HPS
5.0(121)Sandwell • REFCOM




About
HPS is an air conditioning business based in Sandwell. They are listed with REFCOM as an installer.
Reviews
5.0
HPS reviewers often describe the engineer arriving on time and doing a prompt job. Several mention the engineer explaining each stage, giving advice on efficient boiler settings and health and safety checks, speaking by phone and being polite. Many say they would recommend HPS, with improvements reported after boiler services, including quieter running and better working order. One reviewer said a first-time repair involved an upfront time and price, and one said remedial kitchen pipework was carried out to a good standard. The one notable criticism is that a boiler repair required a return next-day visit because the local parts supplier had closed; no other reviewers raised that issue.
Great service great install, will always use again
Just had HPS GAS do a service on my Worcester boiler. Arrived on time and explained all that he was doing and gave advice on the best settings for my central heating. It was the first time I have used HPS GAS but won’t be the last. I’m glad I’ve finally found someone trustworthy and who does the job as stated in there email.
Very prompt and efficient service, reasonable prices. HPS are very knowledgeable can’t fault anything will definitely use again.
I had a very good experience; they helped me over the phone in just 10 minutes and fixed my water heater. They are patient and explain everything to you.
I contacted HPS for a quotation for a replacement boiler and for advice regarding a problem with my existing boiler. They attended promptly and, rather than simply assuming the boiler itself was at fault, carefully assessed the system and identified that the likely cause was a failing central-heating pump rather than the boiler fan. This proved extremely helpful, as the pump was subsequently replaced and the boiler is now operating. Their diagnosis potentially saved me from making a significant and unnecessary financial outlay on a replacement boiler before the underlying problem had been identified. I found HPS professional, helpful and thorough, and I was also grateful that they took the time to explain their findings clearly. I would be happy to recommend HPS Gas Heating and Plumbing Services to family and friends and would use them again for future heating work.
Great service and really friendly. Serviced my boiler with no issues and also advised on various other plumbing related issues around the house! Will definitely be using again.
The engineer who came was top class!. He talked me through all the stages that he was doing and the service was excellent.I would recommend him and his company any day.
Contacted HPS as boiler needed repressurising and I was unable to locate the valves under the boiler. They gave me an ETA of 30 minutes and turned up promptly resolving the issue. Really pleased with the service and will definitely use again. Thank you HPS!!!
5 star service, had a problem with our boiler so arranged a call out with HPS, engineer was prompt and arrived at time arranged for visit. He carried out a thorough inspection and soon found the problem with our boiler. Once he had sourced the part that needed replacing it was a case of having to come back next day to replace the part as the local supplier had closed for the evening. Arranged a time with the engineer for next day and again arrived at the arranged time and in no time at all he had our boiler firing on all cylinders again. Great service at a great price. Thank you, highly recommend.
Had my boiler serviced today great service, and didn’t leave a mess. I’ll definitely be using him again
Boiler service and returning radiator to wall - very professional right from enquiry to job completion. The engineer was very helpful and kept me appraised of any issues or replacement parts that were required before he replaced them. Excellent service all around andI would highly recommend to anyone.
This is our 2nd time using HPS as a family, with the service being expert and reliable each time. Most recently, our leaking old boiler was replaced with a new cost effective model, with the customer care and prompt advice offered through the process providing peace of mind when I needed an urgent solution. I would recommend HPS to anyone seeking an honest, reliable, fairly priced boiler installation.
HPS were fantastic from booking in the job from the engineer arriving on time as stated via watts app message communication regularly was great between both parties. H the engineer turned up looking very professional with all tools on Board his Van Did a great services on the boiler as well as talking me through each stage so I understand how the boiler systems works in general for future reference H spent a good hour or so with the services and cleaning up after him self once finished, also price was very fair. Boiler was in better working order. I have now booked HPS to do my boiler service every year and scheduled in reminders for this with them. Thanks HPS I Recommend Highly for Gas and heating works for your home.
Fast and reliable service and opened my eyes on how to use heat efficiently.
I highly recommend HPS and will be using them for all future works I require. I can not put into words how grateful I am for the 1st class service i have received from this company. They have saved me a lot of money and stress by providing a pre-plumbing inspection on a property I intent to purchase, disclosing failing with the current hot water system allowing me to negotiate the asking price based in their findings. They deserve 10 stars
The engineer arrived on time, was highly professional, and quickly fixed my boiler heating issue after two others failed. Excellent service and clear communication—100% satisfied. Thank you, Mr. H.
I’m really impressed. We had ongoing heating issues and three engineers had already tried to check it, but none of them could properly diagnose the fault. This engineer was brilliant, he identified the problem quickly and sorted it straight away. He was professional from start to finish, explained things clearly, and left everything clean with no mess. This is what a true professional looks like. Highly recommended.
Absolutely brilliant quick and friendly 10/10
Great service from H and team. Very neat and tidy.
EXCELLENT SERVICE THROUGHOUT COMMUNICATION WAS SECOND TO NONE .ENGINEER WAS KNOWLEDGEABLE COURTEOUS,PUNCTUAL, POLITE AND RESPECTFUL. WILL USE AGAIN.
Sunday morning, I was worried about a possible gas leak. Abdul came out almost immediately, gave a thorough check, even moved the carbon monoxide alarm (as it was in the wrong place) for me. Cannot be more grateful, thankyou.
Today we used the services of HPS. Firstly, our call was urgent and the engineer arrived in a matter of minutes. Secondly, he very quickly found out what the problem was with the boiler and what needed to be done. Thirdly, he quickly brought the necessary equipment for replacement and repaired it. And finally, he gave us advice on how to proceed. We are absolutely satisfied with the result and will continue to use the company's services. Many thanks to the HPS team.
Absolutely brilliant service. Repair carried out today by H. Arrived at the allotted time, worked quickly and efficiently. Sorted out the problem and got my boiler up and running perfectly within one and a half hour. H was very a friendly professional and tidy worker. I would recommend this company 100%.
Very happy with my service, very professional service would recommend
Great service from HPS Gas - prompt communication arrived on time and a proper job completion. Even completed the basic safety checks in the house and suggested all the right things to keep us safe. Price very reasonable as well and detailed report done. Very friendly technician and highly recommended. Thankyou HPS service 👍👍
Came out within an hour to fix my elderly dad's heating. Very happy with communication and efficiency of fixing the problem. Would highly recommend.
Very good service. I was able to book the gas engineer within an hour, which was fantastic. He was very polite and the work was done in no time. We’ll definitely use them again and I highly recommend this company.
The service was truly excellent. The staff arrived and began repairs within 30 minutes of the call. The price was reasonable, and the communication was efficient. Highly recommended! 👍
Was there within the hour. Fixed it in an hour, gave lots a information. Cannot fault anything.
I was booked in, told a time and prices before he came, he came down and sorted it when he said he was going to. Very professional and knows what's he's doing. Highly recommend!
Very professional and polite good service
H came out today to replace my thermostat system as the old one was obsolete and getting the replacement parts were not cost effective. Very good communication with various options given to me and clear pricing. H was polite, explained the system well, respectful of my home, and cleaned up after himself. I would definitely use this company again and have already recommended them to other people. Thank you once again for a great job, I now have heating and hot water again.
Great communication from start to finish, arrived on time and gave some useful advice whilst repairing my gas fire, friendly and professional service
Very accommodating with bookings, really helpful communication around arrival time and did an efficient job to a good standard
Engineer responded very quickly and arrived on time, completing the necessary work cleanly and efficiently, and was polite, helpful and explained exactly what he was doing. Overall an excellent service provided. Very happy to recommend to others.
H came out yesterday and fitted us a new boiler. He was fantastic and answered every question I had. Extremely knowledgeable and friendly. His work is pristine, neat and organised. The care and pride he takes in his work is only matched by the quality of it. Would recommend to everyone
Had a new baxi boiler installed and I can’t thank H enough, 10/10 service will definitely use them again for future work. They came out a few days later to inspect and check we were happy with the boiler. Thank you H.
Excellent service, very professional, explained everything fully, would highly recommend
Very good service ,very helpfully and professional. Will use again in the future .
Fantastic service, kept us informed throughout, Boiler was thoroughly cleaned. It's now running allot more quieter. Thankyou H.
Absolutely fantastic! My plumber arrived promptly and fixed the issue quickly and efficiently. What really stood out was how he explained the repair process to me as he worked super helpful and reassuring. The plumber also went the extra mile by checking all my other pipes, as well as inspecting my gas lines and boiler to ensure everything was in top condition. Huge thank you to HPS team! Highly professional, thorough, and friendly. 100% recommended!
Hannan was was very professional and knowledgeable. Excellent installation for a baxi boiler inspected really throughly and gave good recommendations. I would definitely recommend him and will be using him again.
Hannan came to service my boiler he was very punctual and very polite. Made sure everything was checked properly and re assured me that everything was safe as I recently moved into a new property and was a bit concerned about my boiler. I will definitely be using him again when i need another service and when I need a new boiler. Have recommended him to all of my family. Thank you Hannan for a doing a great job.
They are very experienced and quick service. Trustworthy also.
My old boiler couldn’t be fixed, so HPS Engineer came, gave a fair quote, and installed me a new Baxi boiler with a 10-year warranty. The team was on time, professional, left everything clean – highly recommend. Thankyou!
He arrived within the time slot given . He was very polite and very thorough he was here about an hour, I have had valiant do it before and it only takes tem 10 mins. Very pleased will definitely have him again to service or repair my boiler .
I called hsp as my boiler had broke and was in urgent need to get it fixed as my youngest had just came out of hospital. They were fast and efficient and got here ASAP very grateful for there service and would highly recommend them.
Fantastic service and integrity by Hannan. Recommended if you need a swift and professional service
Fantastic service from quote and professional installation. Thank You H & team for such brilliant service. Tailored to my budget. Thankyou
Excellent service and communication from HPS, highly recommend!
My boiler packed up I rang hps engineer he come on time and discussed it not worth spending money on the old boiler and give me a estimate for a new boiler supply and fittings very happy with the price and fitted in one day every good engineers who fitted and the HPS always on the phone the best company I recommend to family and friends thanks
Excellent professional and friendly service. Our boiler needed fixing during the Christmas holiday. Hannan came out quickly to assess the problem and was back to fix things for us as soon as the parts were available. We would definitely recommend
Very professional, responsive and friendly service, got the boiler part and fitted in ASAP, back to having central heating again in December.
I contacted HPS due to needing a new boiler fitted as ours was broke and didn't have and heating or hot water. They quickly came out to inspect to provide a quote within about 1 hour after contacting them. The next day I had accepted their quote which was reasonably priced and was scheduled in the following day for work to commence asap due to cold weather. The team arrived on time, was well mannered and friendly. Once the new boiler and flue were fitted, they ran thorough tests to ensure it was operating correctly and checked all radiators. I was given a run through of the boiler and smart controls. They left the house tidy and clean, you would have never of noticed they were here! Honestly the guys were great and communication from start to finish was great. I won't use anybody else but HPs going forward. I highly recommended. Thanks guys, much appreciate your work.
Very good price good service
Just had my first visit from H at HPS to check over my boiler. Great guy with excellent communication skills. Answered all my random boiler and heating questions whilst he went about his job. H gave my boiler a thorough safety check and advised me on heat settings to run efficiently and economically. Will definitely recommend and use HPS again.
HPS came highly recommended and did not disappoint. From the start to finish of the job they were polite, efficient and considerate. Safety being a key issue at all times. We will definitely be using this company again.
Excellent company. Really went way beyond their responsibilities when fitting a new boiler for my elderly father, checking and fixing a range of other things that were wrong with his house, such as new taps in the kitchen, advising and fitting smoke and CO alarms, checking he was safe and comfortable, all without charging any extra. I will be happy to highly recommend this company to anyone in the Sandwell area needing heating or plumbing services.
Great company for all your boiler needs, called them friday and came out to me the next day! Great service and carried out in a timely manner. They definetly know what they are doing when it comes to getting anything sorted for your boiler, cannot recommend them enough to anyone. Thank you HPS for the great quality work and service you have provided, will not go anywhere else apart from these guys now!
Lovely man well recommended, our fire wouldn’t light he repaired without changing any parts only charged up one hour call out and tested all the gas and he was extremely cautious about the carbon monoxide test spent as much time testing because he wasn’t quite happy at first, I will definitely use again thanks james
Amazing customer service and pice was very competitive
Great company, were very thorough, explained everything, explored every possible option before quoting. Highly recommend these guys, they were my third boiler people to come out to address the same issue and are by far the best in the area! Not to mention, the fair prices too!
Fast response and promptly repaired , thank you !
Really impressed with the service from HPS. Very efficient, great communication, calling me to let me know he was 10 minutes away. Very reasonable price and so nice to see a friendly, smiling boiler engineer.In my experience, Definitely recommend.Good job 👍.
I recently used this company for the first time, and I was really impressed! They were professional, punctual, and friendly. It was clear they took pride in their work and did a thorough job. I would 100% recommend them to anyone in need of their services!
A good, honest service that gets the job done quickly, efficiently and at a fair price. Thanks very much
I called this company as had an excellent experience the first time when they changed to a larger boiler in my property. On this occasion I needed a gas fire fitted - Hanan again showed a high standard of professionalism and not a mark on the new carpet either. Work carried out the day after I telephoned as Hanan had an available slot. Highly professional and very reliable service - thank you again and see you later in year for boiler checks
Hannan did a great job conducting my gas safety certificate, very informative and efficient
Excellent service, very reasonably priced too, I will always use them
Had a new boiler & Hive system fitted. Service was excellent from start to finish. Highly recommend HPS
Excellent service. The engineer disconnected my cooker and installed my new one. Couldn't fault the service from start to finish. Thank you 😊
Great service
100% recommend First class service, very professional. We will definitely use again Many thx !!
Boiler broken down, contacted company and they sent a engineer out on the same day. Polite and friendly gas engineer sorted out the problem within 5/10 minutes and boiler was up and running again. Would be using them again and would recommend them.
Very happy with boiler Service, professional and puntual. THANKYOU HPS
Excellent service, very professional team. They installed my new boiler very professional and also very fast service. I am very happy with my new boiler. Highly recommended this company.
Really pleased with the prompt service start to finish, quoted competitive with a 10yr guarantee my new Vaillant boiler as my old boiler was past economical repair. My system was flushed (should have seen all the and dirt in the pipe and then changed from cylinder to combination boiler.😀 Engineers left my house Clean and tidy. They explained the new Control very thoroughly, during registration. Overall, I'm very happy with the service. I wouldn’t hesitate to recommend HPS to anyone considering a new boiler. Thankyou for such great service!
Great work with perfect finishing.
Called and booked early morning and arranged for same day prompt repair, very professional and efficient. thankyou!
Very good service .
Definitely would recommend... HPS . Nice , friendly and definitely reliable. The price is reasonable.
Really excellent service. So respectful of my home whilst they were working, so helpful and happy to answer any questions. I would definitely recommend HPS to anyone.
Great job. Takes pride in work and made sure everything was working and set to go and how to make the most efficient use of boiler.Highly recommend.
Knows what he is doing and very professional.
Great service Great people and a-good price to
Excellent customer service. Easy to arrange the gas fire service with engineer who arrived on time. Professional service and will most definitely recommend and use again. Fully confident in work done.
Reliable and professional Great communication Very pleased with my new boiler
Turned up on time. Did good job. Just as well as boiler not serviced since 2016!
Service engineer arrived on time and completed a thorough boiler strip service. Noticeably quieter and using less gas. Wouldn’t hesitate to recommend! Thankyou!!!
Fantastic service, replaced my old tank system with a nice compact combination boiler with 10 yrs warranty... Thank-you H & team.. see you next year for my boiler service.
A great service and I recommend Mr H for you
Fixed my boiler within 90 minuites of calling. Engineer had the replacement part in Van. Thankyou H
HPS has consistently handled all of our properties in our gas and plumbing portfolio, including annual gas safety checks. We have never had any significant issues with their services, and it has been an absolute delight working with such skilled professionals. Thankyou!
Great service HPS Gas. Thanks.
Good service provided by H. Kept us informed throughout the work and treated the job as a priority. Would recommend.
Called as we had returned to a depressed boiler and when filled & restarted water escaped from the boiler, was advised I would be contacted later to book in, 4 hours later, phone to ask if they can come, 1 hr later- problem fixed, diagnosis given and a plan to clean burner when it suits me, overall boiler check. Very happy with professionalism and cost. On my experience I would recommend this company.
Fantastic, friendly, reliable service. Would recommend.
Very Professional, amazing work. My new boiler is working very well and more importantly saving me a lots of money in comparison to my old boiler. Thankyou HPS
Prompt repair. Competitive and fixed prices
Really nice and friendly got the job done quick
My wife called HPS to carry out some remedial work in our kitchen ahead of new units being fitted. Hans went above and beyond to ensure that the pipework was exactly how we wanted it and to ensure it was all properly supported unlike the original pipework. We couldn't be more happy with the standard of work delivered and we are now confident that our new kitchen units wont become water damaged as our previous one did. Thanks very much for the excellent work. We will definitely use HPS for future plumbing work.
My boiler was condemned on friday HPS visited me on sunday morning and quoted me for a new boiler.. by 3pm that day the boiler had been delivered ready for it to be fitted on the Tuesday. Price of material and labour was very reasonably .Customer care has been exceptional. Would highly recommend this company
Very good service 👏 👍🏻 👌. Knowledge in high standard. Really recommended
Reliable, friendly, professional. Fitted my new combi boiler and went above and beyond to ensure everything was working properly. Will definitely recommend them and will definitely contact them to do the yearly service. Thanks again. Very very happy with my new boiler
First time I have used this company. I found they were professional, punctual, knowledgeable, and friendly, who not only took pride in their work but do a very thorough job too. Highly recommended and would use again.
Wouldn't hesitate to recommend. Friendly, knowledgeable, punctual and very thorough. All at a great price and local too. Couldn't ask for better!
Had my back boiler converted to a combi. Clean work and a good deal. New boiler came with a 10 year warranty and will be much cheaper to run than my old one. I will be using HPS for the yearly services and world definitely recommend.
Very Professional, highly recommend without hesitation, I was given advice, no mess was left behind. Definitely will use again.
Reliable and professional is how I would describe them. Great communication, good prices and take pride in their work. Would recommend for any kind of boiler work.
Helped my elderly mother; Very Good and efficient, couldn’t ask for a better service, Ray
Highly professional, reliable service. Had boiler replaced and many radiator issues troubleshooted. Prompt, reactive and conscientious staff. Would recommend without hesitation.
First time using this company for a boiler service. Very impressed with the professional service and advice given; proper job and would recommend to anyone. Will use again.
best price, fast response and excellent standard of finish.
Arrived onetime and job was well done. Fantastic Service - Easy booking, the engineer was friendly and competent. Absolutely no complaints and would use again.
Engineer turned up at the agreed time, knew what he was doing, and very informative, had two quotes and his was the best. I will definitely use again if needed.
I would highly recommend you give them a call. Really pleased with the service. I contacted HPS to quote me for a new Combi Boiler, they came when said to quote, checked out my requirements and gave really sound honest advice then go and check out with the supplier the best options. The quote was very fair and they did the job within record timing. They wouldn’t leave until everything was ok, even fitting in an extra job along the way (replacing a leaking radiator valve) they left the place tidy clearing away all the mess and shown me how everything worked. Overall the service is the best I have experienced with tradesmen and I would recommend them to anyone.
Area
Opening times
- Monday8:00 AM – 8:00 PM
- Tuesday8:00 AM – 8:00 PM
- Wednesday8:00 AM – 8:00 PM
- Thursday8:00 AM – 8:00 PM
- Friday8:00 AM – 6:00 PM
- Saturday10:00 AM – 4:00 PM
- Sunday10:00 AM – 2:00 PM
Additional information
- REFCOM REF1024911
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