Beacon Cymru Group Ltd

*Edit- some of my issues are now being investigated so I appreciate this. Thanks. Hopefully all the problems regarding merge etc will iron out. Since Coastal.Houding merged with Beacon last year it has been terrible. No windows cleaned in my home although we pay for it in the service charge. Can't get hold of anyone if need repairs done. Our Housing officer was moved on to.another patch but now I don't know who I have as a housing officer..No communication, heard new one is off but not told who Is standing in for her. Whole building is a mess. Needs decorating, it's disgusting in here now.

Absolutely dreadful service since the merge. Communication is almost non-existent, repairs are repeatedly ignored, and tenants are left constantly chasing for updates with no idea what is happening. Basic maintenance issues drag on for months unless you keep pushing and escalating. Very disappointing standard from a housing association.

Their incompetence and sheer lack of professionalism when dealing with tenants’ requests and complaints is astounding. We have had to contact Beacon Cymru Group (formerly Coastal Housing Association) on more than one occasion, over the past two weeks, to ask the maintenance team to collect materials that were left outside our property from when our bathroom was updated, and also to replace a faulty shower fitting, yet to date, nothing has been done about either request. My wife has even emailed them about this, but they just ignore it, despite them assuring us that someone would call to deal with both issues. We now feel like we’re being ignored. We’re also furious that they don’t carry out any grounds keeping for months on end, despite charging tenants on a monthly basis for what is, often, a non existent service. We’re fed up of being ripped off, as the service charge is a compulsory element of our rent, so we have no choice but to pay for this, even when it’s not being carried out often enough. We’re sick of having to chase them up about it every time the grounds are getting untidy. They always make excuses when confronted about these issues, as they seem to have a complete lack of self awareness that is borderline arrogance, as to their own failings. They wouldn’t even have a business if it weren’t for their tenants, yet the general consensus seems to be that tenants are an after thought. They also lack empathy when it comes to complex issues arising from neighbour related complaints and disputes, which is totally unacceptable, when considering that many tenants are vulnerable and require extra support with such matters. For example, my wife and I had to put up with a neighbour giving drugs to a local junkie, who would visit our neighbour all hours of the night, banging on his door and disturbing our sleep, yet despite us having umpteen doorbell camera clips of this activity, we just kept being told by the housing association that it’s not enough evidence to move to evict, which is ridiculous and downright insulting when considering that we had footage of our neighbour handing the drugs to the junkie at his door and the person was also known to the police! They’re more interested in getting their rent, whilst sweeping these issues under the carpet, like they always do, regardless of the stress all of this has caused my wife and I. Just to put it into context, I am a double transplant recipient who has also been recovering from a total hip replacement and we’ve had to deal with all this extra stress because Beacon were unable to do anything effective about this serious issue other than having “chats” with our neighbour. In the end, it was only through liaising with the police (which we sorted out ourselves) who then issued a Community Protection Notice against the druggie to prevent her from entering our street, yet our neighbour has faced no consequences whatsoever, which is appalling. I’m waiting for their copy and paste reply, which is a joke, as it instructs you to view their complaints procedure - yeah been there, done that, all to no avail!

Just spent 45 mins hanging on the phone for the third time impossible to get through since the takeover beacon have ruined the company been with coastal 21 years no problems even their own workmen can't get through to them so I'm told.

Very poor service from beacon housing trying to get repairs done is a joke report the main front door banging for 3 years still not sorted . Also the intercom does not work . Reported that 2 weeks ago nothing done what rubbish service from beacon housing also the service charge is a rip off they charge you for tv why I have my own licence also garden services haven't seen a garden service for a very long time ripp off charges this April rent and service charge go up pull your finger out beacon houseing

Me and my mum applied for a property to live together as I'm 200 miles away from her and very desperate to be closer or living with her when the manager came to interview us both and to fill application in 2025 January 2026 I rand they office to enquire where we stood in getting a place I was told we were not even on a list . I was so disappointed as the manager did not do her job correctly now few days ago a lady rang me to explain how it works as my mum is a Tennant already so goes on a transfer list and I have to keep bidding for property. I'm not making any excuses I'm seriously worried about my mum. And don't want to get a phone call to say my mum past away as I be the worst journey I would have to make. I was a Tennant of these in the 80s when they were known as swansea housing association they same to care more back then I feel now it all excuses . I spend alot of time with my mum and I sleep on a 2 seater sofa hardly get a good night sleep I notice at coed D'Arcy you have bungalow empty only notice from visiting my daughter who recently move there . Please all I ask is help me before I lose my mum I would appreciate your help as I'm not getting many property to bid on and one I do are not for me

Not sure what's happened since coastal merged with another housing group to form 'Beacon Cymru' but when ringing the repairs team waits of 20 mins or more on the line are now not unusual (this never used to happen prior to the merger). Simply not good enough! Its a shame because the people who do the actual repairs are excellent.

After searching and applying I was very fortunate to have an interview and be offered a secure occupation contract in a wonderful setting. My housing officer Liz T, was amazing throughout the whole process of moving in. I'm very lucky to now be settled. I was allowed my small dog who loves her new home too. I have friendly neighbours and I'm can now feel at home for once in many years of renting privately and being very insecure. Thank you Beacon Housing. You have some amazing staff.

Any problems are sorted very quickly. Brilliant !!

Good landlords A1

❤️❤️

Hardest place to find

We have lived in coastal Housing for 26 years since the dewi sant era. We have always received excellent service from all departments. We love where we live and the property we rent. We wouldn't change to any other company. Thanks to everyone at Coastal for the fantastic work you do.

Still haven’t been given response to my enquiry about my Mail and jewellery which was sent to my previous home, No effort to find out on they’re part and when I went to visit and collect my mail from said property I was told all mail has been thrown out. If this is the case then a solicitor and court is on the horizon. Shambolic company.

Friendly supervisor

Coastal are always very helpful when it comes to enquiries and repairs.Email response within hours and attendance within a day. Can't be faulted, sheer excellence all round.

I can't praise coastal enough. From the moment I expressed interest in my property I have had nothing but support and understanding. I have been a coastal tennant 4 years now from repairs to housing support I can't fault them. My housing officer is amazing too.

Fantastic housing association definitely one of the better ones I have been a resident of and always a snappy response when thier repair services are needed I would recommend this association if you are looking for a rental property

I had directions on my phone but I only found the office through word of mouth the person I had the appointment with was understanding and very friendly and we managed to solve my problem.which was a huge wait of my shoulders.

Ok

It's a pity I couldn't put a minus I have been with these 2 years worst thing I ever did never took my complaints seriously charged me illegal service charges which took a year to sort out had nothing but problems with my neighbour been refused by the manager a few times for a transfer told them about my neighbours illegal nasty dog several times they not interested worst housing association ever when I move out I will never return to these I would rather be homeless housing officer really is useless I'm paying for a caretaker I have never met and he has done nothing for me or my flat absolutely disgusted with them and if you got any problems they literally don't care but quick enough to chase you for money if its owed but will never correct any problems stay well clear and go elsewhere or private Update 30/11/2023 reported a leak nearly 3 months ago nothing but lies and excuses still hasnt been done still paying for a caretaker I have never met he's the most laziest person ever as he don't do nothing but coastal got the cheek to charge me for something that's nothing to do with me most disgusting housing association I have ever been with and the housing officer is just plain lazy I make complaints nothing gets done I report repair issues and I'm still waiting nearly 3 months down the line the council are useless but will always be much better than these I hope their company gets shut down and I hope all the staff lose their jobs no sympathy if they lose their house cars money etc I couldn't care less its literally like speaking to a brick wall with these people no communication between repairs and main office as a few things they wasn't aware of that the repair man reported in the past about other work and took ages for that repair to be completed been given about 8 different dates and times and the leak issue still hasnt been sorted even being homeless is better than dealing with these SERIOUSLY DONT BOTHER LAZIEST PEOPLE EVER

Looking for somewhere to live in Port talbot I am old age need to be with old age please Patricia hurley thank you

Rrubish compamy phone them to explain about the noise I have from the neighbours upstairs nobody does anything. I have a mother who suffers from anxiety and depression and the housing officer she doesn’t care at all . I explain to her the situation and asked her if she have another place to move but no all she said is is not my business. I phone the receptionist to ask to complain but the receptionist said we are the complain department and they was listening together with the housing officer and laughed. I can’t wait to find another house and to leave this rubbish company which they don’t take stuff seriously at all. When it comes to pay the rent oh they don’t wait even one second but when you have a problem they don’t care. I can’t be bothered anymore to phone them and ask for something because I know the answer is not our business or is nothing I can do that’s all what they says

Not good still awaiting on repair to window from 5 July. Vent in bathroom needed updating came said they need to inform inspector he came didn't know about window no updating vent quality of service for me is 1 star when shud be 0

My neighbour rent with coastal there garden is falling apart as its on a slope and its very dangerous . The kids can't play in the garden , they have been waiting 2 months

Rented with Costal before my home swap to Council. Beautiful rented homes in lovely locations.

Please don’t get them houes you will regret specially them house in city centre you can’t sleep at all 😡

Business 👍 meeting

Absolutely pointless unless you're expecting a kid or have one, no options for people like myself, a single adult who works and don't have kids. Really bad service if you ask me

Rely not happy with the way the girls treated me today it was like being in school like a giggling festival well done coastal Hosing i have to drow the lines with roud people just coz it's nearly going home time doesn't mean you can't help my phone recordeds every conversation sham on you

Fantastic company.nothing to much trouble..polite professional staff.easy to get hold of and talk to Thanks coastal.your the best

Non entity

No comments

Poor customer service especially with housing officer.

Best land lord ever always going the extra miles to help and make you feel comfortable. We was shown a place which was in a right state but they promised to renovate before our move in and kept their word the difference was night and day can not thank them enough for all they have done for us.

Good friendly staff. Willing to help

Happy tenant for over 10 years. Staff are polite & professional. Maintenance team work to a high standard while staying safe Even over the pandemic I had a few phone calls to make sure I was OK. Great landlords.!!

Happy resident for 18 years, wouldn't want any other landlord!

OK service

It's looks like I'm not the only one who's had difficulties with this company. I was written off straight away on a one bed flat one mile away from where I work due to me being in part time employment and not earning 17k a year. I then get told apply for a two bed flat that can house three people as I'll have more chance??? I had one missed phone call from them as I was working and now I'm being stopped from viewing potential vacant properties. P.s I'm now homeless and going to housing options tomorrow due to this. Sofa surfing who doesn't love it! What an excellent company.

Incompetent phone service. Couldn't answer a quick question.

Terrible landlord very poor value for rent paid

Very good service apart from my housing officer being a plonker.

Some staff are very rude

Disabled access using the lift. Is based on the 3rd floor.

Misleading information given out. Unhelpful staff

I must thank coastal housing the way they react to repairs I had an occasion to phone about a repair which they acted within 24hours and also thank the plumber for the excellent job he done I think his name was Louie he worked on his own very polite and got on with the job speak as you find there's so many negative people

Great company

Very helpful to people

Need to recruit Officers with Housing Qualifications

Emergency repairs are a terrible service they don't class a basic human right of a toilet an emergency repair even when you have a disabled child with a severe bowel condition!

Very good housing association. I've found them to be very helpful and understanding as a tenant.

Not very professional with dealing with elderly residents and their families don't research complaints enough very shabby

Colorfull building with warm reception.

Friendly office. 2 lifts available.

Ol

Uncomendable approach and not adapt in dealing with disabilities