KCC TEAM LTD
4.9(156)Brighton and Hove • MCS




Services
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Heating not working
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Heat pump installation
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Reviews
4.9
KCC TEAM LTD is a plumbing and heating firm that many customers have used for years, often for boiler servicing, repairs and bathroom or heating work. Reviewers repeatedly describe the team as friendly, polite and quick to respond, with several saying jobs were done tidily and on the day promised. Some praise particular fitters and office staff by name, and letting agents value the firm's help with urgent work. One reviewer said a leak repair was left partly done with no running water and described being harassed afterwards; another said a bathroom refurbishment ran over time with poor coordination and a collapsed floor.
I had a clogged kitchen sink that I could not fix. It turned out to be related to pipes outside my house. The plumber was on time, polite, and worked hard to identify and resolve the issue. He even replaced a piece of narrow pipe and created more of a slant to prevent it from happening again. He was thorough and explained everything. As always, I’m so glad I called KCC for this. Thank you!!
From estimate to invoicing the team at KCC have been diligent,honest,hard- working and friendly.Scott and Harry handled what was a tricky installation with skill and good humour and Jake and Crystal helped out with scheduling and the necessary paperwork swiftly and professionally Altogether a much more pleasant experience than we’d anticipated ! And they even left some biscuits behind ! Thanks everyone !
The best service from Nik and best reception from Crystal. Nothing beats KCC. WE LOVE THEM.
What an absolute bunch of stars . Kind , understanding and very effective . This is what the community needs , local tradespeople who keep appointments and accomodate when unforseen challenges arise . I could not reccommend more highly . If there was a sixth star , they would have it !
Very approachable, timely and efficient
What a lovely company. All the guys that came to the flat too - to fix my issues were so friendly and polite. Highly recommended
KCC give a fantastic service every time and are really reliable. Whenever I have a plumbing emergency they get there really quickly and their plumbers are very friendly and helpful.
Always respond quickly, work cleanly and politely and charges are reasonable. What's not to like?
Can't thank Crystal enough, she squeezed in a tenant of mine last minute after a bunch of other contracts said no. Massive thank you to Crystal and the team for the support!!
Fantastic performance for various jobs, replacing leaking old taps, installing a new WC, installing a new shower etc.
Excellent professional service. Great company who you can trust.
have been with the KCC Team for over twenty years complete change of heating and pluming system refit of bathrooms boiler upgrade and annual service all done on time and in a professional way great team great service
We are a letting agency based in Worthing and have very recently started using KCC Team. Communication is the key to everything and Jake and Crystal have literally been amazing, quick to respond to emergencies and it was so invaluable to have their support, especially over the recent Christmas break. Thank you so much.
I have used the KCC Team for many years and they have never let me down. Gas servicing, central heating management and even bathroom overhauls always completed on time to a very high standard. Nice bunch of guys as well. J Macaulay.
Would recommend KCC team sorted out my problem with boiler was honest about cost of repair.
always available when needed, very efficient staff an always polite, they work till the jobs done, great service, and always competitive on cost, great job !!
Responded very quickly to request for service and in a short time got 2 radiators and a hot water tap working. Very pleasant and efficient engineer.
I can't recommend KCC enough. They have been brilliant since the first time that I have used them over the past few years. The response from the front office to the plumbers on site is super helpful, friendly and polite. KCC react fast, especially when you need them for an emergency.
A great team. Have been with them for many years now and always friendly and professional . Would highly recommend .
KCC Team Ltd As a busy letting agent managing a large portfolio of properties across Brighton, Hove, and London, reliable, prompt, and high-quality plumbing service is absolutely non-negotiable for us and our landlords. KCC Team Ltd has proven to be invaluable and trusted contractor for our agency. This level of professionalism reflects extremely well on our agency. Their administrative team is also highly efficient and easy to work with. We unreservedly recommend KCC Team Ltd.
Have used KCC Team for well over 20 years, they are always friendly reliable and do the job I’ve asked to be done well done to Jake Crystal Colin and his wonderful team of engineers, would highly recommend them for all heating and plumbing work.
After our boiler broke down during the coldest spell of the year, we were recommended KCC. The advice they gave was impartial and honest. They came promptly, quoted quickly, and were able to fit a new boiler that same week. The heating system is functioning as new now and the work was completed within the stated time-frame. Thank you KCC.
Efficient, friendly and professional company; used for personal and business work with great pleasure and total satisfaction. What a treat.....Louise Dumas.
I would recommend KCC Plumbing. Harry came out promptly, diagnosed and sorted out the problem in one visit. He was polite, efficient and tidy. We have used them before and will continue to use them in the future. Their prices are very reasonable.
I have been a customer for many years and KCC have always been very professional, friendly and competitively priced, I always recommend them to local friends.
A local, reliable, trustworthy and efficient company. Professional and helpful staff. It is comforting to know that they are there to help with any plumbing and heating, servicing issues. They installed a new boiler and altered the existing system to make it run more efficiently for us several years ago and continue to support and service it regularly. We recommend this company.
Always really good service!!! Highly recommended! 5*****
Very reliable and don't rip you off
Lovely local business who respond on the day and always try to help. Highly recommend
Very happy with the service from KCC after another firm wrongly condemned our boiler. I will be using KCC for servicing etc now
Very reliable friendly family firm who do a good job.
Fantastic team. Always responsive, thoughtful, knowledgeable and highly effective. Would highly recommend.
Always really responsive. Calls answered promptly and engineers arrive when they say they will. Recommended as a great firm to deal with.
Hi guys ...just to say a huge thankyou to you all your a great team...always ready to help in emergencies...and do an amazing job always....been dealing with colin and team for nearly 40yrs....your the best....merry christmas and a have a brilliant new year too.....love Sue Hubbard xxxxx
We’ve had John over for a handful of jobs this year - always prompt and fixes the issue first time. Also the team are all a pleasure to deal with so thanks.
We had our bathroom converted to a shower room. KCC did the work with minimum inconvenience and mess. They were polite, pleasant and their prices were reasonable. Highly recommrnded.
Just had a shower reverb - Harry was very thorough - it looks fantastic. Jake and Crystal were on hand if needed. A fab 5 star job. I’d recommend them highly.
We have used KCC for a number of years now. They service our boiler yearly / replaced radiator/ unblocked sink/ re placed tap unit/ repaired leaks and other plumbing needs . They are always prompt and helpful . We recommend them highly.
Polite, prompt and professional. Have been using KCC for 13 years would recommend, from the booking process to the engineers a great team.
I have used Jake and his excellent team now for over 10 years. No job has ever been too challenging for them! Efficient and tidy the problem has always been resolved. If you need 1st class service call KCC
KCC are our go to plumbers! I manage an independent letting agency in Hove and KCC are our preferred plumbing and heating company. Quick to respond, professional, kind and trustworthy - we really love working with them. Thanks KCC!
Great company! professional and trustworthy people . All the team are friendly and will always help with efficient service. Special mention to Crystal in the office and the experienced engineers such as Nik, Colin and Jordan.
The KCC Team have been really amazing when resolving my recent Shower leak. The pipes and joints were not in an easily accessible location but they managed to resolve the problem that others had failed to resolve. Good guys, good communicators and a good attitude, so they will always be my first point of contact in the future.
Probably the best plumbing team in the world! From Crystal who is front of house to John or Harry et al who carry out the works and the management team Colin and Jake, I recommend them all day long. Friendly courteous punctual great quality workmanship all 5 star. Thank you for all that you do for us!! Happy Christmas to the KCC team!!
I have used KCC for over 10 years, not just for heating repairs and servicing but in 2023 I built a house and KCC installed all of the plumbing, underfloor heating and a heat pump system! I can't recommend them enough.... they are efficient, knowledgeable, helpful and keep you informed throughout. Their prices are spot on and they are always clean and tidy. I would never consider using anyone else!
We’ve used KCC Plumbing for several years, and they’ve been fantastic every single time. They’re always quick to respond, incredibly helpful, and consistently deliver high-quality work. Whether it’s a small fix or a bigger job, they handle everything professionally and with a friendly attitude. They offer excellent value, and it’s great to have a local plumbing company we can truly rely on. Highly recommend KCC Plumbing!
We woke up to a leaky upstairs toilet with water on the bathroom floor and we were worried it would come through the downstairs ceiling. KCC Team were there that morning to fix it and not a leak since! Thank you KCC Team you are amazing! Highly recommended!
Good, reliable and trustworthy.
Many thanks to Jake and the team at KCC, I can’t recommend them enough. Have a great Christmas and New Year.
Had my second boiler service by this company. First class engineers, very knowledgeable efficient. Thoroughly recommend this company.
Such a great experience. Left a message this mid morning, on doorstep early afternoon and sorted with the least amount of disruption and all left clean and tidy. Very helpful and polite. Would definitely recommend. Thank you
A really fabulous bunch of people, always ready to help out and go the extra mile. Jake has always got his finger on the pulse of volume of work and always seems to come up with the right man for the job. I’ve always been confident when KCC are involved.
Used the KCC team for 10 years for our rental property’s on annual contract for boilerservicing, gas certification and breakdowns etc. Good value, excellent service and react quickly when needed.No hesitation in recommending this highly professional outfit.
Were recommended KCC when we moved here 9 years ago, and have used them ever since, for our gas boiler and central heating and all our plumbing needs. Always quick to respond, polite, efficient and tidy. Nice people.
They fitted my new boiler over 10 years ago and have been servicing my boiler ever since. I cannot fault their service, both annual service wise and also when I have had to call them out to a problem. Would definitely recommend.
The KCC engineer arrived on time. He did an excellent job installing a new shower in my en-suite. Would recommend them.
I love these guys!! I’ve used them ever since they installed my boiler which was around 10 years ago. They service my boiler every year and I’ve even had them out a few times over the years. I genuinely enjoy everyone who works here and I’m looking forward to seeing them next year! Highly recommended indeed!x
Incredible service, very quick and so neat when carrying out the work! We have used the KCC team for a while now and they even responded to an emergency within 45 minutes! Very impressive and am forever grateful to them! Highly recommend!
Very happy with the service I received
Excellent work by John from KCC Team Plumbing. Located the problem with water leak in bathroom wall (broken shower mixer tap), quoted fair price to repair and was able to schedule the work at earliest time possible. Very clean and tidy installation.
KCC are brilliant! A reliable, efficient and honest company. Colin and the team were super helpful and knowledgeable with coming up with different solutions for my plumbing problem. Scott did an excellent job at moving our boiler and rearranging all our pipes very neatly. Really nice guy and left everything clean and tidy. Thank you KCC for doing another fantastic job! :)
Recently installed new boiler and change radiator fro my restaurant Elizabethan Cottage Tandoori. I am so happy with them for such a wonderful service. Engineer Nick is very gentleman and sorted out everything perfectly. I will recommend their service to everyone. Wish all the best for them.
A reliable and friendly service
Highly Recommended & Trustworthy. As a single woman, I found KCC service is excellent and professional. KCC were helpful, willing and nothing was too much trouble for them. Jordan did a very thorough quote. Crystal in the office is very efficient and has a friendly style where again and Nik who installed the boiler was careful with my newly painted house, and worked so tidily and cleanly with a great attitude. All the way through nothing is too much trouble. They provide excellence and are great value for money. The work itself was a 2 day job - they helped me choose the right boiler for my needs and sorted out the problem I had with Hive. I called them in after a terrible experience with a local plumber who basically killed off my boiler and did everything else incorrectly, leaving me without hot water for days twice, not turning up and being unwilling all the way through - what a complete difference!! Well Done KCC and Keep up the good work.
Great service, would definitely recommend. Was given all information to make informed decisions on work needed. Was done within days, from quote to completion. That you!!
These guys always deliver a first-class service. Punctual, communicative, honest and fair.
Recently had my boiler serviced by KCC. There was clear communication prior to the engineer arriving and he arrived at the time he said he would, he was professional and took time to explain the condition of the boiler, cleaned it and ensured it was running as efficiently as possible.
Brilliant service. They do what they say they will. They are expert, they are fast and they are friendly. Could not rate more highly.
KCC Team Jake and his team helped me out in a time confusion and frustration during my current renovation. I need to quick response to ensure the project wasn’t help up - a quick and professional service was received and I would highly recommend.
KCC were wonderful when my boiler broke down. Very prompt and clear communication and good advice while I chose the boiler. Fair and transparent pricing. Nik did a great job of the install - very calm and thorough.
Efficient and thorough, polite, respectful. We used this company for gas fire service and boiler service. Would not hesitate to use this company again.
Fantastic, friendly service. No complaints at all!
We had an all round great experience with KCC Team. The friendly back office support and management of a highly skilled team got our shower installed to a deadline that was not possible for the handful of other plumbers who priced the job. Thank you KCC Team for listening and responding from start to finish.
I was very pleased with the helpful service, John did an excellent job!
All my dealing with KCC have bean great! We have used them a number of times since moving to Brighton, each time has been a pleasent and professional experience. Having used a number of the KCCs' plumbers (all of which have been terriific), it would be remiss of me to single any particular one. However as an example, Harry came on Wednesday to sort out some CH stuff, and from start to finish he was prompt, pleasent, explanatory and efficient. Really couldn't ask for more. I will definatley be using them again if/when I need more plumbing work done
We had a great experience with KCC Team, and particularly John. John came over to assess a broken shower valve but we mentioned we disliked our shower over freestanding tub arrangement. He offered a solution that no other plumber had, that also kept down costs, because there was no need for retiling. On the day, he was punctual and tidy in changing our bath/shower and we are very pleased with the end results. We had to redo the new bath panel as it arrived dented but KCC Team happily did so. Very happy with our experience overall .
Very reliable and professional and very quick to book appointments
Had new combi boiler and re routing of radiators due to previous incompetent cowboys stopping downstairs radiators working. Assessed on Friday work started 2 days later. Advice given on best and most cost effective plan by Nick. Thorough, diligent, knowledgeable, honest person. Options with quotes presented before startling. No money asked for as deposit payed when job was completed. I will use this company to look after my heating system from now on and advise anyone looking for a fare,competent and honest job to be done look no further than this company.
Highly recommend these guys to anyone needing a plumber. We had a pipe burst at 3am. I called next morning stressed out as I need water supply for my medical equipment. They were friendly and understanding managed to fit us in with the hour. Job was done so fast, for a very reasonable price & they explained everything with a streamlined system to pay too. Really helpful and have their number saved in my phone now! Thank you so much ☺️
KCC have been absolutely brilliant. The job that I briefed them on was multi-part and tricky to solve and they have been in to consult and help me move it forward many times before we even got to scoping it out and getting to a quote. They were incredibly patient and accommodating and never patronised me, which with trades people, isn't always a given and communication has been solid throughout the process. Once the work started, the guys were always prompt, friendly and professional throughout and the standard of work they have delivered is excellent. I'd highly recommend KCC Team: Plumbing
We use KCC for our plumbing and gas works. They are reliable and efficient and always complete the works to a high standard.
KCC provide a friendly, efficient and very professional service. They always take care to explain a problem and their solution and where a part needs to be purchased the go out of their way to avoid long delays. Thanks KCC
100% recommend, All employees we’ve come across are very friendly and professional. KCC are very efficient and provide great service. Thank you!
This company are very genuine and combined with a great workforce that you can totally rely on. I wouldn't hesitate to recommend them.
I have used KCC over the past few years for boiler services and other plumbing repairs in my home. The team and Harry have carried out repairs quickly with no fuss or mess. They have visited within 24 hours and carried out the work within a week. I found KCC to be excellent value for money. Very polite and responsive.
I a very pleased to write this report. I think in this day and age the KCC TEAM: Plumbing Heating team are nothing short of fantastic. I had a problem with my boiler and a chap called Harry came to help. He was friendly and helpful and obviously knowledgeable. I was very comfortable leaving him in my flat alone while I kept the dog occupied. I received a fair and reasonable estimate. The job was done quickly exactly when I was told it would be done. I have now received an invoice a week after the job was completed. I had need to phone the office to ask a question and the people there were equally friendly and helpful. I honestly can't fault them
I was very pleased with the work carried out in my home. They had to replace a gas combi boiler which they had fitted around 14 years ago. This was fitted in the loft space which was ok at the time. Due to age and health issues this was no longer suitable. The new boiler is now downstairs which meant that a lot of copper pipe work was needed. The work was a difficult job to complete but it was carried out in a tidy and friendly manner. i am very happy with the service I received A great Job.
Big thank you to the team at KCC. We had an issue with our kitchen waste pipe, which another plumber had made worse! And KCC diagnosed quoted and fixed all in the same day! Would 100% recommend.
Fast, friendly and efficient service. KCC team sent out engineers to fix our dramatically leaking water tank and saved us from serious water damage. Will definitely use them from now on.
Great service, thank you!
Have used KCC Team for past 3 yrs to service my gas boiler and undertake other plumbing repairs. Always helpful and efficient. Would highly recommend.
Absolutely brilliant. Need to connect new gas cooker, asap, because new cooker was waiting on the middle of my room. Called and messaged few people but KCC acted very fast .Office lady very polite and booked me in next day morning . Nick arrived, at booked time,tools out, sleeves up and that’s it. Cooker was connected within 1 hour. Nick helped me to remove the old one , check everything for leaks, double check the new one and job done. Fantastic job.
We have recently had a new boiler fitted by KCC. They have previously carried out other plumbing work such as a new radiator installed. Nik has completed all works to our satisfaction and gives good honest advise. He works very hard and has lovely pleasant manor. We will continue to use KCC in the future when needed.
Terrific service. New boiler fit at my cottage in Hurstpierrepoint. Kai a super young engineer- excellent professional job. Well done!! Highly recommended.
I tried to use them to complete plumbing repairs, fit a new floor to a kitchen, tiling and a kitchen refit and bathroom plumbing repairs. They only complete plumbing and heating work and nothing else. This is fine, except they could offer more services and they could be flexible. When I used them, they did not complete the job as promised and the Plumber left leaving the initial problem in a worse state than before. We went elsewhere. I informed their plumber clearly of this. He then decided to arrive at our home unannounced demanding to complete the work. He was harassing us. It is sad such Plumbers think they can abuse their customers. Jake who manages the plumber becomes aggressive if you complain. Certainly, I will never go back. They caused untold damage. I hope one day they improve their attitude! Good thing: they turn up, but the abuse is unacceptable. Thank you.
Very efficient. Good time keeping and communication. Neat and tidy and reliable. I would strongly recommend KCC.
Excellent service.
I’ve had a contract with KCC for several years, which gives me peace of mind if my boiler should fail. The boiler fan actually broke last week ( it’s 12 years old) They attended the next day ( I’d only sent a message the night before) , diagnosed the problem and ordered a new fan. The next day they arrived to fit it. Their communication is great.. they tell you when they’ll arrive, are polite, leave no mess, and are highly reliable. Thanks KCC
I have used the services of KCC for many years and have always been satisfied with their service. During a recent annual service inspection of our boiler and gas supply, KCC discovered some issues that needed resolving quickly. KCC were able to fit a new gas boiler and fix a detected leak in our gas supply within a short period of time. On this occasion I had dealings with most of the KCC team - Jake, Colin, Harry, Nik, Kai & Crystal - and each member of the team, whether administering assistance at the office or carrying out work at my home, were friendly, helpful, informative, reliable and efficient. Highly recommended.
Excellent work and service. Very polite, professional and efficient. Highly recommended.
I've used KCC plumbing twice recently and can't recommend them enough! We've had a problem with water hammer in our building for 2 years, 5 different plumbers have assessed the problem in this time - some charged for work, some wouldn't even take the job, none managed to fix the issue. John from KCC came, identified the problem, within 2 hrs he'd fixed it - polite, professional and smart - can't thank him emough! The week before Nick came out same day (within a few hrs) to deal with an escape of water in our building - he was brilliant! Compared to most of the other plumbing companies I've had out over the years he was amazing - really knew his stuff and explained everything. Also super calming since it's quite a shock having water pour thorough your ceiling - I can't thank Nick enough and highly recommend KCC.
Great Job, Professional Friendly, did the job quickly and cleaned up after. All communications have been very good. I plan on using them again for all my future plumbing needs.
KCC installed a new boiler, radiator, shower, taps and upgraded pipework for me. I would highly recommend KCC, they have been great from start to finish - very professional with excellent communication. Colin has been my main contact, he's been very friendly and helpful throughout, offering advice when needed and pricing options up quickly when the work was being carried out. Kai did the great majority of the work and he was brilliant, leaving everything tidy at the end of each day. So tidy in fact, I could barely tell the floorboards had been taken up! I have been very impressed with KCC, I'm really pleased with all the plumbing work they have completed. I would definitely use them again. Thank you to the KCC team.
Delighted with these guys. We had a last minute loo disaster before our holiday 😬 with a broken flush handle. Turned up exactly at the time promised, less than 24 hours from our call, and installed an improved piece of kit they had on the van! Zero fuss, and gave us a better solution than a simple fix.
Great work from the KCC team. They always answer the phone, turned up promptly and did a great job.
Between us, my wife and I have used KC Contracts since the early 90s at 3 different Brighton properties. They are a proper family run company and are always quick to respond to issues and gave us great advice on choosing a new boiler. The back office are very efficient and the engineers are tidy, skilled and a pleasure to have in the house.
Great Local service, nothing was ever a problem, attention to detail was second to none, 100% reliable at all stages of the work, would fully recommend
KCC was very competitive and reasonable with all our extra requests. Nick was an excellent engineer, he resolved all problems I could have had in the near future, saved us so much grief.
Excellent work .
We were recommended to contact KCC to install a new kitchen tap. We were given an immediate appointment and price. John arrived on time and got on with the job straight away. He was polite, professional and tidy. A first class job.
Installation of a new boiler. Assessment of the job required and installation all completed in a timely fashion by a friendly, helpful and highly skilled engineer. Very competent, clean and good attention to detail. Administration also very competent.Highly recommended, would definitely use again.
I booked easily online and received great communication. The plumber was on time, polite and efficient. Overall excellent service from KCC for a reasonable price, will definitely be using them again.
Excellent service.
I would highly recommend using the KCC team for any plumbing work. Jake, Colin, Nik and the rest of the team were helpful, tidy polite punctual and professional. The work they did was carried out to a very high standard. Thank you so much for your help. From mr and Mrs chiu
Highly recommended. Extremely quick to respond and prioritise urgent work even when very busy. Competitively priced and excellent workmanship. Communication is great too. Thank you to all the team!
I used KCC plumbing and found there work faultless with precision and care. They were on time and very clean and tidy. Lovely guys, would use them again and would highly recommend.
Had KCC for a boiler service. Once again they were punctual, polite and best of all good value for money. I’ll definitely continue to use these guys for all plumbing work
Chrystal who takes the initial call is great so helpful and bubbly. The service was amazing too Harry and Nick were courteous and polite even taking their shoes off when they come in. Would highly recommend this firm- great job - Thanks guys
Brilliant service from start to finish. Friendly team, great communication, top work and reliable service. Would definitely recommend.
I've been a client of KCC for many years and I can't fault their service. Really nice bunch, friendly, prompt, reliable and always willing to give advice. Thanks!
KCC are excellent, I can’t rate them highly enough. I’ve used them for many years and have always found them to be reliable and provide an excellent service
An outside pipe burst in the freezing weather and the only way to stop the water was by turning off the main supply to the house. I contacted KCC and they had completed a repair and fitting a new valve by lunchtime. Most impressive! I am very grateful.
We were very impressed with the quality of service we received from KCC Team, our plumber John was friendly and helpful and could not have done more to sort out our burst pipe and heating woes. Thanks again!
As usual, KCC were faultless. My boiler was repaired in the promised time and the fault rectified. The engineer was very polite, obviously knew what her was doing, and gave us clear explanations. I strongly recommend KCC.
Jake responded remarkably quickly to a distress call at the weekend when our heating system developed a persistent leak. He arranged for a visit within hours and Nik had the problem resolved within forty minutes. Fantastic service. Would erecommend without hesitation.
Completed a same day repair on toilet flush for my tennants. Costs were fair. Tennants very happy.
A great team, would highly recommend! Great communication and reliable, totally happy with their service and costs. And great to be able to support a local small business. Thank you!
Very good communication and great customer service. Obtained a quote and had a visit from the lovely Nik. However, unfortunately, we have decided to go with another company.
Quality work at an affordable price. I just moved into a new house. They installed new electronic thermostat programmer system, new kitchen sink and taps, and serviced my existing boiler and solar panel system. Very friendly and professional. I'm really happy with their work! Thanks.
Review: We arranged to have a a leak repaired after checks were made prior to this. It was promised it would be completed today unless there was a good reason it couldn't be completed. It is very obvious where the leak is especially now but it's just the case of accessing it with the least damage being made. I was informed on-site the plumber, John, would need to remove one kitchen unit or most probably just a piece of light timber and some plaster from the back of a kitchen unit to then gain access to the leaking pipe and then repair it. Today, the plumber was late by one and a half hours, but I was kept us informed. Not an apology though! It was an 8:00am appointment. 2 hours and 30 minutes later into the work, it's then decided he has another job and he left the leak in the property as its been partly uncovered. The leak is still there and there's no running water at all now as before. It's worse now because the water has changed from a drip, to coming out with more force causing further damage that we need to pay for. I informed Jake, the Manager, of his "empty promise" where he stated even if it would take longer, they'd resolve the issue. Of course there could be something they can't do. This wasn't the case for this particular job. I asked if we could have some "flexibility" considering the plumber was late. He (the Manager in the office) became upset, raising his voice stating they do not remove kitchen units to gain access to leaks. That is whilst John the Plumber stated he could do this. Of course, if they can't do this basic job, then what do they do? John then suggested that this wasn't an emergency, and was happy to leave. If you have no running water in your house and have a burst pipe, this isn't priority according to John so I'd like to know what is according to his understanding. Anyway, it's half done and the leak is still there. When they first assessed things, it was fine and thought they seemed reasonable. No water for another day as we wait for the plumber to come back in three days time because they are so busy. I now need to go elsewhere with the additional expense, inconvenience and stress on us. Never mind, they obviously need to re-assess how they do things and treat their customers. The manager wasn't happy that I left this fair review and was demanding me to remove it. That's without even resolving or even trying to resolve things. I would say, just do an acceptable job and you wouldn't be in such a position. I'd attach photo's, but simply put its now just a hole in a wall where part of a pipe is showing and leaking with water. Thank you for reading.
A boiler system replacement was done without fuss, friendly team, were able to work at fairly short notice, competitive quote. Recommended.
Amazing service, a brilliant job of fixing my sink, plug and pipe was done by a lovely young man who was extremely professional. I was recommended to use them and will happily recommend them to everyone, even though it wasn’t a huge job I was treated as a valued and respected client.
Very happy with the service provided. Good communication, and very quick to respond, investigate the issue and arrange for the work to be carried out.
KCC installed 5 new radiators for me. They were very professional, efficient, polite and tidy. The job looks great. Their fitters, John and Nik were brilliant. Communication throughout was excellent. I will be using them again.
Excellent service! Highly recommended.
I can highly recommend this company. We had a problem with the Water Board insisting we had a major leak somewhere in our property as we got a bill for £3,000 (usually £286 per year!) Jake and his team checked everything out and apart from a couple of minor areas needing a little attention in the form of maintenance and a new kitchen tap, everything was fine at our side! It was in fact, a faulty meter which the Water Board replaced. The usage has now returned to normal. Thank you Jake!
These guys are fantastic! I have used KCC twice for three jobs and they probably the most professional, friendly and inexpensive team I have used. When I have needed to phone them I always get a friendly and professional response with an emphasis on my satisfaction. I will never use a different company for my plumbing
Very quick to respond. Very professional help and advice. Excellent experienced engineer who was quick and thorough. Would recommend their service and I will continue to use this service as and when needed. Thankyou for a proper job.
I am Chairman of Brighton Sea Cadet Unit. KCC serviced our gas appliances recently. Their engineers were efficient, polite and helpful. I recommend them wholeheartedly.
Excellent service, with quick, personal responses.
Jake and his team delivered an excellent job. We had a new boiler which was fitted in a timely manner. They were polite and tidy. There was a wholesaler issue that unfortunately caused an issue, however I was happy with how Jake sorted the issue. Would definitely use again.
I moved into my flat and the boiler was broken so I needed a new boiler quickly. These guys were great. Nik worked without a break to finish the job. Really professional and so happy with the work that’s been done. Price very reasonable.I would use them again and definitely recommend.. thank you!
I would recommend KCC Contract any day because I had major leak in my rented flat on 23rd of Dec 2021 and I tried and contacted various plumbers and no reply. Eventually I had some fix the problem and charged me £140 and quoted £1400 for new water heater and I wish I knew about KCC they were amazing. They offered to move jobs around when I mentioned that there was a child and the tenants wife was expecting a baby. If I found them earlier I would have saved the initial £140. I shall make them my first port call for my plumbing needs and it is refreshing to see this sort of customer service. I would like thank Jake and his team for a wonderful job. I don’t generally give feedback but this time was compelled to it.
Jake and John were amazing, very quick to visit, reasonable prices, very tidy. Would use them definitely again.
Thanks a million to both Harry and John !!! I have used KC contact few times before, I had a terrible kitchen pipe leaking and it’s really bad Just happened on Sunday ! Harry popped in today fixed it, he is friendly, professional and efficient! I can’t thank KC contact enough!!! Second to none!!!
Love KC. Jake always saves my skin. Fair quotes. Quick turn around. Highly recommend! x
I elected KC contracts because of their good reviews. Will never again. They estimated a week of work and turned up being 5weeks work + 1w delay for our full bathroom refurbishment. I must say I don’t have a second bathroom at home and I spent 5w. of my life using a church and the gym bathroom. Loved it! Colin gave us a good first impression, thinking he would be our builder, he never explained it would not be him doing the work. Once works started we met up to 13 different people coming to our flat, there were no director on the project, no one had an idea about how the design it was or what they were being sent for. We met at least 3 builders were desperate to quit the company because of their mess, having to repair the disastrous works some others members from KC had done because of their poor experience. The WORSE MOMENT arrived when they made collapse the room floor!!!! This affected to my downstairs neighbours, they promised they will repair everything, and they did except by the painting she is still waiting for and that we will have to pay because they are not evens responding to her phone calls or emails. They contracted also an electrician, Clive from Angmering Electrics, left a 20cm hole in the wall and then said to KC I was going to repair it myself. Of course KC was not there to make sure the job was finished to the high standards they promise on their websites. There were a couple of nice guys working for them though and that did everything they could to progress, one is gone as could not cope with it anymore, the other was hoping to leave as soon as possible and I hope he finally did.Having to chase Colin for 5w gave me the more stressful time I would have never expected. Honestly, there is lots of builders out there...don’t choose KC unless you like “fun”! If anyone needs some more info or would like to contrast this information, I am happy to help.
The plumber was very polite and helpful. I called first thing in the morning and was seen a couple of hours later - I was very pleased at how quickly it was sorted. Again, the person I spoke to on the phone was helpful and friendly. Thank you KC contracts.
Fantastic Company. Highly recommend. Really fairly priced. Lovely plumbers. Always come quickly (even if the job isn't urgent). Am a landlord and deal with plumbers regularly and a joy to find such a reliable company.
We recently decided to have our very small bathroom and separate cloakroom remodelled and we are very happy with the result that KC Contracts gave us. All aspects of the work that was undertaken was overseen by Colin who guided us through the process and always kept us well informed and up to date. All the staff who we met were very courteous, nothing was too much trouble as I was encouraged to say if something was quite right for and it was speedily altered to my specific liking. I look forward to having my Kitchen done soon by KC Contracts and could not recommend them more highly.
Area
Opening times
- Monday8:00 AM – 5:00 PM
- Tuesday8:00 AM – 5:00 PM
- Wednesday8:00 AM – 5:00 PM
- Thursday8:00 AM – 5:00 PM
- Friday8:00 AM – 5:00 PM
- Saturday9:00 AM – 4:00 PM
- SundayClosed
Additional information
- Incorporated 2019
- Gas engineer
- MCS APH-47982
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Also available in Brighton and Hove
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