Smart Energy Group Ltd

Highly recommend. Love my solar panels, they look great

This company installed solar on my neighbour’s house and partially on mine, causing a trespass. It wasn’t visible from the ground. When it was highlighted, they moved it, but 2 months later I am still chasing for the scaffolding to be removed.

AVOID THIS COMPANY, They left My job half finished. And with a lot of dodgy work that needs to be rectified Heat pump has been intalled in a really bad place, totaly blocking acess around the house, Heating system was leaking. Took them 6 months to turn up and fix. Electric system hasn't been put back as it was, and now has a short somewhere, they say it's up to me to fix. I' have had to start a complaint process with trust Mark, I now have to get my own contractors in to finish the job and put things right

Smart Energy Homes Ltd installed my EV charger with a faultless experience from initial contact all the way through to the actual installation. They clearly communicated with me and ensured I was fully updated every step of the way. The engineer on the day was really helpful and left no mess, I am super pleased with my new charger and couldn’t recommend the service of Smart Energy Homes highly enough !

Excellent work by professional installers, I was well supported and informed throughout the whole process. There has also been good follow-up.

I recently had a octopus cosy heat pump installed by smart energy homes and couldn’t be happier. They carried out a free survey within days of my enquiry and had me booked in for installation within just two weeks. Really fast! The whole process was very smooth and the install is top notch. The price was also very reasonable after the government grant deduction. After being messed around by other local companies just trying to get me a survey, this was top-class service. Highly recommend!

I would be extremely cautious about using this company. They came out to assess my home and I was successful in getting the full insulation grant, which included cavity wall insulation and loft insulation. After seeing the BBC articles where out of the total 60,000 homes that got the grant, over 30,000 now have damp and mould issues, I called to enquire about their guarantees. They told me that other companies in the past have made lots of money from these schemes and then gone bust due to incorrect fitting, but they guranteed me they are not one of these and are an upstanding business registered with Trustmark (which means nothing essentially) I then did some further rsearch myself, and found that under no circumstance should a house of my construction (timber framed, very common in the UK) should it have caity wall insulation. It would rot the structural beams and essentially condemn the house. I told the inspector on his site visit when he reviewed the house initially of the construction and he said it is completely fine. I rang the company to double check this, and they reviewed it and went to speak to their experts and they came back and told me it was an error and no they should never install cavity wall insulation. Had I not rang and queried this, it would have been installed two days later. This is extremely incompetent and quite dangerous, masquerading as a high quality business but simply grabbing cash from the government and installing incorrect insulation wherever they can. They then told me as most of the grant is from the cavity wall insulation, they wouldnt even install loft insulation, and never even replied to my query. Their customer service was always excellent, but I would avoid them

We have just had a complete ECO4 retrofit - wall insulation, complete central heating installation, air source heat pump and solar panels. The whole process was about 8 weeks, the team were superb and the end result is amazing! Our house is warm and our bills should be reduced, with no more hefty oil bills! Shane and Michael did a fantastic job, especially considering we have awkward arched windows - they figured it out and the plasterwork finish is flawless. The builders , electricians, plumbers and other contractors have all been so polite and professional, nothing was too much trouble. We’re looking forward to a cosy winter!

I was contacted by a sales representative from smart Energy homes about 2 months ago. We've had 6 walls insulated, plastered and some extractor fans also installed. And had our radiators fitted back on, didn't cost a penny. I found the experience to very good, fantastic communication and any issues that arose, we're actioned failry quickly. Customer service from Meg, and recently Joe was really good. I see alot of people posting that these kind of things are scams, from my experience with this company, that statement is just nonsense. Highly recommended!

The initial ECO4 install in 2023 went flawlessly, the quality of the work was superb. We had a small problem with one of our radiators this month (Nov 2024). I emailed them on Monday and Tuesday morning a new radiator had been installed. 1A Service!

Ist l Class Contractors. Efficient, courteous and tidy.

Word of warning, do not let Smart Energy Homes work on your property, the service is terrible at every level from customer service to end product. Under the ECO4 heating scheme we were told our home energy efficiency would be improved and our annual heating bills would be reduced. Smart Energy Homes then attempted to fit a system that would have left us with dramatically annual annual heating costs and when concerns were raised they suggested we just switch off the heating system to reduce bills or pay to have more solar panels fitted to improve efficiency. Unbelievably incompetent company.

ust like to say solar panel installers working at 54 Heol Eglwys, SA10 9PF have completed works at the above address. Very impressed with efficiency of the whole team. Safe, fast and friendly crew. Scaffolding up, pause, scaffolding gone. No mess, no fuss. After about a week of the system operating, the Solis Cloud app they installed on my phone showed an alarm. Also on the app is Paul, the installers phone number. Called him, he said he was travelling back from Carmarthen but would call in. When he arrived, he called the company who supplied the equipment who did a software update over the internet. Brilliant service. Kind regards Ted Hobbs

Thanks very much to all involved in the installation of our thermal insulation, air source heat pump, solar panels and multitude of other works, the install took in total 6 weeks, however this for a large house. Thanks to - R&R Energy Solutions Ltd Plumbers Rhys, Geraint, Andrew, Calum & Evan A First Class, very hardworking, efficient and friendly team Darren, Kerry & Shane Insulators and Plasterers Top class, very good at what they do, excellent plasterers, friendly Kieran The Carpenter Awesome carpenter, precise workmanship, friendly Darren & Ethan Loft Insulators Hardworking, friendly All Electricians, including Dallas & Phil @ Fonicy Karen - Contact for all enquiries

Fantastic company, very professional. Great customer service