Domex Appliance Repairs
4.5(1254)Town, EpsomGet directions
Domex Appliance Repairs
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Domex Appliance Repairs provide appliance repair services in Epsom, helping with washing machines, dishwashers, ovens, cookers, fridges, freezers and tumble dryers.
Customers often praise their quick, efficient service, simple online booking and clear pricing. They also value arrival updates and engineers who are polite, knowledgeable, tidy and happy to explain faults or offer maintenance advice.
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Reviews
4.5
Domex Appliance Repairs is often praised for quick, efficient repairs to washing machines, dishwashers, ovens, cookers, fridges, freezers and tumble dryers. Customers value the simple online booking, clear pricing, arrival updates and engineers who are polite, knowledgeable, tidy and happy to explain the fault or offer maintenance advice. Some reviews do mention delays, missed appointments, incorrect parts and repairs needing repeat visits, as well as concerns about complaint handling and occasional damage to property.
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Repair easy to book and carried out quickly and efficiently by a polite and knowledgeable engineer. Would recommend.
Very polite and tactful engineer. All sorted and hope my tumble dryer will last for some time.
I was very impressed with the service received today. Nick was the engineer who fixed my dishwasher. He had a trainee assistant with him and they were both very professional. They arrived at the time scheduled, they took great care in carrying out the work with minimal disruption. Nick work was clean and tidy and ultimately he was very knowledgeable as he managed to diagnose and fix the issue for me. I thought the price paid was very competitive and ultimately it saved me having to replace the appliance. I wholeheartedly recommended this company and if Nick’s standards are the ones to go by then book with confidence. I am a very satisfied customer. Thank you.
Domex engineer attended my property to diagnose and repair my washing machine. From the moment I called them to the repair being completed the customer service and engineer quality of work was exceptional. This is the 2nd time I have used them and they are in my opinion the very epitome of quality and service provision of the highest level. Absolutely recommend for all the above and they will always be my go to business for domestic appliance maintenance.
Really impressed with the repair of my oven. The repair proved to be difficult but the engineer stuck to his task and managed the repair. It was well worth the fee.
I am very impressed with the service. I booked an emergency freezer repair yesterday and the engineer turned up this morning. I was kept informed of arrival time. The engineer was very professional and knowledgeable. He repaired my freezer efficiently. I would definitely use this company again.
We have used Domex three times now (for different applicances), and were consistently impressed with their skill, efficiency and courtesy. In particular today Soheib, our engineer, explained the issue clearly and fixed it, and was also happy to share advice as to what we could look out for to avoid future potential issues. Would recommend!
I booked engineer to come and fix my dishwasher, engineer Alex attended, didn't even checked fully, just open door planel ,took screws out,lift bit out and put back screws, didn't explain fully about fault, plus charged added v.a.t when quote was including v.a.t. Very disappointed 😞
Excellent service, from start to end. Their website is super easy to use and I could book the engineer very easily. The issue engineer arrived in time and resolved the issue quickly. This wasn't the first time I used this service and both times, what I particularly liked was how the engineers went above and beyond to resolve an issue. They were not happy until they figured out the root cause even if I wasn't able to help them to do so. In these times where such service providers want to just cut costs and charge more, it was refreshing to see such professional service.
From the time when I first spoke to a young lady at Domex until your engineer came to repair my washing machine, everything went smoothly and professionally and in good time. You are to be recommended.
Great all round experience. Alex was a star and the service received beforehand was exactly what you hope for. Thank you - Catherine & Jon
Worst repair company ever Call said they will be late, after 4 minutes he tried to call saying he is waiting and no one is home after we've been waiting all day Never use
I took out cover on my American fridge freezer from Argos. This year alone I have had it repaired in February, March, April, June and now again in July it’s broken awaiting repair. On three occasions I’ve had to bin all the contents of my fridge and freezer and have had to wait 5 days for a repair the last three times. The most recent repair only lasted about a week before breaking again. I put in a complaint and they issued me with a £12 refund for the last 3 months cover id paid for. No mention of replacing the fridge freezer, no care about the wasted food (which isn’t cheap) and no care about there being 3 children in my household, one being a toddler and it being over 30 degree heat. When they do come and repair it, the repair guy is polite and does temporarily fix it. Get cover elsewhere that covers for loss of contents!!
How fantastic from the minute the kind lady answered my call , to a friendly knowledgeable engineer. The charge was £99 in total so happy with that. From now on I will always call Domex .
Good website. Booking appointment was easy to navigate with clear fee structure and my engineer called ahead to give an accurate time for arrival. Repair was assessed swiftly by a really knowledgeable person who fixed the issue and gave me tips and advice on how to avoid a future problem. Also provided guidance on future issues that could arise. Professional, efficient, respectful of my property and also friendly. Highly recommended.
Excellent service from Domex! I’d been dealing with a fault on my American fridge freezer for over six months, and although LG sent engineers twice, they couldn’t fix it. Domex quickly diagnosed the problem, and carried out the repair efficiently and professionally. After months of frustration, my fridge freezer is finally working perfectly again. The engineer was knowledgeable, courteous, and clearly experienced. I’m very impressed and would highly recommend Domex.
Fantastic service- thank you. Arrived promptly, diagnosed and sorted the problem immediately, with a new part carried in the van- perfect. Very friendly and professional service.
Our oven had stopped working so contacted Domex as first-time users and novices in the area. Domex were quick, up-front and organised and their web-site very easy to use. Appointment made within days and no hassle on day of service. Hanan was fantastic - friendly, knowledgeable diagnosing the issue, advising on solutions, and repairing the fault. All done in an hour at a fair price. Highly recommend for anyone else in a similar situation !
Our Domex experience was exceptional, Panashe our engineer was brilliant and communicated well, and our problem was solved quickly and efficiently. Thank you!
Very easy booking process, clear costs and good communication about timings on day of appointment. Would definitely use again
We used Domex to repair a broken dishwasher. Uday arrived on time and was very courteous, and quick and efficient at diagnosing the problem with the dishwasher and finding a solution. The whole process from organising the repair to final payment has been seamless and reasonably priced. We've had good communication from Domex throughout the whole process. I'm a happy customer and would definitely use their services again :)
Kosta was very helpful and advised me on how to care for my appliance and possible actions to take in the future.
After booking through Miele the job was passed on to Domex. They were provided the fault code and model number for a Miele dishwasher over 48hours in advance. Their tracking system didn’t work, I had to call multiple times and was dismissed. The engineer was over 45 minutes late and then told me the error on the dishwasher was the error code I had told them. He turned up with no spare parts and they now kindly want to charge me for their service.
Absolutely brilliant. Kosta, the engineer, even knew the problem before starting the job :) Thank you Kosta.
Great service, kept us informed of arrival time. Carried out repair on our gas hob quickly and efficiently. Would use again.
Kept me updated on engineer arrival time. Very polite and clean worker. Respected my property. Showed me the fault and repaired my dishwasher. Quoted repair price etc. Happy customer. Have used your company before.
This is the gold standard for domestic appliance repair in the South. Domex recently repaired our Caple extractor hood and, while it required a few visits, their team were consistently thorough, highly knowledgeable and courteous throughout. I wouldn’t hesitate to recommend Domex for Caple or any other appliance repairs.
I am writing to express my sincere appreciation for the service provided by Nayana from Domex today. Not only did he fix my washing machine skillfully, but he also offered valuable professional advice on how to maintain it. His polite and friendly demeanor made the whole process stress-free. He is a credit to your team and easily the best engineer I’ve worked with here.
Prompt service,very efficient Engineer was very polite and informative Very happy with service
Kosta, my engineer, was brilliant and I cannot fault him. Experienced, very knowledgeable, quick and precise and very polite. Domux’s service was excellent - a very swift response to my original request and booking was extremely easy. They kept me posted with texts and calls to inform me of Kosta’s arrival. I will not hesitate to use them again for any future applicance issues.
Gancho provided a great service and managed to fix my LG fridge within minutes. He was very friendly and professional. I'm very happy with the service and results. Would use them again.
were able to get an engineer to fix my tumble drier within 5 hours of me calling them, sorted the problem quickly and we now have dry clothes again
Easy no nonsense way to get your appliences fixed - simple to book, guy arrived on time - fixed the dryer and left. What more do you need?
very efficient and puctualExcellent admin and engineer....will definitely use again
I have used DOMEX several times and have always received an excellent service. Their fees are transparent and they always seem to fix what needs fixing! Their engineers are always friendly and polite, and always call to let you know they’re on their way. If you need appliance repair, DOMEX are definitely the ones to choose.
Excellent experience with Domex and the engineer who came to help, Adnan. The website was extremely straightforward to use, booking was simple, Adnan worked very quickly to fix the issue (even doing some carpentry due to my incompetence!), and I was delighted with the whole experience.
They keep putting tools and unit parts on easily scratchable floors. Theyve been told not to do it, even escalating to management level but they still do it. Not acceptable.
The service engineer Sid from Domex did a great job in replacing the failed compressor.
Although it required more than 1 visit to repair the dishwasher due to faulty parts, the repair was completed by Hammad satisfactorily, in the end.
The Domex engineer was truly brilliant, a real problem solver. I was told my gas hob couldnt be fixed - but he fixed it. The manufacturer had gone out of business and so no spare parts - but all hobs are now in working order. I much prefer repairing old things than buying new so if I have any problems in the future with any of my appliances Domex will be the first contact. I cannot recommend them more highly.Thankyou.Domex
I was able to easily book online in the morning for a same day appointment. The booking process was easy and gave me a cost (excluding parts). Tony was very helpful and proactive as he rang me to tell me he thinks he knows the problem so went to pick up the part from the warehouse before arriving. He was right and quickly fixed my fridge freezer in 10 minutes. As they arrived so quickly I didn't need to throw out the food in the fridge freezer, which also saved me a lot of money. Would definitely use again for any issues with appliances, and will recommend to others.
Rado was really helpful checking why my dishwasher wasn't working ruling out the cheaper things first. He had the replacement pump with him and successfully installed it He also mentioned how to prevent problems with the pump Absolutely excellent service.
Outstanding service. Our engineer was friendly, professional and resolved the problem quickly. He cleaned up perfectly and the price was excellent. Thank you Domex!
Wow. The guy come came to run a diagnostic our noisy washing machine was so rude to my wife. Its nice to have knowledge thats what you are paid for, but do not belittle people and if you are having a bad day or are frustrated call it a day or put on a smile. Borderline insulting (I was present at the end and he was way out of line) Said I will call back but really I wont I just wanted this guy out of our house. Domex shame on you.
Don’t ever use these people ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE I booked a second repair for the exact same fault they didn’t fix the first time they confirmed by email and text that the engineer would be there from 14:00 to 18:00 I get a phone call 12:00 on the day from the engineer saying he was 15 minutes away. I informed him that my appointment had been confirmed for 14:00 to 18:00 he then said “in that case I won’t be turning up “ and put the phone down I sent messages to customer service NO REPLY I sent text messages NO RESPONSE I called the help line only to be told I would have reschedule my appointment as they had cancelled because they NOT ME had changed the time of the appointment So I get penalised because their engineer finishes his previous job early a can’t be arsed to wait I took the afternoon off for this repair appointment Worst customer service I have ever experienced ABSOLUTELY APPALLED BY THE LACK OF CUSTOMER CARE BE WARNED
Tried calling thrice (10am-1pm Monday) to get some clarity before scheduling a repair appointment for my oven. Wasn't able to reach anybody or get a callback. I called the Siemens service instead, and spoke to a helpful person immediately. Siemens told me they automatically reserve parts to try to complete a repair on the first visit, whereas Domex appears to schedule a follow-up to come back with parts. I guess I'll be going with Siemens who are around the same price (£119 incl. VAT inside the M25).
The guy who came to fix my microwave oven today through Domestic & General was brilliant. He phoned me to say he was ten minutes away. He fixed my faulty microwave in less than 30 minutes. He was polite and friendly. Five stars.
Useless. They have have cancelled twice on the morning of with no explanation
Super helpful staff on the phone. Great communication before and during the repair, which required two visits. Engineers were polite, tidy and very efficient. Combined with reasonable pricing, Domex is a rare find in London.
Outstanding service - Stef was friendly, prompt and professional at a reasonable price
The engineer who came to fix my washing machine this morning was excellent — polite, helpful, and really professional. He got the job done quickly and everything is working perfectly now. I often find it hard to trust domestic engineers, plumbers, and builders, but I’m genuinely glad I found this company. Their costs are reasonable and clearly explained upfront, which makes the whole experience feel much more trustworthy. Highly recommended.
Came to repair my washing machine today and the fault is still there. What a waste of a day off. Didn't even test it to check, if they had they would have seen its still not working. If I could give 0 I would have, not the first experience of this crap company.
It was quick and easy to set up a repair of my Indesit washing machine that was refusing to fill up. My engineer arrived on time and explained the issue and got it sorted quickly for me. Reasonable prices, would be happy to use them again for appliance issues.
Engineer was excellent. He diagnosed the problem,fixed it and gave advice to stop it recurring.
Had little success with this firm re a freezer repair and do not understand why a firm like Miele would use them.
Thanks to Sid and Domex for the very swift response. I discovered my fridge was not working properly at a really bad time of year; Dec 23rd 😬. I logged a request with Domex and Sid arrived 09:30 on Xmas Eve. So these guys can really be relied upon. Sid said I was lucky to get an appt tbh. Prior to that, I wasn't optimistic in getting help so had rushed out and bought a mini fridge just in case, so now I have a spare fridge for the shed! Thanks Sid and Domex.
Very happy with the work: quick, professional, high quality, and reasonably priced. Highly recommended!
I’m very happy with the service. It was fast, reliable, traceable, and reasonably priced. The engineer was polite and professional. I also liked the SMS notifications and the MyRepair platform. One important improvement: please stop using bit.ly links in SMS messages. Link shorteners are heavily abused by subscription scams. Even as a fairly savvy IT user, I was almost caught by a “Market Now24” offer that appeared to lead to a £29.90/month subscription. I understand this is not Domex’s fault, but the use of bit.ly makes it harder to trust the message and easier for scams to blend in.
Engineer attended to fix my fridge two minutes later he suggested it’s short of gas or the compressor which very obvious asked for his fees didn’t sort nothing . Very disappointed
The absolute worst company, they don’t want to work. They spam you with messages the booking is happening today unless you want to cancel. And if the booking happens the engineer just drives past you and leaves. Contacting the costumer service is nightmare, especially the managers they will just argue with you and might even offend. I will have given them a 0 but it is not feasible. Absolute horrid
Engineer did a great job, super knowledgeable and helpful, can't fault his work. 3 star rating is because of the time it took between logging the issue and having a working washing machine again (10 days), and the communication from Domex about the likely turnaround time was not clear.
Very efficient booking system. Engineer called when on the way, was very helpful and polite, and diagnosed and repaired my oven very quickly. Overall a great experience.
Engineer was punctual, well dressed and very polite. He immediately put protective slips over his shoes and got to work. Identified the problem, discussed it with us and was quickly on his way. Would highly recommend.
Avoid like the plague. Dishwasher flooded our kitchen a month after installation, causing thousands of pounds of damage. When new engineer came out, he confirmed that it was installed incorrectly but customer service were adamant they owed nothing.
Great experience. Usama was very professional, punctual and fixed the issue very quickly.
Tafa identified that an iced-up fan was causing a problem in a Hisense fridge freezer and fixed it today. He was polite, good-humoured and efficient. Sasha was also very helpful when I phoned Domex yesterday. Pricing is very clear, and reasonable for London. I recommend this company.
Ivan from ServiceView (Parent company of Domex) was excellent. Superb communication all the way through to the end. Highly recommend purchasing kitchen replacement items from them as their service was 10/10.
Would not use again. This is the recommended Miele company, for a 4 year old £2k washing machine. There was a minor leak, but instead of doing the long term fix of ordering the spares and fixing it, he did the short term fix of applying a lot of glue around the area. Any future maintenance may now need to remove that glue. In addition, when the machine was out and the dirty floor exposed, he used our own laundry (clothing) to clean the floor. Kinda shocking overall... And I won't know until the future as to whether he shortened the life of a very expensive washing machine... What's the point in buying Miele if this is their approved maintenance? Job number 25450164 in case Domex want to say this didn't happen.
Excellent service. Easy to book, very knowledgeable engineers, affordable pricing. Thank you Domex!
Excellent service the agent Ivan was outstanding, responded to every E Mail with empathy and a clear commitment to resolve the issue. Numerous parts were required to repair the appliance and Ivan went above and beyond to ensure the parts were correct and dispatched promptly. This could have been a disaster with a difficult fault to determine Ivan gently led me to the correct parts and technical support to ensure they were fitted correctly. This resulted in a repair, bringing the appliance back to full working order. I would not hesitate to recommend the service and a big shout out to Ivan, whose support I could not have completed the repair without. Many thanks Pete
Domex offered a great Oven Repair Service for my 12 year old Caple Oven. Initially they ran a diagnostic check, before ordering the part required (was a switch fault). Over two visits, my engineer Diego was very courteous, efficient and knowledgable. I would definitely recommend.
Appalling service and zero responsibility. Had a technician come out to “repair” my dishwasher — but because there was no electrics at the time, it couldn’t even be tested. Fair enough, except once the power was back on, surprise surprise — it still didn’t work. When I called to report it, I was told it now counts as a new repair. Seriously? The manufacturer themselves confirmed it should be treated as an existing issue, yet this company refused to take any ownership. I rang again yesterday morning and was told an escalation had been raised. Two working days later — still nothing. No call, no email, no update. The irony? To complain about the lack of response, you have to raise another escalation… which also goes nowhere. Absolutely shocking communication, no accountability, and a complete lack of care for customers. Avoid this company at all costs.
Excellent service of our Cooker hood. Good communication about arrival time and possibility that it might need a new motor (it didn't, but they couldn't check until transformer replaced).
Excellent service.Arranged late afternoon for an engineer to attend the following day to fix our washing machine.Initial contact was good.Clear instructions and information about costs and offer of a time to suit for the repair.Was notified he would attend between 8-11am.Recieved a tracking link the following morning at 7.30am re engineer arrival time.He rang 5 minutes before arriving at 9.10am.Soheib was very polite and quickly diagnosed the fault and managed to replace the faulty heating element.Job completed in 1 hour.Paid by card and Soheib left at 10.15.Highly recommend.
this engineer seemed to understand the problem and worked hard for some to time to fix it and told me that he had been succesful in doing that. Of course it will take some time to know whether it was fully fixed or not but I have no reason to doubt that it has been.
It took a few days to get booked in but otherwise very professional and courteous.
Again, a very efficient service from Domex. They were able to offer me an earlier appointment than the initial time offered. The engineer kept me well informed of likely arrival time, was prompt, polite, efficient and friendly. And, above all! my cooker is now working ;)
Great service today to fix my washing machine. Explained the problem and fixed it. Would recommend.
Domex have repaired my washing machine twice now. Their engineers are friendly, polite and courteous. Leaving the space tidy and clean. In addition, the ability to book appointments online and track the estimated arrival time is extremely beneficial.
Reliable, sorted my issue and really nice people who turned up to our home too. So good to have our washing machine fixed when we thought we'd have to buy a new one. Will definitely use again.
Excellent service, great communication, highly recommended - a service company that provides exemplary service
Great communication throughout the repair process with Domex. I liked the split fee where you only pay the diagnostic amount if the issue cannot be fixed. Tafadzwa my engineer was very polite and fixed the issue with my fridge very quickly. I wouldn’t hesitate to use Domex again!
Jason fixed my freezer fridge! Meile. Professional efficient and fixed my unit in good time. Highly recommend
Absolute terrible customer service. 5 visits in machine still not repaired. No clean clothes or underwear to wear, no accountability taken. Terrible avoid.
So I have an Elica extractor hood which is not working. When I booked for the job and after words in domex website My Repair section, I provided all the info - manufacturer, model, serial number and what exactly is the possible probem. Their technician arrived on site and asked me what's the problem, I explained him and told him that I have provided all the info when I booked. He checked it and "diagnosed" that it needs swtich replacement. His company will order the "parts" as he is not carrying anything and will be back t fix it. For now, I had to pay for diagnosis. I did tell him that I had already diagnosed this and already provided all the info, are you sure I will get the parts and will not end up paying for this "diagnosis" only and nothing else. He said don't worry. Two days after job, I get the call from them that parts are not available (a plastic switch) and they cannot repair it. I was furious and so disappointed. I provided all the info already and all they could have done is confirm before sending the technician that the parts of this model will not be available, if needed, so are you sure you want us to visit and check it out. Then it would have been my call. But right now, I feel like scammed. The guy came in and told me what I already knew and I paid for it. This is bogus and appalling. And I feel it's better to get your local technicians to fix the stuff rather than these big companies. Very unhappy and feeling scammed. Even in their response to my feedback, they fail to acknowledge that they should have informed me before sending the technician that spare parts are NOT available of this device anymore.
Akhil was good engineer very friendly and spotted our problem and also told us what to do so that the washing machine and keep working for 2 years or so. I was very satisfied very Akhil
Kept informed of times regularly. Engineer very friendly and helpful. Have used this company for quite some time as found them very teliable
This was my first experience using Domex and it was a very pleasant one, booking an appointment was easy and the charges were totally transparent. The young man who visited was polite and did the job efficiently with good explanation of what was needed and what could possibly be needed in the future. I loved the fact that he used shoes covering and gloves. The company's website is easy to use which is a blessing for a senior like me. As much as I don't want to have any more repairs to my appliances should I need them I will use Domex for sure.
Very efficient repair service. I booked an engineer visit online through the Domex website. The engineer arrived at the appointed time the next day and repaired the oven (new heater element, fan and bulb). Friendly and helpful. One year parts guarantee. Cost was appropriate for the work done. Can recommend Domex highly.
Domex make money out of sending their repair staff to visit peoples homes. So they will always end up having multiple visits. They charged me £80 to visit my dishwasher. The repair guy said there was a part missing that would cause a leak and also that another part had broken. I agreed to pay for the new parts at £147. 3 weeks later they were due to arrive with the new parts. 30mins after their expected arrival time they phone me to say the parts they have received are broken and it will take another week. This really annoyed me so I went onto the web site for the Miele dishwashers, spoke to their parts department customer service team and they confirmed the missing part was nonsense and told me how I could fix the spinner - all for free. I don't think they are very skilled and their business model is dependent on having to make multiple visits so will also be expensive and slow.
I cannot recommend Domex enough. Everything was excellently communicated and fixed. All repairs and costs were transparent so I could understand and see exactly what was happening. Kim the engineer was fantastic, polite and quick to fix our oven. Overall a fantastic service!
Very professional and tidy.. didn’t have to wait too long. Will definitely use Domex again
- I called domex 6 months ago to repair my washing machine door, which had broken a few months before that. They fixed it without replacing the part. - the door broke again recently (6 months later). I had to pay another £140 to fix it with the new latch (still don’t know why they didn’t replace it last year). - 5 days later, the door is broken again. This time it doesn’t open and all clothes are stuck inside. You really need to sort your services out. This is absolutely not acceptable.
Excellent Service and Advice from Domex from start to finish. Easy booking online and good communications. Andrei the Engineer was very polite punctual and professional sorted out all my problems and gave good advice. Would Recommend.
Boris was friendly, polite and honest. Repaired my malfunctioning Caple wine chiller.
helpful, friendly technician who came in on time and was able to fix my oven. No complaints
Diagnosed the problem and got my machine fixed in good time, communication was great and they even managed to re-book my repair earlier than originally proposed. Great to have clean washed clothes on demand again and not trek to the parents house for laundry!
Excellent experience with Domex mending / replacing my hob overhead extractor fan. Very friendly and polite engineer, kept to timeframe and kept me updated throughout. Would definitely recommend!
Following a 10-minute repair at the cost of over £100, my fault returned after two and a half weeks. They expect me to pay the labour charge again to come back. The 1-year guarantee is basically a lie. Beware. Edit addressing the response: Choice wording again there. You will conduct a diagnostic free of charge, but you will charge me nearly £50 again as a flat rate for any labour needed. Spin it however you want. The fact is you are asking me to pay you for not correctly diagnosing or carrying out the necessary labour on your first visit. Also, regarding the guarantee you're implying I've misrepresented. From your website: "we offer a 1 year guarantee as standard on all parts and labour." And from the same page: "You get an industry leading 12 months guarantee on your repair including any electrical / mechanical (non-cosmetic) parts we fit." Do I really need to argue the language? Even the word "including" there is a statement of the repair itself being covered, excluding parts. And now from the booking email I assume you're referring to: "We will provide you with a 12 month guarantee on any electrical or mechanical parts we fit. This means that if the same fault occurs again, we will provide a repair at no additional cost to you. However, if a different (unrelated) fault occurs, this would be treated as a new repair and further charges would apply." Is it really that much of a stretch to think that from these statements, I wouldn't expect a certain standard of service? Like a courtesy visit after less than 3 weeks before exactly the same (very much related) fault reappears. Edit (again) on 1/4/25: Just to be clear, this isn't an April fools. My negative reviews here and elsewhere did encourage Domex to send the same engineer back completely free of charge. This time, they seemed to give the machine a bit more attention, identifying a new issue and replacing a part. However, turns out they didn't reconnect the pipe to the condenser, so I had to stop my drying test run half way through, clean up the flood in the kitchen, open the machine up and finish the job myself.
Once again, Pavlin from Domex saves the day. A spring broke on our integral dishwasher door, leaving it dangerously heavy and liable to break someone's leg if it dropped. I contacted Domex, booked a repair for 3 days later and Pavlin arrived on time and fitted two new springs within the hour. Great service and reasonably priced. Thank you.
Nick was a thorough professional. Finished the job in 20 min and dishwasher is working fine. Thanks Nick.
Really efficient. Was updated with timings, fees explained clearly and the engineers arrived on time and fixed the item with no issue .Will definitely use again .
Very professional, efficient and quick to respond. Truly impressed with the service provided and would recommend them.
Very happy customer. I’ve used Domex services several times and the engineers are always timely, work completed to good quality, issues explained clearly to me and most of all the repair costs are very reasonable in comparison to buying new appliances. The online booking tool is easy to used. I would recommend Domex anytime.
Hanan was extremely courteous, friendly and effective. He kept us fully informed about the timing of his visit. We were delighted with the service he provided and his very agreeable manner. .
Really impressed with punctuality, politeness and quality of job. Surprised in the right way by the bill too.
The whole process of booking an appointment was easy. I was kept up to date throughout the process The engineer that came to fix my dishwasher did a great job
I wouldn't recommend it. Very bad experience, I spent £130,00 pounds to fix a washing machine that leaks a bit. They didn't solve the problem. They wouldn't give me the money back. They want me to pay £120.00 more to try more of they repairs 😡 I would give it no stars.
If I could I would give it no stars at all. I wouldn't recommend it. Very bad experience, The service man who came to my house was not helpful. He was very fast doing a very dodgy job and leaving quickly. I spent £130,00 pounds to fix a washing machine that leaks a bit. They didn't solve the problem. They wouldn't give me the money back. They want me to pay £120.00 more to try more of they repairs 😡
Excellent service with flexibility so that the engineer was able to fix another problem that arose whilst he was here.
Excellent service by Kuda - my neighbour! Prompt arrival, ID provided without request and professional throughout. Required repair identified and completed within an hour. Very happy with the service and strongly recommend.
I wish I could give a negative rating, the fact that I need to even give one star just to write this review feels very wrong! My washer dryer is under warranty. The washer/dryer machine was working fine on a cold wash, the issue was that is wasn’t heating up so I was unable to do a hot wash or use the machine for drying. The first engineer came and BROKE the part that he was supposed to replace. He had to leave and order a replacement (he didn’t have another in his van apparently). To make things worse he didn’t even have the sense to put the machine back together so I was left unable to at least cold wash. A WEEK later another engineer came, he fiddled around with the machine for 45 minutes, said it’s fixed and left. When I used the machine after he’d gone the same problem was still there and WORSE - the machine now had a burning smell coming from it!! When I called to complain they didn’t care, just said they’ll send a message/link as I need to complain via that. Weeks later I’m still left without a washer/dryer and have heard NOTHING from this company. Your highly incompetent staff and engineers need to learn how to do their job properly! Absolute disgrace!
Excellent service as always from Domex. Engineers are knowledgeable, professional and overall the service for a call out is good value imo.
Very professional and efficient service from start to finish. Domex have their processes sorted; an easy to use and effective on-line repair booking and tracking system, good over the phone support, and professional, prompt and polite engineers. Highly recommended.
Our washer was having issues and we called for a repaired; our engineer was Stefan, he was very professional, took the time to explain the issue, and the solution as well as given us tips to maintain the unit. He made sure the washer was in place after he was done, very helpful. Thank you for the quick response and getting our washer back in service
It was a simple job but I needed to get it done by a professional. Very easy to book. Very clear pricing structure. Turned up when they said they would. Did the job properly and answered my questions. The only thing was I would have liked to have a downloadable receipt instead of just seeing it on the web page. I like to keep receipts for my records so ended up having to print screen the page and keeping a photo of it. Would recommend the company.
Super responsive, easy to arrange, transparent on price (which were also very reasonable). Highly recommend Domex for washing machine repairs based on my experience
I always have confidence in Domex engineers. As soon as Josh started looking at my washer-dryer I knew he'd do a great job of fixing it - he obviously knew exactly what he was doing and cared about fixing it properly. He was quick, efficient and tidy. The cost was exactly as quoted and the communication about the engineer's time of arrival was very helpful.
Gancho was excellent! Found the problem with our oven and replaced the part so swiftly. He made sure it was working once installed. Cannot recommend him enough! A great service.
On time; on agreed price; friendly service; experienced engineer. Got the problem and answered sorted without drama and fuss.
Very pleasant and tidy workman. Give him top marks . Efficient and professional approach. Good explanation of the problem. Prompt repair by same employee is a nice touch. Reasonable price.
Absolutely fabulous service from Kim this morning. Was here within 30mins of responding ‘today’ on the ‘your service can be earlier’ text. Repaired in super quick time, cleaned up all the mess and was super kind and respectful. Also a big thank you so much for giving great advice on taking care of my dishwasher. Highly recommend this service. FYI future customers: please make sure to arrange parking within your estates. It’s essential for them to carry out the repair in good time without the extra worry of parking tickets and long shleps to the can together parts needed!
Thank you to the Domex engineer called Sid. I had 2 visits from him, one to diagnose the problem and again today when he replaced the faulty part. Sid is a lovely engineer, polite, smiley and thoughtful, with a wealth of knowledge and hints and tips for my appliance. Thankfully he repaired my oven so I now have a functioning oven in time to cook Christmas dinner! Thanks Sid and I wish you a very Happy Christmas.
Excellent service being the second time we’ve used Domex (different appliances). Very slick booking process, really good availability and the engineer was friendly, tidy, and experienced. Such good value for money.
Good efficient service. Expensive but accept that on account of the way job was handled.
Arrived within 25 minutes of me filling out the web form! The engineer Gancho was really good. Fixed my broken fridge freezer and bill was £119 which I thought was good. Would definitely use Domex again.
Appalling customer service from this company. Liars who tell you a part isn't covered when it explicitly is covered under the manufacturer warranty. The engineers appear to be incompetent and took 3 visits to fix a small leak actually making it far worse and damaging kickboards from flooding. Would not recommend anyone use this company.
Would highly recommend Domex. Very helpful and polite on the phone to book my appointment and the engineer was on time, respected my property, diagnosed the issue, and then very quickly Domex came back with a price to replace the part and the cost. Costs of visit and subsequent visit to replace the part very reasonable. From start to finish really lovely company to deal with and totally stress free.
This is the 2nd time Domex have come out to fix our washer/dryer, and the 2nd time they have charged us for a "fix" that did nothing of the sort. The washer/dryer is still not fixed but they charged us anyway despite their booking form explicitly stating "You won't pay the repair fee if we can't repair the appliance". Do not use.
Rangemaster’s hob was repaired perfectly. Booking was so easy and fee is reasonable, the engineer Daniel was so helpful and did great job. Thanks!
Was really impressed with this company. Got a next day appointment, fees were clear and up front, and the issue with my machine was quickly found and clearly explained. The engineer was really friendly and helpful. Will use again!
The appointment was easy to book, and Domex's web portal and communications are excellent, unfussy, functional. and helpful. Technician Mark arrived early, having first phoned to confirm I was home. He was polite, friendly and helpful, explaining the nature of the fault and that it was partly due to wear. Nonetheless he sorted it out, answering my questions and giving me some useful advice along the way.
Excellent service! Very prompt, clear and helpful. I’d highly recommend Domex.
I waited in all morning as agreed and the engineer was still 15 minutes late. I am now late for work. He had the nerve to try and bill me after the office conceded I would not be charged. I am really annoyed.
Hi I had 2 engineers from domex come to house for a Samsung washing machine in 2 different dates not only they were both late as they did not have a clue in what to do all they had to do is move the machine out and see what was the issue but they didn’t even bother very bad service I hade a engineer in today from we repair company and he did a great job with in 30 minutes he found the issue and fixed
Flexible, easy to book, professional, efficient and friendly, modest in pricing
Great service from Domex. The engineer Venko was on time, polite and efficient. Reasonable price too.
Thank you for arranging this washing machine repair. Through domestic and general and ensuringwas updated with emails and texts. Alex came on time, respected my property. Did amazing job and cleaned up after himself. Thank you Alex and team Sent from Outlook for Android
I would put zero stars if I could. 5 visits over a 2 month period and washing machine is STILL not fixed!! I asked them “how long will the repairs go on for, months or years?” They have replaced every part and still adamant on sending more people out even though they cannot and have not fixed the machine. And they cannot guarantee that the machine will be fixed and/or when yet cannot admit/confirm they cannot fix it despite coming out 5 times now! Also told me all engineers reports are with LG- yet LG have not received anything from Domex. Appalling!
Soheib was great, respectful, hard working, sorted out the issue then and there.
Tony arrived when he said he would. He put covers over his shoes to protect my carpets. He checked with me that I knew that I would have to pay for his time and any parts that would be needed as my fridge/freezer was out of warranty. He knew what he was doing and was able to rectify the issue (a airlock in a pipe) very quickly. Throughout the visit he was unfailingly courteous … a great asset to your company and I would certainly be happy to use your company for any future domestic repairs.
Domex replaced the motor brushes on the washing machine. The engineer was very professional and polite. Great service.
Justin came today for our washing machine, he was fantastic, really friendly and made our washing machine work in no time, thank you so much !
The engineer was efficient and helpful, showing me exactly what had failed and replacing it quickly. I am very happy with the service.
Domex team was very helpful and efficient when my washing machine broke. They managed to find an engineer available on the same day which was extremely helpful. Communication via app was convenient, easy and well organised. The engineer arrived on time. He left my place tidy and neat despite having to deal with quite a messy task. Payments were handled online, updates sent by emails and text messages. Overall I am very much pleased with their service. Highly recommend.
Super easy and convenient online booking. Perfect communication at every stage. I have used Domex to rescue several of my appliances. The engineers always explain the fault, which I appreciate. Will definitely use them again.
Ashok arrived punctually, even some minutes before time slot. Cleared a particularly difficult limescale issue in filter area. Efficient and courteous Engineer.
Many thanks, great communication and my engineer was super polite and got the job done very efficiently
I would like to thank you for sending an exceptionally good engineer and person. He has applied 2 visits in past 2 weeks
Arrived within the anticipated time. Identified the problem - fridge freezer’s blocked drain and resolved it. He cleared the drain, removed the ice, dried the area and put the freezer drawers back. The engineer was not only able and competent but courteous and a delight. I will certainly call on DOMEX to resolve any future white goods problems.
Fantastic service, very professional and thorough job. The engineer called me with the expected arrival time and arrived on time. I had my washing machine fixed and couldn't have hoped for a better service. thank you
Problem was diagnosed quickly, the engineer had the replacement part on his van and replaced and put the washing machine back very efficiently. Would recommend and will use Domex again
Domex were excellent. An engineer was sent to me very quickly after receiving the request and Udhaya was able to fix my appliance there and then. Very pleased, thank you.
The technician was friendly and polite. Fixed the fridge and put everything back where it belonged.
These guys took on my Miele appliance repair and I hadn't used them before so didn't know what to expect. I have to say the experience couldn't have been better from start to finish. Clear booking and visibility over timings and costs all the way through the process and then a great engineer who fixed my appliance then and there and couldn't have been more considerate in my home. Thank you Great Job
The repair was carried out on time, quickly and efficiently. Andrei went to a lot of trouble to explain the problem and how to better maintain our Miele washing machine.
Our Samsung fridge/freezer had frozen pools of water appearing at the bottom of the freezer once or twice a day. We contacted Domex and Kosta Bakalov came out the next morning and fixed the problem in about half an hour. He was extremely knowledgeable and friendly, and showed us what the problem was and how he would fix it. I would definitely call on him again if we had any further problems with our fridge/freezer.
Great value, great communication and the engineer Vadim was really experienced and quite obviously wanted to do the best job he could. Would recommend highly
Had a faulty washing machine repaired in which the drain hose was replaced. I've use Domex for a number of years now, but have noticed that the price I pay for parts is usually higher than if I sourced directly myself - so looks like, to me, that they are also profitting on the parts too. In my example, I was charged £21 for a drain hose, where these are widely available for less than £10. It's only a £10 difference in monetary terms, but it works out at 50% more in real terms. That's quite a mark up
The serviceman came on time. He was incredibly polite and he showed his ID and wore shoe covers before entering. I really appreciate all these as my wife was alone with our little baby. He was careful to diagnose and took time to clean up after him. Would recommend Domex and five stars for Adnan!
Excellent from start to finish. Updated frequently with booking/visit. Engineer prompt. Extremely knowledgable. Fixed elica extractor. Highly recommend & will definitely use again.
Our landlord's agent recommended Domex as we needed a technician to come to repair our washing machine. It couldn't be easier to book a same-day appointment, no hidden charges, onsite payment and receipt received in minutes via email. Joshua was punctual, professional, talked through the issue and repair and how to prevent it in the future with easy cost free tip. I'd really recommend their service
Easy to book, regular updates from the engineer on when he would arrive and a quick repair. Very satisfied.
Very good service. Engineer was prompt and knowledgable. Would recommend to others
Engineer arrived as scheduled, was polite and respectful. He investigated the problem and was able to resolve the issue very quickly. He continued to do a proper check to ensure there were no other issues and tested the machine to make sure it was working fine before he left. He also gave us some useful advice on caring for our particular machine. Very happy with this service
Excellent service from Diego one again - washing machine fixed as expected, and great customer service
What I like about Domex is their reliability. They arrive when they say they will and I have always found Nick very knowledgeable and helpful.
I had a blocked Miele dishwasher. Ashor, the engineer, repaired it and got it working again. He was thorough, took his time to check everything, explained the problem to me, and was careful to do a good job. I would use Domex Appliance again if I need future repairs, especially with qualified engineers like Ashor.
Hello arrived on time, did diagnostics on the washing machine. And did the required repairs. Explained everything. Very respectful to me and my property. Would highly recommend.
Danial arrived as stated, he was polite and professional, he repaired my oven, explained what the problem was and noted parts that may be needed in the future. 5 🌟 service all round. Thank you
Excellent work and the engineer was very helpful and kind. Showed us how to properly use the washing machine. Excellent service 👍
I found Domex to be very professional, helpful and reliable. It was easy to arrange a visit and the engineer was thorough, polite and helpful. I would use this service again
Booking an appointment was easy on their website. Comms were excellent and most importantly, Alexis the technician, turned up when he said he was going to do. The repair was carried out efficiently and without fuss. Excellent service!
I have been waiting for my appointment for about 2 weeks only for the engineer to not even attempt to enter the building. The concierge was fully aware of their arrival and they said nobody from Domex arrived. I have asked for photos as proof that the engineer attended. I do not even recognise the buildings in the photo and they have already assigned the engineer somewhere else and had to reschedule me for an even later date. Domex came back in 2 days after rescheduling but they refused to do the job, because they cannot find parking nearby. There have been many service company in my building and they are the only ones who refused to do the job because they cannot find parking.
Not very pleasant experience after assessment I was told it was a hinge and after waiting 2 weeks for parts to find out it was not a hing I have to find out directly from producer that it was a whole door and the cost which make it I repairable But Domecq excuse themselves saying that their diagnose was correct when in fact was very obvious it was not very competent staff assessment it was the door and he was advised by the engineer in turn that it was the hinge I would not recommend the company I spent £49 for nothing and they waste my time as well
My engineer Nayana was charming. He was respectful and explained everything beautifully. He also repaired my wine chiller without a need for a return visit which I was delighted about.
The communication was good with a phonecall when that engineer was on the way. The engineer was polite and professional. He presented his ID when he arrived and I was able to match it and identify him from the picture on the webpage. He applied shoe covers to his feet. He was able to identify the issue and repair it quickly.
Really nice friendly engineer who solved the problem quickly and professionally
Easy to explain and report problem Easy to arrange appointments online. Able to message company to explain suitable appointment times Engineer polite and very thorough. Explained work done when finished repair Easy to arrange payment and obtain receipt Very happy overall ☺️ 😊 Many thanks 😊 🙏.
My disabled mother-in-law is suffering, while Domex engineers fail to repair the faulty on our new washing machine Our washing machine is leaking water, a lot of water and Domex have visited my home on 4 occasions and have failed to repair machine. The engineer has mislead my wife, almost treating her like a fool, so I decided to take time of work to see what is going on. Today 13th May the engineer arrives and repeats all wot he had done on his previous visits, I asked him if he knew wot the problem is and he replied, “I don’t know”, so I asked if he had made any reports from his previous visits and he said no. My disabled mother is suffering while Domex fail to resolve our issue. I will keep you all updated
Absolutely terrible do not advise. I have been very stressed and upset the past couple months. I have wasted a lot of time calling and chasing this company and still not resolved. Not reliable will change appointments last minute and lie about repair reports. They have not fixed my appliance for 6 weeks now and still waiting. Also if you read the previous reviews I am not the only one experiencing this awful service. Avoid this company.
Terrible service and this 4.6 star rating is questionable. Requested very specifically for a part to be replaced and after an ordeal trying to book a time (they provide 6 hour long "time slots") they send someone WITHOUT the part that was requested. I called them up and all they had to say was "we don't send parts till we know the problem, you can use another service if you want". Their engineer's "diagnosis" was that they need the part that I had requested, well done Sherlock! If you value your time, need someone to not drag on a job and get it done efficiently then please look elsewhere.
This is the third time that I've used Domex for an appliance repair and if anything else breaks I'll happily use them again. They are easy to contact, provide comprehensive information about upfront and potential follow on costs in terms of labour, parts. They are quick in arranging for an appointment and turn up on time. They fixed all three problems we had and explained the issues. What's not to like?
Mark did an excellent job fixing my washing machine incredibly helpful and knowledgeable thank you so much ☺️
Amazing service from our engineer, Venko! Everything was well-communicated, he arrived promptly, diagnosed and fixed our washer in just a short while! Our washer is now back up running again thanks to Venko!
Easy to book and good communication on the day. Oven Clock wiring problem was resolved quickly. I was impressed with the service. Thanks
Well done Alex - Domex Engineer-for a professional customer service and repair. Punctual and courteous as well. Keep it up!
Very easy and quick response. My dishwasher issue was resolved and the contractor was good at their job.
Mark was fantastic, he quickly identified two things that needed looking at and fixed them very quickly, the difference to the machine has been amazing and it is now working perfectly. He was efficient, polite, gave good advice, talked me through the issues and cleaned up afterwards, could not ask for a better service.
I would be vary wary of the 5* reviews here. If you look closely, they all follow the same structure and pattern. Avoid entirely. My experience included Domex cancelling our appointment twice, the first due to "having to order parts", and second due to "illness" which seems to be a recurring issue at Domex. When the engineer visited two weeks later to fix our washing machine, he didn't have the spare parts (that we had been waiting for) and insisted a glueing of a tube/pipe would suffice. When i asked him why can't he just use a new tube/pipe, he said "this will be fine." The next day we had even more standing water on our floor than before, and since then the customer experience has been atrocious and it remains unfixed.
A Domestic engineer was sent to repair my Hide n slide NEFF oven door (damaged by a Fantastic Services oven cleaner guy) the engineer didn't know how to repair it I showed him a YouTube clip on how the door should slide once it's opened, he didn't want 5o know, he said the door opens and closes when you hold the handle and to him thete was nothing to repair. I told him the mechanism for the slide n hide was damaged and that's the part that needed reparing. He wouldn't listen and just left. He was very rude and ignorant to what repair man should be capable of repairing- a total Con - never use them!
Domex engineer caused a leek and scratched the wall. I booked Domex when my washing machine malfunctioned in the first week of January 2024. Initially, their communication was good and they sent an engineer to diagnose the problem and quote for the repair. They proceeded to order the replacement part and book an appointment to do the repair. So far so good. A different engineer came to do the work in early February and things started to go wrong from there. He replaced the part but said the repair was incomplete and that actually another part was required. He struggled to put the washing machine back under the counter and said that it was going to be a two person job to put it back. I have a modest London flat and having a washing machine fully out from under the kitchen counter (for over a month!) is a significant inconvenience. Shortly after the engineer departed we noticed that the pipes leading to our gas boiler was leaking (dripping water) - the boiler is directly above the washing machine with pipes leading down right next to it. The obvious assumption is that the pipes have been bumped/damaged when he struggled to maneuver it back under the counter. There was also a 3 inch scratch along the wall next to the washing machine. I called Domex the next day to report the leak, the fact that the repair was incomplete and that the machine was not put back in place. I lodged a complaint regarding the leak and Domex said it will be reviewed by their technical department and get back to me. Meanwhile I arranged for the leak to be repaired myself. A month on, I have followed up with Domex but they just say it's being reviewed and don't bother getting back to me. The ordered the replacement part and came on the 9th March to finally complete the repairs. Only one engineer came and he had no issue putting the washing machine back under the counter. Domex have not accepted responsibility for the leak or apologise for the inconvenience. I have given up and decided to post a review instead of continuing to chase them.
Had engineer called Anan repair my washing machine .He was so professional and cleaned up afterwards a very pleasant young man an asset to Domex
Purchased a brand new Lg fridge and upon installation the ice tasted rotten and plastic kind of taste. I emptied the ice 6 times. Lg sent a domex engineer by the name of sive. Replaced the ice maker (clearly was faulty otherwise why replace it) however the ice continued to taste bad. He came a second time confirming a bad taste then called his superior and spoke outside of my house. Upon returning all of a sudden the ice tastes fine to him. All I needed was the engineer to confirm the fault but refused to do so. He said one thing in person and writes something else on the report. It’s almost like they don’t want to confirm a fault with the fridge because it comes out of their own pocket. And he then slayed my character saying I wanted a Samsung fridge when I simply mentioned my previous Samsung fridge didn’t have an issue like this . Absolute waste of time. They act worse than McDonald workers when you ask for extra sauce it’s like it’s going to kill them for a customer being on the verge of an exchange. Just confirm the fault so I can go back to the supplier who said they’ll happily exchange the fridge if the engineer confirm it but they don’t. Engineer is a liar says one thing to me and writes a completely different report. Shame on them as well as the second engineer Florin who said to me they’ll get in trouble to write the fridge off. Shameless people
Cosmin was so professional and kind. He was quick at fixing my machine and even gave me advice on how to manage the situation if it happens again. Such a lovely guy. It was a pleasure speaking to him.
Clear pricing, easy to book and track the engineer. Engineer was friendly, professional and fixed our issue quicky. Can't recommend this folks enough.
Our engineer Arshid is experienced, answered all the questions we have asked very politely.
Have had both our main fridge and wine fridge serviced and repaired now. Really happy with it and very reliable. Our engineer Nas was knowledgable and friendly, would recommend to anyone looking to get old fridges repaired.
Fantastic service to fix my dishwasher, diligent, friendly and sorted the problem quickly.
edit to my review: would be Zero stars if wasn't for the 2nd engineer Sid who came First visit 27th jan 2024 by Boris thought it was fixed , as was told to wait 12hours for compressor to kick in. It never did so not fixed. 2nd visit on 2nd feb by Sid who investigated issue properly found power inverter fitted by first engineer was a 500 instead of a 750 & it need another part the main pcb that should have been diagnosed on the first visit. 3rd visit 15/02/2024 by Sid who seems to know what he is doing. Finally fixed after fitting correct power inverter and new pcb, In reality should have been fixed at least by the 2nd visit had it been diagnosed correctly in the first place. 3 days taken off as holiday which I'll never get back, should have been 2 days at the very maximum.
I had very good experience with my first time using Domex. The engineer Alex who came was very professional by showing his ID card straight away upon arrival. He was very efficient in diagnosing the problem of the machine and informed me what the next steps would be. The same day he reported back to the team who contacted me with a quote and everyone who I spoke to was very helpful, and friendly. Although I didn't go ahead with any further services, this was down to needing to replace the whole machine, everyone seems very highly trained in delivering very good customer service and I would highly recommend using this company. Thank you, Melissa
Can't be faulted. Simple to book online. Very clear terms/charges in advance. Extremely polite and cheerful engineer who explained the issues clearly - and then replaced the necessary parts (which he had with him). All done within the hour. Highly recommended.
The engineer alerted me to when he was arriving. He arrived on time. My husband spoke to the engineer and found him efficient. He fixed the dyer.
Very good technician Polite and helpful Checked and solved the defect quickly So over all very good B G Lacey
spent 6 weeks to fix my washing machine still not fixed and they closed the case becomes i did not pick up the phone 1 time as i was away and they say on the portal that its fixed try to avoid at all costs
Absolutely avoid, you’ll never get your repair done. They left us without a working oven for 2 months. They turned up 3 times. First time they had no idea what part they needed, despite being sent photos as requested several times. Then after two weeks waiting they ordered the wrong part. Two weeks again and they break the part needed in their warehouse. Awful! Quick to take your money but won’t ever repair what you paid them to.
Booked appointment with Domex for their engineer to fix a big problem with our washing machine. Great communication re arrival time at every stage of the process. Engineer, Adam, was courteous and very professional in every way, went the extra mile to make sure the customers were happy. First class service.
Excellent service from start to finish. Boris, our engineer, was knowledgeable, efficient and charming. Domex’s number is now saved in my phone.
First assessment visit was fine. Second repair visit was delayed (not the date booked) and the wrong parts. Third visit also delayed by two weeks. It is costing me a fortune to get the washing done at the launderette. If I'd known how long it would take then a new washing machine would have been cheaper and probably more convenient. First phoned 3 Jan. Potential fix date 7 Feb. Site engineers have all been good.
Repair visit for cooker and hob set up very quickly. Engineer had correct spare parts with him for first job. Used his skill to resolve an ignition fault in second job, no parts needed. Very polite, and all clean and tidy at the finish. Would recommend to others.
The engineers were prompt and friendly and efficient. I had a phone call when they were half an hour away so I knew to expect them
Poor service. After asking all details and pictures and promising that the part will be available, the engineer said he does not have the part and he has come to take pictures and will then order the part. Seems the company right hand does not know what the left hand is doing. Poor strategy and communication. Waste of time off taken for the appointment.
My Miele washing machine went wrong and I was forwarded to Domex in Epsom. They booked in a date of 22nd which was keeping me waiting over 10 days but I was told as always these days they were very busy. I have rung today to see if they can possibly get me booked in earlier and was told that the appointment had been put back to the 24th January. I have complained about this as I was not even informed and to be left without a washing machine for in excess of two weeks is not acceptable. I was told I would be put on hold whilst they looked into this. I have now been on the phone for 37 minutes listening to the music on their telephone line !! Terrible customer service as I will have to hang up soon as I have meetings to attend but if you read this Domex please call me back on my mobile number.
Problem solved quickly and efficiently. Friendly engineer. Great value for money will use in the future if I need too.
Engineer (Martin) called in advance, arrived on time, was very polite and respectful of the property. He carried out a thorough investigation, fixed the issue, cleaned and tested the appliance, a Miele tumble dryer. He, was thoroughly professional and highly recommended. I am impressed with Domex.
Professional and expedient service - diagnosed and fixed a dishwasher problem quickly, explained clearly, left the work area tidy. Would recommend.
Nayana was great. He was polite and friendly. He did a very good job and explained everything to me. 5 stars! Avril Phillips
Washing machine was working but couldn't change cycle, after second visit and £438 part paid for, it was left completely broken and I was asked to fork out several hundred pounds for an additional part. I declined and asked them to return it to its original condition. They then didn't turn up to the next appointment, and after the second appointment said they couldn't fix it. I have now had 4 appointments and no fix :(
Fantastic- the engineer was extremely polite and did a brilliant job fixing my cooker. Thank you! Editing this to say they have also done a brilliant job fixing my dishwasher. Thanks, Josh! Editing again as Gaucho just fixed my fridge and did a great job. (These are 3 jobs over a number of years.)
Mark was great, fixed my machine which an engineer from another company wasn't able to do! Was without it for almost a month😔Thanks Mark😊
Vladislav was really professional and quick to repair the oven. Such a relief to have it working in time for Christmas!
When our fridge stopped working, I found it fast and easy to book a visit from Domex. The engineer, Vadym, was prompt and courteous and gave a helpful description of what he was investigating while looking at the fridge. He managed to get our fridge back up and running within an hour or two so we were very grateful. Thanks!
My first time using Domex and I was very impressed, from the lady that took my initial enquiry to the engineer who came out. He was incredibly thorough with his diagnostic and repaired my oven efficiently and tidily. Will recommend
Fantastic job. Engineer was prompt, polite, completed works quickly and to a high standard. Explained everything clearly, fault fully corrected and repaired. Swept and tidied the area completely after finishing repairs. Highly recommended.
Booked for the service yesterday to repair my oven ,the engineer came today ,message me in the morning with the time frame ,called me before as well ,the engineer was very professional and friendly. No hidden costs ,5 stars service!!!
I booked online and got confirmation back immediately. The following morning I had a more detailed email. Then later I got my time slot for the next day. Kostas rang to say when he would be with me and he was. He was polite and efficient and tidy. The problem was fixed very quickly I would highly recommend.
Very helpful engineer. A cost effective solution that repaired the machine, so that it now works. Thank you!
The repair team used my towels for cleaning up dirty water during the repair. They should have brought their own cloth and if they didn't have it, they could have asked for one and I would provide, not take my face cloth without authorisation. However, the engineer and the company apologised for this misconduct and refunded the cost of the damaged items. This is much appreciated and I have therefore updated my review and awarded them 5 stars.
Waited in all day for a repair and they flat out didn’t show up or call. Spoke to customer service who were arrogant and condescending and finally found out they wrote the wrong address. They say their engineer tried to call twice but miraculously the calls didn’t show up on my phone—it must have been a system error. How very convenient. They fixed the wrong address and then said the next time they could visit was 10 days later! And if I wanted to complain, to talk to the manufacturer. In those exact words. Arrogant, incompetent, rude, taking no accountability. Avoid like the plaque. This company needs to go out of business because they’re don’t deserve to be in service.
I have been using Domex for years for appliance repairs. Honestly, this is my favourite British company. They are so reliable and reasonably priced and well trained. Once I tried another repair company and I so regretted it.
Excellent service. Attending engineer was very professional, calling ahead to advise a more accurate arrival time. Their online portal provides picture and details of engineer and van registration ahead of the appointment which was also appreciated. Machine was fixed there and then, as part was on hand in the van, with the engineer taking care to protect my carpet from appliance feet where it needed pulling out. Will definately use again for any further appliance issues.
Great service from Ivo. Such a pleasant engineer - a real problem solver. Thanks Ivo for getting a very old gas oven up and working again.
Ivo was very professional, friendly and efficient fixing our gas cooker - definitely recommend Domex and Ivo!
We had a great experience with Domex. This is by far the best home appliance repair service we've used and now wouldn't go anywhere else. Alex, our engineer, was friendly and professional, worked quickly, and was transparent about what needed to be done/replaced and the cost of the parts. The engineers seem to have well stocked vans, so we've not had to wait for a part on either occasion we've used Domex; so helpful when a critical home appliance is knocked out of service!
Very good service; great communication ahead of arrival and when on site. Good follow up.
Excellent service. Engineer was knowledgeable about what he was doing and proactively communicated. Very happy to have a working washing machine again!
Kept us in touch with planned timing, diagnosed the issue quickly, had the right spares with him and completed the job. Very efficient and capable.
We have a Miele washing machine and the filter had been taken out on Monday. The filter was screwed back in but not secure. The machine was turned on and a warning light came on (F138) which meant that there was a water leak and a service call was required. Phoned Miele customer support who quoted a three week delay but suggested we contacted Domex. Domex responded professionally and within two days has fixed the problem. Much better value than Miele support!
Dishwasher repair carried out by Alex very efficiently and in under one hour. Have used Domex twice before and they have always been good. Very pleased with their service.
It was easy to book on a panic day of RCD triggers and to get the engineer assigned with in a days notice. Victor, went above and beyond identifying the issue quickly with our Fridge / Freezer and fixing it. He kindly also addressed the issue with our washing machine. Over all, super happy with the whole team. Please keep up with this level of service. I cannot recommend highly enough!!
The Engineer arrived at the schdulled. He was polite and efficent and resvovled the problem excatly what i had hoped for.
First time i used Domex! Engineer has a good knowledge! Friendly, quick and organized and professional! His called me before arrived! Saved me more than £100!
Andrei came to fix our washing machine. He went above and beyond in all areas despite him working/driving a long day. A true gentleman. Booking process, tracking and everything was first rate. Domex were quick to reply to messages too. The whole package, well done!!
The service is very professional, the maintenance staff bring their own shoe covers, and the repairs are fast.
I booked Domex on line and they came the next day. The communication about arrival time was excellent. The engineer identified the fault and fixed it on the first visit. All round good job.
Domex were assigned by Domestic and General as a third party repair company for my washer dryer recently, and whilst it eventually got written off because it was in a worse state than originally thought, Domex were brilliant! They were very helpful on the phone when I was looking for updates on spares, and the engineers that visited the house were very honest and professional. They also give you an accurate time window that you can keep track of on their website, which is always useful.
This is the 2nd time I have used this company and I am happy that Josh was able to reset the dryer in my 10 year + washer dryer so that it can last a bit longer. Also received helpful advice re acoustic floor mat. Will use this company again should the need arises.
Communication was excellent from start to finish. Our engineer Attila was great. A good experience all round. Will definitely use again.
Engineer turned up just said it's the bearings, they will make another appointment he was with me 5 minutes. He had no bearings on him even though I had already said when it was booked I think it is the bearings. So now got to wait I was also told the heater was not working properly but the engineer never mentioned that . My machine is about 2 to 3 years old LG and £600 .
Domex do a fantastic job. We've had them out a couple of times for different appliances. Each time someone friendly, helpful and knowledgeable appears and puts things right. Fully recommend.
Our first call was on the 14th of august for a broken washing machine. They first visited on the 18th of August. They sent someone out he said "needs a part, ill order it" 2 engineers arrived on the 7th of september and claimed it was the wrong part. So they ordered another. This mystery part was unavailable and had no timeline to when it would arrive. We conplained and they sent out the same guy who came first on the 11th of October. Who said there was no part available and he shouldnt be here without another person. We complained again and were originally told that because someone came out we cannot request a new washing machine for 15 days as each visit resets the wait time. The customer service reps have been unhelpful to a degree i never knew possible and only making a complaint to a manger did we get any answers. Its been 66 days, constant mishaps, wrong parts and being told to call the manufacturer constantly to chase up parts for domex. Avoid at all costs. UPDATE: its now been 75 days since our repair and our engineer called in sick. 75 days without a washing machine. We are 10 days away from being without a dishwasher for a quater of a year. Domex still telling us it isnt their fault.
Victor was extremely helpful and efficient. He quickly resolved the problem with our machine. He explained all that he was doing and gave advice on how to maintain the machine in the future, as well as doing a diagnostic test on all the other machine components.
Our dishwasher broke down ages ago and as it wasn’t a very well known brand I buried my head in the sand. Eventually signed up with a “Repair and Care” provider who then passed the work to Domex. The engineer who attended was brilliant - friendly, professional, a great eye for detail and took incredible care of our property. He diagnosed the problem quickly on the first visit (leaking pump) and was able to find the new part and install it just a few days later. Communication from Domex was top notch every step of the way with regular SMS alerts and a way of seeing more accurately when your engineer is coming. Really, really pleased.
Recommended to Domex for a fridge freezer repair by another company id called. Very pleasant and able call handlers. Good system. Called 9am Saturday with an engineer round within two hours. There is an additional £10 fee if they have a Saturday slot.
Engineer was very good he sorted out the problem with no fuss and all was completed in good time it was a pleasure to meet him
Great service. Very clear on price, arrival time. Victor very friendly and clearly explained everything that needed to be fixed. Will use again.
What a professional company. A fantastic service, trustworthy, reliable and honest. They sorted my cooker out last week and this week they have come to look at my dishwasher. I would recommend this company to everybody. I work for the NHS and they have worked around my hours to look at my appliances.
Quick and efficient service, engineer was very friendly and kept us informed throughout repair process.
We have used Domex for many years, and have always been very happy with their service. They are punctual, and usually sort out our problems at a reasonable price. We have had to use them twice on two, different appliances recently, and sadly, the first one was not successful, involving two visits, as they needed to order a part. The second time, the man said he'd been given the wrong part, and that the machine wasn't actually repairable. We were told we'd get a refund for being charged the diagnosis twice, but it did not arrive, and we had to remind them again yesterday, when the man came to repair the second appliance. They promised they wld send it by that evening, but it hasn't arrived yet. However, the man who came yesterday, seems to have fixed that problem.
Had a problem with my oven door. App't booked , Nas came to assess. New springs were needed. Received a quote to fix, and having made payment, Domex ordered the required parts, and came a week later to complete the job. I found Domex extremely efficient, and will definitely use them again in the future. Would highly recommend.
Excellent service. Arrived on time; fixed the fault and explained everything. Highly recommended.
Excellent professional firm that is our Go-To for all appliances fixes. Never let us down so far and do what they say on the tin. Highly recommended.
Very pleased with service and knowledgeable engineer, would call for service again for sure.
Needed a common serviceable part replaced on my dryer which was otherwise working well and completely functional (carbon brushes for the sensor mechanism - is probably the most common replacement part for the model - I know this because I've had this brand before and had this part replaced twice and it lasted 15 years). Booked the appointment giving all details and symptoms, including diagnosis. Engineer turns up - confirms my diagnosis - doesn't have part (even though he thought he should do and Domex had all the information days before the booking) but charges me £70 odd to tell me what I told him. That already left a bad feeling. I get the quote for parts and labour and pay for that so it can be booked in asap. Later that evening I put a load of wet washing in the dryer and 5 hours later it still isn't dry! Loads of moisture in the machine and start/stop button not working. Engineer never told me he would disable the machine or not to use it. As mentioned it was drying just fine before the visit. So now I had to wait for the part to arrive leaving an even worse feeling. Customer services were barely apologetic. What could I do at that point? I'd already paid for everything. Engineer comes back with the part some days later (my laundry is mounting at this point) - took about 3 mins to install it and left. I then put a load in and.... it took a long time to dry. Odd, I thought but I wasn't there the entire time so wasn't sure. I put it on again the next day and monitored it. 3 hours in the laundry was still damp, the start/stop button was not working and there was loads of moisture still in the drum, around the water tray and probably throughout all the casing. The machine is not working! In short, I needed a very simple serviceable part replaced and now my dryer isn't working. You'd think Domex would jump on this and resolve. 5 hours later I'm still waiting to hear anything at all. It's completely unacceptable to service customers this way. You can't go around charging people and then leaving the machine in a worse state than before the repair. Queue Domex customer Service with all your excuses... you might want to make sure that the information you put on Google reviews about customer interactions does not breach GDPR regulations.
Ferhan gave me a heads up before he arrived and he was polite, friendly and professional. Couldn't be more pleased - and that my oven is now working is also wonderful!
Have been using these guys for years - never let me down, always excellent honest service. Highly Recommended!
Domex offered a quick and flexible service. They answered all my queries quickly and Ivo, the engineer who came to help was efficient and very friendly
Amazing service from Domex and their engineer Boris. Professional, great communication and the issue fixed. I was very impressed.
Boris was on time, very professional and knowledgeable and the fridge problem has hopefully been resolved…we need to wait a few hours to check that the temperature remains stable. I highly recommend the company. Thank you! 😃
I received very good, quick service from Domex when my washing machine broke. Extensive repairs were required which were carried out within about 1 week of reporting the fault.
Our washing machine stopped working, so started looking at buying a new one. I saw a Domex van in my local area, with the brand of my washing machine on it. So glad I called them. The engineer was great. Called me before he arrived and was very courteous and professional. He was able to repair the machine for just under £100. Saved me a lot of money. Highly recommended.
Boris is super friendly and helpful. He is knowledgeable and solve the issue quickly!
Samsung washing machine wasn't working so I got in touch with Domex. The team on the phone were very helpful. It has taken SEVEN visits, and 3 ordered parts (all incorrect) and the machine is still broken. visit #1. The engineer visited and told me the machine was not broken, despite being given error codes. #2 A different engineer came and told me it was broken, and that they need to order a new part #3 Over a week later an engineer comes with the part, only to inform me that they have ordered the wrong part #4 An engineer comes with the "correct" part, and installs it. The machine still does not work. #5 An engineer comes and confirms they need to order a different part #6 An engineer visits but realises they have ordered the wrong part again #7 An engineer visits (after cancelling twice) and realises DOMEX have ordered the wrong part yet again....And they'll need to order a fourth part and an eighth visit. I do not trust this company at all. What am I supposed to do? Complete waste of my time week after week and no value whatsoever.
My washer/dryer started to smoke very badly and have a horrible burning smell so I stopped using it in fear of a FIRE!!!! LG have contracted DOMEX as the service engineer to repair my washer/dryer which is still under warranty. It been over a month now and DOMEX came out quickly, but ONLY to make an assessment. I was booked in 2 weeks later for the repair and they never turned up. Chasing it, the engineer logged that they had come out but needed more parts (a lie). DOMEX now says they are waiting on LG to authorise the ‘extra’ parts, however they refused to chase LG and made me do it!!! I chased LG and they state they are waiting on DOMEX. I’m now left in limbo with a washer dryer that I’m scared to use as it is a massive fire risk and neither DOMEX or LG seem to care or be in any rush to repair it!!!!
Booked an engineer to turn up on Friday 1st September 2023. Rearranged my day to fit the schedule. On the morning received a phone call to state the engineer had phoned in sick. Caller was polite. Unfortunately, no-one else was available to attend. Why not ? Is there no flexibility in the booking system ? I was offered an alternative date of Monday 4 September which did not suit. It appears the engineer may recover from his / her sickness after the weekend. Now I'm not one to deny someone a long weekend, and these things happen, but not good enough to be let down at the last minute. Won't be using this service again and after reading many of the comments glad I won't be.
Tony is a very efficient and helpful repair man and I’m impressed with the efficient and courteous staff at Domex who I wouldn’t hesitate to recommend. Mr P. Shaw
In a home emergency (a washing machine breakdown on a bank holiday!) I’m always expecting to be overcharged by people who don’t care with a ‘take it or leave it’ attitude. Domex genuinely surprised me, from the moment they answered the phone quickly, through great phone service, to a prompt visit, a quick fix and reasonable charges too. What’s not to like? I won’t say “I can’t wait to use them again”, (I’d rather things kept working) but you know what I mean. Can’t praise them enough!
Boris, the engineer was professional and very knowledgeable. The telephone customer service team was very clear and kept me updated
Great customer service, easy booking process. Very pleasant and knowledgable engineer. Good communication. I would use Domex again.
I had an engineer from Domex come to fix my faulty oven today, which wasn't warming up anymore. Nas came round to my building on his 2 feet. He called me 45 mins in advance to let me know he was on his way and I gave him instructions to gain entry into the car park at the back of my building. I had guessed that he would be driving but he was on foot. I could have let him in at the front but there was no problem meeting him at the back. Nas was friendly and had a good sense of humour and got straight down to the task of tightening the oven door handle, which I didn't realise had a screw loose and he told me that it was a new heating element that was needed, which he had brought with him. I had filled in the details of the oven through the app so he had read the necessary details and wasted no time in taking out the old element, replacing it with the new one. He said that this was a normal replacement part for my oven and the time period from new to needing a new part was as expected. He tested it and it is under warranty for a year, but I hope it will last as long as the old one, if not, longer. Nas explained everything to me as he was replacing the part and let me know the cost, which was a fair price and I paid with my card and was sent an online receipt straight away. Nas was very courteous and wore covers on his shoes when he arrived and asked to wash his hands when the job was finished. It was so quick, that I believe he was in my flat for approx 15-20 mins and then he had to go. I took him to the main entrance, since he hadn't entered that way. The building is like a labyrinth and it's easy to get lost or locked in on the wrong floor if you don't know your way. That was the quickest repair job that I have ever known and now I can have a nice pie for dinner tonight. Thank you Nas and thank you Domex for coming to the rescue. Very well done!! I hope it stays in good health for many years to come! 5***** rating. Robin Richards
Very professional service - ETA on the website is always accurate and driver contacts before arriving. Akhil got to work quickly and fixed my washing machine in no time. He also tested before leaving and left the place spotless after repairs.
Martin was fantastic - professional, friendly, gave great advice and fixed my machine!
Domex technician Jordan was pleasant and professional. He took a lot of care taking the extractor hood apart in order to find out what caused the problem. It was a challenging job as the pullout hood is made up of many tiny parts. Once it was dismantled, it required a lot of patience to put every parts back into the correct positions. Jordan didn't rush, and he took time to make sure the job was done perfectly before he left.
Good experience with domex as always. Every time I have used they have been able to repair the machines. Good communication, quick repair, clear pricing and good engineers. Highly recommended
Although it was a simple job, it necessitated taking the shell of the machine apart to reach the repair. The engineer was courteous and helpful in the advice he gave us.
Very good experience. Neff diswasher nit heating water. Nayana turned up on time, very courteous young man, clearly explained things and got problem diagnosed quickly and repair effected! No mess. I am pleased at no hassel process and very clearcut service with transparent cost! Will certainly use Domex again!!
Domex was called out for an LG fridge repair for us over 2 months ago which was under warranty. The initial call out was smooth enough and the engineer arrived within 2 days. He then advised that a new compressor was needed and that it would take 3-4 working days. I asked him if it was normal for a compressor to go on a brand new fridge and his response was that "our instructions are to repair rather than replace". Assuming that they were the pros, I agreed to let the repair continue. After 6 weeks of chasing and multiple calls between LG and Domex, the part finally arrived. The problem in this period was that even though Domex was supposed to fix the issue, every time there was a problem, I had to call LG and Domex refused to take any responsibility for any delay/issues whatsoever. Of Course when I called LG, there first response was "Call Domex they are our representative" Anyway after 2 months, the part finally arrived (all this time we have no use of the fridge and cant buy a new one as this is under warranty). The engineer comes out and replaces the part, all the while hinting that the repair is not a long term fix. He cant wait to get out quickly enough after the repair and tells me the fridge will take 3 hours to get to normal cooling temp and if there is any problem I should call Domex. 12 hours after the repair, the fridge completely stops working. I call Domex again and guess the response "We have done our work, call LG again, we can't help you, as the job is closed at our end". Its been 9 weeks now and still no working fridge. Writing this while on hold with LG. Guess everyone is doing there job but not getting any work done!!!!
Victor was prompt, polite and conscientious. He showed his digital badge to prove who he said he was and offered to put shoe covers on. He was able to diagnose the issue quickly and offered a better (cheaper!) solution than originally thought. Domex has served us and our appliances very well on a number of occasions and would always recommend them for appliance repair
Sid the engineer was very professional and friendly and explained to us how to go about. We are very pleased.
From first phone call to the actual appointment, the Domex guys are fast, professional and helpful. Engineer turned up on time, called 30 mins before arrival. Second time I have used them, highly recommended.
I call and explain what is needed. Exact model, exact problem with my oven. So they say they can fix it but need money for a visit. Ok, fair enough. However, the person shows up with no parts.. takes a photo of the model and says I'll order a part. So what did I pay for? 3 days later they call and say.. Sorry we can't find parts for your 5 year old oven, but if you give us more money we can look on ebay for a used part? This is a joke.. charging to show up and take some photos (~80 GBP). After taking no notes on my call, not bothering to look up if they have the part, they did show up and take the money for 5m. I'm willing to bet all these positive reviews are fakes.
Domex was super efficient and communicative, and extremely clear on pricing in advance. The repair of my Samsung Fridge/Freezer went quickly and smoothly.
Very happy with the service I received from Domex. Washing machine broke down in the morning, and the engineer (Luke) arrived in the afternoon, within the promised time window. Luke was friendly and professional. Faulty component was identified and replaced, and I was able to complete my wash in the afternoon. Cost of repair was very reasonable.
Great service from the engineer, Kavinga, clear communication of the issues and very respectful in our home. Domex in general offered good service and communication too.
Arrived on n time; fixed issue on day with no fuss; or need to order part scenario… it was in the van! engineer was very polite and helpful.
Very professional and polite. Charge was as quoted, no hidden extras. Fully tested machine before leaving. Have already recommended Domex to a friend. Thanks for saving my 25 year old washer dryer.
A very professional and pleasant visit from Vlad today to repair my Tumble Dryer. Highly recommended.
Great service and response from Domex, and Yaro was extremely helpful, informative, friendly and polite! Will definitely be using Domex again!
Svet the engineer who attended is highly competent and very skilled. Awesome service from Svet.
Paul, the mechanic is a pleasant, professional guy who knew his job well and was on time . Would highly recommend you’ll to my friends
LG washing machine. The booking service was very good and straightforward. The engineers came the next day. Florin was great and knowledgeable. He fixed the failt in no time. Explained everything and showed us how to use Eco clean. Very happy with the service and saved £££ on not buying a new washing machine. This one should still go on for some years. Thank you so much. I recommend Domex to everyone.
Arrived slightly later than slot, but polite, efficient and quick service when he arrived.
Super easy to book a last minute appointment and I would use the words, professional, responsive and great value, to describe the overall service. Martin couldn’t have been more efficient and explained every step of what he was planning to do - overall I was incredibly impressed!
This is the first review I've done via Google - had to because need people to know the quality of this firm's services. We had a washing maching issue (was tripping the apartment's electrics when started the wash cycle). Really happy we went with Domex, after a bit of searching online. We did so purely for the reason it seemed to have the best reviews alongside competitive rates. The whole experience was great. Booking technician visit online was easy and intuitive. Comms from Domex before and after has been good. And a shout out to the technician, Gabriel - he was really fantastic. Arrived early within the allocated window, kept me informed through the fix of what he was doing and why, explained the fix needed and the breakdown of costs (no surprises), and offered advice of how to prevent the problem reoccuring. He was simply very professional. All round excellent service and would recommend Domex to others based on this experience
Horrible experience. After two visits the engineer said that he had fixed the problem and left, but after testing the washing machine properly the same issue is still there. Called up the support line 15 minutes later and was told there is nothing they can do to reopen the case.
Great company, easy to work with, very professional. Have used before and will again
First time using Domex, found the booking procedure straight forward, we were kept informed of appointments/ arrival time. Tony was very knowledgable and found the fault straight away. Very friendly guy and we paid a fair price. Would definitely use again and recommend. Thank you
The company repairing system is awful! I have have not used my rumble drier for 3 weeks because an engineer keeps coming with the wrong part. And i am paying insurance for that tumble drier!
Excellent customer service, Svet has been very helpful and attentive. Will use again and highly recommend. Thank you.
I was really impressed by the service for washing machine repair. The engineers were excellent and I was even contacted personally by the owner when I had a question. They went above and beyond with customer service and I highly recommend this company.
Easy booking, engineer arrived on time and was very pleasant, fixed the issue I'd needed fixed and also tuned up the dishwasher and cleared the spray arms while he was at it. Excellent service.
Vlad was excellent, explained the fault and fixed it quickly. Great service, will definitely use again.
Excellent customer service and value for money. I have used the company twice now for washer / dryer repairs and I will use them again in future.
Excellent firm: professional, courteous and expertly skilled. Highly recommended.
Friendly, efficient service, clearly explaining what was wrong, and what needed doing. Worked very quickly, and thoroughly checked4 the machine worked before he left.
Absolutely smashing. The people that work there are absolutely stunning. I was lucky to get a chance to meet the CTO of the company in person. 5 stars service from start to finish!
Had a Domex engineer visit us 4 times for an appliance problem. Didn’t have a clue what they was doing and eventually wrote off the appliance. The constant pulling and messing with the machine caused a water leak that damaged our kitchen units. Domex wanted nothing to do with the issue and make it incredibly hard to raise a complaint and actually have a conversation. They must think that customers flood their kitchen on purpose and it’s just a coincidence that it came from the appliance that they were supposed to fix! 🤔🤷♂️ Terrible service from a terrible company! Edit in view of their response. Of course we didn’t report the leak until after he BEM the machine. BECAUSE THATS WHEN HE CAUSED THE LEAK!!! We provided plenty of pictures you don’t want to admit liability because you are terrible at what you are supposed to do.
Broke my oven and needed it repaired quickly, they came within a few hours and repaired it immediately, excellent service. The quick callout understandably cost a little more but it was still very reasonable.
Having someone to call when you need a part is important. Having that same someone reassure you that you are ordering the correct part, in the correct colour and it will definitely fit it's even better. Ivan and the Domex team went above and beyond to make sure that I knew precisely what I was ordering and that it would be absolutely what I needed. It even turned up within days of my order (and exactly when I was told it would). All of this is way more important than the fact they were cheaper than their competitors, but let's be honest, that helps too! * Simple to deal with. * Attentive. * Knowledgeable and keen to help. * Great value for money. and * I cannot recommend highly enough. Seriously. If you are looking at reviews to make a purchase decision, then this is a review from a very happy customer.
Very good and professional service-person however it took very long time to get spare parts from Samsung.
Josh diagnosed the problem then came back a few days later with the parts and repaired the dishwasher. Very happy with the service. The engineer was excellent.
The engineer was Excellent job ref 23170932 on time very polite and helpful his work was very clean and tidy I was more than happy with the repair in fact I would have given this particular engineer 6 stars if I could
Quick to respond - same day repair. The repair was carried out quickly and seamlessly with no hidden extra costs. I would happily use Domex again
The service was excellent and good calue for money, and Teo , the engineer, was professional and efficient.
Knowledgeable engineer visited within the time window and with 15 minutes warning of arrival. Friendly, efficient and professional service.
Tried to use these guys to repair our washer/dryer. Paid for initial inspection. Attended, charged for replacement parts and assured they would arrive with 2/3 days. Parts arrived but they then could not attend for nearly 3 weeks. When they finally attended they had ordered the wrong parts. So far this has taken over a month and is not resolved. Seeing as this is what they’re supposed to do on a daily basis they are not very good at it. Awaiting refund so I can buy a new machine…
Very pleased with the service I have had from Domex Ltd, very pleasant phone call arranging an appointment. Within 2 days my cooker is all up and running. The gentleman mr Vlady who came to me was very efficient and pleasant. I will certainly use your company again especially as I now realise that you do all kitchen white ware. Many thanks. Mrs Doreen Leonard.
I was referred to Domex as the 'go to' repair company for my south west London residence, and they delivered across the board. Friendly and informative when I contacted them, and very clear about their very good value pricing structure. The engineer, Alex, came out on Good Friday, arrived within advised timeframe, and fixed my washing machine problem quickly and efficiently. Alex was very personable, presentable and professional, not only fixing my problem but providing advice for better maintenance in the future. I was very impressed with the whole experience, and happily recommend Domex for domestic appliance issues/problems. I hope I won't need them again in the immediate future, but they will be my first call for any future appliance problems.
Sid - thank you for your quick and efficient resolution. People like you ensure Domex is a go to company
Absolutely fantastic services from start to finish . So easy to book , chose suitable appointment time , total tracking to the last min , engineer calls before coming in so you can plan the day accordingly. Martin was fabulous. Explained everything in detail and answered all my queries. Superb work done by Martin . Am so glad I chose Domex and it was a brilliant experience .
I have had Domex repair engineer out many times over the years, and I can definitely recommend them. Very helpful and knowledgeable.
Boris came to my property today. He was polite and immediately understood what was the problem with my Miele fridge/freezer and I believe he has managed to fix it (he just left so I can’t be 100% sure). So far so good. I would use this service again and I would recommend it.
Very easy and clear booking process and fast respons. Good service and very nice service engineer
Came in, sorted everything with zero fuss, and the engineer took time to offer tips to keep my fridge going for longer without requiring another visit - top class
Swift appointment, clear fee structure, effecient diagnosis, parts were affordable, repaired on site. Very happy. Saved the company details in my phone will use and recommend again. Brilliant service. THANK YOU SO MUCH.
Polite and pleasant Engineer, on time, part fitted and small extra problem solved. Good service.
I booked a repair during the weekend and they were able to visit on the Monday. Nick arrived on time, he identified the problem and repaired my appliance there and then. Excellence service. I would definitely recommend.
Terrible customer service I ever have received. After 3 weeks of waiting for my washing machine to be fixed, the Driver who didn’t bother to find a parking space on a Saturday afternoon, and left with out the repair been done. Now I have to wait another 2 weeks for my washing machine to be fixed. The driver sat on the car for half hour 40 min and didn’t even bother to find a space. I suppose is a Saturday and it was a bother for him to find a parking space. Thanks so much for wasting my time and leaving another two weeks with out a washing machine. Like he said it isn’t his problem is mine.
Erjon was extremely knowlegable and very thorough. He took his time with my repair ensuring that it was completed to my satisfaction. He respected my property and was polite and professional at all times.
Just needed the fan cleaned at the back of my Samsung fridge freezer so I mentioned that my water filter needed changing. So he said he could change it right away and I pay by card. I was so happy that you offer that service. Thank you very much for excellent customer service and support.
We made an appointment with Domex after reading countless good reviews online and I'm happy to say the excellent reviews were fully warranted. From the great level of service arranging the appointment, with transparent pricing, we were kept updated every step of the way. Chris came, he saw, he conquered.. Super professional, effective and took extra time to deliver additional tips on appliance maintenance and care. The net result a fully operational cooker hood and dryer, sorted on the day, quickly! The cooker hood fault in particular was missed by a previous electrician. Top marks
My repairer Vlad was very professional and troubleshooted many things to finally get it finally working. Also was contacted before the visit by Domex. All round I am very happy and would recommend
Vadym (Domex engineer) fixed our Miele dishwasher (which had had issue with a door sealing): arrived in time, was extremely polite, consulted a lot about big kitchen appliances and of course fixed the main issue with dishwasher.
The door would not close on our dishwasher. Domex came within 1 hour. The engineer Alex was very efficient and solved the problem which related to the shelf runners in the dishwasher immediately.
Don't waste your money. Especially if you are a female living alone. D&G use Domex engineers who are aggressive, rude, lazy useless, unhelpful and made me feel vulnerable in my own home. This is the second time one of the engineers had visited my property, he was rude the first time. He said he'd have to come back because my LG fridge freezer was too heavy for him. So he knew in advance of any potential problems. When Domex called me to book the second visit, I was advised that there would be two engineers to lift my LG fridge freezer and I didn't need to empty my fridge freezer. But when the two engineers arrived, they ordered me to clear the contents of my fridge and the items surrounding the fridge freezer, which were heavy. They stood outside, just chatting, with no offer of help. When they eventually came in, they told me to sign a disclaimer in case they damaged my property. I refused to sign this, and they said they couldn't do the job. When I phoned to complain, the adviser said it is their policy to make you sign a disclaimer. I was not warned when signing up for this insurance that I would have to sign a disclaimer for possible damage to my property. I ordered them off my property. So the job isn't complete. I will cancel this insurance and hire an LG qualified engineer who genuinely cares and makes me feel like a valued customer. Extremely disappointed. Waste of money and time.
Really impressed by the service we received from Joshua today. He was incredibly polite, great with our kids (who loved watching him) and knowledgable about the fault with our dishwasher. Would definitely use again and recommend to anyone.
I've used Domex twice. Both times, the engineer they sent was professional, polite and friendly. They were honest and open about what they were doing. I strongly recommend them.
We liked our repair person but they didn't arrive with the part that needed replacing so it ended up as a 2x visit repair. Not great if we gave them the part number prior to the booking.
The workman was pleasant and knowledgeable. He was able to offer advice on washing machine maintenance.
I highly recommend Domex for your white goods repairs. hey came to repair my fridge yesterday - problem sorted. Domex were Punctual!! (how rare is that??); Professional (not trying to flog you anything, just got the job done) Polite. Cheers, Don
The service ive recieved from Domex has been the worst and most deflating experience. Not one single person could give me a straight answer, making me do thier leg work due to being completely incapable of doing it themselves. A month down the line from first contacting them I'm still not clear on a result. You request call backs that never happen, and when you ask to speak to someone in management you get fobbed off. If you're staff cannot function in a customer service role then why the hell have you hired them?
Good value repair, I was kept informed of engineer's arrival time. Professional service
On 1.2.2023 Andrei repaired my dishwasher. He is always punctual, very pofessional and courteous. Always does a little bit more for you. 5 stars.
Repaired our Miele Washing Machine. Prompt, Efficient, Couldn't have been better.
Excellent service. Boris works so well, fast, clean and efficient. Well done
First time user of Domex. Very impressed with the online response and the next day service. Chris the engineer was polite and informative and the problem seems now to be sorted. Thanks Domex
Excellent service from the ease of making the appointment, follow-up and prompt arrival time. Alexis provided professional, knowledgable and friendly service, identifying and fixing the problem effectively and efficiently. Would definitely use again
Worse company ever, still not fixed my tumble dryer after a month and still waiting!! Do not use this company, such a let down and cancel last minute before due to fix my dryer.
I had a great experience with Domex. This is the second time they have repaired an appliance for me. The engineer did a thorough job and I am extremely pleased with the result.
Vadym was very professional and thorough - he found the fault quickly and repaired it and even adjusted my dishwasher door without my asking.
Very happy with the service overall from Domex and the engineer who came to fix my oven was Victor. He was professional, polite and informative. Identified three faults with my oven very quickly and talked me through the issues and the new parts he would need to fit. Then when job was finished he noticed my oven makes a vibrating noise when turned on which was not the fault it’s to do with the wires behind. Victor wasn’t happy with this and went out of his way to sort this also as it was annoying him! Very happy customer. George
Great professional service from Sid who was polite and efficient. Sid quickly identified the issue with the extractor fan - the internal pipe had come loose - and also replaced the lightbulb for the extractor fan. 5* service from Sid and Domex. Will happily use again.
Efficient repair of Samsung Fridge/Freezer carried out by Sid. He immediately knew what was causing the problem. He explained what the problem was, what was required to fix it and the total cost. Sid had the replacement parts in his Van and was able to complete the repairs without any delay. Happy to recommend Domex.
Very impressive. Turned up exactly when they said they would, and the engineer was knowledgeable and was able to solve the problem quickly and efficiently. It saved us from having to buy a new fridge. I will definitely use them in future. Hats off to the engineer that looked after us. A really good guy.
Had our fridge freezer repaired by Florin, he came on time and quickly recognised the fault and replaced faulty sensor. He was a pleasure to deal with. Second time we have used Domex and will use again if we need to.
Easy to book, transparent pricing, arriving quickly was professional and efficient.
Professional service and a well-run company. This is how all service calls ought to work. Glad I found this company, will definitely go to again if I need appliances serviced.
Excellent service by a very polite and knowledgeable technician who fixed the problem quickly.
Have used Domex twice now and on both occasions have found them to be excellent. The process for obtaining a quote and service date is simple and seamless, the quotes are accurate and reasonably priced, and the service received has been very professional.
I live the responsiveness, timely updates and ultimately the outcome, which is they fixed my washer. I am glad I came across you (via Miele) and will come back for any other repair. Thank you.
Had never heard of Domex but found online while looking for a Miele engineer. Excellent service, from booking the appointment (was called in person after making online enquiry), to being kept informed of arrival time. Engineer called when he was on the way and was most helpful in unblocking the drain on the washer / dryer. Cleaned and repaired, no extra parts required, very reasonable charges bearing in mind that we have a Miele appliance. A great service and will be using again. Thank you.
Have used Domex a few times and have been very happy, the engineers are extremely competent, capable and knowledgeable.
The availability of the repair appointment was very quick with options to suit me. The engineer arrived on time was very polite and explained which part was at fault and luckily he had the part on him. Very happy with the service received and would recommend this company
Really good service.. call centre and booking were fine. Appointment a week in advance but asked to go on a cancellation list and then got one the following day. Engineer good, clean and conscientious. Fridge repaired and price was good. Call out element is competitive with others I called
Good service and refunded me my second call out when una me to fix my washing machine
The engineer Andre arrived on time & fixed our dishwasher polite tidy & very professional would recommend Domex every time
The dishwasher water leak repair was carried out effectively and promptly. However, the dishwasher door does not now open fully (not a problem previously) and the dishwasher cannot be used until this is rectified. When I contacted Domex, I was told that I would have to wait a further 48 hours to have the necessary follow up visit. Not to give the earliest priority to the correction of a problem that arose as a result of a mistake during the original repair is wholly unacceptable
We cannot fault the help we received from our engineers. Mark and Ross were really professional, identified the problem quickly and solved it efficiently. They also explained the issue to us afterwards and were really friendly throughout the job!
Superb all round service, highly recommend. Very transparent about their extremely reasonable costs.
Florin was thorough and carried his work out in a friendly professional manner.
I was sent an e-mail saying the appointment was cancelled but actually that we sent in error. The engineer was excellent
Domex visited 5 times for loud vibrating fridge (part of warranty). Engineer didn’t bother to check back of the fridge. He just blamed mount. I got someone else to repair and straight away he found it was a loose drainage tube vibrating against the back of the fridge and drip tray. Easy fix if the engineer could have been bothered.
Seamless customer experience from start to finish! This is how a service business should be run. Easy booking, reasonable prices, professional technician. Thank you for saving my dishwasher! :)
Great service from Domex today. The engineer called me to confirm when he would arrive. He did a great job fixing the problem which took no time at all. Will definitely use Domex again.
The engineer came to my house to repair the leak from the water dispenser for my American Fridge Freezer. He did this no problem, however, in the process he damaged my expensive flooring with two, half meter deep scratches when he pulled the appliance to repair it. He told me that this was his fault and he would let Domex know that they would need to pay for the damage. However, the company called back very swiftly and left an answer machine message and said that it was not their fault because the fridge did not have wheels on it. The fridge freezer did have wheels at the back. I called back three times and Domex have not called me back. The engineer then said he would push the fridge back in its place but I would have to sign a disclaimer if he damaged the floor again. I refused and did this myself without damaging the floor.
On-time and professional. Completed the work quickly and efficiently. Thank you.
Edited: I don’t question the quality of their service when they’re actually done. Booked a visit for a repair on my dishwasher and washing machine and they gave a time slot of 6 hours and the technician didn’t show up. Not even a call or email for a heads up… Cont… I did receive two confirmation emails with the booking and the date, time slot etc. I just didn’t receive a tracking link as responded to this review nor a call or text about the engineer on his way, ultimately the engineer didn’t show up and it wasn’t helpful on our end. I haven’t used your services before and probably never will. Another company walked me through the issue by phone and helped me sort it out for free. For those looking for a washing machine engineer, I can recommend an outstanding company.
Mark and his trainee ,were a pleaser to have to repair our washing machine, two top men.
We used Domex to fix our dishwasher last year and were very impressed with how easy it was to arrange the visit and how well everything was done, so when the washing machine went into fault mode I went straight onto their website and am happy to report the same high level of satisfaction. Washing machine fixed at a fraction of the cost of a new machine without all the hassle and carbon footprint that would have involved.
The engineer was on time and very respectful, covering his shoes with plastic overshoes without being asked to protect my carpets. He was extremely polite and knowledgeable. He explained and showed me the problem with my leaky washing machine. He then explained the options available. The online system works very well and the same engineer returned when the new part arrived. This did mean I had to wait a week, so my only complaint would be this length of time. I am sure Domex isn’t the cheapest company available but but they were efficient and easy to deal with and I would use them again.
Had Yaro visit my house to repair my machine he was so polite and professional, and very knowledgeable I think he gave me great tips for maintenance too thanks
The engineer fixed one of the hob controls that had become stuck. I thought the cost of £104 was very reasonable as another estimate was double. I would use again.
Absolutely fantastic got a text to say the guy was at his last job phoned me said he finish early can you come a bit early yes please Found the fault fix the fault made sure everything was safe and working properly. Absolutely brilliant thank you very much. Will definitely use you again and recommend you
Had a home visit repair. Phoned to check I was ok for him to come 10 minutes prior to visit. Respected the property. Friendly, professional, efficient. Explained everything that he was doing as he went along and made sure I was comfortable with going forward and explained pricing etc. Helped me to see how to develop good care habits for my applicance to avoid further issues. A pleasure to have in our home. Thank you Vladimir!
Amazing service from Domex! Previous company we had called failed to find & fix the problem, resulting in our household being left without dishwasher for one week. The Domex engineer found the problem quickly. He was very professional and we are so grateful to have our dishwasher back.
First class service - reasonable and transparent charges and polite and professional engineer.
Vladislav from Domex was friendly, professional, quick and expert. He repaired the freezer which was icing up and gave me some great advice about how to avoid this in future. I would call Domex again if needed, without hesitation.
Daniel was very professional in his manner and his work, he called me 20 mins before he arrived. I was pleased with his repair and daniel talked me thru what he had done.
Great engineer, shame he didn't have the matching part onboard on first visit, but tried. Whizzed in with replacement and job sorted quicktime. Thanks.
Very efficient service. Easy to book and engineer was helpful and knowledgeable. Oven successfully repaired and we would definitely recommend.
The booking process is simple. Clear updates arrived as text messages. We know this engineer well! He’s polite and get’s on with job. All round super service.
Engineer was professional and got the job done efficiently. Also provided useful information for ongoing performance management
Engineer completed job, then adjusted the legs in my cooker and fixed the loose dials without even being asked. Top job!
Very efficient and professional, explained the fault with the machine and sorted promptly.
Excellent customer service. Super friendly repair man and got the job done! Booked the job two days ago and they had a slot today. Would highly recommend.
Fantastic company and service. Martin was a true professional - friendly, respectful and brilliant at his job. He got my faulty dishwasher working within 20 minutes. Thanks Martin, and thanks Domex!
Gabriel was helpful, professional and friendly. I’ll definitely recommend this service.
Teo was really professional, efficient and informative. Would definitely use Domex again.
Unfortunately, full repair required 3 visits, all carried out professionally & without delay or bureaucratic difficulties until job was satisfactorily completed. Many thanks - would use Domex again &/or recommend your services to others
I was very impressed at the Professionalism and value for money shown by Domex Ltd and Cosmin the Engineer who called. All explained in detail including warranty. Have suggested to friends to use as Domex are so good.
Everything worked well. The engineer turned up as arranged, did the job quickly and competently, left no mess whatsoever and left me with a working oven.
All very professional and easily dealt with. They ordered wrong part originally but they said correct part will be sent in post. Pretty happy with service so far.
The Domex engineer was knowledgeable and very professional. He explained what he was doing, why the part had failed and he put my mind at rest. He was more than happy to hoover behind the oven and cleaned it after the repair. I have no hesitation in recommending Domex and will use them again.
Super informative and provided clear guidance. I was sent sms updates on engineer arrival and received all essential information throughout the repair booking and completion process.
Took a while to sort out an appointment- but engineer was friendly, patient explaining all the options and professional- he did the work and helped explain everything clearly. V personable engineer
Same day service. Everyone was polite, efficient and did a really good job, solving a problem that someone else had failed to solve. Fully recommended.
Our washing machine had completely died over the weekend, but Domex came out within just a few days and had the machine fixed in minutes. Very quick, professional and affordable service - would recommend!
Engineer was very good and explained all work that needed to be carried out. Informed me of costs before he started and got freezer working quickly. Would recommend to anyone
Of course they didn't repair on first visit - and they are very expensive. It's cheaper and faster to go straight to Miele ! good lesson learned
They came around less than 1hr after I booked and fixed my dishwasher in 30mins. Couldn’t ask for more. Great service
Darius was efficient and fixed our problem without any fuss. Would definitely recommend Domex
The engineer, Tony, was professional as well as knowledgeable. Repair was completed within time slot specified. Work done to high standard.
We always use Domex as appliances under warranty now we have finished warranty will always use Domex as their engineers know exactly the problem.thank you Victor very efficient & quick
Updated on appointment through the day. Arrived on time. Found fault quickly and made replacement of part. Checked all working and ok. Cleaned up and finished. Very professional efficient service Highly recommended
Domex provided an efficient repair service for my oven, we were told when to expect the engineer and were able to monitor the timing via their online tracker. The repair was carried out quickly (they had the replacement heating element with them) and got the oven working again for a reasonable price.
Arrived in time window (although no contact day before) identified real problem with dryer and fixed in about 35mins. Washer back into action.
Brilliant service, very professional and quick repair time. Would highly recommend this company for repairs to washing machines. Outstanding.
Pure service, slow and I personally wouldn't choose to use them the manufacturer uses them.
Information prior to repair was excellent, as were punctuality and service and the billing process
Arrived on time, the engineer quickly found out the problem, repaired the refrigerator in an hour, and now everything is safe and normal. A great engineer and his maintenance team.
Amazing engineer Andy, Called me 30 mintues prior to his arrival, so polite and professional, very friendly with my dog, he wore shoe covers upon entry, cleaned up and placed my machine back perfectly, he explained the issue in a way I could understand and the parts which will be needed, extremely happy with the service. Great job Andy. X
Have used Domex a few times, to resurrect an oven and dishwasher. They aren't overpriced, they come on time (and they're good about updating you with arrival slot), and they fix the thing.
Awful engineering. It was a real hassle for my household. Never again! Wrong diagnosis, wasting time and money, and cancellation of visit when you have left all your works aside and just waiting for them. I was deceived by the reviews on the Google. Honestly, through my experience I truly doubt if most of those comments are for real. First Domex engineer told me I need to replace compressor of my fridge and freezer. I did by Domex, and after two days I noticed same problem. Second Donemx engineer (after a visit cancellation) informed me there is a gas leakage inside and you need to buy a new appliance!!! Aha!! So, after roughly a month I got the correct advice! Therefore I said good bye to this company. Never again!
Responsive engineer who identified the fault quickly. Once parts were ordered same engineer came back to complete the repair. Polite and efficient service.
I was delighted to be able to get an appointment on the same day and when Svet arrived he solved the problem with a thoroughly professional approach, and explained to me in detail the issue.
Very polite and professional engineer. Took the time to explain the fault and the repair. Very good service.
They were very efficient, polite and came on time, we haven’t used them before but would certainly use them again
Alex, the Domex engineer, was very professional. He did a great job, he solved the problem and gave us good advices about the dishwasher maintenance. We’ll definitely recommend Domex repair service.
Great professional service by Martin and the team. Throughout the process Domex has been extremely thorough with the steps to take and sent me an engineer the very next day. Martin was very communicative, arrived as expected and answered with plenty patience all the questions. Also advised on what to do in the future both regarding day to day keep up and how to book future repairs if needed. Whether the service was of value, only time will tell as we just had the repair done today, but so far we have nothing to complain about!
Darius was great. He turned up on time, diagnosed the problem and fixed it, all within an hour. I would definitely recommend Domex, and Darius in particular.
I was happy with the service and the advice the engineer gave. Then he checked the hobs to see if they are working okay too. He did a good job. Thank you
Vadim the engineer was great and we could not recommend him highly enough. He quickly diagnosed and fixed the problem in the washing machine and even cleaned the floor underneath it. Excellent service and value for money. Would definitely use Domex again an recommend to others.
I must say, the engineer was extremely polite, helpful and efficient in his work. He took the time to cover his shoes with little covers - that was very respectful. I appreciated his manner - easy to deal with as a person and Domex as a company. Thank you!
Excellent service. Very polite and friendly. Came when they said they would. Job done!
Called before & arrived on time. Very helpful & knowledgeable. Repaired on first visit. Thanks Victor
What great service we received from Domex Ltd. All easily booked online, with their fair pricing that separates the diagnosis fee from the labour fee. Engineer could be tracked online and phone call to say they're on their way. Quick diagnosis with great care being taken to protect my floor tiles. Will certainly use this company again!
The engineer was polite, on time and efficient in spotting the problem with my washing machine and fixing it immediately. The price was reasonable.
A very pleasant polite young man arrived on time.My washing machine would not open.He spent a reasonable time finding the problem,then Managed to fix it. Very good service 5 stars!
I had to wait nearly a week for the initial visit - for which I've docked a star - but my overall experience with Domex was very positive. The engineer was polite and efficient and hopefully our fridge-freezer will last a little while longer. Communication was good, and you are able to check progress online.
Martin was absolutely brilliant yesterday!! He was so professional and polite. He has fixed our washer dryer and we are delighted! Thank you so much Martin!!
Extremely professional, polite, and punctual service. Any charges were discussed upfront, no surprises etc. Really impressive. Service was really quick as well, diagnosis+part replacement took under 1 hour.
Yaro the engineer was very professional. 1st appointment did diagnostics quickly. and then came another time to install the parts quickly. Yaro was efficient and also kindly explained what the problem was and how to maintain the washer dryer. He came with a face mask on, which is respectful of the customers. Website was easy to use and clear breakdown of prices needed to pay. Would recommend again for piece of mind.
Very professional and helpful. Took the trouble to explain the problem and fixed it.
Quick to diagnose the problem and to explain what is wrong and what needs to be replaced. The spare parts required were readily available and at a very good price. The repair was done very quickly and all working as expected. Very happy with the service and highly recommend.
Diagnostics engineer was excellent. Really knew his stuff. Scheduling both the call out and fitting of repairs was quick and easy. Will definitely use Domex again
Brilliant service, I was running late and had told them I wouldn't make it but I caught the man and he arranged for the job to be put back on the system and cleaned and fixed my fridge , lovely man called Sid, so friendly with my family and felt at ease. So helpful and my little one loved him. Thank you
Kofta was very polite and professional. He called in advance to let me know he was coming, which was massively appreciated when your fridge freezer breaks on a summer day! Once here, he diagnosed the problem on our fridge freezer really quickly and he was also very quick to repair it and leave everything tidy. Really good friendly service and very happy we got it fixed on the day it broke!
The operative arrived on time, was very smart and efficient and fixed the problem very quickly. Many thanks, full marks.
Wanted to give my sincere thanks to Plamen for excellent service and for the speed at which he fixed the problem. Please pass these comments on to him and his management team.
Giacomo understood the problem immediately (which is a lot more than we could say for Samsung customer service), got to work trying various things out and fixed the problem. Big relief. Seamless booking with regular updates, would definitely recommend.
Would highly recommend. Professional and helpful over the phone, able to book a same day appointment for a reasonable premium fee. Engineer was prompt and able to fix the problem quickly. As a household of 5 who really need a dishwasher to keep on top of things, they were a lifesaver!
We have used Domex several times and have been impressed with how quickly they respond, the ease of the booking process, and the completed repair jobs. Most recently Venko fixed our dishwasher with a next day appointment. He found the fault quickly and kept us informed throughout the job.
I have used DOMEX before to fix our washing machine which was a success. Our fridge / freezer developed a fault and I again went directly to DOMEX. The are clear and transparent about charges, efficient to book and efficient in turning up for the appointment. Our fault was diagnosed which required an out of stock item. However, this was sorted out immediately and a new date to attend our house was fixed for just two days later. Brilliant!!! The engineer was extremely competent and thorough about explaining the problem and what was required to fix it. Definitely would recommend DOMEX and use again!
I received a call the day before to confirm the appointment and one on the day of the appointment telling me when to expect the visit. He was then perfectly on time and very polite.
Called them. They arrived on time, did thorough diagnosis then discussed repair or replace. Ifavoured repair so they obtained quotation for parts, which we reveied and agreed. Domex's engineer Victor then fixed the parts. Machine working perfectly again. Was like dealing with trusted tradesment of old. Very impressive. Will use them for ever.
We have used Domex twice, one for a dishwasher repair and once for a washing machine repair. Both times a Domex engineer arrived within 12 hours and was able to fix the problem. Highly recommended if you need somebody quickly.
Incredible quick response, very professional, very thorough and literally made my month! All the other companies needed a week & these guys were there in an hour! THANK YOU!!!
I needed my freezer repaired as ice was building up on the bottom. Sid was brilliant, he called me when he was 20 mins away. when he arrived he explained everything he was doing and carried out diagnostics and resolved our issue very quickly, carried out a service to check everything else was in order too. Great value for money was dreading a huge bill, but was surprised how reasonable it cost me. I was quoted a very high price by another company . So pleased i used them and will definitely use them again and highly recommend. Thank you.
Florin was polite and knowledgeable and diagnosed the problem straight away. I Was kept informed from the minute I booked the repair. I feel it was a little bit expensive but you get what you pay for I suppose.
Excellent work by Ferhan - fixed problem promptly and was courteous and efficient. Top work. Thanks Ferhan.
We just had coffee and French fries, and what a surprise when we asked for chilli sause, the chef made us his unique blend and wow...you guys need to bottle it and sell it, great service great place would highly recommend...
2nd time we have used this service and on both occasions they have done a great job. Many thanks to Darius who was extremely efficent and talked through everything. Hopefully we are back in full service! Couldn't recommend the company more highly. Thanks
First class service. My washing machine stopped draining and spinning so needed it looked at. After searching for an engineer I came across Domex, from the first experience on the website to the time they left the experience was excellent. The website was really clear on the costs and what they included, the booking of the appointment was simple and follow up correspondence was first class. On the day of the appointment I got an update on the visit time and ID of who was visiting. The engineer arrived on time, diagnosed the problem, sorted it quickly and was friendly. With so many unscrupulous firms out there, its so refreshing to have a company that actually delivers a quality service. Thank you Domex.
This was an excellent experience. Rather than just replace the whole control panel (taking time and lots of money), Jack used his training and expertise to fix the job on the spot with a sensible work around. Just what repairs should be but so rarely are.
Easy to use app. Was able to arrange an engineer easily who arrived and was professional explained what he was doing and the charges involved didn’t leave a mess. Very happy with the service
I cannot thank Boris enough for coming to mend my washing machine this morning! I made the appointment at 8.30 am and Boris was at mine by 10.30 and had fixed it in 15 minutes. Incredibly responsive, super professional company, wonderful service. I would recommend unreservedly and am HUGELY grateful! Thank you so much!!
I have used them twice to fix the oven in the past for my rental property. Very reliable, and fix both issues. Excellent customer service too
Great repair of our fridge/freezer which has annoyingly stopped working after less than 5 years. Managed to identify the fault and organise the necessary replacement part. Very knowledgeable and helpful service - found it better to phone and speak to a member of staff re booking slots as too few were available on the online service. Would recommend
Awful liars. Just out to cover their backs and extract as much money from you as they can. They don't care about customer service or if they've charged you and something doesn't work. They'll happily charge you over and over and over again.
The Domex service is excellent. From the beginning when you call to book, through to the text reminders and email. When the engineer Nick arrived, he carried out the diagnosis, found the problem (blocked pressure pipe) and repaired it in less than 30mins. Tested all functions and left the are clean and tidy. Thank you Nick and the Domex team.
I received a professional service and the engineer was informed and very helpful . Wouldn’t hesitate to use again and definitely recommend .
Amazing service. Logged in at 11.30am and requested same day service (as John Lewis Neff repairs quoted two weeks) and Julian was at my door an hour later. 30mins later he had fixed the dishwasher. Just brilliant and makes a mockery of the JohnLewis and Neff offering that I pay for. Will use again.
Fast and efficient service from a polite and helpful engineer. Sorted out the main problem (washing machine not draining) and checked for other error messages before he left. Such a relief to know we've found a company we can rely on now. This was our second time using Domex - another engineer they fixed our broken fridge/freezer last week.
Engineer attendedd mmuddy trousers and soiled shirt. He opened the fridge i asked was he not goin to wash his hands or wear gloves. he asked which i preferred . i asked him to wear gloves.
I was very impressed with the service right from the start when I made the initial phone call. Our mechanic was very polite, efficient and knowledgeable. Will definitely use this company again. The price was sensible too.
Super polite team on the phone, I have ordered a new glass for my oven and was delivered quicker than I was expected. Boris was a very polite, clean ( had covered his shoes). He packed the broken glass. I was very happy with his work. He was very professional.
Spoke with them over the telephone. Disappointingly they don't have any telephone support for mail-order, but the shop sounded good. Worth a visit if you're in the area.
Good, professional response. Electrician was courteous, offered to put carpet protectors over shoes. wore a mask. Fixed job showing me what he’d done and offered advice as to next steps. Very happy. Thank you.
Very pleasant and competent engineer who diagnosed the problem quickly and returned to fit the damaged part. .I’d definitely use this company again if all the staff are as competent as Gabriel.
Very professional and polite engineer. Got the dishwasher fixed in no time, and also throughly checked the machine after the fix. Would recommend!
Tony came to replace the heating element in my main oven. Pointed out the hinges had gone on the door which was causing heat to escape, not that I’d noticed. Had them replaced as well & I now cook on the correct temperature! I’d been turning it up & cooking longer for years! Only downfall was he didn’t have the replacement bulb needed with him. I’ve since got one but unfortunately I can’t get the glass cover off to put it in so it’s back to the torch until next time!
Thank you Victor - you called to confirm your arrival and resolved the problem with our machine efficiently. Thank you for attending today in such hazardous conditions. Pat
absolutely excellent experience, Boris arrived at a great time and did a wonderful job in a very good time. Booking the job with domex was super easy and I would definitely recommend!
Really efficient polite man victor that came today. There was no hidden charges. I knew exactly what the problem was and fixed the machine within the hour. The call centre were great as they kept me informed and were very helpful. Was expecting a horrid bill but it wasn’t at all. Will definitely use again. Thank you.
Jordan was brilliant. Professional and courteous. Explained in full what he needed to do and fixed the problem in 20 minutes. Great job ☺️
Martin arrived promptly and gave me a call before he came to let me know arrival time. He fixed my dishwasher and was professional and helpful.
Reported fault 2nd December 2021, had two engineer visits and five missed appointment after that and today is 9th February 2022 and the microwave is still not fixed after TWO months.Shambles.
Washing machine stopped working on the Saturday. I booked an appointment on-line on the Sunday and the repair was done on the Tuesday. Very good, easy service to use on-line. Engineer arrived within his timeframe, respectful (put covers on his shoes), explained what was needed to repair the machine, gave me prices and did the job effective and efficiently. Have used this company before, would definitely recommend them.
This is a disreputable company. It instructs its engineers to withhold their honest assessment, forcing them to lie to or mislead customers, so that you are told parts are ordered and you will receive a call the following day with an appointment for the repair to be done. A payment is then taken, but when the call does come, you are told the repair cannot be carried out and you find out that no parts were ordered. It was a lie to get a payment, because the engineer was not allowed to tell you a repair could not be done. Be warned: your appointment will also be cancelled if there is not enough in the area, because a lot of money is made when an engineer spends 5 minutes in a lot of houses, collecting £59.00 every tine. As arthur daley would say: "Its a nice little earner."
I used Domex a few years ago to fix an oven, fridge and dishwasher at a newly acquired flat. My friend highly recommended them and I was very happy so used them again recently. They don't charge high call out fees and if the appliance can't be fixed you will only be charged for diagnostic. The cost of replacement parts is very reasonable and so far there's been nothing they've been unable to fix saving me money on a new appliance. They are very professional and reliable and have the ability to pay with card which is very convenient. Great repairmen to have in your contacts, I will use them again.
Great customer service, repair man Tony turned up on time and called ahead, diagnosed the issue and resolved the problem straight away. Overall great service and would recommend.
Domex offered me a same-day repair at a good price, and fixed my washing machine. The repair person was on time, and was very friendly and professional. Very glad that I called them.
My tumble dryer had stopped working so I called the manufacturer to get it repaired. After a lot of run around, including taking out a insurance policy they sent out a technician. He turned up and look and acted like he could be bother to be there. He ran a few tests on the plug, told me I need a new part and I would have to book that in myself. In a nutshell after jumping though hop after hop with them I gave up. Four whole days of my life wasted. Then someone pointed me in the direction of Domex and it was the popular opposite. The online booking system is easy to use, the technician called ahead of time and friendly and knowledgeable. He explained what the fault was and how to help makes sure it does happen again (no new part needed) and it was fairly cheap. All in this was the service I had expected from the professionals and they were out done at every turn by Domex. I know who am going call next time.
Tried to charge me a "diagnostic fee" when I had already told them exactly what part I wanted replaced. Also two calls within one hour (on a Saturday) presumably to hound me into going ahead, along with a text message instructing me to "call them as soon as possible." Avoid.
Domex provided a very quick and efficient repair service. I would definitely use them again.
DOMEX was able to accommodate me rebooking a few times as I had to quarantine due to COVID. Rescheduling was seamless and they contacted me to confirm my final appointment and verify the repair needs (it turned out I had made an error in my request, initially). On the day of the repair, the repair guy was polite, professional and prompt. He had the replacement piece that was needed and the repair was done in little time. The price was reasonable.
Heating element was fixed, but then after they left, the water pump failed after not being connected correctly causing the kitchen to flood. They can only come in 6 days time to repair. Poor response on a broken issue. 18th Jan - an engineer came out earlier than they previously said. Fixed quickly and now monitoring if all is ok!
Website easy to use, agent on phone helpful and clear, repairman prompt, professional and helpful. Top marks all round.
Excellent service. Repair was quick and the engineer was lovely. He was polite and very informative. I would highly recommend this company.
Incredibly poor service from Domex. They repaired our dishwasher on 28th October, and we paid £130, however the same fault appeared again 6 weeks later. We called back to be told that there was no warranty on the repairs - ridiculous given they were made 6 weeks ago. They then sent another technician out, and tried to charge another £70 to say that the dishwasher needed additional parts fitted at an extra cost and they would quote. Dishwasher still broken, horrendous service, I would avoid at all costs.
Good communication prior to visit. Service engineer, Victor, very polite , observed all security & Covid requirements. He explained why the problem had arisen with the fridge freezer, & what he was doing to rectify it. The repair was efficiently effected, and everything was left clean & tidy . I would recommend this company.
It's extremely sad to report that Domex were not able to assist with the repair of my dishwasher. It is a Sharp dishwasher and unfortunately despite the efforts of the engineer he couldn't help. The customer service person was brilliant and confirmed that I would be refunded.
Our experience was excellent. The service was prompt, call out charge and cost of the work were relatively very reasonable, and the engineer was courteous and very helpful
Gabriel came the day after we called, was fast, knowledgeable, and taught us stuff.
Very polite and patient engineer. Despite problems with parts initially, he persevered and repaired a 23 year old dishwasher. He was friendly and very experienced. Would definitely recommend Nasj
Engineer was prompt, polite, and fixed the problem quickly. The online system with frequent updates in relation to the appointment is very handy.
I needed my gas hob to be fixed, the appointment was really easy to book online. The gas engineer gave us a call when he was about 20 mins away. When he arrived, he wore mask and had plastic wrapped around his shoes (he was fully geared up). He was polite and professional the whole way through, not only fixed the hob that was broken but also gave other hobs a check. It was good quality service.
Excellent service, security and COVID safe, fast response, engineer clean, secure and very knowledgeable. Highly recommended.
Very efficient and courteous. Machine was repaired very quickly and left in working order after testing. Thank you I will be using Domex again when the occasion arises
Really helpful, sorted issue and also very friendly. Gave suggestions as to how to prevent it happening again
Techo sourced the problem quickly, solved it with the a bit of quality silicon I happened to have on hand and now the dishwasher is back in business. Techo very affable. Knew what he was doing. A good experience. Now I can fix it myself having learnt the location of a couple hidden screws for gaining access :)
Domex had changed my appointment twice before arrival today - hence 4 stars not 5. Today, engineer Patrick arrived promptly and fixed my freezer door issue swiftly, explaining what had needed fixing.
Faultless repair job. Polite , well priced, efficient . What more can you ask for.
Engineer came 30 minutes early .Diagnosed the fault and sorted the problem out within 30 minutes
Great service. Quick diagnosis and repair once parts were available. Great communication throughout. Very professional and knowledgeable engineer. Definitely recommend.
Very happy with the service. Quick to arrange, realiable, everything was explained and the way it all managed helps to keep track of the jobs and all the paperwork. Very gratefull!
The repair was done very efficiently and the repair man was really helpful. It is my second time using this company and it is a welcome change from other repair companies that didn't arrive.
The engineer arrived promptly and found and fixed the fault very quickly. Professional service.
After so many unpleasant experiences with inept repair people it was a surprise and a relief to be sent an engineer who was punctual, polite and efficient. I would recommend Giacomo in a heart beat.
Excellent service. Very professional and knowledgeable engineer. Highly recommended service.
I give Domex 100% for their performance in dealing with my washing machine repair and above all their Engineer Charles who handled the job very professional in locating the problem and completing the repair hassle free, very clean job & very reassuring & very polite through out I highly recommend them Thank you Domex Team Farida
Issue with our washing machine. Alex arrived on time and called ahead to let us know. Was polite and very clean - wore shoe protectors and a mask. Was able to fix it on the spot using a replacement. Absolutely impressed and would use again!
Engineer was brilliant - diagnosed problem immediately. More often than not issue is an ice build up problem easily resolved by a thorough defrosting (2-3 days) - in my case the ice was hidden out of sight - behind the back panel. Good processes and web based payment with arrival information. Loses one star only because of the highish cost which was agreed up front and known but you get what you pay for which is expert knowledge and a timely repair!
Domex repaired quickly and for a reaosnable amount of money a Miele Fridge Freezer that another tecnhician had firmly assessed as non-repairable. We were about to buy a new fridge for GBP 950 but, luckily decided to ask for a second opinion.
Great service from booking to completion of the job by the engineer who stayed late to get the job done, already had the spare parts needed and was tidy and efficient. Would definitely use again
Very knowledgeable professional diagnosed issue within 10 mins and helped to tighten the handles too! All fixed and sorted in time for Christmas 🎅 thank you Tony
The engineer arrived on time after calling me 30 min before. The repair was done quickly and he gave good explanations of the fault
Very effecient service , transparent costing , the app to track booking time and technician was excellent .Alexis was knowledgeable and even wore shoe covers to enter my flat. He fixed the issue and tested very promptly. First class service .
Really happy with the service I received. Our engineer, Gancho called ahead, and was swift, efficient and thorough in his repair. Many thanks!
Waited 2 weeks for tiny repair diagnosed by Domex to be fixed but still not done as they can't get spare part - Salt box O ring seals. Funny but I could have got witching 24 hours from espares! Don't waste your time or money on the company. Now waiting for full refund ! Thanks for response but I triple checked with espares and their supply was direct from lamona- think you should review your supply logistics and service repairs however small. Not impressed as Domex claims to be passionate about client service.
Our Engineer Ivo was extremely professional and quickly identified and fixed the problem with our washing machine. I am extremely happy with the service from Domex and would use again.
A great service. Kept well informed throughout the process. Would highly recommend.
Appointment was booked online 3 days ahead. Customer services contacted me promptly, stated the info required and confirmed appointment promptly. Engineer arrived in time slot with necessary part and carried out the job promptly. Very satisfied,
I was recommended Domex and was sceptical at first as I usually try to fix things myself. I was pleasantly surprised by using such a service. A very good experience with Martin and the team who were transparent all along with pricing and timing. All expectations were met and my Bosch washing machine fixed to a good-as-new condition. Parts pricing was explained and reasonable. I would recommend Domex for these types of repair services.
The engineer was polite, efficient, helpful, careful and tidy. He was a great ambassador for the company and I would use them again.
My Engineer was the lovely Vlady, from the moment I opened the door he was respectful and courteous, he showed me his ID Badge before stepping in, he then proceded to put on the shoe covers and asked about how I felt about him wearing his mask. He got the ice maker working again within minutes and I was so impressed with his positive work attitude, he is a credit to the company and from what I have seen you guys as a team are doing a splendid job! Keep up the incredible service Domex, I wish I could select 10 stars!!
Have used them for many years to repair issues with domestic goods. Reliable, very economic and guaranteed repairs. Highly recommended
Great service by Gabor. Easy online booking, great communication ahead of the appointment, Gabor was on time and explained everything clearly. Very happy following my first booking with Domex and I will definitely prefer them in the future.
Boris was super friendly, professional, considerate and most importantly fixed the problem! He explained everything, amazingly had a replacement part with him for our very old dishwasher, and sorted everything out in a very efficient and affordable way. 100% recommend!
We were able to book an appointment very quickly when our oven stopped heating properly. The engineer who diagnosed the problem was very professional and helpful (he showed us how to get around the problem whilst we waited for parts). After acquiring the parts a second appointment to fix the problem was promptly arranged and the second engineer was equally professional. All in all it was a very smooth and easy process to get our oven fixed and Domex kept us updated at every stage. Would definitely recommend.
Efficient engineer, understood issue and fixed it. No nonsense approach Shared few tips too which was great 👍
We were kept informed all the steps of the way, engineer was courteous, knowledgeable, thinking out of the box, not just looking to change things but repair the unit in a sensible manner. Very happy with the whole process. Thank you and well done to Victor for doing such a good job! Much appreciated...
The whole experience was flawless! Within half an hour of booking the appointment Andrei was here repairing my dishwasher. He was polite and very professional and managed to mend my machine! would thoroughly recommend this company.
Engineer arrived bang on time. Told us the fridge had had it. Advised on new brands. Knew his stuff. No messing about. Recommended.
Back office team are OK in arranging a service visit but very lazy engineer's that will do anything to cancel the Job and drive off. After 3 weeks without the appliance, lots of calls and couple of engineers visit, I am still without my washing machine which is still under warranty. Engineer drove off as apparently there was no safe place for him to park. This is despite the fact that I had pre arranged a parking space for him. In any case, why is it my responsibility to arrange for parking for the engineer? It would have been cheaper for me to buy a new appliance than take two days off work and still not have a working machine.
Always a reliable and cost-effective service. Domex have fixed our oven, dishwasher and fridge on separate occasions. Great job each time.
Excellent communication. Reasonable pricing and an all around excellent service to use.
Really great experience with Domex. Repaired the hob on my range cooker. Gone from one working gas ring to all 5. Should’ve done it months ago. Great service. Thanks!
Excellent service, very professional and friendly and with a good value for money. Highly recommended: I will definitely use this service again in the future.
Found engineer, professional,.methodical, kind in dealing with the repairs. Nothing but praise for the firm.⁰¹
Absolutely great company. Our oven broke, did a google search, selected Domex with zero regrets. Booking process was easy and very transparent pricing. Engineer came on time, spent 3 hours onsite (!!) got the issue fixed and didnt even need parts (often companies will pretend parts are needed in order to increase their bill). Amazing value for money - will defo use again. On top, engineer was super professional, courteous and friendly
Engineer turned up when expected and exchanged the carbon brushes I had bought to repair the fault. Everything left in working order.
Good communication and updates for arrival. The engineer had anticipated the problem and had the necessary replacement spare part with him - sorted quite quickly and professionally.
Florin arrived on time, was professional throughout including giving tips on what we should do to keep dishwasher in good working order, and fixed the problem quickly. Would highly recommend and Domex will be top of my list next time an appliance breaks.
Excellent prompt service, reasonably priced and very professional. Updates for when engineer would arrive are sent via text message. Unfortunately they didn't have the part I required to fix my tumble dryer but they didn;t charge me for any labour until they come back to repair it. Engineer was very friendly, helpful and professional. I would definitely recommend this company.
Really impressed with Domex, good communication the whole way and Kosta has the issue with our oven diagnosed and sorted within half an hour. Would definitely use these guys again.
My engineer Atilla was excellent, He called beforehand, he fixed my washing machine on that appointment and left the area clean and tidy. Thank you
2 weeks without a fridge, twice their engineer said he fixed but the problem is still pending. 1st time they say they cleaned the pipes and all should be good. 2nd time they said they need to order a new part. After a week same guy came said he fixed and confirmed that all is okay. 3 days later the fridge shows 21 c degrees, again we have to throw away all our food and again I don't have a place to store a special medicine. I am waiting for the 3rd visit next week where they say they need to replace a different part. TBC.
Easy web booking. On the day, the website gave a good indication of arrival time. Engineer phoned when on his way to us. Engineer diagnosed and fixed the problem quickly. Cost was reasonable. It's a shame more companies are not like this.
The other day, our ten year old Samsung washing machine washed what we thought would be its final wash. I've used Domex in the past for a fridge repair, so I gave them a call. They were able to send an engineer the next day - a lovely chap who was able to identify the fault in no time. We needed a spare part, but Domex organized that in no time, and the same engineer came earlier to install the new widget. Now I can wash my clothes again! Just an extra thank you to the engineer - it was a pleasure having him here and he was super professional.
Booking an appointment via the website was very simple. The charges were clearly displayed and easy to understand - and also explained again before Vladimir began working. We have a very old dishwasher (21 years) that was no longer heating up. It would have been easy for anyone to tell me we should just get a new one - but no, a simple fix and the reassurance that if the problem occurs again they know the part that will need replacing. Vladimir was efficient, effective and polite. First time using this company - will very happily use again.
Brilliant service from a call this morning (Saturday). Nick came within half an hour of our call. He diagnosed the problem quickly, explained the issue in detail and the dryer was back up and ready to go within the hour. Domex is now definitely or supplier of preference for this type of service!
Very friendly, professional and efficient service from Julian, would recommend.
Prompt and efficient service, the problem was sorted in less than 5 min’, I would definitely recommend
Our washer/dryer broke down on Friday and we made a booking for the following Monday. The engineer turned up exactly within the slot we booked, repaired our machine and left within 20 minutes. We were very impressed with the service and would highly recommend Domex.
Worst company. Terrible to deal with. Just another major company that has their own protocols for their own benefit not the benefit of customers. Will never buy Samsung again because of this company. They don’t care and their terrible service doesn’t matter because there is no recourse to them. Fridge has problem from the factory as the engineer on visit one said, they won’t replace and then they tried changing their view that there is a roof light too close to the fridge that causes the problem. (Problem is a constant noise that never happened on our exact same previous fridge)
Brilliant service by engineer Chris. He is very efficient, thougher and caring and sorted the problem very quickly.
Very good service, engineers friendly and efficient and kept me informed by phone every step of the way about the progress of the repair. Would recommend them to anybody
Ivo arrived on time, was very professional, got the job done fast, and was very friendly/polite. I would definitely recommend this service to others. Also very good value for money.
I was so impressed with the speed and service I received. Chris was polite and helpful and managed to fix the problem promptly. I couldn’t believe I booked the service online that morning and a technician was out by 3pm.
prompt response, good comms and updates once engineer was booked (status, eta, etc).
Super impressed by this company - booked the repair through Samsung and it was fixed within 48 hours by the engineer Venko, who couldn't have been more friendly and professional. Went into the process expecting frustration - pleasant surprise therefore!
The service was professional, streamlined and prompt as far as communication, and excellently priced. Every person I dealt with was knowledgable, professional, and pleasant. Dryer was repaired with no extra parts needed and the work guaranteed. I would definitely call them back if needed in the future.
I recommend to everyone!!! Very pleasant experience, fast and super effective repair, super clear process, great prices! Very professional services. Extra polite customer service, they will give you all information upfront, there is no hidden costs and all the procedure is super clear. I got email and sms confirmation, they update everything via sms and it is very accurate. Engineer called me when he was 20 min away so I could prepare. The first company that asks what is the parking possibilities in the area to organised it smoothly, as oppose to other companies that just show up and demand free parking spot (I am a cyclist, so I have no clue about car parking). It was also the first engineer that took care about putting covers over his shoes when entering my property, which was woooow, super impressive. The repair was super quick, very knowledgeable people work there. He also already had parts for replacement already. Fast and super effective. I could pay by card and got invoice straight away too.
Fantastic service and very prompt. Vlad, the engineer, was a great guy that obviously knew his trade and took the time to explain what he was doing - as well as give us advice for ongoing maintenance. Great stuff!
Very happy with the service provided by Tony the Domex engineer. The hob is now repaired. I would be happy to recommend Domex.
Easy to book an appointment online, called in advance to confirm arrival time, identified the problems with my washing machine and clearly explained how to avoid in the future.
Good communication and engineers were punctual. Great service, thank you. Will be using them again in the future.
The service from Domex was clear, easy and excellent. The engineer kept me informed of their progress and was also quick and efficient. Overall a brilliant experience.
Can’t believe I haven’t used this company before straight forward on time and value for money
Door reversal on fridge freezer. Quick, professional, clean and tidy. Hope that I don't need to, but would use again, without question.
We had someone come to fix our washing machine within 24 hours (for a small surcharge), fixed with the first visit. I've no complaints about the service and booking it was simple. He explained the fault and thoroughly tested that it was fixed. And cheaper than a few alternatives I looked at.
Very quick service. Booked in 24 hours. Fixed our Neff dishwasher. Attempted to call Neff to deal with it, and they are still wasting time organising. Much better service. The chat facility made communication very easy.
Great communication, transparency on fees, a call 15 mins prior to arrival to let me know he was on his way, friendly, efficient and knowledgeable service. Cooker now works, and faults I hadn't even noticed -- busted light inside -- got fixed too! Would definitely use again.
They replaced the faulty door lock on my Samsung washing machine. Engineer wore a mask all the time, apologized for running late, and worked very quickly to get my machine up and running again
The engineer finished the repair in approximately 30 minutes probably also because this is a known design fault effecting all models of Samsung. Either way he was professional and did a no fuss job.
Very timely and quick same day service, done without fuss and getting our dishwasher back on its feet in no time! Really impressed
I was absolutely delighted by the efficiency and competence of Boris from Domex. He mended my oven so thoroughly it performs as good as new. Excellent value and highly professional service.
On line and on phone accessible efficient knowledgeable professional available responsive. Would happily use again if a repair is required.
Efficient and professional; clear communication about pricing, availability and arrival time; speedy repair; great website.
Martin was great. Very clear on what he was going to do, and he was tidy and efficient. Would definitely recommend him and Domex
you asked me what could be done more-the problem is, my icemaker still does not work! Thanks to the repairman for trying
Fantastic response from Domex. Sent a person out to fix our washer/dryer in 2 days (£2 extra charge but we’ll worth it). They identified the problem and fixed it there and then. We were close to just buying a new machine so we’re very pleased it’s been fixed!
We have used Domex for a number of repairsover the years and always delighted - prompt, polite, efficient and honest and real value for money. If they cant repair something they will tell you rather than waste time and have a very transparent pricing model. Highly recommend !
Great service engineer was very helpful would recommend this company they always do a great job on repairs to washing machines and fridge used them few times engineers always do a great service always turn up on time on the day for appointment engineers always very friendly and always do a great job well done wish all company's were like this Thanks DWatkins
AVOID Domex!!!!! I am very disappointed with the services of Domex. A domex engineer came over to take a look at my oven showing signs of some fault. He failed to diagnose the fault and was told that my appliance was ok. And I was charged a fee for the visit. As I feared the fault showed up again. But when I reached out to Domex I was told I would be charged again for exactly the same fault that wasn't resolved the last time by their engineer. Pure robbery!!!
Professional and quick response. Only dropped a star because it took 8 days to source the spare parts
Engineer fixed problems efficiently and gave helpful tips to prevent similar problems occurring again
I am rating Sid. Very professional, polite and informative. He struggled a bit but tried everything and it was well worth it. Thought the fridge/freezer was a gonner. Let's hope that with his advice, it lasts for years to come as it's the spare. You can come back next time. Thank you Sid.
Easy to book over the phone; very clear about cost (all itemized); efficient repair.
Good service, quick and helpful. Very pleased with the service, was recommended to me and I will definitely recommend you guys to others.
Very impressed with speed of response, timeliness, professionalism, quality of solution. No extra parts required and I was ‘trained’ in how to fix this particular drainage issue myself next time - I.e check the filter first!
Alex turned up on time and was excellent from the start. He worked cleanly, professionally and quickly all whilst explaining what was going on to me so I felt secure in what he was doing. Excellent service, thank you!
The engineer was friendly and knew his stuff. The gotcha with Domex is you have to pay up front for any parts they have to order that might be needed, irrespective of whether they are actually used in the repair. This doesn't feel a particularly fair way of managing stock. I ended up keeping the spare parts I had paid for just in case - but this also feels wasteful. The business model doesn't seem quite right to me. Asides from that, I would highly recommend Domex for fixing your appliances.
Speedy dispatch and repair, and Bobby the engineer was really helpful and explained everything clearly. Will use again!
Excellent service - easy to book, arrived after phoning first, mended machine and explained the fault, very polite technician, bill was exactly as originally quoted. Would highly recommend!
Terrible service. They turned up promptly 6.5.21, charged £100 but had not solved issue. When we called up, they said they couldn't send another engineer until 19.5. The engineer turned up outside the 11am-3pm agreed time slot (confirmed the day before). Then told no engineer could come back except 22.5 8-12pm (when we can't do). They said: "We cannot offer any other solution for the foreseeable future. We cannot reimburse you." We are a family who has had no dishwasher for 3 weeks, has paid for the service. Totally unacceptable.
i was very happy with the repair to our gas cooker from the initial diagnosis through to the actual cooker working again. The engineer (Visar) was very good and i would have no hesitation in using Domex again in the future.
Super easy experience with domex to get my oven repaired, made an appointment online and engineer came when booked and could fix my oven quickly and efficiently. I would definitely use this company again for any other repairs !
Very happy with the service provided, the employee gave me useful tips to avoid further issues too which was very helpful. Highly recommend.
Our repair man (Nick) was very professional and fixed the issue straight away, keeping us informed throughout. He is a credit to Domex.
Very friendly and approachable. Did a great job was very patient and helped us out. He has come out a few times now. Would highly recommend. Engineers name was Sid.
Booking online was relatively easy and the subsequent follow up messaging very professional. Plus Vladimir arrived promptly as booked. Vladimir worked very hard, was polite and considerate. His manner was friendly but professional. He also gave good advice on future care of our rather elderly machine machine. So far so good, it's performing like a new machine. Many thanks for this excellent service.
Very efficient service from the moment I made the phone call to the end of engineer visit. Very please with result.
Came to replace a door seal today (28 Apr). And the very same day: machine makes strange noise and displays a message to call customer service! Leaving me in a worse position than before the repair. Disappointing; we shall see how they respond
Mr. Daniel repaired the microwave. He was very thorough in his work. Did a good job.
The engineer arrived promptly and soon diagnosed the problem with the gas burner rings. He actually had the spares in his van so was able to fit them and replace one or two other items at the same time. Great Job!
My Domex repair service was excellent. They were professional at all times, phoning me to let me know when the engineer would arrive and not missing any appointments made. The engineer himself was friendly, approachable and certainly knew his job. My fault was correctly identified at the first visit and after ordering the part, the problem was fixed on the second visit which was less than a week later. I would definitely use this company again.
This is the third time I have used Domex. I have always found them prompt, professional and well organised. You get what you pay for and the service was most efficient with all safety taken into consideration.
Very good efficient service. Engineer was very professional abided by COVID rules, used shoe covers very respectful and knowledgeable, found the problem straight away, had the part on his van which is a big YES in terms of service for me. Took card payment. Will be using DOMEX for my future repairs, reasonably priced too.
Great service. Engineer (Sid Ali) arrived on time and was very professional yet friendly. Explained the issue and ordered the parts needed for repair. Very satisfying job. Many thanks 🙏
Very happy with the service and Nick the engineer was very knowledgable. Thank you
Quick, on time, very professional. Washing machine fixed for a reasonable price. Thanks!
Engineer carried out a thorough check found the caused made adjustments and the fridge is working ok so far
Very good service and the engineer arrived on time within the 4 hour window and came back once the part was ordered. Total repair including parts and labour was £140, which was cheaper than a lot of other companies. The only annoying part was the first live chat agent who on a Tuesday stated the next appointment would be Thursday but when I spoke to a second agent to book the appointment, they said it would be the following Thursday and that her colleague misspoke, which was very strange. The second agent then requested an additional £2.50 for the upcoming Thursday. The first agent made a mistake and the second could have easily waived the £2.50 as the amount is negligible and would have served to create a better experience, instead of making silly excuses.
Vladimir went above and beyond to diagnose and fix the broken filter of my washing machine. I am extremely pleased with the service he provided.
I’d recommend Domex for domestic appliance repairs. Our engineer Farhen was excellent and replaced a faulty heater element in our washing machine with no fuss. He also provided helpful tips to prevent the issue repeating.
Excellent service from start to finish. Andre was very thorough and painstaking at diagnosing the fault with my Neff oven. Thoroughly recommend for good service and fair pricing.
I have had a Maytag for 11 years - washing machine and a separate dryer. They fixed both. The dryer was via Whirlpool and their service was very poor. They do not answer phones and send unqualified people. They then outsourced to Domex and they did a great job The dryer was not spinning correctly. I contacted Domex directly they came the next day. Diagnosed the issue and made a temporary repair. They sourced a replacement clutch in one week and all works fine They have a nice app to see the repair details, the engineer, and time of arrival. Highly recommend
I would thoroughly recommend the Domex team to complete any appliance repair. I have used them three times now and each time the engineer has been on time, polite, efficient and has successfully repaired my machines. I would not hesitate to recommend their service!
The Domex engineer Daniel was friendly and quickly sorted out was wrong with our fridge/freezer. Great service!
Great engineer - had a significant problem with our fridge freezer which he has completely sorted out.
We purchased a new Fridge Freezer that was covered by a manufacturer's warranty. The installation had not been effective and Domex were instructed to rectify. Domex arrived within 24 hours, . Boris , the engineer complied with all Covid requirements, diagnosed the issues ,explained the fault , resolved and completed within 2 hours. Excellent service
Absolutely fantastic company. With excellent service provided by a combination of super efficiency, from the customer service operatives and the knowledgeable and conscientious engineers.
It was quick and the engineer was polite and helpful but another fault is occurring.
Domex were able to come out the next day despite being over the new year period. The engineer quickly identified the issue and had the correct part in his van. He tidied up after his work and everything was professional and polite.
Domex were very helpful on the phone, the engineer arrived within a couple of days (he phoned 30 minutes before arrival). He was very professional and gave me really useful advice. I would use them again.
Very Happy with the service from this company to date, The engineer "Yasser" who came on Saturday was very patient resolving the issues with our fridge freezer, he was extremely polite, smart and represented the company well. Would recommend this company.
Very pleased with our repair. Arrived on time, polite and professional. The engineer explained what the issue was, what’s caused it and what we should to do avoid it happening again. Very efficient. Highly recommend their services.
Website booking seemed to go through to a system that didn't auto-gen an email reply, and was also concerned that it was just an uber like company that only does everything as a middleman, but I did choose this company as they did at least acknowledge CV-19 and that they were taking steps with this in mind. As it transpires, the lack of auto-gen email was because it was well within their automated system etc, and this dishwasher repair was no different to evidently the hundreds/thousands they do? I say this as they were completely professional as it turns out. Repair Engineer came in a complete Domex livery utility van, he was masked up and immediately showed his ID at the door to identify himself etc, and it was clear from start to finish this was a slick professional operation. Engineer came with *everything* he required, and had smartphone inventory, and parts check and indeed he double tested the reason for the fault via the panel innards before dismantling the dishwasher (so they knew what they were looking for etc). Recommended - I should also add I gave Domex a go in lieu of getting a hold of the normal Siemens/Bosch service Engineer who I still haven't managed to get a call back or contact back from (presumably due to CV-19, but one would have thought when they said it was now call back, they would at least do that). Also I get the impression Domex actually do warranty repairs on behalf of the manufacturers.
Brilliant company... Very helpful and considerate support team, and the repair engineer was efficient, professional and followed all COVID health and safety measures.
The technician turned up on time and was very knowledgeable and pleasant. He fixed the problem and left our machine working.
Engineer was prompt on arrival and even though I wasn't in the Flat,the service provided was really good as I got to see the results when I got home.
As a first impression, I definitely can say : ,,Great location, awesome people, tasty coffee,10+ "
A friendly and helpful engineer resolved the problem immediately - an excellent service!
The engineer was very friendly and thorough. He explained everything and soon had the dishwasher back to normal. The customer service team were also very efficient and helpful. Very pleased with the service I received.
Hi, My fridge/frrezer wasn't working properly. I got it done 3 times through my insurance but they were unable to fix that. Finally after 5 months of waiting they written off it. Later Someone told me about Domex. I checked online some other companies as well but Domex had better reviews than others. I called them up. The guy on the phone was really helpfull. He booked me and the engineer came on time. He took nearly 45 minutes, changed the defective part straight away and fixed the problem. Even he changed the bulb inside the fridge for me as well. His name is Tony. Now our fridge is working fine. Thanks to Mr Tony and Domex. I will definitely recommend them. They saved our more than 1k which we couldn't afford in this difficult time. Naeem Bhatti
A most excellent company, Domex, to deal with. I contacted them to arrange a visit and the engineer came the following morning promptly wearing face mask and overshoes. The oven a Neff was at least 25 years old and simply required a new heating element which amazingly the engineer had with him! I don't recall mentioning the make of the oven so I was surprised and pleased when he didn't need to return with a replacement element. I have used Domex twice before, Freezer and Refrigerator problems and was also pleased with their booking and engineer visits.
Arranged fridge repair service. Extremely poor quality of service offered and communication from the customer service agents. Very disappointing experience!
I have used Domex services everytime my washing machine breaks up. I personally like their booking schedule, visit tracker and details of the engineer in advance who come for the repair. Very professional and friendly engineers. I have no hesitation to recommend Domex to anyone who want to get a service from them.
Very impressed with quality of diagnostic service. Excellent adherence to covid requirements. Friendly & informative representative. Would recommend.
I had Domex repair come out to fix my fridge/ freezer which had not been giving cold air on the maximum cold setting, the engineer advised me that my fridge/freezer was the worst he’s ever dealt with and that it was all poor manaufacturing. He found that the fan wasn’t on and that the maximum fan setting was actually a manufacture fault as it would close the fan on maximum cold so you had to leave it on minimum cold for any cold air to come in the appliance. When he left he advised that I should call up Hoover and complain about the fridge to request a new one as this fridge was not good and that he had written all this on the engineers reports. I called up hoover company telling them of all these problems and what I had experienced, hoover read the engineers reports who had written there was no issues and that it was a customer fault for not understanding the temperatures on top of this the engineer signed the report on my behalf which I did not do. I then called up domex to escalate this report which they then said that they would have to re book another engineer which is costing me time and headache all because the first engineer wrote a false report. My advise is if you have to use this service record the whole service and make sure you check the report and check for a signature. Terrible.
Excellent service when I called to book the repair. Repair guy called to advise when 30 minutes away & this was within allotted times. He was efficient and professional. I am very happy with my oven working again and costing me a lot less than a new replacement oven. I would highly recommend Domex.
Well informed of delivery slot and timings. Engineer, polite and respectful, re covid precautions. Job completed during visit. Happy to use again.
Used Domex via LG's warranty repair, once a callout was scheduled, the engineer was on time, very professional and knowledgable, in my case the issue was resolved as part of the visit itself. Would definitely recommend using their services.
My washing machine had a very small fault and i phoned beko and they sent someone to fix it pronto. Fantastic and proffessional company. Couldnt wish for a quicker response . Absolutely brilliant!.
The engineer was prompt, polite, Covid aware, and knowledgable. We were very surprised and pleased that a next day service appt was available.
Awful service. 3 visits in 6 weeks, paid for a repair and I have still have the same problem. 6 weeks without a washing machine!!! Job ref: 20350516, 20341994, 20330404
Technician arrived before scheduled appointment - bargain. Cost was minor, capacitor replacement - bargain. Technician was professional, friendly and experienced - bargain. Much quicker using Domex than using LG's out of warranty company repairs - bargain. Will definitely use them again in the future - highly recommended.
Excellent service. Engineer was prompt, courteous, knowledgeable and resolved the issue there and then. Very pleased with whole experience. Strong recommend.
I've been waiting for a two months to repair my appliance they send me an engineer 4 times but unfortunately they haven't been completed the repair, they are not professional with their job! Poor service
We have used Domex several times over the last 6 years to repair various home appliances. The latest was a dishwasher repair. Domex is always friendly, professional and helpful. Excellent communication, knowledgable engineers. I can not fault them, and will be using them again.
The company provided an excellent service with a quick response time to be on site and a professional and courteous engineer.
Washing Machine Repaired and brought back to into service. Happy with the technician who visited in terms of his ability to diagnose and repair the problem, as well as the app which kept me informed of his arrival.
Had my Beko dishwasher mended by Alex M. Thought it was going to be a nightmare job as it was an integrated machine, tightly and badly installed originally by my builder. Alex very skillfully and cautiously removed the machine from the kitchen unit and replaced the faulty pump. He observed social distancing and hygiene regulations consistently at his visit. He was very professional and polite and it was a pleasure to have him here, given the difficult circumstances currently in place. Many Thanks Alex for all your help.
Really impressed with the service provided. From the customer service team to the engineers that came to the property to install the washing machine and remove the old one. There were a couple of issues that were dealt with meticulously by the engineers and I was very impressed by how they handled it. Definitely use them again when necessary and would recommend their service too.
Domex are an amazing company who will always go above and beyond to help, whether it's arranging an engineer to call out sooner, or fixing the appliance itself. All of their staff are well mannered and just genuinely lovely people so of course this means that their customer service is fantastic.
I don't normally post reviews but today I'm making an exception. The lovely Domex engineer was on time, professional and after 5 minutes he knew exactly what the problem was and 30 minutes later problem solved. Absolute genius. Thank you very much Kind regards Rob
I was very impressed by the Domex professional experts who came over last week to repair my dishwasher and my machine machine. A Wonderful service by knowledgeable, attentive and hands-on experience engineers. I would highly recommend Domex for any of their services! If you need any appliance services, choose them and you won’t regret it!
Fantastic service! Phoned on the Tuesday and they had an engineer out to look at my washing machine the following morning. Quick and efficient diagnosis of the fault and quote for the repair. When the fault was too expensive to repair, I was transferred to their sales department who quoted me a cheaper price than leading electronic suppliers, including installation and disposal. Three days later I had a new and functioning washing machine fully installed and working, less than a week after my initial contact!
No fuss straightforward support , problem solved in good time, job done with minimum of inconvenience with friendly service
When our oven broken during covid I thought replacing it was going to be the only option. Thankfully I tried Domex first and they turned up exactly when they said they would and had already correctly guessed exactly what part needed replacing. All fixed in 20 minutes and only after he was gone did I realise he had even set the clock to the correct time as well.
When I had to make the call to have our tumble dryer repaired I had expected a long waiting time and difficult to hear phone conversation but it wasn't. The wait time was less than 10 minutes and booking the job was less than 3hrs (instead of the possible 24hrs that it could take). The engineer that came to our house was earlier than the what the website said and was very polite and fast (and he even wore shoe covers on our carpeted floors)
If your vans are going to speed at 40mph through 20mph zones, as just now through Greenwich, with families walking past then you'll get a low rating. If you show this much disdain for the lives of others and the NHS workers who will have to pick up the pieces then you put your reputation at risk.
I just had my dishwasher repaired by Victor and he was amazing!I’ve previously used Bosch/Neff to carry out my repairs but Domex is far superior!Victor was polite, showed ID, covered his shoes and took great care not to damage anything in my kitchen when he removed my appliance.He was super efficient,helpful and polite and I will be using Domex and not Bosch moving forward. Thankyou Victor!
Very quick and way to book. Repair person was courteous and did the job quickly. Very happy all round.
Our Smeg washer/dryer broke, as always on the most inconvenient time. Reached out to Domex and they got a booking in swiftly - the engineer was very careful with our kitchen panels (without specifically asking) and fixed the machine back up. Great service!
Amazing company i gave up on all hope after a year and half of hotpoint letting me downnot turning up just really bad services then d&g sent me to you guys your repair guy was truly amazing fast worker answered my questions gave me advice onhow to keep my washing machine happy hecame today i have my washing machine onnow and its back to being great again thankyou so much if there was 10stars i would give that amazing company
I am so impressed with Domex. We have used them for many years and recently when our hob cracked although they no longer do Hobs, because we were old customers they hunted around and located and fitted one . They have rung us several times to sort and confirm the appointment and even in these difficult times they delivered and fitted. Florin the engineer was efficient and helpful and gave us several good tips as well. I recommend Domex.
Communication was good, I received a phone call notifying me of an expected arrival time. The service engineer showed me his identification and was very polite. He was very knowledgeable and identified the problem quickly. He efficiently repaired my washing machine and gave me a thorough explanation. I was pleased with the service and would recommend them.
Such a fast response time, and such a polite man who fixed it without hassle. Will use again!
The repair man showed up with possible replacement parts (which we didn't need on the end). It was good to see he was prepared for any eventuality. He was very professional.
Second time using Domex, both times with Victor visiting. Professional, very courteous, as he worked he explained what was happening and what will be next. Highly recommend!
Takes week to get a repair for an LG fridge. When chasing the case over the phone, no answer just waiting music. Also I’m asked the same questions every time.
Engineer arrived promptly and mended my fridge freezer. No more annoying bleeping. Plus left a contact number to use in next two weeks in case it goes again. But all lovely so far.
Having our ice maker repaired under warranty was surprisingly quick and easy. Appointment could be made online, with availability within a week. Was notified of appointment slot on the day. Received a call from the engineer about 20-30 minutes before his arrival. Engineer was friendly and efficient and had problem sorted quickly. The whole process was quick and painless, so really pleased with the service.
If you pay for a repair through LG Electronics and they send out Domex, just beware you might get scammed! A Domex engineer told me my broken fridge freezer was covered by LG's warranty as the linear compressor was the cause. The same Domex engineer then told LG the cause was something else meaning the fridge was not covered by the warranty. Now I've been stuck in limbo with LG customer support for 3 months without a working fridge and no resolution as of yet! Either Domex and LG are both corrupt, or they have very poor lines of communication with each other. I'm not sure which company is tarnishing the other's reputation. To be safe in the future, I'd stay clear of both!
Graham was excellent. He arrived on time, was very polite and got to work quickly and efficiently. He located the source of the problem within 15-20 minutes with minimal fuss (this follows two separate call outs to different repair men who both had claimed it was going to be too complicated and costly to repair and better to replace). Graham tidied everything up and checked the machine ran perfectly before leaving. I could not have been happier. Thank you!
Review edited. Please read all. Original: Appalling. Installed an unnecessary part, promised me a full refund, then when money was due just stopped replying to my emails. Still owed £150. EDIT: After writing this review Domex contacted me to apologise and tell me that it had been a series of clerical errors and missed emails. They not only payed me back what they had promised me but in fact gave me a refund for the labour too, which I thought was an excellent gesture of goodwill. I rehired them immediately to repair a broken dishwasher, the engineer came a week later and fixed it on the spot. For which I was happy to pay. It feels good to have resolved this. Edit 2: Have used Domex several times since my initial review. Always courteous helpful professional and get the job done. Very happy with service. I will continue to use them. My only gripes would be the time it can take to get through on the phone (could be resolved with a better call holding/waiting time service) and also the time it can take for repairs, presumably because their engineers are so booked up.
I've used this firm to repair my white appliances which they do with great aplomb. I've always found the engineers friendly, professional and efficient. I can highly recommended them
Very efficient, friendly and professional. Had them come in to repair a two month old Samsung space max Plumbed American fridge freezer fan. attended within 24 hours and parts ordered. Came in four days later, the parts were replaced and fridge was fine. Really recommend taking up servicing of your appliances with them..
came out to fix my mums washing machine. fiddled about with it for all of 10 minutes said it was blocked plumbing ie tell the council but council plumber said its actually problem with machine so domex man obviously didnt check properly now machine cant be used at all. very poor service.
Overall the service was good. The engineer who came round, Stan, was a nice person, who explained everything clearly and completed the review and then came back and installed the part to my fan oven. Only issue I have is that I had diagnosed the problem correctly so I think the job could have been done in one visit rather than two.
Prompt and efficient service by a very competent technician, who knew exactly what to do. In and out in 20 mins !!
Repair carried out to a very professional standard and the engineer peter could not have been more helpful , would recommend
Very professional and polite service. Engineer was very good and quickly resolved issue.
Fast and efficient service by Domex when my washer-dryer failed. The engineer was great - turned up on time, fixed the machine, explained the fault and put everything back to how it was. Courteous and clean, I wouldn't hesitate to recommend.
This is a excellent service company,very responsive,and the service engineer was very efficient ,and quick in rectifying and repairing my washing machine. First class engineer,and first class company. Mr M Norman...Retired QA Manager.
Great customer service from start to finish. Easy to arrange service appointment on website. Excellent phone contacts to follow up on this and confirm appointment. Engineer was prompt, polite and managed to fix our machine really quickly. I thought we’d probably have to replace it, so was delighted! Thanks so much Domex!
The good is that the engineer was on time and was very nice. However, his repair to our ice-maker lasted all of 33 days before the machine broke again. Domex warrant their repairs for one month only and no reduction will be made for another repair. Unacceptable.
I was referred to Domex by the manufacturer of my washing machine that had failed after only 17 months of service. From start to finish - less than one week - we had excellent service from the dedicated Domex service engineer (Alex). and the back room staff. If we ever need a service to any of or electrical goods that Domex will be our first port of call. Once again we highly recommend for technical competency, speed of service and client /Domex communications. Tony Sweetsur
Booking was cancelled by domex last minute and they offered me a new timeslot weeks in advance. Have gone with another provider.
First class experience from initial contact with customer services to completion of the job. Useful reminders of appointment by email and then personal contact from Engineer on previous day and 30 mins or so before arrival. Over 3 visits the Engineer was friendly , efficient and thoroughly professional .
We have a Samsung extended warranty and the ice maker on our smart fridge was jamming. They agreed after a struggle to send out an engineer from Domex who are they’re appointed repair agent. Wow domex are great. Great phone service to organise the appointment to work to times that work for us The repair guy Khalim should not mind me mentioning him. He is 100% the best. He mentioned to me that he had read the blogs from Samsung and that they had issues a month ago a new fix for this bad ice maker. He organised for it to be changed He followed up a week later to fix the new parts and came on Saturday morning early out of his way to fix the parts. He is brilliant. We hope the new fix solves the issue but as far as domex is concerned you should give this guy a pay rise. He is amazing. Thanks
Excellent service, efficient and professional from all aspects. Thoroughly recommend
Very good first time experience. He arrived on time. The engineer (Peter ) was friendly and left the area very tidy. He explained what the problem was and even showed me the part he had to replace. Happy with the service
Prompt and very professional service both from the engineer and the office staff.
5***** service. Extremely polite, professional, punctual service. Highly recommended.
These sharks are just not worth the hassle.....poor engineers who don’t fix a thing and leave you with appliances in a worse state then when they arrive........go somewhere else and get an engineer.....absolute no confidence with this firm at all
Fantastic service, and the engineer swiftly resolved what was wrong with our fridge. Super-polite and courteous service, I wouldn't hesitate to use them again (though hopefully I won't have to!!)
Quick investigation of Samsung Fridge Freezer by very experienced Domex engineer.
Referred via the manufacturer warranty. Professional and efficient. The call centre and the engineer. Would use again.
Great service, advised time of attendance via phone before arriving, very pleasant and friendly, professional and was able replace faulty part immediately.
Very friendly and easy to use company. Fixed my oven as soon as the parts were available
Very reliable and efficient service from the engineer who fixed my cooker in good time. I would be happy to use Domex again and would wholeheartedly recommend their service to others.
Excellent service, from my first call to when the service engineer had completed the job.
The engineer diagnosed the problem of my dishwasher almost immediately (it was full of water which wouldn't drain away) and in a few moments had dealt with the problem. Very impressive - I shall certainly use Domex again.
The company does not even deserve 1star, engineer informed (after insisting on a constructive reply to what was wrong with my fridge) us at the time of inspection of the fridge that motor is cracked, and informed me that someone from their office would call me by 5pm or next day morning to update us with the repair. Neither they called me on the same day or the following day, I received a text message the next day stating "report has been submitted to Dometic and General" This is not quite the answer I was looking forward to, so I chased Domex with an update, at which point they informed me that Domestic and General has cancelled my policy and thus they are unable to repair the fridge. Of course, disappointed with their decision I asked for the repair report, so I can take this up with Samsung as the motor has 10 years warranty. The report obviously did not mention anything about motor being damaged, all it stated was "The appliance is BER as refrigerant system is blocked" By the way "BER" stands for Beyond Economical Repair. Furthermore, their customer service person informed me that there is also a gas leak from the fridge which they can not trace as it could be leaking from anywhere within the fridge, Shouldn't the engineer be warning us of this dangerous situation of a gas leak!!!. by the way gas leak fault is not even mentioned in the report.
Engineer was excellent yet again and repaired my washer dryer. Quick turnout, arrived early on a Saturday morning, I couldn’t be more pleased and would definitely use this company again. Thank you
Excellent service...engineer who visited carried out the work very professionally.
Thank you Domex... you were great!!! Thanks for being efficient and reasonably priced.
Good communication, the engineer was friendly and identified the problem quickly, he explained what caused it and fixed it without delay. Would recommend!
Have used Domex for years for various appliances. The service is always top notch and the pricing is fair. Would highly recommend.
attended on time but refused to take 2 screws off as its not their job as that the installers should have done it - wat a joke when i asked the engineer he said if he gets auth he will come again at later date to unscrew 2 screws ??? no logic
What a pleasure it was to have these guys come and repair my dryer, they are polite, professional, courteous and knowledgeable.
Quality service, super polite staff took the stress out of a broken bridge. Highly recommend.
Had great service for our washer from Alex. Really, really helpful and efficient.
Great service, first rate engineer who was thorough, prompt and solved the tricky machine problem without fuss. I can highly recommend Domex.
I would highly recommend. I have used Domex repair services on a couple of occasions and they have been professional and extremely helpful. Recently needed my oven fixing and they were very quick and called me to see if I wanted an earlier slot that had become available. The service engineer was really professional and gave me good advice on getting the best out of my appliance. I've only ever had a positive experience with them.
Pricing & Quoting, Booking: available online, very clear, easy and competitive. Service: the engineer was knowledgeable and very professional. I appreciated the email/SMS notifications and the online services. Excellent that you can pay by card - pretty much any card
Brilliant service, very friendly and quick, no hidden costs. Will definitely recommend them and will use them again in the future
Excellent service. The phone call 30 mins before they arrive is extremely helpful. Stan was very professional and easy to talk to.
Excellent service. I was given an immediate appointment and the engineer was efficient, very professional and explained the problem. I would definitely recommend Domex and will use again.
Called domex for repairing washing machine. For indentifying the problem I paid 43.99 pounds. Then I had been advised that they would call me for the quotation of repaiment cost. But nobdy called me then i received a text to call them . I called them and i had been told that the cost would be 230 pounds.(Approx) I told them the price of the new washing machine of my model is 170 pounds now you are charging 230 pounds. My dissatisfaction with the gentle man who handled my call. He was not courteous & honest. He should provide me the honest opinion but he treated me unprofessionally. Though my previous experiences with them were satisfactory.
Very fast, professional and personable service. Calls to the service department are answered within a few rings and the service technicians show up on time, ready to work.
Ivo fixed our very old Smeg Range Cooker. Very impressed with the service and price.
Engineer arrived on time., showed identification and very polite. Did not use technical jargon but used words I could understand. Explained what the problem was and fixed it. The engineer is a credit to the company. Based on my experience I would certainly recommend.
Excellent service Customer service went out of their way to accommodate my needs. Repair was done on the same day as my call, never had this service with any other company. The engineer, could not have been more helpful. Did the repair very quickly and was happy to answer my questions. Thank you, Domex and Martin
I've used Domex a few times, and always got good, efficient, service. Great price recently when came to look at my tumble dryer, realised no need for repair, so only charged for "diagnostic" at rate below most people's standard call-out charge. Happy to recommend.
Very polite and professional engineers. I have used them for many years on numerous appliances and have never had a bad experience with them.
Fast service, part ordered quickly and was kept well informed. Engineer was polite and professional. Overall very happy with the service.
Easy to book service/repair online, My engineer, Bogdan, called before visit and arrived promptly. He was friendly and professional explained what was needed to fix my washing machine and confirmed I was happy to have him complete the work. All done very swiftly and now I am able to tackle my pile of washing ( not the most enjoyable part but at least my neighbours aren’t still staring at my outfit choice) Very pleased indeed with the whole service.
Fast, efficient, excellent service. Our engineer Victor was prompt, courteous, informative and very tidy - an asset for Domex. I think this is the best repair service I have used, and would definitely recommend this company.
I have used Domex before I find them very good you can get appointment quickly and the service is excellent I recommend any one to use them
Domex tries to dodge their problems by making assumptions. They had someone coming to my place to fix a machine THREE times, after being unable to, they say it's a problem with my floor, but they didn't do any tests with me, and refuse to come back. Awful!
Straightforward, helpful and efficient. I'm happy with service and especially the engineer, Sid, who explained the problem and what he was going to do about it .
Repair was fine but I had some issues with customer service and after care. Company contacted me quickly off the back of posting a negative review and resolved everything, which was a really impressive thing to do.
Can’t fault the service. My Bosch dishwasher gone on the blink, I booked online and was offered two options. The service plan worked really well as parts were needed and that was all inclusive. My engineer Chris was great, professional and very friendly. Will recommend to family and friends!
I have used Domex many times - for both purchase/installation - and- repai. I don't say it lightly ( I wasn't born yesterday;-) but I can't recommend them highly enough. They have never let me down.
A repair company that doesn't accept repair jobs if your appliance does not have warranty, why would I contact you, would I not contact the company providing the warranty? I just wanted my fridge to be repaired not fobbed of to another repair company.
Poor customer service. They don't return calls. Managers don't have basic understanding of consumer rights. Engineer couldn't report issues on appliance that anyone with common sense could do. Don't use this company for anything to do with appliances.
They came to do a warranty repair of a dryer. Repair was fine, however the engineer damaged the flooring by dragging the machine all over it. Despite repeated emails and phone calls promising a response, none was forthcoming. Avoid if you can.
The worst company ever! Never use them. They are a big fraud. They are just making fools. First the appointment took two weeks. Then after two weeks they cancelled it as the engineer wasn't available on the day. They moved the appointment to two days later. When the engineer came over, he gave a lame excuse that machine wasn't installed properly and so he can't repair it after spending 15 mins outside saying he is talking to manager while he was smoking and drinking coffee. However when I spoke to his Manager Graham he told me that we cannot repair it under manufacturer warranty as it is a hazard however we can do it privately for nearly £100. They are the most worst service providers and money making agents. Don't ever rely on them.
Domex pulled out all the stops for us this weekend. On the point of moving house, our dishwasher developed a fault. It would be bad form to leave it for the new householder to find. We've always enjoyed excellent customer service from Beko and Domex. In these exceptional circumstances, they excelled by fast tracking our repair. They said they knew moving is stressful and wanted to alleviate the burden. Rado, the engineer, fitted us in at the end of his long day on an evening when it was pouring down, which must have slowed his progress travelling between jobs. Yet he was polite and professional. Thank you for your efficiency to the team at Domex.
I have an extended warranty on my Beko condensing dryer. Given job number by Beko (run by D and G). Called DOMEX on 10/11/18. Given repair date of 18/11/18 and said that they were busy and could not come sooner. I have three very young children and can not wait 8 days for a repair. Graham the on site Manager called me and was able to get me an engineer on the day (only because the engineer was in close vicinity) and problem fixed. I do understand that this was an exception but still, shows you that if it could be done, it was. Thank you once again
I waited almost 30 mins to speak to somebody, only to be told that Domex are no longer accepting any work not under manufacture warranty. This should be flagged up on your website, to spare people wasting their time. After a previously positive experience with Domex, this is extremely disappointing. I will no longer be recommending you to others!
I can’t believe this company. Paying monthly for the last year for cover but instead they cannot fix the machine. We asked domex to come out to fix a loud noise coming from the washing machine for them to take the washing machine apart and then say they dont have the parts for it. Besides that, when i tried to use the machine again now a new problem developed and the machine was no longer spinning. They refused to send someone out again for it. This is terrible service! Save your money or go elsewhere. The definition of rogue traders
I had to wait 7 days for an appointment for the engineer to come to my house and think that he fixed the problem. 2 days later my machine broke down again and now I have to wait another 7 days for an appointment and what’s worse is the customer service agent on the phone was disgusting. Stay away from this company complete and utter cowboys. Since I wrote this review I’ve had the company get back in touch to offer me a next day appointment. This is great but I’m so disappointed that this wasn’t the case yesterday when i pleaded with them and they didn’t care, but having wrote my review they changed there attitude. When the engineer came today he was amazing, polite and professional like he was the first time around. He investigated and fixed my problem. My review was never about him but about the customer service over the telephone. He had a couldn’t care less attitude, difficult manner and was very rude. How he has this job is beyond me. I understand things can go wrong but there was no need for this unsatisfying behaviour
Great place, always helpful staff! And the service was spot on! My dishwasher works perfectly well now, thanks!
I called Domex to replace my Fridge Freezer. The service men delivered and installed my Samsung American Fridge connected it to water and even took the old one away. Very protective of my home as well. Thank you!
Be careful when taking a plan out that states they will replace your item if it cannot be fixed. I took out a plan on the 5th of Sept 2018 and today 7th of Aug 2018 after 3 visits and every visit a new part installed in my fridge, they decided to cancel my cover and not give me a replacement. Visit 1. 15/08/2018 Change of display (also found motherboard on fridge to be faulty) Visit 2. 25/08/2018 change the motherboard. Visit 3 05/09/2018 still not working and checked for leaks or top up refrigerant - Engineer found no leaks, however he noticed the compressor was running at 80c Engineer stated "i will order a new compressor and this will sort it out as we have changed all the parts now this will fix it" I was expecting a call back from Domex and did not get one so decided to call them myself as i have been without a fridge for 6 weeks. I get told as the fridge was not repaired on the first visit we are canceling your plan, which is not stated on the T&Cs I asked the call handler where this is stated on my policy and all he could say is, "it is somewhere". When i asked why it was canceled i get told as the fridge has a leak it cannot be repaired and this is why we are canceling your policy. So another lie! the engineer confirmed it was simply a case of a new compressor as he cannot find a leak! What does Domex decide to do? they change the report so that the policy would not be claimed against. I am now going to contact a independent repairer and get a report and take this to court! sick of these big companies trying to find any excuse to not pay out. Lies lies lies. Lucky for me this fridge has never had a leak repair, so it will not be hard to prove. Added: They state if it cannot be fixed on the first visit they can cancel the policy. they have been to my place 3 times???
Terrible service, many promises made to lure you into signing a repair and protect plan but there is no delivery, managers out to lunch as usual.
Excellent company! So happy with the service I received over the last few months. Extremely Fast and efficient. The engineers from Domex are polite and very professional. Thank you for everything! Ms S BEGUM
Ridiculous how there are no emergency engineers available, when your fridge and fridge freezer have completely conked out. I have 2 young children its the summer holidays and your giving me Thursday as the earliest appointment. Sort out an emergency line or staff.
Very good customer services, even if sometimes you need to wait a bit for appointments. Most technicians are very good.
I would just like to say that the services received was 1st class. Our Neff electric Oven stop working on the 22nd Dec with an electrical fault every time we turn the cooker on it just tripped out the circuit board. Panic set in with the Christmas period on top of us and a Turkey to cook. I called Neff and the best they could do was the 28th, but they would try and help. However I then called Domex and they came to the rescue, getting an engineering to us on the same day. The Domex service Eng was excellent, we really did have a big problem with a blown relay on the circuit board and the best option was to replace the whole board, which had a 5 day lead time for our 7 year old Neff, but the service Eng could tell we where in a really difficult position and wanted to see if he could repair and that he did with a solder iron and a spare relay from a spare board. WoW Removing the damaged one & soldering in a replacement one and bingo it worked. What can I say but a big thank you to Domex & the Eng, who never left his name, but top draw for us 10 out of 10. Mr J Bath
Great value, delivered with a smile. I had a fault Samsung American fridge freezer which stopped cooling and while looking for DIY tips, I came across Domex. Very friendly and helpful telephone staff which made me book with their one-off repair option (£84 including VAT). Engineer who came was smartly dressed and very careful of my home and fixed the issue with a reasonable part price (did search later and couldn’t find it cheaper). Quality service without the hefty price tag. Thank you!
Worst company ever if I could give no stars i would engernire highly disrespectful the manager isn't ant better
Were suppose to call after 1pm text me at 12.39pm say was next .Had to call them back and tell them i said would be home till 1pm as had half day and tell him to wait which he did. Only to get there and find out the had sent engineer out with wrong part despit being told and checked the go it right the 3 time they called me to change appointment. Then when phoned up and complained they tried to blame Domestic and General given the wrong information I said. You can blame them as I confirm 3 time on the phone when talking to you staff arraing appointment and told theme was the rubber seal on cooker door and it was the big crocker door at the bottom not the Grill oven and guess what yes the sender out the rubber seal for the grill oven.. then told me the could order and send through post and I could fit it my self which was not impressed with as I pay insurance for this to be done by engendeer. Customer service manager was supposed to put in order and call me back before end of day and tell me when part will be there and can make appointment to fit it but never called me back. I called Domestic and and General to complain about service and that he hadn't called me back and wastedo my haldane days level I had to take.Am not happy with service...
Very happy with Domex services.Repair issue been dealt with smoothly.Engineer came done the repair and even checked everything before he left to make sure all was done correctly. I'll recommend Domex and I'll rate 5 star as they done a great job with no regrets !! Well done Domex !! Will use them again in the future.
I didn't choose Domex as Domestic & General insurance chose Domex to fix my 4 year old LG washing machine. The Domex Engineer (Darivs), was knowledgeable, polite, efficient and effective in all his visits and work.
Fantastic service. An engineer came around very quickly, identified the problem and fixed it. He even identified an issue with a previously fitted part from another engineer and put that right while he was here. Would highly recommend.
I rarely write reviews but was so pleased with the service that felt I should! I rang Domex because they are an approved service centre for Samsung and I had my Samsung american firdge freezer faulty. So, when I rang i was surpriced to be offered two payment options and not just one and the advisor got an apointment within 2 days with a 3 hour slot. On the day the engineer called to say he was on the way and as he was 10 min outside the slot he offered an opology and promised to make it up. Which he did by fixing my fridge which needed 2 parts. He did have them and got them replaced and it was all working back again. Very friendly customer service and clean and tidy engineer. At the end he even asked me: "is there anything else I can do for you?" which really impressed me. Very happy customer
Location
Town, Epsom, KT17 Get directions
Opening times
- Monday8:00 AM – 6:00 PM
- Tuesday8:00 AM – 6:00 PM
- Wednesday8:00 AM – 6:00 PM
- Thursday8:00 AM – 6:00 PM
- Friday8:00 AM – 6:00 PM
- Saturday9:00 AM – 4:00 PM
- SundayClosed
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