H P R Services Ltd

My 11 year old Ideal logic 30 combi boiler went on strike within 3 days of zero degrees weather forecast. Caught attention of a HPR engineer who was working on a house nearby and he politely recommended I spoke to his HQ. A brilliant lady called Abby booked me in for an engineer to call between 8 and 12 the following day. Rees turned up at 12 but was done in an hour. I am so impressed. Rees was methodical, professional and generous in explaining and advising on everything I needed to know. Honesty goes a long way and even though I was half expecting to have to replace this old boiler , Rees discussed a plan of action which was not only energy saving, but kind on my wallet too.HPR, I take my hat off to you….and well done Rees! 11 out of 10. Andy Richards

Great customer service, great workmanship. They couldn't have been more helpful and flexible to all my needs when installing heating into my house. From the advice given, flexibility around my scheduling, and communication and assistance through the whole project the service was exemplary.

Let's hope HPR staff plumb better than they read... ;-) Cirencester market square, morning into the afternoon, Friday 9th September.

Great service from a friendly team.I had no water or heating and the guys rescheduled work to fit me a new boiler.I cannot thank them enough for a great job.I cannot recommend them enough.

HPR provided us with an outstanding service even though they were not the original installers of our air source heat pump and underfloor heating system. Chris quickly serviced and resolved the problem with the heat pump and then analysed and rectified the malfunction in the underfloor heating. HPR were very helpful, prompt and efficient and their pricing is very fair. We have had the pleasure of recommending their services to a friend who also had issues with their underfloor heating and will have no hesitation in recommending them again.

Highly recommend. HPR provide efficient and professional service with reasonable price. The engineer also teach me how to control the system very detail. Excellent !!

10/10 Service. Knowledgeable Courteous, On time, Price Good

Friendly customer service but having to leave a voicemail instead of staying on hold to speak to someone is annoying

Fantastic service, they arrived earlier than planned so I wasn't waiting around all morning. Both workmen were polite and tidy. Brilliant service all round highly recommend.

Thank you for the boiler service, very professional and friendly team

HPR are great - it's very easy to make appointments and they're responsive to queries. On time and friendly, including asking if I had any questions - I recommend them.

Had a great experience with hpr recently, when my boiler packed in. I spoke to a lady named Jade who was lovely, very efficient and reassuring. She was able to work around my work commitments and had someone come out to me the following morning. The gentleman who arrived was polite very knowledgeable and had it fixed in no time. Will definitely be using hpr again in the future and would thoroughly recommend.

Top quality company, Reece arrived early in the appointment slot and just cracked on with the work. Explained that everything is ok and recommended any actions moving forward in regard to boiler age. Thanyou

We had an issue with our tap pressure which HPR came to fix by replacing something under the sink, after replacing they left a small leak which we didn't notice until morning when our kitchen cupboard was flooded and the floor was soaked. I was told this would be sorted by their insurance and since have been ignored after chasing to ask what is actually happening. Our laminate flooring and kitchen cupboard are warped after what should have been a pretty routine fix, and to add this fix didn't actually make the water pressure any better. So we effectively paid to have our floor damaged and then be ignored after being told it would be put right. I do not reccomend this company as if something goes wrong nothing will be done about it.

Do not recommend!! After having our kitchen floor flooded -laminate floor , and under sink cupboards damaged and now not being unable to close them, after being promised insurance will cover the damage, now we’re have been waiting for months and ignored ! It was easy job to do to -fix under sink valve . We now have uneven floor, can’t close cupboards , had to remove all cleaning supplies as we have two kids ( one of them toddler). Do not recommend!!! We have been told we have to claim through our insurance so their insurance will sort it ? And no one mentioned ( as we believed they were genuine professionals) that we need email confirmation of them saying that was their fault. They tricked us and no damage was repaired. We have been left ignored . Shame on you HPR . Being professional human beings was too much for you. I’m guessing money are correct right ?

I was able to get a very quick appointment to have our boiler serviced. The engineer was on time and very thorough in his work, explaining anything I didn't understand and finally asking if there was anything else I wanted him to look at (a towel rail in a bathroom). All sorted out. An excellent service, I can't compliment them enough. This is our 2nd year and I will continue to use them.

Fantastic quick and efficient service. Would highly recommend

An excellent service professional and friendly with a rapid response

Without doubt the best plumbing/heating service I've experienced as a homeowner. Service was swift, professional, and reasonably priced. I have used HPR services twice now (on both occasions to rectify issues caused by numerous other plumbing/heating providers in the Gloucester vicinity). The most recent time, they were able to fit me in at very short notice. I would wholeheartedly recommend them to anyone in the area needing similar services.

Prompt and easy booking, accommodating and efficient booking staff, the engineers were on time, didn’t make any mess and were polite and professional and then the help from Jade with after service was amazing. Would highly recommend

Unprofessional time wasters. I submitted a portal enquiry for a bathroom refit. Not hearing anything after four days I emailed. It took 2-weeks from the original enquiry to get a call. I was told that they install bathrooms at 65k and what was my budget!!!!!!! I had a survey and received the worst concise quote ever seen. No detail of the works, it was completely vague and open to many problems on install, was little more than the cost. Since then I have called, sent over 40 emails, received calls, been told they have my emails, been chased for install, yet never once had my questions answered. I have had apologies, recognition of frustration, all on the same threads containing my questions, BUT NO ANSWERS TO MY QUESTIONS. HPR have wasted hours of my time on emails and calls. Wasted several weeks waiting and hoping they will finally answer. I should have trusted my intuition, it was clear from the initial enquiry response they were not interested. I could have saved myself a lot of time and effort. Appalling time wasting “service”.

Great service from the whole team. Issues were identified and dealt with immediately. System is running perfectly again. Thank you for sorting so quickly.

Had several issues since moving in, one of which killed the boiler. HPR were easy to get hold of and came out quickly every time, and we're able to fix each fault quickly. Having a reliable plumber (or plumbing company) makes life a hell of a lot easier when things inevitably break

Extremely easy service to book, lovely engineer and swift service. Just brilliant

Great company, friendly and professional, and efficient

Dan was friendly, helpful and professional. He explained clearly what he was doing, very reassuring. Likely to ask HPR to do more jobs here. Nice to know the heating is all OK before Autumn comes - thanks!

HPR were very professional, turned up on the day and time they stated. Came back and completed the job to a high standard. The engineer was very conscientious and did a great job.

My Wiser system now connects to the Internet. Everything is working perfectly thanks to Chris and the Drayton wiser support. They sent me a replacement hub the next day. All worthwhile for a really excellent system.

Had them come out to do a quick fix initially and then had them fit a new boiler shortly there after. Happy with the price and quality of service/product. When they changed the boiler, they were quick and efficient on the day and their waste disposal deligate picked up the old boiler and waste packaging from my property the following day. No complaints.

A very professional service at all levels and highly recommended. The engineer, who came to us, Bryan, was first rate, very personable and had a lot of experience. Will definitely use again.

I have used HPR for a while now, for a boiler service and repairs and more recently for a replacement boiler. HPR have been very professional, always punctual and polite. Can only recommend!

Big thanks to Dan for sticking with problem solving what was wrong with my old boiler! And hanging around to help me test the theory with good humour. Also thanks for squeezing in the visit just when I needed it!

A very friendly and professional company. Our engineer had researched our project before his visit which is rare, arrived on time and knew exactly what he was doing. We would recomend these people without hesitation,

Food gone down hill

We have used HPR for the last 3 years since we moved to Gloucestershire and a property with an older gas heating sytem. We have always found the whole team, including the office staff, to be very friendly and professional with engineers turning up on time to any job, big or small, and going the extra mile to source spares when we 've had a problem. They always quote a price for additional work once they have diagnosed what is wrong, so there are no unexpected surprises when the work is completed ! We will definitely be asking them to quote for our new ( possibly electric) boiler when the time comes.

Phoned up for engineer to have a look at my boiler as I have no hot water, they explained they are very busy but managed to squeeze me in for an appointment. Friendly and polite.

Nice guys, great service, and friendly!

Great service from start to finish. Communication from Barbara was excellent. Ben was highly professional, diagnose the problem quickly, and carried out fitting the replacement element and thermostat efficiently and effectively. Highly recommended firm.

I have employed HPR Services for the past 7 years and have always had a professional and responsive service. They service two holiday cottages in the Cotswolds and work around our guests departure times and always manage to accommodate specific dates and times. Their call-out team are punctual and very polite with our guests. I have recently had a boiler replacement just before we had guests arriving and their engineer worked long hours to get it done. I would definitely recommend HPR Services.

Very polite very professional very efficient would happily recommend to friends and family,

HPR disconnect a gas cooker and connected a replacement. The engineer turned up on time and was polite, knowledgeable and highly professional. He carried out the work expertly and checked everything was safe and secure before leaving. The pricing was very competitive. Highly recommended!

The Engineer arrived within the time frame advised. The boiler service was carried out in a professional manner including the fitting of a new part and a filter clean. When the Engineer had finished the work area was left clean & tidy.

Excellent service from HPR. They were prompt and courteous. The engineer was very professional. Since ours is a very old boiler that is probably not spotted very often the engineer double checked his assessment with another engineer back at base, he was correct in his initial assessment but it was reassuring to see such thoroughness. Would definitely recommend.

Daniel G went all out for me.He was amazing and answered all my questions and extremely helpful, I can’t speak more highly of him. Thank you Daniel G

HPR replaced our boiler on the day scheduled and within the agreed time scale keeping to their quotation price. Miles the installation engineer was very conscientious and did a really great job.

When our 40 year old boiler packed in, we suspected we would need a replacement, but wanted to repair if we could. HPR were initially very responsive and professional, and despatched an engineer within a few days. Engineer number 1 located the fault, ordered a replacement part, and through servicing, managed to coax it into working for a few more days. Engineer number 2 (the senior engineer) attended site, advised the replacement part that had been purchased was not the root cause, but rather he wasn't sure what the root cause was but thought it might be a different much more expensive part, so recommended replacement. During the inspection, he also advised our gas pipes were not up to spec, and it was decided to replace those at the same time. The quote was given and accepted and the work scheduled for that weekend. Engineers 3 and 4 attended site and advised that they had not been informed about the particulars of the job, advised they wanted to replace the pipes in an entirely different route that would involve drilling several holes in the outer walls of the house, and also claimed our valves were not up to spec either, and those should be replaced too. Unnerved by the drastic and unexpected change in plans, we requested the engineers not proceed with any work until we had a definite plan for what was going to be done, and they left site. The senior engineer called us later that day to clarify, and said he would send someone out to finalise the plan for what they would do in 2 working days. However, first thing the following Monday morning, he called back and cancelled the work entirely, stating that he wasn't confident they could deliver adequate customer satisfaction. We have now been without heating or hot water for most of a month. Credit where credit is due: they always called back when they said they would, were prompt and tidy on site, and waived the only outstanding charge we had with them, which was the hour's work engineer 1 did when doing the service.

Very helpful and patient engineer who diagnosed and fixed my problem at an excellent price. The office staff were also sympathetic & helpful. Strongly recommended!

Excellent service from Chris who kept me up to speed all the time over a very stressful job, and at a reasonable price considering how much extra work it entailed. No hesitation in recommending to fellow occupants of Merchants Quay.

We had a full bathroom replacement from HPR and we are utterly delighted with the result. It was a functional but tired 15 year old bathroom and it is now truly a showroom standard space which is wonderful to spend time in; we love it! HPR from start to finish were lovely people - courteous, professional, on time every day and didn't make any mess (except where they were supposed to!). Would use them again in a heartbeat on any similar project or things in their area of expertise and would recommend to my family & friends.

I was delighted with the efficient knowledgeable skilled job. It was a large and difficult job done to perfection. Use this firm!

Have used HPR Services for a few years now for installations and servicing of my rental properties. I always receive a great service at a competitive price. Highly recommended.

Very helpful with advice I needed.

Always on hand. Super efficient response times and clear systems of scheduling. Available on phone and email. Professional service from all their engineers (have been using them for the last 2 years). They replaced a bath floor standing tap cartridge and with a little help from us it was completed in record time. They've also done heating and hot water maintenance and boiler service, replacing rad valves all to a high standard. Courteous and calm. Very pleased.

We needed a new boiler in our community centre, not a small job! From the initial quote right through to the signing off of the completed work, HPR were thoroughly professional, helpful and could not be faulted. I can honestly say that all the team went above and beyond in the work that they did for us. I would definitely recommend them.

I used HPR for a repair to my underfloor central heating system. I chose them initially as they were the only company I could find that knew about u/f heating and were not afraid ot it! Turned out to be my lucky day - they installed a new pump cheaper than I could by the part for. They were professional, courteous, knowledgable, efficient and reliable. Proper old fashioned service! Not going anywhere but to HPR in future.

Very hard to do business with, made an appointment in advance and waited about for 3 hours for a 2 hour appt next door to their office! Didnt ring me to say they couldnt make it or try to rearrange, had to ring twice despite promise of callback to find out they couldnt make it all today! so was a total waste of my time! Very poor service

They came to service our boiler. The time was supposed to be between 12 and 4pm. It was 4:40 when they showed up. When I said they should have been earlier the plumber said "well someone's got to be last". No apology. Then he didn't have the right spanner to disassemble a filter which is a standard fitment on Worcester boilers and expected us to have one. Not impressed.

We had our new oil boiler fitted by this company, and it has broken 3 times in the first 6 weeks. The first time was within 24 hours of fitting, which they told me was "normal". There's no out of hours call out, so now it's Christmas day, and we've no heating or hot water. *Update* There remains no official out of hours cover for this company, however, we were eventually able to get hold of Chris, one of their engineers, who seems very dedicated, and picks up messages out of hours. He has been extremely helpful, and arranged emergency cover for us from Boxing Day, and came out on Dec 29th to look at the boiler. Unfortunately, the boiler manufacturer also only opened up on the 29th, so the parts are now in the post. Chris has done his very best, and it looks like it's probably a manufacturing issue, but things that could have made this all a bit less stressful would have been: -having dedicated out-of-hours contacts, possibly with a partner firm, or list of trusted plumbers/engineers -better familiarity with all makes of boiler that they fit - our Warmflow boiler was recommended to us by HPR, but our engineer didn't know it as well as other brands they fit -keeping some parts in stock for all the makes of boiler they fit.

Really friendly engineer

Great customer service from initial contact with Emma in the office, to communication thereafter and engineer (Brian) attending as promised for my boiler service. A great competitive price with knowledgable, competent staff. Some others would do well to follow your example. Definitely will recommend and you and will use you again. Thanks HPR....

We spoke to a lovely lady called Jade at the office about the fact our Boiler had stopped working. Within 3 hours we had 2 members of the HPR team around our house. Within an hour the team had replaced a part and had it back up and running. Extremely well priced and very professional. They left the area clean and tidy and went on their way. I could not recommend these enough. Hopefully my boiler will last the next few years but if I get into bother again I know the first people I will call with be them. Thanks again to the HPR team - Very impressed

HPR have undertaken works for me and i wouldn't use any other company now i have used them. Chris has not been anything but helpful and efficient and overall HPR have been a pleasure to deal with and look forward to dealing with them in the future.

Interesting

A very efficient and friendly company, they had someone out the service my boiler the day after I called them. The engineer that turned up was very knowledgeable, polite and friendly. The boiler runs better than ever now, and there were no hidden costs or sales pitches. Would highly recommend this company!

I was let down last minute by British Gas on my home care plan and was offered their next appointment.....3 months later! Spoke to Jade at HPR who managed to sort me an appointment the next morning! John arrived the next day and was very polite, thorough and knowledgeable. I'm seriously impressed with HPR and will be using them in the future. 10/10 thoroughly recommend!

EXCELLENT SERVICE. HIGHLY RECOMMEND.

Friendly and professional manner and a job well done

Had HPR move and replace my boiler to the loft space. Job was very tidy, works perfectly and the chaps which did the install were polite and professional. I could not recommend HPR anymore, faultless!

Fantastic service. Phoned late regarding leak in new house and they had someone out next day and sorted the issue quickly and efficiently. The engineer was amazing and really nice and clearly knew his stuff. A real find and will be using many times again.

Just had Chris from HPR come and replace a defective component in our new-build. Turned up on time, absolute gentleman, gave me a 101 on our heating system and got the job done just great. Excellent service guys thanks v much.

Had a new boiler fitted by Daniel first class cannot recommend this young man highly enough, Very polite, Friendly, and efficient was here from 8-2 and didn't stop, A brilliant company from the staff to the boss excellent would not go anywhere else from now on Thank you so much for all your help over past two weeks 😊