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GESS

4.4(105)Chelmsford  •  MCS  •  RECC

Solar panel installation

Services

Reviews

4.4

GESS has many satisfied customers, with several reporting smooth, tidy installations and helpful staff who explained systems clearly. Some reviewers highlight aftercare, saying problems with batteries, apps and equipment were sorted out. Others, however, describe serious problems. One reviewer reports a two-day job taking around three weeks, inaccurate drawings, a roof measurement error and a reduced system, plus panels fitted against the ridge despite concerns and two of three strings not working at handover. Several reviewers report slow or unanswered aftercare, including app issues and a converter taking three months to replace, while one reports repeated calls after requesting an online quote.

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Eugene F.Oct 2026 · Google

Terrible experience, did not know it was possible to run a customer business like that. Installation was delayed by 6 months (April to October) after getting a quote in March. The guys who installed the panels did not even check if panels were working after leaving the property. Customer service is not responding.

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Mike G.Oct 2026 · Google
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JeremyOct 2026 · Google

I could go on and on. Just avoid at all costs. I ignored the other reviews and I regretted it.

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Jemma F.Oct 2026 · Google
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Michael S.Oct 2026 · Google

I would strongly advise anyone considering GESS Limited, trading as Green Eco Solar Solutions, to think very carefully before going ahead. I used GESS after Octopus Energy directed me to them for a solar and battery installation. What was quoted as a two day job took around three weeks. My property is Grade II listed, so planning was critical. GESS produced inaccurate drawings, then mismeasured the roof by around 500mm. Their planned 28 panel system would not fit and had to be reduced to 26 panels. The panels were then installed hard against the roof ridge, despite concerns raised by the council's heritage officer. GESS later told the council the panels were not against the ridge. They are. I was then left with a smaller system than contracted for and without confirmed planning approval for what had actually been installed. During the work, GESS also drilled through my mains water pipe. On another occasion, I was told the solar system was live and working when it was not generating at all. Even at final handover, two of the three solar strings were not working. GESS did not discover this. I did. An engineer had to return and rewire the system. So my experience included: Inaccurate planning drawings. A major survey measurement error. A reduced solar system. Ongoing planning issues. A damaged mains water pipe. Being told the system was working when it was not. Two out of three solar strings not working at handover. A two day installation taking around three weeks. Poor behaviour from members of the team on site. For a system costing around £18,000, this was nowhere near the standard I expected from an MCS certified and RECC registered installer. I have retained the planning documents, measurements, photographs, council correspondence and installation records. Based on my experience, I could not recommend GESS Limited.

Area

Chelmsford, CM3

Opening times

  • Monday9:00 AM – 5:00 PM
  • Tuesday9:00 AM – 5:00 PM
  • Wednesday9:00 AM – 5:00 PM
  • Thursday9:00 AM – 5:00 PM
  • Friday9:00 AM – 4:00 PM
  • SaturdayClosed
  • SundayClosed

Additional information

  • Incorporated 2012
  • MCS NAP-28895
  • RECC
  • Card payments accepted
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