Combat Heating Solutions Ltd
3.9(26)Sandwell • REFCOM




About
Combat Heating Solutions Ltd is an air conditioning business based in Sandwell. They install and work on air conditioning systems for their customers. Customers say they give helpful technical advice by phone and keep in good communication, and that their staff are professional and helpful. They are listed with REFCOM as an installer.
Reviews
3.9
Combat Heating Solutions Ltd reviewers describe a mix of helpful technical support and serious complaints. Several reviewers report good communication and helpful technical advice by phone, including one who was talked through correcting poor combustion on a heater and another helped to set up an air handling unit. One reviewer describes the team as professional and the service as reliable, while another says they were kept informed from start to finish. Criticism includes poor phone access, a call-out charged at £360 for a short visit, a quote for a replacement fan that a local firm said only needed bearings, and job done wrong twice on heater installations.
Great help from Chris at technical - 5 stars!
Great communication and a fast response
Had a problem with a combat elite gas 75 cabinet heater poor combustion tris talked me through to correct this top bloke
Outstanding customer service from Tris at Combat Heating. Always going above and beyond. Many thanks Tris keep up the good work.
Excellent service, very professional and helpful staff, I highly recommend combat heating appliances, Very reliable, Simple service and easy to operate
Superb interaction from the team only dropped it down one star because I couldn't get through on the phone. Would recommend 👌
i was phoned by technical and they helped me set this AHU up it took a good while but can’t fault the service i received. very knowledgeable and nothing was too much trouble. and most of all they really know there stuff. first class service thank you
Excellent service. They kept me informed from start to finish. Highly recommended.
Thank you very much for Youre quick response and sending out the parts we need A1 clutches team tipton
No wonder reviews are so low. Terrible customer service. Not interested in helping. Try and get more money. Diagnose one problem you pay for it then it’s something else. STAY CLEAR AND DO NOT USE!!! Scammers !!!
Shocking service. They charged £360 to send a engineer out for a 10min look at our heater. Then taken nearly 2weeks to send a report over and cost to fix our heater which they said needed a replacement fan. Got a local company then who said only the bearings needed replacing which cost a quarter of the £2500 they quoted.
Very very stupid very bad company charging as £360 for 9 min and he doesn’t repair our garage heater don’t do business here 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
After having numerous conversations with the company, what sounded like an angry male voice was a disturbing sound to here coming from the background,really not professional at all needs to learn telephone Etiquette suprised the staff aren’t scared of him
Job done wrong twice when having 2 heaters installed. Installer fitted heater control panel with the built in sensor behind the heater where it doesn't calibrate well. Also the fan doesn't operate in the summer from the control box so have to change some wiring and swapped 2 live terminals in the service box to operate it.
I would say that this Company is the worst out there, If you have problems with their products which is highly likely, then the aftercare is non existent. The calls are never returned and you can never get answers.
6 months on, £627 down and no actual solution to heating fault but nice pictures taken of our heater.
Area
Opening times
- Monday8:00 AM – 5:00 PM
- Tuesday8:00 AM – 5:00 PM
- Wednesday8:00 AM – 5:00 PM
- Thursday8:00 AM – 5:00 PM
- Friday8:00 AM – 5:00 PM
- SaturdayClosed
- SundayClosed
Additional information
- Incorporated 2017
- REFCOM REF1019750
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