Safe Gas and Plumbing Ltd
- Availability
- Emergency call-outs
4.9(123)Brighton and Hove • REFCOM




About
Safe Gas and Plumbing Ltd is a plumbing and heating firm based in Brighton and Hove. They repair, service and install boilers, carry out power flushes and fit heat pumps, and they also take on emergency callouts, commercial work and landlord work. They are listed with REFCOM as an installer.
Services
- Request quote
- Request quote
- Request quote
- Request quote
Power flush
- Request quote
Heat pump installation
Reviews
4.9
Safe Gas and Plumbing Ltd is described by many reviewers as friendly, polite, professional and helpful across boiler installation and servicing, air conditioning, plumbing and emergency call-outs. Several people say staff explained the work clearly and left their homes clean and tidy after the job. A number mention using the company repeatedly, with one person reporting annual servicing for about eight years. Punctuality is also reported often, and one reviewer said an engineer came within about half an hour of a call. There is criticism too: one reviewer said boiler servicing was followed by the boiler breaking and felt the company denied knowledge; another described the service as expensive; and a third said they were heavily overcharged for replacing two taps, though they received a partial refund after complaining.
Great service, polite and punctual. Very efficient. Highly recommended.
Thoroughly happy with our new boiler installation. Engineers were first class, kept me informed every step of the way. Really great service, start to finish.
Serviced our old boiler and left the water temperature set to the absolute maximum (before servicing it was set at a midpoint). The boiler duly broke within 24 hours of servicing and they simply denied all knowledge. I would never use or recommend them. Edit: For info this did occur 3 years ago on our old boiler and it was safe gas who did it. I'm still furious. And the owner/manager totally didn't care, even though there were two young children in the house and temperatures were doing below freezing...
Peaceful of mind always! The head office is very professional and courteous
Absolutely amazing service. I called when no-one was in the office, and was redirected to the boss who was on holiday at the time, but still took the time to understand my issue, put together a quote and lined up someone to do the job within 24 hours. The guy that came was professional, polite, worked quickly and without fuss, did a great job and was very reassuring. I couldn't recommend Safe Gas more highly.
Safe Gas do all our boiler services and maintenance. Great service.
Been using this company for 10 years, they fitted my boiler and service it every year for me; Paul serviced it for 8 years and Sam the last 2. Always a great service and I tend to trust a company with good staff retention.
Always very efficient and great service.
Wow, I cannot recommend Safe Gas enough. The service was second to none and I was communicated throughout the process. All the different specialists that entered my home to install the A/C were so pleasant and trustworthy. Thank you to all the staff involved - I have done nothing but sing your praises to all my friends so I do hope you get some business your way.
Very good service Easy communication All paperwork completed
Great boiler service from Sam. As always, he was friendly, professional, and efficient. The service was carried out promptly, and everything was explained clearly. Highly recommended Sam!
AC unit fitted within one week of accepting quote. Mark and his team very professional, polite and friendly. Great job would not hesitate to use this company again.
We recently got air conditioning installed and would 100% recommend the team at Safe Gas. The process from quoting to installing was great with recommendations provided on where best to install.
Wonderful experience = very happy with the service !
Excellent service!
great reliable company. would not hesitate to recommend. replaced my boiler at very short notice, mark and his team were very professional
as always fantastic service. my Worcester Bosch boiler was fitted by them with a 20 year guarantee and has been serviced annually for 8 years. no problems at all with it. very nice guys who service the boiler every year, professional company, highly recommend.
Very knowledgeable and personable Engineer (Sam) came to carry out annual gas boiler service.
It was with some consternation that I found that I had put an incorrect date in my diary for my next service. However, I need not have worried because it was arranged for. Ben to come instead. He arrived in about half an hour of my telephone call and carried out my service calmly and efficiently. Thank you Ben for coming to my rescue.
Great service, thanks
Safe Gas replaced my boiler last year (and I will use them to service the new boiler), and more recently Sam came to troubleshoot a possible leak in the bathroom. All engineers have been extremely professional and courteous, and have done an excellent job. All members of the office team I have spoken to over the phone could not have been more helpful. I would not hesitate to recommend Safe Gas!
Excellent friendly professional service!!
An excellent boiler replacement. They arrived bright and early, worked hard all day and finished the replacement by 4pm. All tidy and clean afterwards and a good explanation of the new boiler and thermostat. A really well organised company, including the initial diagnostic of the leaking boiler, prompt e-quote, easy payment system and registration of the boiler for me. I have used this company since 2012 when they last replaced my boiler and am always very happy with their work. Highly recommended.
The whole team at Safe Gas have been great, including Sam, Lauren, Natasha and Mark. Their new boiler installation solved my heating problems and all the additional work around the house (radiators, showers etc) has been excellent. Many thanks.
really good service prompt installation and happy with the new boiler.
Great service. Lovely engineers. Thoughtful and diligent; did a great job. Many thanks.
Absolutely excellent. Apart from doing what looks like an excellent job of fitting a new boiler, the engineers couldn’t have been more careful, considerate, friendly and professional. They also left the place looking immaculate. Very impressed.
The office were very accommodating when booking an appointment, the boiler technician was very polite and he completed the service in good time.
After being let down by the co. our insurance company sent, we were in a bad situation with no heating or hot water for over a week. Mark and team were able to come on a same day callout and we had a brand new boiler fitted two days later. Upon finding a small issue with a radiator post installation, they sent someone out within an hour. We really appreciated the efficiency, transparency and communication with Safe Gas and highly recommend! Our new boiler is soooo quiet it takes some getting used to not hearing the rattling of the boiler and radiators! Thanks again
Superb service as always. Thorough, always open to answering any questions I have, and really friendly about it too. Couldn’t recommend more.
Had a boiler service and the advice we got was great and no upsell just honest and friendly service.
Had issues with my boiler and called up. the member of staff who answered was very professional, polite and patient. Gave advice on what was the best course of action with the issue I was having and I had an engineer out the following day who was able to diagnose the problem. They were able to source the part needed that day and came back to fix it. Pricing was clear and no hidden fees. I hope I don't, but if I were to have another issue in the future I would definitely be using them again.
Really good service, Had our boiler serviced this time but they fitted our Hive System too. Sam was really great he is knowledgeable, efficient, and pleasant. Thank you
Really great service thank you
Mark attended my daughter’s property in Hove as an emergency call out as stated. He was very polite and professional and explained thoroughly what the problem was. Thank you too the office that were easy to contact and communicate with.
What a great service.. called same day as there was a problem with a boiler on one of our jobs Lovely man turned up promptly and fixed the problem Great work guys I’ll happily recommend
As a repeat customer for both plumbing and electrical work I highly recommend. All work completed efficiently, communicated well throughout, friendly and polite too. Will continue to call on Safe Gas!
Finding myself without heating/hot water, I popped into Safe Gas to see if they could help. Within a couple of hours Mark came round and gave me the news I'd half expected ... new boiler time. After a chat and couple of emails later, imagine how surprised I was when they VERY kindly shuffled their schedule around and ... Well the next day! Early morning (early for me) Dan and Mick turned up and within the day, new boiler up and running. Can't thank them enough for not only their speedy service, but for their friendly help and advice. Paul M
Excellent service (as always). Talked us through everything that was done and made sure we were happy before we signed off.
Very friendly efficient service
Very happy with the latest service/check carried out by Safe Gas. Great local company
Very efficient and punctual! I have total trust in Safe Gas to look after my combi.
Safe gas installed new boiler in loft earlier in the year. Very happy with work and professionalism of team involved. They were very happy to help with any questions I had at a later date
Fantastic company. Mark was super knowledgeable and provided great service and advice.
As ever a brilliant service from Mark and his team! This was the annual service of the boiler Mark so professionally installed some years ago. Last year, Safe Gas undertook lots more plumbing work for us so advisedly and professionally. Highly recommended. Always on time, clean & professional.
Fantastic response, sent an engineer (Sam) within a couple of hours. Diagnosed the problem, secured part and fitted all by the end of the day. Couldn’t ask for more!
I consulted Safe Gas about my leaky old boiler, and within a few days the problem was sorted. Two extremely helpful young men worked so hard to fit our new boiler in one day. They did a lovely job, very thorough, neat and tidy finish. Would recommend to anyone. Thank you Safe Gas .
Lauren and The team were just amazing and were able to help inspect and then replace my boiler in the days before Christmas, very last minute. I’ve used their services for the last 10 years and can’t recommend them highly enough for being so efficient and helpful.
Excellent- friendly, professional and reliable service
Expensive, I think, but a lovely engineer who did a thorough job quickly and effectively. Thank you, Sam.
Brilliant service, Sam was really knowledgeable and was very thorough in servicing the boiler
Excellent service. Good communication. Always polite and respectful.
Professional and honest service, we are very satisfied with the boiler service that was conducted.
Safe Gas replaced my old boiler last year and so this was it's first service. Sam came on time, was really friendly and respectful, and did a great job. I really wouldn't hesitate to recommend Safe Gas to anyone who might need their services.
Always very efficient for our boiler service and helped detect a leak caused by a different plumber.
Great service, reliable, and did the job in a really professional way. Very happy with the service.
I am very pleased with the competence of the engineer who serviced our boiler. He knew exactly what was required and completed the job very quickly. I will continue to use this company.
Safe Gas had our new boiler installed in one day. The whole process was from beginning to end straight forward. Engineers arrival was very punctual and when the job was finished they left the property as they found it. Safe Gas was clear with the cost and there was no hidden charges. I would not hesitate recommending Gas Safe to friends and family. Helen
Brad, Fitted a toilet for me which had become quite old over time. He was efficient and knowledgeable on what was required to complete the job. This, was all completed within the morning Highly recommend !!!
Such a very kind young man came to service my boiler. He patiently described how all the dials work and I am now confident to use the heating economically and warmly!!
Replaced old and installed new boiler. Superb service. Highly recommended
Excellent, professional service from quote to completion for new boiler. We are happy to recommend Safe Gas for any plumbing services!
Exceptionally quick service provided across the board. Engineer was extremely helpful and communicated instantly any issues. The team who I have communicated with over email have been fantastic and any request I had has not been too much hassle.
Very knowledgeable and polite gentleman serviced our boiler. He gave free advice, would highly recommend.
what a great company first had dealings with them about three years ago when they fitted my new central heating boiler. Job started and completed on time without any fuss and the fitters kept work area tidy and clean hovered up at the finish of the work. I have used this company ever since they did that work for me and recommend them to friends and family.
Safe Gas and Plumbing installed our boiler and helped us with a few other things (boiler services, radiator replacement ...) over the years and we could not have been happier with them. Their work is of the highest standard, they are very professional (reliable, always on time, very responsive ...) and last but not least everyone we have dealt with was really nice and supportive. Highly recommend!
Fantastic service as always, thank you!
Annual gas boiler service: Replied to my online enquiry straight away; arrived promptly 9am two days later as arranged. Very friendly, polite and professional. Completed the service within 45mins, cleaned up. Job done for another year and ready for winter. £90:00 + VAT. Would definitely recommend.
Another annual service done to a high standard.
They accommodated a quick slot for us when the boiler broke. Hear service, professional, helpful and efficient 👌
This company came to replace 2 bathroom taps supplied by myself I was charged for 4.5hrs work (a job that should have taken 1.5 hrs most) I have proof on my ring door bell how long he was here. 4hrs (half an hour over charged) half an hour of which was going to get a tool ! I was charged £674.40 absolutely disgusting a rip off merchant . After complaining I got a bit of refund £140 😡 The cost was £530 40 still an outrageous amount should have been £200 tops . Never use this company ever
Great, prompt, and friendly service. We wouldn't hesitate to recommend this company. The work was carried out promptly and to a high standard.
Professional and friendly service Would highly recommend
We used Safe Gas to install some air conditioning into our house. Mark was very knowledgeable and helpful in providing advice for our needs. The installation process was very smooth and all the work done was to a high quality, as well as being neat and tidy at the end!
Great customer service, great communication and follow-up. Highly recommended!
Brilliant service. Very responsive and got us fitted with a new boiler in no time. Clear about costs and good at communication. Everyone we met was polite and professional. Would use again.
We are extremely pleased with the excellent service provided by Safe Gas and will definitely use them in the future
This company turned up when an old boiler broke down on a cold winter afternoon. The house was shared by 4 friends who have down syndrome. House was filled with plumbers at 5.30 after a days work. They had a new boiler installed by 8pm. Says it all !!! Always grateful for that. They may be slightly more in price than other outfits. There’s a simple reason. You get really good quality work done. Have used others intermittently due to circumstances. But never really had the same quality as Safe Gas.
They were very polite, quick and professional.
Fantastic service, really quick and efficient. Called on a Friday lunchtime because the pressure kept dropping on our boiler, and Mark came within a couple of hours to assess it. Received the quote on Saturday and the replacement part was fitted on Monday by Sam. Both engineers were very friendly and professional.
Safe gas and plumbing are Worcester bosch registered so I can reliably ask them to test my two boilers annually. They also installed the boilers. They give value for money and are trustworthy. Also 24 7 support is available which is very important for rental properties.
Efficient and good service at a reasonable price. The engineer turned up at the time agreed, was polite and my mother was very pleased with the service provided. Will definitely use them again and they have our recommendation.
Efficient and friendly service
Super happy with Safe Gas, thank you Lauren and Mark for your hard work and prompt service despite all the chaos in our lovely building site. Our beautiful new boiler is amazing and we are happy with the price and the workmanship.
I got a call with a response to my email and a plumber was sent out within the next couple hours. Not only was he patient when we'd realised there was a miscommunication between me and my housemates and we hadn't bought the tap we needed - he also helped us remove some shelves in our living room as he noticed we were struggling (completely for free). Very professional and helpful!
Visited same day to resolve a hot water issue. Rang prior to attending, attended on time, friendly efficient, explained the issues and got the work done with no fuss at the cost they had originally quoted. Very pleased.
Excellent service, great team, knowledgable and friendly. Will recommend!
Really impressed with the service from Safe Gas. I needed a boiler service and a couple of minor issues looked at, and they were quick to respond, friendly, and really professional throughout. The engineer was punctual, polite answered all the questions I had. He got everything sorted without any fuss and left the place tidy afterwards. I wouldn’t hesitate to use Safe Gas again!
Really good service and great product !
Gas engineer Sam was very thorough & professional. He checked my gas cooker was safe as it hasn’t been used for years! My gas Combi Boiler is quite old but again did a thorough check of it without trying to sell me a new one. The office staff were lovely & friendly too. Would definitely recommend using this company.
We have used Safe and Gas and Plumbing for both large and small jobs many times and have been never less than fully satisfied. They are helpful, pleasant and efficient and we would recommend them every time.
Great service have always used Safe Gas and plumbing, they have fitted and serviced my boiler for many years and recently installed an air conditioning unit in my house (Which is amazing in this heat!) seriously wouldn’t go anywhere else, Great service and great people!
A very smart company that we trust and and we find their work reliable we are also pleased with the fact that we get a rapid response when needed
Excellent work. Efficient, competent. Competitive good value for money. Pipe runs are a work of art. The Safe Gas team were hard working and competent. Unequivocally recommend
The first job Safe Gas did for me was install a new boiler back in 2011, and now in 2025 I once again turned to Safe Gas to replace my boiler when it failed its service; all work was done speedily & cheerfully to five star standard - they work very well as a team, friendly and expert & I'm happy to recommend them
I was very impressed with the service and quality of work that this Company provided. They repaired my boiler quickly and without any fuss. They explained exactly what the cost would be and were polite and respectful.
Very good standard of work. They came, they saw, they installed, no fuss. Excellent. These are the people we turn to for annual checks and at any other time.
This is a brilliant company. No hesitation in recommending for all things heating/hot water. Excellent communication and delightful staff. Always very reliable and super helpful.
safe gas and plumbing. Moved our boiler from a hall cupboard. To an outside wall. Really pleased with the work. Efficient professional and extremely clean and tidy. If the boiler was not on the wall. You would never know they had been there at all.
Professional and reliable service, I would recommend
Used this company for years for boiler checks. Reliable and competitively priced.
Have had my boiler serviced every year by Safe Gas. Always a polite and friendly engineer
Excellent work all round. I've had boilers installed in two different houses in the last few years and I cannot fault their service.
Mark and his team are 100% professional - completely reliable as well as friendly and helpful - I’d highly recommend them to anyone!
Great service, arrived on time, quickly diagnosed the issue, and fixed everything efficiently. Friendly, professional, and reasonably priced. Highly recommend
Boiler installation completed in a timely manner. Engineers very courteous, clean and tidy, would definitely recommend and use again.
Safe Gas and Plumbing ltd offer an outstanding professional service. I have used this company for over 15 years and I cannot recommend them highly enough.
Fantastic service. Ive used Safe Gas for many years for boiler installations to service and repairs. I highly recommend them.
We have been using Safe Gas for years, they are professional, punctual, polite, competitive and very experienced. I would recommend them thoroughly and will be using them for all future work. Thank you
I have had 3 new Worcester boilers installed by Safe Gas and Plumbing in 2 properties over the last few years plus yearly boiler services . They always give excellent service and I would highly recommend them
I have been using Safe Gas and Plumbing for a few years now, and all the engineers are very knowledgeable and helpful every time I had an issue with my heating system or servicing the boiler. I do recommend them.
I’ve used these guys a few times over the years for boiler and plumbing issues. I’ve always found them to be very professional, polite and respectful of my home and have always been very happy with the quality of work. I would highly recommend.
I have used Safe Gas and Plumbing on several occasions and I’ve always found their customer service and quality of their work first class. Great to have someone you can rely on when needed. I would highly recommend them to anyone looking for a quality service at reasonable rates.
Safe Gas recently serviced our 17 year old Worcester boiler. I was very happy with every aspect of their work. It was easy to book an appointment, the engineer arrived on time and was friendly, efficient and knowledgeable. We'll certainly use them again for a service and eventually to replace our boiler.
Area
Opening times
- MondayOpen 24 hours
- TuesdayOpen 24 hours
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
- FridayOpen 24 hours
- SaturdayOpen 24 hours
- SundayOpen 24 hours
Additional information
- Incorporated 2013
- REFCOM REF1018370
- Emergency call-outs
- Commercial work
- Landlord work
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