Next Energy Solutions Ltd

What a fantastic firm Next Energy is Lisa COLIN on the rest of the team of fantastic the contractors they use or also fantastic turned up when they said done a fantastic job And left The place spotless I would recommend them to anyone, thank you so much to the team, especially COLIN and Lisa and also Sean who did a great job boarding my loft and doing the safety rail I would always ring next energy if I needed any work done

Earlier this year I had solar panels and a battery installed by Next Energy, and from start to finish everything just ran like clockwork. It’s so rare these days to come across a company where everyone is so professional, organised and genuinely cares about their customers. From the team in the office who kept me updated every step of the way, to the surveyors and the guys who did the installation, everyone knew exactly what they were doing and everything went incredibly smoothly. What could have been a really stressful experience was made completely stress-free and easy thanks to the whole team. Nothing was too much trouble, and I always felt well looked after. I honestly can’t recommend Next Energy highly enough. Fantastic service from start to finish!

To anyone who's about to have work done on there homes by a company called NEXT ENERGY who are contracted by torus especially if you're older with a health conditions please be very careful. This company promised us the world and caused us nothing but heart ache for over 2 months. They took all our wall insulation out on the 27th may and our loft insulation out on the 9th June. They sent a site manager with a dodgy damp meter only to tell us that we had to have a damp course done on most of bedroom and hallway. As we live in a one bedroom bungalow I said no. When I asked were all our furniture was to go and we're we we're ment to sleep they looked back at me as if to say NOT ARE PROBLEMSno work would be getting done as I had refused to have a damp course done. This has finally been sorted thanks to torus they sent experts out with a proper damp meter and guess what NO DAMP FOUND. But still NEXT ENERGY said no work would be getting done as it would compromise there good name HAVEN'T THEY SEEN SOME Of THERE REVIEWS ONLINE. Do what I done after living in a heat filled bungalow in 32c for well over two months I finally got in touch with ENVIRONMENTAL HEALTH AMAZING within four days work was done . Do not let this company bully you into having work done you don't need. PLEASE DO NOT TREAT ME LIKE A STUPID OLD WOMAN I MAY BE OLD BUT IM FAR FROM STUPID. NEXT ENERGY PLEASE DON'T BOTHER PUTTING UNDER MY REVIEW CAN WE TALK TO YOU OR WE DO APOLOGIZE YOU REALLY DON'T CARE ITS ALL ABOUT THE MONEY.

I honestly can't thank Next Energy enough for everything they've done for me. From the very beginning, nothing was ever too much trouble. I had to change the installation dates several times because I was unexpectedly admitted to hospital, but they were so understanding and accommodating. They made what could have been a very stressful experience completely worry free. The whole team went above and beyond. They even helped me pack up my house before the work started, and the workmen were absolutely lovely, always checking I was okay and even making me cups of tea every day. A special thank you to Nikki, the Assistant Site Manager, who was incredible throughout the whole process. She genuinely went above and beyond to make sure everything was taken care of, kept me updated every step of the way, and made me feel completely supported. The home improvements themselves are amazing. They've redecorated throughout my home, and the difference is incredible. My house already feels so much warmer, and the quality of the work is outstanding. I couldn't be happier with the results. Thank you to Nikki and the whole team for your kindness, professionalism and outstanding support. I truly appreciate everything you've done and wouldn't hesitate to recommend Next Energy to anyone.

I have to say that everyone I have encountered at Next Energy have been superb in their customer service. The installation teams were the hardest working team I have ever come across. They communicated with each other very well and worked very long hours without stopping. Incredible work ethic. Only reason for 4 stars not 5 is because on the day of installation the Airsource Heatpump's location needed to be changed. I felt this should have been identified at the surveying stage and is not a reflection on the installers themselves.

Great service, excellent customer liaison from Colin and super happy with the solar panels installed under warm homes scheme - Super efficient, thank you team😊

Great service from start to finish from dealing with a very helpful office team and then onwards the installation went smoothly thanks to great service engineers.

We had quite a lot of work done through Next Energy. The process was disruptive, but we were warned of this and expected it. What we did not expect was frequent no shows, days taken off work for nothing, badly managed projects, no plans shared, people turning up unannounced to do work, damage to our home that has not been repaired and the state our house has been left in. Our main issue was with agreements during surveys not being adhered to. We had a hybrid heat pump/boiler system approved and a surveyor visited to inspect and design the layout. It was agreed where the heat pump and boiler would go, and that they need to be close to each other for efficiency and to minimise pipework. Installers on the day refused to position the boiler where we agreed and warned of a fine/bill for materials and equipment if we refused work. The result is massive amounts of piping and ducting in our back yard, which looks horrendous. The pictures are the finished result, which they think looks fine. Besides that, the heat pump wasn't set up properly and didn't work. They did come back and fix that, but I had to finish commissioning it myself by reading the manual and watching YouTube videos as the installer didn't know how or couldn't be bothered. We complained to Next Energy about the piping/duct work and they refuse to rectify. The insulation work and solar was done to a good standard, but I'd avoid if you can. The complaints and escalation procedure on their website is also wrong. The financial ombudsman is not the correct way to escalate, it's the dispute resolution ombudsman and Trust Mark who can help.

If I could rate this company no stars or even negative stars I would do so. From start to finish the whole process has been stressful and not worth the hassle. They have caused numerous amounts of damage that took weeks of complaining and calling to resolve. The damage was only resolved when threatening to report them to the energy ombudsman. From the very rude condescending project manager Steve who I’ve actually told them never to send to my property again, to the office staff there is absolutely zero communication or organisation. Saying they will turn up and don’t. Installing the equipment where ever they please. Asked me to fully empty my loft to install the equipment turned up with paper work saying equipment was to be installed in loft to then say we are installing the equipment outside leaving awful not level conduit all on the external of the property after specifically specifying I do not want conduit on the outside of my house. You only need to look at the reviews of the company to know what you are dealing with here and I would AVOID AT ALL COSTS!! Waited weeks upon weeks for the paper work to come back all the while producing power being fed into the grid for absolutely nothing back as you can’t get payment back without the Installer paperwork. Absolutely no information given about the system and how to use it or any mention of even contacting your energy supplier and absolutely no explanation of the app that goes with the system and how to link it all up. Please do yourself a favour and take your custom elsewhere and save yourself the hassle that everyone else has had to endure.

This company instaled solar panels, but not a single person during instalation before instalation or after instalation mentioned that they will only work if they have been registered with national grid. 2 years of solar panels energy lost. Not to mention that they wired them from atic to inside house then outside house and back in to the house where meter is. It is one wall, why not just send wire outside and in. Post company answear: I contacted company just after work was done to put things right. They out right refused to change anything except fill holes next to wire drill holes where wind was blowing dust true. And when they came to inspect work, company had a second opportunity to let me know that I need to register solar panels with national grid, they didn't. I appreciate that company monitors reviews, but asking customers to get in touch for second time after going public to fix things is pointless. This review is solely to let other potential customers know what to look out for.

Really good and professional Company Do their best to satisfy and work around their customers. Really happy with their work. Thank you so much to Nikkie who was very supportive with my circumstances.

Good workman during the work. Communated well before during and after. Happy with all work. Thank you

From the start to end the process was plain sailing. From the initial guy who came to measure and take photos and explain time lines and processes, to the guys who did the installation i couldnt fault there proffessionalism. They were pleaseant and polite and respected my home. They worked non stop. Truly a credit to themselves and your company. Keep up tbe great work.

Next Energy, from Director Level, to grunt level in customer service are an absolutely as incompetent, negligent, uncaring company. They have called five (and counting) serious safety hazards in my vulnerable grandparents house, which, they're completely ignoring now. Their complaints policy refer to the wrong ombudsman, and, their customer support just make up whatever they want with AI Tools - I assume they've had AI tools make up their complaints policies and escalation routes too. We're being left with no way to escalate this above Next Energy, and, their incompetent, reckless Head of Warm Homes Delivery has been aware of the latest safety hazard for weeks at this stage, and, they're just sweeping it under the rug. Every single person I have had the displeasure of dealing with Next Energy has been morally bankrupt and devoid of care and morals.

Absolutely shocking! Don't know who is worse, the office staff or the contractors!! Didn't have the tools for the job, shoddy work that has to be changed. Destroyed and damaged the few things I had in my loft. Don't stick to arrangements made even though you book time off work, so when you refuse anything else done after repeating yourself for the 50th time they want to take the hump and start giving attitude. Manager was then passed on who was just as bad as his staff!! Yes I was rude to them because there is no communication between any of them! Manager did offer to resolve the whole thing but I declined because he too was just like the rest of them

Very good service, very impressed!!

Thankyou to all the lads that worked on my House use have done amazing.. so pleasant. Cleaned up after them selves. Ya don't get that these days.. thankyou so much xx

I recently had work carried out on my property by Next Energy. External cladding insulation. I would just like to say the standard was first class.They removed old pipes and guttering and replaced with new.They would clean up after work everyday,workman were all very friendly. I definitely recommend this company. Thankyou Next Energy.

The installation was very quick and professional. I haven't got any problem with my boiler so far.

"5-star review for Next Energy! I recently had the pleasure of working with Next Energy, and I couldn't be more impressed! From start to finish, their team was respectful of our space and belongings. They arrived promptly and worked efficiently to complete the loft insulation, extractor installation, and wall installation. The team was clean, well-organized, and truly professional. What sets Next Energy apart is their commitment to quality and customer satisfaction. They're not just installers; they're experts who genuinely care about helping homeowners save money on energy bills and feel more comfortable in their homes. It was a pleasure having them in our home, and we greatly appreciated their professionalism and expertise. Thanks to their expertise and government-backed schemes like ECO4 and GBIS, we were able to access funding and enjoy a more energy-efficient home. They are the only people I would trust in the future. Highly recommended!"

All contractors were pleasant and very considerate. Any mess was cleaned up before they left. I am very pleased with new boiler and the engineers took the time to explain the remote control functions.

I would give the Customer Liaison Officer Paula McLean 5 stars if I could but I had a few issues with Next Energy not completing works which Paula got sorted, ahe also got me a refund off my energy supplier for overpaid electricty, I also would like to mention Gary Murphy the site manager who was also very good. So Next Energy receive 4 stars from me,the workmen were polite and courteous and turned up on time

Damaged my property and disconnected all my guttering! Left screws bolts rubbish all around and didn't clean up cause damage to my bathroom ceiling aswell COWBOY WORKERS!!!! REFUSE ANY WORK NOT WORTH THE HASSLE

Where do I even start, so october 2024 Next Energy turn up to begin work and still now in June 2025 it still has not been completed. They turned up whenever they felt like and just went around the back, we would be sitting in the living room 1pm and they'd turn up to work and treat our home like a building site. I don't know if it is just us who think that knocking at someone's front door is basic manners and basic human respect, clearly they do not have this. There was a group of workers who sat in the garden with a table and chairs and started eating there dinner, which by all means we all have to eat dinner but they was leaving bones all over the garden, and we have a 18 week old puppy who was then going outside and picking up these bones, clearly a choking hazard for the dog but they clearly could not care less and to top all this off one of them decide to go to the back of the shed and urinate which is absolutely disgusting, when we brought this up to one of the MANY so called 'Site Managers' it was brushed off and clearly not dealt with because the same group was working on the house a few weeks later again without making us aware. Our back gate was left open constantly every single night until it was fixed (which they broke) which made us feel unsafe and was unable to let the dog out in the garden due to this also adding on from this, we had no fence panel to our left so it was open gardens with our next door neighbour, luckily enough we know them however our privacy was taken away from us, again for weeks and weeks, once again couldn't let the dog out. The carpets in our hallway are absolutely ruined because they did not put anything down to protect the carpet they just came in and out trampling mess all over. This entire job has done nothing but affect our mental health, with family members having to seek help from the doctors, us constantly being anxious about wether the dog was going to choke on a screw today or a bone tomorrow due to them being dirty and disrespectful not cleaning up after themselves. It has had a massive impact on the family and again our mental health, I wouldn't wish this on my worst enemy and I hope no one has to go through this in a lifetime hoenslty it's been awful and it's still not over. There is some pictures attached to show you what we have been living in for the past 8-9 months, and to be honest still living in the dirt.

I had an amazing service from this company and don’t understand the bad reviews. They were always on hand and very quick turnaround. I got a boiler, underfloor insulation and loft insulation

I have to give 1 star as Google will not allow any less. This company is an absolute joke and should shut their doors as they're terrible. Company is the latest council contractor work load team. They do not know whether they're coming or going I was ment to have work done in Feb and it's still being done now. They say they will call you straight back them when they don't call you call back and get the we're sorry this is bad we respect our customers ect load of crap. If I'd have paid for these services I'd be taking next energy to court. AVOID AT ALL COST.

Had insulation in loft done, but it wasn't done correctly, Also had extractor fans fitted in kitchen but wrong one was fitted so now I've got to get someone out to fit the correct one costing me money. Not very professional and when I contacted them they never got back to me which means they don't want to fix problems they have created. I put my trust in them and they have let me down.

Poorly run business with sub standard office staff

Constant bad workmanship, called a liar multiple times. Leaking boiler, avoid like the plague

Had a combi boiler installed to replace old central heating system via government grant. The kitchen radiator no longer gets hot. Had numerous revisits and calls back to next Energy. Unhappy regarding electricians visit. Left my property untidy and didn't leave any instructions for equipment they installed.

I have used Next Energy on severally occasions and I must say that they always deliver. I would definitely recommend them.

What a shambles they turn up with only enough parts to do 50% of the job after 2 weeks ring them to try and find out what is going on past to different departments with no answer given on the last occasion was promised that the head of department would certainly ring that afternoon guess what still waiting. I have read good reviews and some not so good I go for the latter.

Had surveyors out did a long long extensive survey. Waited 1 week then got call back saying that I can get external insulation and underfloor insulation but need to make a contribution over £10 grand. Obviously didnt go ahead with them, i got a company in Wirral to do a survey also and told me no company should ask for a contribution. Alarm bells should have rang when surveyor said if you got additional properties or friends and families come to me direct and I'll have it sorted. Obviously all these companies making MASSIVE commission and jobs not worth their while they can't pocket the government grants they refuse or cut corners and keep massive percentage of the grants for themselves and ask for contribution.

This Company has not even been to Survey our property and have managed to let us down three times. Their representative arranged to visit last Thursday but failed to arrive due to ill health. An alternative date was arranged for today. We waited in all morning then received a text message saying that the surveyor was running late and could he call in the afternoon. We received another text message saying that he would not be able to get to if due to a relapse of the health issue he had ( torn shoulder muscle)from the previous week. He offered £100 compensation if an alternative date could be agreed. We are not interested in a company that operates in this manner. We have viewed numerous poor reviews from disgruntled customers. A sigh of relief that we decided NOT to have any more contact with them.

We had a New boiler, solar Panels and Cavity wall insulation, we couldn't have wished for a better company. The boiler fitters Lewis, Jack, Shaun. And the solar panel fitters and others that worked hear were so polite tidy with the work they did a credit to the company.

Excellent service very happy and very helpful with work carried out

Amazing service from start to finish. The professionalism from the office team and fitters were second to none. Polite courteous and tidied everything up after finishing. Would recommend this company.

This place is something else, from start to finish including a free boiler, loft insulation and new digital timers. The fitters were amazing, fast, clean and very professional, honestly cannot recommend Next Energy enough, bravo!

Angry workmen because he couldn't drill through wall! Rubbish customer service team who really don't listen! If you apply to the council for a grant and they refer you here... Cancel and reapply elsewhere. Remove there implied rights of access.

My parents taught me, “if you have nothing good to say, say nothing” I have nothing to say

Fantastic, professional and friendly service from start to finish. My bills have reduced quite a bit and I'm loving my home again! Thank you Next Energy. Barb Dews

New boiler fitted and extra work completed. Very efficient and tidy.

Great service delivered by next energy. No hassle at all

Brilliant service. Free boiler, done well x

Brilliant service. Quick, efficient and knowledgeable. I would highly recommend.

Free boiler installed with no hassle at all. Brilliant service.

This company have been great, they have always fixed any problems we have, highly impressed by their work standards. They replaced our boiler very fast, worked on it all throughout the day, can’t praise them enough!

Very happy with new boiler and insulation. Next Energy were very helpful and knowledgeable, brilliant service, great experience overall. Would definitely recommend this company.

Fantastic job putting our central heating in quick and efficient

Very pleased with all the staff from office to the different teams who attended my property. Very tidy workers.

I had Had nice boarded out loft until they came to fit insulation. Everything was ripped out and the damage was disgraceful and l Telephoned, emailed sent letters of complaint and completely ignored on every occasion. . Avoid at all costs

What scamming/lieing service. They new i wont be eligible I MADE IT CLEAR MY EPC RATING IS A C. Told them 3 other came did survey BUT THEY GURANTEED IT WILL GO THROUGH. THEY ARE ALL GREEDY. TO GET SURVEY DONE THEN GET PAID BIG MONEY. THEY TELL YOU ITS FREE! LOL BUT GET PAID THROUGH THE GRANT. DISGUSTING. NICE GUY BUT DID SURVEY IN 20 MINS. WILL REPORT IT TO WHO EVER NESSARY. WHY WASTE MY TIME KNOWING ITS NOT GOING GO THROUGH?

I am very happy to have had the service you have given me. New boiler, loft insulation and fans plus some window ventilation. The only thing I can't get on with is the Secure thermostat. It is very complicated for me, the instructions in the manual are difficult to understand for an 82 year old. I've had to get the plumber to kindly alter the times and he rang the company for instructions. Apart from that I'm very happy with the service. How long does the guarantee last and how long can I ring you for any problems. Thank you.

Fabulous service..boiler replacement..radiator thermostats..insulation in loft..all great work..Great people! Can't praise them enough.. Thank you so much. Jan Gleave

I have dealt with Next Energy on many occasions in the past, I have always found them to be extremely helpful and knowledgeable. I am impressed with the very high standard of the people / contractors who undertake to do work on their behalf. You often hear of cowboy set ups who rip people off but I have absolute confidence in both the firm and their contractors, I would not hesitate to recommend them to anybody, and so does Bella Mae( the dog that always wants to see what’s going on) . Regards and thanks to you all, D.Kirby.

Absolutely outstanding service from next energy Can not fault the customer care service, the efficiency of the company and all the sub-contractors within next energy Fabulous 👍

A neighbour has used this company to fit external insulation on their house. The job was started in September this year and it took them half way through December to finish. The workmen seem to come and go as they please. Part of the scafolding was on a neighour's pathway and whilst anyone accepts that it's part and parcel of being considerate neighbours they couldn't get a car on their own pathway due to the obstruction. There was a small amount of damage to their neighbour's pebbledash when a front rain pipe was replaced so you'd think they'd make it good. They literally just plonked sand & cement along the new render border rather than just filling in a few damaged bits of peppbledash. All the neighbourhood can see that the replacement rain pipe is poorly fitted with a gap at the gutter so that the rain runs out plus the finished product isn't  the best. Additionally all the neighbours know that the workers where so rude and surly. This company uses eastern European as well as British workers. However it's the British ones who are really rude and demonstrate an entitlement to park inconsiderately. If you don't like your neighbours but do like surly and rude workmen and love poor workmanship including a rain pipe that doesn't do what a rain pipe should do then go ahead and employ this firm. However, from what I've seen I wouldn't employ this company in a million years.

Guys who installed central heating great, worked solidly all day from early morning till late evening. Ditto guys who insulated flat roof, had a very minor problem with guttering but this was rectified promptly.

Main contractor as part of a solar panel install through Wirral council. They may be ok at paperwork but subbed the work out to LFM Energy in Birkenhead. This resulted in a bodged job and problems still 12 months on. If you want a perfectly good roof to be damaged with constant leaks that are a nightmare to get fixed because no roofer wants to go near the solar panels then go ahead, otherwise run for the hills!

This company is a nightmare. Constant issues and failed promises of ‘I’ll call you back’. Despite complaints, the problems persist. Even the loft insulation failed inspection from the council, revealing a shocking level of incompetence. Avoid at all costs.

Very poor quality workmanship. Insulation to walls satisfactory but rest of work poor finishing and had to be finished properly, all at my own cost. Next Energy have refused to meet me half way on a £147.00 invoice!!

I would like to thank the 2 guys who came to my house to do the boiler installation and ventilation jobs bother were named MIKE very professional at there jobs good service and got the job done to a high standard thanks again Mike and Mike👍

Next energy came to survey our home, initially for external wall insulation. That was impossible due to conservation area and so after numerous other visits it was decided that internal wall was the only way. Yes it was a massive upheaval but I literally could not speak any higher for the job they did. The finish was exceptional, old door frames and narrow hallways were navigated and we now have a house that feels warm, almost sound proof and no internal water feature! To top it off, I was expecting a massive clean up operation but they had a team of lads who put the house back together and cleaned. On top of that we had loft insulation and vents and extractors throughout the house. I can’t tell you what a difference this will make to us this winter. Thoroughly recommend.

I cannot praise Next Energy highly enough. What should have been a fairly straightforward job turned into a massive and complex process due to the construction of my house. Every team has been professional, polite and such hard grafters! Every problem has been dealt with in a “can do” attitude; no head shaking and sucked in breath, just “No worries, we can sort it out.” And on every occasion they have No doubt, driving this fantastic workforce is an excellent management team. This kind of professionalism doesn’t happen by chance. I’m so glad I found Next Energy and when all of the work this company has taken on is completed,I’ll look forward to a cosy winter!

I qualified for heat pump installation from the warm homes grant last year, I had a small issue with it 10 month later and gave Next a ring and they rang the contractor and had them round within a day to sort it out. I think it was someone called Dan who rang round for me, and girls (sorry can’t remember names) who answered the phones. I think we’re quick to complain when something goes wrong but the customer service was great - would recommend! Thanks!!

Extremely rude staff. Swearing at neighbours when they are at fault for blocking peoples driveways. Seems like a cowboy company who can’t keep their staff on a leash

Nice surveyor came out a couple of weeks ago, carried out a thorough survey of our home, and our eligibility. We were then informed that we were eligible for free First Time Central Heating, and additional damp Proofing measures. However, they insist that in order to have this work carried out, we have to agree to let them install insulation in our loft. Which sounds great, apart from the fact we already have 3 layers of loft insulation, and have previously been told that our insulation already "exceeds the required depth". We only had our loft boarded out, around 2 years ago, at a cost of £2,700 - Next Energy Solutions now want to take up all those boards, but NOT PUT THEM BACK! In addition to this, they state that in order to fit Central Heating, we need to completely clear every room in our home!! I can't even begin to think what exactly they expect us to do with all our furniture, and belongings. I emailed them back, 2 weeks ago, and have not had any kind of response from them since. I'm 57, and have a catalogue of disabling health conditions, very reduced mobility, and need to use mobility aids, including an electric wheelchair. My 61 year old husband is also in poor health. We have never had Central Heating, and I fear for our future health if this work isn't carried out. How on earth they expect us to remove EVERYTHING from our home, is just beyond belief! I have never heard of anyone else having to go to such unreasonable lengths! If you have had Central Heating installed by NEXT ENERGY SOLUTIONS, please let me know if this happened to you, and if it did, what was the outcome. Update: A week or so after posting this review, I received a call from a woman at Next Energy Solutions. She said she had seen this review, and wanted to discuss it. I was irritated that this review caught their attention, but they had (and continue to!) ignore my email. Apart from that call, we have heard nothing more, and so far, it doesn't look like we will ever have Central Heating, despite being eligible, and in increasing need. Heaven help us when this winter hits. I pray it's not a harsh one!

Excellent

After over two years of waiting with Wigan Council AWARM, we qualified for Government funding for a grant and after spending over an hour with their surveyor and numerous calls we were told that we didn't qualify for the funding required to bring the property to a C rating!? No explanation no further information just "sorry goodbye". How can we be told we qualify, given that I'm a disabled veteran, and getting the requisite benefits, only then to be told sorry but no!? Hugely disappointed and let down with little to no explanation received whatsoever. Absolutely disgraceful and I've written to the local authority and MP complaining.

Worst company I have ever expierienced. Over a year still have not completed basment insulation??? Solar pannels again over ayear still nothing. Don't use unless you want to hear .....Will ring you back. over 100 times and get nothing.

Applied for energy improvement grant in March. A gentleman came out and assessed my property. I then received a call to say they where going ahead with solar panels and loft insulation. It is now June and I haven't heard anything from them since. Waste of time.

Very helpful and quick to answer and start the process of my enquiry.

I was dreading the work involved, but Kev and his team(s) did a fantastic job from start to finish. Minimal disruption and very courteous and friendly people to deal with. Thank you.

The two lads that done our insulation in the loft and under floor and fitted extractor fans.where spot on From start to finish they where very professional

We had solar panels fitted, loft insulation and under floor insulation carried out by this company. They are extremely professional and would highly recommend. Mr and Mrs Dykins.

Rubbish service they installed heating air pump last year with 3 year guarantee I'm 4 day without heating and hot water I made to Many call because I'm basing on Birmingham no chance they can't find any one last thing they transfer me to manufactur to send engineer no contact yet I will complain to government department in charge to pay for heating air pump no recommended at all

Appalling customer service. I had a new boiler fitted and the timer is not the one used by Worcester boilers therefore not covered under guarantee. I am a 63yrs old disabled women with a faulty timer and next energy have told me to replace the batteries. I wish my arthritic hands could. I am now left without any heating and Next Energy do not want to know.

Next Energy Solutions, have been absolutely amazing, especially thier programme manager. The programme manager, has kept us informed every step of the way, and has answered any questions by myself and our landlords needed to ask about the work being carried out and was very professional throughout. The fitters, engineers and electrician, who has visited and worked at our house, this also includes the House Surveyors have all been so helpful and polite. We yet to have our Solor fitted, which is scheduled in for today, no doubt they will be just as friendly and professional as the other trades people who has been installing our loft installation, ventilation, Air Source Heat Pump and electrics. I have recommended Next Energy Solutions to family members and a couple of my work colleagues as well, I would highly recommend Next Energy Solutions to anyone.

Fantastic service from start to finish. Full central heating system installed in around 5 hours - these guys were fast! All old pipework removed and taken away with very little cleaning up to be done once they'd left. Also special thanks to Laura too for all her hard work, time and effort she put into this for me. Even the aftercare is excellent as there is a minor issue regarding my existing plumbing system (non Next Energy related) that the team will be coming back to resolve for me at no extra cost! Couldn't be happier and more grateful to them all. Thoroughly recommended, five stars.

Absolutely fantastic from start to finish. Laura in the office went out of her way to find a suitable installation day for the central heating, the surveyor went out of his way to visit me earlier as I had to be somewhere so I could do both. The installation team were polite, friendly, helpful, a great team and left the house spotless from where they'd been working. I highly recommend Next Energy Solutions, they've been brilliant from start to finish. Thankyou.

Not the best start the work but so hard to get them back to finish a job would not recommend

I was nervous about having strangers in my home but I needn’t have worried. The team were very efficient, polite and skilled. They were very professional in their approach and tolerant of my piles of ‘stuff’ and coped well working around them. Thanks very much.

Very poor, having had a visit from one of the team the office stated that we didn't meet the criteria. 5 minutes later a member of the team returned to say that we did meet the criteria. All the documentation was completed and house surveyed, the following day the company called to day that the scheme didn't have any funding. Wasted my time and I'd used annual leave up fir the visit. I would not recommend to anyone

Very good service and good communication

We had a survey of our property, once that was done we had phone calls to arrange for the work to be completed, I can not recommend this company highly enough, fast efficient service no question was to small to be asked and answered very professionally, never was I made to feel anything but a valued customer

I had my solar panels installed Yesterday by Next Energy workers. The team did a great job with no disruption anywhere. I would recommend them to Family or friends . Friendly , hardworking workers.

Absolutely awful !! Next Energy (Liverpool) fitted a new boiler for us. Since installation, we have had nothing but problems. The system is still NOT working properly and every issue takes days or weeks to resolve. The fitters who come are very pleasant, but we still do not have a fully functioning boiler or heating. Work commenced on 13th December 2021, and here we are on 16th January 2022, with a broken boiler and no heating upstairs whatsoever. This is not the first time that we have been without heating with Next Energy, and today, there is NO emergency telephone number that will get to speak to anybody. Every telephone number just asks to leave a message. This is totally unacceptable and a disgrace. If you have the opportunity to use a different company, DO NOT use Next Energy if you want sensible timely support, or a working system fitted within a month!

Absolutely spot on heating system brilliant. Workmen ship excellent. Big dave, matty, and dave very pleasant men. Recommend them to anyone.

Great service. Really friendly staff. Great install. Would definately recommend.

I also had 3 central heating lads come and pop central heating into my home ,,,, they were very polite, respectful,,,, they did an amazing job,,, managed to fit my hole house in a day!!! With minimal disruption,,,, I’m extremely happy with my whole experience with this company and it’s employees,,,,,, your making a real difference, to people , like me who’s a single mother to two children, owner of my home and couldn’t afford for this myself, well done Corinna stacey

Damaged radiator fitted. Leaks on system. No drain offs fitted to the central heating system at all. Living room radiator far too small, won't heat up the room at all. Hallway radiator far too big, heats up whole flat. Wouldn't connect towel radiator already fitted in bathroom. Wanted to fit another radiator in bathroom. Was fobbed of by Laura when I phoned to complain about the issues.

What a brilliant service I received today from Jamie, josh and max, nothing was too much trouble, they were a lovely team, very helpful and professional. Thanks guys can't thank you enough for my underfloor and loft insulation😊

Having just had my heating and boiler installed by Next Energy under a government grant. I just cannot stress enough, what a pleasant and professional experience this was from start to finish. The communication with the office was nothing but polite, efficient and a real credit to Laura who couldn't have been more helpful. Also the work carried out installing the system was fantastic. The engineers were polite, friendly on time and worked hard to get the job finished with as little impact on me as possible. In fact I worked from home throughout with no interruptions. At the end of the day you would not have known they had even been there. Other than the fact the house has warm and I finally had hot running water. Top job to all in the company and the service they provide. Next Energy you have some excellent staff. A Christmas treat should be in order. 😁😁

Just wanted anyone who is thinking of using this company ,They are excellent and done a wonderful job on our house andvnothing is to much trouble to them ,they explain everything and guide you all the way,I must say,that I asked lots of questions and they were always there to help and went way beyond what they needed to do and would recommend them.

I have nothing but problems with this company and I am absolutely disgusted with the way I have been treated. I have nothing but problems since the day that they have fitted my boiler. The workmanship has been absolutely disgusting and appalling and I have only had the boiler for 2 weeks and it wasn’t used for over a week because we didn’t know how to use it. I have to have work redone because of the appalling state of workmanship plus it was not fitted correctly. I have been left with a hole in the back wall of my house for over 2 weeks and I now that I will probably have damage because of the bad weather we have had. I would not like anyone to have to go through what we have had to deal with from this company. I wouldn’t rate this company as minus 100 so please be careful when you are looking for a company to fit a boiler.

I cannot recommend this company more - from the office staff taking the calls to the engineers and fitters who came to the house. All very knowledgable and friendly. Had a new boiler and insulation fitted - brilliant service all round. Would highly recommend to anyone looking to upgrade their home insulation and heating. 5 Stars.

Absolutely brilliant, from phone calls to actually having heating, boiler, installation to walls and loft, everything was brilliant, I would recommend them to anyone x

Hi to you all at next energy just a few words about my central eating you and your team did for me the lads that come to do the install was lovely and they all got on with the job and keeping everything nice and clean in the house I would recommend you and your team to all my family and friends thank you so much for all what you did for me mr David shipman & Helen shipman

These lad`s do not mess about , in out and tidy. They are polite and would do anything to make it easier for the customer........5* WOULD USE AGAIN

Outstanding services from Next Energy. My elderly mother had no heating so I was advised by Taylor to contact LCC for an urgent referral. Within an hour the lovely Sarah contacted me. I explained about my mum not having heating. She booked an assessment the very next day with Gary. Sarah contacted me the next day to say Boiler will be fitted few days later ( as it was Bank Holiday ) She was genuinely concerned that my mum had heating in the meantime. How efficient and so helpful. Gary And Michael from Comcare then fitted the boiler - they were also so lovely, couldn’t praise them enough. Thank you very much all at Next Energy - you were all amazing - highly recommended THANK YOU X

Dear Next Energy, Thank you for sending Aaron Doyle - Murray to install a boiler at my home. He was punctual, professional, polite and proficient. The surveyor you sent to my home was of the same calibre. They are both a credit to your organisation.

I’m absolutely delighted with my new central heating system! I can’t praise next energy enough, from having a survey to installation only took two weeks . The heating team were friendly & efficient & cleaned up after themselves. 100% recommend this company- thank you!!

I had a nice new Worcester Bosch Eco Boiler fitted by Next Energy in April 2021. This installation included a MagnaClean filter which helps the system run more cleanly, preventing ‘black sludge’ syndrome and the whole package is Eco Friendly. The fitters had more work to do than expected. They changed some of the underfloor pipework to comply with regulations. There was a hitch with accidental damage to my flat roof surface whilst the outside flue was being fitted. Until it rained on bank holiday Monday, nobody was aware. I had a stressful week with rain leaking through my roof which caused quite a few problems. However, customer service includes how a company deals with serious problems and how they resolve it. Tony, one of the Directors took the problem in hand by supplying temporary cover for my roof to stop water coming through into my home. Then on Tuesday 11th May, the builders arrived first thing in the morning and said they had come to fit a brand new roof for me! It was a relief and nice surprise. I thought they would just try to patch the existing roof. The new flat roof looks very nice. It was a generous act from Next Energy and the problem was resolved very quickly without any quibbling. Once Tony understood what had happened, he stepped up and had it sorted. The electrician from Next Energy also bought me three nice table lamps (which go with my colour scheme!) as the ground floor electrics need to dry out from the deluge. I did mention that perhaps a survey of the site may have been helpful to ascertain any vulnerable working conditions from the outset. However, I cannot fault Tony, a director of Next Energy for the way he resolved the problems. I am also very grateful to have a brand new top of the range boiler that is Eco Friendly. The installation and boiler was completely free as I am currently having to claim benefits. The outcome therefore is very satisfactory. Thanks very much. Shelley Winter (Tuebrook, Liverpool)