Custance and Son Ltd

I can highly recommend this company. My parents have had no end of issues with a boiler which had been installed by another company and Custance and Son Ltd have rushed to their aid on numerous occasions. The customer service is outstanding and the engineers are very knowledgeable, friendly and they go the extra mile to help. This company can be relied upon to provide an excellent service and I am so grateful for the help that they have provided us over the years.

Saved my Christmas! Boiler pump broke leaving me with the prospect of no heat or hot water over Christmas. Custance rescued me, sending Brian, their lovely engineer, first thing the next day to replace the pump and save the day! Thank you so much - you’re a great team.

Called out to fix heating and they left with no heating or water. Spoke to the office regarding invoice and heard nothing back. I was then posted a letter from a credit recovery service. Poor communication and such a shame as I had a whole new heating system in my previous house. A company in decline, shame! (Amazed that a reply has been made)

Just had a boiler service done by Custance & Son Friendly and polite engineer. Service done to a very high standard,with all readings entered in the service book. Highly recommended company

Paul and Luke. Top class work.

Really happy with the Service

I have used this company for many years, from boiler replacement and regular servicing to emergency calls. Both the office staff and the engineers are always friendly helpful and efficient. I have no hesitation in recommending this company.

Custance deliver an excellent service. We use them for our business premises and they always respond quickly to any problems that we are having. The plumbers are always knowledgeable and friendly.

Called them out to quote to fix a heater, they left & the heater no longer worked, after questioning their invoice to us, we have been continually bullied by their 'no win, no fee' solicitor!

Best company going in Norfolk. Family run business, care about the little things and quality. Would recommend them the most

I use Custance and Son for my commercial property and domestic boiler at home. I must say that the workmanship is second to none, truly a premium service and end product.

Had Custance & Son out to fit the water for a new utility room for me. They talked me through all my options prior to starting rather than just pushing the most expensive which I appreciated. They finished the job in no time and left everything tidy. 5 stars!

Highly recommend Custance and Sons for all your heating engineering requirements. The firm is efficient and friendly. The engineers are tidy, competent and considerate. A pleasure to meet. We have used them for years, and will continue to do so. Today Ben and Ben did a fantastic radiator job for us. Five stars for Custance. Thank you. A and D.

We use Custance and Son for all of our domestic plumbing and heating needs and really can’t speak highly enough of them. We moved into a new build two years ago and everything they have done from the initial run through of how everything works to resolving a few niggles to additions we have since made to the property has been done promptly, professionally and most importantly with a smile. The customer is always put first and we won't use anyone else now. Thank you! Natasha & Richard

`I used Custance & Son's on behalf of my work with Bullards Spirits in the setting up of our new bar on Bedford ST. They managed to install and test all necessary equipment within 2 days. Their work looked incredibly tidy and professional + as a bonus they even talked me through the process so I am now better educated. I'd highly recommend using them to anyone.

Just had a new boiler fitted would definitely recommend this company from first phone call had Graham visit to get a price very helpful on helping us decide what to have .from first phone call to getting fitted was just over three weeks paul the engineer was very polite and cleaned up any mess as he went along all so Claire who answered the phone call was very easy to speak to .

Amazing experience, professional, happy to answer any questions that I had! All aspects were perfect throughout, the office and the engineers! Can’t ask for a better company! Thank you

Very professional outfit, worked with me the whole journey to get what I wanted out of it. Everything was completed on time to a very high standard. Highly recommend for a hassle and stress free experience.

Custance and Sons recently came and fitted a shower. Were friendly and professional throughout, impeccable high quality finish to the job. Can’t recommend highly enough.

I recently used Custance & Son for a commercial redevelopment, and I must say that my experience was nothing short of exceptional. From the moment I contacted them for assistance with my heating system, I knew I had made the right choice. Their professionalism, expertise, and dedication to customer satisfaction were evident in every aspect of their service.

I can't review the actual work as I only called them. They were recommended by a neighbour who has an air source heat pump like mine. I had a very unfriendly lady on the phone that first claimed they didn't offer that type of service. When I told her that my neighbour was using them, she claimed that they didn't take on any more new customers. Whether it's true or not, I don't know! I'm sure the ones doing the actual work are very good, but I would definitely change the receptionist! She was not very professional. I could mention that I have a French accent and that might have been the problem, but surely, that can't be that! lol

Custance & Sons have just fitted a replacement boiler for us. This was to replace an old system setup. They were professional,polite, tidy & on time. Cannot praise enough. Thankyou to Paul for installing. Thankyou to Lee Great job

Prompt, friendly expert service and advice.

Fast, efficient, very cost effective and highly trust worthy. I have used Custance and Sons Ltd for many years now and cannot praise them enough. Highly recommended

Exerlent. Heating restored!

Always do a good job