Aigburth Plumbing & Heating

Brilliant came out next day sorted problem would recommend

i just wanted to say thank you for coming and fixing the issue. ive had sooo many plumbers come say they do the work and dont turn up. ive got endless msg of them say they busy. thank you for yor quick and prompt and effiencient service. highly recommended!!!

John is a lovely guy and very professional. He came out the next day as promised and was very knowledgeable in his field. I will definitely be using again and will recommend to anyone who needs a reliable plumber who will not overcharge and do as promised. Bonus that he is super friendly and genuinely a nice fella!

Good service. I Booked a routine service for my boiler and John attended the next day. Was very helpful and explained things fully and answered questions. Received report fairly quickly. Would recommend.

John was fast and efficient fixing our boiler this morning and came out the next day at very short notice. Very nice and helpful man.

It was an emergency for us, and JohnPaul left his sick bed to come to install a boiler in our mother's home. He and his colleague were friendly and efficient. His quote was competitive. There was a (rare) manufacturing fault with the normally reliable brand, which he sorted out swiftly with the manufacturer. We are very grateful

Prompt reply to all communication and did a great job. Made great effort to ensure that the job was kept simple without too much additional work. Highly recommended and would certainly use again.

I contacted the firm to arrange a boiler service. I arranged the day with them. I took the day off work, unfortunately they failed to turn up.

Thank you very much for great advice and installation!

Very professional service, we had our boiler installed few days ago Great job

Came to replace a radiator. Worked swiftly, no mess left, very professional. Nice chap

Needed a new filter in our boiler and Jean was quick to respond to our enquiry, and was reasonably priced too! Highly recommend this company

Highly recommend this firm to anyone who is looking for a professional and cost effective service. Had new boiler installed recently, all pipes and connections are neatly installed, high attention to detail and the engineer was very knowledgeable. Thank you!

Excellent work done when fitting my boiler. Thought it would be a long process but John has managed to finish the job in no time. Lovely business and a brilliant apprentice. Definitely recommend x

Done emergency call out on our grandparents,sorted it out the problem, efficient and fast.

Excellent, efficient service. Very happy. Will use in future.

Had a trail day with John and we fitted underfloor heating. I thought it was a brilliant experience especially for my first job as I will remember that for years. John would help me whenever I was confused and would offer me food and drink when he went to the shop. John was also very friendly and I was able to get on with him well.

Just want to say a huge thank you for a prompt, efficient repair of our boiler. Came out to look but stayed on to sort the problem rather than leaving us with no water - and cleaned up after!

We have used Aigburth Plumbing and Heating for a number of years now and have always found them to be reliable and professional. John has a wealth of knowledge and is always happy to offer advice. We would highly recommend this company.

Excellent service from John and his team. We have used them for a few years now for all our plumbing and heating requirements and they have always been prompt, efficient and professional. Would highly recommend.

Efficient install with good comms.

Brilliant service..John was lovely. I will be definitely using him again and recommending him to others

Got a prompt visit for a quote to replace my hot water heater. Booked job in and JP organised delivery of the tank and an installation date . Work carried out efficiently by JP and L his apprentice. Really pleased with the job and considerably cheaper than some other quotes I received . Good communication throughout .

Avoid. Avoid. Avoid. Quoted £140 for a new boiler thermostat dial as dial not communicating with boiler. Turned up promptly after me waiting a week and having to remind him, fixed boiler without part in about 20 mins. Only charged me £80. Thermostat broke again 2 weeks later, phoned him back. He said he was busy and he would call me back. Waited a few weeks (as the weather is getting a bit warmer), but haven't heard from him. Has ignored a couple of texts. Just rude and unprofessional. Wish I'd read the reviews before contacting him. Now left having to pay a call out fee and start process all over again with a new plumber.

I’ve never used Aigbuth plumbing and heating before and just called them on the off chance as we had a boiler breakdown with a paying guest checking into one of our Airbnb. John came on an emergency call out within 30 minutes and resolved the problem. Was very reasonable with the callout charge (also taking into consideration it was the bank holiday). I can only go off my own experience, and I’ve been impressed by the speed and competency of the service from John.

After trying to reach an amicable resolve with John Paul Harris for a dispute started in January, I am left with no other option than to share my experience with him so that others may be warned about his business practices and conduct. A motorised actuator in our plumbing broke so we called Aigburth Plumbing and Heating to fix it. John Paul charged us £350 in total (call out £150, replacement part at £100 and labour at £150). The initial installation happened at the start of January and my wife noticed this hadn’t solved the issue a couple days thereafter. She asked John Paul to rectify the issue, to which he would set a date and no-show four times (either complaining about being busy or not responding at all). Two weeks after the installation I messaged John Paul and he came around the next day. After prodding and poking at the plumbing a bit, he asked where the thermostat was and how to operate the boiler (indicating to me he hadn’t done the testing step during his first visit). He misdiagnoses fault with the thermostat, the electrics… only to admit fault lies with the part he charged us for under questioning. This part averages £60 by the way, for which he overcharged £100 without explanation. Another week passes (now February) and we decide this isn’t the service we want and I ask for a refund on the phone. My wife has left him feedback on the internet and John Paul reacts very emotionally and aggressively. He immediately starts shouting down the phone “your wife is spouting crap about me on the internet” and slams the phone down before I’ve had a chance to say anything. He then calls back and attempts to hold his services for ransom by bullying my wife into taking her review down and only then would he rectify the issue. I explain none of that is possible because we had to pay somebody else to fix the issue. John Paul then agrees to refund us, attempts to double charge on call out fee and then ghosts us. It has been 3 weeks since that agreement and whilst that refund still hasn’t entered my bank account, he continues to update his reply to my wife’s Google review with as much grace and discrepancies as I’ve come to expect in my dealing with him. We are a young family with an 8 month baby who needs to be kept warm, so we needed someone to come around and get the job done with no fuss. Through his service and behaviour John Paul demonstrated that his is not the business for the job. We continue to explore every available option to get our money back off him.

Great service, on time and happy with price.

Been using John for various jobs over couple years now... Efficient and friendly. We all need that go to contact for jobs. Thanks again for recent works.

Do not use this company. Payed 250 pounds to replace a faulty heating valve. They just installed another faulty valve. Said he’d come around and fix it multiple times and I waited home and he never showed up. Asked to have our money refunded on multiple occasions and he ignored messages. This company have basically robbed us of £250 UPDATE - my husband rang again to politely request our money to be refunded and John Paul kicked off down the phone and said he will come and fix the valve but only if I first took this review down. No thanks, you should fix it because we’ve paid you £250 pounds not because we’ve given in to your bullying and aggressive behaviour. We gave him an opportunity to do the right thing but will now have to go to small claims court to get our money back. Reading through old reviews, I can see that another customer has also had to do this. I’m surprised this business is still going with this shocking behaviour.

Prompt friendly service from very knowledgeable heating engineer. Fixed my boiler quickly with a minimum of fuss. Very happy with the result and price - will be getting him to service the boiler in the summer - a good job done well

Thanks very much John for sorting out mums central heating. Mum had to have her old boiler replaced but not before John had eliminated everything else. John worked swiftly and the boiler was replaced in less than 2 days. He kept us up to date, is trustworthy and very reliable we would have no hesitation in recommending John. Thanks again John

UPDATE Thank you for your reply John-Paul, which I have only just seen. I appreciate that criticism is unwelcome, but my comments were detailed, accurate and objective. I see that you have been similarly combative in your replies to other customers and it’s a shame that you don’t view feedback as an opportunity to reflect and to see things from the customer’s perspective. No one gets things right all the time. Please also bear in mind that our “relationship” is and always has been purely a business one. I understand that emergencies can arise, but they should be scheduled around booked appointments. They should not replace them. Everyone’s time is valuable and no one likes being messed about. Regarding the damage to the wall tiles, I believe this was entirely avoidable and, in any event, was not even mentioned at the time. I told you that I had to disguise this myself, in addition to removing a lot of old and excess sealant that you had left. As regards you taking the old screen away, I asked for this at the outset and you were aware that the request was due to my disability. In any event, you clearly charged me for taking it to the tip. I therefore take exception to being referred to as in any way “cheeky” for asking for your help in this way. One of the two men you refer to was a pleasant, but very young and unqualified apprentice. People have to learn, but nothing you have said could justify the size of your bill, in my opinion. Other people will, no doubt, have their own view. Finally, thank you for your Christmas wishes. I wish you all the best in 2024. Take care. ______________________________________ My late parents and I have used John-Paul for many years. On this occasion, I booked him to fit a new shower screen and tap. I supplied the new parts. He failed to arrive on two occasions and was some hours late on another, which caused a great deal of inconvenience. Apparently, emergencies had arisen which he prioritised over my job. He knows his plumbing, but, on this occasion, he cracked the wall tiles in several places when pulling the frame of the old screen from its fixing. He’s not the tidiest of workers and I only noticed the damage when cleaning up after him. He left promptly at 5pm that day and wouldn’t stay for the short time needed to fit the tap I had provided. He arranged to return the following week, but again cancelled at the last minute due to new emergencies which he felt took priority over my work. He did arrive on time the following day. His bill for fitting the new screen, taking away the old one, replacing one tap and applying a bit of silicone sealant to the bath panel was £300 which I paid, but which, in the circumstances, I felt was very expensive indeed. The bathroom looks fine now - mostly due to my efforts, but I have reservations about the standard and cost of the work and he was pretty unreliable on this occasion.

Prompt service, and happy with the price to have my boiler serviced. John kept me up-to-date with his arrival time, which was very helpful! Highly recommended.

I had a problem with my boiler, no heating, no hot water during the cold day winter, I rang Aigburth Plumbing and heating on the evening, they confirmed me to reach my house next day at afternoon. Everything done professionally,efficiently and reliable, good advice and explanation given to me. Friendly, polite and very helpful. Pricing was very reasonable. I will recommend and will keep using Aigburth Plumbing and heating

Quick response. Turned up. Did the do. All working and didn’t try and sell me a new boiler / say it wasn’t fixable! Reasonable fee and friendly. What’s not to like?

Very pleased with the installation of my new heating system. Great price and john and the team were very efficient 👍highly recommend

Please avoid. He fitted a boiler for us which we had to pay again to have done properly. Took him to small claim’s court to cover the cost which he was ordered to do and still hasn’t.

Excellent job replacing my shower highly recommend very reliable effort from enquiry till completion first class

John came and fitted us a brand new boiler, moved it from the loft and into another area. Re-piped from the gas mains, brilliant work for something that looked impossible to achieve. Adam his helper was also brilliant, made sure everywhere was clean and tidy as they worked :) Would defo recommend 👌

Quick response & great job :)

Had to replace my old boiler which meant running new gas main pipe and repositioning the new boiler. All completed to great satisfaction within 5 days. Couldn't knock workmanship and a good price for the whole job.

Attempted to fix a leak, but I advised the fix did not work and it was still leaking. Came back once to try fix it but leak still happened. Was told would come back but then proceeded to ignore my calls and texts even though he said he would come back, leak ended up being worse than the original leak, please avoid.

Fixed a leak promptly but also had another job of flushing boiler and radiators...Put the chemicals in but never came back to finish the job. Very hard to get hold of. Kept saying he would turn up and then was a no show. My husband is self employed and booked time off work to be in, but unfortunately we were left waiting with no explanation and let down on several occasions. Months went by with me calling and chasing....In the end I asked for them to call me when they were next free as I was fed up of having to chase...still nothing so have now had to go to another company. A real shame as initially we were impressed but the lack of communication has made the whole experience really stressful.

Poor communication from the get go and did not provide the service that was agreed. I asked for gas and heating safety certificates and confirmed the job and price via WhatsApp , but have since only received a boiler survey and no gas safety certificate. He turned up late to the job without any notice and has failed to respond to my concerns about the full job not being done. I will try to claim money back through my bank for service not provided. Would not recommend.

0 stars

Called at 8.30am with no heat and hot water on the coldest day of the winter so far. He arrived at lunchtime and as it was a frozen pipe the issue had resolved itself. But the guy was lovely really professional and understanding. Will definitely be keeping his number. Thank you for your prompt attention

sent an email Monday morning 18.01.21...received a telephone call at lunchtime same day to check details of problem with boiler...said he would e mail me back with time and day to call....never heard back...its now Weds 20th so making other arrangements....obviously job not big enough but not bothering to let me know...not professional!!!! There is a method called COMMUNICATION!!!!!! you said you would send an e mail..you didnt....I was quite prepared to wait but you didnt communicate!!!!! You didnt say you were busy...you didnt call and say you were dealing with priorities!!!! you should learn to communicate! At the end of the day its common courtesy!

Excellent service from Aigburth Plumbing. John turned up early, investigated, diagnosed, and rectified the issue with my combi boiler. Very professional service, would highly recommend.

I had a boiler that needed looking at in a property I let. Aigburth Plumbing answered the call straight away and were at the property within a couple of hours. They kept me in the loop with what they thought needed doing to solve the issue and the boiler was fixed that evening. I considered the price to be perfectly acceptable and they emailed me a receipt with a run down of what work was carried out. All in all I was very happy with the service. Definitely worthy of a five star review.

Extremely professional and efficient engineer. John was able to investigate, assess and resolve the issue all within an impressive time frame. Highly thankful for his service, and would not hesitate to recommend him. Kudos.

Bought a new boiler from this company after shopping around for nearly 2 weeks. Best decision ever! Decided to pay a little more for a better boiler and it was completely worth it. John and Kyle were brilliant in the job. Very professional, friendly and confident with the job. Booked next year for the servicing already! Definitely recommended.

Extremely happy with the service from John and his assistant! The leak from the shower was fixed within a couple of hours of calling them! Thank you John. I know I can rely on your company 😁

Was supposed to turn up on Friday last week to look at bathroom pipe work. Never showed, we called again on Monday and he came out and said he could solder our pipes on Wednesday between 9am and 10am. Never showed up until 14:30pm. He then said he was nipping you plumbers merchants to get some material and he never came back. Text my girlfriend and said he had to go somewhere else! I had water turned off and all floor board ripped up for him and he left and never came back! Completely unprofessional. Completely unacceptable behaviour! Probably doesn’t know how to solder! Do not bother with this firm!

Prompt, reliable - came when he said he would and sorted the problem we had with our boiler. Would certainly use again.

Had to get another heating engineer in to fix and finish job.

Promised to turn up at a particular time and then did, in marked contrast to the previous two plumbers I’d phoned who fobbed me off with vague answers. Our leaking toilet proved a difficult job as it is old and had more than one thing wrong with it, but was sorted out for a very reasonable fee. Pleasant, prompt and professional - a firm I’d happily recommend and use again.

I would totally recommend Aigburth Plumbing and Heating to anyone, John could not have been more helpful,there were some concerns as to whether my heating/boiler was going to be able to be repaired, not a problem on that score,John went beyond the remit and got it back working again,totally professional and without any fuss, a pleasure to have in my home, this guy is a professional! many thanks again John.

Fantastic... I called for a problem with the underfloor heating. Someone came really quickly, assessed and got us back working. I felt that they were competent and trustworthy. They will certainly be my go to company from now on

Great service, always comes out in an emergency, have used this company a number of times & I would highly recommend.

John came the next day to look at the job and had it sorted the day after. Good to see a female plumber. Would recommend. Thank you John and Lea

excellent and friendly emergency call out at weekend when boiler stopped working, John identified and fixed the problem within a few minutes

Very friendly , reliable , quick ,clean.ended up saving me money , will definitely use them again .

Terrible. Neither skilled nor professional. I asked to fix a heating problem, but he made my boiler completely broken down. He didn't know what was wrong on the boiler exactly, tried something randomly. He relied on producer's manual, but he misdiagnosed and failed to fix the problem, and even made the problem worse. I had to change my boiler in the end. + I paid in full. My boiler was exactly 12 years old one, never problematic on hot water until the boilerman tried to do something on it, and he didn't suggest a new boiler until the boiler completely broke down. I personally suspect that the boilerman deliverately did in order for me to install a new boiler, but I had to pay for making it worse because it is hard to prove as a non-expert. No one would spend time on reviewing simply to ruin someone's reputation without any reasons. Reputation should be built on good service and skills, and he didn't show either in my experience.

Would Highly Recommend! - After talking to John over the phone the problem I had with my boiler he came round within a day and had sorted it! Can't reccomend him enough! Friendly, honest and reliable service. I had another problem with my hot water and again John was more than happy to come round at short notice and sort the problem! Good Bloke and a Great Service!

Contacted John at APH early Monday evening regarding a leak on our combi boiler. Advised he would call around the next morning, he sent a text to say what time and arrived promptly as promised, so no waiting around at all for us. Big Plus, his communication was excellent. Our leak turned out to be more problematic than anticipated due to the age of our boiler and also the access to it. Despite this the problem was rectified both effectively and efficiently. So very happy. Would thoroughly recommend Aigburth Plumbing and Heating

Great company with reasonable prices 👍🏼

Had a gas leak, came out straight away and sorted the problem out, would highly recommend as the price was very reasonable. The young girl apprentice worked amazing well too.

Fantastic service, always fits you in and does a great job. Excellent price too.