Ipswich Fireplace Centre Ltd
4.8(156)Ipswich • Gas Safe




Services
Reviews
4.8
Ipswich Fireplace Centre Ltd is praised for knowledgeable, friendly advice and skilled installation of electric, gas and wood-burning fires, fireplaces and media walls. Customers often mention careful workmanship, clear quotations, tidy fitting and helpful guidance without pressure, with many delighted by the finished results. A small number of older reviews raise concerns about showroom presentation, pricing, organisation and aftercare, although more recent feedback consistently describes a professional and seamless service.
A very helpful team and lots of working examples on show.
Haven't Been to the showroom yet , but information helpful. When I contacted them .
Absolutely thrilled with our new gas fire and the service we received from start to finish. The two fitters were fantastic — professional, friendly, tidy and clearly took pride in their work. They talked me through each step of the fitting process and made sure I was happy with everything along the way. They were respectful of our home, worked carefully and left everything clean and tidy afterwards. The fire itself is absolutely beautiful and, honestly, even better than I expected. It has completely transformed the room and we couldn’t be happier with it. A huge thank you to the fitters for doing such a brilliant job. Excellent service, excellent workmanship and a gorgeous end result. Highly recommended! Lovely lady in the shop was very helpful too.
I want to say how fabulous this company has been from the first meeting to the installation of our new wood burner. Professional, friendly and keeping my home clean throughout the process. Would recommend Micheal, Sue and Ben to everyone. Well done!
Sue & Mike are lovely people and very helpful
Our new fireplace perfectly installed. Wonderful service , very professional job. Would recommend this company very well priced . . Great service . Thank you.
After the initial contact, it was established a site visit would be required to confirm if the fire we had selected could be fitted. Mike carried out the inspection in less than a week. Was thorough, answered all queries we raised, and confirmed he would send a written quotation. This arrived in less than 24 hours, detailed all the work that had been discussed. Deposit paid, and at the same time a date was fixed for the installation, which was within 3 weeks. Ben arrived promptly on the day. He made sure we were aware the gas was being turned off, and to ensure we did not use our boiler until he instructed us. Mike arrived a little later assisted in final part of installation, checking and commissioning, and issuing of paperwork and certificates. He was thorough in going through the operation of the fire. From start to finish the whole process has been seamless, all people have been friendly, efficient and professional. You would not have known they had been in thw house except for a lovely new fire which is a joy to operate, and will be a great bonus this winter. Would not hesitate to recommend this company.
Sorry for the late review but we wanted to say a huge thanks to Mike & his team mate for a fantastic job, expertly carried out and great advice. We absolutely love our British fire set perfectly into the media wall you created to suit our room. We would 100% recommend this company.
Great company, Susan planned everything and made it so easy! Mike was great advising and quoting, and the guys who did the work were professional and did a great job. Thanks so much! I love my fireplace, definitely recommend!
Just had an amazing experience with Ipswich Fireplace Centre. From Mike and his wife helping decide which stove to buy. Then Mike coming over and quoting a very good price. Ben then came with a colleague to fit it and did a brilliant job installing. What a look and cosy feeling they've achieved. If your ever thinking of having a wood burner installed you can't go wrong with this team. Five stars from me.
Fantastic service from start to finish with helping us with a new electric fire and surround, Susan and Mike really do go that extra mile with no pressure at all, service was great and very helpful staff throughout the time we visited the show ro
Just had media wall fitted by Mike from ipswich fireplace centre. Just wanted to leave a review to praise them for a wonderful experience in excellent workmanship and customer service. From day one visiting the showroom and choosing our fire. Susan gave us great advice and made no attempt to upsell the product with extra options. We chose the new forest 1600 black edition and it looks amazing. Mike came and built the wall and ensured everything was perfect and we listened to Henry the hoover frequently during the day as Mike made sure there was absolutely no mess. The wall was completed and plastered and looks amazing. Would 100 percent recommend them.
I have left a handful of reviews in my life but feel compelled to do so for Ipswich Fireplace Centre. Mike and Susan no there stuff which is unusual these days and not once did I feel pressured to buy anything (again rare these days). The British Fires 650sq electric fire is absolutely stunning and we are thrilled with it. We also decided to have a new fireplace and hearth, the fitting by Ben was superb and to me well worth every penny to have it installed by them. If you want anything to do with buying/fitting a new fire/fireplace I cannot recommend them highly enough. Thanks to the team at Ipswich Fireplace Centre.
I don’t normally leave reviews, but this company truly deserves one. They removed an open fire and surround and installed a gas fire and iron inset and an alternative sandstone surround with incredible care—no redecorating needed! Brilliant workmanship from start to finish. Highly recommend.
What a fabulous company! Very knowledgeable and informative lady who took the time to explain the benefits of the different fires available. We were given a great deal, along with friendly service and quick delivery. A great range to choose from and fantastic prices. Highly recommend Ipswich Fires.
Been using them for years to supply and service our Calor gas fires. Mike is always friendly, helpful and knowledgeable.
Yearly service of my three gas fires. Friendly and efficient service and advice.
Sue + Mike were extremely helpful in finding me a fire to fit in my chimney breast. Was fitted by Mike + Lewis and looks amazing the guys covered all areas with clean dust sheets and everything was left clean and tidy. Was so impressed witb workmanship asked Mike to quote for a new boiler within a day I had an email quote I had questions to ask and had reply straight away and went ahead with exactly what I was after. I was given a fitting date and Ben Connor + Lewis all did a brilliant job. I would highly recommend Ipswich Fireplace to anyone wanting a great service at competive prices and excellent workmanship. Thank you guys + Sue with all the calls + messages for helping me choose the right fire for my fireplace.
From receiving friendly expert advice helping us to make the correct sort and style of gas fire we wanted we were visited today by two young men made a fantastic job of fitting it for us very efficient and very friendly even though our dog was trying to help them. From start to finish cannot recommend Ipswich Fireplace Centre enough. Many thanks
Excellent customer service knowledgeable staff Competitive pricing Went out of their way to help me I would happily recommend this company to friends and family More than satisfied and happy with my fire
In the showroom I was helped to choose what was suitable for my house and shown all the options. The men fitting it were very efficient and cleaned everything up afterwards. They explained all I needed to know and were very helpful. I am very pleased with my new fire and fireplace.
Right from the start we were sure of the fire we wanted and Media wall design for it. On our initial visit to Ipswich Fire Centre Sue gave excellent advice and arranged for Mike to visit to assess and quote. Mike listened to all our requirements, giving advice where appropriate. We were pleasantly surprised to receive, in our opinion, an extremely competitive quotation. On day agreed for work to commence, the guys arrived and set to work. They carried out everything to a high standard and quality. Ben did everything he could to ensure he constructed the framework exactly right. It took them 3 days to construct due to having to work round a ‘Wind Post’ supporting an RSJ and being a little more complex in design. Electrician, Ryan came and did all the installation work for fire, TV & downlighting. The plasterers too did a brilliant job. Not easy work with all the small areas! All in all a fantastic result and the comments from family and friends say it all. Looks Awesome I’ll email Mike & Sue some photos now it’s painted, flooring finished etc and hopefully they can put on their website
At theFireplace centre staff very helpful. We had the fire fitted made an excellent job.
We recently tasked Mike and his team at the Ipswich Fireplace Centre to put in a an electric fire for us as we live in a flat with no ability for a real fire. I told Mike what I wanted and the idea I had in my head and he turned it into a reality. I could NOT be happier. It is EXACTLY what I wanted. A plain room made cosy and gorgeous. They built a a wonderful encasement to the fire with a beautiful log mantelpiece as I wanted and also beautiful floating shelves with strip lighting. Above the fireplace they wired into the wall and mounted our tv for a media wall and honestly I could not be more over the moon with the result. Thank you guys. 5 stars all the way
Very professional and helpful service.Quick response to our enquiry.Would recommend.
I recently bought a Isabella fireplace and Diamond electric fire from Ipswich Fireplace Centre and found they had a good selection of fireplaces. They listened to my requirements and helped me greatly to select the right one. The price was competitive the fireplace was delivered on time and with care. My builder has recently fitted it with no problems and I am thrilled.
Excellent service and workmanship
Mike completed a full service of our gas fire. He arrived on time and did a thorough job, stripping the fire down, removing all the soot that had accumulated and leaving the fire as good as new. I would highly recommend this company and will be using them again in the future.
We absolutely love our new fire! It’s beautiful! We chose the Witney electric suite in crystal white with real logs and we couldn’t be happier! The flames are very realistic and we love being able to have it lit even when we don’t need the heat. Thanks to Sue and Mike for their excellent advice and guidance. Installation was great too - Ben and Connor did a brilliant job! Very professional and clean, thank you.
I am not a very trusting person when having workmen in my home, I've had a few bad experiences. I must say Mike, Ben and Connor, have done an outstanding job, very tidy. I got exactly what I asked for, whereas other companies who gave me quotes told me I couldn't have it. Would recommend them to anyone. 😁
Arrived on time. Friendly, left no mess, and LPG fire now working well!
Nice helpful people to deal with. Excellent service. Couldn't be more pleased.
We are extremely pleased with our media wall replacing our old fire place (still to be painted). Mike and his team (Ben) were fantastic, a very high quality job and always ensuring our requirements were met. The plasterers and electrician were also excellent. A fantastic organisation and we would highly recommend them.
Brilliant service and organisation from all trades when installing the fire and building my media wall. Would recommend 100%
Great service and lovely fireplace, it has made the house a home
Thankyou to Ipswich Fireplace Centre for the installation of our lovely new gas fire and surround. From the first time we visited the showroom through to installation we have had sound advice and help. The installers were careful and professional. Please pass on our thanks to all involved. Would highly recommend to you if you are considering a new fire. Thank you.
Mike and Susan were really helpful when I was choosing my electric fire, and provided a great fitting service.
Very pleased with the work that has been carried out. The 3 lads installing our inset log burner have done a brilliant job and to a very high standard. We are loving a cosy evenings with the fire burning away!
Excellent service by Ipswich Fireplace Centre. Purchased fireplace with hearth and electric flame-effect fire to replace old open fireplace. Fitters were very courteous and tidied up thoroughly before they left. Would certainly recommend.
Excellent service, very helpful. Came back to me when they said they would. Would definitely recommend.
We went into the showroom & chatted about what fire we were after & what they recommended, we then had Mike come out the same day to measure up, we then made a appointment for a install & had Ben & Connor come round to install our new fire & chimney bird guard & they done a excellent job, me & my wife are very pleased with the end result - would definitely recommend
Absolutely brilliant company. We had an electric fire and media wall built . The attention to detail from the builders was outstanding and final product after plastering was just perfect. Highly recommended - use this company
Excellent work, well organised (the installers, plasterers and electrician all arrived on time and as required) very pleased with the result, all done with minimal fuss and mess.
Really pleased with the service we received with the installation of a log burner and removal of our old gas fire. Everything was done quickly and well. Definitely a firm I would recommend to others.
Friendly, knowledgable, professional and a great product, all at a fair price. And in Ipswich!
Excellent professional knowledgeable service- will definitely recommend !
Excellent service from everyone ! The showroom is great and I received really helpful advice on whether gas or woodburner would best suit my needs. Installation was smooth and easy and I absolutely love my new fire, it’s a quality product which delivers the right amount of heat for my draughty living room! Looks amazing too. I would highly recommend this company :)
From the minute I walked into the showroom which I have to say had so much choice, help and guidance was at hand. Customer service second to none as was the fitting of my lovely fire surround and fire insert. Would definitely recommend. A big thank you to you all at Ipswich Fireplace Centre.
They know what they’re doing and they do it very well! I have absolutely no hesitation in recommending them - reliable, efficient and reasonably priced.
It is difficult for me to articulate how pleased I am with the service received from IPSWICH FIREPLACE CENTRE Ltd. From the very outset of a phone call enquiry, to the free no obligation visit, survey, & quote, to the installation. The two installers were very friendly, professional, extremely efficient and tidy. The whole operation took 2 hours & 10 minuets. The end result is outstanding. I would certainly recommend this company to my friends.
We were in a bit of a pickle, we were referred to Ipswich Fireplace Centre, These lovely people stepped in to help us. Both of us would like to thank the whole team, everyone was kind, professional and very helpful, their advise was good and clear. Everyone worked really hard at the installation and the result was two very, very satisfied and happy people, Thank you all. Brian + Zena Whiteman
Wonderful job done installing a fireplace in my old house. They were so careful with my old tiles and the old cast iron unit, and the installers were so clean, tidy and polite. The service all round from the first enquiry to payment of the invoice and aftercare was impeccable. Excellent value for money and real care taken in my home. Love this company - will use again for the other fireplaces I’d like returned. Great work.
Recently had fire and fireplace fitted by this company very professional from start to finish polite respectful of your home did a first class job would highly recommend them
Very happy with the installation of our woodburner, the service was friendly yet professional and by far the most competitively priced. Would recommend.
Very efficient and friendly service
Very helpful and informative. Lovely fire.
Had Ipswich Fireplace center fit our new Gazco estudio electric fire this morning, cant recommend mike enough took our old fireplace out and fitted the new one very professionally, such a clean and tidy person left our front room spotless. So pleased with the new fire just waiting for the plaster to dry to touchup paint. Definitely give ipswich fireplace a look we got quotes from numerous other companies and these were by far the best.
Excellent service, i called in for some advice , extremely helpful thanks so much
Couldn’t recommend highly enough. Fantastic company. They did a great deal for us plus fitted our gas fire beautifully. Really happy with the entire process. thanks so much!
Fantastic!! Super quick service, friendly and professional. Would definitely recommend.
Great range, polite knowledgeable staff who came to the house to conduct a survey with no pressure to buy, but with great prices and range we brought through them to fit as well 👍
A company that goes that little bit extra I can highly recommend them, from the 1st email to being shown arround there show room nothing was to much trouble, every question i asked was answered with good advice a truly professional service
5 star service the fitter were very friendly, clean and tidy.
Did a great job of retaining the old fire surround while installing the wood burner. Would use again without a doubt.
Really helpful guys who fitted the fireplace and made every effort to do a brilliant job!
Great shop and showroom, great staff happy to help , free estimate and home survey, which is a must have if you are considering a wood or multi fuel burning stove for the home. Vast arrae of products available good access for vehicles and lots of parking.
Great customer service and fast installation fitters were very helpful and left the room as they found it would recommend this company
Mike, Ben and Connor were friendly, helpful and efficient, working hard to meet their deadline in a week of extreme heat, especially fixing central heating in a hot roof space. Well done and thank you.
We purchased the Hunter Allure 7 Woodturner - we had been searching for over a year for the right burner and also the right company to use...from our initial enquiry early Feb 2023 where we received excellent advice right through to the actual installation date in May 2023 we received a very professional service. Couldn't fault anything, including competitive price. Reliable and would highly recommended you use them.
Every thing from dealing with Mike in the shop to the fitters were very helpful We had our fire place fitted today Brilliant job everything left clean and tidy more than happy with their work would definately recommend this company
Staff not in a hurry to see who had entered the 'showroom'. It is incredibly tatty inside and there are no prices or details on the products.
The company is truly professional. On time, and friendly, and fixed my fireplace with no problem. I had reached out to the company that installed our gas fireplace, and they said i had to replace a part and they had to order and it would be three weeks. This company was fast and reliable and came the next day. i will be using them every year for service and would HIGHLY recommend for a new install too.
Extremely Professional and knowledgeable, I had a very specific requirement for my installation, Mike found the perfect solution within budget and gave great aftersales service too. A pleasure to do business with and thoroughly recommend.
Very happy with the my fireplace which was fitted brilliantly. And they cleaned up everything too.
Brilliant! Tasha was welcoming, soooo friendly and knowledgeable about the fires we needed. I would definitely recommend highly.
Excellent customer service. A very professional job and the fitting engineers made no mess whatsoever. Highly recommended.
Amazing service , didn’t stock the fireplace I wanted so got it especially made exactly how I wanted and I love it !
Sound advice on options and installation of woodburner. The fitting team are perfectionists and finished the job to the highest standards. I would highly recommend Ipswich Fireplace Centre.
So pleased with our new fire surround, looks amazing. The fitters were lovely, professional and super tidy!... Highly recommend
So far so good I asked them to come round to give me a quote to to supply and installation that was good happy so far
With energy tariffs changing, we decided to replace our old 4kw gas fire with a new 2kw Dimplex electric one. Ipswich Fireplace Centre were most helpful in guiding us through the options. We chose Glencoe, which has completely added a new dimension to our room. The fitting was done by Mike in an efficient and careful manner, he also serviced our gas boiler at the same time & we are very pleased in every respect. Many thanks .
Good selection of fireplaces, knowledgeable staff who were all very helpful, product ordered quickly and when arrived, advised for collection. Ongoing technical support help offered if we needed. Great service, thank you.
Very pleased with the log burner we had installed by Ipswich fireplace centre. Mike came out to measure up and discussed our options, once happy with everything, a time and date was arranged when Ben and Connor came out to fit the log burner at a very high standard the guys were very friendly and any questions, they were happy to answer. They were very friendly and tidied up afterwards. Highly recommend to anyone who wants one installed.
Very impressive, efficient installation, great finish. Really pleased, definitely recommend
Very helpful finding a random bit of heatproof board for me.
Excellent service from start to finish. Installation took 1 day and the guys worked extremely hard, cleaned up leaving no mess, and worked until they had finished the job. Finished product is brilliant, and I would highly recommend Ipswich Fireplace Centre.
Always had sterling work from this place. Thanks again.
1 April 2022 Ipswich Fireplace Centre is fantastic! 🙂 Mike's professional knowledge and expertise helped us to choose the right fire, a Faber Vaska Gas Stove. He installed the fire, assisted by Connor and Ben. The area was left immaculate. We are delighted with the service and have many compliments from people on the fire. Thank you Mike.
We had such amazing service from start to finish with these guys , tash helped so much helping us choose and then the installing went so well hardly any mess and a great job , I would recommend this family business to anyone . Not completed with painting and skimming but love it already , thanks again to the team
Excellent company. Friendly, reliable and trustworthy. Regularly service our boiler. Then, two weeks ago they came in and removed our horrible old fireplace and placed in a beautiful new log burner and mantel. They dropped off brochures before so we could decide what we wanted & were able to view them in the booklet & online. We are so happy with it. They did a fantastic job, they got it all done in a day & even tidied up after themselves! Highly recommend Ipswich Fireplace Centre. Thank you for all your hard work!
Mike installed a log burner to replace a gas effect fire along with building a hearth and fireplace for me summer 2021. He's done a nice job. Well organised, clean, efficient and friendly. Stove is working nicely thanks Mike. I recommend Ipswich Fireplace Centre, would use them again.
Very pleased with what Mike & his team have achieved, one even done a little paint job near the chimney breast on the roof!! as dangerous as it was. Very professional, very clean & very polite, a pleasure to have more lovely tradesman working on my beautiful home, would certainly recommend ..
We received good advice on which fire to choose and how it would fit with the surround we chose. The workmen were very punctual, polite and tidy. We felt we had very good service at a good price. We are delighted with the final result.
Polite and quick installation. No mess. job done! thank you!
Excellent customer care and help.
Absolutely fantastic service with two stunning fireplaces installed. The removal and disposal of original brick fireplaces, the care of our home and possessions while we were at work was excellent and much appreciated. The finished fireplaces are gorgeous in our home. Have recommended Ipswich Fireplaces to others and definitely would do so again. First class team from start to finish. Thank you all.
Ipswich Fireplaces have just serviced my gas fire and boiler, and as always an excellent and professional service and I have no hesitation in recommending Ipswich Fireplaces/
Mike and his team provided outstanding advice, service and workmanship for a fair price within an amazing time-frame, given Covid restrictions. We are delighted with the result and grateful for Mike's patience and helpfulness in making choices. It was a pleasure to have Ben and Connor working in our home. They brought energy, proficiency and know-how and were immaculately tidy. They removed our tired old gas fire and ancient brick fireplace and installed an awesome new Studio 2 gas fire. Jake the plasterer is a genius. As you see from the photo, we have some decorating to get on with now and it will be a challenge to match their masterful workmanship. Thank you guys!
Excellent work , I would recommend them very highly
very good service
Although it took a while for the fireplace to be delivered (no fault of Ipswich Fireplace Centre) we are over the moon with the friendly and professional service we received. The fireplace we picked looks perfect in our room. Thanks Mike and the team.
Great guys good advice
Great family business , from start to finish your in safe hands with Mike and his team . Got a good selection of fires to consider at competitive prices at ipswich fireplace centre . Purchased the Gazco vogue midi t .The wife and me are well pleased looks fantastic now fitted 👍
Excellent work very professional. Do what they say they will do and on time.
Brilliant service. Mike was polite and courteous. He has done a fantastic job, so pleased with his work. He even cleaned up afterwards, ,reasonably priced aswell. Thank you Mike. Would highly recommend.
An excellent range of fires on display and a very helpful and sensible assistant who guided us to buy exactly the right fire for us. It arrived very promptly and the are thrilled with it.
Always had good service, polite,friendly staff.engineers always efficient.polite and leave the home as they found it.5* service
Called on Monday am ordered part. arrived on Wednesday pm fitted Bird guard on top of chimney. Very polite guys. Job well done at a very reasonable price Many thanks John..
Mike and his colleague installed a woodburner, which was completed in good time and to an excellent standard of work. He was also very tidy and cleared all the mess before leaving. I would not hesitate in recommending Ipswich Fireplace. Well done.
Very good service from this center, have had a new boiler and fireplace installed by them, lovely friendly team, and good and prompt service.
The 3 workers doing the job were all very good and explained everything clearly to me. They arrived on time were very tidy and the work was carried out to a very high professional standard. I am very happy with the installation and would have no hesitation in using them in future. Many thanks
Fantastic Gas Fire installation from Ipswich Fireplace Centre. Knowledge and attention to detail throughout from Mike & Connor. Will certainly use again in future. Many Thanks.
Very poor. Disorganised and unprofessional.
We have been very happy with the service from start to finish. The guys who installed our log burner were friendly and very efficient, we hope they got a big Xmas bonus this year they deserve it! Highly recommend Ipswich fireplace centre. They installed my parents log burner too and they are equally as happy.
Thank you for a job well done, cannot beleive how great our new log burner looks. Team turned up at agreed time and left room so clean. We are so delighted with a job so well done. Would recommend Ipswich Fireplace Centre to every one.q
We have been a customer of Ipswich Fireplace Centre for quite a few years & wouldn't go anywhere else to have our boiler & fire serviced. They have also installed a gas fire & a new boiler for us. The engineers are always knowledgeable, efficient, polite, friendly & helpful. The work is always completed professionally, cleanly & never over priced. It’s really nice to be able to support a local company & always a pleasure to see familiar faces when service time comes around again!!!
really helpful staff and great product range
We are so happy with our new log burner. From start to finish this company have been fabulous. Mike and his team were so helpful, professional and polite. Ben and connor did the installation and again were so polite and professional and their attention to detail was immaculate. We cannot recommend them enough.
Very pleased with the quality of our new fireplace and the professionalism of the company. From the initial visit to their showroom we were a little surprised at just how many fires/fireplaces were on display. Tasha was extremely helpful and knowledgeable whilst never applying pressure on us - we felt more than comfortable looking around before bombarding her with questions. When it came to the installation Mike and his colleague ensured it was a professional job whilst listening to our preferences. I can not fault this business at all. If you can afford to pay a little extra for a quality product then get this firm in to do the job as they are highly skilled and more than competent.
Staff very friendly and helpful.
Brilliant! Lovely team of knowledgeable staff. We are so pleased with our new fire, mantle and inset chimney breast. Dont bother looking elsewhere....these guys are the best. Pricing was competitive and workmanship is faultless.
Outstanding service, competitive on price,fast delivery and installation. Would highly recommend to anyone looking to buy and install a fire.
Within minutes of placing a request for my elderly mum, the engineer was at her address to fix the problem. I cannot recommend this company highly enough.
Mike & team installed a lovely fire for us. Slight complication when the installation instructions for the one we had ordered were changed by the manufacturer, resulting in the fire no longer fitting - but the team sourced & reordered a more suitable one with minimal delay.
What a great company. Mike and his team did a fantastic job and I cannot thank them enough for all of their efforts. I really think we were asking a lot from the installation, but I never felt anything but confident and glad that we selected Ipswich Fireplace Centre to carry out the work. The chimney breast was completely reconstructed, chimney liner and bird guard installed and finally, the inset stove and hearth were fitted. The end result is really incredible and I have shown some 'before and after' pictures so you can see the results that Mike and the team produced. No mess, no hassle, nothing was too much to ask. Mike is completely trustworthy and I wouldn't hesitate to use this company again. Thank you.
Have not been there only drove past
What an excellent job - the fitting of the gas fire was completed with the minimum of fuss, efficiently and cleanly. I cannot praise them enough. Rodney Partington
We were very pleased and impressed with the excellent service provided by Ipswich Fireplace Centre. The service provided by Mike in the showroom was very informative and not pushy. The guys who installed our fire, mantel and hearth were extremely competent and informative and nothing was too much trouble, very clean, tidy and friendly. We now have great centrepiece in our sitting room which has transformed the environment. Thank you.
Fabulous service, beautiful product and very nice people. We had three new fireplaces fitted, Would highly recommend.
Great range of products, very knowledgeable and friendly staff. Quality installation and aftercare. Would most certainly recommend.
Great showroom with really helpful staff!
Really good advise. Great service. Very polite team of guys. My new gas fire looks fabulous. Would be very happy to recommend.
Good price and plenty of advice about both log burners and multifuel, we chose a multifuel and am please to say they turned up on time and all the work was carried to a very high standard. We are very pleased with the end result wish we had got one years ago.
No offence guys but most of your log burners are half the price at other stores. Wasn't impressed with the mega high prices.
Great service, love my log burner thank you 😊 one happy customer.
really helpful and pleasant staff
Great fireplaces
Poor customer after care. Had a leaking central heating pipe 18 months or so (when noticed, it had been hidden and leaking for some time) after being installed, They came promptly to rectify but gave me an £80 bill. After questioning if the repair should have been done under warranty as was a result of poor workmanship, I was told no, we only cover that for 12 months. I then said that I would be speaking to Trading Standards before I paid and the engineer took the bill off me a angrily and said "don't pay it and don't call us again". Guess what I won't! Their loss, (as I would have continued to use them for my future servicing needs) is someone else's gain.
Very professional, timely and careful. Surprisingly, they were also the cheapest!
Area
Opening times
- Monday9:00 AM – 4:00 PM
- Tuesday9:00 AM – 4:00 PM
- Wednesday9:00 AM – 4:00 PM
- Thursday9:00 AM – 4:00 PM
- Friday9:00 AM – 4:00 PM
- Saturday10:00 AM – 2:00 PM
- SundayClosed
Additional information
- Incorporated 2008
- Gas Safe 304861
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