Drain Doctor Southampton

Elliot came to my mother's home on the 4th of November unblocked and put camera in dream, cleared blockage advise a sleave to be installed as there was root ingress and slight cracks in the drainage pipes all backed up by photos and documentation. They returned today the 6th of November to complete installing the drain sleave . My mother is in her mid 70s and they were fantastic with her explained everything they were doing , mum didn't feel pressurised into anything . They worked very hard and was clean and professional friendly and understanding of an older person's concerns. We would highly recommend the company as office staff were extremely helpful and friendly .The company gave a second to none service top rate .10 out of 10. Thank you so much for putting mums mind at rest and from for being so helpful to her . Carole Thomson and Customer Mrs Carole Rollason

I called Drain Doctor at about 4.30pm as I needed my toilet unblocked asap and by 5.30pm they had been and completely sorted everything! It was a great service, really quick, easy and no fuss at all. Definitely recommend!

Had a blocked drain causing garden drains to overflow with foul water. Called Drain Doctor for help and they sent Jordan, who was great. He explained everything very clearly, showed me the issue on CCTV and advised (with no pressure) an in-place liner repair to the drain which would prevent a recurrence. He did the work, showing me the result on the CCTV, and thoroughly cleaned and tested the drains afterward. Very friendly, professional and capable. Would recommend for anyone needing similar work.

Jordan was super professional and found the blockage of decorative stone and sand left from the seller of the property! He tidied up and left everything better than before. Would have him back in a heartbeat. Thankyou very much

Absolutely brilliant, so quick and efficient, Jordan was so friendly and helpful and did the job perfectly ! Happy customer!!! Would totally recommend !

really friendly, explained everything he was doing/going to do, cleared the drain quickly and gave me a bit of advice to keep it clear in future really impressed would recommend! :)

Jorden was so professional and he was managed to fix our slow drain. He is too good and confident about what he does. Definitely recommend!

Jordan came out to fix a blockage in the toilet. He fully explained what he was going to do, and then afterwards what the problem had been. He was super efficient and I wouldn’t hesitate to call Drain Doctors if I had any problems in the future. 10/10 all around, and Jordan is a credit to the company.

Excellent service by Jordan, very friendly and professional

Ben was absolutely superb. Turned up on time, explained what he was going to do and how much it would cost. Did the job, very efficient and left the patio nice and clean. Excellent.

Came home today to find out my sister had payed 270 pound for a pipe to be replaced in her bathroom . She was told by the plumber that the pipe was a really expensive part and that's why it cost so much. Having looked on line the part is about 4 pound and he was there about 15 minutes. What a JOKE don't use lease rip-off merchant's. They are just out to take advantage of people

Blocked toilet drains - Julio was very professional, spent a lot of time making sure everything had been checked and thoroughly cleared before he left. Thank you and would definitely recommend.

The plumber that came was so polite. He didn't give up and finally unblocked the problem. Very quick in coming out to me.I was so pleased I used Drain Doctoe Southampton.

Drain Doctor responded quickly to a leak in our supply pipe and have made a successful repair. Their employees were cheerful and pleasant and worked hard to resolve our problem.

Matthew was very courteous, prompt and kept me informed of the problem, the solution and cost at every step of the way. I would highly recommend him.

Good prompt service A bit of confusion over pricing but otherwise good.

Fab service from Jools (hopefully how you spell his name). Friendly, helpful and professional. Would recommend and request this engineer again. Thanks

AMAZING Thank-you Matty, here within 40 minutes to see every home owners nightmare - grey water pouring out the drains and a thick crust of 💩floating just under the inspection cover. I’d tried clearing it myself with rods I’d bought from Screwfix, but sometimes you have to get the professionals in. He is such a nice fella, friendly, disarming and a dab hand with his van full of drain fixing magic. All done, cleared, inspected with cameras and sorted within an hour. Cost today, March ‘23 was £280’ish - that’s not outrageous at all! I had Dyno-rod here 20 years ago for a similar issue and it cost way more back then. This team also can do a ‘clean me pipes’ service where they’ll blast all the fat bergs off your pipe runs, again, for about £280 - worth doing every few years I’d guess. I can’t recommend Drain Doctor enough though - and if Matty turns up, you’ve got an experienced engineer on the job.

Today i had Jules (Julio) round to unblock my kitchen and bathroom sink. He was professional , patient and polite. Unfortunately for jules, my plumbing is absolutely diabolical and a nightmare to clear but he did it in good humour despite it taking him many hours and it being a very frustrating job. Thank you jules, it’s all now working perfectly and I have your patience to thank for that. Have been using this company for years and would definitely recommend to anybody. Pricing is fair and considering their Bournemouth branch has now closed , they traveled a fair distance to help me anyhow. 5 stars! 🌟⭐️

Excellent service. Knowledgeable and professional operative attended and explained everything in detail. I was very satisfied.

Arrived on time . Jules was very polite & pleasant right from the start. Very persistent until he found cause of problem and fixed the blockage. Would 100% call again if needed. Thank you

Great service, but way too pricey. £286 for a 15 min job unclogging and flushing drainage outside the house.

Great service. Ben, the technician was friendly and knowledgeable. Would recommend.

We had a blocked toilet. We phoned and were given a time for the following day. Julio arrived on time and was a lovely polite and industrious young man, a credit to Drain Doctor. There were a few problems which he resolved in a professional manner and cleaned up afterwards. I would recommend this company.

Efficient

A brilliant service, prompt arrival. Did a great job in trying circumstances. Highly recommended.

I don’t normally leave negative reviews but as someone who often reads reviews I feel obligated to do so here. I originally chose Drain Doctor to sort out our blocked kitchen sink because of all the positive reviews they have here. At first I tried contacting them via their website form, however didn’t get a response by the next morning so figured their site may not work and called instead. The call handler was very polite and was able to fit us in which was great. Unfortunately the experience with the plumber wasn’t great. Not only was he rude to my partner who was home at the time, but he also only barely unblocked the sink before trying to leave and blamed the issue on the way the pipe work was installed. My partner argued with him to stay and try a bit more, which did significantly improve drainage in the end. Worst of all, we ended up paying £110 more for this service than we did for a similar service a few years back from a different company (an increase of 130%!!!). Save your money and go elsewhere unless you’re really in an emergency and can’t find anyone else. I expect prices have gone up due to the economy but this is a bit ridiculous. At this price I would expect at least good customer service.

dont use if you need a VAT receipt or urgent response, or jet blaster for calcified pipes. they dont follow up on recommended work either

Really excellent service.

Very polite efficient service to clear blocked drain and cleaned up afterwards.

Matt and his team replaced our non-compliant septic tank with a state of the art sewage treatment plant. The service from start to finish was excellent. Matt is a consummate professional, I find it rare these days for anyone to do exactly what they said they would do, when they said they would do it!! These guys against horrendous November weather delivered our project on time, kept us and our neighbours updated and left the area looking better than it was before they started!! I can’t recommend Matt and the team highly enough!! Thank you for a job well done 👏

Absolutely brilliant would use again thank you.

Great job very efficient and pleased I didn't have to worry about it!

I used Drain Dr as they were recommended by a Chartered Surveyor. They gave some fantastic advice going over and above and provided a good service fixing my drains. Thank you to Matthew and his crew.

Excellent response time, seems to have done the trick. Would use again.

Brilliant and reliable service, no call out fee. Lady on the phone was efficient and friendly, understanding the emergency and the plumber arrived in 20 minutes and managed to fix a tricky in time before the ceiling colapsed! Life savers - thank you

I was really happy with the level of service given by Drain Doctor. Julio the technician was upfront about what needed doing and how much it would cost. Polite and efficient. Job carried out professionally and I am happy with the results. Drains clear! I would 100% recommend them.

Drain Doctor have been great from start to finish!

Excellent service. Thank you

Although your drainage operative was very efficient & found/fixed the problem - which was a blocked waste pipe leading from the toilet & shower - your initial booking/helpdesk operative was not so good. She booked in my call, took my details (at 2 pm on Monday 30 May) & informed me someone would contact me within the hour !! Just before 5 pm on the same day I phoned back to mention that I hadn't been contacted. The person on the other end new nothing about the first call, & would send out someone within the hour (which he did), with no apology. We are both in our 70s & have been without toilet facilities & showering facilities for several hours (Midday to just after 7pm). Although we we were happy with the operative who fixed the problem - we would be happy to receive some sort of compensation. Roderick & Susan Jack

The most efficient service, friendly, professional and quick, I wish all companies were like you!!

Superb operation in every respect and Julio, who undertook the work, is a real asset.

They came really quickly. Really helpful, polite, tidy, thorough. All good.

The engineer was very quick to attend (1hour) and set to to investigate the reason for our sewer blockage. Reasonable quote then set to to work on resolution. Very difficult to establish reason but maintained good attitude and professionalism throughout. After two hours solved our problem and despite time spent cleaned up beautifully. Well done. Would recommend anytime.

The engineers were so polite , friendly and professional! Thanks Julio and colleague

Ben arrived on time to clear a blocked toilet. Soon he said there was definitely a blockage between the toilet and the house manhole. After videoing the sewer from the manhole side he said the drain needed unblocking and then a de-scaling. This service was signed for on his mobile tablet. All very easy. Once the sewer was unblocked he again shown me how there were cracked segments of the very old sewer pipes that need to be patched. He also said that the main sewer pipe to the road needed a new lining but would need to schedule this work for a later date. Their office contacted me and we arranged the date over 2 days. Ben arrived did all the work needed and departed after showing me thoroughly all the patches and lining. EXCELLENT SERVICE.! Paid for the work on his mobile terminal and he left a very happy customer….. Drain Doctor is highly recommended.

We had a problem with our drains on the property. The were prompt and efficient - a lovely knowledgeable man great with covid safety too. Really great service, would recommend.

Brett did a great job helping to unblock our drain as well as locating our manhole which had been cover in the past so that we can do a proper drain inspection at a later date.

Technician is professional, friendly & very thorough. Admin staff in the office, super efficient and responsive. GREAT COMPANY TO DEAL WITH!

Very efficient service. Engineer was at my house 20 minutes after my initial online enquiry and fixed the problem promptly. Would definitely use again

Excellent service. Came next day as not emergency. Ben very determined to resolve problem and he did. Left area tidy.

I have called this company for an emergency drain unblocking. Made the phone call at 12.05 pm and the drain was unblocked by 1.15 pm. Can highly recommend Drain Doctor.

Much was good. Initial phone contact was very professionally managed. Plumber arrived on time and completed the job. My disappointment was that I had more cleaning up to do afterwards than expected. An upside to this was that in doing so I discovered a rubber O ring seal. Knowing one was missing I flushed water through the pipework, U bend and traps under the sink. It was soon very obvious which joint was leaking and I soon fixed it by re-inserting the seal. However if someone else had been left like that they would have had another flood.

Great communication with the lady in charge of the booking. The gentleman who came to solve the problem arrived earlier than expected. He was quick to diagnose the problem and clear with respect to what he was going to do and the costing. The problem was solved in a blink of an eye. Thanks!

Top service, Technician Excellent On time, patient & Solved a long lost mystery and unblocked drains in good time and was excellent value for money.... we would highly recommend drain doctor.....

Brilliant service. Not an emergency but were still here within 3 hours of making contact. Resolved ongoing mystery blockage (turned out to be limescale build up) and consulted with me on amounts before incurring any costs. Very happy

Professional, courteous and friendly. Great service all round.

Drain Doctor was recommended to me by a friend in Southampton, as we needed some drainage work carried out urgently to prevent flooding of a downstairs flat. Ben and Matthew have been absolutely brilliant - prompt responses, very communicative and consultative, excellent timekeeping and a very cost efficient service. Totally impressed.

Very thorough and quick service

Ashley did a 1st class job unblocking our main drain and then removing the many roots that were growing in the pipe. Explained everything and we could see via the camera that the drain was absolutely clear.

Absolutely brilliant service from Drain Doctor. I would definitely recommend them. Cleared the blockage in my soil pipe upstairs and jetted the mains pipes in my garden. Jonathan and Brett were excellent. Really nice guys and very professional. Thanks

My main drain was blocked and within a couple of hours of contacting Drain Doctor Jonathan had arrived to solve the problem. He used a camera to show me the inside of the drain after unblocking it and what might be causing the problem. I would recommend this company for their efficiency, punctuality and customer service.

My drain blockage occurred on Christmas eve and I was having all the family round Christmas day. What a relief to have such a reliable company send an efficent young man round to sort it out. Phew!

Still waiting after over a day now from being told someone will contact you shortly but no contact at all so I guess that the emergency is that important. Wasted all day waiting for this cowboy and still wanting as my insurance used them. First time use them and should be the last time. Job log at 16:40pm on 13/12 and this is now 19:40pm on the 14/12. So not sure where all the 5 stars come from.

A professional company at the top of their game. Johnathan arrived punctually, and worked tirelessly to ensure complete customer satisfaction

Great communication from all involved; thorough explanation of the problem & resolution before, during and after; very high standard of work and went above & beyond on implementing future preventative measures. Thank you!

EXCELLENT SERVICE, VERY COMPETITIVE PRICING, WENT THAT EXTRA MILE TO SORT THE PROBLEM. THANKS JOHNATHAN.

Southampton drain doctors were great .. knew what they were talking about, were able to fix the issue and gave me some good advice. thanks!

John from Drain Doctor was great. He was able to sort our drain, advise on next steps for the pipe we don't own, and was polite and friendly. If we have issues again Drain Doctor will be our first call

Johnathan came out to deal with an emergency within the hour as promised. Polite, efficient he cleared the blockage and identified the potential problems for the future. Very satisfied. Roger Lillie Romsey

FULLY RECOMMEND ++++ Extremely quick and reliable service. Literally got me out of the sh*t when my pipes were blocked!!! The guys were professional and clean, fully explained everything and at a very reasonable cost considering what they did. All praise deserved..

Rung them on Sunday morning around 10.00 by 11.00 they were there . The man was very helpfull and found what the problem was . Very efficient and and very nice person . I will call them again if I have another problem . Very reliable firm .

We were very impressed by the quick response and the efficient way that Jonathan dealt with the problem. Nothing was too much trouble for him, and we would highly recommend Drain Doctor.

Had a blocked drain inside and out called drain doctor and they promptly came out to fix ... our engineer Johnathen was very helpful and talked us through the whole process brilliant service from Johnathen!

Jonathan was spot on. Came quick, got to work quickly, was thorough and friendly and a pleasure to work with. He didn't just unclog the sewer pipe, he also checked multiple points around the property to see if there were other issues. You might reasonably expect somebody who unclogs the unseen, nasty parts of modern life to be a bit grumpy but he was the exact opposite. A real pleasure. Good job Drain Doctor and highly recommended.

Fixed the problem in not time at all and sorted the mess left by the last company that d8dent Finnish the job 👌 Jonathan top man.

Had a big drainage problem today. Drain doctor responded within 35 minutes. Darren provided a great service, friendly, honest and professional. What a lovely guy. Would not hesitate to use them again. HIGHLY RECOMMENDED.

Would just like to say that Darren from Drain Doctor came out to unblock our interceptor and done an excellent job. He then located cracks in the waste pipe, which he then proceeded to fix by lining the pipe. I found Darren very polite, professional and very knowledgeable in what he was doing. I would recommend Darren and Drain doctor to any one who has a drain or plumbing problem.

Great service, Darren was really friendly and helpful and I would highly recommend!

Thanks to Allan and his team got me out of trouble and the price and service was the best I have ever seen 10 out of 10 Thanks again one very happy customer.