Total Boilers Limited

Misled by your Office Manager, who provided information and assurances that subsequently proved to be inaccurate. This caused significant inconvenience, frustration, and a complete loss of confidence in the company’s customer service. As both a customer and a supporter of local businesses, I expected clear, honest, and timely communication. Instead, I was left repeatedly chasing updates and following an identified fault within first 6 months told it was my responsibility to chase warranty up with manufacturer

No problem with previous annual boiler services but a different engineer was sent when a radiator wasn’t heating. I was told on the phone that he was good at sorting issues like this. When he left, the problem radiator was working but two others weren’t. I don’t think he was at my house for more than an hour but have been charged £156 for two hours. I sorted the problem just before he arrived for a second time. I received a further invoice for £78. I understand that there is a call out charge but given that the work hadn’t been completed satisfactorily, I expected some adjustment. Emails to query the invoices have not been answered and calls haven’t been returned. Very poor customer service. A previous happy customer will no longer be using Total Boilers and will not be recommending you.

We needed a new boiler installed. The old one was still working, but we did not know for how much longer. Total Boilers came out, removed the old one and installed the new one in about 4 hours. Job done, all cleaned up and no problems. Who could ask for more ? They have also replaced a few of our radiators and done some other pipework for us - all without any problems. All I can say is "Many thanks for a great job well done".

We had our annual service from Total boilers at the end of November and they replaced a fuel nozzle. less than 2 months later, the boiler broke down. I called Total boilers and they sent an engineer out. The engineer said it was the nozzle or control unit. He said he would order the parts and would give me a quote. After 5 days of chasing them (no hot water or heating in the winter with 2 young children) they advised that it wasn’t the nozzle and the engineer didn’t say it was the nozzle, it was either the control unit or the burner. The cost was approx £2k to fix, but they recommended that we got a complete new boiler. I wasn’t happy, so I had another company to review it. They fixed it straight away and advised it was the fuel nozzle. After calling total boilers to explain the situation, their customer service was very dismissive & they said that they don’t guarantee any parts. We advised that we wouldn’t pay the call out charge because they didn’t state there was one and they tried to miss sell products. They advised that if we didn’t pay then there would be interest charges and they would take us to court. I would avoid using them

Appalled. For 50 minutes of work (including chat time), we found ourselves invoiced £288 for 4 hours of work (no parts). Our proof of the 50-minutes on site is irrefutable: Our CCTV clearly shows two engineers arriving together (rather than just the one booked) and departing together 50 minutes after arrival. We assumed the surplus ‘engineer’ was a trainee as there was no need for his attendance. We were subsequently stunned to be charged for the combined hours of two engineers (one surplus to the job) for significantly more time than they were here or travelling to our home. Their business address is approximately 20-30 minutes away maximum. Invoice shows: 2 hours £60 + VAT (£144) for the surplus-to-requirements engineer who arrived unexpectedly in the same van as the engineer we had booked. It transpired he was needed for the next job after ours (but not our job) and was sharing transport with the engineer who was looking at our job. The invoice suggests he was called out separately to offer back up. Plus: 2 hours £60 + VAT = £144 for the engineer who actually did the work (though he only did half the job - no quote has been received for the work going forwards, the main reason for the call out). Despite phoning once and emailing the company 4 times to challenge the initial invoice and the subsequent reminders that blindly followed, no correction has been made to the statement, only threats to add interest. We never received the quote we had sought for the work we needed doing later. Outrageous treatment of a new customer, who asked in advance about pricing and was not given transparent information. Recommend you avoid if you don’t want to pay for hours of work that exceed those carried out. Neither do you want to be paying for an engineer you don’t need but whose bosses want his wages paid … make sure it isn’t you next time footing the bill.

Excellent job from Total Boilers in July 2025 they fitted a new oil boiler which is situated outside.Whole job only took a day they were clean tidy and very professional and have made an excellent Job.We would definitely use again and 100% recommend them to any one needing a new boiler.

Woman was extremely rude and unhelpful on the phone, from a big local company disappointing really. Was looking to replace boiler but will not be doing it Via TotalBoilers

A couple of weeks before Christmas our Stanley boiler finally gave up the ghost. I had little hope of replacing it quickly but then, riding over the hill came the cavalry in the shape of Total Boilers. Chris Jones visited twice to assess the job, provide a price and set a date of 20 December. Kevin, the lead heating engineer, and his crew were brilliant. They arrived at 7.30 a.m and had effectively finished the job by about 3.30 p.m. They were highly professional, friendly and considerate and were a pleasure to have around the house. They were able to minimise the disruption, kept me informed of progress, offered options and changed the original plan where necessary. (And drank a lot of tea!) Next day we had an unexpected problem of water in the oil tank. Once that was removed they returned on Christmas Eve to reset the boiler. A great advertisement for Total Boilers and we recommend them warmly and without hesitation.

Customer service is shocking /none existing, had an appointment for an Engineer come and give me a price for a new boiler but didn't show up so I rang office to be told he was stuck somewhere else. arranged another date two days later but again no show. not one phone call to say they wouldn't be coming so have gone elsewhere for my new boiler. Had to give one star just to post a review but wouldn't give that

Biggest shout- out ever to Laura from Total boilers Wrexham for repairing complicated pipework to my boiler. She was exemplary in pipework, involving complex u bends, working with blow torch, pliers and wrenches, specifically giving attention to the boiler standard and temperature settings. Never had better from anyone, anywhere. Give Total boilers a go before going anywhere. They even answer the phone promptly, try getting that level of service anywhere else. A team of men couldn't have done better.

Total Boilers are my heroes today. Less than an hour after I called about a leaking boiler they had arrived, sorted a temporary fix, and advised me how to claim against the warranty for a required replacement part. Will be saving their number for any future boiler needs.

Very good service and very quick in coming

We used this company for the first time in February when they did a quite large and messy job for us. We were so impressed with everything they did and the care they took that we used them again to fit a cylinder a couple of weeks ago. The boss Chris and his lovely daughter in the office were excellent, as were the men who did the work. Very professional company, highly recommended.

Heating not working - my fault I had run out of oil and hadn’t realised. But Total Boilers were fantastic - within 20 mins of my initial enquiry they were back to say that someone would be with me that day. Tom very quickly identified the issue and even kindly phoned the oil company to arrange a delivery. He then came back the following day to bleed the system. Great service - cannot fault it. Thank you

I had booked a routine annual service but the boiler broke down 2 days before. The engineer said that the pump had broken. The boiler was still under warranty so he rang Bosch and 2 days later all was sorted. He then came out again to service the boiler and fit a new oil gauge. Thank you Dan!

Excellent and efficient service. Boiler problem solved. Complete knowledge/expertise. Will definitely use again.

Very helpful, really professional, good service from them.

Fantastic workmanship, very helpful, polite and friendly.

Excellent service new exactly what they were doing

Excellent service. We had a heating problem, rang Total Boilers and an Engineer came out that day and sorted it for us. First class company

Engineer turned off gas supply to boiler without informing us. Left without heating or hot water for 4 days in freezing weather. Would not use again

Had them replace boiler and water cylinder - they had to move the flu on my flat roof as part of the work - which they did poorly - resulting in new boiler being completely destroyed- insurance won’t pay as they say workmanship was below standard. Now having to buy a new boiler - correct poor installation of the flu.

Installation of the new heating system was excellent. Carried out in super fast time. Cannot fault that. Where TB let themselves down is once they have your money, the service is poor. The aftersales and more annoyingly the communication is awful. I have tried multiple times to sort an issue out, I never get called back. Have emailed their Info@ address 4 times with zero response. I cannot help but feel (and have heard since elsewhere) that they are great for the initial high value installation, but then extremely poor afterwards. I had my first annual service which highlighted an issue with a part installed. I have chased and chased to find out what is happening and have had no response or the one time I spoke to someone the part was on order and they would be in touch.. That was over 3 months ago.. I could not recommend TB enough when it was first installed, but sadly I would not recommend them now, which is a shame as it's for such easy/basic customer service.

Fantastic

Very helpful

Fast response, pleasant staff, clean and efficient engineers all in the middle of COVID and 3 days before Christmas

Excellent service

Total Boilers came to our rescue after Pure Homes customer service repeatedly messed us around. I'm a 67 yr old disabled man with heart problems. 6 weeks without any heating. Called Total Boilers, they arrived promptly and they swiftly sorted the problem, so very grateful to them Have booked them for annual service.

Fast & efficient service thanks

At last, a company who cares. Just brilliant in every way. I won't look anywhere else the future. Buy with confidence.

Fantastic company, with very knowledgeable staff and reasonable.

fantastic, first time , and girl in office was sooooo good , never been so well looked after , you have to use them

Very knowledgeable staff, helpful and friendly. Good stocks at great prices.

10 out of 10 as always top service.

The time between our old boiler dying, and our new one being fitted and working by Total Boilers was almost exactly 24 hours. I'd call that stunningly effective!

Couldnt be bothered to keep an appointment to provide an estimate for a complete replacement boiler installation, obviously only interested in quick in and out jobs, very dissapointed

Excellent service from Rob again this year. Arrived on time and in this time of Covid wore a mask all the while and respected social distancing. Knew exactly what to do to service our boiler and hot water tank, which he completed efficiently.

Phoned TB early on during the cv-19 crisis when everything was shut as my boiler was faulty. They were the only local company still attending emergency repairs. Not only were they helpful on the phone, but were able to attend within 4 hours of my call. Boiler fixed by a brilliant engineer, and didn't rip me off! Next boiler service definitely going to TB!

"Total" waste of time, our advice is look else where

I have previously worked as a heating engineer for 40 years before retiring so believe that I am well qualified to review this company ... From start to finish, the quality of work, knowledge & expertise of the guys and overall professionalism is excellent. I have now used Total Boilers for two separate breakdowns and have no hesitation in recommending this company.

Always good value and always excellent customer service

Boiler breakdown, no one locally available to come out. This company was recommended by one of our local gas men. Prompt service and value for money. Have asked for annual boiler service!

Thank you for your help and prompt service, J Facer

Fantastic people at fixing boilers ,very quick response

Very good experience with fitting a slimline tank and lpg boiler pressurised system. Very good communication prior to the job and met several additional requests I had. Very professional fitting, on time and as expected. High standard of installation. Had a minor issue getting the right tank on site but resolved quickly without fuss. Happy with the quoted price and final bill exactly as expected despite a small additional job included after quote. Very friendly service by all staff. Nothing seemed too much bother, friendly, professional and well priced. Exceeded my expectations, hence why I felt compelled to write the review. Would not hesitate to recommend based on my experience.