Direct Wood Flooring
4.9(57)Brookvale & Kings Furlong, BasingstokeGet directions
Direct Wood Flooring
Call to bookReviews
4.9
100% recommend. Monika guided us through the different flooring options and went above beyond with our project. Our fitter Marcin was great with the finished floor looking incredible!
Had an excellent experience from Monika from enquiry through to collection of goods. Monika was very knowledgeable & I would have no hesitation going back. Highly recommended.
Very good shop amazing staff Erik and Monica also the fitter Marcin amazing job thank you very much nice people
Amazing customer service from Erik. Amazing products also. Very happy.
I really needed a professional help cause my floor was in really bad shape and their team made it really easy simple great advice good price looking at today times 5 star I really recommend them
Do I know anything about flooring? Not at all. Do I need to? No, because the team here helped me with everything I could wish for! I recommend this place to everyone and I'm so happy I came here in the first place :) Thanks again!
Wonderful service! We have flooring throughout the entire house. Monika, as usual, was very knowledgeable, provided advice, and took care of every detail. Massive thank you to the entire Basingstoke team! Highly recommended 😊
The whole team at Flooring super store were fantastic. I had so many delays whilst buying my first home. They kept in touch and helped me move my dates back time and time again and ensured I got my delivery when I needed it. On top of that Marcin who installed my wood floors and carpet did an astonishing job I could not be happier as you can tell by the photos it looks great!
I was dealt with Monika and had absolutely amazing experience with choosing the floor and all the extras. Highly recommended shop and service.
Cannot recommend this company enough. Eric in store was incredibly knowledgeable and helpful. So easy to talk to and work with. Product arrived in the time stated, the quality is brilliant and very good on pricing. Will be getting all our flooring from here in the future. Thank you so much for your incredible service.
Monika was absolutely brilliant when helping us choose and buy our flooring. Marcin, the fitter did an excellent job and everything happened exactly when they said it would
5/5, excellent service & experience. Monika was very helpful & polite, the communication & speed was great. Very competitive on price. Will be coming back shortly for flooring the upper half of my house. Thanks Monika.
Eric was super helpful and showed us all the best deals and options available. He was super patient whilst we changed our mind many times!
I had a great experience with Flooring Superstore. I needed my order quite urgently and they were incredibly helpful, making sure everything was processed quickly, even at the last minute. The team was professional, responsive, and made the whole process easy for me. The laminate I purchased is excellent quality and exactly what I was looking for. Highly recommend this shop for their great customer service and fast support!
This branch is excellent. Lovely showroom very helpful staff. Very professional and affordable all round very happy.
Monika delivered excellence service and explained everything in detail and answered all our questions. She took her time with us and helped us pick the right flooring with pros and cons. The team are also great and knowledgeable.. Thank you for all your help and time.
Amazing customer service! Helped me pick out laminate flooring for my living room and had great knowledge on what I’d need. Also helped me with a discount on the packs I wanted too! Such lovely people that work there! I am returning to get my kitchen done with them! Briony and Monika were a great help!
Great knowledge of all the products would highly recommend using the Basingstoke store
Both sales assistant and the fitter were really helpful and professional. Carpet arrived and was fitted very quickly. Love the carpet, would use them again and recomend to anyone 🙂
Fantastic service from the Basingstoke branch 2 members of staff went out of their way to help us, amazing customer service.
Eric is a superstar. Listened to our requirement and was extremely helpful. Great work!
We had the pleasure of meeting Eric at the Basingstoke branch, after visiting serval flooring shops, the level of service we received from Eric was exceptional. His knowledge, advice and helpful manor, was fantastic.
Very helpful. Needed to return some flooring outside of the returns period and they helped navigate this for me. Thanks!
Really helpful informative and friendly staff, really good service and able to give good advice. Staff went out of their way to help us.
We visited the store a few weeks ago and Monika was extremely helpful, professional and knowledgeable. We placed our order and Marcin recently came to fit. He was excellent - on time, very tidy and with very skilled. Thank you both - our floor is looking fabulous!
During my recent visit to the shop floor, I had the pleasure of being assisted by Monika. Her professionalism and knowledge truly stood out. She took the time to explain everything in great detail, ensuring I understood all aspects of the service. Her patience and clarity made the entire experience seamless and enjoyable. Monika’s dedication to excellent customer service is commendable. Thank you for such a positive experience!
Very happy with the product, very professional help and advice. Will visit again for more product in the future. Whole team very nice and very helpful.
It was a great experience shopping for the right tupe flooring for my living and kitchen .Erik helped with the choices and has taken extra care in giving me valuable suggestion in choosing the right LVT ..His recommendation of Ian ( IMW renovations) was an excellent one .Ian and his business partner did a fantastic job Would highly recommend DWF and Ian
Monika - was extremely helpful and provided fabulous service to me regarding our laminate floor for our bathroom. She is first class.
Says it’s open drove an hour only to find it’s shut I’ll spend my money elsewhere
Visited the store to get some help purchasing flooring for my living room. James and Eric were outstanding at helping us, friendly, helpful and accommodating and I would recommend the store to anybody looking to get some flooring done.
Visited flooring super store direct Basingstoke for the 2nd time to see Michael and all I can say Is once again great service from this man to help us choose our LVT flooring for our bathroom we will be back soon for another project we have in mind please visit this store you won't be disappointed.
Visited flooring direct Basingstoke for 2nd time for our LVT waterproof flooring for bathroom all I can say is fantastic service from Michael once again and here is a picture of our new flooring when we 1st visited in our flat now it's a great product thanks Michael for helping us choose your a great man see u again in future for more projects.
Great service from Monika, very helpful and polite, A real pleasure to deal with from choosing our carpet for our new house to helping provide some excellent fitters would highly recommend and will definitely be using her again in the future.
Monica was very accommodating and helpful. Waiting delivery to see if I can bump it up to 5*!
A big thanks to Mark, walked in thinking we had an idea what we wanted. Mark was very helpful from the beginning, fantastic knowledge and answered all questions with great advice. Told us all our options so in end went with his advice on what flooring to buy. Bought today and comes in a few weeks. Looking for flooring and need advice, ask for Mark. Thanks again Mark, Richie,Katie Farnborough
Location
Brookvale & Kings Furlong, Basingstoke, RG21 8BJ Get directions
Opening times
- Monday9:00 AM – 6:00 PM
- Tuesday9:00 AM – 6:00 PM
- Wednesday9:00 AM – 6:00 PM
- Thursday9:00 AM – 8:00 PM
- Friday9:00 AM – 6:00 PM
- Saturday9:00 AM – 6:00 PM
- Sunday10:00 AM – 4:00 PM
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