North East Insulation Services Ltd

Unfortunately they damaged a radiator and left it leaking for months since May. Some contact to sort it out but now they have gone quiet and left me with a radiator in my sitting room that won't work for the winter. Other work was good but seriously not worth the risk of damage to my property.

Appalling I am writing this review to highlight some issues I faced when contacting this company. I was at first excited for the first appointment where a technician inspects the property to see what you could be eligible for. It can take up to 1.5 hours and I was given a 4 hour time slot. I booked the day off, and he didn’t show up. So I called again to book in a couple weeks later when I was free, booked it in and again- took time off and he didn’t show. No correspondence throughout all of this. I have just got off the phone with a member of the team where I was informed these appointments were cancelled due to my council not offering the FLEX scheme. Now I completely understand this is out of NEIS’ control however I would’ve appreciated at minimum a text informing me this was cancelled. I asked to put in a complaint so further training can be given on informing clients of cancellations but i was told ‘no, what would you gain anyway’. Appalling.

Brilliant company , friendly,efficient in all work carried out new boiler, insulation and window vents fitted, left all clean and tidy,special shout out to Alistair who kept us informed at all stages of the job, such an asset to the company.

Insulated my elderly parents loft and they missed big gaps and it was a shoddy job. They also damaged their boiler and denied it at a cost of £300 which my parents had to pay. I definitely wouldn't recommend them.

Had my loft insulation, windows gaps, extractor fan, radiator valves done. Plumbers were very good, neat clean job, good work with roof insulation. I was asking for a hole in my wall in the kitchen fan to be put above the cooker, the guy did it on 50cm away :( ( maybe its a building regulations). Had to contact to arrange radiator valves installation, due to no show, but 2 days later after call, job is done by someone else from company. I'm happy with the work overall.

The guys seem decent enough but professionalism leaves a lot to be desired. Fitted a new heating system, etc. but broke one of my smoke alarms AND a radiator bleed screw. They would never admit to it but it's clearly something I don't go about my house doing myself. Being unable to bleed a radiator means there is now a permanent air lock in the system, makes it all pretty useless.

Had loft insulation done by north east insulations Gavin Thompson did a great job in the loft and connor did the ventilation very clean a tidy great pair of lads good work from them both.

I am due to have a boiler fitted Monday. I have been dealing with North East Insulations for quite a few weeks now. They have been wonderful, helpful and professional. However there is one person in particular who I must mention and that is Jessica. She has been absolutely fantastic and was just the right person I needed at a difficult time. In this crazy world it is so refreshing to find someone who really cares. Thank you so much to you all but especially to Jessica.

Just had some work done at my property in Berwick upon Tweed (new boiler, attic lagging, window vents and radiator valves). Fantastic job completed by Connor, Layton, Gavin, Richard, Cameron and Henry. They even clean up after themselves and took away all of their rubbish. Great job, thanks again.

Disappointing with the lack of communication to not even show up or call. We had an appointment with yourselves which had been rearranged by yourselves (twice). My wife, took the day off to wait in for your assessor as you reassured us via email and phonecall that they would be coming. 3 hours later still nothing, I rang your office of which a gentlemen answered to then contact the assessor. The assessor was "running behind" which was also the same reason they gave for the rearranging of appointments. The common courtesy would have been to call us to atleast let us know that you couldn't be bothered to attend anymore but again we were left pondering. Genuinally disappointed as we had high hopes for your company.

Friendly advice and guidance from the start. Agreed a start date and loads of people turned up on time. I had cavity wall insulation and loft insulation. It was all completed efficiently and they all hoovered up and tidied everything away. Would definitely recommend this firm.

Had window vents, loft insulation and ventilation unit fitted by these guys today.... ( Dave, Gavin and Connor respectively). Did a great job. Very polite and proffessional.....( a rareity these days.)..I would recommend 100%

Henry fitted window vents, Rob radiator valves, Connor fitted extractor fan and Gavin and Lee cavity wall insulation, brilliant job! Clean, tidy, friendly and an efficient job done. Thank you

Had new boiler and insulation installed by a great set of lads. All were professional and polite. Special recognition to Henry, Connor and Robbie for their excellent work today 👏

A fab bunch, brilliant work and kept everything clean throughout. They made sure that I was informed of what they were doing, how they were going to do it and why. Special mention to Henry, brilliant job fella.

Henry came to fit air vents to windows, this was done with the minimum of fuss and upheaval, he was informative and friendly and cleaned up when the work was finished, I was highly satisfied with the work In fact all the guys working at our home were brilliant and very professional at all times

Connor and Heney did a amazing job even fixed my window which had not worked properly for years . Thanks guys great job.

Good bunch of lads, expert in their individual field. Job done

Henry fitted our window vents today. He did a great job and was very clean and tidy.

Excellent speedy work carried out by professionals. New boiler installed, smart valves on radiators. Cavity wall insulation completed, awaiting loft insulation. P.I.V Unit installed. Many thanks to Henry for fixing bedroom window and fitting trickle vents on windows

Conner was extremely helpful and explained everything we needed to know about the new thermostat. He was really professional and cleaned the work area after he had finished. . We couldn’t ask for anything else.

I’m having work done at this very second, Window vents completed by Henry, excellent job cleaned up, Good Lad, this is a good set of lads doing this work on my Home, explain everything to you, good company quality workmen comes with a quality Company. I’m recovering from Cancer so a very big Help. Following day, boiler installation, Dan, Owen, Will, turned up and worked all morning, again Excellent work. Big Thank You

First class , excellent service Henry very polite and professional well all the lads where .Respected the property and cleaned up after themselves.Highly recommend.

I have had someone attend to fit trickle vents on my windows last week and then two further people to install cavity wall insulation and loft insulation yesterday. All 3 were very professional, polite and friendly. They answered all questions I had and were tidy and respectful in my house. I would recommend this company to anyone.

All work carried out no problems, clean and tidy group of worker's.

Fantastic service from start to finish, would highly recommend. From the first call the staff were helpful and informative. The installation teams were polite and professional with no mess which is a bonus. Thank you Team x

Terrible company. Working at our neighbours. Rude, messy, dropping cigarette ends everywhere. Filled the shared passage with stuff so we couldn’t access our property without climbing over stuff. Working in the street. Our disabled son was housebound while they were here. Absolute disgrace

Would not recommend. Poor communication. Didn’t turn up at agreed time. When I called 30 minutes after agreed time they said the surveyor was on his way and that they would call me back. No-one called back. When I called back 50 minutes after agreed time they told me the date they had in their diary was for the next day. Surely they could have said this when I called initially?

Came to do cavity wall insulation trickle vents smart controls and kitchen and bathroom vents. Guy who tried to fit the smart controls could not get them to work so just left the old one in place and the lads that did the cavity wall insulation made a mess of the bricks that where taken out and there was a noise from kitchen fan when I investigated the vent pipe was 6 foot long squeezed into the space between the cavities

Absolutely amazing team from start to finish, very friendly, polite, informative, and did a great job, I couldn't be happier. A special thank you to Henry who went above and beyond with helping me with my windows. Thank you all.

Henry fitted window vents today was very nice gent and left no mess. Fingers crossed I will now have no condensation.

The whole team were professional, polite, friendly and efficient. The lads did a great job of insulating the loft, installing the new boiler, bleeding all radiators and fitting new valves, installing an extract fan in the kitchen and neat trickle vents on the windows. We were really happy with them and highly recommend this company. Top marks!

Top service! Cheers!

I recently had the pleasure of working with North East Insulation Services Ltd, and I must say, the experience exceeded all expectations. From the moment they contacted me, their staff exhibited a level of friendliness and efficiency that set them apart. The workmen who came to my home were not only experts in their field but also the epitome of professionalism. Their respectfulness and courtesy were truly commendable, making the entire process a breeze. I've had various contractors work in my home over the years, but North East Insulation's team stood out as the cleanest and most organised. Every step of the way, they demonstrated a meticulous attention to detail, leaving no mess behind. It's not every day that you find a company whose employees take such pride in their work. I highly recommend them to anyone in need of any of their services. Their exceptional staff not only gets the job done efficiently but also makes the entire experience pleasant. Kudos to North East Insulation for setting the bar high in terms of both professionalism and craftsmanship!

I can't recommend this company enough. All the tradesmen were professional and polite. They did a great job installing the boiler, trickle vents, loft insulation and bathroom extractor fan.

I had cavity wall insulation, loft insulation, radiator valves fitted and window vents installed. Everyone was very professional polite and kept me informed every step of the way. Thanks Gary, Gavin, Lee, Henry and the plumber whose name I didn't get.

Had loft insulation, cavity wall insulation, trickle vents and smart heating controls done in my home. Overall very happy with the service from Henry, Richard & the team. Very friendly, professional and informative throughout. Thank you!

I would highly recommend them they were polite and respectful. Thankyou to Henry Kane and Gavin

Absolutely fantastic service! Henry and Connor are very professional and friendly, over the moon with the service would highly recommend these guys. Thank you

The Fitter who put the air vents into our windows was super efficient did a fantastic job and very friendly

Fantastic job by all the guys Insulation team and window ventilation guy went above and beyond. Very polite and helpful

Window vents done by Henry first class job he was excellent very friendly, professional and polite would recommend this man and this company

We had some vents fitted to our windows by Henry, who was a very pleasant, helpful guy and did a great job. Thanks. No.23

Window vents,loft insulation, cavity wall insulation. Radiator thermostat controls. Henry, Richard and team did a first class job. Very professional pleasant and friendly. Would recommend.

Henry came and fitted triple vents in all our windows and did and excellent job, no mess. Very polite and professional would definitely recommend

Brilliant service. Henry in particular extremely helpful. Would definitely recommend to anyone requiring insulation of any sory

Highly recommend Henry, he did an excellent job fitting trickle vents to my windows.

Excellent service efficient and friendly.

I would like to thank Matthew the installer for my loft insulation on how professional he was he never stopped for the full 2 Hours he was here and explained the whole process every stop of the way and even hoovered and tidyed up after he was finished he was. Polite and courteous throughout the instalatio I would highly recommend North East Installation for loft and cavity wall insulation Excellent job Andrew Lister

Arrived this morning and Very professional from start to finish, Kane and his colleague ( sorry can’t remember his name 🤔) are lovely guys , made sure I understood everything with the cavity insulation they were putting in, they even went and checked my attic insulation too for me ( were only here for walls) very polite and respectful duo , Kane even offered to carry my shopping in from the car for me twice , gent , very happy , would highly recommend ⭐️⭐️⭐️⭐️⭐️

Henry has been to fit vents on my windows today and was lovely,he was very professional and explained everything he was going to be doing.I’m very happy with the work he’s done.

Really happy with getting our insulation from Nothern Insulation Services, they have been really profesional. They arrived on time fitted the insulation within a couple of hours and answered all our questions. I would highly recommand them to anyone wishing to have their home insulated.

Don’t waste your time with the company came round to check for cavity wall insulation left a big hole where they drilled didn’t even bother sealing it then fobbed me off for weeks saying they would get back to me. Complete waste of time

Really nice guys, good manners and polite and respectfull. Really good at there jobs, two of the workers Mathew and Kane downed tools and helped me with my neighbour who collapsed and also phoned the ambulance, and also kept in touch to see how he was doing, as said before very polite and professional.