Heat Norfolk Ltd

We are so grateful. Requested help when our heat pump was playing up and although we were not a current customer help was provided by Aaron. It was great to get an engineer who actually knew what he was doing, he managed to resolve our issues and set up the system in a more efficient way. Would definitely recommend Heat Norfolk.

First class service - thank you. Engineers was on time, really knowledgeable and efficient. Highly recommend.

Aaron from Heat Norfolk was very professional and highly skilled. Finding an engineer who is so knowledgeable about air source heat pumps, and the optimum way to maintain and run one felt like striking gold! We are so grateful and highly recommend Heat Norfolk.

Terrific service. Friendly, polite, professional. All work completed on time and to a high standard. Highly recommend.

A stressful experience but resolved

I have used Heat Norfolk for over 12 years for all my plumbing jobs, big or small, and they have never let me down. First class workmanship and really nice people to deal with. I have every intention to keep on using them.

Been waiting for over a month for them to call back and fix a toilet pan (flexi-pipe and cistern) in NR2 3NW but never got back to me. They probably thought smells and blockage coming from toilet could wait. You need to chase them up and then they just turn up to do some measurements and said they would do their best as my wife is pregnant and needs toilet upstairs. Very unhelpful, wouldn't recommend. I ended up fixing it myself.

Only parked whilst wife having hair cut. I am sure they are first rate though and will note them should i require services of their given expertise.

Brilliant. Just parked there whilst my wife had her hair done.

After having been let down by yet another company, I came upon Heat Norfolk in my search for a company that would inspect/service our Solar Thermal system, so I called on the 23rd November and booked an appointment on the 10th December for an engineer. The lady answering the phone sounded very professional and efficient, and after having explained my experience with the previous company she assured me someone would be at our house at 8.00 am to carry out the work. So I felt very confident that finally I had found a company to do the work. On the allocated day, I prepped the area in our loft for the engineer but 8.00 am came and went and no-show. Initially I thought I had been mistaken and that the appointment was for 8.30, but even then, still no-show. So I phoned them up to find out what the situation was. The lady on the 'phone didn't seem to recognise my name and asked me to hold whilst she checked. A short while later she informed me that the engineer allocated to our job had "just" called in sick!! Very disappointed an am concerned that all plumbing/heating companies in our area treat customers in this same manner.

Brilliant, couldn't be better, service

I had a Gas boiler replaced and CH system overhauled recently. The company has been a pleasure to deal with. Turning up on the allotted date and time, completeing the work on time in budget and with skill and professionalism that is hard to find these days. The engineer that did the onsite work is a credit to Heat Norfolk. I cannot recommend this company highly enough.

Good and reliable Heating Engineers are not easy to find, with oftentimes calls going unanswered, appointments not kept, or long lead times. Not such an issue if it is maybe for a boiler service, or something minor, not if you have a boiler breakdown. Heat Norfolk are superb, with a properly structured organisation that includes office (so calls always answered), with breakdown engineers along with installation teams. This means you are highly likely to receive timely response in an emergency. From initial call a week ago, first visit next morning, 2 visits later - parts replaced), boiler fully up and running today (Christmas Eve). Charges are clear and transparent, with a very friendly personal service. Personally, I wouldn't use anyone else....

We had our oil fired boiler break down on us two weeks ago during a particularly difficul time for us involving a stay in hospital for my wife. After being messed around by a so called heating engineer from a 'nameless' one man outfit, leaving us still with no heating or hot water during the last cold snap, I discovered Heat Norfolk. An extremely helpful lady informed me it might be possible, even at such short notice,for an engineer to call the following morning. Sure enough, Shane appeared next morning and proceeded to pinpoint the fault, replace the faulty component and make good the damage done by the other man. We cannot thank you enough and have no hesitation in recommending Heat Norfolk.

Used heat Norfolk to service my boiler last year. Superb service.. Had a breakdown with the heating yesterday and called them for repairs. 4 phone calls with a promise to call back. Never got one call back. Very, very disappointed indeed. Will not use again unfortunately.

Skate was Good, peas are still dried, not fresh.

Excellent. Fitted new, external oil boiler. HIghly skilled, friendly and knowledgeable. Competitively priced. Highly recommend. Will use for servicing in the future.

Really helpful. Went above and beyond to resolve the issues

Fantastic customer service and quality of work . Have already recommended to others in need of work.

Heat Norfolk were splendid - from the initial enquiry to job completion Paul and Shane kept us informed on all aspects of the work. Shane decommissioned our gas Rayburn and replaced it with a gas boiler solving a couple of tricky problems on the way. He did a first rate job and also avoided every one's nightmare by cleaning up at the end of the day! Not forgetting Morgan - can't recommend them enough - Jackie Morris

Rubbish experience with this company. Asked for a quote to fit a new shower in the bathroom. Survey happened 3 weeks after initial request, had to chase the quote several times, with promised call backs never materialising. Finally received the quote, emailed back with questions, no reply over a week later. If you're too busy, or don't want the work, why not just say? Really disappointed after other positive reviews. Recommend avoiding.

Very disappointed with the service. They did not not carry out the work which i requested.They tend not to answer the telephone. Update: After contacting me to find out why I had left this review, they have not addressed the problem, I am told they are waiting for a report from their engineer and after 1 month still no words of resolution. They still do not answer the telephone.

Brilliant service. Fast response time and very efficient.

I needed to have a new boiler fitted and I decided on Heat Norfolk based on their brilliant reviews, and I was not disappointed. The engineer who fitted our system was called Shane and he was just incredible at his job. He was really hard working, reliable and knowledgeable and he did such a fantastic job. I would highly recommend this company to everyone, I am a very happy customer.

Great service, reasonably priced, did what they said they would! Professional company!

A fantastic boiler service today . I found heatnorfolk professional and reliable from start to finish . would highly recommend this company . Jon Paul was by far the most knowledgeable engineer I've ever experienced .

Fantastic service from start to finish; initial visit swift and options clearly explained, work booked in easily and quickly, quality of work completed very high. The staff were friendly, helpful and spotlessly clean. Thank you!

Excellent, professional and friendly. Helpful beyond the call of duty!