team arrived with equipment that was damaged or not functioning properly, which immediately raised concerns about quality control. Communication has also been poor. I raised several concerns directly with the company via email, including staff conduct and damage to my property, and did not receive any acknowledgment or response. A lack of basic follow-up or apology is not what you expect after raising legitimate issues. The conduct of some staff on-site was unprofessional. This included speaking to me in a dismissive manner when I explained health conditions, showing irritation over reasonable requests (such as using the front door to prevent dirt being tracked through the house), and generally coming across as uninterested in resolving concerns. There was also significant disruption caused during the work. A neighbour even felt the need to leave a note due to loud swearing and shouting from the workers, which reflects poorly on the company. In terms of property care, my flower beds were badly damaged, and my flooring has been left with permanent gouges, which appears to be due to a lack of basic protective measures. I am also currently dealing with a new issue involving a loud grinding/whirring noise coming from the electrical box, which has raised concerns about whether the system is functioning correctly. As a council tenant, I would expect the same standard of care as any other customer. Instead, the treatment I received felt noticeably poorer — which is particularly concerning given that many council tenants are vulnerable or disabled and deserve greater consideration, not less. The fact that the company is paid the same regardless of the customer makes the substandard level of service even more difficult to justify. Overall, I do not feel I was treated with the level of professionalism, care, or respect you would expect as any customer. Based on my experience, I would not recommend this company.

Be great if they turned up. Four times appointment been made everytime they don't turn up! Come on gasway sort it out!

Thank you to Ash who turned up and put our towel rail up, Gasway should have sent him out the 1st time when it was booked in. Less then 2 hour job.

Gasway have been incredibly quick in sending out an engineer to my elderly mum. Her heating had broken down, we had a lovely chap called kevin , who was very thorough and explained every thing he was doing. He was so polite, and considerate towards being in mum's home. A total asset to gasway.

Not good waited all morning for engineer to come. between 8 and 1 and then no phone call no contact at all been waiting all that time and still not come sort my heating. Just left the message with him the tell them where is the engineer? Bad customer serviceit was bad enough now I have wait in a hole day for them 8 6 at night such a bad company to use. Shorty flagship to find someone better than her and local

Richard has done it again! This time fixing the leak in my boiler. Not only was he polite saying hello, he also asked how I was with a smile as if he meant it, agreeing to wear shoes coverings and didn't need mine as he had his own, taking them off and putting them back on again whenever he needed to leave and return to my property. He listened to what the problem was, investigated and got to work fixing it straight away. He even listened to me drone on with what was in the news, and I know he was as he answered questions! He left my property clean and tidy as he found it. Most importantly he didn't ask to use my toilet, asI hate that. It's a personal space after all. Thanks Richard, for being you!

Not a good experience at all!. The engineer who arrived at my house on the 27/02/2026 - 11:30 ish, was very rude and impolite from the very beginning in phoning to confirm he was on his way to being very sharp and abrupt in answering general questions that I have. Very dissatisfied today the least. This is definitely a complaint which requires full investigation!!

Very prompt and professional service by Richard who found the problem with our leaking boiler and fixed it

Richard and Zak were great, fixed boiler which looked like beyond saving. Thank you so much! Richard has been here multiple times now in the past couple of years, it is a very old boiler, and every time he does his job with care and efficiency. Thank you again!

Disgraceful. I was hit in my sons first car, his pride and joy, by Gasway engineer Allen Web driving like an idiot and cutting into stationary single lane traffic coming off a roundabout. Messed up my boys right driver wing with £400.00 damage. Allen took liability at the scene and apologized profusely. Now Gasway are disputing the liability claim saying I was at fault - whilst stationary! Cannot believe a reputable company would be so underhand. Disgusting corporate unaccountability. We will be taking matters further. Gasway... Full of hot air and don't care. Certainly wouldn't trust them in my house!

Outstanding service today, I called due to an issue with the heating, engineer came out same day, good communication, letting me know when he was due to arrive. Adam the engineer was very professional and sorted the fault which was much trickier than anticipated. Thanks again, definitely would recommend.

Unfortunately, I had no say in this company coming to my house as they were contracted by my home insurance. Issue 1) the guy 'M' came and seemed less than bothered to be there. He denied seeing water marks are the bottom of my boiler depsite me seeing it and using my torch to show him. It was wild when he said he couldnt see anything 2) on his advice saying "the boiler was fine" we got trace and access to our home with the privilidge of needing to pay £500 excess to do so. Trace and access came and said my AAV valve on my boiler was leaking water, hence the drop in pressure, hence the very clear dried water marks at the bottom of my boiler. Trace and access said it was as clear as day. But the reason why it wasn't clear as day to the gasway engineer is because he never took the top cover from my boiler. Never. Depsite saying he did in his report. The reason I know this is because to get to the top of my boiler, you have to take off my big cabinet lid which he did not do. 3) I called gasway to complain. I was told they would not send the same engineer as I did not trust him. Low and behold, same guy arrived at my door. When I called gasway to ask what on earth he's doing there, they said it's fine as he's being shadowed and wouldn't be touching the boiler. Yes he was. He was touching the boiler. So after being put on hold, it's because the guy he was being shadowed by isn't not oil boiler qualified. It's wild 4) same guy then said the AAV is leaking a bit but that's nornal. No, it's not, I even called Grant who is the manufacture of my boiler and then further installation engineer authorised by Grant who said no that's why it's an air valve, it's for air, not water. I had to call gasway to tell them to leave my house. I will never ever let them come near my home and I will be reporting this further.

Prompt response from GasWay Ricard came and fixed our central heating great service

Richard was great. Good communication and efficient service.

Amazing lad Richard , very nice and funny great communication and brilliant service

Roscoe and Richard were very lovely, they were here awhile, it wasn't an easy job, but got the job done in the end, so thankyou very much guys 😀 😊

Richard attended at 8.30 this morning and was here for 2 hrs, what a top guy, extremely knowledgeable, knew exactly what the problem was before he even started!! Spent time explaining everything to us, very friendly & an asset to your company. Thank you

Engineer Richard was fantastic, great service and helped with everything.

Speedy service from Gaswsy and Fantastic and friendly service from Richard. Went above and beyond to make sure everything was sorted, really helpful explanation. Very happy (and relieved) with the outcome.

Amazing service from Richard. Very professional and friendly. Explained each step and kept me informed. Clearly has the customer at the heart of what he does. Have a lovely Christmas. From Rosie & family

Thank you again to Adrian for getting my hot water back on so quickly today, it's always appreciated.

Very pleased with the recent visit by Adam, boiler and system flushed and now the heating is working like new. Great service.

Richard our engineer has been a marvel he’s gone out of his way to source parts to get our boiler working again friendly helpful sense of humour And most of all got the job done cheers Richard

Fantastic service by Lewis at Gasway today repairing my radiator, kept informed of arriving in the time slot booked, on time, clean and tidy, respectful of my home. Great asset to the company!

Just because I'm a council tenant,I get ignored and abused. Gasway don't respond to my emails at all,I booked, complete and utter ignorance,and maliciousness, treating decent people,with no respect at all. These people should get their facts right, before they pass judgement on people they know nothing about,and make wrong assumptions. This is terrible. I don't deserve to be treated like shit,and these companies shouldn't think it's alright to do it. Completely derogatory,and wrong.

Richard from gasway came to our property to sort out boiler, very efficient, very knowledgeable and made us feel alot better about the situation. Alot safer too. Good asset to the company

Richard came and managed to sort the problem that couldn’t be resolved on a previous visit by a different engineer. He went through everything and stayed working on the boiler until he’d sorted and fixed the issues. No rushing and stayed until he was satisfied he had definitely sorted the ongoing problems.

Thank you so much to Richard for not only sorting our annual boiler service but to also notice that our boiler needed major repairs and sort them for us on the day of his visit. We could of gone a week without hot water and heating if he hadn't of been so efficient. Richard was very friendly and helpful and we would definitely recommend him to anyone. Thanks again Richard we really appreciate it.

Richard came to our flat to check the boiler, which was showing an error. He was very friendly and professional, taking the time to check the loft for safety, even though it wasn’t easy to access. He carefully inspected the boiler and identified two issues, demonstrating that he knows exactly what he’s doing. Richard was efficient, thorough, and kind throughout the visit. I highly recommend him.

Richard was super helpful and sorted our boiler issues as quickly as possible - so often we seem to be met with a “can’t” attitude and Richard was very much a “yes we can” engineer!

Richard came out on a Sunday afternoon and fixed my heating really quickly, very happy with the service.

Richard has been a saviour, saved us from freezing cold and he was really courteous and friendly

Fantastic job from Edd very professional in is work jas was very good with Edd and Jamie was too.would recommend the lads .thanks so much all of you for looking after us .Big thankyou

Richard thank you for fixing the boiler.

Excellent service Richard was very tidy professional and honest and got the job done no messing highly recommended thank you

Brilliant always professional and customer friendly. Would love to use Kevin in the future

Richard arrived spot on time and made a wonderful impression with the quality of his work. Excellent gas engineer. Highly recommended. Five star

Richard was brilliat with his work. Very pleased and he fixed our boiler.

Absolute joke of a company me and my daughter have been left nearly 2 weeks with no heating and hot water ,waited in all day last Monday for engineer he couldn’t fix it ,waited in all day Wednesday for electrician he couldn’t fix it as he diddnt have the part in his van so had to be ordered in and was told it would arrive by the Friday, was then told Monday they could get someone out to fit the part Wednesday it’s now Wednesday issue still not fixed waited in all day today to receive a phone call late in the afternoon to say they won’t be coming today as the part hasn’t arrived and I now have to wait for it to be re ordered , I’m classed as a vulnerable person I have a yung daughter and still have no idea when I will have any heating or hot water , absolutely disgraceful we are cold and want a hot shower shame on you gasway for leaving a family in these conditions

After a 50 minute discussion with a bot and”possibly” human all via text whose font I could barely read I was asked for my payment details. I HAVE AN ACCOUNT WITH BRITISH GAS from whic they withdraw money every month. Why the Hell can’t they access that? 50 mins were enough. I contacted Gaswsy via phone and was connected to Amanda instantly We got it sorted v quickly and arranged a next day visit for me. What a difference. And this what’ was nearly at 10pm. Brilliant job Amanda and GasWsy.

The driver/engineer operating this van damaged the front garden of my property. He/she clearly noticed what happened — even stopped, reversed, and looked — then drove off without taking any responsibility. It was a hit-and-run. The van itself is visibly damaged. Be cautious if you plan to use this company.

Richard was very thorough and efficient and polite. Hope we get him next year

Richard did a great job. He fixed our noisy boiler in an instant!

Richard our visiting engineer came to fix our heating. Very impressed with the efficient and friendly service.

Richard was courteous and very knowledgable. Very efficient . A great job.

10/10 service from Richard.

Richard, was a star. Sorted out the problem prompt and efficiently. He was very courteous and obliging. Job well done.

Always a good service , my daughter is unsure of people coming in the house , Kevin is the only engineer that she is comfortable with His work is alway 100%

The service I receive from Gasway is excellent. They always send the same engineer which is helpful for continuity if there are any issues. Kevin is always prompt, helpful and very good at his job. I would not hesitate to recommend.

Excellent service carried out by Richard

Richard was very polite and efficient

Richard was great, fixed our boiler with no problems very tidy and quick

Gives you a 5 hour window that they might turn up in wait around cancel plans all day for them not to bother turning up! Useless company

Richard went and beyond to fix My boiler. He’s done a brilliant job very efficient and professional would highly recommend. He’s the best boiler man we e ever had.

Very good work good customer service when my boiler is due a service next year please can I have Kevin thankyou

Richard was polite, professional and knowledgeable. Really pleased with the service.

Richard was most helpful, in no time at all he had my hot water and heating running again. Thank you

Richard has been coming here for two years now he’s very professional always polite and very knowledgeable, Leaves property clean and tidy Top man 💪

Richard at Gasway was really helpful, friendly and professional. Great service and fixed my boiler the same day.

Great engineer, really helpful clean and tidy, would highly recommend

Richard was great. He’s really become the family gas man. Always polite and instils confidence in the correct identification of a fault and its assured solution. Thanks Richard.

Richard provided a great service came out on a Sunday morning to sort out my boiler. Got it fixed and a safety check

Richard was extremely helpful checking the issue with my boiler and explaining what needed doing clearly. He corrected a major problem that had been left by another company’s work. Would definitely recommend for help and peace of mine with boiler issues.

Richard was fantastic- went above and beyond to help. Really happy with the service!

Richard was the best and most professional gas engineer i have had doing the boiler annual service. He went above and beyond with health and safety checks and measures. Thank you mate

Richard did a very good job Thank you Richard

Thanks Richard for the boiler service, trouble shooting and replacing parts 👍🏿👌

Kevin arrived on time and did a full boiler service he was brilliant and would ask for him next year

Richard provided outstanding standards of customer service, highly recommended

Richard was very through, polite went above and beyond very happy

Richard was fantastic. Despite arriving at 18:00 on a Friday evening, he did not leave until everything was sorted. He kept me fully informed at all times. It was after 21.00 when he left. He was very professional and tidy. I am very grateful for the care and time he put into sorting the problem out.

Prompt and a great 'service' 👍

excellent work, by a very good person, always very obliging.

The engineers were polite and friendly and I was very pleased that there is not too much decorating to do. They cleared up each day very well.

Richard thanks!

Very helpful and friendly. Recommend boiler engineer (Richard)

Excellent service, Richard serviced our boiler! Thank you so much!

Richard done a fantastic job explained everything. Many thanks

Thank you so much Richard for all your hard work, and answering All my questions, you are amazing.

gasway just refurbished my bathroom on behalf of norwich city council . all trades worked hard and were polite .made good job well done

Richard did an excellent job and picked up an issue we weren’t aware of and had it sorted with no problems!

Excellent Service. Thank you Kevin 😊

Boiler broke down last night and Richard fixed it for me the next morning. Excellent friendly service - went above and beyond. Thank you !!

An engineer took 4 visits to fix my boiler and in the process broke my front door lock. After months of complaints, Gasway tried to claim someone had looked at the door - turns out they meant the engineer who broke it. They then sent one of their own builders to take a look. He said the mechanism had gone and I clearly reported to Gasway that this had happened during the engineer's first visit, but Gasway are saying there is no evidence the damage was directly caused by Gasway. They have taken more than 4 months to reach the conclusion that they aren't at fault for their own mistake after asking their own team members to review it. Update - July 2025: the response from the owner says they're aware of the issue and are working hard to make sure an appropriate resolution is found. This issue occurred in Autumn 2024 and have told me they will not be fixing the door and my next option is to go to the Ombudsman about it. So this is what I am doing. And my specific request was turned down for future appointments - instead I have to now film all appointments to record any damage caused by engineers.

Good communication of expected time of arrival, engineer Kev was polite and courteous. I was given information on the test being carried out so I understood what was being done. Professional service, would recommend.

Had a new combi boiler installed. Ed the main engineer was thorough and professional throughout. Steve the builder and Chris the Electrician both were helpful and got the job done well within the quoted time.

Richard did very well. He repaired my heater pump. Very good job..

Fantastic service from Gasway for the annual service and subsequent repair of my boiler. Communication was great, with the engineer messaging when on their way on both occasions. Kevin was very efficient with a cracking sense of humour.

Change appointment times constantly, you take time off to be home for them and they don't turn up at all. Beyond useless

Absolutely useless company, it’s now been 3 weeks since our heating stoped working, we was initially told we would have to wait too the end of may for a engineer to visit (6 weeks) only after raising a complaint with our landlord have we managed to get this bought forward too next week, after reading some of the other reviews here it as become apparent that if you live in a housing association property you are treated like a second rate citizen, will be contacting my local newspaper

I always request big Kev to do my services as he's very polite, thorough, does a great job and answers all questions I have

Richard carried out a professional service snd left job clean and tidy

The 2 lads nick + Brandon were so polite came out within an hour or so. They done everything possible they could. They were apologetic for the part they couldn't get till the next day. Made sure I was ok and my needs were met warm etc I have disabilities and without these 2 lads I would have suffered. When they got the part they got to me as soon as they could so I wasn't inconvenienced so thank you Nick and Brandon from norwich 👍

Has our yearly boiler serviced today by Richard. Our boiler needed an emergency repair which he was able to do straight away.. excellent service.. thank you Richard 😊

Richard, thanks for sorting out all the issues and for being kind enough to explain everything too!!

Richard from Gasway Services was truly fantastic. Despite arriving at 18 40 he did not leave until he had fitted a new pump on my boiler and run extensive safety checks. He did not stop once, kept me fully informed at all times and refused all offers of tea and coffee. It was nearly 21.00 when he left. An extremely personable chap and an outstanding engineer I could not speak more highly of his work ethic and professionalism.. Richard is one of the tidiest and cleanest workers I have ever met and who takes real pride in the service he provides. I hope Gasway realise what a huge asset he is to their company. I should also say that Steven came out the day before and fitted a new timer. He reset the boiler and hoped he had fixed the problem. However, he did note that it could be the pump and made a note to that effect. When I reported the continuing fault, Richard liaised with him today which ensured that he had the right pump when he came out to complete the job. So professional.

Richard- has come in on Sunday and fixed the issue with my mums boiler. Top quality job and smooth operation. Proper professional and a gentleman.

Richard came to fix our boiler, he was excellent! He problem solved, ordered the part, safety checks done, brilliant job well done.

Great service. Richard arrived on time, diagnosed the problem, fitted the necessary part, explained clearly what he was doing, and left within the chargable hour. Excellent.

Had an emergency call out today by mitchel and he was brilliant. He called when he was on his way, was very friendly and got the job fixed quickly! Genuine lovely bloke and a great service. Thankyou!

Richard did a brilliant job servicing and repairing my boiler. Thankyou

Richard was excellent, very knowledgeable about my particular boiler. Very pleasant chap. Thank you.

Thanks Richard for fixing my boiler!

We recently had issues with our boiler leaking, which left us with no heating or hot water in the freezing cold weather. We expected to wait a while for new parts to fix it, however Richard was able to source them for us much sooner and insisted on staying late working hard on our boiler until it was fixed. We are extremely grateful to both him and Gasway - thank you!

Richard fixed our boiler very quickly! He was competent and kind. Would definitely recommend.

Richard completed my annual service and recognised a fault which made the boiler immediately unsafe, he recommended I call Gas way and request a repair and get a job number so he could repair whilst he was here which saved my family from having no heating for a few days and saved a lot more hassle for everyone involved. Thanks 👍

Richard for fixing my boiler.. thank you so much!

I would like to say a big thank you to Richard for doing an amazing job on a Sunday afternoon. Very professional and helped us with the issue.

Great service

Richard is my regular boiler engineer and all I have is exceptional praise. He does a thorough job, clean worker and explains any problems.

Thanks Richard for fixing my boiler!

Richard diagnosed the problem immediately and set to work, he was finished in a fraction of the time I was expecting it to take. Very happy customer, many many thanks, Richard.

Thank you Richard for fixing my boiler today! Very friendly and professional, explained everything that needed to be done and was speedy and efficient with work. Would thoroughly recommend!

Richard thank you so much for servicing our boiler, great service, much appreciated!

The fitter Richard was superb, and in spite of being sent the wrong parts, he went the extra mile to source them. He’s a credit to this firm and highly recommended.

Richard was extremely friendly, polite and efficient whilst carrying out my annual boiler service, I would definitely recommend

Richard- excellent service

Richard was the engineer who came out today. So helpful as it was only a service but ended up finding several repairs and making our boiler safe for us. Richard was very professional and polite. Great service thank you so much.

Richard came today to fix my boiler. He was excellent and now it’s up and running again. He took his time and I am pleased with his service. A credit to Gasway Services

Richard was amazing and fixed out boiler on a Sunday morning. Got it up and running again. Thank you

Richard was amazing, 5 star service thank you !!! 🤩

Gasway Kevin, 100% spot on everytime, polite, always on time, and continues to set a good example for the company, his work is always carried out to a high standard.

It was an outstanding experience when Richard came twice to change the pump in my boiler. I cant thank him enough as we didnt have hot water and heating for 9 nights and he went out of his way to do every possible bit to do the job within a day! Thanks a ton Richard for your help and excellent service. A lovely friendly guy and God bless!!!

Had issues with my boiler since sept 24. Numerous phone calls, appts booked and no one turning up. Parts being ordered then suddenly not. Being told il receive a call, never do. On day 10 now with absolutely no hot water. I have 4 children 2 are vulnerable, notes off the system disappearing. Being told there's nothing they can do as 2 hour job and need to find an engineer. Being told constant lies and absolutely getting no where. Have reported this to relevant people also.

I’ve been waiting for months for them to fix my boiler leak and we’ve had no hot water or heating all this time. They have send the same incompetent man multiple times who assures me he’s fixed it when he hasn’t. I have a baby and disabled child at home that kept getting ill due to how cold it is and they can’t even have a warm bath. We have had to leave the property and pay to stay elsewhere. It’s been horrendous and really impacted my mental heath and still not been fixed now!

Thank you Richard for help fixing my boiler/ valve issue. Really appreciate and i would say its the best job done so far at my property. i am very pleased

Thank you to Richard for coming to fix our issue. Excellent service.

Richard, thanks for servicing and fixing my boiler

Richard turned up on time and repaired our boiler. He was super knowledgeable and very polite. Great job.

Gasway recently installed a solar PV system with battery storage for us, and we couldn’t be happier with the service! From start to finish, their communication was clear, professional, and reassuring. Every step of the process was explained in detail, and we always felt informed and confident in our decision. The installation team was highly skilled, efficient, and respectful of our home. A special thanks to Joe Ward, who went above and beyond to ensure everything ran smoothly. His expertise and professionalism made the experience seamless. If you’re considering solar energy, we highly recommend Gasway – outstanding service and a fantastic team!

Excellent service from Kevin as alway's, very helpful and informative. He is a total asset to Gasway Services, thank you.

Richard made sure that our broiler is working before he left even if he had to stay longer and he has excellent customer service and always very friendly.Thank you so much Richard.Really appreciate all your help.

Brilliant service from Richard on a Sunday morning. Heating fixed efficiently and quickly! Thank you!

Thank you Richard. I called late Friday night and you were here first thing on Saturday morning. You quickly identified the problem and carried out the repairs/replacements needed. Thank you!

Thank you Richard for your great service today and going the extra mile!

Richard completed all work a timely manner with great communication Very thorough and boiler now works Thank you

I'm happy with their service. When Richard attended he was very thorough and took time to go through the details.

Very impressed with the service received. Richard diagnosed the fault quickly and was back the next morning with the part to fix it. Efficient, polite and great job! Wish more engineers were like this!

Richard gave great service, he has been before and is friendly and knowledgeable. Fixed without fuss

Dave A Excellent service

Dave A - Great service. Sorted the problem quickly.

Dave A all done great work very helpful recommend

Had a new boiler fitted. The team that came were brilliant from start to finish. Billy,Ed and Terry were professional and highly respectful of my property. All left clean and tidy. Answered all my questions clearly for me to understand! Can't rate highly enough. Five star service-definitely recommend.

Dave a, was very to kind and patient he took his time to fix make sure that boiler was working perfectly, great Job Dave!!

Richard was great, polite, courteous very knowledgeable.

Dave A. Excellent service. Friendly person. Sorted us out perfectly. Thanks Dave

William was great. Professional and courteous and most importantly got my boiler working again. Very good knowledge. Definitely recommend

Dave A. Great service, very professional

I have just had my boiler serviced and it was both very efficient and quick. Can’t recommend the company more highly.

Richard came Sunday and fixed my boiler! Amazing and fast service!

Richard was very polite, and went the extra mile in fixing our leak on a Sunday afternoon. We now have heating and hot water after a long and cold weekend.

Richard was really helpful and got my boiler running again

Richard came and did a fantastic job repairing my boiler today, Saturday afternoon, very efficient, courteous, great attention to detail and went out of his way to complete a great job.

Richard turned up and did an exceptional job. His manner and politeness was beyond what is normal. Great gas engineer and solved my problem perfectly. Thank you very much.

Dave A, service my boiler regularly

Called out for a boiler breakdown, the engineer arrived quickly diagnosed the issue and fedback to gasway to sort the repair. They kept in contact and arranged for the engineer to return in a few days to get the boiler running again. The engineer William was very friendly on both visits and got the job done. He wore over shoes while in my property which must be a standard thing as I never asked him too, would highly recommend gasway and will use them in the future without hesitation. 5 🌟 for William and the team.

Richard was absolutely amazing and friendly and he knew what he was doing and did the service and was very supportive in getting few parts replaced. I would highly recommend Richard and hope he comes back to servicing my boiler next year as well. Thank you Richard

Dave A great service credit to the company

Dave A, repaired our boiler, quick efficient service

Richard had to go back to Cambridge for a spare part he was with us 3 hrs and a job well done 😀 thanks Richard

Very pleased with kev very clean and professional worker who serviced our boiler

Hi Richard was very friendly and helpful and answered all my questions and fixed my boiler most importantly

Dave A (March location) was absolutely fantastic. Punctual, efficient, friendly, helpful and knowledgeable. Service was above and beyond that expected. Couldn’t recommended enough.

Dave A Very helpful, knowledgable and friendly

Dave A was great and prompt and pleasant good service

Dave A good as absolutely fantastic very efficient. After a long wait for the appointment

Dave A came and assessed the job and got me booked in for Wednesday to fix it. Amazing job

Kevin our engineer was great. Polite and informative. Explained to me what he was doing. Highly recommend, from start of contacting Gasway with problem to completion.

Dave A Turned up in advance of the timings given, carried the job out to a high and quick standard. He even found one my valves was partially closed and made sure was allowing full flow. Would recommend them for your servicing

Dave A prompt service fixed and working

Dave I , Service our Boiler, good man and recommend.

Dave A, very polite, efficient and knowledgeable. Highly recommend.

Richard Outstanding job, went out of his way to fix a problematic boiler. Highly recommend thanks for your help. Peter Coe

I put in for a repair through Domestic and General as our Boiler had stopped working leaving us with no heating, out of of the blue! Richard from Gasway came to us today and he was super helpful, speedy, efficient and really informative. Very friendly guy, he explained what had happened and why it had happened and what needed to be fixed for it to work again. Really pleasant experience. Thanks Richard for getting our heating back up and running!! ✨🥳

Dave A repair leak on radiator in mins in Boston thank you

Repeatedly having to chase up about no shows when made appointments or turning up on random days but not on the day of appointment and missing their call due to me being at work on that day … service is shocking

Terrible company, avoid avoid avoid!!!! I have been told lie after lie, over 9 days no heating or hot water and still waiting!!! Update...day 10 still no heating or hot water, I can not believe that a Housing Association would use such an incompetent company!!!!!

Thanks Richard for getting our boiler working so quickly, excellent service

Happy with engineer Richard, check my boiled and parts, straight away detected issues.

Richard was great this morning, he came out on a Sunday for an emergency call out. He was very professional and knowledgeable during his visit and went above and beyond to advise us on what we needed. Highly recommend

Richard attended on a Sunday as our heating was stuck on. He was really friendly, helpful, explaining the issue clearly to us. He did an amazing/tidy job for us to replace the faulty part there and then👌⭐️⭐️⭐️⭐️⭐️

Richard great service sorted our problem out promptly.

Richard was extremely helpful, professional fixed our heating with no issues. Good communication before the appointment too (pre-warning of arrival). Top fella.

Richard a very nice and helpful engineer

RICHARD WAS VERY PROFESSIONAL. VERY EFFICIANT AND ANSWERED MY QUESTION VERY TGOUROUGHLY.

William was very professional and polite. Great service.

Richard came and quickly fixed my leak on my boiler. Was very helpful and cheerful

Dave A was so helpful and gave me so much advice on what I need to do with my heating system I am so very grateful for his time and help! Really brilliant service 🤩

Richard - thank you for coming and sorting my boiler late this evening! As with anytime you've been here, everything is a really high standard and I appreciate you answering my questions! It's reassuring to have your expertise and emphasis on safety. Thanks for your help!

Dave A Excellent service - many thanks.

Dave A gave a great boiler service, all working fine.

Dave A is a regular engineer for a number of years now ..always carries out his duties and completes any issues i have ..

Richard - fixed the heating very efficiently

Dave a services grandparents boiler very good result

Dave a. Excellent job always very efficient. And good to talk to a fellow Londoner

Dave a look after my boiler very well.Thanks.And also he wear shoe cover

Engineer William came today to fix my boiler had a great experience i would Definitely recommend him in the future

Dave A. Reliable and very profesdional. Knows what he is doing

William was brilliant. Arrived promptly and explained everything about the problem clearly. Very personable and an asset to your company

Richard at Gasway was polite, informative and reassuring. Very efficient and helpful and went the extra mile. Couldn't recommend Richard and Page at Gasway highly enough.

Massive thanks to Richard for his help today. Absolutely outstanding customer service and went above and beyond to get us back up and running. A top class tradesman and a credit to Gasway

Dave A. Great service, friendly and helpful

Dave a service was excellent thank you

He came, he seen the issue and sorted in minutes. Excellent Richard

Richard Great service, thanks for fixing my old boiler. Excellent.

Richard is very helpful and managed to fix our boiler which was out of service since last Friday. Thanks so much Richard for your help today.

Super customer focus from Dave A.

Richard arrived very early and explained the possible issues. He found the issue early and had the parts for an instant fix. Lovely manner.

Richard attended today. Very quick service. No heating or hot water, fixed straight away!

I am disabled pensioner and my daughter is disabled with cerebral palsy. .phoned emergency line like my council told me .50min wait to answer phone .told them no heating or hot water. Coldest day of year .then they say. How do I pay my bill .cash or dd .have I been cut off ..NO ..they finally arrive after 4 hrs .and the first thing they do Is check my meter to c if it been disconnected by the power company .absolutely fuming

Great service and advice from Richard for my annual boiler service.

Dave A came out and sorted the job quickly and explained the problem, saved us from hot water or heating!

Richard was super helpful and fixed our boiler. Excellent service. Thank you

Dave A. Nice and friendly great advice given too

Richard was very personable prompt and efficient. Very informative too. Went over and beyond to help us.

Richard was friendly, happy, efficient, professional and fixed my boiler. He’s the best. More like Richard please. Great Ambassador for Gasway.

William did a fabulous job locating the fault, collecting the part and fixing my boiler fairly quickly. Impressive. He was courteous, respectful and very knowledgeable. A true professional!

Dave a good service very friendly

Dave A friendly service my boiler recommend to all Remembers me from last year

Dave A is an absolute superstar, explained the issue really well and went above and beyond to fix it. Couldn’t give a higher recommendation… Thank you

Bloke was superb. Explained things in laymen terms for me. Got the job done in no time. Now we can enjoy the start of the new year with heating finally. Top job. Happy new year 👍

Dave A came today to service the boiler...can't praise him enough for his work, knowledge and help! Absolutely superb!

Can’t recommend Andy Lowe enough. A prompt response to a broken boiler right before Christmas, and a rapid repair.

Dave A. Excellent service as usual!

DAVE A came out within an hr and fixed the problem straight away. Very helpful.

Dave A very friendly man and did part service but a fault showed up. Has got the parts ordered and will return when received.

Dave A, boiler was serviced very professionally and quickly.

Dave A was brilliant. Friendly, helpful and great customer service.

Richard is a little diamond as usual. A credit to you. Happy christmas

Had richard from gasway do boiler service. Veen a few times and very lovely gentleman. Always does an excellent job. Spends time on it. Not in and out in 5 minutes like others. Checks everything. Highly recommend him.

I have recently had surgery and the shower not working was a nightmare. Gasway were responsive, quick and efficient. The required part was ordered and fitted 2 days later. Kevin explained everything clearly and was professional and knowledgeable. Brilliant service. Highly recommend.

Richard, Good communication and right on it with the service!! Thanks Adrian.

Dave A. Absolute gentleman. Polite, efficient and a pleasure to have round. Could not fault his work.

Kevin always friendly and willing to help with any problems we've had and do his up most to resolve as quick as possible,, deserves a medal 🥇

Dave A excellent service from Dave highly recommended.

Dave A was the engineer. Did a thorough job and gave good practical advice

Dave A. Efficient, knowledgeable with integrity. “Service” writ large! Simply exceptional! Thx Gasway.

Dave A, serviced the boiler and was really friendly and explained everything.

Dave A came today and sorted out issue promptly , highly recommended

Engineer Richard was 100% professional got done quickly and efficiently. Many thanks.

Richard was very polite, friendly and professional. Did an excellent job on our boiler service

Dave A was polite, chatty and very helpful, very knowledgeable and diagnosed the issue quickly, he also tidied up after himself

DA turned up early. Great service really helpful chap.

Dave A Arrived promptly and worked efficiently and kept me informed.

Dave A repaired our radiator, he is an awesome guy, quick service and the most pleasant guy we have met

Dave A was very helpful and serviced the boiler very efficiently gave us lots of advice and tips to save money! Also was able to arrive early to accommodate our plans later in the day! Great personality and very funny! The delboy of plumbing! Thanks Dave!

Dave A responded straight away Great work 👏

Richard, excellent service, quick efficient and sorted my heating.

Richard was brilliant. Came on time and was very efficient. Thank you Richard for fixing our boiler.

Richard was very helpful, professional and respectful. The repair was done completed quickly and without fuss. Were warm again!!!

Dave A , very Pleasant and polite man, very helpful with questions that I asked him regarding the boiler , Indeed, an asset to your company and the team regards Stempleman , Bourne, Lincolnshire.

Richard job well done thank u

Dave a was polite pleasant an very professional an prompt

Richard arrived, happy, friendly, efficient service. Thank you.

Dave A was punctual and on time very efficient. Very pleasant to talk to .

Richard - very quick and efficient service when my boiler broke down suddenly in December, soon had my heating and hot water back, yay!

Richard was fabulous - he came out quickly and fixed the boiler issue we had. Heating is back for Christmas! Thank you

Dave A, Thorough and efficient, polite and informative.

Very happy and satisfied with the service. Thanks Richard.

Richard was knowledgeable and efficient and courteous and it was a first class service.

Dave A came out to fix some issues with our boiler, got them sorted quickly and was very friendly - would recommend!

We had a boiler install in November. Carl, Tom and Ian did a sterling job, worked hard and completed the job in good time. Very customer focused and kept us updated throughout. Would recommend.

Dave A … brilliat service … polite and sorted out the problem: quickly. Very good overall , thank you

Excellent service - Richard was professional, polite and fixed our problem (AGAIN). Big thanks to him for his help and support. Daniel Brown

We recently had an issue with our boiler controls, we logged the issue on Friday quite late in the day and a visit was arranged for Monday. The issue was resolved in less than 15 minutes by the engineer Dave A, who had the part on his van which we needed. Dave was professional friendly and I would highly recommend him and Gasway services.

Richard.very highly skilled.very quick.thankyou

Richard was brilliant, did a fantastic job and solved the issue with ease

Richard, fantastic work , clear in telling us what was wrong , clean and tidy , and very nice man

Richard was great! Sorted out our valve and got our UFH back on track!! Excellent stuff!

Mitchell castle cam Friday on a last minute call, found the problem and had to put in for the repair for the next day, went above and beyond and couldn’t ask for any think more from a service or engineer… very professional, found the problem straight away, had not had heating for 3/4 days, he left heaters for the nite and the heating was all sorted the next morning, friendly, chatty, in n out fast and also found the parts, collected them and done the job all with in an hour or so. 5* highly recommended. Very grateful

We've not had hot water, Gasway were sent out via my Insurers. Richard came this morning and fixed it. He explained what had happened and has left me very happy (and now clean!). Richard was professional, friendly and very respectful of our home. I would highly recommend them and would definitely use them again.

Dave A Very happy with service

Dave A. Quick sorted out the issue.

Richard was fantastic. Great service. Sound advice

Always great service from start to finish, very friendly and happy to help.

We would like to thank Kevin for being prompt. Cheerful and an expert. We always trust him.

Richard quickly found and fixed the heating problem. His expertise and prompt service were greatly appreciated.

Rich fixed my boiler, which had encountered numerous problems. He was professional, friendly and super efficient and went out of his way to get the issues sorted. I am a very happy customer and highly recommend Rich and his team!

Richard Daniels came to fix my parents boiler as an emergency today. They are in their 90's and 80's and have both recently had surgery. They had no heating or hot water and Richard was wonderful at repairing it with speed and efficiency. He was so lovely and helpful and went above and beyond. I would highly recommend him and my parents will definitely use him again. Thanks Richard!

Our emergency was sorted promptly and efficiently by Richard. Couldn't ask for a better service from a great guy.

I would like to think Geoff the engineer who came to my house in rayne to fix my boiler he was polite and very helpful I appreciate what he done for me Margaret

Dave A is a top man!! Services my boiler every time, and sorts everything out. Great engineer 👍

Excellent Boiler Service today by ‘Dave A’ of Gasway. Professional and polite. Friendly and respected my home. Highly recommend. Five Star Service.

Dave A very good service thank you

Super service amazingly helpful quick and did it all with a smile.

Richard came and fixed the hot water issue and replaced the diverter valve, all working great and a great service!! Thanks a lot

We have always found Kevin to be polite, knowledgable & goes above & beyond the norm. Highly recommended.

The actual engineers are usually fine but the admin is awful. They arrange "anytime" repairs for broken heating during the freezing cold months, only on weekdays, how can I be there when I work full time? This measure is because it is "very busy" but if the engineers are wasting their time driving around knocking on doors and getting no answer this will obviously make it much more busy by slowing down progress. It strikes me as stupid

Great service from Richard. Repair fixed quickly. Highly recommended.

Rich just come to sortout my heating problem did a first class job a very polite and helpful man would recommend him 👍

Richard - very helpful and efficent and mended quickly - thank you very much.

Mitchell Castle was fantastic, went above and beyond. Highly recommended.

Richard provided a great & speedy service . . . Very helpful

Thank you Kevin at Gasway for the boiler service yesterday. This is the fifth year you have carried this out for us efficiently and answering any questions we have. Excellent service.

Brilliant service,helpful,carnt do enough for us

Richard was very professional and a nice man. Fixed the problem thank you

Richard is the best gas service engineer I've had. I had him last year and this year - lovely bloke, friendly and has helped me alot with fixing things and servicing. Top recommendation to anyone!

Dave A, serviced our boiler, very helpful and explained everything, very polite professional i would highly recommend thany you

Dave A great service great guy

Excellent Engineer Dave A. Sorted our noisy boiler

Dave A serviced my boiler. Explained the service done well. Wanderlea

Fault was sorted quickly by Kevin. Super helpful and polite.

Dave A. I was very happy with the service I received from Gasway. Always helpful and efficient x

Dave A Very good service made sure my heating was working. Good communication skills very pleased

Dave A fixed a problem with my boiler very quickly, efficiently and friendly. Thank you

Dave A : great service. Appt time notification day before would be beneficial.

Positive first experience of using Gasway Services Ltd in Lowestoft. The company we have used for the last 2 years price had gone up by £45 so I decided to shop around . . . I googled and Gasway came up with good reviews and after an initial online enquiry this was responded to in minutes. I spoke with a knowledgeable chap and an appointment was made and £45 cheaper! Luke arrived this morning within the agreed time slot. He was friendly, polite, respectful of our animals and lodge. Our boiler and gas appliances have now been serviced for another year. First Class Experience, thank you Gasway & Luke!!

Dave A. Helped and was amazing!

Just had the boiler service. Quick, efficient with bags of friendly advice. Thanks to Dave A.

Dave A was brilliant! Friendly and very helpful getting our old boiler going again

Dave A was absolutely brilliant. Can’t fault his politeness, explanations and workmanship. We will definitely be requesting him for our next boiler service. Highly recommended 🤩

Dave a, servicedboiler. Excellent service. Would recommend

Dave A serviced our boiler and all good and smooth service

Dave A Very polite and good at his job very pleased with the service from gasway thanks

Dave A. Friendly & proffessional- thank you.

Dave A. Brilliant. Solved problem immediately. Nice guy too.

Efficient and explained all as went along.

Dave. A. Excellent service and great recommendations.

DaveA Great service and felt very comfortable with Dave

Richard from Gasway came to fix our boiler. Not a straight forward job and he had to make multiple visits. Nothing was too much trouble and he managed to solve the issues. A genuinely nice man who is a credit to Gasway. Thank you. Update 18/11 Richard had to return to us, he came on 15/11, but needed parts. Came back today as promised. Such a genuinely nice man. Made sure we knew what was happening with boiler. Needless to say with Richard working on it the boiler is up and running again.Gasway are lucky to have such a customer focused engineer working for them.

Excellent service from Rich. Diagnosed the problem straight away and resolved the issue. Thanks to him we now have hot water again!!

Dave A came to be my rescue after a valve on my hot water tank failed and was leaking. Very knowledgeable and helpful, thank you

Big Kev has been servicing our boiler for a few years now. He is extremely professional, neat and tidy and always respectful of our property. Very friendly and always willing to answer any questions we may have. Great personality and good sense of humour. He is asset to Gasway.

Dave A very helpful and polite got to problem straight away. Very friendly guy.

I had an annual service on gas boiler today. The Gasway engineer was very friendly and polite. He replaced a part which was probably missed by the British Gas engineer who last serviced the boiler, thus probably saving on a break down call out. Setting up the service is brilliant actually talking to a human being. Cannot fault the service

RICHARD has visited my property on several occasions he has always been very knowledgeable friendly and professional. I've always had great confidence he is able to solve any problems with my boiler promptly . On his departure I am able to understand the technical issues that have happened and how to resolve future issues. Julie Witney

Excellent service by richard

Richard was very helpful and fixed the problem straightaway. Thankyou so much

Dave A carried out boiler service, very efficient. Many thanks

Richard called to say he was arriving. Arrived promptly was very friendly and polite and helpful. Serviced the boiler and checked everything was working as it should and gave us extra maintenance advise. Very pleased and would recommend Richard.

DAVE A was very efficient, had a good sense of humour, very nice chap.

Dave A Very good service received , repaired boiler first class

Dave A brilliant chap came out n sorted it all out . House lovely and warm . A credit to you .

Richard visited with a nice smile on his face and kindly sort the boiler out.He is professional and caring... Made our day . 😊

Dave A did a great job.

Richard the engineer was very professional. Service carried out was excellent.

Excellent service from Dave A who came very promptly and sorted us out straight away. Thanks very much.

Richard was very helpful even though it was late evening. He fixed the work. Amazing and friendly person.

Dave A excellent service very helpful

Dave A. great service quality. Very helpful, explained everything in very straightforward terms. Many thanks. Bill Walker

Dave A came to service the boiler. Got everything sorted quickly and efficiently. Had a good chat too. Couldn’t ask for a better service.

Richard was very helpful and dealt with all our boiler issues thoroughly. Great service, highly recommended. Thank you!

Boiler pump failed yesterday. Gasway fixed it by lunchtime today, so I was only a short while without heating. I'm on their Platinum service cover. Richard phoned me this morning to give an estimated arrival time and took the initiative to anticipate which part to buy on the way. He fitted it quickly and did a full safety check. Boiler working well now. Good communication, good attitude and good service.

Richard was great, he was very efficient knowledgeable and informative whilst resolving the problem quickly. Very grateful for his help and fantastic service provided.

Richard kept me updated on his potential arrival time throughout the day, my issue wasn't urgent so wasn't worried but appreciated the calls. Everything was sorted quickly and I was back up and running. Cracking service.

Dave A promt and efficient.

Dave a fix heating and saved us money

Dave A serviced my boiler. He was very professional and friendly.

Dave A has done a fantastic job fixing my boiler! Thank you so much mate!

Called out Richard he came in the next day fixed the radiator that had stopped working and also fixed another 2 issue that I wasn’t aware of. Very professional and friendly

Richard was everything you want in an engineer. Understood my problem, came prepared with the correct replacement parts and then fixed/ changed with minimum of fuss. Worked quickly and cleanly and explained the new controls in a simple and easy to understand way. Will always ask for Richard in future. An excellent ambassador for Gasway.

Dave A has been servicing my boiler for several years now, he provides excellent service and would recommend him to anyone.

Dave A serviced our boiler.

Dave A was really helpful! Thank you!

Dave A was really good, fixed the problem really quickly. Very happy

Dave A came to service our boiler today. Brilliant service from Gasway!

Dave A was really good very professional a really nice person top guy

I have just had an air source heat pump installed by the team and just wanted to express my thanks for such a great quality installation from everyone involved from design to completion. I wanted to ensure the work was undertaken by a quality MCS registered company and could not be more pleased that I choose Gasway where I was able to redeem the BUS voucher that made such.a significant contribution to the overall cost. It looks like we should save appropriately 3000 kG of CO2 annually by swapping from oil so all in all, a very positive outcome both in terms of running costs but also removing the need to buy and store oil.

Dave A fabulous service, couldn’t fault the service.

Dave A - boiler check quick and sufficient, advice given on the roomstat.

Richard serviced our boiler last week and as always provided a first class service. Very helpful, courteous and informative. Many thanks.

Gasway installed a new combi boiler for us , Callum and Hazel did a very neat job, unfortunately through no fault of theirs we had a leak under the floorboards, Gasway were marvellous in finding and repairing the leak at no extra charge, Steven and Carl were also very helpful. The work they all did was excellent, they were all friendly and helpful and we would definitely recommend Gasway.

Really great company to use, profetional, efficient, and always friendly, knowledge of all questions asked, best company out there in my opinion, just wanted to thank Ellery for his visit yesterday, lovely bloke, friendly, chatty and very profetionsl ; ) 100% trust in this person and company Cheers guys n gals at GASWAY ; )

Dave A Has servist my boiler for years hes the only one i trust to do it well . So always ask for him

Kevin is a great engineer, very polite and respectful and has serviced our boiler for another year Thanks Kevin

Richard did an excellent job took less time than for a Dominoes Pizza delivery. Excellent service, highly recommended. Prad

Dave A! I recently had a fantastic experience with Gassway Plumbing. From the first call to the completion of the job, their team was prompt, professional, and knowledgeable. They quickly diagnosed the issue and offered a clear, fair estimate before beginning any work. Not only did they fix the problem efficiently, but they also took the time to explain what caused it and offered tips to prevent future issues. Dave was respectful of my home, wearing protective covers on their shoes and leaving the workspace spotless afterward. I’m extremely pleased with the quality of service and would highly recommend Gassway Plumbing to anyone in need of reliable plumbing services!

Richard was extremely competent and fixed a problem caused by sub par work carried out by another company

Dave A lovely service and with a smile - thanks! A quick clean reliable service on our boiler. :-)

My friend had an appointment with a gas engineer yesterday (30/10/2024) and the service engineer did not attend. After telephoning Gasway, she was told that they now couldn't come out until January which is very poor. Yesterday's appointment seemed to be cancelled for no reason by themselves! Gasway is a subcontractor working within an insurance /service insurance on behalf of Scottish Power

Great service, friendly, no complaints.

Richard to carry out my annual boiler check. He was very efficient, thorough and professional thorough out..

Superb - polite, knowledgable,enthusiastic and very hard working. Richard was exemplary

Dave A and Will sorted this. Superb service. Thank you

Dave comes to service my boiler regularly and I am very happy with his service

Dave A service our boiler today great customer service, and very polite ,thank you .

Just had my yearly boiler service by Kevin, very professional and left the area clean and tidy.

Dave A turned up on time and was very helpful and friendly and serviced our boiler.

Dave A was really helpful, noticed chemicals were missing from our boiler when installed after the developer and helped answer some queries that I had.

We had Richard come round to check out an issue with our hot water, he turnt up in the morning and got to work ASAP, no fussing around and gave me the wonderful news that we would have our nice warm shower back again! Thank you so much for getting this done for us in such a quick space of time! Definitely made me look forward to my day now!

Had boiler service by Ellery today,as always he is friendly and am pleased with the service.

Dave. A came for boiler service. Lovely friendly and knowledgeable man. Tidied up afterwards and made me feel at ease . Would definitely recommend

Dave A has been to our boiler, and was very polite & helpful. Thank you

Amazing service from this company,right from the word go. I honestly can recommend this company as dealt with many companies in the past . From Justin providing a detailed report and great communication to the fantastic engineer who carried out the work called Richard who provided me with an outstanding service and went above and beyond my expectations from a gas engineer . Great job guys and Gasway …. thank you.

Dave A excellent service, friendly and efficient

Dave A came to service my boiler today, found a problem and sorted it at same visit. Pleasant and helpful man. Thank you

Richard was extremely professional. He was prompt, polite and competent. He kept me informed about progress, went the extra mile to ensure successful and timely completion of the job and left everything clean and tidy. Well done and thank you!

Dave A service my boiler expertly many thanks Karen Cooper

Dave A has just serviced our boiler and was extremely efficient

Fantastic service, really nice engineer & everything sorted out.

Dave A serviced my boiler today very efficient and did a good job

Richard did a superb job today. Very efficient, friendly and knowledgeable. Very pleased

Great to see Kevin again ...he serviced my boiler a couple of years ago and spotted a fault and Gasway and he put it right and it's always nice to see a familiar face and someone who knows my boiler. 😀

Dave A came out got on like best mates, done the job all sorted best fitter on gasway thank you for great service

Richard came out when our Boiler was completely broken down .. he had worked a full day already but still came to us and thankfully had the part to get our boiler working again as it was a cold evening . Richard was polite, professional and explained everything well . He did a great job .. thanks Richard ! We are lovely and warm

Richard kept us informed at all times on arrival he was very polite very professional and very efficient could not ask for better service late on a Sunday afternoon

Dave A, Sorted Out our issue straight away without any mess or hassles, got to the job within a hour and sorted out the hot water problem, Many thanks Dave!

Thank you so much to Richard for fixing our boiler. We struggled with hot water for so many months and he fixed it in less than in an hour. Thank you once again for awesome service!

Richard was brilliant. We had no heating or hot water and Richard arrived quickly, diagnosed the problem and fixed it. Left the area clean and tidy. Thank you for an excellent job.

Richard excellent helpful efficient

Dave A was excellent. Kind and courteous.

Richard has always been amazing

Richard, came round on a call out. Did a great job repairing the boiler as he has done before. A really well organised professional.

Dave A came to service our boiler today. I found him to be friendly and professional. He gave advice about a problem we're experiencing. He also remembered us from previous visits

David A very good service

Dave A serviced boiler today. Efficient and very pleasant very pleased.

Dave A sorted our radiator out, absolutely great man and nothing was too much to ask!!!!! Highly recommend thank you!!!!!!!

Very pleased with the service, efficiency and friendliness of Richard from Gasway who visited my property today to fix my boiler after several days without hot water and heating. Really appreciated your help, thank you Richard !

very pleasant gas man very clean and tidy

Dave A serviced boiler as usual. Polite, helpful and efficient.

Richard out-of-hours was superb and went above and beyond.

Bloody ridiculous get you waiting in all day lose a day's pay because they won't give you a specific time to then get a call at 4.55 to say Ah can't come today it will have to be tomorrow don't they realise people work ? !

Richard has good customer care and relationship when in my property. He goes extra mile in making sure my boiler is up and running correctly.

Dave A was Very helpful and pleasant and carried out the service efficiently for me. Thank you.

Richard was a superstar. Turned up early on a Saturday afternoon. Figured out pretty quickly we had issues both with the pump and a blockage further up. Replaced the pump and pipework in a couple of hours and didn't leave til he'd checked everything was working and our house was finally getting warm again. Legend!

Good communication and fast response

Boiler serviced by Dave A, great guy and does a great job each year

Dave is an amazing engineer who has been very helpful each time he had to either repair or maintain my boiler.

Richard from Gasway visited me today for my annual boiler service. He spotted a problem, took a photo and explained it to me along with the cost of the repair. This is my second visit from Richard over the years and he is a real asset to the company. I highly recommend Gasway, I have been using them for several years and I always get a topnotch service from all the engineers.

Excellent service. Kevin arrived on time and was very helpful and professional. Thank you

Dave A came on Monday, found the problem, returned today, sorted everything out and serviced the boiler as well. Everything fine, very good service.

Excellent service

Dave A came to service our boiler.He was very pleasant and made a good job of our boiler.I would really recommend him to come again. Very good worker.

Excellent service from Richard very early on a Sunday morning, went above and beyond what was required, very polite and courteous, would highly recommend

Honestly speaking Richard has been amazing really professional and has helped us with our boiler and answered all our questions and concerns.The fact that Richard has really good customer service makes customers want to request him back to help with other jobs.Thanks Richard Ryan & Ria

Dave A.... fantastic, second time he's visited us, always excellent, nice chap too. Very happy with his work, his knowledge is fantastic. Many thanks again!

Excellent customer service. Richard rang ahead to estimate appointment time and came prepared with the right spare parts. Thank you!

Richard was super friendly, gave me plenty of notice before his arrival and resolved my issue in under 5 minutes, couldn't ask for more!

Great job from Dave A.Identified a problem when bleeding a radiator and fixed it for me.Really grateful,good bloke.

Richard was a simply a lovely guy and fully explained what he was doing etc. and offered advice.

Richard has been to service our boiler twice now and i can honestly say he’s the loveliest, most professional engineer and a total credit to your business.

We purchased our gas boiler and radiators through Gasway. We have always had excellent service from this company. The boiler is serviced annually by them and their engineers are always competent, courteous and thorough.

Dave A is a highly skilled engineer. We have had no heating for 4 days. It’s freezing in my house. He came and reviewed our problem and within 10 seconds (no exaggeration) it was diagnosed and within 30 mins it was resolved. Thank you Gasway. I am literally going to tell everyone about your service. Dave is personable, friendly and very professional. Great hire!

Excellent all round service from Kevin ..

Excellent service from Richard - many thanks

Dave A arrived on time, very friendly and chatty whilst working.sorted a noise issue, all ok.

Dave a very good polite person friendly nothing to much trouble always a pleasure to see him

Richard was really helpful and did a superb job despite it being a complex issue to resolve. Excellent service.

Dave A was polite and was helpful he did a wonderful job

Richard has visited more than once and on each visit has provide an excellent and conscientious service.

Dave A. serviced our boiler very happy with his performance, arrived on time and he was very professional

As always excellent prompt service. Richard went out of his way to ensure our repair was done immediately with minimal disruption & to a very high standard. Professionalism at it's best. Thank you

Engineer arrived on times and was very thorough and professional.

Dave A serviced my boiler today, thorough and efficient, keeping me informed about what he was doing. Hope we see him again next year.

Quick service and everything sorted by Dave A.

Rodney aka David A is always very helpful and kind and easy to chat to and sorts the issues out straight away.

Had a home emergency. Richard was able to fix the problem, promptly. Richard was professional, polite and very friendly. Efficient, swift service Would highly recommend Thanks!

Thank you Dave for your service. Much appreciated!

Dave A did the service with me. He came on time and explained us very professional.