Arktek Group Limited
3.8(65)Sunderland • TrustMark • NAPIT




About
Arktek Group Limited is a solar installer based in Sunderland. They are listed with TrustMark and NAPIT as an installer.
Reviews
3.8
Arktek Group Limited has many positive reviews from customers who report friendly, professional teams, with several mentioning Kaldeep and his team by name for insulation and installation work. Reviewers describe tidy work, clear communication and respectful treatment of their homes across jobs such as insulation, boiler installation, solar panels and extractor fans. A number of customers report problems, including work left unfinished, damage to windows, handles and skirting boards, mess, and difficulty getting the company to respond or return calls. One reviewer says a boiler later leaked and central heating often failed, and another reports a leak in an office that was not fixed. Some reviewers say they were told work would take one day but contractors arrived days late or not at all.
Outstanding service from start to finish! The team came out to install a new boiler for us and went above and beyond by identifying and fixing a tricky fitting issue left behind by a previous engineer. Their customer service was brilliant, communication was clear, and they arrived exactly when they said they would. I'm so impressed with their work that I'm already planning to have them back to install solar panels in the future. Highly recommended!
Excellent service from start to finish. Booked in a boiler service for July and Arktek were brilliant to deal with, from arranging everything with the office through to the engineer coming out. They worked around our kids’ schedule, which we really appreciated, and were warm and friendly throughout. The plumber arrived with ID badges and clearly explained what they were doing before getting started. Everything was sorted within the hour, no fuss, no mess. Would highly recommend.
Really pleased with the work Arktek did on our solar panel and battery storage install recently. Deciding on the right setup was a bit confusing at first, but Raluca in the office was brilliant at answering all my questions and keeping us updated. When it came to the actual installation, Dan managed the whole timeline really well, keeping everything tidy and getting the scaffolding and electricians sorted without any hassle. The end result on the roof looks really smart. The app is great too—easy to track solar generation, set the battery to charge on cheap overnight rates, and see what we’re exporting back to the grid. What really stood out though was how they handled a tricky issue with my existing EV charger. I didn't want the house battery draining into the car, and their team stuck at it, troubleshoot the setup, and didn't sign off until it was working exactly how I wanted. Top job all around, definitely recommend them.
Absolutely first-class service from Arktek from start to finish. We’ve used them for several different jobs, including installing an extractor fan in our bathroom, carrying out our in-wall insulation and fitting our solar panels, and I genuinely couldn’t recommend them highly enough. From the very first phone call through to completion of the work, the whole process was incredibly smooth and professional. Communication was excellent throughout, everything was clearly explained, and every member of the team we dealt with was friendly, knowledgeable and respectful of our home. The standard of workmanship has been brilliant across every job. Everything was completed neatly, efficiently and exactly as promised, with no hassle or chasing required from us. It’s refreshing to deal with a company that makes the whole process so straightforward and actually delivers what they say they will. Arktek have been outstanding every step of the way and, in my opinion, are one of the best around at what they do. We wouldn’t hesitate to use them again in the future and would happily recommend Arktek to anyone looking for a reliable, professional company that takes real pride in its work. 10/10 service from start to finish – highly recommended!
Stay clear of this company. What a carry on we are having with Eon. The lies and miss guided information arktek are putting to Eon is absolutely unbelievable. They made an appointment to carry out some work on our property. Which included wall insulation, trickle vents to be added to our current windows and Extractor fans in our bathrooms and kitchen. They said all the works would be completed in 1 day. They didn't arrive the first day. They didn't arrive the second day that they rescheduled. Didn't arrive the third day. 1 contractor turned up 4 days after the the originally planned day to do the insulation. The week after the electricians came to fit the extractor fans. They caused so much mess and damage then couldn't finish the work because they didn't have all the bits. They left there mess all over inside and outside. Red brick dust filled out entire home. And when the lad was finished fitting the kitchen extractor fan. He just grabbed his tools and asked my wife to tidy up when she was trying to make our little boys Tea after Nursey. They then installed trickle vents to our current windows. They smashed 4 window handles during this process. The trickle vents were the wrong style for our windows so the windows wouldn't close correctly. All the contractors that turned up never new what they were there to do. They all slated Arktek saying how unprofessional they were. Very poor experience and it is still going on now to try and be rectified. Keep well clear
Avoid at all costs. They made a mess of the house. It’s taken us a few months to get things back to normal after spending so much money on top to refurbish everything. The boiler is now leaking and due to this, the central heating doesn’t work most of the time. They still have a lot of unfinished jobs and we’ve not heard back from them for months. Our house was in a much better state before they turned it upside down. Maybe if they completed the work in a timely manner and didn’t damage our property, I would have recommended them. But sadly no.
Arktek did very good quality internal wall insulation, professional job done. The team was friendly and completed the insulation work on time. I recommend Arktek for great and quality work
AVOID! Caused a leak in my office and put me out of work for the day and they simply couldn't care less. They've still not fixed the damaged cased after nearly 2 weeks. If you value your home, don't let them anywhere near it!
Very happy with this professional team Start to finish everything was done perfectly Great set of lads Would highly recommend Job well done Kaldeep and team
Just had arktek in for installation works done, Kaldeeps team was really friendly and helpful with any questions I had and the works done was nothing but professional I would recommend to anyone 100%
Very pleased. Thanks to all responsible.
These cowboys were used to do the insulation in my house, and fit an ASHP, insulation and solar panels… a 300 year old house and they didn’t respect it at all. Plastered a door shut!! Had to re plaster and did an awful job, butchered the skirting boards and stuck them back on with glue, I had a year old baby girl at the time, and they had scattered nails and screws around like they were confetti. No finesse to the job. It’s cost me £4500 to put my little home back together after these thugs had been in.. I would have been better leaving the old boiler in and saving up to replace that one.they didn’t even connect the solar panels to the batteries 🤦🏼♀️🤦🏼♀️ I’m not sure if it’s Arktek themselves or sub contractors but who ever they are they need to have a career change because this one isn’t for them. If I had known how much of a nightmare it was going to be I would have said no to everything. Government funded or not - they don’t care, in and out as fast as possible.
The team that helped out with my house was Kaldeep’s team where they were not only a great team making sure the work got done but also helped out with extra bits here and there honestly couldn’t recommend them more enough if you get this team then just know you’re guaranteed good service and make sure to make them some tea it seems to be a favourite.
Thank you Aartek for sending Mr Kuldeep and his team for my insulation. Very high recommend them amazing clean work.
Kaldeep and his team did an amazing job with the insulation. Clean up after themselves and very professional. The team are a great bunch of nice guys who are all great to talk to and great at explaining everything they do. They updated us at every step of the process and made us aware of what they need to do. Thank you very much guys! Lovely job!
Complete set of cowboys if you want your house a tip with everything damaged then let these bunch of cowboys of an outfit undertake your work they will damage your property and belongings the actual workmanship is a laughing stock the workers certifications definitely need to be looked at! damaged multiple items in the property still awaiting for them to finish off the works they started over a year ago no surveyors have been out to oversee anything still awaiting certifications of works!
Kaldeep and his team did a fantastic job at my house. They were friendly and appreciative of very little things. Their work was done with high quality in a short amount of time. They were very organised and a professional team.
Kaldeep and his team did an amazing job at my house. They are very true to their word about finishing the job on time and cleaning up after they finish, they are very polite people to talk to and respectful towards you . I would recommend kaldeep and his team to do the job for anyone who wants the job done .
Kaldeep and his team did fantastic job
Thank you for Arktek Group for sending Kuldeep and his team they did a fantastic job great team keep up the good work
Great experience Outstanding work Brilliant at they work Really professional builders
Kaldeep and his team were fantastic. Can't thank Kaldeep enough for the high level of finish on the installation work carried out at my house. Kaldeep and his team were helpful and easy to communicate with. Kaldeep and his team are highly professional,excellent service provided by him and his team. All work completed to a high standard just in time for Eid. Highly recommend Kaldeep and his team.
Kaldeep and his team did a fantastic job at my house. I was worried about the amount of mess that would be caused, but Kaldeep and his team made sure the work was done perfectly with very little disruption to my family. My daughter suffers from asthma, so Kaldeep made sure the rooms were cleaned after each day Also, Arktek didn't tell me how the work would be carried out until Kaldeep turned up. He explained everything in great detail. I had a few issues with what was being done, as many of the Arktek workers were telling me different things. Kaldeep was honest with me and reassured me about everything. I can't thank Kaldeep enough. Great work, guys! Just a warning: if you have received a call from 'Waqas,' ignore him and stay clear of him! He might use different names now, as he has let down many people with fake promises. He will be on the phone 24/7 before the work starts, but after the work is done, he will block your number! Thank you so much kaldeep and the team A* work
I would never use this firm again told us we have to move out of our home to stay in a hotel told us we would get our money back for the hotel and had not a penny back unprofessional firm please do not use arktek
Seen previous reviews true to there word very happy with there work thank you arktek and kaldeep team for job well done
Fantastic job completed by Kaldeep and the rest of the team to a high standard. Very helpful and respectful.
Very happy with arktek with week they organised the job very well and they sent out a fantastic team with kaldeep and the guys thank you so much for insulating my whole home and a great finish on the plastering. Thank you again kaldeep and arktek
Very happy with kaldeep and his team. They have done a fantastic job. I am so pleased I can already feel the Beni fit of their professional work Thank too arktek for send such wonderful people
A huge thank you to CaalDeep and his team for the great work they did the team and caal his self are great treating the house hold like family the job they did was fast and they was cleaning every mess they did thanks alot highly recommend them
Good communication and quality of work. Friendly and kind workers.
Great work by kaldeep and the team, insulation work is being done to a high standard, the job is messy but they have done everything to keep the house as clean as possible using dust sheets and sweeping as they go. They are still ongoing and will finish in 2 days but we are very happy with the work hence the early review
I recently had the pleasure of working with Kaldeep and his team of insulation installers, and I cannot express enough how impressed I am with their professionalism, expertise, and outstanding service. From start to finish, they exceeded my expectations and transformed my property into an energy-efficient haven. I am delighted to share my experience with others and highly recommend their services. Kaldeep and his team approached the insulation installation project with meticulous attention to detail and a commitment to delivering the best results. They began by thoroughly assessing my property's insulation needs, taking into account its unique characteristics and my specific requirements. Their knowledge and expertise were evident as they provided valuable insights and recommendations tailored to my property's needs. The team's efficiency and timeliness were truly remarkable. They arrived promptly at the scheduled time and wasted no time in getting to work. Their seamless coordination and systematic approach ensured that the installation process progressed smoothly. Despite the complexity of the project, they completed it within the agreed-upon timeframe, causing minimal disruption to my daily routine. Kaldeep and his team demonstrated the highest level of professionalism throughout the entire project. They were courteous, respectful, and always willing to address any questions or concerns I had. Their expertise in insulation installation was evident as they skillfully handled every aspect of the job, from preparing the area to installing the insulation materials with precision and care. The quality of work delivered by Kaldeep and his team was nothing short of exceptional. They utilized top-of-the-line insulation materials and employed industry-leading techniques to ensure optimal insulation performance. The attention to detail was evident in every corner of my property, leaving no room for air leaks or energy wastage. I have already noticed a significant improvement in the overall comfort and energy efficiency of my home. Kaldeep and his team's commitment to customer satisfaction was evident throughout the entire process. They went above and beyond to ensure that I was completely satisfied with the results. Their dedication to delivering a flawless insulation installation was truly commendable. In conclusion, I cannot recommend Kaldeep and his team of insulation installers highly enough. Their professionalism, expertise, efficiency, and commitment to customer satisfaction are truly unparalleled. If you are looking for a team that will transform your property into an energy-efficient haven, look no further. Kaldeep and his team are the epitome of excellence in the insulation installation industry.
We are very happy with kaldeep and his team. They did a fantastic job from top to bottom. Also, they were very respectful and very helpful. While doing to the job they made us very comfortable and kaldeep was easy to talk and also everyone on his team were very helpful and easy to communicate with. Thank you to arktek for their service and for sending out a lovely team to work in our home. Thank you
Had this company insulate my home under government eco4 scheme, biggest mistake I have ever made and the most stressful thing I have ever had in my life, workmanship ship is so bad it can best be described as vandalism,not one part of this reasonably size job was done to an acceptable standard even simple installation of a trickle vent in a window they got wrong and damaged the window,to more important things like my central heating system no longer heats my home ,many jobs still not finished seven months later ,plug sockets hanging off the wall the and plastering over period features they basically ruined my home, the only saving grace is it didn't cost me anything because of the grant but then again it's going to cost thousands to put it right ,what ever you do ,if you value your house don't let them anywhere near it
installation is woled be good work with joei his work is fantastik bus this compny parson come my home he told us he did change window door and heating boiler as well he didnt do full work hi mack us full (laing ) inreasponsibal team and they no pick up ouer phone and give any answer of the my msg and my all hous is massed
Too many issues to mention. Incorrect instillation, water from leak and cleaning left to my elderly parents, do not answer phone calls or messages left, one year on and my 86yr old parents have a system that does not fully heat there home after numerous attempts to rectify. They had an old system that worked but decided for a more modern and economical system. They wished they left it alone. Shocking service from the beginning. Avoid at cost
As a company it's customer service on central heating is $¥%£%#* rubbish slam the door in there face and have nothing to do with them
Really pleased with this company, very professional. We had a boiler installation and underfloor insulation installed as part of the Eco scheme. Mark and colleagues were really professional and we were really pleased with the boiler installation. All engineers arrived on time, with courtesy calls from Arktek before every visit. I would really recommend.
Outstanding.
The order was cancelled because our double glazed windows were green we had not been told it was cancelled until I rang to find out what was happening with the boiler fitting and the air vents were the problem. The surveyors had been to the house and not told the fitters the colour of with windows apparently they can't get green window vents very disappointed that the company couldn't be bothered to contact us to let us know
Wow what a fab team Mark James and Matt. Cannot thank them enough today . A fantastic job completed installing a new boiler system for my elderly Mum. Not the easiest of jobs but they mastered it and never once complained. They are a great bunch of lads and deserve a platinum star for their excellence. I can highly recommend as I can honestly say they did us proud today.
Very efficient service.
Simply superb would definitely recommend
They are the real deal, had a new boiler and cavity insulation. More than happy to come back and resolve any issues we had even months after the job had been finished. I would not hesitate to recommend them to family and friends. They are unbelievably professional more than I would expect, even gave me advice on how to fill in holes in my brick work, trade secret 👍
The engineers who arrived to do a new boiler install were Mark and James. They were consumately professional throughout and carried out their duties with distinction. Absolutely wonderful personalities too which made the whole process seamless and dare I say it enjoyable :-) and since whens a new boiler install enjoyable with so much that could potentially go wrong. But not with these two at the helm who knew the job inside out and completed it without breaking sweat. Company boss, if you're reading this then these two deserve a pay rise and are a credit to your firm 👏 these are exactly the type of employees you should be pulling out all the stops for to keep. Very neat and tidy finish and they even took out the time to pop back and train me on how to use the wireless thermostat correctly which was well and truly above the call of duty. Highly recommend to anyone thinking about using this company 👌
Very good service and staff polite, friendly and helpful.
Didn't reply to message left on their website.
This is absolutely shocking compay and really upsetting service. They are not sincere with the customers. They are not telling you truth. They first try to took signatures on consent and other forms and then try to charge hell amount of money. When they took signatures after that they do not pick phone or respond. e lot of your time in waiting. P
Had a couple of jobs at our office - installing a loft hatch and insulating quite a large area in the loft. The team was superb from start to finish. Clear communication, prompt arrival, and very quick to get through the work on the day. Can't recommend highly enough!
Do not use them Do not work for them There all rip offs They owe money to everyone but not paying
The level of expertise was world class And they were honest hardworking and really down to earth and they also cleaned up after the whole job. Very positive experience thankyou
I Rate Arktek 10/ 10 in service. I had my new boiler installed by two Gas Engineers. I also had my house installation done by Adam & Jay. The third person handy guy on team player Micheal. I've had Inspection checked my an Officer who came to visit & view whats been done by lnstallation team. On that same day l had my boiler done and replaced for a new combi boiler both things got done at once on the same day. The Customer Service team on call system are very friendly as well as the engineers. I've noticed a huge difference since the house is much warmer and the boiler is so quiet. We will be recommending Arktek Ltd to all of our family and friends. Stay Blessed. Achieve Believe Suceed.
Absolutely Shocking company and service!!! I DO NOT recommend you getting anything done from these guys. The rep lied about everything that he promised. I got a boiler installed and left it like a mess not even plastered it back up and didnt even bother boarding it up which they promised they would do. NOT HAPPY AT ALL!! Rang them and told us the manager would visit the property but still not heard anything about it and this got done in October. 2 months later not heard from the company or the manager.
Horrible company. Sales rep lied about work. Had to pay out money. Do not reccomend at all. Lack of communication. All they care about was and is making money. They took advantage of an old age pensioner. I hope they eventually geymt cought out.
Superb customer service from start to finish. Arktek were a pleasure to deal with and I would unreservedly recommend their services.
I use Arktek Heating to service my boiler. They are not only really professional but they are also friendly and easy to deal with. I highly recommend them.
A truly professional business. From the back office to the installation teams. Brilliant job. Thank you.
Boiler repair quickly and professionally carried out at a reasonable price. Excellent firm to deal with. Thanks again.
A highly polished experience from start to finish with Arktek. Prompt, courteous and providing a full outline of the work to be carried out, we could not fault their service. Their post installation clean-up was impeccable. Highly recommended.
DON'T BOTHER. They booked us in for a loft insulation job. I took the afternoon off to be at home. They don't turn up.... So I call hours after they are due only to be told we didn't qualify and they aren't coming. Even though they booked us in. Shocking service. Wasted afternoon off work for nothing.
Area
Opening times
- Monday9:00 AM – 5:00 PM
- Tuesday9:00 AM – 5:00 PM
- Wednesday9:00 AM – 5:00 PM
- Thursday9:00 AM – 5:00 PM
- Friday9:00 AM – 5:00 PM
- SaturdayClosed
- SundayClosed
Additional information
- Incorporated 2015
- TrustMark
- NAPIT
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