Peter O'Neill Services Ltd

Would not recommend been using them for the past six years for servicing my boiler the engineers are friendly all seems well they did not fit my boiler. But on Friday the 6th of September four days after having a service done by them a different engineer came to replace a burner unit and he did a carbon monoxide test which came back at over 9000 ppm the limit allowed is 250 ppm it could have been lethal and he also said the boiler had been fitted incorrectly and unsafe due to the bottom half being wedged in with polystyrene and just fixed at the top so he condemned the boiler and turned it off at the gas pipe all I can say is thank you Ben you probably savef our lives a shame about the rest of their staff. you're gas safe registered do your job properly

O'Neill have serviced my system for 25 years, always courteous and prompt.

This company attended my home today to fix a troublesome boiler. I'm incredibly impressed with their efficiency, knowledge and willingness to talk through everything that they were doing. What a brilliant service I received today. The engineers name was Ben, and I must say, what an absolute credit he is to the company. I wish I could award more stars. Needless to say, the system works perfectly now. Thank you Ben.

Patrick fitted a new gas fire and hearth and oak surround very professional and friendly would definitely recommend to friends and family

Just had a new central heating system put in, and can't fault a thing. From the quote to fitting. Alex and Frank who did the job over two days, really nice men and really clean. Will definitely be recommending. Thanks guys

Absolutely faultless service from start to finish. I deal with contractors regularly through work and I feel compelled to say that Peter O'Neill Services are a cut above the rest. They provided a quote for work which was extremely good value. They carried out the work to a high standard. They cleaned up after their work and even removed a van-load of waste from the older heating system, we hadn't discussed waste removal and I was expecting to discard of it myself. I counted 6 individuals over a two day period bringing different skills where needed to holistically instal the new heating system. All very well coordinated. All polite, friendly, professional and knew their trade. Perfect experience all round from initial quote to end result. I actually felt as though I should've paid them more!

Professional, pleasant tidy workmen completed the job in a morning. Very pleased with the new boiler and will use the firm again for any future plumbing/heating needs

We had a new combi installed in my parents restaurant and Peter was messed about so much during the installation. We had a mains water leak that Dwr Cymru took months to repair so all work was put on hold. Then it was on again then off again. Anyone else would have snapped but Peter remained calm and the job was finished last week. These guys are amazing, I highly recommend them.

We needed to change our old Baxi back boiler for a modern combi boiler. From the first contact with PON Services, right through to installation and commission, we had nothing but courteous and professional service. Dennis did a comprehensive survey and explained exactly what the work entailed, and how long it would take, and gave us a very competitive quote. The two engineers, Chris and Mark, turned up on time on the agreed date, and were extremely professional and efficient in everything they did. At the end of the two day installation, they left everything as they had found it, and were clean and tidy throughout. I cannot praise them, or the company, highly enough, and have no hesitation in recommending their services. A top class company and employees.

Called this morning and rectified another company's mistake. Very impressed and will be using them in future

Bolier packed up 15\12\2022 Registered the issue and within 20 mins i had a knock on the door.half an hour and diagnosed the pcb board on the boiler and amazingly went to his van and got another and fitted it. Issue resolved. Fantastic service and great engineer thankyou

Fantastic gas electric and stove showroom, great customer service with good advise.

Excellent service over the years which continues to this day

Quick service very professional

Came out today on an emergency insurance job. Water leaking through ceiling . Quick and polite and got job done even on a sunday many thanks

Big thank you for coming out so quickly when we lost heating and hot water. From initial call to arrival was within 30 minutes. Brilliant service.

I used Peter O'Neill services for my boiler maintenance. From the opening conversation with the office staff to the engineer calling and completing the service everything was 1st class. I would recommend Peter O'Neill to my family and friends. Extremely competitive pricewise as well.

Excellent service

In reply to your response: If the component that you mentioned was not part of the agreement why on earth did your engineer turn it on? More to the point, why did he leave it on? Had that switch not been turned on, the damage would not have occurred. Shocking service and we are absolutely devastated. An engineer visited my deceased father in law's house for a routine boiler check, turned on the immersion heater and opened a window. A neighbour noticed the open window the next day and when we went to close the window the immersion heater had been boiling like a pressure cooker for 2 days. Wallpaper was peeling, water was dripping down the walls, from the ceiling, soaked the bed, carpet and all bedding and the electric had tripped meaning that the freezer had defrosted. They accepted it was their fault but because the immersion heater is not covered in the plan, they are not liable - for anything. We have since been told that we were lucky and the effects could have been catastrophic.

Basically ruined my late father's house by sheer incompetence. Admitted liability but refused to rectify the damage. In my opinion Peter O'Neil himself was rude, arrogant and totally condescending despite my father being a loyal customer for over 20 years. Read the other reviews which clearly demonstrate how shabby this company is. The fact they don't respond to such reviews demonstrates they simply don't care. Utterly shamefull In response to the comment below... are you going to publicly deny that your engineer turned an immersion switch on (which he had no right to do) and left it on causing the boiler to overheat? is that your position? Is it also your position that your engineer did not leave an external window FULLY open for several days that was visible from the main road? Is that your position? Are you going to publicly deny that Mr O'Neils brother (who was exceptionally polite and courteous) did not admit the error? Are you going to deny that the engineer who came out said that the situation could have been catastrophic? Had Peter O'Neil rang and offered a sincere and heartfelt apology and helped us just a little with the costs, this would have been a simple matter. I totally understand that people make mistakes, we all do. The damage caused ruined watercolours my Mother had painted and my late father had kept lovingly for 17 years. Those are irreplaceable. My late father was a client of yours for around 40 years, paid his dues every month. All it would have taken would have been a sincere apology and a little help. We were mourning. Just a little kindness and thoughtfulness would have gone a long way

Extremely expensive and no staff on hand to help

i bought a boiler off peter o neil i paid £"2000 for it and paid by instalments the first instalment i took my invoice and the girl didnt know what to do when i asked for receipt; so she wrote paid on invoice me and my husband clearly asked her would it be ok and she said yes it was my receipt peter oneil been on at me for months claiming i owe this £260; they then got primrose collections debt agency to mel where i been force to pay £25 per month even though i didnt have it and didnt owe it; they made me pay it up yesterday £150 which i could ill afford now saying no boiler cover or servicing i have to go elsewhere even though its still covered i have have emailed 3 times to ask if they registered it for the other company and now they have the money they wont answer me i WOULD NEVER RECOMEND THIS COMPANY THE MONEY WAS PINCHED BY THE STAFF ONE IN PARTICULAR; AND THE OTHER WOMAN IS VERY NASTY AND ABRUPT SORRY I HAD THEM THEY ARE HORRIBLE

Be central heating system and fire supplied and fitted. Very pleased!

Absolutely excellent service from Alex at Peter O'Neill Services. Rang my home emergency last night, Peter O'Neill Services phoned me straight away and came at 8am this morning and turned the hot water off. Back at 10am to fix the pipework. Cannot fault the service at all and would definately recommend. Thank you.

So pleased we chose this company. From start to finish helpful advice given by friendly staff at showroom and Patrick went above and beyond to ensure that our new fireplace and gas fire looked perfect.

Bloke said he was the only muppet working on a Saturday. The rest if the muppets must only work in the week.

I have recently had my boiler repaired and serviced by Peter O'Neill and I cannot praise the company enough. I had a fault on the boiler and I contacted the company and within no time at all they had sent an engineer out to my property. I would like to say thank you, the Engineer was incredibly professional in the way he dealt with the problem. He introduced himself to me at the door and brought dust sheets which he put down before he started to work on the boiler. He was courteous and polite and carried out the work in a very professional manner. I have now decided to take out a contract with Peter O'Neill.

Top class service yet again when I used O’Neill’s this month (January 2017). Communication was exceptionally good, payment made easy and work up to usual high standards. Price I paid was competitive and will be using again in future. Have recommended this company to friends and colleagues I work with and they too have spoken highly of the service provided and value for money when making comparisons like-for-like. Intrigued and confused therefore, by other reviews posted.

Garbage. Had a bad leak from a burst radiator pipe, reported the incident to my bank who provide home insurance and they sent these guys. As soon as I opened the door the engineer was rude, told me he hadn't been given any info from his company and didn't even introduce himself. Eventually tried to show him the problem, on route he kept moaning about how he hates insurance jobs as customers expect something for nothing. He then refused to carry out any work as there was no radiator attached to burst pipe and it must have been the fault of someone else, the radiator had simply been removed for decoration and isolated. Had been like this for months without issue. Threw him out of my house and made an official complaint with bank, still ongoing.

This company quoted me £179, to do a job. I thought that this was a bit high, so I got a second quote from another company (£90) and a third quote from yet another company (£80). I would urge anyone to shop around, before using this firm.