Philby's Group Ltd

We had some issues with small leaks in two parts of the roof and a few loose/broken roof tiles. These were fixed quickly and carefully without any inconvenience or huge expense. Happy with the work done. James was a really nice guy too.

Jonathan was absolutely amazing. I wasn’t in the property, but he still gave me a call afterwards and explained the issue and was able to answer any questions I had. So helpful, patient and kind. Thank you.

Mohammed replaced my kitchen tap quickly and professionally. He was polite, efficient, and left everything clean and tidy afterwards. Really happy with the work and would definitely recommend him.

George came out to sort a blockage in our kitchen sink and was excellent from start to finish. He knew exactly what the issue was straight away and had it fixed within 5 minutes. Very quick, professional, and clearly experienced. Really appreciated the fast service — would definitely recommend him.

Jonathan came to fix some door cabinets at our rental property and did a great job from start to finish. He was friendly, professional, and left everything spotless. What really stood out was that he proactively chased up getting some additional doors sorted without us having to ask. Would happily use Jonathan’s services again, highly recommended!

I had Jonathan, the window engineer, visit to inspect an issue, and I was very impressed with the experience. He was punctual, professional, and easy to talk to. He took the time to carefully assess the problem and clearly explained what might be causing it and the next steps. I appreciated his honest and thorough approach—he didn’t rush the visit and made sure all my questions were answered. Based on this initial visit, I feel confident in his expertise and would be happy to recommend him.

We had some fixes required in our bathroom and Jonathan completed work. He is very professional and efficient. Work was done with high standard. He also showed his availability and prompt response with any questions we had. Recommend!

Justin was punctual, professional, and very efficient. He explained the issue with my door in a clear and easy-to-understand way, which really helped me understand the extent of the problem. Most importantly, he was very solution-oriented and got everything fixed quickly. I’m very satisfied with the service and would definitely recommend him.

I had a fantastic experience with Philby’s Group. Their team is incredibly punctual and arrived exactly when they said they would. The quality of their work is excellent, and they completed everything perfectly. What really stood out was their professionalism and great attitude. I’d like to give a special mention to JUSTIN. He was not only great at his work but also very polite and friendly. It was a pleasure meeting him, and he ensured the job was finished to a high standard.

A very professional and responsible gentleman. Very kind and has a great attention to detail. What I found about Johnathan Stow is that he knows what he's doing and works with passion from start to finish. Not only did he find the reason why our window wouldn't open, but he also fixed it and gave us plenty of tips on how to care for it in the future. Johnathan, thank you very much for the work you did. You are a truly reliable specialist.

Jonathan has been extremely helpful throughout the process. He is very detail-oriented, clearly explaining both the issue and the solution. I’m very satisfied with the service. He was also very considerate, working on other tasks while I was in a meeting to keep noise to a minimum. Everything was handled efficiently and resolved in a timely manner.

Justin is honestly the best! He fixed my door quickly and efficiently, and made the whole process completely stress-free. He’s also so friendly and easy to talk to, which made the experience even better. I highly recommend working with him. Thank you so much, Justin!

I highly recommend Philbys group. They were incredibly professional, punctual, and knowledgeable. I had a stubborn leak that they diagnosed quickly and George fixed it efficiently. They took the time to explain the issue and provided a clear, fair quote before starting. They left the work area spotless and made sure everything was working perfectly before leaving. Will definitely be using them again for any future plumbing needs!

Hired Philby's for a ~£300k extension of our home. They stopped turning up once the majority of their fee was paid, despite the home not being livable for us and our two young children. The work done did not meet building standards and we had to get external builders in to redo it at extra cost. We raised a claim against Philby's in excess of £10k which they settled outside of court. They attempted to intimidate us in our own home to dissuade us from raising the claim. Stay away from them and never pay them up front. Update post Philby's response: Your response is untrue and clearly intended to discredit my review. Evidence of all correspondence, payments, claims court summons etc. are available and I'm happy to share these.

Unfortunately I have to lower my ratings. While the problem was initially identified, there were no pictures of the scale on the pipe or indication of which pipe was affected. Because of this my building management is refusing to fix the problem immediately and my landlord doesn’t think it’s their responsibility. I am stuck. It would be great if this problem is fixed as soon as possible.

Philby’s Group Ltd are a fantastic contractor who can handle all types of maintenance works, from small jobs to larger, more complex projects. They consistently deliver a high standard of workmanship and are always efficient, quick to respond, and reliable. Their team goes the extra mile, whether it’s providing professional advice and recommendations or sending courteous reminders ahead of appointments. With a large and well-organised team, their response times are excellent, and communication is always prompt and effective. They are quick to respond via email, and there is always someone available in the office to speak with, which makes coordinating works very straightforward. They carry out a wide range of services, including worktop replacements, bathroom refurbishments, and mould treatment to name a few, and they cover a broad area while remaining consistently helpful and approachable. They are always happy to assist and answer any queries. Overall, a highly dependable and professional company that I would confidently recommend.

Thank you so much for the excellent service! The team fixed my kitchen tap and unblocked my shower very quickly and professionally. A special thanks to Mohammad, who did a fantastic job—he was friendly, efficient, and clearly very skilled. Everything is working perfectly now. Highly recommended!

The company can be hit and miss with admin/appointment organisation. But the technicians are usually very good. On latest visit Mohammed was excellent.

Mohammed came out twice and made sure to call us each time to make sure we were home, which was helpful 🙂

To being without heating for months! - It has taken nine visits from Philby’s to address an issue that was clearly identified and explained during the very first appointment. Across the first eight visits, multiple engineers attended and were required to be re-briefed on the same problem repeatedly. No effective diagnosis was made, no decisive action was taken, and no continuity was demonstrated between visits. The lack of coordination and technical ownership was staggering. It ultimately required a formal and strongly worded email from me to the director of the company ,explicitly refusing further appointments, before any meaningful progress was made. On the ninth visit, the valve that had been identified at the very beginning was finally replaced. There is no credible justification for a straightforward component, flagged on day one, to take nine separate visits to resolve. During that same 9th visit, electrical equipment was left on site to rewire the heating panel. I was informed an engineer would return, constituting the tenth visit. No engineer has attended. The equipment remains in its box, untouched. This experience reflects a level of inefficiency, disorganisation, and technical incompetence that is entirely unacceptable. The repeated failures in diagnosis, communication, and follow-through demonstrate a profound lack of accountability and respect for a customer’s time and property. Nine visits for an issue identified on day one is not unfortunate , it is indefensible. I would strongly caution others before engaging this company.

They left my house a MESS after coming to fill a hole in the ceiling (that they created). For example the chair that I let the contractor borrow to STAND ON (shown in the photo). How did he get plaster in 3 rooms in my house when he should’ve only been working in one spot? So disgusting and unprofessional, I’m very disappointed.

Thanks a lot to Mohamed for his amazing job and reactivity. He fixed the poor work made by another contractor last year, and we're very happy with his professionalism as well as the result!

Net feedback: 3 stars 5-star feedback for Cain: Cain recently visited to repair, paint, and redecorate our ceiling, which had been slightly damaged by another colleague during a previous visit. His work and customer service were both flawless. He was professional, friendly and took the time to explain each step of the process, which I greatly appreciated. 1-star feedback for the office/admin team: Unfortunately, the communication from the office team needs significant improvement. Their email tone could be more courteous and their overall responsiveness leaves room for improvement. I didn’t receive a confirmation email or text for the most recent appointment (as I had previously done), and I had to follow up on the appointment day to confirm the visit. I also requested that the attending person call an hour before arrival--this didn’t happen either. Thankfully, I was home at the time. This was my third visit, and I’ve noticed similar communication issues each time, which is disappointing.

I’m genuinely unable to join in with the positive reviews for Philby’s Group. If we weren’t obligated to use them through our property management agency, I would absolutely choose a different company. We needed a repair on our apartment window. At the second appointment, the technician removed the handle without having a replacement available, leaving the window stuck open for three months, all the way into late October when temperatures had already dropped. Despite multiple follow-ups from our side and three scheduled additional appointments where no one showed up or informed us of any changes, nothing progressed. We live on the 19th floor, meaning the window could be completely opened with no security. After three months the handle was finally replaced, but the insulation issue we reported was never addressed, and the window still doesn’t feel fully repaired as the proper cause has not been fixed. Overall, the experience has been extremely frustrating — poor communication, repeated no-shows, and an incomplete repair after months of waiting.

Awful service. Cannot do basic communication when asked. Drag their feet all day. They need someone standby at home to let them in from 8am-5pm. Yeah... and then they don't turn up between those hours. I asked 2 days in a row for a follow up. Radio silence. I am emailing the director asking how I can make a complaint, radio silence. These people seem incapable of clear communication and following through on what they say they'll do. I wonder if they can actually fix our boiler.

Had one of the decorators come finish a damaged wall. Good job! Disappointing when he took something out of the property that wasn’t his. Then had a bad attitude when asking him to return it. Would think twice now about leaving anyone in alone. Apology accepted! However Ollie rude tone in the telephone conversation was unnecessary, and uncomfortable.This is an honest and sincere review.

Recently had a whole new shower tray replaced due to a leak. The engineer (Pov) worked so quickly and efficiently, very respectful of my home. Would definitely recommend these guys. Amazing thank you.🤩 Maxine SW59LH

James had a great service.

A huge thanks to Onka and Craig. They were very informative, helpful, tidy, knowledgeable and very efficient. I would go the extra mile and say they are the best painters in the world. Thank you gents, for your kindness. Have a splendid rest of your day.

One the most incompetent companies I've ever hired. They agreed to install a new vanity unit and bath panel, demanded £1200 upfront and because I needed the work done urgently, I paid. Weeks later, we've given up and hired someone else to put right their poor work. One workman (they have the audacity to call them engineers) they sent, appeared drunk and was totally incompetent. They gave us £400 back and then said we needed a new tap which was going to cost - guess how much - £400! Do not touch with a bargepole.

They don't respect the client's time. They don't show up in the agreed time at all. They keep pushing appointments until it's very late, they keep on lying and fabricating excuses. The job doesn't get done at all. Don't waste your time and don't hire this company.

I had a very disappointing experience with Philby's Group. They were scheduled to come to my home to install a kitchen tap but failed to show up on two different occasions. On the third appointment, they were more than four hours late, without any notice. Despite confirming each appointment, they never informed me they wouldn’t be coming—no calls, no emails, nothing. I wasted so much time waiting and trying to reach them. When I called their office, they promised to get back to me within minutes, but no one ever did. The lack of communication and professionalism was beyond frustrating.

I should not have to share the road with vehicles like yours, with such horrendously dangerous tyres. A blowout could kill the driver or others. Happily to delete this when you confirm they have been changed. Photo taken today on Hammersmith Bridge.

Do not recommend has you might be buying u have you have to think of the people that put all hard work into the job so if your buying a flat or anything when you live the always remember some poor people never got paid for the hard work philbys is no good liers me and my team have worked very hard for philbys and never got paid always remember that when your looking at your lovely home there supposed to be big company but can't pay couple grand for the work ? There cowboys

If I can give 0 star I would. I instructed Philbys to fix our bannister and they couldn’t fix it and took the money. I was advised to contact Jacob the manager through email and never got any response. Horrible.

Intial customer service was good but quality of workmenship has not lasted. Also there is a big difference depending on which workmen you have. Accounts department are incomptent and hostile. I would not use again.