TM West Plumbing Services Ltd

The company was recommended by my neighbours. Paul was very friendly, knowledgeable and efficient and the gas service was good value for money.

Professional service at a reasonable price. Happy with the work carried out.

They turned up on time, they were friendly and helpful. Also efficient. Have asked them to quote me for another job.

Came on date arranged Emails kept us informed and gave an estimated time of arrival Your engineer was very personable and sorted the problem out very efficiently Confident in recommending T M West to anyone needing a plumbing problem resolved

Absolutely brilliant from my initial call. I needed a new immersion heater and this was arranged within a few days, it would have been quicker but for my work pattern. Neil arrived on time and was pleasant and professional but also noted that I needed a new timer, as I was desperate for a hot bath he reconfigured the boost option on the timer so that this was possible and said he would inform the office that I needed a new timer ASAP. It was to be fitted either Monday or Tuesday the following week. This was a Friday and I had resigned myself to waiting. However, a few hours later he returned having located the timer I needed and fitted it there and then. What a superb service and if I could give a higher rating I would. Good customer service and I highly recommend using this firm. Thank you TM West

Dean and his team were so professional and efficient with getting the boiler replaced when we moved into our new house. Couldn't ask for a better service and the staff are all very tidy, polite and professional.

Great service definitely recommended

Great service- would definitely use again! Thank you

Dean's team came and removed some electric water heaters. The job was quick, neat and they made everything easy! Thank you!

Richard was fantastic. Diagnosed and fixed the leak quickly. TM West communicated well throughout. Highly recommended.

Have used TM West for many years and always found them reliable and efficient

Great service as ever! thanks

Prompt and excellent service as always. I’ve used this company since the 1990s and will continue to.

Paul did a fantastic job today. He did an excellent boiler service and reassured me the boiler was safe and was really pleasant to chat with whilst he worked. Thank you for your help!

We have recently started working with T.M and their service is outstanding from their communications to the quality of works! We have even had great feedback from the tenants who have stated how friendly and helpful the staff are. I could not recommend enough

Great service from Paul at TM West. Attended at short notice, sorted the problem, provided helpful advice and was very friendly. Will certainly call them again.

I'm very happy with the service provided by TM West Plumbing and Heating. The engineer arrived promptly, dealt with the problem efficiently and was friendly and cheerful.

I’ve been using TM West for nearly 20 years and they have always done a great job! Last Friday I found a leak at home - it was late Friday afternoon which is always a tricky time to call out for help! After speaking to the wonderfully efficient Claire in their office within the hour the lovely cheery Jamie was onsite and everything was fixed and sorted with a smile by 6pm! Absolutely brilliant customer service - I’m incredibly grateful for their entire team. Thankyou - cannot recommend them enough!

As an FM company we need reliable plumbing and heating contractors with fast response, friendly service and clear communication. This is what we always get working with TM West. Big thanks to all the team!

Five star service as usual. Thank you to the fabulous TM West team.

We had our gas fire serviced and a new radiator installed in to a bedroom by Neil Kirby. Neil arrived on time, with clear instructions what to do, and carried out the planned work with minimal disruption. He was always polite and courteous and left no mess. I would strongly recommend using TM West

Friendly staff who were happy to offer advice and a temporary fix to a faulty ventilation system.

As always great service

Had T M West to take out electric shower and put in bar shower and new wall board and shower screen. I can honestly say they were fantastic , they came, got on with the job quickly and cleaned everything up and it was perfection. Thank you to Neil and his apprentice for carrying the work out. I would fully recommend this company.. 11 out of 10. Mrs M. Howard , Leeds

Always reliable and trustworthy. Also Claire went out of the way to fit the appointment in at a good time for me

Always very reliable and excellent work at a very fair price.

Really efficient, clear communication and job well done!

Reliable and timely, responding to request for visit to help with problem. Another review to follow, once job done..

I recently had my bathroom renovated. The plumber from TM West did a fabulous job. I would like to say a big thank you to Dean for his input and help. I have no hesitation in recommending this company they were efficient in all aspects.

Been using this company for a number of years. Excellent service, wouldn’t change to anyone else.

A plumbing company you can genuinely trust. As a woman, I’ve sometimes felt talked down to or worried about being overcharged, but they never once made me feel silly for asking questions. Everything was explained clearly, done professionally, and at a fair price. It’s such a relief to have found a team who are honest, reliable, and who I can count on without worrying they’ll try to pull the wool over my eyes. Highly recommend!

I called TM West, as I had used them before this occasion and had been happy with their work. I had a leak from my lavatory cistern this time. I called the office and the lady on the other end of the call was very polite and explained that the plumber had a big job that morning but that he would be with me in the afternoon. Richard arrived and was a joy! He obviously enjoys his work and has a very positive attitude and most importantly he fixed the problem quickly, cleaning up after himself before he left. I have NO hesitation in recommending TM West and Richard in particular

Just had new water tank removal and installation of new tank today. Really pleased with service the plumber ,Richard ,that came to do the job was brilliant.really helpful and friendly did a great job .very pleased with the service.

I have known TM West for over 30 years and in 2024 they fitted a new Shower Cubicle in my ensuite. The Job done was fantastic and even after a year, the shower and drainage are perferct , and the Shower cubicle is immaculate.

Great service as ever. My go-to fo all plumbing jobs.

What exceptional service! My 99 (and counting) mother was being very stubborn about having a walk in shower installed in her property. All too much fuss, she said. But in the space of a mere three weeks, Dean (and his team) visited Mum’s flat, quoted a price, discussed options, installed the shower and left the place spotless! Mum is delighted and wishes she’d had it done earlier! She can now shower in a much safer environment than when she was swinging her legs over the side of her old bath, hanging on for dear life! Thank you. We have no hesitation in recommending T M West for their excellent service and quality of workmanship.

Excellent service and communication. Richard came round to install a new toilet for me. He did a fantastic job and we now having a working toilet in the house. 5*s, would highly recommend.

Had a plumbing emergency early on a Saturday morning with my toilet leaking water into the flat below. Got an immediate answer when I called TM West and they had a plumber to me within 30 mins. Plumber Richard Adams was fantastic - he diagnosed the issue quickly, and explained what he needed to do and why. Claire in the office was lovely and responsive also with a billing query. Highly recommend.

I was really impressed with how much care Mark took in servicing my Ideal boiler and Canon Miser gas fire. It is always good to know your appliances are safe and work efficiently. He was also a very pleasant and respectful person to have in my home, which means a lot. I will definitely use T. M. West again.

Just had a walk in shower installed by TM West and the service was fantastic. Dean came out to quote straight away and talked me through the various options of which he seemed very knowledgeable. When the works were taking place the house was kept spotless with carpet protector put down and the bathroom tided up on an evening. The quality of the work looks great. Overall very pleased customer.

TM West were called for blockages with toilets. Marcus was the Tradesman that came. He was very efficient. Answered any questions around the Issues. Was able to out the Issues with the toilets quickly. Also was very pleasant and polite. We were very happy with the work carried out, especially at short notice as TM West were called out previously for another Issue with Shower and Taps. Would highly recommend them. Brigid House Inspire North

Richard was absolutely fantastic at sorting our drains out! Highly recommend him!

TM West came to fix an ongoing drain issue in my flat. Graham and Richard were the best - highly professional and knowledgeable, and lovely people to boot. They fixed the ongoing issue that had caused me a lot of stress and I am delighted. I could not recommend TM West more. Top notch service 🌟 🌟 🌟 🌟 🌟

I am highly satisfied with the service that was provided for me today. The tradesman was cheerful and pleasant, and kept me informed as to what he was doing and why it was required. He answered my questions promptly and courteously. Highly commended. thank you.

Work was carried out efficiently and I'm pleased with the result.

What a fantastic company. Clean, clinical and friendly. The lad that turned up Joe was on time, well mannered and even said a happy birthday to my little lad. I will be recommending them to everyone

I recently used T.M. West for the repair of a leak in an old lead pipe. Great, responsive initial communication and made every effort to accommodate my requested dates. The plumber turned up on the agreed date, a very friendly, knowledgeable guy (Neil if I remember correctly) and completed the repair. Extremely pleased with the service provided and fairly priced too. Would definitely use again/recommend.

Outstanding. Dean came extremely quickly, was so helpful and went above and beyond to get things fixed and safe. We would recommend T.M West to everyone! Thank you Dean!

Dean came out to do a quote. I was really happy with the service, well presented and was very transparent with the job. Also quickly fixed my radiator that was not turning on just because he was there which was really nice. He also saw some urgent work that needed to get done which he was happy to get someone round the following week to quickly fix. I’m very happy with the service.

Excellent service throughout, from the initial visit to the support provided by the admin staff as well as the installation of our new shower. The plumber was very meticulous and professional in his work, including cleaning up thoroughly when the work was completed. We are highly satisfied and strongly recommend TM West.

John of T M west came to my door for directions and kindly gave me some advice on a plumbing issue. He also ended up soldering a joint on some pipe work which was very tricky and slightly above my competence level. I always enjoy seeing skilful work done by professionals and he was certainly that. He didn’t ask for any payment which was very kind and not money oriented. I’m confident in a character and professional recommendation. Thanks for your help.

Amazing service, we will be sending all our work their way from now on, cannot recommend them enough!

TM West fitted a new boiler and Hive system for my son’s flat. The service received was excellent. They did everything as I asked and gave me advice during the fitting. I didn’t have a long wait for an appointment. The engineers were friendly and efficient

Service and expertise l, exactly what I needed.

Great service. Highly recommend.

Great service from a very experienced team. Tidy work & reliable

Recently had work completed by T.M plumbing and heating and i cant recommend them enough, nothing was a problem and the job its self left neat and tidy.

Great business to deal with and done a brilliant job. Reasonable on the pricing and quality of workmanship was second to none. The work was carried out very quickly and will definitely be using them again in the future.

We have used T M West both commercially and privately for over 20 years: for central heating boilers, radiators and pipework; for bathroom showers; for toilets and bathroom waste systems. The company always exceeds expectations: excellent call handling; promptly scheduled visits; expert and helpful plumbers; well stocked vans; helpful advice and guidance from head office on the best way to address intermittent or persistent issues. I can recommend them unhesitatingly.

Great business and professionalism

Best plumbing company around, highly recommended

Great service as always. I'd never go anywhere else.

TM WEST, were great to deal with, turned up when they said they would, and great workmanship to the highest standard 😊👍

Plumbers that attended my house were polite, tidy and actually really good crack. Done a magic job of the leak in my house and I'd be happy to use this company again and recommend to friends and family.

Very reliable.

very good service

T.M.west look after the maintenance for The Carrisbrook development in Headingley,they have been firstclass in the diagnosis & repair of the ongoing legacy issues with this development. Execellent company efficient helpful staff,thanks Claire,you have been really helpful. Chris G.

Prompt efficient service on the day I called. Plumber did the toilet leak quickly and successfully. Would recommend this company!

Excellent service, friendly and very knowledgeable, would recommend and definitely use again.

Superb service

First Class, excellent individual with great attention to detail. Will use again.

Great service, very helpful at short notice in an emergency and tidy while he worked. I would definitely recommend using this company and I will be using them from now on.

We recently moved into a house that had the boiler fitted by TM west plumbing by the previous owners. Unfortunately the previous owners had requested a very strange set up and we were unable to figure out how to get the heating system to work. I phoned TM West and they were fantastic. They sent Mark around who took plenty of time to explain how to use the system (as it's really not as expected). Then just over a month later we had issues with the immersion heater (not installed by TM West). As I am due to go into labour any day now I was extremely anxious about not having hot water for a bath. I phoned up and Mark came out again and we realised that the immersion heater was on it's way out limiting the amount of hot water we could get to a couple of mins only. Mark ordered a replacement part and came back the same day to fit it. This service is unbelievable and really appreciated with baby's arrival so imminent. This has restored and improved our hot water system so much. We are looking to have a combi boiler installed in the next 12 months and would not consider using any other plumbing services. TM West have really been heating heros for us. Thank you.

Excellent service. I've been with them since 80's and would highly recommend to anyone.

Can't fault TM West. Staff are polite and very accommodating especially in respect of fixing up a convenient appointment. Engineer who called to do a boiler service was professional. I've also used for a job at the office recently. And more importantly, they always turn up!

Excellent service

We're great at responding to an urgent boiler issue. Quick turnaround from first assessment and organising a fix which for this time of year was of great benefit. Would recommend.

We have had our bathroom & ensuite refurbished by TM West . First class fittings , tiling & flooring & electrics all included, by a professional plumber & craftsman. The result is superb. We are delighted . Highly recommended.

We had recommendations from two separate people for TM West. They have completed two jobs for us since: a boiler installation and a bathroom development - neither job was without its' technical challenges! TM West completed both tasks to a high standard ... and both were on budget & on time. John, Neil & the rest of the team were great to deal with.

We use TM West regularly and they have always been very good. They have just installed a new boiler for us. The work was completed on time and to budget by a friendly and knowledgeable crew. Everything is now working well. No hesitation in recommending them for any job, big or small.

What a wonderful company! Right from the off I was very impressed. Martin came round to see what I needed doing – a new shower/tiling/bath panels/gas fire installation and gas safety checks. He was on time and a really affable chap. Martin sent me the quote promptly and it was a very competitive price, much better than others I had obtained. After this was accepted the job was booked in. Graham – the plumber assigned to this massive task – was a pleasure to have around (my two children still ask about him!). The job was done brilliantly and even though a number of hitches emerged when the old fire came out, Graham always had the solution. Thanks ever so much, TM West, I’ll certainly be using you again.

I called out TM West at 8.20pm on Saturday night after water poured through the kitchen light. Their man arrived within the hour and a problem under the bath tub was repaired before match of the day! I was told I would be charged the minimum out of hours charge of £108 but the service was excellent.

I have used TM West for many jobs over the last 14 years. They have never let me down. Most recently we had a new bathroom designed and fitted which was done fantastically well - and for the price quoted even though there was more work that needed doing than they expected. Also, the week before Christmas my Mother-In-Law's boiler finally died. Martin arranged a replacement and fitting within 2 days which meant I didn't have to worry about her getting cold over Christmas. A great relief. I really cannot praise TM West enough. It's true that they are not always the cheapest plumbers - but you get what you pay for in life. If you want people who keep working until the job is complete or problem fixed, and that do it for the price quoted, you cant go wrong.

Oliver best plumber we have had. Recommend him to everyone.

Will never use this company again, plumber was absolutely useless, total waste of my time. Could have been given the same information over the phone.

After using TM West for more than 10 years. I was absolutely disgusted by how they treated me. I had issues with a boiler which went on for over a year, I had 3 different plumbers from TM West come out to look at it and each one gave me a different diagnosis. I spent nearly £600 with them on repairs that didn't fix the problem, then finally the last repair they did caused my boiler to explode. I was left having to spend another £2000 on a new boiler. When I rang up to complain the boss John Ambler put the phone down on me. Do not use this company, they are cowboys who don't care about the customer.

Hired them to fix a tap, which they didnt do properly. They then ignored my emails for over a week.