Fairway Energy Ltd

I was told I only qualified for the boiler grant if I got my loft re-insulated so I agreed. I was told they would empty the loft but they took some boxes out and piled the rest into the far corner of the loft. My loft was not re-insulated, they did what is called a top up. This meant that my previously usable floored loft was left completely unusable and unsafe. They took up the flooring and then just laid thick blanket insulation horizontally across all the beams. I now cannot go into my loft, retrieve my property from the far corner or even return my other property into the loft. When I complained, they sent another engineer out to check the work who told me the job was sound. I cannot believe they would leave me in this state. When I spoke to the office I was very curtly told that if they removed the dreadful insulation I would no longer qualify for the boiler grant and would become liable for the works completed but that they would return and completely empty the loft but I would need to sign a disclaimer before they would do this. I have no idea what the disclaimer was for and having now had several panic attacks about this I have cancelled their attendance. I am left with the only avenue available to me to pay someone to come and make my loft safe again. If I could afford this I wouldn't have applied for a grant in the first place!!

I can't fault Fairway Energy at all. From day one they made it easy. They communicated with my landlord about having the work carried out. The contractors absolutely worked their socks off. They were all polite and friendly. They never used bad language in the house, they cleaned up after themselves and asked before putting music on. They managed to work around 5 children, 4 chickens and a tortoise and they were fantastic about it. My kids are really sad now they have gone !! The heating is lovely, so easy to use and far more efficient than our old boiler and radiators. Plus no more oil to order!! Thank you so much

Aiden was friendly and an exceptional communicator. He explained the details of the boiler installation clearly. His knowledge and professionalism was excellent. I would highly recommend.

Be careful with this company!!! Started a job for my mum , as she qualified . Installed power hungry electric heaters upstairs and a heat pump . Cancelled insulation of solar panels due to a male installer going on maternity leave? . The Solar panels are ment to offset the increased cost of electricity. After expressing my concerns, I was told via text ‘we have 3 months to finish any works’

Great experience , really quick and efficient job done! from the initial survey to installation completion. Including a special thanks to Lilly in the office for sorting my paperwork out for me. Thank you to all the team and sub contractors.

Absolutely fantastic company. Amazing experience from start to finish, from the office staff making sure they are giving you all of the information needed, to the guys coming out to the house to fit the boiler. I don’t normally like writing reviews, but felt this 5 star service deserves credit where it’s due. Thanks so much.

Excellent experience from start to finish! Amazed of how quick and efficient the whole process was.

Amazing company! Spoke to the lovely daisy on the phone who helped me and made sure I understood everything. Would definitely recommend

Had a right nightmare winter 2024. Boiler broke down and a friend recommended Fairway Energy. The lads were professional, polite got the job done with no fuss and we were warm again.

I could not be more happier with my experience! The service was excellent. They were professional, punctual and really knowledgeable. Really took the time to explain all the steps and were really friendly throughout. Would highly recommend.

Had an air source heat pump fitted and can't compliment the team at fairway enough. From sales to installation, they were excellent professionals. Couldn't recommend them enough.

Enquired to get my boiler replaced after having not hot water for a week. Told the staff on the phone and they made everything so easy for me. Installed really quick, excellent service!!!

Amazing from start to finish!! Starting with the staff in your office, to men who came to my house to do the job. I got a new boiler fitted and they left my house lovely and clean when it was all finished. It was a 5 star service!!

Fairway Energy in Kirkby is a reliable and straightforward company to deal with. I recently used their services and was impressed by how efficient and professional they were from start to finish. They kept me updated throughout the process, answered any questions promptly, and delivered exactly what was promised. It’s refreshing to find a local energy company that’s honest and doesn’t try to oversell.

The fairway team were absolutely amazing! The office was lovely and so were the lads on site. Everyone on the team were very polite and they helped with any questions we had about the system and the process, would definitely recommend! Thank you so much :)

Exceptional customer service from Daisy, very thorough and friendly! Work carried out to a good standard, thank you

Spoke to Daisy regarding boiler installation she was extremely professional informative and helpful what a good company thank you

Great experience with this company. I had my free boiler installed and the installers were great and so friendly. Would recommend. Thankyou!

Had combi boiler fitted very professional and cleaned up afterwards will definitely recommend this company and big shout out to Daisy who arranged everything nothing was too much trouble lovely girl

Terrible company, shoddy workmanship and terrible communication trades not turning up ‘sorry I had a hangover’ was what he told me, scaffolding being left weeks after hindering my ability to come and go with my disability and also falling and hurting my ribs on a pole. Pipes and wires everywhere to the point my kid burns his leg in the pipes all the time There are more companies out there choose wisely very very poorly run company, probably because all there staff are self employed and get paid per job so try and rush it. I have holes in my ceilings old pipes sticking out of floors and terrible plaster work and plastic covers all over ceilings. Keep saying we will send the same teams out to fix it, I don’t want the same people back to make it worse. Trading standards contacted. BTW as you can see there are live wires taped up where they took my old boiler away and still sat there for everyone to touch.

I had a new combi boiler installed replacing my back boiler and fire we wanted to keep the fire so the men altered the gas supply to the fire decommissioned the boiler fitted the new boiler and thermostatic valves vented some our windows fitted a remote control changed extractor fans very quick clean job good bunch of lads doing the job very happy with the workmanship and a special thanks to Daisy for organising it all.

Just had Craig and shawn around to do loft insulation, vents and extractor fans what a great set of lads very freindly. Left the house nice and clean very professional and im very happy with all the work they did will definitely recommend fairway energy and hope these lads get some recognition as they definitely deserve it.

Fantastic service and the lads who fitted my boiler very friendly

Absolutely disgusting how this company operates, misguided, unprofessional work, I'm left with a broken boiler, no hot water, will be calling them tomorrow to discuss the issue

Absolutely disgusted with how my home has been treated and the state they left my house in by this company - my house now has hundreds of pounds worth of damages carpets ruined walls covered in finger prints black dust every where!! booked in for my loft insulated and windows to have air vents I wasn’t able to be at home when they did the work. I understand this can be a messy job and reasonable mess will always be made however the mess they left was unbelievable I had to pay for professional cleaners to come in every inch of my house was covered in black dust carpets black walls stained curtains covered in finger prints walked durt all through my house from top to bottom. I rang and they sent the work men back to fix the situation no apology or explanation said they had to come back to fix something clearly no care in the work. I agreed to let them rectify the situation…waste of time I should of never let them back in my house. They shampood the carpets again waste of time they look no different which are now ruined black stains through out I am now having to arrange a decorator to re paint my upstairs and pay for new carpets you would think they would take more pride in their work and protect and cover their work space completely careless No apology or phone call to explain anything once they left. Absolute shambles I will be contacting trading standards about this.i

The surveyor Tom was very friendly, approachable, well mannered and as informative as anyone could want.

Excellent communication with the surveyor Highly recommended to anyone

Brilliant company. Staff are all very friendly and helpful and the guys who did the work did an excellent job. Thank you everyone, you all did a great job and I'm looking forward to a cozy winter this year! Thanks again

Excellent company. Highly recommend.

Start to finish they were great. Friendly staff, good workmanship and we pay less for energy bills. Just wish had called sooner.

I would avoid this company at all costs. They don't have any pride in there work, it is rushed , under part and have caused a lot of damage. They say one thing and do something completely different and when you tell tem, they say there nothing they can do about it. They are unprofessional and have missed legal key parts of a boiler system. I will include pictures shortly Added on 23 May 2024 I have had yourself out to view this installation by a man called Gary, who informed me it was up to your standard. Although he admitted it was missing a filter on the boiler that was a legeal requirement after being informed by myself, as I had a professional person in to inspect the install. I have included some of the pictures he classed as up to fairway energy standards.

Amazing work and professional attitude lovely people to have in your home.

AVOID!!! 1 star is still to generous. I had a boiler fitted less than 15 months ago and had nothing but problems with it. It was fitted knowingly with a 'dodgy' part, i asked for this to be sorted multiple times to which it never was, i had to pay someone in the end to fix it. Once it came to service the boiler, the gas engineer had to switch it off due to it being classed as dangerous as it was not fitted correctly. After speaking to multiple people, one of which put the phone down on me, i finally got them back out to sort. The problem still occurred after they supposedly fixed it! My gas engineer again had to switch the boiler off for being dangerous. Once again i had to ring the company to get them to sort. 4th time being here and the boiler STILL isnt done correctly or fitted with the correct parts!!! I have no had ideal out themselves (who i cannot fault) and even ideal telling them its not correct, they still dont believe their in the wrong!! Ive had a fake apology. The company is an absolute sham and i would urge anyone to avoid this company. I have every report, every email, every phone call to prove everything and i will be taking this further. PLEASE DO NOT GO TO THIS COMPANY FOR A BOILER!!!

I have had excellent service from Fairway Energy. They have replaced my old boiler with a new Logic combi2 C30 boiler and fitted trickle vents and electric fans today. This has been a very easy process for me as the customer, from the initial conversation with the office staff and the follow-up conversations keeping me updated, through to the site survey and the installation. Everyone I've dealt with from Fairway has been polite, cheerful, knowledgeable, professional and courteous. Tom and Dylan fitted the boiler and connected the gas very quickly and neatly, then Tom talked me through the control panel functions and the paperwork. I will not hesitate to recommend Fairway Energy to anyone based on my experience. Do yourself a favour and give Fairway a ring! You won't regret it.

First class service from start to finish highly recommended

Yes they were very helpful, i was impressed with there service, thank you

Had new combi boiler fitted its working. Also had two fans fitted one kitchen and one bathroom one in kitchen is plugged into a extension lead and one in bathroom not sure were but both run all the time and cannot be turned off except kitchen if pull fridge-freezer out, gas fire was taken out and back boiler asked about a radiator for top end of room with loosing fire said would do it for £250 so said yes go ahead and do. still waiting months down the line rang to be told 1the guy who deals with it is busy or just get fobbed off rang a good few times if i knew i would have been left with one radiator for a big living room 2 rooms knocked into one i would not have had it done plus left me with carboard covering hole were fire and back boiler was as they said will need to access pipes there for radiator that i'am still waiting to be fitted..

Just had boiler from them. Great company to business with. Would recommend anyone. Thank you Fairway Energy.

So happy with the boiler. David and Ian who fitted it was brilliant so polite and efficient. They went above and beyond. So would like to say thank you to them. Gordon and Sue.

Had a new boiler fitted yesterday by Harry, Paul and Dylan. I was able to get a replacement boiler under the grant scheme and from first contact to when the installation was finished, the customer service was excellent. I had a visit for a survey, the man who came was polite and explained everything. The installation was booked for the following working day and the team who came were tidy, polite, and easy to deal with. I am so pleased and wouldn’t hesitate to recommend fairway energy Thank you.

I have just had Fairway energy install a new boiler, loft insulation, trickle vents, bathroom and kitchen ventilation and a hive hub to control my heating. I have got to say that the service I received with the office staff and with the teams that carried out the work at every point of contact was excellent. They were all professional and courteous, they carried out their work to a very high standard and left my home as they found it. Great company, great team, would highly recommend.

Fantastic service from start to finish & going above & beyond any minor issues were rectified the same day......thanks so much

Brilliant company, very helpful and all the lads that helped me to get a new boiler were so friendly and explained everything they had to do. The boiler was in the loft so very awkward but they didn't have any problems. My home is now cosy and warm and i can even control the heating by an app on my phone. Thanks also to the admin staff who kept me informed what needed to be done and so friendly. Thanks again so appreciated.

Cleanliness was my main worry but I need not of worried at all the men doing the job were very courteous , I was so happy with the job. Thanks also to the office girl Lindsey who was very helpful on the phone when I was late returning from the school run. Happy customers. Thank you.

Mike and Liam did a brilliant job of fitting insulation, mechanical vents and trickle vents. They explained what the vents are used for and why they’re helpful. Would 100% recommend this company, especially with the government grant scheme. Great customer service from start to finish.

Great service from start to finish. Sent out a surveyor straight after a phone call to check if I was eligible and once approved was fitted within the week. Highly recommend going with this firm if looking to jump on the government grant scheme. Thanks again!

Why on earth would you fit trickle vents in windows under an energy grant scheme??? This makes no sense at all, yet this is what this company has done to a pensioner, stating it would take the window energy ratings from a D to a B making them more efficient, which of course it won't. I have never heard such rubbish in all my life and I shall reporting the Company to Trading Standards for misleading and false information egarding the grants they are gaining and claiming from the Government . They also damaged the window and glass costing the pensioner money, and have completely denied having done so. Shame on you Fairway Energy

We received a new boiler. Job was done professionally by polite workmen. All mess made was cleaned up. Arrived on time when they said they would. Would recommend and would use again.

Brilliant service start to finish. Job completed within a few days. All round great experience

Terrible experience and last review deleted

Had an engineer out for the boiler grant was told I was accepted to the phone 4 days later I was told I could not have it now with winter on coming we have no boiler and with health issues it’s going to be a nightmare

Nice, friendly staff but AWFUL company. I was promised a new boiler and underfloor insulation and was told that the boiler would be fitted one week, then the insulation the following week. Boiler was fitted mid-December 2021 but they failed to do the insulation. After waiting EIGHT MONTHS and being fobbed off multiple times about fitters not being in my area but that I was on the list to have the job done, I was told late August that the funding was no longer available. So, I'm now heading into winter with huge energy prices and no insulation, insulation that I would have had if it were not for their incompetence.