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CJ Plumbing & Heating Ltd

Availability
Emergency call-outs

4.9(294)Ipswich

Heating work

About

CJ Plumbing & Heating Ltd is a heating engineer based in Ipswich. They install central heating, work on domestic and commercial jobs, and take emergency callouts, with all work guaranteed. They cover Suffolk, Essex and the East of England, including Ipswich, Kesgrave, Martlesham, Manningtree, Needham Market, Stowmarket and Felixstowe.

They are listed with OFT as an installer.

Services

Reviews

4.9

Reviewers of CJ Plumbing & Heating Ltd often describe boiler servicing and plumbing work as clean, tidy and polite, with several saying engineers arrive when they say they will or call ahead. Many repeat customers report years of use for boiler servicing and other plumbing jobs, and several praise named engineers for being friendly and helpful. Reviewers also report larger jobs such as boiler installations, bathroom and ensuite work, with one customer saying the work was done to a brilliant quality. Some reviewers describe problems: one reports a second engineer leaving a boiler failing the next day and being charged extra, another reports a subcontractor damaging a listed wall, another reports an unclosed gas test nipple after a service, and others mention poor communication or unclear pricing. One reviewer says a boiler issue was left unresolved for months, and another was unhappy with a short service visit.

JG
Justin G.Oct 2026 · Google

I’ve used CJ Plumbing & Heating to service my boiler many times over the last few years and they have always provided a first rate service. Because of this I recently contacted them to arrange the installation of a complete replacement of all the taps in the property. From start to finish they provided a a great service, from organising the quotation and working with us to find tap solutions that met our requirements through to the installation. Excellent service and great people at all times.

VM
valerie M.Oct 2026 · Google

Very well done, a quick and professional job. Very satisfied. Heating boiler serviced.

DG
Deborah G.Oct 2026 · Google

The Engineer (Grant) was polite, friendly and very helpful.

AM
Antanas M.Oct 2026 · Google

I initially had a very positive experience with this company. The engineer, Ollie, serviced our boiler and was excellent — polite, professional and thorough. He found a small leak from the auto air vent and recommended replacing it. Other than that, he told us the boiler was in perfect working order. Unfortunately, our experience changed when a different engineer came to replace the auto air vent. He arrived around 20 minutes after the agreed 12–4pm appointment window and seemed rushed throughout the visit. He also told me that he had dropped an O-ring, wasn’t sure exactly where it had come from, and had put it back where it “looked” like it belonged. I found this particularly concerning, as well as the moaning and groaning that took place for most of the visit. The boiler pressure was also not left at the correct level, and the heating wasn’t actually tested before he left, despite the invoice stating that the “installation was tested on completion”. The following day, when I went to have a shower, the boiler immediately failed, leaving us without hot water for the entire weekend. The company doesn’t answer its own calls at weekends and instead uses a third party for emergency call-outs. We were advised to wait until Monday and speak to the company directly. I contacted them as soon as they opened on Monday and requested an engineer. They sent the same engineer back. During this second visit, he found a blockage within the system and stated that he couldn’t say whether the blockage had been caused by him during his previous visit or whether it had already been there. This is particularly concerning given that the boiler had been working perfectly before the auto air vent was replaced and failed immediately afterwards. I was told that the return visit would only be free if the issue was related to the previous work. Despite the timing, the blockage that was found and the engineer acknowledging that he couldn’t rule out that he had caused it, the company decided the problems were unrelated and charged us, although they described the reduced price as a “gesture of goodwill”. There were also several fault codes following the work which, after researching the exact boiler model and codes, appeared consistent with a circulation/overheating issue. I appreciate that I am not a boiler engineer and that faults aren’t always straightforward to diagnose, but the timing of this failure is difficult to overlook. I understand that boilers can develop faults and that not every fault following an engineer’s visit will necessarily be their responsibility. However, when a boiler is described as being in perfect working order, work is carried out on it, and it fails the following day, I would expect the company to properly investigate whether their work contributed to the problem. Ollie deserves credit for the excellent initial service, but unfortunately the second engineer’s approach, the concerns surrounding the work, the heating not being tested despite being stated as tested, and the way the subsequent fault was handled have completely undermined my confidence in the company. I paid both invoices, including the additional £78 which was described as a “gesture of goodwill”. I didn’t agree with being charged it, and that money could certainly have been put towards other things, but I simply couldn’t be bothered to argue over it and would rather draw a line under the whole situation. Hopefully they value the £78 additional money I paid them more than they value having a customer who would have returned to them in the future. After this experience, I won’t be using their services again.

DB
dan B.Oct 2026 · Google

Easy booking, great customer service! On the day, Grant was on time, friendly and helpful with explaining a small issue. Great company, great experience

Area

Ipswich, IP3

Opening times

  • Monday8:00 AM – 5:00 PM
  • Tuesday8:00 AM – 5:00 PM
  • Wednesday8:00 AM – 5:00 PM
  • Thursday8:00 AM – 5:00 PM
  • Friday8:00 AM – 5:00 PM
  • SaturdayClosed
  • SundayClosed

Additional information

  • Incorporated 2012
  • MCS OFT-500354
  • Emergency call-outs
  • Domestic work
  • Commercial work
  • Work guaranteed
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