AMS Heating and Plumbing Ltd
4.4(27)Caerphilly • REFCOM • TrustMark




About
AMS Heating and Plumbing Ltd is a heating and plumbing firm based in Caerphilly, trading since 2004. They service and install air conditioning, including commercial air conditioning, and also cover boiler repair, boiler service, boiler installation, power flush, underfloor heating and landlord gas safety certificates. They take on commercial work and their work is guaranteed. They are listed with REFCOM and TrustMark as an installer.
Services
Reviews
4.4
AMS Heating and Plumbing Ltd is described by several reviewers as polite and helpful over the phone, with messages returned ahead of a visit and calls answered by a person rather than a machine; one reviewer said the company moved an appointment to keep their boiler within warranty. Reviewers also note engineers arriving on time, cleaning up afterwards and explaining or diagnosing problems, including one engineer who found a fault others had missed. One reviewer was very happy with a new toilet, vanity unit and outside tap, and another praised the pipework and boiler installation in a fully renovated flat. One reviewer reported poor driving by a company van, which they described as pushing in at a zip-merging point. Another said the company promised to come back to them but did not.
We fully renovated our two bedroom first floor flat in a purpose built 1970s block of flats and employed AMS Heating & Plumbing to carry out the plumbing work. All existing pipework was capped and removed so they carried out a complete installation of new plumbing from the service riser to the existing bathroom, a newly created ensuite and a newly designed kitchen which included working with the kitchen designer and electrical contractor. It wasn’t an easy installation due to the fact that all floors and ceilings are concrete so there were no traditional floorboards or plasterboard ceilings to hide pipework in but Andrew came up with some innovative solutions which have worked out really well - and when you’re working with a limited amount of space every space saving idea helps! There is no gas in the building so a combi boiler wasn’t an option and we didn’t want to keep the water tank as it took up too much space in the bedroom so we removed this and replaced it with a Sunamp Thermino ePlus 150 heat battery. It is a relatively new product but it is a lot smaller than a water tank so we had it installed behind a cupboard door in the kitchen (the pipework done by Teyler is a work of art in itself so we would happily have it on show!) - it takes up very little space and sits quietly without us even noticing it. We have a wifi timer switch connected to it and it is set to charge between 1am - 3.30am each day as we have an off peak electric rate and that provides enough hot water for three of us to shower and general hot water use throughout the day. Bathroom and kitchen fittings & appliances were all fitted with care and to a high standard and we couldn’t be happier with the end result overall - water is piping hot and at mains pressure from all taps and showers. I would highly recommend AMS to anyone looking for a reliable, competent and trustworthy company and would also recommend the Sunamp heat battery for anyone looking for a space-saving solution like us, we are very impressed with it!
From Natalie handling our calls & emails the communication was first class. Nothing was to much trouble through my (many) problems. We had two lovely gentleman who came with a wealth of knowledge, settling some anxiety around our boiler system, highlighting regular issues to watch out for and diagnosed/fixed each issue promptly and efficiently. Nothing was ever to much trouble. 1000% will use again.
Martin arrived early and sorted out our problem in minutes. Well done!
Today I have had a new toilet and vanity unit fitted and an outside tap. I am extremely happy. From the initial call, to getting the quotation and a courtesy message the day before customer service has been excellent throughout the entire process. Arrived exactly at the agreed time and worked extremely hard for several hours until an excellent job was completed. It was a bit of a challenge, as none of my walls are straight, but with a lot of perseverance the end result is great. The supplied toilet is of great quality, along with the outside tap. Very happy with the end result, at a very reasonable price for the work. Can highly recommend!
Today 21st May 2024 I had a lovely contractor called Jay too fit my new boiler so kind,considerate and a total pleasure too have in my home . A real pleasure too have a warm and welcoming smile in my home fantastic service xx also brilliant communication from the company xx
Have used AMS heating and plumbing for the first time I would like to say when I rang the staff could not have been more polite and helpful , an engineer called the same day he was lovely and sorted out the problem straight away . He was very polite and efficient and cleaned up the mess afterwards. I would highly recommend AMS heating and plumbing ltd to anyone looking for a plumbing company in the future
Great service as always
Superb service and highly recommend. We were experiencing several issues including our boiler cutting out, hot water valve sticking and 2 radiators not warming up. Called on a Tuesday, they visited the following day with quick diagnosis of the issues and the work was completed on the friday, nice and warm ready for the weekend. Professional, knowledgeable and left tidy and clean. They ensured they tested and checked on all of the work thoroughly before they left. Great reliable company after being let down by others and will know where to go in future!
Used AMS for the last few years when servicing the boiler. Very reasonable price to be fair, £79 for a service and safety check. They show up on time, and unlike a lot of people I have used in the past, they actually answer the phone! You can speak with a real person, not an answering machine. This time of year there's usually a few weeks wait for a slot, and originally I was booked in with a three week lead time. I had left it late to book a service and I was going to be outside the 12 month limit on my boiler warranty. When I explained this, the lady I spoke with put me on hold for a minute to look at their bookings, then came back with a new appointment just within the time limit. Now that's good customer service!
Excellent service from Ams .First class engineer very professional. Customer service was excellent. Thank you
Excellent service! Faultless from start to finish and very professional
Your driver nearly went into a car in ystrad mynach. Please drive responsible. It was today 5th July. About 4.20pm. Cars are supposed to zip in 1 by one. But the van kept trying to push in front of the cube instead of wait and zip in behind it. He was laughing and in the end the cube let him in.
Fixed boiler break down quickly and well, plus serviced it and a gas fire. Friendly and helpful staff in the office and on the job. Will continue to use and would definitely recommend.
The engineers were polite and easily identified in branded vehicles & uniform. Bathroom install & renewal of exterior soil stack carried out professionally and to a high standard - even cleaned up afterwards! Have used previously for boiler repairs and maintenance, wouldn’t use anyone else.
The surveyor explained everything to me beforehand. The boys arrived on time, were professionals and cleaned everything before the left. They were excellent - I would recommend!
Fantastic
The engineer Daffyd was amazing, he was on time , professional & COVID safe , he highlighted a fault that numerous engineers had failed to spot , can highly recommend .. Very pleased customer 😁
Said they would come back to me, they didn't.
Area
Opening times
- Monday8:00 AM – 4:30 PM
- Tuesday8:00 AM – 4:30 PM
- Wednesday8:00 AM – 4:30 PM
- Thursday8:00 AM – 4:30 PM
- Friday8:00 AM – 4:30 PM
- SaturdayClosed
- SundayClosed
Additional information
- REFCOM REF1024591
- TrustMark
- Commercial work
- Work guaranteed
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