Iheating Solutions Limited

Aircon quotation/contract bordering on a scam. They may be good for boiler etc but avoid for Aircon. We got an online quote recently, completed all the details and sent the required pictures. It tool over a week for the pictures to be verified depite claims it would take 48 hours. Once verified they then want to do a survey at a cost of £100. Before agreeing to the survey we asked multiple questions including turnaround time etc all answered via whatsapp. We decided to proceed with the survey and paid the £100. Out of the blue a couple of days later an engineer is at our door to do the survery with zero contact to arrange. Luckily we were home and available. Iheat claim they sent an email but never recoeved even though we had recoeved countless emails chasimg up paying for a survey. Survey completed and the engineer confirmed verbally that the property is suitable, the unit size we had decided on was appropriate and that it would be a simple fit. The report was to be semt to Iheat for them to cobfirm and book fitting. The day after I then get a contract delivered by email to accept and pay to be able to book fitting. Randomly though the price had increased by almost £1,500 with no explanation at all. We contacted to ask and over the next few days recieved a variety of reasons from needing a bigger system (wrong), the one we wanted being out of stock, the fit being complicated and were even told they had given us a discount of £200. Funnily enough the lrice the day before this so called discount was £200 lower, they basically kncreased rhe quote by £200 on their system then added a discount. The way their system works is ypu click a link to view a document then of any changes are made at their end it overwrotes so you cant get bavk to previous quotes and contracts. Make sure you download each and every one if you decide to use them or they will try and rip you off. On top of this they pretty much stalk ypu chasing up the business, emails at least once a day, telehone calls and voicemails every day as well. No chance I would recomend them to anyone at all it seems rhey have expanded to do Aircon without the knowledge or experience to actually manage it and are malong it up as they go along. The system has now been fitted to the original specification by a different company who did it on a matter of hours as a very simple straightforward fit and done at the price Iheat had originally quoted with the Wifi controls thrown in for free.

Very poor experience with iHeat. I paid for a quotation, but the engineer, Jordan from Hue Heating & Cooling, failed to attend on two separate occasions. After the second missed appointment, iHeat said they would investigate and call me back with a solution, but I heard nothing for two days and had to chase them myself for a refund. Overall, the service was unprofessional and unreliable. iHeat failed to manage their subcontractor properly and wasted my time. Based on this experience, I would not recommend them.

I had a horrible experience having my boiler serviced with a very rude and pushy boiler man who tried to force me to buy a co2 detector off him as well as give him petrol money. I reported him to I heat. The first lady I spoke to was great but I did feel it need an official complaint put in so the second lady who was dealing with the complaint was not so good unfortunately. Please beware as I was left shaking after dealing with this man...

My 1st year boiler service, as iheat fitted a new boiler for me last year, which i couldn't fault. I booked for 25th Feb, was told I would be contacted the day before with details, I had to chase this late afternoon, I was told the engineers name and that he would be between 12pm and 3pm....all good. Morning of 25th, engineer arrived at 9.05 am, when asked why 3hrs + early .....he informed that he'd changed the time himself. He was in the house 15mins, there was no sticker to show service, the boiler hadn't be reset, as was still flashing service due when he'd left. I had to look up online to get code to reset and remove message myself.... did he service it or just stand and look at it for a few minutes.....I do not know. Such a shame as the engineer who fitted the boiler last year was excellent, helpful, polite. Maybe a bad engineer ....or an off day.

Brilliant installation with Paul and his brother arrived on time were so professional. Cleaned up explained everything to us. A real credit to the company highly recommend. The lady called after they had been to which was great aftercare. The boiler was fitted in one day by great engineers talked us through everything. We warm now with hot water as my husband says 11 out of 10

Iheat engineers can fitted boiler Cut all cable of to my google nest Now it dose not work and left

I Heat were great from start to finish helpful and courteous organisation was spot on and Perry The engineer was excellent professional and courteous I am very pleased with the boiler installation and I thank them very much.

I had a very frustrating experience with iHeat that ultimately came down to internal policy being misrepresented as legal requirements. The engineer who attended was professional and polite, but the installation was cancelled after iHeat stated that my property was “illegal” because the gas meter is located in a commercial unit, despite there being an internal emergency isolation valve (pictured) within the flat. When challenged, iHeat were unable to reference any specific regulation and later shifted their reasoning to company policy and scope limitations rather than legality. Throughout the process, the explanations kept changing: • First it was about meter access • Then legality • Then gas pipe upgrades that were never assessed • Then refusal to work on mixed-use properties at all This caused wasted time, stress and a site visit that could never realistically proceed under their internal rules — which were not clearly explained upfront. If your property is in any way non-standard (flat above a shop, mixed-use freehold, older conversion), be very cautious. iHeat appear unwilling to apply practical engineering judgment and instead rely on rigid internal policies, while using misleading language around “illegality” to justify refusal. I would not use them again and would recommend a local Gas Safe engineer instead.

We had a new boiler installed and I was so impressed at the competitive pricing and the professionalism received by both the online team (Freya & Jade) and Greg fitting the boiler The work was completed in a clean and tidy way- and everything was explained clearly if I had any problems Really fast booking turnaround too!

Darren Watson did a great job of replacing our boiler. Professional throughout, good communication and answered any questions. It wasn't the easiest install and he worked tirelessly to get it done.

After my boiler stopped fully functioning earlier this month, I initially contacted a local company who unfortunately misdiagnosed the issue as a simple fix rather than needing a full replacement. I then began researching new boilers and came across iHeat — and I’m very glad I did. Their prices are very competitive and offer great value. As soon as I completed the virtual survey and uploaded the required images, I received a call from Hannah within an hour. She talked me through the boiler options suitable for my home, explained the installation process, and helped arrange everything quickly and clearly. Despite being a nationwide company, they were able to allocate an engineer local to me within just a few days. The entire process — from the survey to completing the sale — was done in a single 20–30 minute call, and within two working days my new boiler was installed. They even offer Saturday appointments, which is a huge plus. iHeat sent out Sean from FlameTec Heating (Coatbridge Scotland) to carry out the installation, and he delivered an excellent service — from removing the old boiler to installing the new one, explaining how the new controls worked, and advising on aftercare. Fast, efficient, well-priced, and genuinely customer-focused. Highly recommended.

A* service from iheat Juri was our engineer, very polite hard working and clean gentleman! Extremely impressed and pleased with the work which involved changing our boiler along with pipe work leading to it. Thank you! From the Darcy household

After a lot of online research, I finally opted for iheat for 2 reasons...their package boiler purchase and installation deal seemed the best and... they seemed able to give such clear and friendly info on the phone to every question, and I had quite a few. The installation itself was quick and trouble free: the two engineers worked nonstop all day to finish the job. The installation gave me much improved pressure, so... two power showers for the first time ever, an extra bonus. It's early days, but my gas bills are considerably less, and this will be even more of a saving in winter. This installation is turning out to be even better than I'd hoped.

Highly recommended

never been happier to spend the £2800, and the boiler was sooso good and efficence ,hot water and heating problems simply sorted

If I could give zero I would. Where do we start We had our boiler installed on 2nd March 2024 (we left an awful review then because they hadn’t listened to our requests and wouldn’t accept accountability. They eventually gave us £100 back because of their incompetence), and they said at the time they would register it for us (we have an email from Bosch to say so). We weren’t told when to have the boiler serviced and weren’t sent any reminders. The boiler comes with an 8year guarantee. We called iheat to arrange a service, who then made a huge issue because our boiler may not have been under guarantee. The whole team are completely inept. We called Bosch who didn’t have any details of our guarantee, even though we had one, and they said it was because iheat didn’t post it on their internal database and didn’t forward to Bosch (another failure). We also didn’t understand why even if it wasn’t guaranteed it would cause an issue to get it serviced, that made no sense. We were willing to pay for the service. Anyway, because of their incompetence and abject failures by iheat, when speaking to Bosch they told us that there was no issue in registering the boiler and that the guarantee was fine. Finally, iheat were going to charge us £100plus for the service and it would t have been done the first/second week in August. Because of iheats failures again, I decided to not give them my business and Bosch had actually gave us details of a Bosch certified registered engineer, who cost us £85 and will be done in less than a week. Do not use iheat unless you want to be constantly disappointed.

Just had my Worcestershire Bosch boiler fitted by Sean the engineer, would like to start by thanking him on a brilliant job ,very punctual didn't stop at all, went through everything with me ,would highly recommend. I did look around at other companies these seem to be pretty high on positive feedback. Very competitive pricing, Holly jenkinson gave me a call explained everything to me , all I had to do was send a few photographs of the old boiler /gas box and pipework it was as easy as that. Next thing you get a quote and the quote given is the price you will pay, no hidden charges. You choose a day that suits you they confirm this once they receive payment. You get a courtesy call the day before confirming time and who your engineer will be. No more calling separate engineers waiting for their response, coming round giving you a quote, which some times can change. Also waiting in and never turning up. Absolutely brilliant would definitely recommend this company. They even register the warranty on the boiler for you. Well done iheat. One very happy customer 😉

Quick, efficient installation, tidy and helpful

Great service would recommend 5 stars

Fast and easy, and reasonably priced too. My new boiler is brilliant 👏

From start to finish iHeat were amazing. Thank you to Gergana who was so helpful. It was a stressful time having a boiler fail in the middle of winter, but they were amazing

Everything asked was delt with and sorted

Excellent price and service

The whole process went very smoothly. Capable and friendly guys carried out the installation .

Liam turned up on time got stuck into the job worked hard all day very pleasant and informative would recommend him again so all good

Absolutely the best company to deal with, simple and efficient. They take care of absolutely everything i would not go anywhere else highly recommend 5star service and they saved me money !

Dean the engineer was excellent, so helpful soo clean and tidy, did the job so efficiently and quickly,couldn't fault him excellent job from start to finish,

Good price and next day installation. Really good contact. The engineers was polite, profesisonal and was supportive of familiarising with the new system. Would reccomend them, and will return again (although not too soon hope fully :) )

Excellent service. Installers were very professional, courteous and polite. It was a difficult job but they managed to install the boiler where the old boiler was, even though thee pipe connections were opposite. Would highly recommend iHeat.

My tenant had tried to get the previous installed boiler fixed, the 18 month old Biasi was leaking and according to the fitters, she had invited to get the boiler working, they needed parts. From previous experience when a boiler is leaking its usually catastrophic, needing a replacement boiler not a repair. Because I had previous excellent service with iHeat I contacted them again and they replaced the leaky boiler the following day. The engineer, Liam, took great care to ensure everything was done tidily and properly and when making holes to accommodate new pipework, it was done so neatly it needed little work to dress it up. Many thanks

!!! DO NOT!!! get your heating/boiler installed by these people, the contractor they used (Kent supreme heating) have damaged our property and iheat have confirmed they are unreachable even though they are still subcontracting Kent supreme heating! Dodgy company and no help or knowledge of you have any issues with an installation company!

After reading all the good reviews about iHeat and the alpha E-Tec NX 28kw. iHeat asked for payment before installation 12pm the day before the installation day. So I ordered and paid the engineer turned up at 9.20 am after 8 hours he informed me that the product was faulty in fact he said it had no glass cover and a screw was cross threaded and the pump didn’t work but he said he did his job and the boiler was installed. I phoned iHeat and spoke to Alex an after sales person who said she would help me (joke) she said that she would contact Alpha and they eWorld respond in the next 48 hours given there’s no heating or hot water and children in the house I said it’s not good enough. She wasn’t really bothered as she was going off duty in 10 mins at 6pm. So I’m money out of pocket in a freezing cold house with a brand new boiler. No help whatsoever steer clear of iHeat they’re just the middle man and don’t want to know as long as the installation is done the engineer said tit looked like the boiler had been used and returned. I’m now looking to have the the boiler removed and a refund and I’ll pay more for a better company.

Amazing service from iHeat. Flawless. Will be back for a service!

I struggled getting a guy to pass my lpg boiler in the area ,i must have tried 10 different companies , eventually i rang Iheat , they had a guy sent out and the boiler was passed within 24hours of the Initial phone call , great service and highly recommend .

Great service, competitive pricing. frequint update by phone and email on status and a neat tidy conciencius job by the engineer

Easy to sort out a new boiler and the person who came to fit the boiler was excellent.

Absolutely Brilliant service and a life saver when my boiler broke down during the cold spell , highly recommended

Quick installation, not sure about boiler and strange connection choice

Excellent. Start to finish. Converted from conventional to combi. Booked paid Friday morning, install started and complete on Monday my chosen date.

Brilliant service from start to finish. Gary was a very friendly and helpful engineer. Aftercare Customer services were prompt and courteous.

I can't recommend iHeat, sadly. We had great presales help and advice to choose what we thought would be the right solution. For 3 weeks we've had no functioning hot water and limited heating. Boiler manufacturer blamed iHeat, they blame the boiler manufacturer. I'm now being told to find a new engineer to fix parts of my system which are not covered by their warranty but that were working prior to their engineers working on my system.

Great Service. Good Communication Took the trouble to find an LPG installer from out of area to fulfil their installation date. Installer was first rate and stayed late to sort a small issue despite it being his birthday. 5 star all round

Really good company. Easy to arrange a new boiler, and many products can be paid for interest free over two years.

We had our new boiler fitted today, the whole process from the first call to the installation was so straight forward. The office staff were all really helpful and efficient, we dealt with Holly who couldn’t have been more helpful. The installation was great too. The engineer (Stuart) turned up within the timeframe allocated, he was polite, professional and respectful. It was such a big job and he just got on with it, no trouble at all. Cleaned up after himself too. Great workmanship. Great service all round.

I would not recommend them in a million years! The Office team are brilliant, so helpful polite and friendly. However after booking the install I was faced with the most unkempt, unprofessional person I have ever met. Turned up to my door looking like he had just left the pub, clearly looking to avoid work that day at all costs. Swore in front of my young children and sited every excuse not to complete the install. Not interested in working around problems, just wanted to leave the job asap. 30 mins later he was on his way, leaving the front off my boiler and a floorboard up in the airing cupboard. The guy clearly was clueless as he spent 20 mins on the phone to his dad getting advice. Had the installation completed today, without problems after they sent me a senior installer who was brilliant. When you complain, as I did as I lost two days of self employed income from the first attempted installation, they simply offered me a maximum compensation of £75. Thinking this is a fair sum considering my income was reduced that week by around £700. Your simply better off cutting out the middle man, as I will next time around and find a reputable gas safe engineer locally to complete the work as you simply don't know who iHeat will send you.

Our boiler completely stopped working and we had a new boiler fitted and working within 4 days. Absolutely brilliant service. The iheat customer service was great and they kept us updated before the installation and after have us a call to check it all went well. Would recommend. Would like to add a year later that the boiler was dripping water slightly, called iheat and they sent someone out within 2 days to check the boiler over. Free of charge. Really quick and efficient. Thanks so much!

So if I could give 0 stars I would. My mum had a combo boiler installed 2 years ago. All good and no problems. The same engineer came out to do the service the first time and all good. The engineer that came this year told us he had to shut the boiler off as the installer hadn’t finished around the flue and had left a huge hole behind the boiler where the old boiler was and because of that carbon monoxide was coming back into the house. We called iHeat and they sent someone out to fix the issue. When he got here he said he could only do the flue as the boiler was boxed in and the whole thing would have to come out. He did fill in the gaps in the flue and left. I then complained again to iHeat saying that this wasn’t good enough. That we still had an unfinished boiler that we had paid for and that I wanted it sorted. I explained to Wendy, Olivia and Alex that a new kitchen had been installed and that I would expect them to pay for any damages if they caused any. I got a quote for myself for the work and was told it would be £300 a day plus parts. He would take the kitchen down safely for access to the boiler and then fill the hole which would needed to be left to dry before putting back up. No problem. IHeat seemed very reluctant when I told them this as they said that they wouldn’t touch the kitchen but instead would give me £100 for getting it fixed. My poor mum has been living in a house with toxic fumes for 2 years and they think that £100 towards fixing it, when they should have done it in the first place or come back and and fix it was enough. I told them no that I had been quoted £300 plus materials and still they wouldn’t budge. Kept saying it was their full & final offer. So I said to mum, just take it and we will get it sorted. Then today she receives an email saying that they won’t be paying her £100 and that they want her to go through an independent advisory company that they recommend as she is not happy with the outcome and it should be investigated by their independent company. They must think we are crazy. Mum has emailed back asking for a full explanation but it seems £100 for living with a dangerous boiler for 2 years is all iHeat think a life is worth. Not just that they are in breach of contract as they haven’t done what we paid them for. I will update when I get more information but for now. I wouldn’t go near them. Their prices are better because they do a bodge job and hide it by sending the same installers to service the boiler. I will now be taking this as far as I can. No one should be allowed to trade when they are using installers that leave the boiler unsafe to use. Disgusting company and terrible service. No doubt they will reply and say they’ve tried and we argued. Yes we did because £100 is a joke. Imagine if someone had died my children stay there. Now they’ve even taken the offer of £100 away. This is how they treat older people. Absolute cowboys. AVOID AVOID AVOID

I had a new iHeat combi boiler installed in October 2023, replacing a system boiler. While the boiler itself seems okay, some radiators haven't worked since day one. Despite contacting iHeat's aftercare, they've insisted I arrange and pay for the system flushing and any necessary repairs. I've expressed my dissatisfaction and intention to bring in a third-party engineer to inspect the installation. If it's found to be inconsistent with the manufacturer's guidelines, I plan to pursue iHeat for full reimbursement. While they might reference policies absolving them of liability, I'm prepared to involve trading standards or small claims court as they've had ample chances to rectify the situation.

Very good. Knowledgeable, prompt and tidy, paperwork followed v promptly

No problems all done quickly and efficiently on the day and time booked

Great service very easy to arrange including able to finance boiler over two years with 0%interest fitted next day service

Excellent service. Boiler installed professionally and quickly. Good value for money, really happy with company

The whole process was very good the first contact over phone went great the engineers were on time very polite,clean nothing was a problem for them and the after care was fantastic sorted out warranties and very professional would recommend I,-heat boiler works fine

Quick delivery and installation. Few months down the line and it's working like a charm

Brilliant communication, really helpful when i was choosing the best boiler to suit us and fitted super fast with no stress.

Wonderful company, could not have wished for a better service, all done in a day + clean & tidy. Highly recommend.

Excellent price and service. Engineers arrived on time, completed the boiler install and cleaned up after themselves, thank you.

Great experience.. boiler decided to pack up Thanks to iheat, i had a new boiler fitted next day. £500 less than my local heating engineer as well..

Not a reliable company at all. I got regular boiler converted to Combi boiler. No feasibility check was done and nobody explained me about any risk of potential leaks or issues due to combi boiler. But when it caused leakage all over everyone was very prompt to explain the high pressure mechanism of combi boiler. How installation was marked as done when nothing was working. Company is very good in sending sympathy mails, suggesting to hire own plumber and washing their hands off mentioning their terms and conditions

Excellent from start to finish. Speed, customer service levels and installation were all top notch and super competitively priced too.

Excellent service - I little hiccup with the wrong flue arriving, but soon fixed. Person of the telephone who organised my new boiler was exceptional - very helpful & professional. Highly recommend this company & plan to use them to replace the old boiler in my holiday cottage as well.

Very good service

Bravo experience and will recommend the services to others

Excellent service

very happy with all my job

Easy to order, good value. Engineers on time and polite. New boiler works perfectly. Would recommend.

Excellent value and excellent service. Was initially sceptical of the online service but found the whole process very easy and the end result excellent. Quick delivery and much easier than trying to deal wit local plumbers. Recommended.

Really pleased with the service we received from iheat, the installation was done in a day and although there was an issue with the new Worcester boilers pump they got it fixed and the installation engineer was very helpful in arranging the repair, I would definitely recommend their service

Ordered new boiler and iheat team instaled very fast, really Happy with your job.

Had a new boiler fitted and the engineer that installed it was thoroughly professional. Delighted with my new boiler.

Very straightforward process in organising a new boiler. Very efficient, good value and professional.

Excellent service, very easy and completed very quickly! Have had the boiler a couole of months now with no issues

iHeat had the quickest and most affordable installation options when my old boiler died right in the middle of a cold snap, fitting was professional and all information was clearly communicated throughout.

I heat have been first class throughout from quotation to completion. My new boiler installation was professionally done in all respects by an experienced and skilled team and I would highly recommend this company

Hard working and very efficient guys! Replaced our old boiler to a new combi boiler within a day- great job! Highly recommend!

Awful company, terrible install. Dangerous and not qualified. Do not use this company, left me without heating and hot water for 2 weeks. Gas leak left with no help

Bad practice & not safe! Ive had a gas leak since installation! I could smell gas straight away but the engineer said this was normal due to it being a new boiler, I’m not qualified so don’t no any different. The pressure keeps dropping with no fault to my heating system what so ever. Saturday 4/2/23 I had no electricity supplied to the boiler & a strong smell of gas. I followed all advice given by the advisor on the telephone. They sent a gas company out for the strong smelling gas that I could smell.The engineer found fault on my test value? This should have been tight when installed by this company. Since then my energy bill as rocketed, and the complaint I’ve raised with then as been passed on from pillow to post. Putting my family in Danger, also my unborn grandchild. We have been without hot water & heating for 4 days with children, it’s freezing!

Extremely quick service, came next day to fit. Expected noise, dust, mess in utility room where it was being fitted, but no. I wasn't feeling too well that day so stayed on sofa expecting noise etc. To be honest, I wouldn't have noticed anyone was in my house as so quiet. Took him quite a few hours but wasn't disturbed at all. I was so happy once said all done. I love smart heating control and noticed a big difference on energy bill. Best investment I've made in 2022 just before winter.

Great company. They take care of their customer. They take complain on board and dealing with them in appropriate ma ner. The customer service are in high level. Highly recommended

The fitter was very good even rang to say stuck in traffic after collecting all the parts and boiler to do the job. He kept the area were he was working very clean and tidy and removed all the packageing and the old boiler when he left after explaining how to use the new boiler.I would recommened iheat to anyone who needs a new boiler.

Every thing from beginning to end great could not fault. The only criticism I have is the after sales service. Because of the mild temperature we have only had the heating on in evening .this means we did not notice that one of our radiators were not getting hot. When noticed I phoned iheat and tired to get through to their problems line but no answer. So tried one of the other lines to which a lady answer straight away. Told her the problem and that no one answering the other line. She said they were only responsible for boiler installation and not radiators. I pointed out that the installation package included the radiators being checked and this radiator being under breakfast bar most have been missed. She made no attempt to offer to get in touch with their installers, and was not interested at all. In the end I gave up trying to explain and got in touch with another plumber. Seeing as it was their company that got the team that installed the boiler ,you would have thought that she would have made some enquiries from installation team.

Everyone at iHeat is super kind and friendly which was great. It was slightly confusing on when my appointment would be / what documents needed uploading, but customer service sorted things out efficiently.

Excellent service - great communication at every step over the phone and the heating engineer who showed up on the day was a good guy and did a top job.

The process from ordering to completion was smooth and efficient, and the work done well. It was not without its challenges for them.

Fantastic service. Friendly customer service staff. Efficient gas engineer sorting problems swiftly. Did have to wait a couple of weeks for appointment but that's probably due to rural location.

Very satisfied with the quick attendance to the installation of the new boiler ordered.Pleased with the working of it so far without problems

Well done 👏

Absolutely fantastic Customer service was incredibly good. The heating engineers did a fantastic job very efficient and clean and tidy.

Excellent service boiler fitted with no problems with an easy order system

Brilliant. Great service. Engineers left the place spotless and talked me through everything so well.

From the first phone call to the installation of my new boiler, I can truly say I have had a wonderful service from iHeat. Plus Jason Williams did a good job installing the boiler & cleaning up afterwards. Thank you iHeat for your service. Keep up the good work. 👍🏽

Very 😊 happy

cheeky little install

A very efficient service

Excellent, great communications

The entire process was so easy

Great customer service and communication

Best Team, professional , fast and correct

Great service, easy and friendly.

Great service. would highly recommend.

Good service , fair price . Would recommend

Good communication and good product and well explained by engineer.

Fast, on time, clean and very good quality. Worth it!

Everything went very well, fitters excellent, would definitely use iheat again.

Everything was so easy from the choice of the boiler to the skilled installer, I'm extremely satisfied.

Cannot recommend I heat enough… such an easy process. Very informative,helpful ,efficient and professional. I personally would recommend them to anyone

Easy to book and great service when needing to change the date at late notice. Would recommend.

Amazing service and was all fitted in 1 day at very short notice highly recommended

Reasonable service at a reasonable price. Interested to see how long the boiler works for as it's not one of the big brands

Amazing customer service from buying online (best price) to installation, faultless, wonderful engineer and a boiler that ticks along nicely.

Very easy to deal with. Have had a new boiler and subsequent service and had no issues with either.

Great service and lovely young man who installed the new boiler. Would use this company again.

Fast and helpful throughout, made the whole process from start to finish easy to understand. Brilliant service, would highly recommend

From start to finish my experience of iheat was fantastic all round, the instalation enginer Elliot Murray arrived on time and the job was done in no time with minimum fuss and he explained the controls and my boiler hasn't missed a beat ,great job thanks iheat.

We had a very fast and great service. All boiler changed has been done in the same day. Thank you

Very experienced and fast removing old and installed new boiler. Reliable engineer services. Professional team..Thank you

I would definitely recommend iHeat. I am very impressed with IHeat, Stellar service from start to finish. James Murfin, the engineer who installed the boiler was very professional and completed the installation to an excellent standard and was very quick too. I would definitely use iheat again and would recommend them highly.

Amazing product. Very fast visit and fitting. Guy who was fitting the boiler cracked straight on, left no mess and was very polite and would keep me updated. Also explained everything to me afterwards which was very helpful

IHeat were brilliant! I ordered a new boiler and it was fitted a couple of days later by a very pleasant and knowledgeable gas engineer. I'm very happy with my boiler. I would recommend IHeat!

Really great service, easy to get hold of on the phone, gas engineers were really friendly and explained new boiler well. Would highly recommend

Straight forward. Took a few hours to do the job and only 5 days to arrange installation. All included in price. Old one out new one in and house is hot again!

Excellent service from the intuitive web site to swift organisation of a date to install a new boiler. Engineer arrived on time with good prior communication from iHeat and the installation engineer. Follow up by phone from iHeat to check all was fine. Wouldn't hesitate to recommend.

First class company, my boiler failed on a Friday. I found Iheat after a short search, the website recommended several boiler as per my requirements. Picked one, paid for (finance available) picked a day to install. Fitted on the Monday. Installer was perfect, great Comms and installed quickly.

Recently had a new Viessmann boiler fitted and it has been one of the best investments. Instant hot water and that's both up stairs and down. Easier control of the heating with the Hive. Very easy to book on line and a very lovely man, unfortunately I cannot remember his name, came and fitted it. He was extremely professional, cleaned up when he finished and all fitted in a day. Thank you for the excellent service, one very happy customer. Would recommend if anyone is thinking of investing in a new boiler.

Fabulous from start to finish. Kept well informed of progress all the time. Installed on day I picked by two smashing engineers who worked efficiently and with respect for the property. Boiler also performing well. Completely satisfied and would recommend to anyone.

Brilliant company from ordering the boiler all through to installation. The 2 men who installed it were brilliant explained everything and set it all up for me. No mess covered all the stair carpet and landing . Would recommend this company

Fabulous service, easy to use. Had to put installation back a due to to problem with supplying boiler but were very apologetic. Ben and Neil who fitted it were excellent they stayed later as job took longer made sure it was finished. I would recommend iHeat to anybody.

Really efficient and thorough service. The engineer arrived on time and had the old boiler removed and the new one installed within a couple of hours. He explained everything thoroughly and didn't leave any mess behind. Had the boiler since September and haven't had any issues

Lee from Bolton who came to fit my mums boiler in Tameside was one of the most professional workmen we've come across. Polite, clean, tidy, respectful and courteous. Boiler looks great and would highly recommend

Disorganised. Expected them between 7.00 to 9.30 am today, they haven't shown up and gave no notice. I called and found out they hadn't ordered a part for the flue system so the installer is waiting at the merchants today, why had they not ordered it already? Avoid.

BEWARE if replacing a system boiler with a combi boiler when using iHeat. Also be aware they offer no advice or warning of potentials issues that may occur when changing your heating system. After the installation my radiator burst due to the pressure. Although the engineer isolated the radiator before leaving, there was so further support to fix it. A few days later the boiler is showing an error and another radiator has started leaking. iHeat offer ZERO support when it comes to resolving any issues that result from installation - they hire a third party engineer and claim no responsibility other than the boiler they supply and any new pipes they install. They should not be used to replace old systems as there will most likely be issues and you will be left with a mess to fix.

I had my new boiler fitted on Thursday by Iheat the two great guys Tom the heating engineer brilliant guy so friendly & very knowledgable about everything! also is apprentice Nathan another great guy he got stuck in the job! They never stopped working all day fitting my new boiler which was a big job! They cleaned up so well after they had finished & was so polite & helpful many thx guys brilliant job! My new boiler a viessman Vitodens 111 is absolutely a fantastic boiler! Recommended be Iheat ! The customer service is fantastic & so professional brilliant service from start to finish! I wouldn’t hesitate in recommending Iheat to anyone absolutely brilliant & 10 yrs warranty! Keep the good work up Iheat! Many thx kind regards Gordon

The installer was great 👍he rang to say when he was leaving an when he was close. He came in explained what he was going to do, then he started working even asking if I minded him putting his radio on. He did not stop working only for an break at lunchtime an then only about 15mins. All rubbish was removed an the area brushed etc he explained the controls an what he recommended as I'd not had thermostat controls before. He even left his number in case I had any quick no urgent questions. The whole process has been very impressive to be fair to iHeat from ordering on line to the installation process. I have no issues an plan to purchase from them again for another property.

Had a new boiler installed in January 2020. Straight forward buying process, very good installation team. Magnaclean filter started leaking in November. Called up iheat, engineer came round and sorted it within a couple of hours, had a call back asking if everything was OK. Excellent customer service.

Mike and his colleague (sorry forgot his name) were fantastic, they gave us advice as the boiler unexpectedly needed to be moved, it didn't affect the price either. We converted to a Viessman Vitoden 100w 35kw, the water pressure it gives you is fantastic and it heats the house up really quickly. All the controls were explained properly, and the house was kept clean at all times by them cleaning up as they went. Fantastic company and the fitters were polite, efficient (all done in one day) and friendly.

We asked for a quote to replace a standard boiler with a combi boiler. We went through the iheat website order process and then had an online chat with Rick and Kyler. They suggested the Viessmann Vitodens 50W 29kW. They then asked us to send pictures of our boiler including location in cupboard etc. Date and price was agreed at £1,725 inc fitting. Keep in mind that we could see that the boiler was only £718.80 inc vat online from city plumbing.co.uk!!! We asked specifically does that include removal of the old storage and header tank. “absolutely” was the response making it clear again that it was a standard boiler. Anyway we move forward as it was a quick fitting date and the company seemed respectable and offered guarantees etc. The day the engineers turn up was totally different. They take a look and then say they didn’t know it was an existing standard boiler rather than a combi boiler swap and that it would be an “EXTRA £700!!! or it can’t be done”. I said “but we took pictures have you not seen them. You can clearly see the model and the type of boiler it is”. The engineer said “yeah I was sent the pics this morning”. I was gobsmacked. I honestly think this is a way they price out the competition and then push extra costs on customers. Very poor indeed. I felt sorry for the two engineers who seemed like nice lads who I asked to politely leave! Avoid at all costs.

Brilliant company from start to finish would highly recommend

Our central heating stopped working on Saturday afternoon and was condemned by emergency engineer on Sunday. With 2 small children living in the house, there was no way I couldn't have heating - especially in January! I did a search online and found iHeat, they were able to give me an online price for a new boiler and I was able to book an installation date right there and then. It was so much easier that other companies who wanted to call me back and then book a date to get a quote... iHeat was hassle-free and quick - exactly what I needed in an emergency. The communication was great, I spoke to a lovely lady over the phone who confirmed all the details with me and told me about what to expect on installation day. The evening before, the engineer text me to confirm details and let me know what time he would be arriving. Installation date arrived and so did the boiler and the engineers - all on time. The two engineers started working straight away and literally did not stop. We were having the new boiler relocated so wasn't a straight forward replacement. They were amazing, friendly and cleared up after - even took away the old boiler. I couldn't have asked for a better service and now my house (and my children) are warm and toasty!!!

After putting off having a new boiler fitted for 2 years for fear of the mess and complications it might cause, we finally decided to go with iHeat given the good reviews they had received. The work was carried out in a day and we couldn't be more pleased with the result. All mess was cleared up and the old boiler and tank taken away.