Pilon Ltd

The best team ever:Alin ,Roland and Cristi. They did my door on behalf southern housing. They did a perfect job. We love it.

Had a wet room put in in October 2025 but now their are issues my landlord and I have contacted then and keep getting fobbed off about site manager will contact you but no one does

We now on week 9 , off still waiting for them to finish , had 3 leaks , have put plaster down my toilet a night mare to get rid off ,still ring and say are coming then don’t turn up , I have never been so stressed over a job ,companies who treat the customers like this don’t deserve the contracts from housing associations and need to seriously think before letting them have the jobs , They can take as long as want ,cause as much anxiety and stress as they will still get paid ,was offered £100 compensation, declined so now just being ignored ,if you Got elderly or disabled family and get told it’s pilon ,please keep a very close eye on them , Before they end up having the same problems the last worker came in his car with his tools in a Tesco bag ,just says it all about the company,make sure they don’t advertise themselves ,

filled in non existent holes and holes they made some how in a concrete floor and filled it with plaster which even confused the council , can’t even do tiling properly, don’t show up when they meant to so lost a entire day , tiler messes with electric items for no reason especially when they are not a electrician now items no longer work , throw away my personal belongings with no communication, was refused to use the toilet by a worker who doesn’t understand English ( only have one toilet in property, random women shows up with a worker no identification or anything, very shocking company, the fact they have such poor rating and somehow managed to be hired by local clinic is crazy , they are a bunch of cowboys.

Cowboy builders all the way nothing else to say

Absolute shambles they have no idea what theyre doing. Supposed to tale 2 weeks for kitchen now into 5th week. Do things backwards when they do turn up. More site managers than workers & appears they are not professional tradesmen. Damage more in your property. This company should appear in western films rather that fit kitchens as they are a bunch of COWBOYS!!! you have our sympathy if they going to do your kitchen as it appears Bromford Went for the cheapest quote & it shows. Dont lock your door if you leave key when they gone. When you complain all you get is we appologise. Just get on with the JOB.

Abysmal performance in installation of kitchen. Our needs were NOT met even told there are disabled individuals in the household. Lazy pilon workers. Half-assed work at its finest! Trampled in and out of house leaving dirty residue everywhere. Breaking oven - refunded ( eventually). Showing displays of unprofessionalism - blaming howdens kitchen supplies when it’s clearly their fault. *no faults with howdens products whatsoever!!* pilon office admin put up with ALL of our complaints - no issues with them. We should not have to pay for what’s owing either - certain fixtures were promised and not installed. Pilon workers also having phone arguments in their language whilst in property - not acceptable nor professional. Overall - below the level of acceptance but above the level of catastrophe!!!! - Daughter of household BC

Absolutely diabolical. Very rude. Speaking in their own language very loudly. They have left rubbish in my front garden for 3 days now and it's still there. They plastered/skimmed my bathroom in the morning and hour later tiles are being put up! They are constantly on their phones . Every time the go out they bang the door shut which sets my dogs off I have taken time off to keep dogs quiet. Horrendous experience...

What a complete useless,company , Took my kitchen out nearly 2 weeks ago ,and not been back since ,I have no serviceable kitchen at all , they have been subcontracted via Bromford housing,any one or company who uses them what there head looking at , They also don’t know how use the phone communication is even worse ,don’t contact you either

Pilon have carried out work in a neighbouring property, I’ve see. The workmanship and it’s terrible, especially the plastering. It’s obvious the only the way they have the contract for the local council is by giving a nice big envelope full of cash, but try his isn’t the reason for my review, the reason is they think it’s acceptable to pile all the waste and rubbish directly under my lounge window, bare in mind the property they are working in is in a completely different block. I’ve called 3 days in a row asking when it’s going to be collected and the lady on the phone keeps saying it’s being chased, surely they just have to tell 1 employee to collect the waste, it’s not that difficult.

I recently had a really disappointing experience with Pilon and their team, managed by Bogdan. While they did eventually get the job done, the contractors were quite rude and pushed us into accepting changes we didn’t agree to and Bogdan himself made false promises to adjustments that were never made. We had a gas cooker originally, and they forced an electric one on us without proper communication, and even refused to let us speak to higher ups and also at one point tried to refuse to do the work over us simply asking for a minor adjustment. Overall, it was a frustrating experience, and I wouldn’t recommend them based on how we were treated.

Once again pillon another bad review first of all they hate to replace things that they break I'm still waiting for the bathroom fan to be replaced that would be the 3rd one . They stood on my toilet seat and broke it still waiting for that to be replaced scratched the sink with ladder only 2 months old also please people make sure you have someone there they decide to go walkabout in your property I spent 2 days cleaning all the glue from their shoes all around my bungalow even in the bedroom there was no need for them to be in there DO NOT TRUST THESE

I could not recommend them less!! They are currently replacing my bathroom with Southern Housing and are the most unorganised people I have ever known. They tell me someone is coming each day and then on the morning I get a text telling me no one is coming, or I get told someone is coming an they never turn up. Or it's one trade, but a different one turns up and cannot work without the other being here first. It's a shambles, none of them seem to know whats going on at all. I have taken so much time off work and sat at home losing money for no one to turn up. This supposed 8 day project is on is on day 6 and they are not even halfway through. If I could give no stars I would.

Had my bathroom replaced on behalf of PA housing. The finish to the bathroom is absolutely awful, toilet not screwed to the wall only stuck on by silicone. Two broken skirting boards which they stuck together and put back on the wall, even though it’s so short and filled together with filler. Paint splatter everywhere, on fixtures and fittings and new bathroom door will not stay closed even when locked. Terrible standard of work . All of this was reported to pilot months ago but nothing has happened or been fixed. Even the housing are useless. Would have preferred the old bathroom to this . I also think they can treat people like this because we are social housing customers. Terrible company .

Absolutely terrible "company". Disorganised, unreliable, always late (if they bother to turn up at all), and shoddy work. I had my bathroom replaced with a wet room. There have been several issues, but the main problem is that the floor is not sloped so the water from the shower just floods the floor and does not drain away. After eight months of this, they finally agreed to take the floor up and replace it, making sure it slopes. They have not arrived. I am unable to contact anyone, despite being told by the woman I spoke to that her phone would be on today.

Due to personal reasons I have a lot of anxiety, I had an appointment today with PILON for safety pieces put on my front door, a very professional and compassionate lady called Anca spoke to me on the phone and changed my appointment as I was not very well. The workman called Octavian came to do my door, so polite, again professional, made me feel at ease as my anxiety was making me nervous. I would highly recommend PILON as this company does listen, ty once again Anca and Octavian.

Do not listen to customer. Very bad communication. Workman not turning up very substandard on some aspects of work carried out.. wished I hadn't bothered.. supposedly 10 days.. started 8th July and still not complete

Can't fault them. They replaced my kitchen and the work was a very high standard. They were extremely helpful and carried out all the work well.

I watched these guys do up the decrepid bungalow next door. They worked as a team, stayed until 10 pm on Christmas Eve and transformed the place including a picket fence, cut the garden, moved the toilet, removed, replaced and plastered new walls, new kitchen , it looks awesome. It took me 4 months to get a tiny bit of plastering done. They work really hard , I was impressed.

Absolutely amazing job so happy with my new bathroom and toilet shower tiles flooring radiators all of the hard work they have done so recommend best company I no thank you so so much

Cannot fault this company , done a whole kitchen rip out and install everything new , the guys were very helpful courteous and met all my needs. Monica messaged every day to update what contractors were coming and time scale etc. amazing communication from her. Great finish on the job very happy.

Pilon have done amazing on my bathroom I can't fault this company kerry the savayor was really friendly and very helpful on text updates to when the workmen would be out the lads have done an amazing job I love it thank you to everyone that came out i appricate everything pilon have done

Worse than awful

Bathroom refurbished- Amazing. We are so happy with the end result & cannot commend the team enough - from choosing the colours & materials -to prep work -to installation & full communication with renewals team to each next step & to finishing . Everyone involved worked so hard- respecting our property & considerations to cleanliness & excellent manners throughout the whole process. Very grateful & would welcome the team back for any future projects . Thank-you .

Pilon are doing lots work in my property due to a Disrepair Claim, They've done all my roof totally brilliant 👏 and also in the process of stripping all my ceiling's out working with care and understanding my health issue's, Alot work being done at my property happy so far

I'M very pleased with our kitchen and bathroom refurbishment.I was contacted by Denada to arrange a date for Pilon to attend my property to do a survey. Shortly after i was given a starting date for the work to be carried out. I just want to thank Denada for the amazing communication between her & me every day she would text or call me every day to advise me which trade person would be attending to carry out the work as my mum has a really bad health condition this made so much easier to plan and reassure my mum. The workers were friendly polite and really respectful they worked very hard every day when they attended the property they cleaned out all their mess after all the work was done. Denada is so kind & went above and beyond and i appreciate the work and support would highly reccommend the staff is amazing THANK YOU PILON FOR THE AMAZING WORK!!!

Would not recommend this company at all. we are with a housing association so probably treated worse than paying customers. had a whole new bathroom fitted. asked to keep the electric shower and have that reinstalled but they ignored that. plaster is cheap and thin, a large chunk came off when trying to attach a toilet roll holder. toilet is leaking even after bringing it up twice. rubbish and tiles left under bath which was only found after our kitchen flooded, due to overflow pipe not even being attached to the tub. had to have emergency plumber out at 11pm. and the hot water tap isn't even hot.it has been over 2 weeks and still needs work. I have children and do not find this acceptable. if you have the choice, never ever use these. They have also left rubbish outside my front door, including a roll of flooring (which was stolen the first night so someone had some good luck)

Pilon have done an absolute fantastic job on my kitchen! They were professional, polite and highly skilled, my kitchen looks beautiful! Thank you to all the skilled tradesmen who have made this happen!

This company is not worth using.. the people doing the kitchen are rude don’t respect me or my house.. they done the electrics and cut my internet cable so no internet for 15 days they also left me 5 days with low water pressure, didn’t screen the floor fitted cupboards that are dirty and smashed in the back which the filled with filler!!! Didn’t grout the tiles properly or seal them left the Lino in my garden for 5 day where it rained all weekend and then when I told them to take it away as wasn’t going in my kitchen they brought it back unwrapped.. they haven’t done the water switch .. didn’t box in cupboards.. they are total rubbish company with no work ethic and lack communication and understands of peoples and house.. they can’t speak English .. just let them selfs in and don’t knock first which they are ment to do.. can’t believe that MTVH employed these cowboys .. the units are the cheapest you can get and the work men don’t know how to fit kitchens.. the electrion that done my electric where also the people that ripped out my kitchen.. he did say that they only just qualified as electricians which you can tell when they cut my internet wire..please never hire Pilon to do kitchens or bathrooms as they can’t do it and it’s taken 20days so far and it still isn’t done properly..

PiLON have just done my kitchen and they have all worked hard and I’m very satisfied with it, it’s beautiful, I don’t believe the other reviews are even fair as Iv not had any problems at all ! Thankyou to all that worked in my kitchen

Left in poor conditions, no sink, no washing machine and no shower for over a week Workmen don’t turn up when they say their going to, communication is poor, workman left door open and my dog ran unit he road Another workman left site and left my house doors open for someone to rob my house I’m a vulnerable adult being left in these horrible conditions 10-12 working days I was told and now it’s been carried in 4th week by the sound of things Contacting the papers as this need sorting asap

Poor workmanship and appalling communication. Dangerous electrics with potential fire hazards. No lessons learnt from the Grenfell tragedy. Cowboys

Would not employ this company EVER 2 week job Took 131 days rude late turn up Missed appointments no respect for the people 's Homes. pppromised

Works carried out timely and professionally. Contact with them was a slight issue, but found ways around it. My main contact was kind, courteous and attentive ( I thank her for that ). All around, a good job, and would use them again.

Very bad service disappointed I wouldn't recommend to anyone

Absolutely shocking company no one knows what they are doing no one's organised, so you receive a letter to say what day they are coming you even get a text message a few days afterwards to say when they are coming and please empty out your kitchen "as i did" they do not let you know what time they are coming no one gets in touch with you so it's down to myself who has to ring numbers but no one picks up so eventually they do turn up about 11:15 then go home about 1:40 p.m. some workmen have respect for your place but some don't some look at you think they're better than you well that is not the case, there is no way the size of my kitchen should take 10 days if i could put pictures up i would. When you have mental health and anxiety kicks and if you are very dyslexic it's very hard to explain where some people can take advantage of you. Here are some photos is how they left it and which I finished some of it off clearing that up taking the plasterboard off the walls, there are couple of photos in there it shows what my kitchen did look like before they came around, There's probably so much more i could say...... I did not type this out i had to talk into the phone.

Hi , this is a complaint , your staff is very rude , they don’t care , they block the road everyday , no common sense, I can wait up to 5min for them to finish , long . And I will try to post every time they are blocking the RD

Pilon recently refitted the kitchen. From a delivery guy saying my teen daughter will be "very good in 5 years" to the leak left soaking the base board on a Friday eve (that they didn't fix) to the incorrect measurements taken by them leaving me with a fridge unable to fit in the kitchen anymore! With the site managers response being "you are to buy smaller one" This was soon rectified with the units being moved over by 2 of the pilon team who seemed to be nice guys. Overall it was hit and miss with professionalism some rude, Some Not. Some in full uniform some just in hi vis. We never knew who to expect, what time they were due or what job was to be done on any which day. Finished job is really nice just hope there's no hidden issues.

such a disorganised company! had them do our kitchen through the council and got told it would take 10 days. it is now a month later and the kitchen is now dealing with a blocked sink and plans to rip out the new kitchen not even a week after fitting to fix a problem they forgot to plan. workers failed to show up on some days and despite working weekdays decided to show up on a weekend. would never chose to go with this company such a huge hiccup caused

Great work so far, bathroom replacement coming along great: all gutted, refurbished, repainted. Great workers, hard labour. Looking nice. Thank you!

Same story as lots of other people on here. I'm with a housing association (Metropolitan) so for that reason seem to be treated with complete disregard. I am supposed to be getting a kitchen and bathroom refurb with them but they won't/can't even book the initial survey appointment with myself. They have been calling me to arrange said appointment for the best part of last year but when I engage with them to try and confirm a day they either tell me they can't do it and they will call me next week or book it in and then cancel. They can't book in a date further than two weeks in advance and despite me giving them regular days that I could make it most weeks they expect me to receive a call from them and be automatically free for their (and only their) date less than a week away. They send out text/post appointments without asking me if I can make it, one of these appointments was for the following day less than 24hrs away! Today they called to cancel my appointment for next week. I have lost a day's work and therefore I will be out of pocket because of them. If anyone from PiLON is reading this I would like compensation for the loss of my days work. I believe that because I am with a housing association I am being treated differently to their other customers. What a shambles!

I wish I could give ZERO stars! Cowboy builders, no clue what they’re doing, an absolute shambles to say the least!!!

Xhesilda has been an amazing liaison officer. She keeps me updated and has made what has been quite a disruptive renovation feel smooth. She actually cares about the people she deals with and that makes all the difference. She goes above and beyond and is an asset to Pilon. They also have very good trades people who are careful and skilled. Roughly a week after this review my opinion on Xhesilda my liason officer still stands, she has kept me in the loop throughout. I am facing a few problems some of them have been sorted some await to be fixed, hopefully before Christmas but what I wanted to ask is if anyone else has had any problems with their toilet? Mine has been blocked five time since the two weeks it has been put in. FIVE times. Has anyone else experienced this?

Have you ever seen tiles fitted around half a window?. No?. Check my photos.. you have now.. Disgusting.. Complaints incoming..

Awful! Awful! Awful! I’ve never come across such disorganised with lack of communication and unprofessional contractors before in my life time! They book in a time yet no one turns up when they say! 4-7 days has turned into 3 weeks of frustration! Leaving your home looking like a building site until they decide to turn up and finish the job! When trying to get some rationale or reasoning behind their delays, you get more excuses and nothing changes! Do yourself a favour and go elsewhere! Just in case you didn’t realise, a very unhappy customer!!!😡

10 working days it has taken. Some of these were half days as per relevant job and the result (not without issues but resolved via trial & error), my Kitchen renewal is complete! It's only taken almost 3 years to get here..My Housing Association's previous Contract with a different CO's fell through. Then came PiLON'. From the initial letter received to the survey to the call to book slot in the Kitchen renewal and to majority of the fitting, renewal; everything ran very smoothly and professionally. Unfortunately there were some issues with 3 small kitchen cabinets/cupboards that were all damaged due to the Carpentry. In hindsight though it was not all the Carpenter's doing. The measurements of cabinets were slightly over which meant issues re fitting, resulting in snagging and breakages. When noted by (me), at closer inspection, along with that there were a few other issues - minor but nonetheless needing seen to, fixing etc. Mostly cosmetic surface level things, nothing major. Everything was fixed. The 3 damaged cupboards were ordered and fitted. There were adjustments to be had , done as per size being slightly smaller. Spotlight on Petrica; the Handyman. Petrica worked 3 of the working days, 1 being half a day. Today being the final day. Initially, Petrica did a fine job of tying all ends up. Then there were the cupboard issues still to be sorted so they were on order. Waited a few days including weekend. Petrica returned to fit the new ordered correct size cupboards and everything else, little jobs but very significant ones to have the kitchen complete and fully in order. Hands down, Petrica was, is a complete star and saviour to this project and renewal. He saw (with a little support from Paul - Site Manager) this entire completion to it's final stage and with skill, care, kindness, professionalism and hard graft. He worked tirelessly and was determined to see this job completed. Petrica is a Handyman, not a Carpenter, but having said this; he did a darn fine job of getting those cupboards fitted without any snags, cuts or breakage. Thank You to Petrica for saving the day, saving this kitchen renewal from going down the pan. PiLON are lucky to have such an employee as Petrica. He is highly recommended by me from what I have witnessed. Now for my rating for all Operatives'; Petrica / Handyman 10/10 Incredible Old Kitchen Gutters/Removal 10/10 Proficient 2 Electricians 10/10 They were both Excellent 👍🏽 Plasterer 10/10 Proficient, Highly skilled Plumber 8/10 Grafter , Proficient Carpenter 7/10 Skilled Tiler 10/10 Perfection Painter 9/10 Proficient PiLON Kitchen Project Team - Management 9/10 Excellent, Proficient, Friendly, Reliable, Communication 💯 These Projects are not easy, they are always going to be stressful, more so when you have personal / health challenges etc. There will be an element of trial and error. This is to be expected, so as tenants we too need to be patient and show a level of patience, of understanding. I myself have learned a lot about the human condition and how we all need to be more grateful for the simple things. Not to blame faults on to Workmen, Professionals. It takes a team to build and maintain a bridge. It's pretty much the same in a Kitchen renewal etc. If one aspect of the puzzle doesn't measure up, it won't piece together or be completed fully had all elements complimented one another and in order. Thank You so much to both PiLON and PA Housing for making this Kitchen happen for me. It's been a long long long time coming and now it's here. I really hope this bewKitcmay be a factor in helpiung better days going forward. It's been emotional. Super grateful and am sorry for all the emotionals displayed. Lastly a huge Thank You to; Mariya - Resident Liaison Officer , Paul - Site Manager, The Two Duo Incredible Electricians; sorry I didn't get your names & the brilliant Petrica - Handyman x A Million Eternally grateful, Ruby

My experience so far very disorganized they turn up for one or two hours a day when it suits them .they sell a good job but they deliver absolutely nothing.up date they sent in there handy man to sort out the snags but alas he was no better than the rest no under coat before glossing I could go on just waiting for southern to sign the job off then they will here a few home truths.they still haven't been back to correct the faults

Cowboy builders, absolute trash workers, never on time, cut corners to get the job done. Bias management.

still waiting after over one year for PiLON Ltd to finish fitting a very simple kitchen furniture replacement. four seperate contrator teams. 'measure twice cut once' ? wish i could score minus points.

Any housing companies who are thinking of using this company stay clear,you pay cheap you get poor workmenship,the staff are not qualified,no respect for tenants or there homes,company is saving money by employing cowboys who say yes to jumping.I have now complained to me housing due to issues I have had

A great contractor and easy to work with. The team that assisted me was polite and a bit late but very helpful and professional.

DO NOT USE THIS COMPANY. I live in a masionette where there is my flat upstairs and a neighbours flat downstairs. Whilst rennovating the flat downstairs, one of the workers stole my grandmother's mail which contained her savings card from the communal hallway. When confronted about this they denied anything wrong was done despite the actions of the worker being caught on my ring camera. A deceitful, dishonest and untrustworthy company. Avoid!!

Has to be the worst contractors ever. My kitchen fan not working since installation, damaged kitchen units because they don't know how to install a simple corner unit with a bi-fold door drill holes everywhere on the door actually looks like a 3 year old put it together, they wrote on my walls for the sockets ie; extractor fan and boiler, they put in plumbing for a dishwasher when I don't own one, however I do have a tumble dryer so should have been for that, they left an open pipe where water gushes out they sent a labourer out to fix it he put a load of tape around the pipe which still keeps leaking all it needs is a simple rubber cover, and finally the toilet cistern already leaking and is only about 6 months old. Very very disappointed I can't blame the workmen they can only work with what they have have and labourers should not be sent out to do electricians and plumbers jobs, very bad management all they are interested getting the work done quickly so they can sign off the works and get paid. Wouldn't have given any stars only the option wasn't there

There where given the job of putting a new kitchen in my place by Peabody housing association they employed handy men to do the job not kitchen fitters they done a terrible job I had to ask them to leave once they built my washing mashing in so it could not be moved they fitted the sink waste wrong not trap on washing machine shortened the lead to my cooker do it could not be pulled out done a terrible job no stop blocking waste with there cleaning tools with plaster and grout leaving my flat dirty every time they come to do work and also the kitchen has so far taken them over 3 weeks it was 5 units they left the units in my front room for two weeks it was like living in a building site when I complained they said you have to put up with it lol

Optivo Housing Associations sent them to do a survey for refitting our bayhrooms. Very rude staff, no respect for tenants' wishes, cut you down in conversation. The housing association probably contracts them because they are cheap. If you are not a council or housing association tenant, and have a choice, avoid them like the plague.

As long as you don't want a job done, absolutely one of the worst I have come across!

PiLON carried out an electrical installation safety inspection for us. They did what it says on the tin - made a convenient appointment, sent a reminder two days before, arrived dead on time, introduced and identified themselves, explained what was to be done, did it with minimum disruption and left everywhere clean and tidy. Included an explanation of what had been done with assurances of safe and secure electrics. Could not be bettered. 5 stars plus!

They were rude when working in the flat above me I have dogs running free and they kept leaving the gate open even though I asked them time and time again to keep it shut

Excellent job , the Romanian guys were fantastic ! Respected my home and did a great job , thank you very much !

Works manager amazing Goes out of his way to help and correct any problems Some of the workmen need to pay more attention to how they complete their work

Grate offices, plenty of room, fantastic please of work.

Contacting on behalf of thrive and the genuinely awful come took my window apart to change the lock disappeared for 5 hours then come back and tlod me no in stock can't do what an actual joke and not being rude but no one who works for them even speak basic English and didn't even know why he had come round

I have just had my bathroom &kichen done& I am sooo happy the guys done an outstanding job from start to finish.every workman are great at what they do polite&professional.iv got 15yrs building experience and must say 10/10.I feel blessed to have had you guys work in my home.THANK YOU EACH&EVERY ONE OF YOU:)