The Hampshire Renovation Company Ltd
4.4(29)Basingstoke




About
Based in Basingstoke, The Hampshire Renovation Company Ltd provides an extensive selection of domestic trade and property services. Their work covers large-scale improvements including extensions and building work, complete renovation and refurbishment, and ongoing property maintenance. To support householders with structural and interior updates, they also carry out bespoke carpentry, staircase renovations, and painting and decorating.
Alongside structural joinery and decorating, their skillset encompasses gas and plumbing services as well as garden and landscaping work. The Hampshire Renovation Company Ltd offers free quotes for their domestic projects, helping clients plan both internal and external home improvements.
Services
- Request quote
Renovation and refurbishment
Reviews
4.4
The Hampshire Renovation Company Ltd is praised by many returning customers for friendly teams, quick responses and high-quality renovation and maintenance work, including kitchens, bathrooms, plumbing, flooring, fencing and multi-trade projects. Reviews often mention clear advice, good coordination and tidy, professional service, though some customers report delays, poor communication, unfinished workmanship and concerns about follow-up and pricing.
We chose this company based on their claims of providing “reliable, trusted and experienced tradesmen” and “premium end-to-end property maintenance and renovation services”. Unfortunately, our experience did not meet those expectations. What was originally presented as a six-week renovation took approximately ten weeks to complete. Throughout the project, there were repeated issues with organisation, communication, coordination and the standard of workmanship. There was no clear project schedule or consistent coordination between contractors. I frequently had to chase for updates and clarify arrangements, and on several occasions I was asked the same questions despite having previously provided clear decisions regarding items such as radiators, skirting boards and doors. There were also a number of issues with the finished work, including: • Unfinished plastering • Exposed external pipework • Excessive and untidy sealant around the kitchen and door frames • Poor grouting • Incomplete brickwork • Poor dust management, with areas requiring additional cleaning after contractors had left • No apparent final quality-control inspection Some of the photographs accompanying this review were taken after the final visit. Several of the issues shown were only identified and rectified after I raised them myself. One particularly concerning issue involved the kitchen tap and water supply. The tap was installed incorrectly, and for several weeks we experienced poor water pressure, warm water and an unusual taste. I raised these concerns on three occasions before the underlying installation issue was identified. At the beginning of the project, we were told that building control would be dealt with as part of the service. However, towards completion we were told that formal sign-off was not required and that photographs were sufficient. This was subsequently found not to be correct, and the outstanding building control requirements had to be addressed after I identified the issue myself. Despite outstanding work and compliance matters still being unresolved, we were chased for the final payment and reassured that the remaining issues would be dealt with. This included an email requesting payment while we were still awaiting confirmation regarding building control compliance. Darren was personally pleasant to deal with, but I found that concerns about the work were not always addressed as promptly or thoroughly as I would have expected from a company offering a premium end-to-end renovation service. I have previously managed a house build and therefore have experience of working with tradespeople and understanding the standard of finish expected from a professional renovation. In our experience, the organisation, communication, quality control and standard of workmanship fell significantly short of what we expected for the price paid. This review reflects our personal experience of the renovation and the service provided.
We are really pleased with our new fencing that Darren and his team did last week for us. They removed all of our wooden fence panels and posts and replaced them with concrete posts, gravel boards and new fence panels. The team were prompt, friendly and very hard working. The work was completed to a high standard and everything was left tidy. We would highly recommend The Hampshire Renovation Company to anyone. Thank you Darren.
Used many times on a rental property and now used on our own. No job too big or small. Quick responses and always a great job. They used to be called First Call and should have kept it as they will always be my First Call for any job.
Darren and the Team do a lot of work for us at Heatherside. The work is of a high standard and great quality
A huge thank you to the Hampshire Renovation Company, from Holli in the office (who is super efficient) to Phil with the plumbing (who is a magician with the challenges sent his way). They have just completed works on our 400 year old house upgrading our Hot Water tanks and Cold Water tanks, dealing with pipes that are probably as old as the house, and did an amazing job converting it to a modern streamlined system. We are beyond chuffed with the result. Would highly recommend the team at the Hampshire Renovation Company, for whatever job/maintenance you need for your home, we are already booking them for further works to this very old house knowing we are in very safe hands !! Thank you so much again.
I’ve used The Hampshire Renovation Company for over 13 years and the service, professionalism and transparency is the best. I take time to recommend them whenever I see people requesting honest and impeccable work.
Thank you so much to Darren and all his team at The Hampshire Renovation Company who have just completed our downstairs renovation project which included removing a small wall between our utility area and the kitchen, installing the new kitchen and new flooring throughout the kitchen, dining room and conservatory and all these areas were fully decorated too. All this work was completed to a very high standard and on time with all the team working very long hours into the evening and on Saturdays. This is the 3rd project they have done for us and we are absolutely delighted with our experience on every occasion from start to finish. The communication, advice and customer service has been excellent and we would thoroughly recommend them to anyone. Thank you once again
I've used these guys for a couple of jobs now and have been pleased with the work that's been done. Very quick to respond to queries as well which is always nice!
Although it was only a small job, Darren gave us a first class service from start to finish. Would definitely recommend Hampshire Renovation Company.
We cannot thank Darren and the team enough for the recent transformation of our kitchen. From the start we’ve had a brilliant experience with the Hampshire Renovation Company from quoting to completion. We had a number of the team here throughout the 6 weeks they were here and each person was passionate, friendly, professional, knowledgable, and on time. Any issues that arose were met with solutions and quick responses. A great multi trade business that have carried out kitchen fitting, plumbing, carpentry, electrics and decorating for us, handling all the organisation and logistics for us. All to a very high standard. We’re really happy with the results and we’d definitely work with Darren and the team again on future projects! Highly recommend and thank you again.
Thanks to all the Hampshire Renovation Team. I was very apprehensive about the first project but was quickly reassured with the whole team being introduced at the start of day one. Now with three completed projects I can recommend the company and will contact them with the next one. - Projects on timetable - Work coordinated, professional and of high standard - Comments from neighbours of consideration shown by team with parking, noise and cleaning up at end of day. - Very efficient To all of the team, admin and office- from concept, planning, to work and completion- superb results and many thanks. Sheila
Fully refurbished my kitchen. I'm very happy with the quality of work. Plaster, electrician, plumber and fitter all working together and to a high standard. Nathan worked efficiently to put the new kitchen in all by himself, new tiles, new flooring. Took slightly longer due to Howdens messing up the order, but Nathan helped to rectify any issues. Would definitely use again.
We are a returning customer, and genuinely wouldn't use another company for our house renovations. Darren, Holli and their team are very friendly and professional. All quotes are sent through very quickly, are detailed and priced very reasonably. All of the work they have completed on our house has made it a home, done to a very high standard, and nothing is too much trouble. They really have made our house dreams come true. Thank you once again, you will be hearing from us in the not too distant future for more renovation work. 😀
I just had the Hampshire Renovation Company complete major refurbishment on my main bathroom, ensuite and cloakroom. This work involved completely stripping the old rooms down to bare walls then a complete installation of two new bathrooms and a downstairs toilet, handbasin. They also installed a new hot water system for me in the airing cupboard and loft. The work took just under five weeks in total to complete with Pete the main man I was assigned coming in everyday and working in-between the plasterer, plumbers and painters. All were reliable and turned up when expected, I was kept updated of who was coming and when. All the work has been completed to a very high standard, everyone I dealt with were so nice and friendly. As with any building works just a few minor glitches but these were dealt with immediately and rectified. I would definitely use this company again, so nice to find a reliable builders that finished all work to a very high standard. They are also very good on price. Darren helped me make the right choice on bathroom furniture and décor as I wasn’t sure what I wanted. I am very pleased with the result in all three rooms. Give them a call for a quote if you are considering having any work done, they cover major renovations and also much small maintenance work as well. Oh also earlier in the project work on my house they removed an internal wall to make two rooms into a kitchen/diner, again the work was carried out to a very high standard, dust was kept to a minimum as possible and it was completed in a day which considering the major disruption it causes having work like this done was a real bonus. Brilliant professional company. Highly recommend.
Really happy with the work on this shoe storage cupboard, thanks again, highly recommended company if you need anything doing
AVOID THIS COMPANY, previously known as First Call Maintenence, assuming they changed their name to hide from unhappy customers - two bodge jobs, one of which I called them back on only for the plumber to turn up, take a photo and the office to re-invoice me for a full replacement job to the one they messed up initially, rather than investigate the issue and fix it. They may seem like they know what they're doing, but beware if you call them back to sort a problem as they just want to take your money.
First Call Maintenance converted part of our garage to a downstairs bathroom and did an absolute fantastic job. We are so pleased with the work. It is amazing how well they have made it look. We can’t believe how an original tatty garage can be transformed so perfectly. Every little fine detail is impeccable. They have specialists for every area: plumbing, electrics, tiling and general building work. A particular mention and thanks to Phil, Remi and specifically Nathan who turned up on time every day and worked tirelessly on his own for a period making everything perfect. We will always consider First Call Maintenance for future work and cannot recommend them highly enough to anyone who wants work done on their house.
We had new flooring fitted in our kitchen and toilet this weekend and we’re really pleased with the results. First Call Maintenance has done a few jobs for us in the past and we are always very happy with the outcome. 100% recommend this company. Trustworthy, efficient and reliable!
We have used First Call Maintenance several times over the last few years and have always had great service from the whole team. Every single one of the team who have visited our house have been polite, respectful and super efficient. We wouldn’t go to anybody else now, they go above and beyond and we couldn’t be happier with the service. Thanks Holli, Darren and the whole First Call Family! ( We will see you again soon for our kitchen installation!!) Charlotte and Stuart :)
I have used First Call Maintenance twice in the last couple of months. The first being to repair a timer issue with the boiler and the second a faulty electrical socket. Both times I received excellent communication from Holli regarding timings of the appointments. Darren and his colleague were polite, courteous and dealt with the repairs we needed first time. I wouldn’t hesitate to use them again. Thank you!
From Holli in the office to Darren and his team they have transformed our small bathroom into our little sanctuary . We are vey please with the work carried out Phil cleaned every time at end of the day , and through his decor eye we went bold on the colour and love it .
Replaced the garden post that was rotten, £192.00 but left the other rotten post. Also left the original rotten post in the ivy. I don't think this was a good deal. I will not be using this company again.
Non show up for a quote. Wasted time waiting for someone to turn up. No update, no emial. Disappointing.
Great company, quick to respond and quick to provide quotes. I have had a few bits of work carried out, from a boiler service, to shower leak repair to full ensuite replacement and I cannot fault the work or the work ethic of the first Call maintenance family. Work has been carried don't ti a high standard and options explained to me before work has been carried out. They are busy so getting booked in does take a while but worth the wait and I think if they're busy, then they must be doing it right! I would definitely recommend
First call maintenance Ltd van tried to run me off the road with my son in the car. Don't use these inconsiderate unprofessional team mw17mhv van reg
After two bodge jobs that ended up costing me more I refuse to allow this company anywhere near my properties. Awful experience.
Ridiculous rates, none of the work listed needed to be done - was either exaggerated or made up. Business built on extorting tenants.
Area
Opening times
- Monday
- 8:30 AM – 5:30 PM
- Saturday
- Closed
- Sunday
- Closed
Additional information
- Incorporated 2015
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