First Call Heating Ltd

Fantastic service.

Having had a few problems with our radiators lately I have to highly recommend first call over the years of our care plan we have they have sorted us out promptly today have come out the morning we phoned them and sorted the problem promptly they are fare, respectful, clean with there work definitely deserve 5 stars Mrs H Taylor

First Call have maintained our boiler for many years now and we always include a breakdown contract, which we've onlty had to call upon two or three times. Late on Boxing Day 2025 our central heating and hot water boiler broke down completely. First Call's emergency engineer cameout the next morning and ordered a new pump. Because it was the Xmas / New Year week it took 10 days for it to arrive (not First Call's fault!) and when it did eventually arrive the engineer had it fitted and working the same day. Great servive and very pleasant people.

Can't thank James from First Call heating enough. Boiler was playing up and we have a "Boiler care plan". So called the office expecting a bit of a wait, only to be expected this time of the year. But just by luck James was going to be in my street that day and said he could take a look. James quickly diagnosed a leaking part and replaced the part with a minimum of fuss, and got us back working again. Can't recommend them enough, we've had a care plan for a while now and they've never let us down. Would highly recommend.

We were recommended first call for our boiler installation. The team from start to finish were fantastic. We had Lee the gas engineer installing the boiler. He made excellent job and could not do enough for us. We can not praise him enough We would highly recommend first call 100%.

Absolutely excellent service again from First Call. We were greeted by a water leak from our boiler this morning (Saturday). Called the emergency mobile number, and within minutes, James was on his way to mend it. He explained the fault and cause fully and replaced the worn part. We are so grateful we have a service plan with First Call - it's a big comfort to know we can chat with them when we need them without having to face an unexpected bill. We've been First Call customers for over 20 years and completely recommend James and his team.

Alex Came to do a routine service on my boiler last week. As soon as I opened the door he said he could smell gas. He quickly identified leak. Fully investigated and serviced boiler. Advice given on what to do and contacting insurance etc. James came round later that day to quote for the work. A week later (I'd asked to wait a week to time it with something else) James came to fix the leak...communicated as he went along as the best plan of action to avoid minimal upheaval to the kitchen! Gas leak sorted in a professional and efficient manner.

Emergency gas repair required following damage to boiler external flu by third party. Already a customer for boiler installation and annual service, First Call responded immediately to my phone call and replacement part fitted witihin the hour. Full marks to Dani and James for their rapid response. Have full confidence in this company. Many thanks.

Was about to write my boiler off but James came round and performed his magic touch and now it is running like new. I highly recommend his company Thanks

Great Service! A problem with my solar panel was diagnosed by the owner via email while he was on holiday - it was then swiftly serviced on his return, I would definitely recommend this company. Thanks

Horrible experience with this company. Gas Engineer was extremely rude to my partner, unhelpful and dismissive. Did not feel safe with him in the house at all. Please go with another company if you are looking for professional service.

I have used First Call for over 10 years now and have always found them to be great value, super responsive, very professional and courteous. Their most recent visit was to fix a radiator in my daughters bedroom - this was done very promptly. Highly recommend

Recently had a radiator fitted, excellent and prompt service, I would highly revommend

A very good heating company. I've been looked after very well over the past 10 years. Would recommend the care plan.

I cannot fault First Call Heating Ltd at all, I have used them for over 8 years and across 2 properties now and they are always so helpful, supportive and trustworthy. James and the team work hard to ensure we get the most appropriate service and I highly recommend them to anyone who requires a new boiler, service or repair. Many thanks!!

Fantastic service from James at first call this morning, we called him out as our boiler suddenly developed a couple of leaks, he came out promptly and repaired the boiler straight away - highly recommended

We are very pleased with the service we have received from First Call. Their plumber, Lee, identified a leak on the bathroom radiator and to avoid further water damage, disconnected the radiator, made the pipe work safe and promised to return with a new radiator - which he did. We are now the proud possessors of a sparkling, efficient, new radiator in the bathroom. Lee was very professional in his work and very polite in his dealing with us - he even offered to vacuum the landing where pieces of polystyrene, from the packaging, had been left behind. We hope he gets a commendation from the company!!

James always arrives with a smile, and always is very helpful, problem identified thank you

My previous Central Heating Engineer let me down and in spite of phone calls to say my Central Heating was not working he didn’t return my call. I was recommended to First Call, who did everything to get my Central Heating working, just in time before it got really cold. I can’t thank them enough for all their perseverance and help in getting the heating to work. On time, polite and very helpful - thank you so much.

First Call keep our church and church hall heating well maintained and are prompt to help when anything breaks down

Excellent service! Friendly and Polite from the phone calls to the Technicians!. Always reliable service! That's why I've stayed with them and recommend them!

First Call have been looking after our boiler since we moved into our property in 2021. They fitted a Wiser smart system which helps control our heating remotely from our phones and boost our heating before we head home so we're walking into a nice warm house! They've also helped with fitting new radiators in the house and updating old kit. Would highly recommend!

Excellent work Very able engineers Had a problem recently and the owner himself came out and sort to diagnose it Nothing too much trouble Extremely polite and skilled staff

James, Alex and the team installed our Worcester boiler around 4 years ago and have serviced it ever since. Their quality of workmanship and service is first class. I asked for a smart app control and the team recommended Wiser. I'm really happy with it - I can control heating and water from my phone as well as on the thermostat that comes with the system. It's reliable and responsive and the Hub works well. You can get good data on your energy usage too through the app should you want. I have no hesitations in recommending First Call - they're also First Class!

This an excellent company to use. They are knowledgeable, friendly, helpful, reliable and do a great job. Would highly recommend.

This company installed my new central heating system several years ago and have serviced it ever since. Jamie who runs it is very down to earth giving excellent advice when needed. His staff have always been pleasant, efficient and reliable. Workmanship is meticulous.

The team at FCH is the best! They were previously looking after our old boiler and now they’ve installed a new one for us. They’re always extremely flexible, responsive and helped us out in some challenging situations, at a very short notice. Definitely recommend to anyone looking for a trustworthy and reliable boiler company.

We've used First Call for 10+ years for everything from fitting a new boiler and radiators through to our annual boiler service. I've always found they have a friendly and responsive service and we're happy with their work.

LOOK NO WHERE ELSE; your be wasting your time. Had a oil boiler pump failure and James turned out a day early and his expertise was secound to none. Part ordered/deliverd next day and fitted. Fantastic profesional service received by all, and at affordable cost. Highly recomend for all your needs and you will not be disappointed. Julian Graham

The engineers were polite, on time, efficient, and cleaned up after themselves.

Booked a n appointment to arrange full installation of new heating system. Myself and wife both took a day off work to be at home only to be contacted last minute to say that it's too big a job for them. Totally let down.

From start to finish, the team at First Call Heating were a pleasure to work with. They were prompt, professional, and knowledgeable about every aspect of their work. The team arrived on time and got right to work, taking care to protect our home and belongings as they worked. The technicians were thorough in their assessment of our heating system, explaining every step of the process in detail and answering any questions we had along the way. They identified the issues quickly and provided us with a range of options for repair or replacement. The team at First Call Heating went above and beyond to ensure the installation was seamless. They worked diligently and efficiently, taking care to minimise disruption to our daily routine. Throughout the entire process, the team at First Call Heating demonstrated a commitment to excellence and a dedication to customer satisfaction. Their expertise and attention to detail were evident in every aspect of their work, and we could not be happier with the results. Overall, we highly recommend First Call Heating to anyone in need of heating services. They are a first-rate company that provides outstanding workmanship, excellent customer service, and exceptional value for money. Thank you, First Call Heating, for a job well done!

I first used First Call Heating in 2006 for a major boiler upgrade. Their quote was reasonable & the work carried out in a tidy & timely manner. Since then the system has been on a monthly service & repair contract for a very small monthly outlay. I had the boiler renewed again in January this year, again with the same efficiency & tidiness. I would be very happy to recommend First Call Heating to anyone wanting a system upgrade.

Been with First Call for many years over two homes. In terms of responsiveness professionalism and value for money they are second to none. Moved into a home where the central heating was a nightmare . Following some sound advice they sorted the whole thing out and brought the system up to modern standards. Highly recommended!

James and the team installed our new boiler in 2016 and have looked after it ever since, great work, lovely company, great engineers, totally dependable and well priced. Wouldn't go anywhere else.

Needed my boiler changed over as per my annual service by First Call. Have used them for servicing for many years, they are a local run family business and I would highly recommend them to everyone. Brilliant service, skilled engineers who are cheerful and hard working. Boiler installed in one day with minimum disruption to my home. Excellent job First Call, thank you.

Used this company around 5 years ago to instal a new boiler. In the process, one of their engineers dropped a metal part on my wooden laminate flooring and damaged it (dent in the floor). After a failed repair they tried to walk away saying they had 'tried their best' to fix it. Much to'ing and fro'ing later we eventually agreed a compensation amount. Not enough to replace flooring but was the best I was going to get, as they absolutely refused to use their own liability insurance to repair properly. I had left it at that, deciding not to leave a negative review as I had agreed to the compensation for the error and that I would simply not use them again. However, I have recently discovered that when they replaced my old boiler, they didn't do anything about the old flue (they just disconnected it and left it) and this has been slowly leaking rain water into my loft for years until eventually damaging the celling below. Not sure if this is normal service, or if I was supposed to have this rectified myself but nothing was mentioned when the works were completed. I now have to fix a damp patch in the ceiling and figure out what to do with the old flue. Overall friendly enough people, but I cannot recommend based on my experience and the quality of the work. It's the last 10% that makes the crucial difference and unfortunately, for me at least, that is lacking with 1st Call.

Excellent company all round - cannot fault them. Professional, knowledgeable, efficient, hard working and courteous. We had a new boiler fitted, along with a new pump and valve. Everything was done well, with little mess, and all finished in a day. Anything on which we had a choice, eg boiler position, pipe routing etc, was clearly explained to us so that we could choose what suited us best. If we could give them more than five stars we would. Many thanks to James and his team, especially Callum.

I had a boiler service..and a wiser kit fitted ..Great job .very pleased thanks

A very reasonable quote for new boiler installation and very pleased with fitting of same.

We have recently moved to our bungalow and needed modifications done to the heating system, First Call were excellent, sorted all of our issues out and the engineers who did the work for us were first class. We shall be taking up a heating care plan with them because I feel the job will be done properly when it comes to servicing our system.

Price for service was £100. Turned up in under 48 hours, pleasant, effective worth it.

From getting a realistic quote for a new central heating boiler. The installation fitter - Callum Smith - was excellent. Very neat, precise and explained the general workings of the new boiler. We would thoroughly recommend "First Call" for excellent service

Excellent in every way.

Outstanding super efficient firm. Professional team, informative, courteous, prompt and 100% trustworthy. If we could give First Call Heating, James and his fabulous team more than 5 stars we absolutely would. This is my first review, they absolutely deserve it. Dave&Dawn

Came out next day, nice and friendly staff good prices, what more could you want.

Replacement Boiler - Great service, very polite Engineers and kept place very clean - Would definitely recommend

Inherited First Call from the previous owners of our property five years ago. We have nothing but praise for the service we have received. Usually same day service, very prompt, efficient and very friendly. Thank you First Call Joan and Brian Embley. Dibden Purlieu.

I was recommended first call to use for our boiler installation and they did not disappoint. They contacted me back out of hours, came out to our property straight away and emailed a quote within days. The prices are fair and they were very quick and professional at installing our boiler. I would always use first call and recommend to anyone.

The service First Call give is very responsive they will do things at the earliest convenience to you they give good quality service and nothing is too much trouble and they achieve repairs to satisfaction we have lived without a good heating system for years and they have now put this right am so pleased to be having gas care with them now

I called First Call Heating at 8.45 am to report a fault with our boiler (no Heating or Hot water) the engineer was at our address by 11.00 am , a pump was required which James sauced , the boiler was all up and running by the end of the day!! What brilliant service , will definitely use First Call Heating again.

We used First Call Heating to install a new boiler and seven new radiators. The heating engineers were excellent and the few problems we had were sorted out fast and efficiently. Would 100% recommend

Superb service. Couldn't ask for a better response and outcome. Prompt, professional and friendly. Very fairly priced too. Would 100% recommend this company. Thank you Alex, you're a credit to the company.

We have used First Call for over 10 years with a System Care account. The service has always been absolutely First Class. On time, polite, efficient and nothing is too much trouble. Have recommended to others who are equally delighted.

Excellent service and excellent value, I’m so glad I chose a local company to do this. We had a vented heating system, immersion and water tank removed and a combi installed, and it ended up being quite an involved job. At no point was this suggested to be a problem, Callum just got on with it until the job was finished. Really neat and tidy installation and we’re so pleased with it. Would highly recommend!

Brilliantly professional and prompt, my father switched to them from British gas after the recent issues they have had with the service staff and I cannot fault First Call Heating at all. They are professional, reliable and prompt. Just used them for a boiler service and the chap was polite, rang ahead when running ahead of schedule and completed the job with a minimum of fuss. Thank you First Call Heating for being tradespeople we can trust.

Really polite and helpful man, explained things in detail and knew his stuff. Very quick for pricing and replying of calls made.

Always quick to come and do our annual boiler service. Had no problems with our boiler since it was installed 5 years and the service price has stayed the same I think which is great!

Wonderful PROMPT service, so glad we have maintenence contract.

Have been using First call for the past 4-5 years, on a monthly fee that covers the annual boiler service and in case of a call out. Can't fault them, always on point and on time. Great using a local company.

Firstcall have always been my first port of call over the many years. They installed our combi a few moons ago and service it yearly. plus they were on hand when i put a screw through a water pipe too. Can't fault them to be honest. Keep up the good work guys & girls.

I had a new heating system and boiler installed by First Call and I am really pleased with their work. Very tidy and flexible arround the customer! Top notch company.

Very professional company. I have used First Call Heating three times for different projects and will always go back to them. They have the best customer service and make you feel really special no matter how big or small the job is. Will strongly recommend them to anyone!

Even in these difficult times a call request late in the evening brought a prompt reply early next morning and a booking for the following day, with the request to call again if things got worse before that appointment. I did need to call again by lunchtime and within a few hours they had secured an engineer to come over the same afternoon. A very cheerful, polite, safety conscious James arrived and immediately got down to sorting out the leaking boiler. A clean tidy efficient job . We were extremely relieved and very grateful , and delighted to receive such friendly and professional contact as always from Sue on the phones initially and James at the house. Absolute heroes!

First Call ticks all the boxes, a first class and professional company. We’ve never had less than good service, from the office staff to the engineers. Highly recommended.

In my experience of First Call, it would be difficult - if not impossible - to be critical of them in any way. I have always found them to be helpful, courteous and prompt over the 10 years I have retained their services. They even provided an emergency recovery service to a boiler at my daughter's property whose then current (but no longer) service company failed to carry out a repair. I would have no hesitation in recommending First Call..

Awful experience with first call. I had paid emergency boiler insurance for 4 years, then when I called them out they left my family and I without any heating or hot water for 4 days before I called again to chase up, their engineer hadn't even ordered a part yet and part of their excuse was 'we don't work weekends'. Emergency boiler cover but only monday to friday 9-5. What's the point of that????? I also had them out twice to fix a leak under my sink, I called them again a third time, sent them pictures of their shiny brand new pipework dripping away and they said they would replace it again for £100 but not for free. I cancelled all upcoming work with them and my heating cover via email - they didn't even bother replying, I had to call yet again to check they received it. Just my experience, I'm sure they're not all bad but more then enough to send my custom elsewhere.

Had water leaking from the boiler. Phoned first thing on a Monday, engineer arrived mid morning. Callum sorted out the issue and saved the day. Excellent engineer and service. 5 stars should be 10. Highly recommended.

First rate, speedy and friendly service. Highly knowledgeable and conscientious. Would thoroughly recommend them. Care plan service is excellent.

Prompt and professional. What more can you ask.

Came home from holiday to find boiler had shut down. No heating or hot water. Rang this company as regular gas engineer unavailable. Engineer turned up non too friendly and looked at boiler. Seemed not too sure and asked what problem was?I already had spare part available and he asked me what it was? Alarms bells now ringing. He said part was wrong and wouldn't fit plus also stated problem was with PCB but these were obselete. Told me couldn't fix the boiler and I could either fix it myself???? or get a new boiler.This would take two weeks!!! Meanwhile we have no heating and hot water and outside temperatures andsporoaching zero overnight. Impression was that he didn't seem to care and then cleared off. Regular gas guy turned up and fitted my part,which was correct. carried out a minor repair and boiler working in less than 30 mins. Rang first company and they said I had to still pay call out fee regardless of fixing boiler or not. Really??? Company eventually withdrew request for payment. Shocking behaviour on part of engineer and management. "First Call"?? Should be "Last Call". In fact probably should be called " No Call".

Very professional service.

First Call responded same day when I had a problem with my heating even though it was January. They were incredibly helpful and able to fix the problem quickly so everything was back in working order that day. The service was really good value and I’d highly recommend them.

I thoroughly recommend First Call Heating if you want a reliable, efficient and fairly priced service. I first called this firm when British Gas quoted me a large sum to get my heating up to an efficient level. They advised me that I needed a full flush of the system. James came round and managed to get it working properly for a fraction of the price. The engineers are always polite and leave everything tidy. I have their annual care package and when I call with a problem they will get to me as quickly as they can. After having my gas cut off as the Smart meter engineer discovered a leak in my system, First Call heating sorted the whole problem and had my heating back on and running in a day. Great service!

We've used First Call since they put our boiler in 6 years ago for repairs and servicing. They're reliable and skilled. They also bent over backwards to help us on 2 occasions. The first was the day after we got home from hospital with our newborn daughter our boiler failed. A few hours later they arrived, found the problem, drove quite a distance to get the part and fixed it without any 'urgent' charges. Then with the recent snow, they turned up 24h early 'to get us going'. Fantastic service! Thank you so much for keeping us all warm!

First Call Heating. Prompt, clean efficient service. Explained what they were going and why. Excellent

Fantastic service as always - customer for 25 years and have never let me down, prompt response time, friendly and professional. Can not fault First Call 5*

Phoned and asked for a quote, never received the quote. Called and gave them another opportunity to get me the quote and over 2 weeks later, still haven’t had a quote. Clearly they are ok for business and don’t want anymore!

First Call was very rude from the first Call. They didn't have very good office organization at all. One of their reps called me and left a message and when I called back they were absolutely clueless. However, It got worse. We scheduled am appointment for the afternoon of July 1st. I called at 8 pm after waiting all afternoon to get a very rude customer service agent. I asked her if she thought waiting for 8 hours was good customer service and she hung up on me. I can only hope to spare you the problems of working with their clueless customer service.