HGS Plumbing and Heating Limited

HGS were extremely prompt at responding to me and fitting me in when my boiler broke down and needed to be replaced. They were amazing and efficient, while being honest with what they thought was achievable. I highly recommend them.

Provided a quote based on a description and photo of faulty radiator, then turned up on date agreed and installed the replacement quickly and effectively (while also being polite and considerate towards the cat, which is always appreciated). Thanks!

Have recently had a new boiler installed and HGS was brilliant, would recommend without hesitation.

HGS were recommended by a friend, and I am so glad that I took his advice. Had a small repair and service completed on my Gas Boiler. Lovely engineer, and great value. Thank you HGS

Just what you need in a tradesman visiting your home; clean, tidy, polite, friendly, efficient and good at his job.

We’ve been using HGS now for about five years and they are always professional, friendly and top quality. Today, Rob arranged an urgent appointment to fix a leak behind a kitchen cupboard. Ash managed to repair this without having to make cuts in the cupboard or remove it, which we just thought would not be possible. Fantastic service, highly recommended.

We needed a boiler replacement this winter and HGS were fantastic. From initial contact, review of problems through to replacement. All supported by the team in the office. I felt reassured and confident in their advice. The new boiler is making the house warmer and seems to be more efficient, which is fantastic. Thanks all involved at HGS

Very happy with my boiler service. Friendly engineer, great customer service and good value for money. Will definitely use HGS in future!

Great service - had an urgent problem and they sorted it within an hours. Very professional and good customer service. Technician also extremely helpful and friendly

I called HGS, when I had my heating breakdown early morning. Rob was extermely helpful and arranged for one of his experts Matt to check. Matt was very efficient and professional in finding the problem with our Honey well heating system and got things resolved in no time. I can say simply brilliant. Thanks! Zac

I had an excellent experience with HGS Plumbing in Norwich and would highly recommend their services. Despite being extremely busy, they managed to attend my elderly parents’ property much sooner than expected - arriving on the same day. From the first phone call, Rob was exceptionally courteous and helpful. He explained the situation clearly and set realistic expectations, advising that it might take a couple of days to get someone out. Given that my parents (aged 78 and 82) were without central heating due to a boiler fault, I was incredibly grateful when he arranged for an engineer to visit that very afternoon. The engineer was professional, knowledgeable, and very considerate. He was able to get the boiler running again by addressing an issue with the pump and also took the time to bleed a couple of radiators. My parents were extremely pleased with both his manner and the quality of his work. Overall, I was thoroughly impressed by the team’s efficiency, honesty, and genuine care. HGS Plumbing provided outstanding service at a time when it was truly needed. Highly recommended.

Outstanding response from Rob / Christine and Matt , highly recommend to all of my family. They had a cancellation today and managed to provide a breakdown repair and service on my boiler. Excellent customer service and Matt the engineer was very knowledgeable and diligent

HGS have been looking after my plumbing & heating in both my domestic & commercial properties for over 20 years & I recommend HGS to anyone looking for an efficient, reliable & trustworthy firm! Thankyou for always taking such great care!

I got this plumber recommended by a friend, and I’m really glad I went with them. From the start, Rob was great with communication, very accommodating when I needed to reschedule due to work, and always kept me updated. The plumber arrived on time, quickly diagnosed the issues with both radiators, and completed the repairs efficiently. Everything was done timely and as per agreed budget. A part of the job was not necessary so I even got a lower invoice at the end. I really appreciate the quality of the workmanship and how smoothly the whole process went, great service all around. I’d definitely recommend HGS them for any heating or plumbing work.

My partner and I needed a new boiler, replacement radiators and some general plumbing to our flat and after choosing HGS Plumbing for their consistent good reviews we contacted them via email with our list of work. Their responses were prompt, professional, efficient and friendly. All work was completed on time and the quality of work was excellent. Highly recommend.

We used HGS Plumbing and Heating for the first time today and had a really positive experience. The service was excellent and the company helped our situation by seeing us quickly with the attending professional being very thorough and knowledgeable. Will certainly be using them again.

Really helpful local company. They came to my rescue by installing a new boiler with only a few days notice. Really efficient, polite, punctual. Highly recommend.

HGS are an excellent local business, I'm so glad that I found them. They service my boiler every year, send me helpful reminders, and recently made time in a really busy day to come and sort out a leak that was threatening to become urgent. I strongly recommend them.

We have been using HGS for servicing our boiler and various plumbing work for several years, they are always very professional and know what they are doing. When our combi boiler failed the flue integrity test, leaving us without hot water, they arranged to get us a new boiler installed in 3 days.

HGS plumbing and heating are unprofessional and profit focused. The owner is only focused on saving money and squeezing the most that he can out of each customer. I do not recommend this services for landlords to use as the company will try to add on many unnecessary extras, viewing you as a cash cow to be milked.

I’ve used HGS twice now, first for a leaky toilet and then last week for replacing my old, knackered boiler. Both times, they booked me in earlier than expected, which was great for a quick turnaround. The work was spot-on – no issues at all. The chaps they sent were friendly and professional, and my new boiler’s working perfectly. Really pleased with their service and would definitely use them again.

HGS are a great company to do business with. You don’t get any surprises with them. They come and look at your work. Tell you how much it will cost. Tell you how long it will take and do the work quickly, cleanly and professionally. Matt, who replaced my immersion heating elements was lovely. He’s been to our house a few times and even the dogs welcome him like an old friend.

Rob from HGS was unprofessional and lazy. Instead of attending my home to assess my leaking toilet, they asked me to send them photos. On the basis of these they gave me a quote and guidance that was completely incorrect and has led to me incurring significant unnecessary costs.

HGS have been servicing our boiler and keeping it in good condition since 2019. They are always very informative and friendly. In 2025, we needed a new boiler installed, and they were just as helpful and thorough. Could not recommend more.

Honest and professional, will be my go to plumbers! Thank you

Two days after buying a new house I found out I had a leak and needed a plumber urgently. I called HGS after reading their reviews and they were amazingly helpful. Rob went above and beyond to get someone out to me as soon as they could and Ash the plumber did an amazing job. Professional, friendly and fairly priced.

Always quick to respond, helpful and supportive. Expert intervention as and when you need.

PERFECT. a joy to find a reliable & friendly company to do our plumbing work. fast, reliable and friendly service all the way. a pleasure to deal with and the work carried out was professional and top quality. a big thank you to all.

Amazing service- booked in with two days notice, took minutes to complete the job and very friendly office and engineer staff. Good value too compared to other quotes. Will definitely use next time we need any help in that area 🙌

HGS fitted a new boiler for me a few years ago and have serviced it regularly since then. Their service is impeccable, efficient, professional in other words excellent in every way. I am a very happy customer and would highly recommend them.

Fantastic company, quick to reply, very professional sorted a leak with our boiler. We also had a service done on the boiler all sorted within days of contacting them. Would HIGHLY RECOMMEND

Great customer service and went the extra mile to get the job done quickly. Very good workmanship and overall a very positive experience. Highly recommend 👍🏼

I want to commend HGS for their great customer service and they also were able to fit me in a short notice which was very kind. The chap who came over was polite and helped me understand more about my heating system.

A fantastic company! Really good service, everything that needed doing was explained clearly to me. I couldn't recommend them enough.

A fantastic service delivered by an experienced and friendly team. I have been using them for years and they have been consistent, reliable and good value for money. I can’t recommend these guys enough.

Very poor service. Too expensive. Not recommended.

The engineer was here in record time, pleasant, professional and - there best bit- basically half the quote I had been given by someone else local to do exactly the same job! Couldn't be happier and will use them again if I need someone.

The engineers HGS employs have been great - polite, professional and reliable. However... over time I've found HGS's process of getting work booked in to be very time-consuming and bureaucratic. As a result it is unnecessarily expensive. For this reason I've stopped using them. You book an appointment. An engineer comes (at any point during a 4.5 hour window). They tell you what's wrong. In order to decide the next steps they must 'process the order' with the office. The office then follows up with a quote. Then you book a second appointment for the work to be carried out. So you end up paying for two visits (and a lot of waiting around at home) until the issue is resolved, potentially 7-10 days later. Meanwhile I'm still heating pans for hot water. The engineers seem to understand the frustration of this bureaucratic system but are unable to do anything about it. It seems HGS is very busy. Likely because of their great reputation. But the customer service is suffering as a result. I'm self-employed and understand the challenges of running a business atm but my advice would be to find a self-employed plumber who is able to be more efficient & agile and isn't clogged up with too many jobs. Hope HGS get this sorted as otherwise our experience with them was great.

Best company in town for all your gas needs! Fitted our new boiler within 48 hours of the last one going KAPUT! Thanks!

I have been using HGS for few years now and they are truly fantastic. I can trust and always count on them to do an excellent job. Never charge anything extra and honestly is at heart of what they do. Also excellent record keeping to manage their customers even after routine work. Cannot recommend this company enough. Thank you Christine and team

Amazing service from start to finish. Great customer service and workmanship at a competitive price. Highly recommend X

Thanks to Rob, Tony and Pete of HGS Plumbing & Heating for their hard work to solve our heating & boiler issues: the liaison between them to work out what they thought the problem was, helped us to feel confident with our decision to replace the boiler. Special thanks to Tony for his excellent neat work and he went out of his way to explain what he was doing at each stage of the process. And thank you for managing to fit us in before Christmas!

Marvellous service, amazing response, friendly and kind, knowledgeable of our heating system, with a special mention for Christine who took our phone call, who epitomises the ‘nothing is too muchtrouble attitude. I simply cannot recommended them highly enough. Michael

Was let down by another firm and Rob sent someone out to help the same day. The engineer Matt was very knowledgeable and found out the issue within 30mins and got it working again which was a big relief during December. Price was the best I’d found also, they don’t exploit you because of the situation. I’m glad I found this firm. Thanks guys

Fantastic service from start to finish. Matt came and resolved a multitude of issues with our boiler and even managed to pair our problemed thermostat back up. Matt was friendly, highly knowledgeable and efficient and always showed me what work had been done to boiler. He noticed and quickly fixed issues with our condensate pipe outside that other firms didnt. From previous bad experiences with other local firms, I was worried about rolling the dice on another firm. So glad I did though, would recommend these guys to everyone! Stellar work!

I've had a few jobs completed very well by HGS recently - new taps, boiler service and radiator repair. Ash did a lovely aul job (and was a lovely fella) and Christine in the office is always efficient and good humored - would have no hesitation in recommending this firm heartily

Needed new central heating boiler. Received helpful advice from the company and the new boiler was fitted efficiently and tidily. Excellent service, as we have come to expect from HGS.

Prompt professional service at competitive prices. Would highly recommend

The guys at HGS do work on several different properties for us, they are always professional and patient with our tenants. Their work is always of the highest standard and quality and they provide excellent value for money. Highly recommend them for both personal and professional premises.

I can’t thank this company enough I needed my boiler service for my house sale, they were very helpful from the booking appointment to the great engineer who carried out a very thorough service. Would highly recommend as very good price too.

HGS were recommended by a friend and I’ll definitely be passing the recommendation on. A very friendly and reliable service!

Just had our boiler serviced by HGS and can happily say that this was easily the best experience that we've had with any company for as long as we can remember. Christine in the office was so friendly and helpful when we first made the appointment and went out of her way to find a time that worked for us. The engineer arrived on time and again was super friendly, tidy and efficient. The pricings it should be noted were more than competetive, especially conidering the service and aftercare provided too. We all know that it's rare these days to find a company that doesn't fall back on 'computer says no' or 'you have to do it yourself online' but we're happy to say that HGS are one of the few who choose to do things differently and can't recommend them enough. Brilliant on all fronts - Thank You very much :)

I was a bit daunted at the prospect of having my entire heating system revamped, including back boiler removal, new boiler installation and new radiators and pipes, but the service was excellent, the stress was low and HGS were absolutely fantastic. Extremely pleased with everything I received! I have used this company multiple times for smaller jobs as well over the years and will continue using them as my first choice.

HGS regularly remind us that our boiler is due a service, and the engineer is always very efficient and polite whilst servicing. They also installed a towel radiator in the bathroom and, as usual, the engineer was pleasant and we were more than happy with his work. All waste was removed too.

We’ve used this company for four years and yet again have had another excellent and timely repair- this time a valve on our downstairs toilet! Matt was very friendly and skilled, as have all the employees of this company been. We wouldn’t go anywhere else 10/10

An excellent service provided by this company. They were prompt and efficient at answering my emails and telephone calls and they soon booked the work in and turned up on time and did a great job. Thank you Rob and Matt

I desperately needed a boiler inspection today to exchange on my house sale, Rob moved some work around to fit it in for me and did a great job. I can't recommend them enough. Thanks so much, if only all tradesmen were like you! 👍

HGS recently replaced my boiler. I was really pleased with the whole service - the office talking me through the options and scheduling a date that worked for me. The boiler was installed expertly, they explained how it worked and left no mess. Highly recommend.

HGS were recommended to us when we bought our house in Norwich in 2012. Since then we've used them for all our plumbing and gas work. They installed a new boiler and have serviced it since. We've been pleased with all jobs done. Christine in the office is always a pleasure to deal with and the company is reliable, professional, efficient and they even remind you when things like services are due. Recently we had an unexpected boiler issue 2 days before exchanging contracts as we sold our house and Rob went above and beyond to send someone to fix it - saving the day. Great service and would highly recommend. Thanks!

Fantastic service and quality work from HGS from start to finish. New boiler installed and working within a few hours. Friendly service and top notch workmanship.

I spoke with Rob at HGS as the office toilet valve had broken, Rob couldn’t have been any more helpful and had an engineer with us ASAP can’t thank the team enough and will definitely use them going forward

Great service from Matt, much appreciated, will be using again!

When we needed a new shower installed, HGS was quick to respond, competitively priced, and easy to work with. We're happy with the installation and will gladly hire them again.

Kind and helpful assistance. Particularly appreciated time given to explain what needed to be done. Very reassuring!

Brilliant job by Matt of HGS Plumbing and Heating, no concerns recommending HSG for all your plumbing and heating needs.

HGS are fantastic. I contacted them, via their website, about a water leak and Rob promptly got back to me with a really competitive quote. Matt then came out of his way to fix the issue - which he did so well. Finally a big thank you to Christine for organising it all - great service!

Had an issue on our un-vented system, HGS managed to get an engineer out quickly who resolved the issue, engineer was polite and helpful.

HGS are always great when they service and sort my boiler out. Really needed dishwasher help and like knights in shining armour that they are they were my heros. Quick, efficient and informative. Would never go anywhere else now!

This is a superb company. When I first contacted them they tried to save me money from the word go. The plumber who came today was excellent. Very quick and thorough. Professional and very clean. I was kept informed throughout as to when they'd be coming. The office staff do what they say and keep things going. I'd be more than happy to recommend this company.

When I first dealt with HGS I was highly impressed with their service- even to the point of writing them a good review - I even said I’d never consider using another plumber!! however over the last 2/3 years their levels of customer service have plummeted. My recent experience has caused me to vow to never use them again. It appears that in fitting a new £2000 boiler system they omitted to fit a £20 bypass valve which has resulted in us having constant issues ever since- finally they were advised to fit one by the boiler manufacturer- problem resolved! But of course it’s us who gets landed with another £200 bill!!! Throughout this their attitude has been less than helpful. You also need to be aware that you are paying for the engineers time from the time he collects the part from the wholesaler (wherever the wholesaler is …..- which I suspect could also include a stop at costa , sandwich shop, petrol station………

Highly reccomend, have been excellent in both routine and emergency appointments!

I've used HGS for a couple of years now and they have always been excellent. You ring up and the phone gets answered by someone who knows what they're talking about. They come out quickly, their engineers are polite and skilful and they're happy to explain things thoroughly.

I have used HGS on several occasions in the past and have always found them to be very helpful, and knowledgeable. Excellent customer service

Second year using HGS for our boiler. Great customer service, polite and efficient engineer, all round great value. Highly recommended.

Exceptional service from start to finish. I am In the process of selling my property and required a boiler service as soon as possible. I called Rob ant HGS who could hear the sheer panic and worry in my voice and immediately reassumed me and helped. he made me aware that due to being so close to Christmas they have had a lot of emergencies so it may be unlikely they will get me in before. Rob and the team were very efficient in keeping me updated and a few days later called me to say they could fit me in - a week before Christmas. The engineer Ash came to do the work, he was efficient, tidy and very polite. The team were fantastic and I couldn’t sing their praises anymore. Highly recommend, amazing and well priced. Thank you HGS for making my Christmas unstressful and a happy time.

An absolutely brilliant company. Made a huge difference to my Dad's life by sticking with a difficult supply issue and then installing the gas fire perfectly and in a really friendly manner. I recommend them wholeheartedly.

First time using HGS for a basic boiler service. Very good communication, the technician was running late but phoned to make me aware. Very helpful when he arrived and very reassuring! Will definitely use again for future services/problems.

HGS have been servicing and repairing my heating system for quite a few years now and have always provided an excellent service. The customer care from the office team is second to none and everyone is so professional but at the same time, friendly and considerate. The engineers who have attended our house over the years have always been very polite and respectful. They have taken great care whilst in our home and have always done a very professional and effective job, with no call backs. I would definitely highly recommend them to anyone looking for a trustworthy and competent company to look after your central heating.

Excellent service from start to finish. Office staff helpful and accommodating. Engineer who came to service the boiler was refreshingly respectful, polite, and informative. Have recommended on to family and friends. Very competitive price. Will be returning for any future works and annual service of boiler.

I've never written a review, but am so pleased with the job HGS recently did that I've decided to write my first review ever. They have been servicing my boiler for 5 years and are always very thorough with it, taking their time to check everything. Recently, I needed some plumbing issues fixed, such as; replacement of under kitchen sink pipes (all of them, as they were really bad), replacement of bathroom basin taps, upgrading to a mixer tap from standard separated hot and cold water taps, replacement of a boiler fan, etc. and they did all that to a very high standard. On top of their great work, I like that they are always quick to respond to my queries, which is great when you need to fix something asap, everyone from the engineers and admin people in the office are very friendly and I think their fees are competitive. I really can't recommend them highly enough. Overall, a very satisfied customer!

Great team to deal with, fixed the problem in no time. Will definitely use again

HGS were great, very responsive when we had a problem with a shower that had leaked and ruined a wall. Other plumbers didn't seem interested when they had simpler jobs they could take on instead of us, but Rob and the team at HGS talked us through what we needed to do and were patient and understanding while we arranged other trades to work around their visits. Very happy with how everything turned out.

We have been using HGS Plumbing, Gas and Heating for many years having had several tenanted houses in Norwich. We would not think of going anywhere else. Problems are dealt with speedily, reliably and professionally. Rob Girling and his team communicate well and go the extra mile. Rob takes a real interest in boilers … and all at a competitive price.

Great from start to finish, what was a complicated job they could have walked from they stuck with it and were extremely helpful

Another good annual boiler service from HGS. Staff are friendly and efficient. Their engineers are knowledgeable and helpful. I've used them for several years now for heating services, replacement parts and leaking pipework. Well worth a call.

Great customer service.

Great service, all colleagues were a pleasure to deal with. Had a fault found right before the bank holiday weekend and they endeavoured to find an older part and fitted it within a few hours. Also I faffed about with payment and they were very gracious with the wait. Return customer now.

Great company! Prompt and efficient (and very friendly) service of a high standard. Couldn’t be happier, would certainly recommend.

A great company which I have used a number of times now and most recently they have installed a new boiler for me. They have always done an excellent job and are very professional.

It's like having a plumber living next door They are here straight away and the staff are second to none.

I was let down by another plumber and in an especially difficult situation as my partner has cancer. HGS were very understanding and helpful and came to the rescue. I really can't recommend them highly enough and I would certainly use them again. Jim. Norwich

Did a really good job! Will happily recommend to others

Lovely helpful team and great service.

Very helpful and knowledgable

I use this company for 8 years and cannot recommend enough. They service my boiler annually and do any repairs or installations. They are always polite, professional and tidy providing high quality of work.

Brilliant company and service - HGS went above and beyond to diagnose and remedy issues with our domestic hot water system. Rob couldn't have been more helpful and spent a long time advising us on the phone, from initial enquiry to follow-ups. Both engineers were friendly, courteous and went the extra mile to get everything working again. Cannot recommend them more highly!

We were looking for a new shower to be fitted. I emailed a number of companies for a quote but HGS were not only the first to respond, but did so in a really helpful way. We chose to go with HGS because of the speed in responding and because of the excellent quote. The shower was fitted promptly and by a very knowledgeable plumber who also advised on some other plumbing concerns we had. We will definitely use HGS in the future.

We had a faulty TRV changed. Splendid service thank you. Engineer arrived promptly, was professional and efficient. In addition courteous, neat and tidy work, cheerful and polite. A good job well done, thanks to all concerned.

Called HGS as needed to get my father in law's heating fixing. Mike in the office was so helpful and even offered advice to get it working until someone could come out. Then when Matt came to do the work, he was very good got the job done and was very understanding making sure everything was fine and also offered advice regarding the heating system. Will definitely be using again for service or repair.

Mike and HGS Plumbing did an efficient, quick and professional job on repairing and flushing out our heating system to return it to working order. We'd been let down by a previous plumbing firm who had spent weeks assessing the property, not fixing anything and then told us we needed a new boiler. With one visit Mike was able to assess the problem and returned promptly to fix it without the need for a new boiler. Mike also took the time to talk through each step of the process in detail, but also in a language someone with no plumbing experience could understand. Super happy with the service.

Used HGS to repair faulty boiler the whole experience was great speaking with real people on the phone the initial appointment was made quickly and the same for the second for the repair. Both engineers were polite and friendly and did a tidy job. Can't recommend HGS enough.

Replaced a leaking hot water cylinder for me Jan 2023, very quick service during a cold snap and excellent service all round. Rob and the team have been polite, professional and responsive throughout and I wouldn't hesitate to use them again or recommend to others.

Rob and the team were great when our boiler stopped working on the coldest week of the year so far. I rang on Monday morning, they sent someone out on Tuesday morning and then the new boiler was fitted by Friday. They prioritised us as we had no heating or hot water and have a small child in the house. Really happy with the installation and the guys made everything good in the house. Would happily recommend their services to anyone.

Came at short notice when we lost our heating and it was freezing outside. Stayed until 7pm to complete the job and we were warm again. Highly recommended

Excellent service and very good value. Mike at HGS Plumbing & Heating really helped us out at short notice when our boiler stopped working. The issue was resolved quickly and efficiently.

HGS installed a new washbasin tap in our bathroom, a leak developed afterwards. HGS sent the plumber back who told us the original soldering of the pipe was defective and this had caused the problem which meant HSG would charge for this work. We never had a leak before the new tap was replaced. So after a telephone discussion with the office Manager we agreed to pay starting from 9:00am. The job was finished at 10:30. We subsequently received a bill for 2 hours work, meaning almost £40 more to pay than we expected! We did query this but to no avail. HGS has a strange policy built into their billing – it is immediate payment or you risk paying 5% on top every day after day 1. We’ve never had that from any other company for any kind of work. So, we have paid but are taking the case further. So, if you want to face a demand FOR IMMEDIATE PAYMENT OR ELSE, dealing with an MD who doesn’t seem to have two crucial words – CUSTOMER SERVICE – in his vocabulary and receive a bill calculated differently to your calculation then these are your guys. Otherwise – STEER WELL CLEAR!

Almost all companies I've dealt with recently have been totally apathetic, Rob does not run HGS in that way which is a breath of fresh air! This year I've had some leaks fixed in the bathroom, boiler maintenance, and Instillation is planned. I've never come across a company that cares so much! Nothing is too much trouble... Rob will move heaven and earth to make sure you get a great service and are well looked after. On top of that, they'll take the time to review your situation and advise- not what will make them the most money, but what they think will provide you with the best end result. Couldn't recommend more! 10/10. THANK You HGS & Rob!

Professional and very knowledgeable. Could get appointments without delays and my boiler is now working perfectly. Thank you!

We just had a plumber from HGS at very short notice to fix a leak. They were able to coordinate his arrival with me coming back from work and he was extremely skilled, friendly and knowledgeable. He even spared a moment to diagnose another long term problem that I asked him about. Great service, I will always use HGS for any job covered by their remit.

They're kind and helpful, they're really good at communicating with the customers and handling the issues as a team. They're very responsive.

Very helpful company who went above and beyond to get a gas safety certificate completed despite the tenant (me) being a complete nuisance

HGS did a great job converting our old back boiler system to a combi boiler . We initially had a national online comany come in to do it but they did not seem confident in being able to do the job. HGS were the opposite, giving us confidence in their abilities straight away. We left them to it for 2 days and didn't have any queries from them and everything was working well at the end of it. Very professional and left the house we clean and tidy. Would highly recommend.

Mike was really helpful, as it was tricky, and I really appreciated that he came out within 24 hours and before the weekend. Thank you.

Very professional and polite service went out of their way to get my boiler working. Will defiantly be calling on their service again.

Cannot recommend this company enough. Brilliant from start to finish - boiler upgrade installed swiftly and without mess by really lovely people!

Had a new Baxi boiler installed by HGS excellent service and very friendly to deal with, both office and enginerrs

Brilliant company. Always helpful, easy to deal with. Highly skilled. Definitely recommend these guys. Carl Smith (MD) SAB Group, Norwich.

Fantastic service and communication. Really helpful, knowledgeable and ready to solve the problem. Much appreciated

I had a new boiler fitted by HGS Plumbing and Heating and was very pleased with the service. The crew were careful to be clean and left the workplace tidy. They identified a couple of related issues which were also resolved entirely to my satisfaction.

HGS have done work on our house a couple of times - installing a new sink and vanity unit, and installing a new boiler - and I would very happily recommend them. They are always very helpful when I call up with an issue, take the time to go through possible solutions, and are honest about costs and timelines. The work is professional and efficient.

Rob came to the rescue when I had a leaking pipe. Arrived when he said he would, quickly solved the problem and got the water back on. A great job. Thank you

Can only endorse previous comments. Appointment made quickly and Justin called on time and serviced my (old) boiler. Very polite and professional. Many thanks to Christine for organizing everything and keeping me updated, always with a sense of humour. Would certainly have no hesitation in recommending them. Many thanks Ron (''boyfriend''!) Ashton

Excellent work. Turned up that afternoon and fixed the leak in minutes. Very helpful company

My boiler was not producing any hot water and so I contacted HGS. Mike answered my telephone call promptly and kindly managed to arrange for a plumber to come out the next day. Fortunately, the issue was quite simple, but Justin, the plumber, was very helpful and took the time to explain the problem, check all my radiators and advise me how to correct a further possible problem in a drop in pressure. Have had no issues since Justin visited three weeks ago. Am very pleased with the service. Mike called me the next day to check all was well, which I thought was very decent of him. I found the firm communicated very well. Thank you for your prompt and honest service, it is much appreciated.

I have been using HGS for work in my own home and my rental properties for several years. They are always efficient, reliable and very competitive with regards to price. I cannot recommend them highly enough .

excellent and friendly service. very quick to respond to my enquiry and promptly sorted an appointment. highly recommend using them

I had a broken tap, it doesn't sound like much but it was a big inconvenience for me, when life is stressful enough at the moment. Mike, Rob and Matt at HGS couldn't have given a better or a more personable service. I was delighted with the service I have received. Thank you very much. Becky

I’ve used HGS a few times now, and they’ve always provided impeccable service. They always advise fairly and clearly, and they’re very reasonably priced. I always feel very well looked after, and they have always helped me swiftly. Would definitely recommend!

Having bought a house in summer, I hadn't realised at the time how immensely inadequate the main radiator was in the main livingroom. After an immensely chilly couple of winters I decided to get in touch with HGS Plumbing and Heating. They promptly came around and measured the room and did the calculations to work out what type of radiator would be required. The work was completed by Matt who is an absolute diamond. A professional who clearly enjoys his work, and did a wonderful job to also fit the TRVs (there were none in the house!) and also ensure the boiler was working correctly. This room used to take several hours to raise the temperature by one degree, it now heats the room up lovely in about 20mins! Also very grateful to Rob and Mike who've been managing the work and keeping in touch. There is no doubt that I will continue to use HGS for my plumbing and heating needs in future. A fantastic local company and job very well done!

Truly professional company, very helpful, friendly staff and work completed in a day. Thanks, Andrew Burton.

Top quality service: repaired our central heating with a quick response, polite and helpful engineer.

I was very pleased with the service and the engineer was very efficient. I have recommended this company to my friends.

Justin was very friendly and he provided a highly professional service. I could see that he was very thorough in his inspection and went the extra mile to solve my boiler issue rather than trying to do the minimum amount of work. He also gave an honest recommendation. Good value for money as well.

Great company, very professional service from telephone to visit, everything was very nice and smooth. Highly recomended

Had a new boiler fitted, absolutely fantastic service. Really professional and kept us informed throughout the entire process. Would recommend to anyone.

Always a pleasure to work with Christine, Mike and Rob, they always help out where possible and fit gas safety's/emergencies in around their busy work schedules for us.

HGS were honest, prompt & they communicated with us very well. They gave an accurate quote & carried the work out asap.

After having moved here from Essex it was a bit of a lottery with who to call on with plumbing needs but we were on to a winner with HGS I'm glad to say. We experienced a very friendly and personalised service throughout, with our issue solved in a timely manner. Both engineers who attended were knowledgeable, efficient and a credit to their company. I'm more than happy to recommend their services.

Rob at HGS came to my rescue when my multipoint water heater broke down . He explained my options clearly and recommended I installed a Baxi Combi Boiler which would be reliable , easy to maintain and give the option of central heating in the future. However this was not an easy task for him as there was a shortage of available combi boilers country wide , in addition we had to satisfy the Freeholders of the property as it was a leasehold flat and the tenant was without hot water. We worked together and Rob not only managed to provide drawings of the job approved by the Freeholder but also source the Baxi Combo of choice and installed it within a week and with an excellent deal on price to boot! Thus great satisfaction was achieved for myself the Landlord and my tenant .

Very friendly, efficient and top quality service. I would highly recommend HGS and always use them for all of my plumbing needs. They always come out very quickly and don't charge the earth either.

I've used HGS for a few years now and would not hesitate to recommend them. They're unflappable! Most recently they leapt into action to sort out a non-flushing toilet. Disaster struck early morning and by mid-afternoon they'd replaced the flush and had it working again, much to everyone's relief. They always answer the phone to offer help and advice and get back to you promptly and efficiently. In short, they're a joy to deal with.

We've used HGS twice now for our annual boiler service. Excellent service both times, most recently for a house sale, they were able to book in an appointment at short notice. Would recommend.

I've used this company a few times now for plumbing and heating repairs. The service I've received has always been excellent. I would highly recommend them.

Great service look after my nan well

I cannot thank Mike and Jordan enough for sorting out our boiler issue which happened on a Friday evening. Mike was able to source the part and it was fixed by 9am the following morning. HGS are absolutely fantastic and I would recommend their professional service to anyone.

Very expensive...harsh on the poor employees.

They were super friendly form the start and responded really quickly - booked it in and got it all sorted for me with minimal work and a really good price! The guys I spoke to were really nice and made it all so easy - will definitely use in the future!

I cannot rate HGS Plumbing and Heating highly enough. Not a great start to 2022 as boiler failure left me without heating and hot water in bitterly cold weather. I am a wheelchair user and Rob very quickly sent out engineers and a quote within a couple of hours. Due to the kindness of other customers allowing me priority, my boiler was installed two working days later. Friendly, efficient and Covid compliant, work was completed by lunchtime and they even set up the thermostat controller. I have been with HGS a couple of years and they provide consistent high quality service.

Excellent, on-time, friendly, efficient, competitively priced. Highly recommended.

Had a new boiler installed as our existing boiler became unrepairable. Excellent service from friendly and knowledgeable plumbers. Found them on Norfolk trusted traders website and you can see why. Highly recommended.

Great service! Thank you Rob for finding a slot for boiler replacement at worst time of the year (urgent replacement due to dead boiler) Good communication and clear assessment of the work needed to be done. James and David did a great job installing and were helpful in answering any questions. I will definitely use HGS in future if needed. Cheers

Quick and efficient. Friendly engineers who didn't waste their time and fixed the problem with no fuss. First class job. Thank you.

Absolutely outstanding service from HGS! It was a 5* service from start to finish! Friendly, professional staff and very competitive pricing! Thank you for all your help and advice! The best service that I have received from tradespeople for a very long time. Can't recommend them highly enough!!

Very helpful, friendly and professional. Excellent service.

I own a rental property and had problems with the central heating. After a Google search I decided to go with HGS Plumbing and Heating and I am very glad that I did. Despite being very busy they were able to fit in a visit to the property the next day and then proceeded to fix the problem immediately. Their customer service is excellent, with telephone calls to keep me informed of progress and then on completion. Definitely recommend this company and will have no hesitation in using them again.

Christine, Mike, Rob and the rest of the HGS team continue to provide an outstanding service. Highly recommended.

Fantastic service from start to finish! HGS provide a level of service that is better than any I have experienced in many years! They are customer focused and treat you as an individual. The quality of service, workmanship and communication form the company and all the employees is superb! I would highly recommend this company to everyone and will be using hem for all of our works in the future. Thank you Rob and the team!

I've been having problems with my boiler for ages and they came and went above and beyond. They fixed the boiler, installed a new pump so I have great water pressure. I can't thank you enough am finally able to come home from work and have a shower. The man I spoke to think his name was Mike was lovely so understanding and professional. I called on Friday they came today while I was at work and sorted every single problem. Brilliant thanks again

Recently had a new boiler fitted by these guys, excellent service and advice. Boiler install was quick and the new system is excellent. 5 stars.

Mike was brilliant. He responded immediately to my call for help, diagnosed the problem and fixed it professionally and with good cheer. My boiler is back on track and he explained what the problem was and how he was going to mend it as he was going along. I now have a working boiler, hot water and heating and an understanding of how a boiler works. Thank you Mike 🤩🥇🤩

I am very happy with all the work that has been done, including fitting a new boiler and radiators in a flat. They have also carried out repairs where needed on other properties, to a high standard, and done quickly. They offer a great professional service and I would recommend to anyone.

I found HGS to be very helpful, they sent an appointment and a quote for the work within hours of my email. The plumber explained what he needed to do. It was all easy, friendly and best of all, not expensive. Thank you.

Quick to respond , polite and efficient. Professional.

An excellent company. They gave lots of advice by phone and explained everything thoroughly. We had been left anxious by another company that suggested work needed to be done immediately and then were uncontactable. HGS reassured, had time for us to ask questions. They assessed the job, and completed the work when they said they would and to a high standard; keeping us informed throughout. I wouldn't go anywhere else.

UPDATE! Sept 2021 These guys are AMAZING twice in a very short space of time they have got me out of a corner at lightning speed - the service provided was frankly beyond belief! Boiler blows up one day - they assess it the same day - fit a new one the next day!!!! MIND BLOWING!! Particular thanks to Mike & Rob I won’t ever consider using another plumber! Excellent service- really nice guys to deal with - no hesitation in recommending them.

Friendly, helpful communication followed up by friendly, very helpful work. Really live up to 'Trusted Trader' mark. They'll always be my first point of call in future.

Contacted HGS via there website and was called back within 20 minutes, explained the situation and the fact that I wasn't going to be home all day. A friendly chap (sorry no name) turned up 20 minutes later, professional, knowledgeable and thorough and sorted the problem promptly. Extremely happy with the service and will definitely use again as the need arises.

I needed a radiator removed and capped off. After receiving several quotes I called HGS and didn't just recieve a quote, I recieved sound advice and honest cautions (my boiler is old and there was a risk the work could affect it further). I went ahead with the work anyways and when the engineer showed up the job was done in half the time with no complications. The work was quick, tidy and professional and the invoice was reduced to reflect the time actually spent on the job rather than the invoice price. Would highly reccomend and will use HGS again.

They hrlp d with an emergency over the phone, and saved my house getting even further damaged, thank you so much

HGS carried out repairs to our boiler. They were helpful, professional and efficient throughout, and I've no hesitation at all in recommending them.

HGS Plumbing & Heating answered my call really quickly and then came out and fixed the problem I had within the hour so highly recommend this company .. very happy customer 😀

HGS provided a super professional and attentive service for a plumbing issue. I rang them out of hours and they sent over an engineer ASAP the following day who was very efficient. Excellent communication throughout - would definitely recommend!

HGS are a fantastic company who are really attentive and responsive. I contacted them after struggling to find a company that had availability for a boiler service. They responded to my request within an hour and had me booked in for the next week. Their gas safety engineer was friendly and did the job quickly and professionally. I will certainly use them again!

Great communication throughout. Installers were very friendly, very professional, quick and tidy. Couldn't ask for anything more!

I use HGS to service and provide a gas safety certificate on a boiler in a rental property. They always remind me when it's due, liaise direct with the tenant to arrange a convenient time, are efficient, friendly and very reasonably priced. I would happily recommend to anyone in need of a quality heating engineer.

Great service from HGS. Everyone has been friendly and easy to work with in getting a quote and arranging a time - even when working around changes because of another company. Will use again.

Always efficient. Excellent work. Would highly recommend.

Very pleased with boiler service completed by HGS. Will be using again in the future.

Excellent, professional service. Good communication. Happy with the work that was carried out and service of our boiler. Would recommend.

Excellent service. Good communication throughout and very professional. The work to our boiler was carried out very efficiently and to a good standard. Totally recommend this company.

Excellent service, arrived on time, polite and professional.

HGS plumbing kindly installed a new radiator for us. Their advice to novices beforehand on which radiator to go for etc was very useful and considerate. We got the quote remotely due to limiting covid risk. The engineers who came to do the job were very professional and polite and had a 'can-do' attitude when it came to a couple of hurdles to jump to get the radiator installed. All in all they did a great job and we're really happy with how the radiator looks. We'll be in touch again soon to get some more radiators fitted :)

Very efficient, great customer service and communication. We called HGS and they came out to us the very next day to come fix our boiler, once it was determined the boiler was unfixable, Rob called promptly sorted a new boiler at a great price and fitted it within 5 days. I can not recommend this company enough.

First rate service. Boiler broke down during cold weather. HGS were recommended by a friend. Friendly, helpful. Rob rang to discuss my options as to boiler used & needed. Engineers turned up on time, used masks etc. Left tidy, all rubbish taken, had checked all radiators. Courtesy call from Rob after to make sure I was happy & everything was ok, which it was. Very happy customer. Thank you.

I phoned HGS after I had no heating and hot water and spoke with Rob. He was very reassuring and worked hard to get someone out to visit the same day. Matt arrived within a couple of hours and fixed the issue within half and hour! I was so impressed with the level of professionalism from all and can’t thank you enough.

Great service, had tank leak prior to Christmas and Rob arranged for the tank to be drained at really short notice. Now have new tank in place, excellent service and quality throughout. Highly recommended.

Brilliant and extremely prompt service from HGS . It was just before Christmas and very busy but they fit us in and replaced our boiler for us. Really good service and very nice people ! Would highly recommend them!

Very reliable company with great communication. The tasks were completed to a high standard by a very friendly man who did a brilliant job. Thanks again 😊Kate

I called HGS Plumbing and Heating after finding a leak on my water tank and a radiator that didn't work, I can't fault the service received when I called in asking for help, the engineer who arrived at my house and the work he did. Would highly recommend!

We had a leaking kitchen sink. Dealt with efficiently and highly recommended. 5 star customer service support from Rob. Thank you

Used this company to carry out a boiler service and was very pleased with the service received. The appointment was easy to book over the phone. The engineer arrived for the time arranged and was polite & professional. Wore mask and gloves. Invoice sent same day by email. Would recommend and will use again. Thank you.

HGS were able to service my gas boiler and issue a gas safety certificate within a day of contacting them, excellent and efficient service from this friendly company putting the customer first.

This is the second time we have used HGS and could not be more please. Responsive, professional, and extremely thorough. The engineer checked all our heating system and gave us great advice as well. Will keep coming back (fingers crossed though that its not very often!). :-)

HGS came to my rescue when my outside tap split and I had to turn my water off. They couldn’t have been more helpful and arrived well within the time scale they had said. Job was completed quickly with excellent friendly service.

Was very impressed with the service provided by HGS. They were the only company who gave a positive and immediate response when my client with learning difficulties had a boiler breakdown. They requested I sent photos by email of boiler, pump & airing cupboard which I thought was brilliant way of them being fully informed. They seem well organised, polite & friendly. I definitely recommend them.

I’ve used HGS on a number of jobs over the last couple of years including a boiler replacement, gas safety certificates and repairs to taps and toilet. They have completed all jobs quickly and to an excellent standard. The office has been incredibly easy to communicate with - often sending someone round / putting together a quote within a day or two. Their on site staff are always friendly and professional and are a delight to deal with. I would not use anyone else now and cannot recommend HGS highly enough.

Professional from start to finish. Fair pricing (not the cheapest but their quote was the most detailed so I knew what I was paying for) and knowledgeable, friendly and efficient staff. Recommended.

I paid within 8 minutes of receiving the invoice. My advice is to do the same (see below). Very good engineer. Job well done. Just sort out your terms and conditions. You are all nice people and can do better than this with just a little thought.. DRACONIAN TERMS & CONDITIONS APPLIED RETROSPECTIVELY after the job is completed and not mentioned at start of contract. At the outset I asked if I could pay with cash. 'Of Course' was the reply so the job proceeded. 1/ The engineer politely refused to take cash, but said the office did and gave me the address. 2/ The lady on the phone politely said they do not accept cash (COIN OF THE REALM) which is very brave under Common Law. And then, quoted from their own invoice, "**We reserve the right to apply a 5% DAILY interest charge on any unpaid invoices**" which is embarrassingly high even for loan sharks. I doubt any County Court this side of Chicago would enforce this, especially as it is not mentioned at the outset. 5% per MONTH is the usual figure. Reserving rights AFTER the contracted is complete is positively unlawful.

Prompt service. Carried out efficiently. Good administration from the start to finish will use again if needed .peace of mind

Very good. They fitted in a boiler service at short notice. Their service engineer was very thorough. He checked parts of the boiler that I don't think had been checked before by a national company. A couple of days later I was invoiced by email and paid over the phone. Painless experience. Thanks Ben and Christine.

Fast service for a leak and did a great job

Its always a worry when something major goes wrong, like your boiler dying suddenly! Mike and the team were brilliant, very quick to respond, emailed pictures & list of faults so I could decide. Fitted new boiler very quickly, and it was a reasonable price. Would recommend HGS to all. A**

The Plumber arrived on time, was polite and helpful and carried out the work quickly and professionally. Highly recommended.

Excellent service. Acted with honesty and integrity and was very up front from the start. If you appreciate honesty, HGS are the people to go to.

I've just had a new boiler fitted and a leaking toilet fixed. I have been really impressed by the communication from Rob and his team who are very knowledgeable and managed my expectations perfectly. I had full confidence in the plumber/engineer Danny who worked really hard and is a great guy. I will strongly recommend HGS to my friends and colleagues.

I was extremely grateful for the response to my phone call over the weekend when a bird’s nest blocked the gutter and during a downpour rain poured into my wall-mounted boiler, short-circuiting the system. The HGS Engineer did a fantastic job in reviving the system after they managed to find a time slot at the beginning of the working week. Very much appreciated.

We had our boiler replaced with a combi boiler, which was moved to a different location. What appeared on the face of it to be a relatively straightforward job ended up being more complicated (because of failings in the original installation, not through HGS’s fault) – a number of issues arose, including the need to install a new gas supply. From start to finish we were impressed by the customer service (in particular from Rob and Mike) and the effort put into resolving the issues as quickly as possible. For instance, Rob went the extra mile to locate some shower parts for our discontinued shower. The gentlemen who carried out the work were friendly, professional and efficient and we were happy with the end result. I don’t really have a bad word to say. Additional work was required and I was able to have an open discussion with Rob about additional charges. This approach is always appreciated where a project goes over budget. The reviews of HGS are entirely justified. I wouldn’t hesitate to recommend Rob and his team for plumbing/heating work and we will be using them for all such work in the future.

We contacted HGS Plumbing and the communication from start to finish was excellent. We were pleased with the job done and with the plumber who was friendly and professional.

Very happy with HGS Plumbing & Heating. Great communication, very responsive, and quick to get someone out to us. Replaced a faulty actuator, worked neatly and tidily, found a problem with a previous installation which was also fixed, and answered general questions about our central heating system.

We have used HGS Plumbing a couple of times and they have been so helpful, friendly and professional. Absolutely no problems recommending this company, very trustworthy and reliable. Danny did a fantastic job replacing our shower. Rob and Mike where brilliant at the office and even called after to check everything was okay. Thank you!

They responded very quickly, despite Covid-19 Lockdown, and got two repairs completed very efficiently. Friendly staff, good communication

Overpriced and bad communication. Avoid.

Top class service. Very helpful, informative and friendly customer service getting a quote and booking the job in. Pulled out all the stops to get me booked in as early as possible for a new boiler as we were without heating and hot water. Very satisfied with the boiler, installation and quality of work. Highly recommended.

They were very helpful - I described my problem and emailed some photos. They came back with options and didn't try to sell me extra for the sake of it. The plumber that they sent over was excellent - he managed to change a washer on the leaking drain valve of my unvented water cylinder without needing to drain the tank; draining the tank would have taken time and allowed them to charge more. However, they were honest and efficient and the price was very competitive. They will be my first call in the future if I ever have any more plumbing problems

Excellent and professional service. The customer service was top notch too.

Excellent customer service and friendly company too deal with xx

Excellent service. Rob, Mike and the rest of the team were extremely helpful and kept me well informed. The engineer carried out the job to an extremely high standard. HGS will be my first port of call should anything else need doing.

Fantastic service! They came to fix a problem with our pipes that had been caused by a different plumbing company, and did so quickly and efficiently. They were very friendly and courteous, both on the phone and in person, and worked around my schedule to come and address the issue. They were responsive and punctual, and their prices are very fair. I'll definitely be using them again, and highly recommend them!

Excellent! I can thoroughly recommend HGS as your local heating and plumbing firm. I had major heating issues at my property in Norwich, and after wasting time and money with another (nameless) local firm, was able to secure the help of Rob and his team of heating engineers. Problem sorted ... I was especially grateful as it was near to Christmas! The quote was reasonable and was kept to the bottom line. No hidden costs. Communication was always good and the work efficiently carried out. It feels reassuring to have HGS watching your back! Thanks Rob!

HGS Plumbing have been exceptional in installing our new boiler and making sure we have hot water and heating after a bad experience with a previous a company. They always been very responsive and very friendly on the phone. Would highly recommend!

Fantastic company. Very speedy service, polite and professional engineers and very helpful from first enquiry to invoicing. Can highly recommend. If only all businesses were of this quality.

I have been very impressed with HGS from my initial phone call last Wednesday requesting a new combi boiler and installation quote - to today, when it was installed (4working days!), even though my original engineer booked in was sick. They have been very prompt, their communication has been excellent, the final cost has been reasonable and to the quotation. The engineer today was very professional, friendly and has done a good job. Very pleased All round.

Very professional and honest service, and these guys know what they are talking about. Would highly recommend.

Excellent throughout.Very efficient, and work done well.

An absolutely fantastic service from a wonderful company! My hot water tank had been giving me problems for a while - found HGS online (and saw the glowing reviews) and they worked completely around me and my work hours to come and have a look. They explained everything clearly, very useful as I had no idea what was happening with the tank! The tank needed replacing in the end as it was chock full of limescale - Rob and Mike explained everything to me and made sure to work around my schedule to get it replaced! The new tank works like a dream, and I was so impressed with the service that I asked if my leaking kitchen tap could be fixed as well; that was done no problem too! I cannot recommend HGS highly enough; if you are looking for a reliable and friendly company, look no further!

I called HGS to repair my boiler that had broken down leaving me with no heating or hot water. Rob had one of his plumbers come around the same day. They quickly identified the issue and replaced the broken parts. All in all, great service from them. I will definitely be using them again.

Advertise things they don't offer. Poor experience.

I have been using HGS Plumbing and Heating LTD for almost 5 years now. This is for boiler and general plumbing repairs at my property. The company responds to my calls in a prompt manner. The repair is normally completed within a few days. I found staff working for HGS to be approachable, very friendly and polite. When they visit your house, they treat it with respect and always leave their work place clean. They have good working attitude and trying their best to complete the repair with minimal cost to the customer. If there was something with the repair that I was not fully satisfied, they were always happy to pop in and adjust it according to my request. I would fully recommend them to my friends and will continue using HGS in the future.

Faultless - speedy, good workmanship and we'll priced. Would most definitely recommend.

Really great service, friendly and knowledgable team, i highly recommend them.

Rob was very professional, gave me an estimate for the work and sent someone round the following day. Washing machine was fitted in a short time and the actual bill turned out to be less than quoted! Very happy, would definitely use again.

Very responsive and friendly service

Great service. Very honest, Very quick call out when I needed it for my broken down boiler. Spoke to several employees and all were very knowledgeable. Superb value for money, recommend these guys all the time and will continue to do so. Thanks HGS.

Cannot recommend these guys more highly, they're fast, reliable and zero nonsense. Truly a company you can trust to get the job done right first time! Real professionals!

I have been using HGS for many years and have always been really impressed with the service. They are incredibly quick to respond and when they arrive they are friendly and professional. Their work is carried out to the highest standard and I would not hesitate to recommend them.

We discovered a problem with a leaking immersion heater just hours before we were due to go on holiday. HGS were recommended to us and the service was first rate. Both Rob on the phone handling my gabbled explanation of the problem and Matt who arrived withing the hour and got us sorted. Will not hesitate to use them again.

I’ve heard of tons of horror stories about cowboy plumbers who charge you the earth but my experience couldn’t have been more different! I got a call back from the MD, Rob, who talked me through how to stop the water until a plumber could get to me, all the costs of the initial diagnosis and potential variants, and gave me a four hour time slot that a plumber would be there that day. When Matt turned up, he was friendly, knowledgable and quick and had it all sorted and tested in no time. He also gave me some advice about future fixes from what he’d seen in the water tank.. we had some laughs and then he left. I got another call from Rob to check everything was ok and to say the invoice (of exactly what was quoted) was in my inbox. Couldn’t be more happy with the service, would really highly recommend.

Switched my plumbing & heating servicing from British Gas to HGS with absolutely no regrets. Always honest and punctual, do what they say they’ll do and always very helpful. Highly recommend for both domestic and landlord services.

I can't fault the guys at HGS, Mike on the phone and Danny were especially helpful. Considering the large amount of work they had to do, they did it efficiently and even re-arranged jobs to get the work done! Highly recommend.

Had no hot water in radiators. Called at 12. Engineer arrived at 3pm. He checked things quickly and efficiently and talked through everything as he went explaining what he was doing. Checked boiler, control panel, thermostat and electrics and after not being able to find an answer, called his boss, and found it was the motorised valve device and replaced it. can't ask for more. Great service. Thanks. Update - I am going to drop my review rating, as after the work, I was left with my radiators turning on every time my hot water comes on. They did come out to look at it but I was told it was normal. However, my energy bills have obviously doubled because of this and it is still ongoing, they couldnt rectify it. Also the same plumber drained several litres of water when emptying the system, but did not put any protective fluid in it to prevent corrosion, i was told it wasnt needed, but have a feeling it might be.

These guys have helped me out on so many occasions. Last one being when my heating stopped working whilst I was out of the country. HGS were quick to identify and fix the issue. There was even a mix up afterwards which meant one of their engineers had to come back (not their fault) but they were kind enough not to charge for the visit as it was a simple misunderstanding. This is the kind of reasonable service I will return to again and again. To top it off their customer service is brilliant. There’s always someone helpful and happy on the other end of the phone.

Absolutely brilliant service- can't recommend highly enough. Mike was really helpful over the phone and dealt with our enquiry really quickly despite it being a bank holiday. Matt who came to fix the problem was also very friendly and fixed the problem in 15 minutes! Will definitely be using again.

Always helpful and good service. Definitely use them for all our plumbing needs! Thanks HGS!

Called for a second opinion, talked to me like I was an idiot and told me "sounds like you've already been told what's wrong" Please avoid giving this company your money This company is full of fake reviews

Top quality service, quick response, great communication and helpful advice.

We got HGS In after we recently purchased our first house. The entire experience was top class, from the moment we enquired the response was quick and helpful. The engineer was excellent, I believe his name was Mark or Matt. Fixed our issues and replaced parts where nevcersary. Well mannered and was enthusiastic towards deleivering a great job. This visit did not end how we expected as long story short we had EON visit a week before to install a new gas and electric meter so a gas smell was slightly evident in a cupboard. We thought nothing of it but soon enough Marks ears pricked up and he said I cannot leave this house till I find the source of the leak...... not something we particularly wanted to come hear. We soon found it and it was soldered properly and would you believe it, no more gas smell! HGS have probably saved our lives as it was in an enclosed cupboard with the electrics and therefore we thought nothing of it as EON installed the meters! Anyway a pleasant chap and great service, thanks again ! In the nicest way I hope I don’t have to use you again, but I know where you are if need be Callum and Anna

Quick and reliable service with a very friendly engineer. Will highly recommend this company.

We've had no end of issues with heating and plumbing which have caused no end of frustration. Rob and the team have solved every issue and given us excellent service with every step. They are prompt and efficient and well worth the 5* recommendation!

Very efficient diagnosis and repair of our boiler. Flexible and friendly and super speedy! Will definitely use again.

Great friendly service, not easy to find a good reliable plumbers but this company is one of them. will use them again for any plumbing needs

From the first phone call to finishing fitting our new boiler, Rob and Co were very professional and helpful. Rob offered fantastic advice about our options and was great at quick and clear communication. Would definitely recommend!

Fantastic service, very friendly and helpful. Job sorted really quickly by a lovely chap. Both office staff and guy who came to fix the problem were very happy to help and easy to deal with

Great service. Always quick and reliable. Great job!

Professional and friendly. Communication before, during and after the work excellent.

Great service, installation engineer was friendly and professional. Very fast turn around time from getting calling up on the Monday and having the new boiler installed the same Thursday. very happy with the service, would highly recommend.

As someone that trains customer service for a living I can tell you that HGS provide the best example of customer experience that I have witnessed in a long time. First-rate customer care, extremely friendly and reliable. My boiler broke down leaving me with no hot water or heating. HGS did everything possible to ensure it was up and running again in no time. HGS will certainly get my business in the future. I cannot recommend this company highly enough.

Brilliant service and very high standards! A genuine care to ensure we got the best solution, even if it costed less. No hard sell, just excellent customer service and brilliant expectation management on timelines!

Rob in the office is wonderful and the engineer, Matt was a delight who bonded with my big rambunctious dog! Quick, affordable, and friendly. Highly recommended.

HGS have serviced our boiler for the last 4-5 years. Always courteous and efficient, this year they also flushed a radiator. It was too heavy for the engineer to move alone so he flushed it in situ without leaving a trace of muck or mess - very impressive.

Wonderful service , great staff, would recommend

Absolutely brilliant service, friendly staff and reasonably priced. Thank you .

They were very professional and came at short notice to install some rads and service my boiler. The operative was polite and friendly and Rob in the office was very helpful and gave good advice over the phone. It was a pleasure to deal with HGS and I will definitely be using them again.

Very professional service. Everyone I dealt with was extremely polite and knowledgable. There was no 'hard sell' or push to up sell you throughout the process. They also were very communicative keeping me informed of costs and the timeline throughout the installation. The quality of the work was very high and they tidied up after themselves and everything was left clean and tidy. Would definitely use again.

We have used HGS for our last 3 annual boiler services and this year we also asked them to attend to two non-functioning radiators. After various procedures were carried out it was concluded that a full chemical power flush of the system was necessary. Throughout this work the engineer - Danny - was extremely thorough and courteous, constantly updating us on what he was doing. Similarly Rob in the office regularly phoned to update us on options available and their costs. We now have a system which is much more efficient and we cannot praise their work and level of customer service highly enough.

I cannot recommend Mike and the team at HGS enough. They have been incredible, arrived when they said they would, work carried out in a very efficient manner, engineer very friendly (important when my wife is at home with our little baby), and within the amount they said it would be. Highly recommend these guys. So many bad gas engineers out there, i'll definitely be using HGS again in the future

First class service. Engineer Adam was very professional. All information regarding boiler service explained when finished. Definitely recommend.

From start to finish the service was excellent , from Mike in the office who was very helpful to the 2 fitters who were very knowledgeable and professional. Would definitely recommend HGS.

What a great service, I rang one day and the next day HGS were able to fit in the job of removing an old tap and replacing a new one. Its great to find a really fast, efficient plumbing service locally, highly recommended!

HGS responded to an emergency I had very quickly and professionally. I was in a very difficult situation with a leak in the bathroom and relatives about to arrive for a visit. But he was courteous and prompt, arriving immediately and doing a great job! I would recommend them to anyone, thanks so much!

Quick, efficient and reasonably priced!

Brilliantly quick, efficient, reliable and very helpful. We have turned to HGS for maintenances and emergencies for years and they have always responded and resolved issues efficiently. They have always been there for us, especially when emergencies occur. We would recommend them to anyone.

Great service, quick and efficient!!

Very friendly and helpful people. Good communication, good value and very helpful. Would recommend them.

Fantastic service time after time. Quick, efficient and attentive. I have been using this company for over 13 years now and they have never let me down. I would recommend them to anyone..!!

Had several issues with my heating system and have used HGS for two properties. The customer service from both Mike and Rob has been outstanding and probably the most responsive I have seen from any company.

Friendly, helpful, speedy service and very proficient - will definitely use again. Thanks everyone.

Brilliant customer service and quick to respond. I know very little about plumbing and the customer service advisor spent a long time on the phone to me to help me diagnose the problem. Richard, the engineer came very quickly and was such a pleasant and friendly bloke. Despite my plumbing ignorance he talked me through step by step what the problem was and what work needed to be carried out. Would use HGS over and over again following this experience!

Great service, friendly staff and brilliant communication.

Really friendly and prompt service from everyone I delt with. Would highly recommend to anyone.

Thank you Rob for saving the day when it was your busiest period to do the plumbing work and giving me the best deal available with a friendly service even under pressure and understanding my situation. I would highly recommend your services and would certainly use it again. Thank you once again.

We received a very prompt and helpful service, thank you so much.

I could not have asked any more from Adam. Rob and Mike. Really gone than extra mile for us to resolve our problematic boiler. Wouldn't hestitate to use again!

Having your boiler break in the midst of the snowy conditions is a stressful time. I used a different plumber first who came out on two occasions, to then give up. I called hgs and spoke to Rob in length about resolving. He was really genuine and wanted to help me out. We had Adam round on numerous occasions to try and resolve the issue and cannot fault the service he provided (he even made friends with our dog!) Dealing with an alpha boiler has been tough for us all but we are back up and running again. Rob, Mike, Adam and the rest of the team have bent over backwards to help us and I cannot thank you enough. No heating or hot water is not fun. If you get stuck and need a local company to get you out of a hole, call HGS

They have been very helpful to me on two occasions even when they were too busy to send a plumber. Yesterday on the coldest day of this cold snap (Feb/March 2018) I rang as I had a problem with my boiler - right away they realised I had a problem with the condensate pipe freezing which enabled me to sort the problem out immediately - thanks to them I have a lovely warm house. This is the second time they have been incredibly helpful without any payment - I think that's excellent service and they fully deserve supporting!

Professional and friendly- came at very short notice, and showed thorough understanding of the issues. After fixing the issue (in less time than I initially expected!), the chap checked that everything was working: I felt thorough attention was given. No hassle, job simply well and smoothly done!

Absolutely shocking out of hours service. Our tenant contacted HGS as the emergency plumber on call for our letting agent when she started having water come through her ceiling on a Saturday night. The tenant was fobbed off initially. My wife subsequently rang and was hung up on. Follow a further voicemail from my wife the plumber did re-contact the tenent only to say that he couldn't get out until Monday, some emergency out of hours service that is. Rubbish!

Friendly and polite on the phone when I booked a boiler service. They then managed to me that same day as they'd had a cancellation! Couldn't fault the efficiency or professionalism or friendliness. Top marks!

Great team. Helpful advice. Arrived on time! Overall - friendly service - I will definitely use them again

Matt From HGS was fantastic! Excellent service with a smile, he turned up figured out the problem with our heating and even though he didn't have the part he needed on him, he left and came back a few hours later to finish and complete his job. Couldn't have asked for better. Thank you Matt :)

Excellent service, good honest company run by Rob who is a respectful and decent man.

Very happy with the service. The guys who came over were polite and efficient. And they seem to have done a good job. I would say HGS does have a very expensive call out charge. But otherwise it was good service.

These plumbers were very professional, quick knew exactly what was needed, removed old boiler,immersion tank, header tanks and pipework and all gas and electrics. Refitted new boiler flushed system connected to shower, they cleared all old parts and disposed. The disruption was minimal, very friendly as long as cups of tea kept flowing. Finished ahead of predicted time, very pleased

Really good service, prompt, friendly and efficient. Highly recommended.

As an absent landlord I can only thank HGS for attending same day, fixing the problem and at a price that was very fair. Highly recommended!!!

Fantastic work on our combi boiler installation recently. After a crappy experience with another plumbing company in our bathroom, we opted for these guys. Communication and advice was top notch from Rob and Mike. Job done very professionally by Billy. On time every day. Friendly and efficient. What more could you ask for? Will definitely use again. Would recommend you do the same. Cheers

Excellent service from a friendly and reliable company

Always extremely prompt, efficient, friendly and helpful; offering lots of options, explaining the outcomes of each in detail. They are also keen not to cause any unnecessary expenses for you, which is much appreciated!

Incredible service. Our boiler stopped working on Monday evening, left a message on their answerphone, Mike called back to discuss the problem and by 5.00pm on Tuesday their engineer had diagnosed the problem, sourced the part and fitted it. We would highly recommend HGS Plumbing to anyone.

You saved us at The Eagle today. Thank you so much. Beyond excellent service.

Fantastic company highly recommended

Awesome, honest, reliable, fairly priced and saved my bacon when my pregnant wife was home alone with our 3yo toddler, due to me working away, and the heating decided to breakdown :-/ at short notice, the HGS engineer went above and beyond to get to my wife and sort out the problem, can't thank you enough! :-) A*******

Excellent service, great commuunication, prompt response and friendly staff. Highly recommendable.

Central Heating Service - We used HGS for our annual service. Good communication and engineer was excellent. Will be using them again.

After years of stuggling to get hold of plumbers I could not beleive how polite, efficient and reliable HGS Plumbing and Heating were. Very reasonable cost too. I would highly recommend then.

Very helpful and polite. Would definitely recommend HGS to my friends and family.

Fantastic service - expert advice, great installation of new boiler. Will definitely use again.

In under 24 hours from phoning for a non urgent heating repair my home was warm and cosy again. Friendly personnable service and fair call out charges. They even accommodated my need to be in and out of the house through the day and arrived when I was in.

Many thanks for excellent service from booking to visit. Paul was very friendly and efficient. Would not hesitate to recommend HGS and will certainly be using for all Gas and plumbing needs going forward.

A good experience. The dude came round exactly when he said he would and made it clear what the problem was and gave me a few options to resolve it. Good service.

Great firm. Staff were helpful and kept me informed. Arrived same day and fixed leak. Bill very reasonable. Great communication. Would highly recommend.

Helped me out at short notice and removed / hid a pertruding gas pipe. The engineer was polite, efficient and tidy.

Very good and efficient service. I would highly recommend this company.

Highly recommended first class service and very reliable .

A very friendly ,professional and efficient service. They go all out to ensure you are a happy customer. very good value too.

This company have dealt with our boiler fault in an efficient and professional way. Rang them on Monday AM, they had the diagnosis, part ordered and back up and running by Wednesday AM! Craig the engineer was polite and courteous - liked the fact that he returned to the job and not another engineer. Thanks to Rob @ HGS!

I have dealt with HGS on several occasions now and always found all the staff helpful and polite. Communication about the job is clear and honest which is much appreciated.

Had a problem with central heating boiler,phoned HGS and explained the problem,they phoned back within 20 minutes to tell me when the engineer would be with me.The engineer arrived on time,examined the boiler,explained what was wrong and fixed the problem,you can't get much better than that.I would recommend this firm to anyone.

As a Landlord I am often looking for Gas Certs and other jobs doing. I had booked a Gas cert with a Company well in advance who let me down on the day. It potentially meant my tenants couldn't move in that day - a huge problem for me and my new tenants. I rang Rob and his team at HGS Plumbing at 8am and explained my predicament. They said they were absolutely stacked out with bookings that day but would do everything they could to get to the property to get my gas cert done for me. After lunch I got the call to say they had got to my property and done my Gas cert meaning my tenants could move in as planned. They saved my bacon at the last minute and were polite and flexible. Having called a number of other plumbers and companies who wouldn't even consider a last minute booking without charging me a fortune - HGS stand out as willing to go that extra mile. They didn't charge me a premium for going out the same day. I will definitely be going back to them and would recommend them to anyone. Save your time and breath being fobbed off by other companies and use this one. A very happy customer.

HGS were quick to respond, our boiler had broken down,an engineer came out the same day, the parts were ordered and it was fixed the following day. The engineer showed us exactly what had caused the problem, we got a quote for the repairs but there was no pressure to use HGS to carry out the work. Will definitely use HGS in the future.

great service fitting a new combi boiler. 10/10

Thank you for your swift response to my first enquiry and for fitting the new radiator the following day.The plumber was extremely competent and I am very pleased with the work which was carried out.

Thanks Rob and your lads that turned up to sort my boiler at very short notice. A quick analysis, an honest appraisal and a fix that has got my water and heating working again before Christmas. I appreciate your speed of service and your levels of professionalism. Take this as a recommendation

Absolutely fantastic service. I called them at 8am, and explained that my wife was 8 months pregnant, and we were without heating or hot water. They were there within hours, and fixed the problem within 30 minutes. Their rates were far better than the others we had been quoted, and we have an invoice emailed over within an hour of the job being complete. I can't remember the last time I was this impressed with customer service! 10/10 - HIGHLY recommend. Norwich - Costessey

Day taken off work to fix faulty toilet and engineer was a no show. Liaised with the office to see where he was and they were unable to advise when he would arrive. Terribly disappointing service after all the good reviews the company has.

HGS installed our new boiler. They discovered a gas leak which we may have had for many years, tracked it down and fixed it. In the space of one day the HGS engineers completely updated our previously leaky inefficient system. The work was carried out with professional thoroughness, dotting every 'i' and crossing every 't' in terms of safety. And when they were done they cleared all the junk away that naturally ensues from a boiler replacement. We would recommend HGS to anyone and have no hesitation in calling on them for future plumbing work.

I have always found HGS to be extremely professional, very reasonably priced and very accommodating. They are the only plumbing company I would use, and I often use their services for boiler checks and other plumbing jobs. I wouldn't hesitate to recommend them to others.

I needed a new boiler installed and decided to try HGS as they had been a recommended by a friend. The service I got from them was amazing - better than I could of hoped for • Excellent competitive price • Work completed within the time scale I was given • They left my property clean and tidy • I was 100% comfortable leaving them at my property when I had to go to work. • After care service was great too Would 110% recommend and will be using them again in the future. Can't thank them enough for such an excellent job.

I can’t recommend HGS enough!!! I have used HGS on several occasion on my boiler, every time they have been used they have been courteous, informative and their communication was impeccable. They have carried out several maintenance jobs on my boiler over the past couple of years and when it wrong again I called HGS, they offered two option of repairing or replacing. The boiler was over 10 years old and it came to the point where it was no longer economical to keep on repairing it. The refreshing thing that there was no hard sell from them and the price was more than competitive, my girlfriend and I decided to go for the new boiler. Rob then pulled out all the stops and fitted a new boiler the next day, which was brilliant as we had no hot water which isn’t ideal with a six month old little boy. The engineers were brilliant, friendly and knowledgeable and completed the job quickly with no fuss. Absolutely brilliant!!!!

HGS are a very professional and efficient company. I recently had my boiler replaced and the advice given by HGS outweighed the information from some of the larger national companies. I work full time and had no hesitation with leaving the HGS employees in my house to complete the work. This topped with the quality and level of service received made changing my boiler an easy and pleasurable experience.Thanks Rob and HGS - I would fully recommend you to my family and friends. In fact, I already have.

We use HGS to service our boiler every year. They are very polite , friendly and efficient; arriving when expected and providing excellent value for money. We also called them out to fix the central heating last year and the defective PEC was replaced without excessive delay and at reasonable cost. I cant recommend them highly enough.