Pimlico Plumbers Ltd

George did a brilliant job of fitting our fireplace mantle. Clean and effecient.

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Reliable and efficient as always. Save their number in your phone.

Google

We hired Pimlico expecting a premium service, but what we received was sheer incompetence. We had a one-hour appointment booked, but 30 minutes of that time were completely wasted because the engineer had to repeatedly go back down to his van to fetch basic tools. Despite granting parking directly inside our building with lift access, I had to accompany him up and down with the key fob while he visibly dragged his feet and wasted precious time on our clock. Once back inside the flat, he spent 45 additional minutes making a hole in the wall (which we permitted) only to achieve absolutely nothing. His only "solution" was to suggest making a far more destructive hole that would take half a day and cost £750, just to diagnose what the issue was. It was glaringly obvious that he simply did not know what he was doing and was guessing at our expense. To make matters worse, he left broken tiles and wall debris directly inside our sink, creating a serious risk of clogging the drain. Leaving a mess behind and charging premium rates for an engineer who wastes time and lacks basic diagnostic skills is completely unacceptable. This was a thoroughly disappointing experience

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Charged £132 for an assessment in which nothing was done. I called twice beforehand to see if a scratch on a wooden floor could be repaired without resanding an entire room. They said it could be. The technician arrived and took one look and said he couldn’t match the colour to the varnish after sanding away the scrape and would rather do the whole room. For £2k. He was here all of 5 minutes. Pimlico are crooks, trained to up sell and give you the highest bill. Horrible customer service on the phone when I tried to contest the refund, men who love talking down to and over women, misogynists. Never using again, and spreading the word amongst business owner friends who use their service. Disgusting.

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I recently had the pleasure of working with Louis, our gas engineer, who has been coming regularly to check our gas system. His professionalism stands out from the moment he arrives! Louis is always punctual and well-prepared, which I appreciate. He conducts through inspections with an impressive level of expertise. Every visit is quick yet efficient. Thank you Anna

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I was really surprised to be billed for two hours for 40 minutes of work because the plumber didn’t have a replacement flush valve when he attended a reported continuously flushing toilet I called Pimlico Plumbers one morning regarding my toilet that was continuously flushing and made a booking for later that morning. On the call I think I mentioned that my toilet was a Geberit. I paid upfront the mandatory fee of the first hour. The plumber turned up as scheduled and identified the issue as a broken flush valve. He said that he didn’t have the replacement part and that he would source it for the following morning and then attend immediately after. He said that the part would be £55 and would that be okay? In total his visit took around 10 minutes. Later that day I received an invoice that I found a bit confusing, with a total to be paid of £156 (the hourly rate) and ‘recommendations’ for one hour of labour at £156 and the replacement part at £55. I thought that this meant that the total time for the job was estimated to be one hour, which I believed I had already paid. The plumber attended again the next morning as promised and fixed the toilet with the replacement part. This took around 30 minutes. He then said as he was leaving that he would invoice me for the work. I said that I had already received the invoice but that the total hadn’t included the replacement part. He told me that that was the first day’s total and that I would have to pay for another hour. It turns out that Pimlico charge a minimum of a one hour fee (£156) per visit, rather than per job as I initially believed. I was really surprised by this, and I don’t believe that the plumber was fully transparent about it when he was telling me that the part would incur a cost (although he did of course put it in writing on the invoice, which I then misinterpreted). I also would argue that the job was not conducted with ‘reasonable care and skill’ (Consumer Rights Act 2015). I did describe the issue when making the booking, so I would usually expect the plumber to have the parts that my job might require in his van. In any case I would argue that a Geberit flush valve is a part that a customer would reasonably expect a plumber charging premium hourly rates to have stocked in their van, and if they happened not to they should not charge for the extra day (which was very inconvenient for me) it took to source it. In the end, customer service eventually gave me 10% off the second day’s labour and the replacement part as a goodwill gesture, but I generally found them to be quite aggressive. From the very day of the job they were imposing payment deadlines on me and making statements about contacting credit collection agencies if I didn’t adhere to those deadlines, which would then apparently incur extra fees and also potentially impact on my credit rating. In conclusion, I would strongly advise against using Pimlico Plumbers. From a purely theoretical perspective, if you have a fee system that rewards the plumbers at your company for not having the parts to complete jobs on the first visit, then you could reasonably argue that this results in the average company van being less well-stocked. In my case, I am at fault for not correctly interpreting or querying the recommendations on the invoice. However, it is also true that as soon as the plumber turned up for a reported continuously-flushing toilet without a replacement flush valve for one of the most ubiquitous cisterns in the country I was trapped with either a £156 loss and a broken but diagnosed toilet or a £367 bill (reduced to £350.50) and a fixed one. I then experienced a great deal of stress trying to engage in a dialogue with the customer services representative who from the day that my toilet was fixed employed the use of deadlines and made statements about contacting credit collection agencies and the incurring of extra charges. Overall, it was an experience that I wouldn’t wish on anyone.

Google

From first call to leaving the house the whole Pimlico experience was first class. Prompt call response, plumber scheduled, then called, explained what he was doing, tested and retested. Great job Simon Hartnett, thank you.

Google

Fast response on the phone for an emergency water leak. Said they could send someone within 2 hours. Had to pay the first hour in advance. Got a phone call from their engineer, Mark, an hour later to say they'd be there in 30 minutes, so great service there. Mark fixed the leak within the first hour, and did extra (payable) work to replace the stopcock too. Overall, I'd highly recommend.

Google

Would put 0 if I could had a leak outside they were unable to fix or even cut the water at the meter and still got charges £150. I did get the problem solved with the help of another plumber that I will use from now on. Avoid pimlico at all costs

Google

Fantastic service highly recommended, a reliable company was a pleasure, will definitely use again in the future, thank you again

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Avoid Pimlico Plumbers for AC "surveys" — £144 for a 30-minute visit with no work done I booked Pimlico Plumbers for an air conditioning appointment. The engineer was on site for under 30 minutes, inspected the units, and said he'd send over a quote for future work — no actual repair or installation was carried out. I was charged £120+VAT (£140+) as if a full hour of work had been completed. Funnily enough there was repair he could have carried out while on site (the water pipe for one unit was broken, which is why I called them in the first place) however he decided to just do a survey and provide a quote for all the work required. When I queried this, I was told a one-hour minimum charge applies to all diagnostic visits "regardless of whether work is carried out," and that this was somehow agreed at booking. I don't recall this being made clear upfront, and it certainly isn't reflected in the time actually spent on site. I've since had two other AC contractors attend for the same kind of survey-and-quote visit completely free of charge. Charging £140 for essentially a sales visit that leads into a quote for further (expensive) work feels like poor value and poor practice. When I asked for a partial refund reflecting the actual time spent, this was refused outright, with the company simply reiterating its own pricing policy rather than engaging with the specifics of my complaint. Would not recommend if you're expecting fair, proportionate charging for a short assessment visit.

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Unfortunately, my experience with Pimlico Plumbers was disappointing. I called to have a blocked shower drain cleared. However, when the plumber arrived, I was told that the job actually required an engineer, which is apparently a different specialist. It seems that the initial telephone assessment is carried out by a call handler who follows a scripted questionnaire rather than someone with the technical expertise to identify the correct type of appointment. As a result, the wrong professional was sent. I ended up paying £300 without having the issue resolved. Based on my experience, I would not recommend this service.

Google

Reliable and so helpful excellent communication throughout

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Great service! Very quick response time - I had a plumber within an hour of the call. Luke provided excellent workmanship and friendly service, high quality all round!

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Mark was really professional, friendly with a spark of efficiency! He found out quickly where were electrical defaults and resolved it ! Highly recommended

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I am extremely disappointed with the service received. I would not recommend this company based on the lack of thoroughness and poor communication experienced across multiple expensive visits. Following a power cut, our boiler displayed an error code and we had no hot water. The first engineer stayed less than ten minutes, made a minor adjustment, and left without testing the hot water. The issue persisted immediately. A second visit resulted in a more thorough inspection but no resolution, as the engineer claimed it was too late to consult the manufacturer or source parts. Throughout this process, communication was unprofessional; we were never proactively updated on significant delays and encountered dismissive staff who provided inaccurate information regarding appointment times. Ultimately, it took three paid visits for an engineer to finally identify that a new boiler was necessary—a conclusion that should have been reached during the initial inspection had it been performed correctly. We were left without hot water for nearly three weeks due to these avoidable diagnostic failures. While we eventually proceeded with a replacement to resolve the situation, the overall level of service and customer care was unacceptable.

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Really happy with boiler service maintenance from Anthony Hewitson. Really efficient and helpful.

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Intervention very superficial and not professional at all, Heat Recovery system noisy I paid the service in advanced to have a visit of a technician that just tried to do a reset of the unit, he didn’t try to understand the problem, he didn’t open the unit to check the fan, with a red light switched on, just told me that the unit was old and probably to be replaced with a modern one. I opened by myself the unit to clean the filter and I discovered that the fan was broken and I sent the pictures and aVideo to the sell representative for a second opinion; after 2 days the same technician sent me an email proposing a quotation to grease up the broken Fan and when I answered him no need because the fan was broken and the unit out of stock he has proposed me a quotation for the installation of the new unit but how he could do it without a specific check of everything about size, old connection, new connection etc etc considering that he hasn’t opened the unit when he came? And of course no proposition of reimbursement

Google

Wanted window repairing - awful service - just read Edward Bentley review below and had mirrored experience.

Google

Michal, arrived after due communication as as to his arrival time. He was very efficient and thoughtful of time spent at site, proficient in the process of location issue and then immediately addressing it with haste. Very polite , very friendly and a crest to Pimlico. Naval , Stanmore

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Astonishingly poor service. They sent someone who had no experience of the job that needed doing. The first guy I dealt with didn’t know how to fit a macerater so brought in a second person who was also incompetent. I ended up paying for two people to do the job. They then had to return after a botch job. The whole experience cost me thousands and when I went to complain and they just put me through to plumber who’d caused the problem - like he’s going to help me file a complaint? Would recommend Pimlico for people who want to overpay for a terrible job.

Google

Extremely poor experience with Pimlico Plumbers. I instructed them for leak tracing/diagnosis in relation to water damage affecting my bathroom/bedroom wall. The plumber attended, but the job was not resolved and the work note produced afterwards was unclear, badly worded and unsuitable for my insurance claim. Most concerningly, I was overcharged. The plumber recorded that he had been at my premises for longer than he actually was. This was only corrected after extensive correspondence with Pimlico who checked the GPS tracking for his vehicle, which confirmed the recorded attendance time was wrong. A charge was also included for “materials”, despite no materials being supplied or installed. Pimlico later wrote off the remaining balance, but only after challanged. I repeatedly asked for a clear amended work note, simply to record the factual finding that the concealed cistern was not aligned with the flush pipe. I also repeatedly asked for a quotation for the remedial works so I could provide it to my insurer. Those requests were not properly dealt with. When I raised my concerns with customer services, I was told to deal directly with the same plumber despite communication with him already being difficult. Customer services then appear to have relayed my complaint back to him in a way that caused him to take it personally and aggravated the situatiuon. He then refused to cooperate further. The result is that I had an unresolved leak/water damage issue, was overcharged until GPS evidence proved the attendance time was wrong, spent days chasing basic clarification, still do not have a clear report for insurance purposes, and had to deal with defensive and unhelpful complaint handling. Based on my experience, I would not recommend Pimlico Plumbers and sincerely regret instructing them in the first place.

Google

Pimlico offers a reliable, trustworthy and efficient service. My “go to” company for all home improvement, repair and servicing issues in central London. These are photos of recent installations in my small kitchen and bathroom. Very happy with the result. I also had the electrical fuse board upgraded plus kitchen appliances all checked/tested and rewired. I am now confident that my electrical wiring complies with code.

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I used this company to repair a damaged balcony door closer. An engineer attended and carried out a temporary repair, with a permanent replacement quoted separately as an additional service. The repair worked initially but broke after around two months, leaving the door difficult to use again. There is a disagreement about what was communicated at the time of the visit regarding the limitations and expected durability of the repair compared to what is stated in the written report issued afterwards. I also experienced missed arranged follow-up visits where the engineer did not attend without notice. Overall, I am disappointed with the durability of the repair and the handling of the issue afterwards, and I would not recommend this company based on my experience.

Google

Good, Reliable but pricey.

Google

Friendly efficient service with some useful advice thrown in. (It was a boiler service).

Google

They booked my indoor window Aircon glass cutting which was explained twice to them. on the day they did not contact me - I had to call them 3 times and finally they said they could not do the job. This is poor as they wasted my full morning, did not inform me - I had to chase them. They charged me £144 advance. no refund still after 16 days. offered 10% off ! what about my time. they would have charged me to cancel. big company with no failure process or interest if they cancel last minute without a valid reason. Very disappointing attitude. have to now dispute the payment with my credit card company . more time waste for me .

Google

Super impressed with these guys, very quick and Dan who helped with pest control was honestly such a pleasure and great at his job. Highly recommend!

Google

I contacted Pimlico Plumbing for an emergency intervention when the AC in my rental accommodation broke down at the beginning of a historic, week long, heatwave. Their engineer came in record time, and I was hopeful. Unfortunately, I couldn’t get access to the roof where the external unit was kept, and I believed the expert when he said there was nothing he could do from the inside of the flat. He spent his prepaid hour happily scrolling on his phone while I was in visible distress (it’s the kind of building where the windows cannot be opened & I have an 18 year old cat). Ten days later, a third party came, sent by the company managing the building, and it turned out there was a burst pipe on the evacuation end of the system (inside the flat), causing a leak. Within 40 minutes he had repaired it and packed up. I contacted Pimlico, explained what happened and provided footage of the entire intervention as well as a report. Two weeks later I received a curt email informing me that a refund had been processed and apologising for any inconvenience this has caused, which I found rather feeble, to say the least.

Google

Pimlico Plumbers were supposed to come by to do a site survey for an a/c job. We were given a day with a time frame of between 9am and 5pm. At 4:30pm the company called to say they would not be able to come as the engineer was running late at a job. Spent the entire day waiting around for them! Complete disregard of common courtesy and respect for people's time, and all I was asked is whether I wanted to reschedule, with only a perfunctory apology (only after I told them someone had waited around at the house all day for them) Truely disgraceful.

Google

Very disappointed by this service. I booked a survey between 8 and 17, which was rescheduled at the very last moment. They finally came the week after (LATE!) and said the job couldn’t be done. 14 days to wait and hear this, and still have to pay for the visit. I think you should wave the £144 if a job is not doable.

Google

The plumber named Lucas has done amazing job with the new shower . He is very polite and caring towards his clients .

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They take a deposit and charge hourly. when he arrived said it will take 6 hours to complete electrical testing for a two bed flat so with vat would be in excess of 1k charge . Why on earth would it take 6hrs . When questioned he said it would take 2hrs doing the paperwork alone. I refused , can smell a scam a mile away . Called a reputable electrician and quoted £169 all in. Pimlico refused to refund depo which was more then what was quoted by reputable electrician.

Google

Very efficient services. Happy to use again

Google

Outstanding Time line Workmanship Cost Very impressed will recommend

Google

....and that 1 star is shining weakly. You'd need a telescope to see it. Talking of which, the new James Webb telescope can see stars over 3500 billion light years away. You won't be waiting that long for your Pimlico Plumber to arrive but you might be waiting longer than you expect. I have a general rule of thumb that says if you're put "on hold" when calling a company and you get an overly enthusiastic voice artist telling you how great the company is, how they've got just what you want, in fact much more than you could ever want, then you're in trouble. This rule applies to Pimlico Plumbers who apparently "take great pride" and "offer appointments to suit you". Um. I called Pimlico Plumbers on a Thursday and agreed a visit between 12-6 on the next Monday (surely that's enough scope). Took the day off work ....as I'd need to have left work at 11am to be home by midday. I started to get a little concerned about 3.30pm ...anyway, ended up calling 3 times so I'm pretty familiar with the "hold" voice-over. Twice I was reassured that my plumber was on the way until my third call at 5.55pm when I was told that unfortunately no plumber was going to be calling on me that day but....I was offered one the following day between 9-3pm. Well, I politely declined that offer. Called another well known plumbing service and they arrived next morning at 8.30am. You have to give at least 1 star and in truth the 3 people I spoke to during my wait were polite and the last one was apologetic. 1 star 🤔

Google

Christopher, a friendly Geordie, was brilliant. He arrived at 9.30pm on a Friday night and fixed my boiler problem and taught me how to use the thermostat. Highly recommended

Google

Would give 0 stars if possible. These people are professional goldbrickers i.e. they drag out simple tasks or pretending to troubleshoot just to run up the clock and invoice. They came out to inspect a gas leak and had found and tested it within about 40 minutes. The engineer then carried on slowly doing the same tests over and over again until finally after 2 hours he turned the gas off and left. Then I get a bill for over 300 pounds, for effectively a job that took 30-40 mins. I had to get another plumber round to finish the job, which consisted of re-soldering the connections on the pipes under the boiler and re-testing - which in total took about 30 mins. When I told him about the guy from Pimlico he just shrugged and chuckled and said well that's what they do isn't it.. Avoid!

Google

A very small problem, that I called in at 11pm at night and a roofer was knocking on the door by 8am the next morning. The staff on the end of phone were kind, efficient and understanding and I went to bed knowing it would all be sorted in the morning; and it was. Excellent customer service. If I could give them 6 stars I would!

Google

I needed a window repaired in islington Ben came amd looked at the job , got the glass and did a great repair

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I would like to say a huge thank you to Tariq at KC Plumbing and Heating for the amazing work carried out. Tariq was professional, reliable, and extremely helpful throughout the whole process. The quality of workmanship was excellent, and everything was completed to a very high standard. Thank you so much for your time, support, and dedication. I highly recommend KC Plumbing and Heating to anyone looking for a trustworthy and skilled plumber. Outstanding service from start to finish! Thank you so much.

Google

Good engineers, poor customer service. I was happy to continue with follow-up investigations with them, but it took nearly a month to receive a response to my requests for a callback and my complaint. The complaint was not properly addressed, and the follow-up visit was never scheduled. The engineering staff were excellent; the communication and organisation inside the company is appalling. Ammendment made after your reply bellow: Job Number: n.2196917 Customer complaint already filed n.2198733. It took three weeks to receive a response, which was only a courtesy call stating the issue had just begun being reviewed. All that was required was a follow-up to schedule a survey from an experienced plumber and a clear yes/no on a discount for future visits, as we were already three visits in without a resolution. All while I had no water pressure to shower or use my washing machine. I will not be reaching out to pimlico past what I have already done, your custumer services and company organisation is to be frank terrible.

Google

My toilet flush broke recently, so I called Pimlico Plumbers to take a look. The call-out charge alone was over £130. After a quick inspection, the plumber told me that all the internal parts were obsolete, couldn't be sourced anywhere, and that the only solution was to replace the entire toilet and re-tile the area. They then provided a quotation of over £5,000. Fortunately, I decided to get a second opinion. Another plumber came out, found the required parts without any difficulty, replaced the flush button and seal, and fixed the issue completely. Based on my experience, I'd strongly recommend avoiding Pimlico Plumbers. It felt like they were more interested in pushing unnecessary major works than providing a practical and cost-effective repair.

Google

I had a shower pump installed and was impressed with the serivce from Pimlico Plumbers. The job was a like-for-like replacement of a Stuart Turner Monsoon shower pump. The installation was straightforward and completed in less than 1 hour. The plumber was a friendly and no nonsense person and he did a professional job.

Google

Super helpful and took great care to make sure the issue was solved

Google

Avoid at all costs. Firstly, they’re expensive - their hourly rate is far higher than you can find elsewhere. Secondly, it’s a really poor service. I had an issue with a garden door lock. Their joiner misdiagnosed the problem, replaced a part that didn’t need to be replaced and the lock broke again 8 days later. They offered to send a locksmith out, but warned they would charge me if they discovered a new issue. That’s how they trap you in endless cycles of paying their extortionate hourly rate. I have raised a complaint and their customer service team have as yet failed to get back to me. Stick with local experts that you can trust!

Google

Terrible experience. Pimlico Plumbers charged us up front for a drain survey, then failed to deliver it on the day and refused to give the money back.

Google

Pimlico Plumbers made the whole process of booking an appointment with them very easy and simple. They got back to me in a timely manner and the engineer they sent out (Dan) came to me on time and told me what he was doing every step of the way. I look forward to working with them again in the near future

Google

We had a problem with our front door. Called Pimlico and we had a visit for a very friendly, super professional carpenter (Gareth) in less than 24 hours. Problem solved and we are delighted. Fantastic service. Fast, professional and great workmanship. Thanks Pimlico!

Google

I understand why reviews for this company are so mediocre - i would be very skeptical to book them due to lack of transparency. Wanted to get aircon serviced and all they would quote in 120 per hour for the first hour - with no recommendation on if this was a 2 or 20 hour job. We aren't in a rush and not an emergecy but I can only imagine how they take advantage of people.

Google

Shocking service. The worst plumbing company I have used in over 30 years of renting out properties. I booked them to unblock a bath pipe. Took 180 pounds, came and said they need another 400 pounds to complete the job. I paid it, they showed up then said they need another 400 pounds to come out again. I paid it, they did not show-up to do the job. Claimed they did not recieve the 400 pounds when I can see it has taken out of my card. Demanded another 400 pounds to come to finish the job. Now I have to raise a dispute with the bank to claim the money back. Stay away from them. I checked all reviews on Pimlico across all channels and discovered the following pattern: 1. Premium-priced rapid-response service 2. Incomplete first-time fixes 3. Repeat chargeable visits 4. Complaints are handled defensively 5. Refunds are difficult to obtain In many negative reviews customers say: 1. The initial attendance did not properly diagnose or solve issue 2. More paid work was then proposed 3. Costs escalated incrementally 4. Another independent plumber later solved problem faster/cheaper.

Google

AWFUL SERVICE. Booked them for pest control after they promised to show up the next day and I highlighted it was very urgent and serious. Gave me a time slot between 12 and 6, I called them at 2:30 and they said there has been a change of availability and no one is showing up until Tuesday. No one called proactively and dis not offer to fix the solution, saying their pest controller is not picking up!!!! Absolute jokers!!!!!!

Google

Service was fine. Had them plaster 2 small holes in my wall for 120 pounds to end up having to do have the service myself or double the payment.

Google

Poor technical competency, terrible service and highly aggressive tactics. Avoid. We called Pimlico to fix a water flow issue. Their first engineer stated in writing that we had to replace our hot water cylinder for £3,600 before he could "determine if there were other problems with the pressure". Trusting their expertise, we agreed. When the flow issue persisted and the original engineer was unable to diagnose the cause, a second Pimlico engineer conducted a simple, non-invasive upstream test that found the real restriction, proving the £3,600 cylinder replacement physically could not have fixed the flow issue. This engineer said the installation was fine but we remained concerned as the commissioning checklist was signed off without being shown to us, and filled in incorrectly. Upon further investigation, the installation was indeed defective. It took months of constant chasing, countless emails, and hours spent on the phone to get them to send a third engineer to rectify the faulty work. Pimlico pushed for us to pay the full invoice before this work, but we refused. Pimlico argue the cylinder replacement was independently necessary on grounds of safety, but they did not write any safety notice at the time or recommend we isolate the cylinder. Months later, we still haven't received proof of the statutory Building Regulations certificate application for the installation. We have had to contact Lambeth Building Control to chase as Pimlico refused to engage. We paid £1,800 in good faith for the physical asset but disputed the rest under the Consumer Rights Act. Instead of addressing their engineer’s written diagnostic error, Pimlico management simply ignored our points, shut down communication, and threatened to pass our details to third parties to impact our credit rating over a formally disputed bill, which they have now done.

Google

I have used Pimlico Plumbers several times. They have always been polite professional, and respectful of me and my home.

Google

Fantastic experience with Pimlico plumbers! Paul attended to our aid today and was extremely knowledgeable and efficient. We have had plumbers attend to our problem but no one has been able to do a long term fix - Paul was excellent. Highly recommend.

Google

Excellent and fast response time. Quality heating engineer sent out who was able to complete the job.

Google

What a breath of fresh air! Never used PP before, but tried them on a blocked French drain exit. Good response to evening call - and agreed 08:00-09:00. Got call from Dean at 07:45 ("on there way"), arrived on time, fixed it quickly and THEN did an outstanding general clean of the drains. Impressed.... I'll use PP again as/when needed arises.

Google

D’Arcy and her helper worked tirelessly at the complicated business of replacing with an up to date Vailant our 15 year old Vailant boiler. They were polite and tidy. D,Arcy is getting new taps for our top flat bath and fixing the leak of the cold tap. Thanks and well done, to Pimlico Plumbers.

Google

You get what you pay for ! Excellent and efficient service with well qualified engineers who take the time to explain everything clearly.

Google

Craig attended with his colleague Jason. I was kept informed of their likely arrival time from the beginning of the day. Craig and Jason were totally professional, courteous and polite, and expalined everything to me, avoiding 'jargon' and instilling confidence. I always use Pimlico Plumbers for plumbing, gas and electrical jobs. I have never had any issues with their staff or the quality of their work, and will definitely continue to use them.

Google

The plumber was good but the company didn't tell clearly on the phone that I have to prepare (buy by myself if I need specific one) the item and make a booking for the plumber, rather than sending someone without having anything with him and charged me twice for his visit. I will be ok if 5 star given to that plumber only, not the company.

Google

Really disappointing experience from start to finish. We called them out for a boiler fault and were charged for less than 20 minutes of actual inspection time. The plumber was onsite for 20 minutes in total, with a noticeable portion of that spent going back and forth to the van. The plumber quickly concluded that the boiler should be replaced and quoted us over £10,000 + VAT for a new system. Very little effort made to properly investigate the actual cause of the issue. Despite us clearly explaining the problem. No proper testing or isolation checks were carried out. We then got a second Gas Safe engineer from another company, who actually investigated the issue properly, identified a drainage problem, cleared the pipework using a vacuum system, adjusted the setup, and got the boiler working again, all for the same price as the original callout charged by Pimlico Plumbers..! What made the experience worse was the customer service afterwards. Rather than acknowledging our concerns about the extremely brief inspection and immediate push toward full replacement, they simply defended the recommendation without addressing the lack of meaningful troubleshooting carried out during the visit. I understand boilers can have underlying wear and may eventually need replacing, but paying for what felt like a quick look followed by “you need a new boiler mate” left a very poor impression. Would not use again.

Google

Poorly trained plumber who spent 3 hours achieving nothing on our boiler. Another plumber from another firm fixed the problem in less than 30 minutes the next day. Never again.

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I was charged £792 for 2 hours "work" by a plumber to come and detect a leak in the building. Not only did he not find the obvious leak but he proceeded to "search" the attic for a water tank that was obviously not there, whilst charging a imaginary numbers without authorization. I had to ask him to stop for which he issued me the astronomical bill for those couple of hours and then I hired a real plumber who immediately spotted the obvious fixtures leak and repaired it. I would never trust Pimlico Plumbers again. They will scam you!

Google

Tom attended what was a leak from an overflow pipe, thinking it was just that needing replacement due to a squirrel chewing through the pipe. Upon inspection of the gravity fed system that was installed by a third party plumber (recommended to me by a friend) it was deemed the system was unsafe and that additional help would be required to make the system safe. In short succession two of his colleagues Dave & Mitch attended and the poorly installed and quite frankly dangerous install was isolated and removal commenced. New parts were ordered and after discussion with me it was deemed that the old antiquated system could be replaced with an unvented pressurised system that would be safer long term, free up space in the short term and all in all improve the house and plumbing overall. The work was completed efficiently and to an extremely high standard. All three engineers remained communicative with me throughout the process, answered all of my questions, allowed me to see the work progression throughout and were understanding and compassionate about the unexpected expense that had occurred for me, a week after moving into the property. I’m extremely happy with the system and with the work that was done and wouldn’t hesitate to call up for their help again should it ever be needed in the future (although with the best will in the world, I hope that is not for a long time). Very glad I called them in!

Google

In line with many reviews (don't look at the fake ones) Pimlico Plumbers is so bad its a borderline scam. First, they charge you a very high fee just to come. It is actually now £150 plus VAT and gives you one hour of work. I paid that fee and then a plumber came, however after 5 min he just said I needed another part (diverter). He then said he would go and get the part at a nearby shop and come back. Except he never came back. And he never called. And never ordered any parts. And when I called them several times, they kept postponing and just never showed up. Eventually I just gave up and got another plumber. In the meantime myself, my partner and our 3 month old baby were in the cold without a working heating. The other plumber cost £70 per hour and fixed everything easily. I have made a complaint to the authorities because obviously I should get my money back. My impression is that they simply drop your job if its not a super easy fix for very high profit. Since they already got the money for one hour they prob thought they could not make more if they also installed the part. STAY AWAY FROM PIMLICO PLUMBERS, as many others reviews here have said.

Google

Excellent company you can 100% trust, great service, very fair prices for the plumbing jobs they have done for me.

Google

Excellent service! Provided professional advice for installation and the job was done perfectly!

Google

Ask for Roman! He is a genius electrician and problem solver. He made my giant lantern install possible, despite every odd! Resilient, creative, and kind!

Google

Any time I have needed a job done professionally and clearly explained, Pimlico sets the standard.

Google

David was very professional, really friendly and did a great job installing lightings. Highly recommended.

Google

From the moment I made the call to the engineers (Mladen) approach, everything was handled very professionally. Mladen was an excellent engineer, did a great job explaining everything along the way. He arrived on time as promised and finished to a good standard.

Google

Pascal was really helpful in identifying the problem lay not with the washing machine but a problem with the socket and helped me find a solution.

Google

Emmanuel did a fantastic job and worked hard to get the problem resolved.

Google

In my experience always reliable with excellent client friendly engineers

Google

Very friendly and helpful, Rory took time to thoroughly check out what would be needed for us to migrate from a gas to electric oven and explained everything well. Would use again

Google

My old boiler suddenly expired. Living with a wife and three daughters who wash their hair daily like Rapunzel, I needed a solution fast. Billy from Pimlico Plumbers arrived the same day. It became apparent that my old boiler was beyond economic repair. Billy managed to coax the old boiler back to life and ordered a new boiler which was duly installed the next day. Billy was cheerful and professional throughout the process. He not only replaced our boiler but also restored domestic harmony to our home.

Google

We needed a new lock. The locksmith was very professional, took one look at the job, explained what he was going to do, sorted out the problem, cleaning out the lock and making sure he used his allotted time as efficiently as possible.

Google

Bradley arrived on time and was very efficient and rigorous on fixing my toilet leak. he was extremely friendly and courteous. First time I use Pimlico Plumbers and definitely not the last!

Google

Have used Pimlico on three occasions for electrical and plumbing projects. They have always responded by the very next day. Workmanship is excellent, a bit pricey but hey the job gets done and no mucking around. No false promises of attending to your issue or project.

Google

If money is no object go ahead but for 99% of customers their prices are ridiculous at £115 per hour !

Google

AC fittings and regular maintenance- professional , reasonable prices and warm person

Google

When iI originally phoned was told that they could come following day. Had to pay a 1 hour call out charge over the phone (which you didnt have to do before the takeover). Anyway booked it but the engineer never arrived. Was told a pack of lies about how they called me as they couldn't do the time I had already paid for and were waiting for me to call back - they never called or sent an email. Was told i would be their first job the next day. I wasnt and I had to call back.... They've really gone downhill since the takeover. Previously they were expensive but always 100 % reliable. They also didnt make you pay prior to their visit. I believe they lied to me about having a slot avaliable when I first phoned. They just said it to get my deposit. I will never use them again.

Google

I had a terrible experience with Pimlico. They disconnected my gas oven but failed to turn off the gas at the lever. I noticed a strong smell of gas after the gas engineer left - fortunately I was then able to speak to another plumber who explained how to turn off the supply myself. I was surprised when I raised this with Pimlico customer complaints that they 'investigated' and determined that 'the work was carried out correctly and in line with the required standards'. The gas engineer was also fixing a radiator at the same visit. Although we had notified Pimlico in advance that we needed the lockshield valve replacing, the engineer did not have one when he arrived. He went to Screwfix (rather than a closer shop) to get the part, and we were billed for the additional time. Thoroughly disappointed in the experience, the high cost of dangerously poor service, and the follow-up when I raised my concerns with Pimlico.

Google

I had a very disappointing experience with Pimlico Plumbers. On the initial call, I was clearly told the rate would be £180 per hour, and I agreed to pay for the first hour for a drain air pressure test. The engineer then arrived 20 minutes late. After showing him around the flat and downstairs areas multiple times, he spent no more than 20 minutes on site and carried out no actual work beyond walking around. He then quoted an outrageous £2,300 for a job he claimed would take 6–7 hours. This doesn’t even align with the hourly rate discussed (which would be around £1,260 for 7 hours). On top of that, he insisted he needed an additional team member just to hold a ladder to close a vent lid — despite there being four of us present on site who could have assisted. In the end, we declined the quote and found someone else to do the job for much cheaper. However, we were still charged £180 for essentially no work being done. This felt like a complete waste of time and money. It comes across as a tactic: charge upfront for an hour, provide an inflated quote so the customer refuses, and still walk away with £180 for a short visit. Very disappointed — would not recommend.

Google

Professional arrived and 'diagnosed' my issue within 10 minutes but then tried to convince me it would be best for him to come back another time (despite having paid for a minimum 1 hour already) and get charged another minimum 1 hour He quoted a time to complete the job of 2-3 hours and I trusted him but whereas when I looked it up on Google they said it should usually take 15-30 minutes and can be done DIY - Luckily I knew Pimlico has a 45 minute maximum to find a part so I insisted he use that time to get the part there and then - It was a fairly standard part that was probably in his van but lo and behold he took the maximum 45 minutes to 'buy a part' even though it was in stock locally at Screwfix a 5 minute drive away - I had to call Pimlico Call Center to complain about the quote - He then got a more expensive part than was needed : a part that was in stock / available at screwfix for £57, I was charged £122. The part was in two parts and he used one part for the repair (switch) and retained / took away the other part (motor) - He then tried to charge me for 1 hour of extra labour whereas Pimlico charge for every 15 minutes and he only took 40 extra minutes to complete the job in the end vs 15 minutes stated by Google - ALl in all very poor all around : I ended up paying £400 for what was a £60 DIY Job

Google

I called pilmlico plumbers when I had a leak from my washing machine. They came on easter Sunday turned off the valve and did not have a spare part in the van. I phoned to complain that I had just spent £156 and wanted them to return the next day with the valve at no extra cost. They said I would have to pay another £180 for them to return. Total cost would have been £360 and the valve and hose costs me £6.62. A job that takes 15 minutes to complete. I refused to re-book. I found a local plumber who charged me £71.62 (including costs). My machine is now in full working order. Will not book pimlico plumbers again.

Google

Disappointing service for fixing a leaking washing machine. The customer service didn't ask for sufficient information when I booked the appointment, which lead to the engineer coming for a 5min visit just to tell me that spare parts needed arranging and that I would need to spend another £140 for a second visit. I get it if an unforeseen issue comes up and further parts/visits are needed, however, the need for a second visit could have easily been avoided if the customer service team had taken all required details about the washing machine model upfront.

Google

This company stands out as an excellent professional organisation, consistently demonstrating strong communication throughout our experience. Ryan attended our property and provided outstanding service. His attitude and manner were exemplary, contributing greatly to a positive experience. While the company excels in many areas, it is recommended that they reconsider their current charging structure, which may be perceived as somewhat aggressive. Addressing this aspect could further enhance their reputation as a superb company.

Google

Absolutely appalling service. I booked a plumber through this company to fix a simple tap issue, and instead of resolving anything, they managed to make the situation worse. Not only was the problem left completely untouched, but the plumber actually damaged my bathroom by breaking part of my mosaic tile. To make matters even more frustrating, I was then told I would need to book a tiler at an additional cost of £156 to fix the damage they caused. So I’ve effectively paid £156 for absolutely nothing except a broken tile and more expenses. They require an upfront deposit equivalent to an hour’s work, yet there is no option to have this refunded if the job doesn’t go ahead or isn’t completed. So you’re essentially forced to pay in advance with no protection whatsoever if things go wrong. Avoid at all costs.

Google

Very prompt, professional and efficient service. Highly recommended.

Google

Overpriced. Got charged £152 for a guy to come round for 10minutes and say “that’s a big job I’ll have to come back another day”. Quoted me £1500, and for a week I’ve been getting invoice emails saying I owe £700 (deposit) - but I said to them I didn’t want to go ahead due to the price. 3 phone calls later they’re still sending me emails saying my invoice is over due. I ended up fixing the pipe myself, took 4 hours and cost me £50. Cowboys honestly

Google

Myles was efficient and worked fast. He was also friendly and communicated all the information to me well.

Google

Doing the business once again. Attending within the hour for a leak from an upstairs property affecting our bathroom lights - Connor Watson did some absolutely cracking work to strip back previous patch fixes and make good on a sustainable and robust solution that will ensure we no longer need to worry every time our neighbours have a shower. Great service, effective communication, motivated & kind staff.

Google

Hired Pimlico plumbers to come and inspect a leaking kitchen tap. The initial inspection was £125, although it only took plumber 15mins to tell me the tap needed to be replaced. I don't have a problem with this, however what annoyed me was after telling first plumber I would book an appointment to get it replaced and being advised what tap to buy, when the second plumber came to do the installation he then had to drive to screw fix to buy a fitting. I could have easily picked this up myself when I brought the tap and saved myself being charged for the 35mins it took plumber to drive to screw fix. Won't use again.

Google

Plumber came to sort our boiler. He was very nice and was able to sort the issue quickly.

Google

Same day, urgent carpentry job completed professionally and in just a few hours, including going to buy all the requirements. It cost a lot less than a quote I'd been given by a local builder too.

Google

Bad experience. We called an engineer out to look at the boiler as it was making a very strange noise. He left after 10 or so minutes saying it was ‘old’ and probably needed replacing. No attempt to look into it or try to diagnose the issue. He did not even hang about for 5 mins longer to see if the noise happened again, despite the fact we paid £140 for an hour…. All we got was ‘it’s old and probably needs replacing’ advice. Would not recommend these guys.

Google

Whenever I’ve used Pimlico plumbers it’s because it was an emergency and I didn’t mind the higher charges because I needed reliability and good customer service. This time they didn’t turn up the first time and didn’t let me know. After repeatedly chasing I booked them for the next day but the customer service operator wasn’t helpful or friendly. It was extremely expensive and the plumber said we needed to pay extra for a clean as our heating system was so dirty. He also informed us we needed to get a part fixed on our boiler. When we got our boiler engineer out he checked the filter and said our system had not been dirty and the clean was not needed. I have always worried that they upsell unnecessarily. Pimlico also came on a Sunday because they didn’t turn up for the first appt. He arrived and said he needed parts but he couldn’t buy them as it was a Sunday. So he came back and we had to pay for two appointments in full with the whole, very simple issue, costing us over £600. I won’t be using them again.

Google

Jamie arrived quickly got on with the job which he completed within a short time. He cleared up and took the old shower he replaced with him after I was let down by Triton who I had bought, booked and paid for to be fitted from Excellent customer service from Pimlico group

Google

Excellent service from booking to arrival and unblocking our kitchen sink. You really do get what you pay for and I would definitely use Pimlico again. Thank you so much.

Google

Bryn was very prompt in arriving to give the quote. He was professional, friendly and respectful. He answered all questions politely.

Google

I called to report an issue with my Vaillant boiler (I'd moved into the property a month prior). The engineer attended and told me after an inspection of about 2 minutes that the whole boiler needed replacing, that it was old and that there was no way anything would be done about it without replacing the boiler. I asked multiple times if any individual part could be fixed without a brand new boiler and was told in no uncertain terms that this was the only solution. I was quoted at least 3k for a new boiler and 1.5 k for a power-flush, which would the engineer informed me would mean that this was a two day job. I asked if I could be booked in quickly and was told that they would be able to move someone around if I was able to book in soon, but that the earliest date was over 2 weeks away. I asked multiple times if there was any way to keep it as a one day job and was told no, that would not be possible. I reached out to other companies to get a quote and someone else came (from a local tradesman) within 2 hours, was able to fix the pump and exchanger, and get the boiler working again before the end of the day. Would not recommend using Pimlico Plumbers.

Google

Trey was amazing. Friendly, obliging and super professional. So efficient in attending the problem of the garbage disposal unit in my kitchen sink and did his best to resolve and repair things with minimal intervention and minimal fuss and left his work space in perfect order. His efforts were very appreciated and everything was in perfect working order when he left. Thank you Trey

Google

I have used Pimlico Plumbers for many years and have always found their engineers to be very polite and efficient. My Vaillant combi gas boiler had developed a leak and Glen and Luke came to investigate the problem. They quickly identified what was wrong with the boiler and, since my boiler is still under warranty, they arranged for a Vaillant engineer to come and repair the boiler.

Google

Another great experience with Pimlico, this time for a leaking shower. Harry took the time to explain and show me exactly what was wrong and how the issues had arisen and the work was completed in a very timely manner. As usual, they were extremely professional and the work was done to a high standard with no corner cutting, would always recommend Pimlico for any job and absolutely would use again. They are respectful of your home and your time and will do everything to ensure you are comfortable with the work being done.

Google

Luke came quickly and sorted my problem efficiently. Very pleased.

Google

Great response time, transparency and professionalism. Never try to rip you off in an emergency like a lot of the random unknown/unheard of ages that appear first in search engine results. Will definitely use again.

Google

Fast response, Polite, friendly, professional and did a really good job. Very impressed I have to say; will definitely use again

Google

Had my old boiler serviced by Pimlico. Apparently the flue readings were excessive and the boiler had to be replaced. I was looking to replace it anyways so asked for a quote. They quoted a staggering £11,500. I got the same work done with a local company for £5500. The engineer from Pimlico who visited to do the servicing was a nice bloke who knew what he was doing. However, the quote was ridiculously high.

Google

Very disappointing experience - I had them booked in for 9AM-10AM, and was very clear that we would only have access to the property within that time so they had to arrive on time. At 9:15AM, I called to make sure that they were coming between 9AM-10AM and they confirmed that everything was on time. We were waiting in the property for the engineer, and no one showed up. At 10:15AM, I called to find out why this was, and they said they can only send someone who could arrive any time before 2PM but could not honour the slot we had booked. Very unprofessional and disappointing experience - they did not call me to inform me they were not going to make it and made false promises. I would not recommend this company or use them again as they wasted not only our time, but also the estate agents time who had taken the time to come and provide access for them.

Google

I highly recommend. Fast, great customer service and knowledgeable staff.

Google

When booking an appointment, I was initially hesitant due to a few negative reviews. However, I decided to give them the benefit of the doubt based on some positive feedback. Unfortunately, my experience reflected the bad reviews. I took an hour off work to be home for a scheduled appointment, and when no one arrived or contacted me, I called to find out what was happening. I was then told that the engineer had called me three times, and that children had answered my phone and hung up multiple times, followed by a claim that a man also answered and hung up. This is completely inaccurate. I live alone and have no children, so I don’t understand how they could be so certain about something that simply isn’t true. Instead of listening to me or considering that there may have been an error on their side (such as calling the wrong number), they continued to insist their version of events was correct. To make matters worse, I was then told I was no longer eligible for a free quote and would have to pay if I wanted another appointment, without any apology for wasting my time. Overall, this was a very frustrating experience. It seems likely there was a mistake made by the administration team or engineer, but rather than acknowledging it, the blame was shifted onto me as the customer.

Google

Excellent work from Mark to replace the fittings of a very decrepit kitchen sink

Google

I Booked Pimlico Plumbers to install an under-sink water softener and paid the minimum charge in advance. We had recently fitted a new kitchen and specifically ensured the area under the sink was prepared for a water softener installation. There was clear access and the necessary space ready. When the engineer attended, I was quoted approximately 4 hours of labour plus £100 for parts, including rerouting pipework and the drain. This came as a surprise given the preparation that had already been done. When I asked whether all of that work was necessary, the engineer responded, “Are you the plumber or am I? I have 30 years’ experience.” I found this response dismissive and unhelpful when I was simply trying to understand the quotation. I chose not to proceed as I felt the scope of work was excessive. No installation work was carried out. I then arranged for another plumber to assess the same job. The installation was completed for £280 in total, and no pipe rerouting or the drain was required. I requested a refund of the advance payment on the basis that no work had been undertaken, but this was declined. Overall, I am disappointed with both the communication and the refusal to refund the minimum charge. I would strongly recommend that anyone booking clarifies in writing exactly what the minimum charge covers and what happens if you decide not to proceed after receiving a quotation.

Google

Roy was punctual, very pleasant and thorough. I felt very comfortable and trusted his opinion. Excellent

Google

My mother called them for a plumbing job, they charge her an extra 2 hours extra to go and buy a part, my mother explained to the engineer that there's a plumbing shop 5 mins drive from the house but came back after an hour and 20 mins telling her he got stuck in traffic then gave her a quote for £7000, yes £7000 and we aren't sure why. The following day she had the same issue reoccurring. I went there with a plumber and he got the job done for £115 including the part and told her to out Pimlico plumbers quote in the bin as nothing else needs doing. They are happy to take advantage of my old mother and quote her £7000 for work that doesn't need doing. Be very carful with this company.

Google

What an absolute FRAUD! I called and made a booking, explained in detail that I had a heavy balcony door needing fixing. I even said I could send picutres, and the guy on the phone SAID IN EXACT WORDS; no problem the engineer can take care of this, he wont need anything else. (You should go back and listen to the call.) You charge upfront. He comes for 10 minutes saying it is no way he can do it by himself. I KNOW! Now I call back and I am charged £110+vat for this engineer to spend 10 minutes and tell me that, when I already knew it! And now I need to get another two men out at 2x that price, and not any excuse other than a sales man on the phone bullshitting around. I AM OWED THAT £110 REFUNDED! BECAUSE YOU STRAIGHT UP LIED. (case ref. 2185118) I EXPECT THAT YOU SORT THIS AND I HIGHLY SUGGEST EVERYONE TO BE CRITICAL TO THIS SCAM COMPANY!!!!

Google

£156 for a call out to come and look at our boiler which stopped working. Determined it was the pump and got a quote for £370. Asked around other companies and found out with our boiler model the pump alone wouldn’t fix the situation, it would require the pcb module replaced as well. Luckily did not go ahead with the job but save yourself money as your local plumbers will be able to come and diagnose the issue correctly and fix it for half the price. The guy who came out was a nice chap but I don’t trust the experience from anyone in this company as we would have had to pay double the labour, which is already double the hourly price compared to a much more positively reviewed local company.

Google

Great company! Fast response. Many thanks to Ryan and Drainage engineer, they done a great job and went above and beyond! They talked us through every step of the way. Very helpful. Appreciate your work.

Google

Quick easy booking, flexible with moving booking. Actual carpenter was fantastic. The doors look fantastic. Very happy

Google

5* review - lovely telephone team and our engineer, David Lyle was absolutely superb! Also, really reasonably priced. Brilliant service. Thank you.

Google

Amazing service. The job was explained to me perfectly, there were no hidden charges and the boiler engineer Joe that was sent out did a very good job!

Google

Had Pimlico out to our flat in 2023 to quote on upgrading halogen spotlights to LED. Paid a callout fee and received a quote but decided not to proceed at the time. Called back recently to revisit the job and was told they’d need to send someone out again, with another callout fee, despite having already assessed the property. Admittedly I left it a while, but the job hadn’t changed and you’d expect some record of a previous visit. Ended up going with a local Fulham firm who quoted, scheduled and completed the whole job over email without needing to visit the property beforehand. Cost significantly less than Pimlico’s original quote. Would not recommend.

Google

“Absolutely fantastic service from HeatFlow Solution! They installed my new sink quickly and professionally. The workmanship was top quality, and everything was done to a high standard. Very reliable, on time, and great communication throughout. Plus, the price was very reasonable for the quality of work. Highly recommend!”

Google

Absolutely awful service first time googling this company I was enquiring about a tiny chip inside my enamel bath I was told £156 inc vat for the 1 hour service!!!!! I was advised if the Plummer has finished the job before the 1 hour then I could ask him to fix something else what needs doing in my apartment yeah right nothing is free!!! I am shocked on the price but also I had to keep repeating the same question over and over again over the phone on how long will it take to dry as I will need use of the bath for my disabled child. I was told she does not know and I can ask this question on the day after payment which makes no sense to me it is all about money and why would I pay upfront and my question can not be answered before payment and then being advised to have a plumber come out after paying and I can't use the bath for that or the next as it will need to dry would be a waste of money in the nearest drain which is a lot to me. After repeating myself a few times I was told to hold the line but I just put down the phone as it was very very frustrating.

Google

Pimlico Plumbers are an excellent resource in an emergency. We have used them to fix plumbing and electrical issues on more than one occasion. They respond quickly, communicate well and get the job done efficiently.

Google

Lee madden, was the carpenter I was sent. He was very nice, friendly and polite. He explained all the steps and made sure I understood the whole process, I highly recommend this company and they travel all over London

Google

Attendance of a plumbing issue at a tenanted property, communication was excellent and the plumber went above and beyond to resolve the issue that was more involved then originally anticipated.

Google

I would leave 0 stars if it was possible! I am finally writing the review here as I have given up trying to get customer services to get back to me! We had a terrible experience with this company. We had an issue of a smelly drain in our ensuite bathroom in our bedroom where our 5 month old baby slept, I was worried it could be toxic and harmful to her so was keen to sort it out as soon as possible. Firstly the drain “specialist” went to the wrong address and cleared the drain outside the house. Once they arrived at the correct address, we had to have a plumping and drain engineer come over to review the issue, as the drainage “specialist” also thought the smell Could be dangerous for a baby! They couldn’t find any blockages so they advised it might be worth getting a plumber to take a look, they couldn’t find anything wrong either but did take the toilet off and not even bothering to reseal it so now we have a lovely large gap! The cost of this visit was close to £700and only lasted about two hours. I then received a quote for work that needed doing to fix the smell, nearly £4000!!!!! Obviously I was shocked and sought second opinions, I finally spoke to someone who was an actual drainage specialist who advised what the actual issue was over the phone for FREE! The issue is now resolved and didn’t cost anything I feel like I have been SCAMMED by a team who clearly had zero idea of what they were doing! Taking advance of a new mother who was concerned about her baby! I contacted customer services and I managed to fight to get the hour fee back for the drain unblocking at the wrong address l, as the person who booked the job gave the wrong address, but it was a really long difficult process, I would also like to add that for weeks after this I tried to contact customer services they are NOT assessable on the phone only via email and when they believe your case is resolved you can’t email them back! I called so many times to try and get some money back for the unsealed toilet which we had to pay another company to fix and to discuss the miss information and ridiculous quote! It’s lucky I’m not a vulnerable person who might have accepted that ridiculous quote! The fact that you can’t get in touch with Customer services easily is a red flag 🚩! Do not use!!!!

Google

A Running Scam in my opinion — A Criminal Scheme of Alarming Scale! It’s hard to believe this so-called business is still operating unchecked. For years, it has posed as one of Britain’s top plumbing companies while repeatedly defrauding customers. I wish I had read the many negative reviews from others who were scammed just like me. The company displays a distinctive pattern. We called them to replace a simple plastic bath mixer- an attachment — a very basic fixture that any professional plumber should carry or quickly source. During the initial call, and after paying £156 in advance, for the first hour, I offered to send a photo of the required part. They refused. That should have been the first red flag. Their tactic is simple: arrive, declare they don’t have the part, suggest a quick trip to a local DIY shop that predictably doesn’t stock it, then “go to Argos” — consuming most of the paid hour. The plumber never returns but instead sends a follow-up report, suggesting another visit the next day for an additional £200 to “complete the job.” In reality, the part is standard — any competent plumber should either carry it or be able to collect it easily from their office stock. Instead, the company pockets £156 for doing virtually nothing. For reference, they quoted £360 to install a basic shower mixer onto bathtub taps — a task that’s usually straightforward and should not require such inflated costs or deceptive practices. This operation has exploited customers this way for years, as proven by numerous similar online complaints. Avoid these fraudsters and report their scam to Citizens Advice, who can escalate the matter to Trading Standards for investigation.

Google

Billy, the carpenter came today to fix the doors which could not close duevto the new thick carpet. He has been very professional, clean and organised. If I need help again I will ask for him again. Rita

Google

Harry came within the allotted window and quickly fixed a non-draining washing machine. Excellent service.

Google

Very fast response in arranging the visit! I had the pleasure of working with John Strongitharm, who was kind, efficient, and excellent at explaining the issues. He worked so quietly that I barely knew he was there. Definitely recommend!

Google

Amazing service I will recommend it they do a fantastic job a reasonable price thank you

Google

Ben was great, clearly explained what he thought the issue might be, what he could do to diagnose it, and even when it turned out to be an issue I need a different type of tradesperson to fix he still helped rule out a number of other issues and partially fixed the immediate concern, leaving me much better off than I had otherwise been. Even though the appointment had been delayed because of vehicle issues the result meant the appointment was worth waiting for.

Google

We had an extremely disappointing experience with Pimlico Plumbers regarding our central heating. On the first visit, an engineer attended and “fixed” the heating, but did not explain what he had done. The system had been reset so that it was no longer operating automatically, and no instructions were provided on how to operate the manual settings he had left in place. We were charged over £600 for this visit. Shortly afterwards, the boiler stopped working again. When we called Pimlico back, the engineer’s conclusion was that we would need an entirely new boiler costing more than £7,000. Before proceeding with such an expensive replacement, we investigated the issue ourselves and were able to resolve the problem without replacing the boiler. Despite this, Pimlico still attempted to charge us £175 for a call-out fee. The experience left us with the impression that the service model prioritises upselling very expensive solutions rather than properly diagnosing and resolving the issue. For anyone experiencing boiler problems, I would strongly recommend using a trusted local heating engineer or seeking a second opinion before agreeing to major works. We will not be using Pimlico Plumbers again.

Google

Steve was cool and knowledgeable.Navigated through spaghetti of wiring and sorted the hot water.

Google

I was told on the phone that the £140 fee included one hour of work and any required chemicals. When the engineer arrived, he explained chemicals were extra. He was professional and clear, and I agreed. The issue is the incorrect information given by the booking staff. I was clearly misled on the phone. If I had known chemicals were not included, I would not have booked.

Google

Thanks Louis for clear communication and quick thinking in offering me the right thing in the correct time frame. I appreciate your elaborate survey of the balcony screen and netting Brecon court

Google

The response we received from Pimlico Plumbers was fast they were at the property within the out after calling. The engineer was very good and fixed the leak quickly and efficiently. I would thoroughly recommend using them.

Google

Exceptional service; my friendly engineer arrived on time and completed the job quickly. I highly recommend this skilled team of handymen.

Google

James attended our problem today and we cannot fault his expertise and manner. He was thorough, efficient and kind. He was honest about pricing and even though the initial consultation was expensive, it was worth it to have such a reassuring and friendly person giving us good advice for the resolution of what turned out to be quite a major issue. If you need someone to give you answers to tricky plumbing problems, James at Pimlico Plumbers is your man. Shout out to the fact he had to commute home through rush hour traffic too. Good man.

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Gary was great. Arrived within the hour and work completed within an hour of arrival. Kept me informed of tyhe problem and what he was doing. Great service!

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*Update - Its been confirmed that I will receive a refund (took 5days), I have updated my rating from a 1 star to a 3 star. While the service on the day was unacceptable, at least they acknowledged and refunded me* Literally charged me for wasting my time... When booking my window repair I offered over and over again to send videos and explained the issue in great detail. That my windows occasionally fall off the hinges and that im looking for a fix. I was reassured that its fixable and someone would come out the next day. I booked a slot for 12-6pm. At 5pm after not hearing anything i called up the company to see what was happening. Was told they would come at 7-9pm. At 8.30pm i called again after not hearing anything and was told they are around the corner. They turned up at 9.30pm! Whats worse is he came, saw the windows are closed. Opened them and said its a maintenance issue and that they can fix it. But it is too late in the day to start and then left after 10minutes... I was charged £110 +VAT, took a half day to work from home, had to chase on my own initiative just to be told pay for a another visit to fix the window. Can't make this up...

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Pimlico Plumbers now charge for a quote for a new boiler . They used to give free estimates for new boilers They have lost me as a customer . They used to be top quality , but expensive . Now the company has been sold to Americans , it has changed.

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The service was perfect. The plumber very kind and did a great job

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Unprofessional! Arranged and paid for a survey, was given hours between 8am-2pm. No communication on the day whatsoever, phoned up 3 times and spoke to someone who said they'd be in contact to find out. At 3.30pm FINALLY found out the worker who has been designated to us had called in sick that morning. Very disappointing!!!!

Google

Had a dishwasher delivered today by millie paid for installation but that but they sent uncredited installer's who could not carry out the work.. Connected pimiclo plumbers Within 5 hour's sent a plumber and electrician to install my mums dishwasher They were polite respectful and efficient. My mum has stage 4 cancer you guys made all the difference today thank you

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Easy to book, slot for the same day, arrived on time, very professional, did a great job and took their time to explain and check few extra bits in the allocated hour. Definitely know who to call next time! Thank you, Pimlico Plumbers and thank you, Sam!

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Harry came around to fix a dripping tap. Having inspected the tap, Harry recommended replacing the whole unit rather than replacing the cartridge (which had been replaced 18 months earlier). He went away, purchased the tap, and then came back and installed it all within the hour. Afterwards he explained what work had been completed and that replacing the whole tap would last longer than replacing the cartridge every 12 to 18 months. Really happy with the service!

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Jamie was prompt and very helpful. Did the job efficiently. Gave good advice.

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Great experience with their electricians, quick booking and got it all sorted in under an hour.

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Warning: Read before booking. Reported a blocked toilet. Paid £150 upfront. The plumber arrived, did literally 2 minutes of plunging, declared he couldn't fix it, and said I'd need an engineer — another £150. No specialist tools. No real attempt. £150 gone for nothing. When I called to have the first charge offset against the engineer visit, the call centre just repeated the same scripted line over and over. No accountability, no flexibility, no interest in a fair resolution. This isn't a plumbing service - it's a two-step cash extraction scheme. Send an unqualified person to collect the first fee, then upsell you on the job they should have been able to do from the start. £150 poorer. Problem still not fixed. Avoid. Jennings Plumbing for the win. Unblocked first go and cheaper.

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Jason from Pimlico was dealing with complicated plumbing works and installation of hot water cylinder - he was an absolute start - from the first contact explaining the problem and suggesting the course of action to executing the works in impeccable manner. Very grateful for his help.

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They installed our gas boiler over 2 years ago. We are always able to get a quick appointment From the office team to the engineers, they are all so lovely, very polite and helpful.

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I just can't say enough good things about this service... Professional, friendly from outset. Engineer called before attending, came in the allocated time frame. Was well groomed, professional and friendly and did a superb job... Would definitely recommend and will use again. Thank you Pimlico.

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Not cheap but pleasant and very efficient. Also available immediately rather than any delay.

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Excellent carpenter sent the following day from booking, to mend some broken cupboards. On time, professional and cupboards fixed.

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All good. Heading system was fixed on time. I called on a Sunday and I had an engineer Monday.

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Absolute horrible services we call them on Saturday to make a booking on Sunday because it is on the weekend. They force us to make a payment for the first hour £159 and it’s not refundable. We requested 11am they said fine and took payment and then after the booking they told us it’s gonna be between 8 to 1 and then we called on the day they say it will be between 8 to 2 and I waited until 2 pm because it’s an emergency leak. They say they cannot come today and they’ll refund us. Absolutely horrible.

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Excellent service on a Sunday. We were in real trouble. Panos arrived and was incredible. We now have peace of mind that our drains are clear. Thanks Pimlico plumbers and especially Panos.

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Pimlico Plumbers may not be the cheapest, but they are incredibly convenient and professional. I have always had a quick response and the issue sorted promptly, with advice on preventing further problems.

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Despicable. Absolutely dishonest and frustrating to deal with. Robbed me with 260 quid for 10 minutes. Came to supposedly shut off a leaking radiator. Said they did, issued a report they did, but never actually turn it off. Had to call another company a week later to deal with the negligence of this bunch. Waste of time and money. Absolutely ridiculous.

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I booked an appointment for a boiler service a few weeks ago, the appointment slot was 8-2pm today. I was told I'd be given a clearer idea of times nearer the time. I called multiple times for an update and got a different story each time. I've spent hours on the phone trying to get a time. If you actually want a plumber to show up, use someone else.

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Ryan was, firstly, very competent in the work he was doing for us and, secondly, cleaned up perfectly after his intervention ... leaving us with nothing to do when he shut the front door on his way to his next job.

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Pimlico sent Duncan out pretty much straight away. We were in a quandary with a strange smell and heating not working well. He sorted it out on the spot, gave good advice on keeping the system balanced and was also present to respond to a question we had a couple days afterwards. Well done Pimlico and Duncan ! thank you

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DO NOT USE - Misdiagnosed simple fault & attempted £4,300 upsell Review: I strongly advise avoiding this company. My experience put my household (including my pregnant wife) at risk during winter and nearly cost me £4,300 unnecessarily. 1. The Service: I booked an annual service for a fully functional boiler. Immediately after their engineer left, the boiler started losing pressure daily. 2. I called them back. The second engineer diagnosed a "perished expansion vessel," told us the boiler was dangerous, and instructed us to turn off our heating in the middle of a cold snap. He claimed the boiler was out of warranty and quoted £4,300 + VAT for a new installation. 3. I called the manufacturer (Worcester Bosch) for a second opinion. They attended under warranty. They confirmed the vessel was NOT perished (it just needed recharging with air) and that the boiler is in perfect working order. This company’s incompetence caused a leak, left us without heating for 4 days, and tried to sell us a new boiler when we simply needed a recharge. When I presented the manufacturer's evidence to Customer Services, they refused a refund, claiming their diagnosis was a valid "professional opinion." An "opinion" that a working part is broken isn't professional; it’s negligence. Save your money and go elsewhere.

Google

DONT USE THIS COMPANY. Worst experience. Paid £200 per hour. The electrician took 10mins everytime he went to his van for drills and stuff(2 times in total). We even had to wait his drill to be CHARGED for 10mins even after 5MINUTES entering into my house, which is included in total time and bill. Clearly he didnt come prepared, which is extremely unprofessional and frustrating. He barely did his job and left after 40 mins of work. Never coming back.

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We came across the plumber based on Google search and we havnt come across a poorer service than this. We informed that our house is first floor with plumbing needed further in the loft and that it would need external access and they would need stairs to reach it. My husband specifically asked them if they have a ladder and they said and their engineers will sort that out. They reached our home & were said we dont have a ladder this long… the engineer told us to call their booking team to ask them to send another person with a bigger ladder and that its shouldnt be a hassle… Now when we called them back they said they are looking to send another one… they called us back after a while and said they dont have anybody to sent as it need more people to hold the ladder and they dont have availability at an alternate day. We aligned on the date and they ask us to pay for it because 160 pounds we paid was the charge for the first guy you came and now this will be a new booking!!!!! Absolutely nightmare!!!! - You rush the booking and get the payment without - You come unprepared, leave without fixing things, mislead us and then shift the blame on us! How on earth is a customer supposed to know the tools that would be required to fix something… you show up without proper equipment and have no shame about it. You neither apologise for your poor performance not do you try to fix another fix for the consumer… you have the audacity to ask for more payment ! Never ever book them guys…. They just take the booking without validating and confirming all details, as a consumer who explain to them as best as you can and then show up- Raise their hand in despair and walk away! Great!! Nice rip off business practise! Pathetic

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DON’T USE THIS COMPANY. We had a terrible experience with them. We had booked their plumbing service to fix a leak coming from loft pipes at front of property. We had specifically mentioned the issue while booking over the phone. Also we specifically enquired if they shall ladder etc for safe access and necessary parts to do the repair. Their engineer showed up but said he doesn’t have that big a ladder to fix this and they shall send another engineer. Also he specifically said that it won’t cost us anything. Their dispatch team also confirmed another engineer will come in next couple of hours. But later someone from their team called and started to contradict the entire situation. They said we would need to book another engineer visit at extra cost because the details of the job weren’t clear and longer ladder would be needed. They ask zero questions and jot down incorrect job details and then refuse to deliver the service as promised. Also in this process wasted hours of our time. AVOID AT ALL COSTS.

Google

I am posting this review to warn others about the level of service and professionalism I experienced with Pimlico. Pimlico installed a fire door for me less than a year ago. Over time, I noticed the lock becoming stiff, so I used a small amount of WD40 to ease it. The day after I returned home from a short walk and was completely unable to turn the key, leaving me locked out. When I contacted the installer, I was met with an unhelpful and dismissive response. I was told that using WD40 had “invalidated my warranty,” accompanied by a generic Google image about why WD40 shouldn’t generally be used, rather than anything in the actual warranty, or any attempt to take responsibility for or properly assess the installation. Given the lock was under a year old, this felt like an excuse rather than a solution. I was forced to call an independent professional locksmith, who was appalled by the quality of the original work. He confirmed that the lock had been badly misaligned and poorly installed and would not have lasted much longer regardless. He also adjusted some screws on the door closer as the door had slammed shut since it's installation, something he was concerned could affect its performance as a fire door. As I live on the top floor, this is a serious safety issue. I now have real concerns about whether the door meets the correct fire safety standards at all, given how shoddily it was fitted. This experience has left me frustrated and worried, and I would strongly recommend thinking very carefully before using Pimlico, especially for safety-critical work like fire doors and locks.

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Our experience has always been positive - these guys tend to be decisive and efficient.

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Excellent service, a prompt response, a choice of time slots and Conor was communicative, his work was first class and he left the site spotless. Excellent all round.

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The company charged £115 for an electrician who spent five minutes in my apartment, said everything was fixed, told me to wait for the water heater to warm up, and left. Hours later, nothing had changed. Their solution was to recommend paying another £130 for a heating engineer. Do not recommend this company. Update: I did use services of another company next day and after initial evaluation they established that the problem was indeed electrical and I didn’t need a heating engineer to begin with. That makes me question the competency of the company and its professionalism. If I can put ZERO stars I would!

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Marvellous workmanship and very prompt, I have always had a good experience with Pimlico Plumbers, they are excellent.

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Really annoyed as Pimlico on their website pride themselves (and advertise themselves) as being price transparent. We received an invoice £200+ over what was quoted and when we asked for it to be itemised, they then mentioned that there was a 45% mark up on any parts that they purchased for us. This 45% mark up was never mentioned in quotes (either written or verbal!) but yet they said it was “within estimate” which we would dispute as it’s over 10% (£670x110% would mean the part would be £737 not £870). Really frustrating to deal with and clearly they should mention this or quote the part with the mark up included so that there are no surprises. UPDATE as of 27 Jan: I note that the response from Pimlico says that they provide a guarantee but in this case - the engineer specifically said there is no guarantee provided on this part. In addition, I had emailed the complaints line prior to posting this review and no response.

Google

You WILL be overcharged. Had an issue with no hot water, what I did appreciate was that they were able to send someone out the same day, but for no less than the base pay of £150. I will also note he was friendly and polite, I have no issue with him as a person, but as a worker sent to fix the issue it certainly felt like he did not care about taking the piss out of my wallet. His diagnosis of the issue he claimed would cost £700, on top of the £150 already paid. I felt there was no way a boiler only one year old could have such an expensive problem, so instead I got someone else in the next day. Within half an hour this new guy said that diagnosis was totally incorrect, he went and purchased a new Hive system and that fixed the issue- all of this for £300. Additionally I did not receive the report which I’m reading a lot of other people facing issues with too, presumably they do this so you have less evidence of their poor workmanship. So to summarise Pimlico’s worker would have either done the job incorrectly and overcharged me once to do that and then overcharged me again to actually fix it; or he would have known that’s not the actual issue and lied to me to overcharge me- which one is it, Pimlico 🤔?

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I’m very happy with the plumbing service I received. The plumber arrived on time, was friendly, respectful, and clearly experienced. The problem was fixed quickly and professionally, and the quality of the work was excellent. They also took the time to explain what was done and offered helpful advice. Thank you for the great service , I would definitely use them again and recommend them to others.

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They don't just do plumbing. We used for roofing and there were very organised on the phone, very quick to send someone, and it was all fairly priced thank you.

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I would like to express my sincere appreciation and ratitude for the outstanding service provided by Artan Perjuci. From the moment Artan arrived, he demonstrated exceptional professionalism, expertise, and attention to detail. He took the time to thoroughly assess the situation, clearly explained his findings, and ensured I understood the root cause of the issue. Artan's approach was highly knowledgeable, and it was evident that he is truly skilled in his field. He handled the inspection carefully and respectfully and ensuring all areas were completed. His communication throughout the process was excellent, and he remained patient and reassuring despite the complexity of the leak. The report Artan produced was comprehensive, well-structured, and extremely helpful in escalating the matter appropriately. His support has been invaluable, and I am genuinely grateful for the clarity and professionalism he brought to a very stressful situation. I would highly recommend Artan's services and Pimlico Plumbers to anyone in need of accurate and reliable leak detection.

Google

Had a plumber round to look at a slow draining sink, 3 hours in after replacing the P trap and pipework he decided that actually the issue was the waste pipe angle didn't have enough of a gradient, something he should have spotted immediately, and something he fixed in 30 minutes. Not transparent on pricing with no breakdown of materials provided either. UPDATE After the engineer left we discovered both our washing machine and dishwasher weren't working. Phoned Pimlico who said any investigation would be a chargeable visit. Dreadful customer service

Google

Pimlico Plumbers are fine when things go well but when there's a problem, they are VICIOUS, ARGUMENTATIVE and DEFENSIVE, with every contact filled with petty and endless discussions about pointless (to me) internal Pimlico protocols. I had a Kafka-like phone call from a manager who argued for 20 mins that an engineer's intervention hadn't happened because there were no notes on the system, despite the visit being part of scope, and four humans witnessing the work, including his own engineer who he didn't speak with. Following is text of a letter I've sent: we are now in legal dispute territory as phone discussions have hit a dead end. On 5th January 2026 I contacted Pimlico to request plumbing services; specifically, to service one boiler (previously serviced by Pimlico) and fix another (with constant flame out problems) at adjacent apartments at [redacted] London shared by our family. On 7th January 2026 an engineer from Pimlico came over and ostensibly fixed the one and serviced the other. • in the case of the flame-out boiler your engineer opened the boiler, did some light cleaning, and reset the boiler without investigating the problem. This was witnessed by me and two other family members. The flame-out problem resumed later that day and the boiler and heating system remain broken. • in the case of the service, your engineer verbally told me that “there's no problem at all with the boiler except that it is old”. None of the after-service report items were brought to my attention at the time. Subsequently, after the engineer departed, the heating system temperature dropped, with confirmation that all heaters were cold by the next day. • The boiler continues to operate. It appears the engineer may have failed to reconnect or switch on the heating system at conclusion of the service. • So, the first item was not resolved, and the second item was not completed. I contacted Pimlico to complain. However, my attempts to engage with Pimlico to resolve these issues have been met with argumentative, petty, defensive, and continuously altering responses. For example, on requesting a call-back from management, 20 minutes of the call was spent on a Kafka-like denials by your manager that the “flame-out” boiler was ever touched by Pimlico, despite four human witnesses to the work being done, including your engineer (who the manager hadn’t spoken to). On costs, answers changed from “free to fix” to “will be charged if we visit” to “we will refund you” to “we cannot refund you” to “we should have charged you twice”. I’ve advised my bank the payment is now disputed. In all these phone calls, no one cared to ask any basic questions such as “is the boiler working? do you have hot water? how did you know there was a problem?” Instead, each contact was filled with petty and endless discussions about pointless (to me) internal Pimlico protocols, e.g., on how to account for a job with two work items, how an equipment item must link to a single name, or how your system notes cannot be wrong (even if four humans contradict). This has caused me extreme stress and is taking a toll on my health. I suffer from prior cardio-vascular events, and I care for two severely disabled young adults at home (who need booster electric heaters in many places). I fear this dispute could lead to catastrophic health consequences.

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John Smith from Pimlico Plumbers really knows his stuff, always delivers first class workmanship, and sound advice. Since he has been servicing our central heating, we haven't looked back.

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Don't book this service, complete rip-off for no good result. They charge you an inexplicably high sum of money without having seen what the issue is, then they show up, say it's not their responsibility and they have no insurance to do the job, then they leave you to resolve the issue however you can. Avoid.

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Excellent service today after an emergency pipe burst. Tom was friendly, considerate and very efficient.

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The Plumber from Pimlico was on time and very helpful in sorting out the plumbing issue we had. I am always happy with the service from Pimlico.

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Very very expensive pest control with hidden costs beyond the pretty expensive first visit. Didn’t do anything other than lay bait for nearly £400 and the mice were back within a week. The engineer was friendly and helpful but the overall service was very bad value for money.

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Dan from Pimlico has been a joy to deal with. He clearly knows his trade, is very clear and transparent in his communication, and shows much keenness in helping me resolving my issue. It’s been a highly positive experience.

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Had trouble fitting a new Tado thermostat controller and receiver. Danny from Pimlico Plumbers sorted me out very quickly professionally - a great heating engineer.

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Changed the plumbing to our sink the very next day.really good service, can't recommend enough.

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I used Pimlico Plumbers when I was left without mains water following damage to a water supply pipe to my dishwasher. It was easy to arrange for a plumber to come and he arrived in good time, quickly solving the problem and checking thoroughly for any other problems that could have arisen from the orginal damage.

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I had an appointment with them and noone rang my bell but after I called them the engineer claims that I was not at home. I called the customer service but they told me I have to pay again 150 GBP for visit, that's not acceptable

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Excellent service from start to finish. He installed my gas cooker and washing machine efficiently and made sure everything was working perfectly before leaving. Very professional, friendly, and respectful of my home. Would 100% recommend.

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It would have been 5 if they arrived in the very wide time window. But, if they send capable and responsible people like Kris, I can deal with the wait and the reassuringly expensive price. He was highly professional and job done; I can also see why the previous client was happy as Kris stayed until job done properly.

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Lee Warnett was exceptional. Very very organised, highly skilled. If you can get him booked you will not be disappointed!

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The engineer was efficient and professional. Completed the task a lot quicker than expected and cleaned up after. Great service

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Another excellent experience with Pimlico Plumbers. They turn up when they say, do an excellent quality job, clean up after themselves and are excellent to deal with. May not be the cheapest way of doing something but certainly excellent value for the quality.

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Only reason I didn't give it one star is because the blocked drain was solved. However, the amount paid for what was done was absolutely ridiculous. The final invoice came to over 500 for the guy to unblock the drain and put clips on the pipe. The drain was unplugged in about 30 minutes, he discussed a fix for the pipe that was not angled correctly. He then walked to the shop to get parts which they didn't have, came back and took about 2 hours to put clips on the pipe. In addition to this, the guy on the phone when I originally called was not helpful at all and did not explain anything properly. I feel taken advantage of and I would strongly advise not booking with this company and am appalled at how expensive they are.

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I have been using Peters services now for about 3 years. He has always completed the job to a high standard, was available within a few days and gave a fair price. Highly recommend his services.

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Highly recommend Tradewise Driveways & Roofing. They carried out an excellent job on our block paving driveway, from the initial quote right through to completion. The team were professional, reliable, and hardworking, keeping everything tidy and explaining each stage of the work. The finished driveway looks fantastic and has completely improved the front of our property. If you’re looking for a trusted local driveway and roofing company, Tradewise are a great choice.

Google

One of the worst service experiences I have ever had, finally settled out of court after months of atrocious workmanship and poor customer service. What should have been a straightforward kitchen job became a prolonged ordeal lasting months due to repeated poor workmanship. The same work had to be rectified on three separate occasions, including multiple full replacements of the countertop, because it was installed incorrectly each time. During these failed installations, damage was caused to my property, including a high-value hob which cracked and had to be replaced, damage to cabinetry and drawers, and additional remedial work being required simply to make the kitchen usable again. Even after multiple visits, the work was still not correctly finished, as the countertop did not properly fit the hob and required further adjustment. The disruption to my home and work life was extreme. I was left without water for several days, without cooking facilities on multiple occasions, and ultimately without a hob for nearly two weeks while waiting for replacement and installation. I was forced to take multiple days off work to accommodate repeat remedial visits, and spent countless hours chasing responses, writing emails, and attempting to speak to management. Customer service was appalling. Despite repeated requests and promises of call-backs, I waited over eight weeks for contact from management. Communication was terribly poor, inconsistent, and dismissive throughout, adding further stress to an already unacceptable situation. After months of disruption, damage, and ignored correspondence, the matter was only resolved once I was forced to issue a small claims court claim. The case was settled after legal action was taken — something that should never have been necessary. This experience caused significant stress, loss of time, and upheaval to my home. I would strongly advise anyone considering Pimlico Plumbers to think very carefully, as my experience demonstrates serious issues with workmanship, accountability, and customer care.

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In a city as diverse as this, it’s disappointing to mostly see white employees in company vans , there seem to be very few minority employee. I’m not saying everyone is racist, but representation matters, and I hope the company looks at improving diversity and inclusion going forward.

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Pimlico Plumbers are fast, efficient and reliable. They came out on Boxing Day, diagnosed the issues with the boiler, put a plan in place and will be back on Monday to rectify. Highly impressed!

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We booked Pimlico to do a simple survey of our roof which we needed to renew our house insurance. A simple job and one that some roofing companies don't offer as it's not very cost-effective for them, but Pimlico are big enough that they can provide the service. It took a little while to book the appointment in (the week before Christmas which probably explains some of that), but my compliments to Meade and Mitchell, the two guys who came to do the inspection. They were bang on time, friendly, helpful, very easy to chat to. They sent up a drone to do the inspection and let me watch the footage, pointing out loose slates and other minor issues. I was really happy with their knowledge and with their friendly approach, I'd be happy to have them over to work on our house in the future.

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Extremely poor and unsafe service – avoid We had the worst experience imaginable with Pimlico Plumbers. We called them because our boiler was making strange noises. An engineer named Michael attended and said a valve needed replacing. He returned to fit the valve, but the moment he left, the boiler made terrible noises and stopped working completely. From then on, Michael repeatedly told us every single day for a week that he was “coming today”, “30 minutes away”, or “stuck in traffic”. We stayed home and missed work to accommodate him — he never turned up once. During this entire period, we were left in a freezing flat with no heating and no hot water. When he disappeared, Pimlico sent another engineer who admitted he didn’t know how to fix the issue and even said, “Who put the valve in the wrong position?” — clearly blaming his own colleague. He told us to keep the boiler switched off and promised to follow up the next day. He also disappeared. After 10 days without heating or hot water, we contacted Worcester Bosch directly. Their engineers were excellent and confirmed the valve had not been secured properly and that the boiler was unsafe. This experience involved negligence, poor workmanship, missed appointments, zero communication, and an unsafe installation. We will not be paying any bill. We have messages, photos, and recordings to support everything stated. Absolutely shocking service. Avoid at all costs.

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I called Pimlico to have an issue with my fitted washing machine looked into. The appointment was made for the next day (19/11 at 8 am) and the appliance technician was punctual and pleasant. Unfortunately he says, access to the machine is "blocked by the parquet floor". I therefore have to book another appointment for the technician to come back with a carpenter. I have to pay full hour for the first visit. Then both plumber and carpenter come in. The carpenter just toggles the board slid in front of the machine, and access is free. 20 seconds. They look up, see I have seen this, then pretend they will need to do some work to allow easier access to the machine. Easier than 20 seconds! They should have been honest and the plumber should have acknowledged he had made an error. Instead the company charged me for the second visit of 2 staff. Cowboys.

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The gentlemen who visited us was quick and professional. He was also very polite and knew his stuff.

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Lee at PP attended and diagnosed the boiler error well. Fault was with the gas valve and venturi that needed replacing. Lee then rang a supplier who apparently gave an overall quote of £620 odd for the parts alone. Showing “concern”, Lee then very kindly rang another supplier as he deemed the price too high. The second supplier he rang gave a quote £20 cheaper, so at £600 odd, Lee understood the urgency of the predicament I was in as we were due to move into the property in two days (on the 20th December 2025), and with a 2 year old toddler this boiler issue needed a resolve asap. The total cost for the job quoted by Lee was a little over £900 not including the £150 initial call out charge. This was a bit of a surprise so I had to put the quote on hold to do some market research with hopes to find a better quote, so I rang a few random suppliers with the part details etc. to my surprise, the average cost for both parts were around £350, abundantly available for next day delivery in London from multiple suppliers. It was very disappointing to see how the situation was capitalised and the thuggery displayed, an attempt at a well versed script to rip off customers. Extremely poor show by Pimlico Plumbers.

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I have used Pimlico Plumbers manny recently for heating and water problems and have always been happy with the standard of work. The emergency engineer always comes out fast. Will continue to use them in the future and would recommend.

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Engineer was polite, completed the work efficiently and checked unit was working properly. Explained the work process of the work that’s been completed. Would definitely use this company again should the need arise.

Google

The most awful service I have ever experienced. Apparently, you cannot give 0 stars, which is a shame, as Pimlico do not even deserve 1 star. Incompetent administration, an engineer who lied and a complaints process which is basically them deciding that you are wrong. As others have said it's £150 up front. The engineer turned up, worked about 5 minutes and said everything was fine. 3 days later the leak started again in exactly the same place. Pimlico said I would have to pay again to get someone to look at it and that their engineer had advised a replacement which I had refused and that it was all detailed in the engineer report. Of course, I had never received the engineer report as they had the wrong email address for me, and if I had received it, I would have challenged the false statements the engineer had included in it. I immediately made a complaint, which they dismissed as they had video evidence that supported the fact I was lying about what the engineer told me. They didn't follow their own 3 step complaints process, they are not a member of any external ombudsmen or complaints scheme. So, when they defraud you and dismiss your claim, you have nowhere to go. Oh and of course they later admitted they didn't have any video evidence and claiming they had was a mistake, but they still didn't refund me the £150 or admit any wrongdoing. Literally the worst company I have ever dealt with. Update: The issue is that what the Engineer told me and what the Engineer wrote in the report were not the same. There was someone else in my house at the time who can verify what the Engineer told me. The written report does not accurately reflect the advice given at the appointment, was not written contemporaneously, but sometime after the Engineer left my home and you have no evidence that it does accurately reflect what was said, so you cannot state with any certainty that what is written in the report is accurate. I cannot be clearer that I did not decline any work. The report was not written at the time, was not shown to me and I did not sign it. I finally received it much later due to it being sent to the wrong email and immediately complained as it did not reflect what I was told. It would be logical for one of your Engineers to lie to a client as that would then open up further work and further charges and more profit for you and also allowed your engineer to leave after 5mins instead of 2 hours. Perhaps he just wanted to get home early. What is not logical is that a customer who upon being told that work needed to be done to fix a leaking toilet that had already damaged the floor, that the work would take 2 hours and the client has already paid for 1 hour, would refuse the work as they would prefer to pay for another 2 hours in the future. This is basically your Engineer's word against your client's word, and you immediately believe the word of your Engineer and won't even consider the fact that he might be lying to you. Even when logic dictates that the most likely scenario is that he is indeed lying.

Google

Pimlico plumbers came to my rescue where others failed. From the moment I made the call for an appointment until, Rob, came on site; found the issue, made an assessment and deployed the fix. He kept me in the loop at each stage and sent photos. I can’t thank Rob enough for sorting out the problem in the shortest possible time. I will not hesitate to call Pimlico again.

Google

We had just bought a new flat, and needed to get the boiler working. They came in, saw that we were new, and said we needed a new one, and that pipes needed replacing. Charged £7,000. Then, the heating breaks down and they came in, fixed it so that the flat is 27 degrees in December. When I called to ask them to fix it again, they said they’d get back to me and never did. Utter scam artists.

Google

I'm in London caring for a relative and am managing their property as best I can with limited familiarity. But I am the DIY home plumber in my household back in the US. Just the day before the cleaner reported a leak in one bathroom and I found a leak in the other, the card from Pimlico appeared in a small wallet I knocked off of a desk -- I'll call it fate, sure! I checked with a friend as to the reputation and they gave it a thumbs up, and my relative didn't have any negative connotations with their work so we gave them a go. Andrew from Pimlico Plumbers was prompt, amiable, had a mellow personality, quiet as a mouse, competent and nimble. There were little hiccups all along the way requiring more time than needed and yet the attention to detail is going to save big problems down the road. And I mean, the pipes gave him some challenges but we didn't hear a whisper of the struggle in this small bungalow. My relative also noticed Andrew's wonderful vibe even though they weren't having the best day and couldn't communicate directly about the work as they might rather have done. They were extremely complimentary about feeling very secure and they had used Pimlico favorably in the past. Mind you, the cost was more than estimated because one of the leaks spouted multiple problems, but mainly due to labor tracking down, diagnosing and squashing issues that cold be future problems. And I got a rundown regarding needs for the future and a timeline confirming these weren't immediate concerns. Strong peace of mind for me making decisions in a home I barely know. Being in a foreign country having to make property decisions is daunting and Andrew from Pimlico made it easy. And everything is working well. Thank you!

Google

Pimlico Plumbers were fantastic from start to finish. I had a rat problem and they responded quickly, arriving promptly with a calm, professional approach, and had everything sorted within 24 hours. Both guys who came to the house were super friendly, very clean, and clearly knew exactly what they were doing, which made a stressful situation feel completely under control. Big shout-out to Steve and Nick for saving us from an unexpected rat family — genuinely lovely people who made all the difference. I wouldn’t hesitate to recommend Pimlico Plumbers to anyone.

Google

Much improved service from a few years ago (from this recent experience). Martin and Jamie were great, clear communication, professional and committed (completing job in 2 days as planned). Pimlico prices were/are very high for anything other than an initial call out, but easy booking with the office, good availability and clearly got the experts at short notice so all good overall

Google

Absolute clowns and scammers. We had a nightmare experience trying to fix a glass panel in our shower. They advised replacing the whole shower including the base and quoted us £2.4k. They overcharged us, missed several appointments, left us with an unfinished job done very poorly, caused additional damage with significant safety concerns, and then ghosted us. We raised a formal complaint over a month and a half ago (this job, which was meant to take one day, was started at the beginning of October) and they kept wasting our time making us go in circles instead of fixing their mess. We would never use them again and strongly advise people to avoid these clowns and scammers at all costs! After chasing them daily for a while and after we had no other options but getting another company to complete and fix at best their unfinished job, we managed to get them to agree to give us back some of the money we paid. After 10 working days since they agreed to refund us, we are yet to receive their transfer.

Google

Gareth from Pimlico replaced the top of broken bricks.Thank you very much for excellent work.From, MK in North London

Google

Can’t tell you enough how grateful we are! We had a gas leak from the hob and needed it replaced. Someone came in and said the pipe needed fixing and he couldn’t do it, but by then we were out of a hob for two weeks, so we turned to Pimlico and got a same day appointment. Duncan arrived before the time, got everything done in 2 hours, and was really friendly with great workmanship. Highly recommend!

Google

Really poor service. I phoned to ask regarding a leak from a small bay roof that was leaking. After speaking to christina I booked for someone to come to assess the issue. I paid £115 for aone hour. I specifically asked Christina prior to booking that I hope I am not paying just for an assessment and someone to just look at the issue. She reassured me that they would assess the issue and carry out work that's needed. On the day the technician came for ten minutes and told my wife that a new small bay roof needs to be replaced. This took about ten to 15 minutes for him to assess. I then called him back to say that the leak has not been secured or anything. He then replied I can come back and put some liquid on the area which may or not help secure the leak temporarily. If I was paying just for a consultation I should not have been told by Christina that they will carry out work to secure the area. First time I use these guys and definitely will be the last. I could of told you myself that a new roof is needed considering how much water leaked inside. Terrible service.

Google

The original issue was that the heating system was turning on whenever the hot water was used. A plumber attended and advised that two 2-port valves were faulty and needed replacing. These were replaced, and I was subsequently charged £1,700. This cost came as a complete shock, particularly as Pimlico Plumbers advertise clear and upfront pricing. Although a gas safety certificate was also completed, the total charge remains wholly disproportionate. Despite these works, the original problem was not resolved. The same plumber attended on two further occasions but was still unable to fix the issue. More recently, a different Pimlico Plumbers engineer attended for an unrelated matter. When I explained the ongoing problem, he kindly took a brief look and quickly identified that the issue was likely due to a crossed pipe. He advised that the original valve replacements were not required and expressed surprise at both the unnecessary work carried out and the size of the original invoice. It also took 25 days of repeated chasing before I finally received a breakdown of the £1,700 charge. In summary, I am £1,700 out of pocket, the original problem remains unresolved, unnecessary work appears to have been carried out, and the level of service and transparency has been extremely disappointing.

Google

I had three visits from PP, costing £330 in total, to fix a leak in the bathroom. After the third visit, I gave up and called a different plumber. He fixed the issue in 20 minutes by simply replacing a washer in the tap. PP suggested replacing the toilet flush system, the tap, and the bathtub waste kit, instead of replacing the washer. I believe was an attempt to charge more for the visit.

Google

Whenever we need anything done and we know we need it done quickly we always call Pimlico. This time we had a nightmare on a Sunday evening when part of our kitchen ceiling collapsed four days before moving out due to a faulty shower drain. Monday morning the plumber arrived, Tuesday the plasterer came and by Thursday evening after I'd painted everything was back to normal. Top class service and work.

Google

UPDATE: Absolute Plumbers attended the site, one plumber, conducted a smoke test, CCTV & identified that the Pan Connector had been chewed by a rat and then replaced it and put a rodent guard to stop it happening again - for £315 - Pimlico didn't even attempt to investigate the issue properly, all their cash is made on over priced site visits and pushing for expensive work. A plumber who attended to do a boiler service commented he had worked at Pimlico before and that their sales process is to upsell at all costs and to always under deliver on the initial report to secure a second/third visit - stay well away. Before I review I'd like to state that the Drainage Engineer who attended was friendly, polite and courteous and arrived right on time. However, Pimlico are excessively expensive. We had an issue where sewer fumes were occassionally coming into our bathroom. We'd already engage a plumber to attend the site and attempt to fix it, he did a decent job replacing a pan connector which was degraded but was not the cause. After the smell continued, we engaged Pimlico as we'd seen the vans and assumed they were quality. After being told it was £150 up front, we had a drainage engineer who attended the site for around 40 mins and had a look at the scenario. He was unable to identify the cause of the problem as everything looked clean and in order. No questions were asked about where the manhole would be for all of the flats. We received the future scope of works where it was recommended a two man team attend at a cost of £1500+ to try and figure out the issue. We were to engage a specialist drainage company who were very transparent with cost, £60 if no equipment was required and £195 if it was. Quick Clear drains attended, found the communal area where the flats outlets converged, identified it was blocked and cleaned the area. So far so good. Pimlico have a great reputation but they massively overcharge, to come on to site and then recommend £1600+ for works is excessive. I will not use them again and implore people to look at smaller operators who will work with you to fix a problem.

Google

I’ve used Pimlico Plumbers for the past three years for my annual boiler service and have always been happy with the service. They were usually on time and the work was done well. Unfortunately, this year was very different. I booked a service and took a day off work to be at home, but no one showed up. When I called at midday, I was told the engineer would still arrive but they didn’t. At the end of the day I was told “something came up” and the appointment was rescheduled for the next day. I waited in again the following day and once more, no one arrived. I then had to call again and was told it would need to be rescheduled yet again. This was extremely disappointing and a waste of my time. I have cancelled the appointment and I won’t be using them again.

Google

Zero star for me Just left with regret of my £275 that they took without doing touching an of tge problem .The first obe came he said he is not a plumber he went to tge loft and back garden and say the job its for the roofer . The roofer came he only spend 5 minutes and go He did not go to the roof ,he went to back garden ,left and say he will let me . He never call i had to call the company. They said something happened he will write a report. He wrote a report later and say the only way to fix this is to change whole roof. I got another plumber who came and fix now he said the roof is solid it was a blocked gut. Im feeling so bad the little money that i had to try and fix this problem Pimilico collected it without fixing it. I don't recommend this. I was so excited when i call them at first ,they said this is the right company. No no no.

Google

Every contact we had with Pimlico Plumbers was first rate. Phones were answered quickly, help was given, the situation understood (vulnerable elderly), and every effort was made by the engineer that day to successfully handle the situation. After 3 days of phoning around prior, I won't waste time again!

Google

Awful service - do not use this company - they charged up front to come over and then charged double for doing nothing Avoid at all costs - no one has come back to me however hard I try please can you answer my email to customer services- you have not replied - I was fobbed off and told you will reply within 5 days Honestly ? is this part of the process to tell your customers to look for emails that have not been sent ? This is a nightmare

Google

Expensive but the work they do, especially in an emergency is top. Sam Fulbrook sorted our leak over two days, was very professional and friendly, highly recommend their services.

Google

I had a fantastic experience with Pimlico Plumbers. Their staff member, Michael, was absolutely amazing. He quickly identified and resolved the issue, working efficiently and professionally throughout. He also provided us with excellent advice on how to prevent the problem from happening again and guided us on the best steps moving forward. Highly recommend Michael and the team at Pimlico Plumbers for their outstanding service!

Google

Booked a thermostat replacement for Sunday. Job was cancelled with less than an hours notice despite me calling in the morning to confirm. Rescheduled for the Monday evening but told anything over the first two hours would have to be at the evening rate as “it’s hard to get plumbers to accept the jobs if it’s not on the evening rate”. I failed to see how this was my problem but agreed anyway. They then cancelled again on Monday evening with and hour and 20 minutes notice. When I asked for a refund I was offered credit instead but eventually granted a refund. Appalling service and attitude. Avoid.

Google

I have no specific comments about their work quality. They may actually do excellent work. My comment is linked to their advertised availability for emergency services. Tried to reach out to them for an emergency electrical call out. The earliest they can come is three days later. Not really aligned with their websites claim "Available 24/7, our electricians can be at your property within an hour". I guess we have different definition of what "24/7" and "within the hour" means.

Google

I attempted to book an emergency call out and have been sat over night waiting for that. Was booked at 1am, I have a drainage issue and their agent said I would have someone by 11am. At 10:30 I rang to check on his progress and he had not been booked in, but it was left as ‘pending’ until they received payment which no one had me asked for. Paying money in advance isn’t even as issue but it wasn’t asked for, because of them saying they would attend I didn’t call multiple emergency plumbers. There is now no way for them or anyone to get out to me before midway through my service so I’ve had to cancel food service for 90 people. They have cost me an entire Sundays worth of trade, which essentially keeps our bills paid and lights on. 100% not recommended.

Google

Meade at Pimlico was really helpful as we had a roofing emergency and he provided a temporary fix and advice for a resolution. I would definitely recommend.

Google

They are really cheaters AND DISHONEST LOT, I hired them to stop a leak of the boiler -the boiler engineer went to the property and phone me saying that I need to change the boiler and quoted £4000 but I told him that I will get quotation for the boiler and HE DID NOT LIKE MY ANSWER AND HE SHUT DOWN THE BOILER. The next day I engaged a senior BOILER ENGINEER (COGI ACREDITED) and he found there was no leak in the boiler and the water leak was from upstairs bathroom. The engineer said the boiler is in a topping condition and need not be replace. PIMILICO PLUMBERS electrician is also of the same kind DISHONEST LOT.

Google

Tom was brilliant. Quickly identified the problem and was able to resolve it. Great customer service and workmanship.

Google

Pimlico plumbers are incredible, always able to deal with emergencies because they have a large team. They send extremely experienced people who don’t stop until the job is done! Paskell Harry arrived on a day when I felt super unsettled with my Young Onset Parkinson’s, he seemed to understand that stress was the last thing I needed! He was warm, kind and got to work immediately, thoroughly analysing the problem and explaining as he went about fixing and testing! He was quick but still made time to answer my chatty questions! Superb job by an expert!

Google

Very good service. Skilled and timely advice and our issue reminded in a careful, considerate manor to reduce risk of recurrence. The two gentlemen took great care to update us during the course of their work and left no mess at all! Highly recommend!

Google

Aftercare is expensive and poor. Their bathroom has lasted ok but we won't be using them again because they would charge you for the air they breathe if they could. Disappointing.

Google

I had an extremely disappointing experience with Pimlico Plumbers and would strongly advise others to be cautious. I called them out for a simple issue with the waste pipe under my kitchen sink that needed replacing. The engineer arrived, briefly inspected the problem, and said he needed to go to his van to get materials. After about 10 minutes, he called me from the van to say he didn’t actually have the parts and would need to wait around an hour for them to be delivered. I asked whether I would be charged for that hour of waiting, and he confirmed that I would be. I told him I wasn’t happy with that and preferred not to proceed. He said that was fine and that I wouldn’t be charged for the booking. An hour later, I received an invoice claiming the engineer had spent 40 minutes on the job—totalling £120 + VAT—despite the fact that he had been in my flat for no more than 15 minutes and hadn’t done any work. Their own terms state there is no call-out fee and that the hourly rate applies only to actual labour, of which there was none. Yet they still tried to charge me for time the engineer spent sitting in his van. This behaviour feels dishonest and predatory. I’m extremely disappointed and will not be using them again.

Google

We want to give 0 stars! Extremely disappointing first plumbing experience. Absolutely extortionate prices that they do not even estimate for you beforehand. We will be telling all friends and family to avoid at all costs. Simple under kitchen sink was somewhat clogged that it was beginning to backfill slowly, and minor leak due to fiddly pipes. On booking over the phone, I paid £150 inclusive VAT which is a full hour’s day time fee for them to come. I was given 4-6pm time of attendance next day only to be called by Chris plumber at 6:05pm that he’s only going to arrive at 6:35pm. He proceeds to waste this full hour somehow. He used a vacuum for 5minutes max to suck debris from the pipes and looked at the course of pipes to the stack. At this point, he did not then put the pipes together and switch on the tap to even check it was either still clogged or unclogged. He explained he did not succeed and will get another colleague drainage engineer and just siad ‘this comes with an extra charge’, and gave no further details whatsoever. It transpired this colleague is an hour away. Chris then said he would go and buy some parts to replace the pipes after. There goes his entire already paid for 1hour. His colleague attends 1.5hours later at 8pm. They cut the pipe somewhere on the course to the stack, used the rid-gid to remove debris, put the pipe back together, put back pipes under kitchen sink, checked it wasn’t backfilling or leaking. They did not replace anything. Only at this point, they suggested they want to come back the next day to change the course of the pipes into the garden instead. They proceeded to take the card machine out, coerced and demanded payment before they left at 9pm of another £450, bringing the total to a crazy £600. We have so many questions for customer service. Chris arrived outside the agreed time window, his communication to us was poor throughout especially regarding costs. We do not feel he made good use of the first hour already paid for. We were not told to expect that all the time needed after this first hour would be charged as out-of-hours (he attended late in the first place!). Why was Chris even sent in the first place without the right equipment? We have had a similar issue at a different property and know exactly that a single person could have sorted this in 1-2 hours max. How did we end up paying for 2 workmen and out of hours? I booked for a standard day time service. Why did they not suggest the simpler solution of redirecting the pipe to the garden in the first place? No breakdown of costs even on invoice, only a broad ‘labour, parts, materials’ £600 TOTAL. Overall we are very upset and disappointed with this wholly unprofessional and extortionate service. Update 14/11 - customer service executive booked a 4pm call but did not contact me whatsoever. I emailed back multiple times. Also re-emailed the generic customer service email 17/11. Now 24/11, still no call, no email reply. Just adds to this wholly disappointing experience. Surely not a way to run a business as it shows you don’t take customers seriously at all.

Google

Plumber attended on 2nd November; used the hoover to remove built up grease in the pipes; then ran the tap water for a minute and all seemed to be well. We then went on holiday and upon return discovered the sink was blocked again and the issue was not unresolved. Called the company and was told they could send someone out but we would need to pay for this as a new job (bearing in mind the cost was £180 the first time) & that there was no guarantees of reblockage. It has been under a month; it surely cannot be that there is no accountability for a job which has not been completed properly. Have to give a 1 star review unfortunately as this is money wasted.

Google

Greg Robinson from Pimlico Plumbers was absolutely fantastic. My electric boiler was not working and nor was my hot water. He fixed both and sourced the part needed the very same day.. Highly knowledgeable and friendly, he also booked me in for a few more snagging issues in my flat. In short, excellent.

Google

Excellent, appointment was available immediately and accommodated my small window of availability. Our engineer paskell was professional , knowledgable, very helpful - located a solution within minutes. Highly recommend.

Google

Did not arrive on time, job was cancelled 45 minutes before slot. I had contacted several times in the morning (or tried to), to get an ETA, to no avail. Then it was cancelled. I am still waiting for my refund (it has been over a month). I have emailed and not had a reply back. #2137126

Google

Not often I leave reviews but just want to share how ££££ Pimlico are compared to other plumbers. Boiler started leaking water so asked for Pimlico Plumbers to come and inspect it. They said the boiler couldn't be fixed so I would need a new one. Fine. They also recommended moving the boiler (so pretty much ripping up my kitchen) to ensure that the warranty was valid. Also fine if this was unavoidable. However we found a local plumbers, LW Plumbing Solutions, who came up with a simple solution to avoid moving the boiler. LW Plumbing Solutions also shared a quote for half of that of Pimlico's - £3.2k compared to the £6k (!!!) Pimlico quoted. And this £3.2k was with the highest spec boiler they'd recommend for the flat, labour, and all materials. The cherry on the top was that Pimlico only shared a quote for the work over a week after they first inspected it and by this time the work had already been complete. Honestly avoid Pimlico if you can as they will just rip you off - absolute day light robbery.

Google

Paul was extremely helpful, kind and courteous and Resolved my electrical fault. He recommended where things could be improved. They needed it and is returning to complete the work. I had previously been let down by two electrical companies and I phoned Pimlico plumbers because I knew they would be reliable.

Google

Excellent customer service speedy response and workmanship very professional and always keeps you updated as to what’s going on with your requested job I will definitely recommend Pimlico Plumbers

Google

Terrible first encounter. I was told first visit is £144 plus VAT and when trying to book it went up to £210. Asking why this is the case, I am told I live on the cusp of London!!! I still live in London. Cancelled service

Google

Booked Pimlico to install a door and frame after confirming everything needed. The engineer arrived without the basic tools required and immediately said the job would have to be pushed to another day. He did not offer to get the part that day, so no work was carried out at all. When I requested a refund, Pimlico refused and tried to claim the missing tool was a “material” and that the failure to complete the job was my decision — neither of which is true. They’re now attempting to charge for a service that was never performed. I’ve escalated to Trading Standards and my card provider for chargeback, as their response has been dismissive, evasive, and completely unreasonable. Extremely disappointing. Would not recommend.

Google

It was my first time using Pimlico, so I wasn’t sure how it would work out. Steve and the gas engineer were both great—friendly, helpful, and professional. I’d definitely use Pimlico again.

Google

I've used his services three times now, and they've always been great. My computer was fixed extremely quickly and for a good price (last time, when I knew what the problem was, I didn't even have to leave it to pick it back later, but he fixed it right away in minutes for just a few pounds). If anyone has a computer problem, I highly recommend going to him.

Google

Called them for emergency repair of boiler. They were quick to respond (24 hr helpline). The engineer came in the next day. He was polite & sorted out the problem. Didn’t compare prices so can’t comment on value for money.

Google

I’ve tried them a couple of times. Very expensive. Seemed to be guessing about stuff as opposed to being knowledgeable. And each time they somehow found a lot of additional work they said I would need done. They were very keen on telling me all the money I needed to spend with them.

Google

Daniel Docherty was an absolute star, friendly, approachable and informative. He worked quickly and gave us great advice. We would definitely have him in our home again should the need (unfortunately) ever arise.

Google

Seriously couldn't recommend Pimlico Plumbers enough. I needed a tap fixed at my business, and although small those unexpected costs can be a strain for small businesses like mine. But the team at Pimlico were honest, up front and helpful when it came to cost - plus they came out less than 24 hours after my initial form submission. Thank you so much to Tony for the great work, I will absolutely be back in touch in the future!

Google

We were extremely satisfied with the service. The customer service team was very attentive, and they responded promptly and handled everything smoothly. Our engineer, Panagiotis Apostologlou, was exceptionally skilled and meticulous. His careful, precise workmanship and professional attitude were very important to us. We were genuinely pleased with the whole experience and would highly recommend Pimlico Plumbers.

Google

I've had similar unsatisfactory experience to a number of reviewers. Having called them to deal with a leak from a boiler they arrived but instead of fixing the leak (which is what the plumber subsequently instructed managed to do) they simply looked at the issue for 10 minutes left and followed up with a very expensive quote to fix the issue. I don't mind a free quote but to pay for an hour's emergency plumbing work and instead only receive a quote is not acceptable in my view.

Google

This service is fantastic. I had a heating engineer called Nick who so clearly explained the problem to me. He got it all fixed and was just so lovely and communicative. I was hesitant to use this company in the past because they are so expensive but honestly it's worth it in the end for such incredible service!

Google

Dan who came to sort the enormous blockage that had flooded my bedroom and bathroom, couldn't have been nicer or done more or worked quicker to resolve the issue. He was prompt, professional and took the time to explain what had gone wrong and what the course of action should be. He was so positive and cheery that even though I was shocked to see my room in a flood, I felt confident he could deal with the problem - which he absolutely did without wasting a minute! Cannot recommend Dan enough! He is a lifesaver!

Google

Excellent service and response times. Sam my Engineer was great, friendly, efficient and a credit to Pimlico Plumbers.

Google

Great speedy service, excellent workmanship, would definitely recommend.

Google

Quick on receiving £150. Engineer came, half an hour pressing digital buttons established that shower needs replacement. Engineer:- Ill let you know by the end of the day how much its gonna cost. Dead silence 2 days later after contacting pimlico plums myself received email from engineer. New digital shower gonna cost £2,800. Me: -Excuse me can you break it down as to how much of that is materials, labour and VAT. Or it maybe VAT not included?? No reply. 3rd day calling pimlico plums myself. Wait a second we will contact engineer. 4th day of no shower. Hello is it Pilmico Plumbers?! Yes, how can we help. Me: -Could you please break down as to how much of £2,800 is materials, labour and VAT? Or is it plus VAT?? Pilmico: one moment, we will contact engineer and let you know asap. On the 5th day I gave up, hired Professionals to do the work. By the way 6th day now, still no reply nor from pimlico nor engineer. Your marketing ghostbusters vans and company image got me. Well done. As on the day of need decided to choose long established "trustworthy" company. And I chose you for the first time. Wishing you all the best to choke on those £125 plus VAT. PP? Never again.

Google

Fantastic job from Pimlico, who were able to sort us out with a new boiler within a couple of days after our old one started leaking. Prompt, professional service at every stage from guys who clearly know their stuff and care about the quality of the job too. Would wholeheartedly recommend.

Google

⭐️⭐️⭐️⭐️⭐️ I recently hired Daniel Houlden for some plumbing work at my home, and I couldn’t be more impressed! From start to finish, he was professional, punctual, and incredibly knowledgeable. He quickly diagnosed the issue, explained everything clearly, and fixed the problem efficiently without any upselling or surprises. What really stood out was his attention to detail and respect for my home he left everything spotless when he was done. It’s rare to find someone who combines great craftsmanship with such friendly, honest service. If you’re looking for a reliable, skilled, and trustworthy plumber, Daniel is the one.

Google

I just had a great experience on the telephone with the lovely Tas, who did our booking for multiple jobs and throughout the whole process was patient and understanding. Tas made the whole process easy and simple. I would highly recommend Pimlico Plumbers and we have used them for years. Thank you Tas and I really appreciate how you dealt with my call and my appointment timing requests which were a bit tricky!!! Thankyou so much :-)

Google

If I could give Pimlico Plumbers no stars, I would. We have used them in the past and found them 'expensive but professional'. Generally, this seemed to be their reputation & we're always happier to pay extra for getting a good service. However they've apparently been bought by another company since and, from our experience yesterday, this may possibly go some way in explaining our absolutely abysmal experience. It started with a simple enough slow draining sink. Having lived in this house 20 years, we're now very familiar with this quirk and, rather than waiting for a full block, we called Pimlico in again to repeat the procedure they carried out 3 years ago of vacuuming out the soap scum and cleaning with a bit of acid. Despite having told PP this, they sent in a heating engineer who proceeded (without discussion) to carve out a great big hole in our cupboard in order to start cutting & reassembling the pipe system under the sink. We tried telling him that the problem lay deeper as we had already opened up the u-bends to clean them. Too late. So the pipes were replaced, taps run and, sure enough, the sink promptly blocked up. This time even faster than before. At that point, the engineer looked embarrassed, confessed he wasn't a drainage specialist and said he would send one in. He left without argument - possibly partially because he had his girlfriend with him whom we'd invited to the living room as she would have been cold in the van. So, having enjoyed our coffee & biscuits, he must have preferred not to make a scene and left in a hurry. We called PP to explain & they promised to get a manager to call within 30 minutes. Nobody did. A second call, a similar promise but still no manager. And of course the promised drainage specialist did not show up either. Instead, we're still stuck with a blocked sink and - insult upon injury - have just received a bill for £420! Customers should also be warned that PP now insist on an upfront payment of £150 before they have even set foot on your property. Given how poor their service seems to have become, this is real cheek. Never again!

Google

Great advice from Luke when we had a complicated domestic fire doors / building regs situation. Saved us a lot of hassle and money, and satisfied the council & building regs.

Google

I had a very poor experience with this company and would not recommend. I booked an electrician and a handyman to come on the same day as I had taken a day off work. The electrician turned up and could not do any of the jobs that I had requested prior to him coming out (replacing extractor fans and tacking back some wires). I was charged £150 for this call out when essentially no work was performed other than proving a quote for the works for the extractor fan. The electrician in this quote also was incorrect about the fact that a fan was not connected to power; another electrician came and fitted this no problem and said the electrics were all fine and it was just a faulty fan that needed replacing. The handyman that was meant to come didn’t show up - and the main reason that I chose this company was that they were able to provide multiple services and they said that they would come at the same time. Overall, my personal experience was not the best

Google

Pimlico Plumbers are an absolute disgrace. The worst company I’ve ever dealt with in London - rude, dishonest, and completely disrespectful to their clients. We paid £100 upfront for a handyman who arrived, demanded an extra £40 in cash for “materials”, and refused to do any work when we declined to pay. He literally left our home after behaving aggressively and unprofessionally, with dirty hands all over our walls. And instead of apologising or refunding the money for a job that was never done, Pimlico Plumbers decided to keep the full payment, defending their employee who tried to extort extra money from us. They even admitted that he demanded the payment, yet somehow twisted it into our fault. This company clearly does not respect consumer rights, refuses to take accountability, and treats customers with zero professionalism. They have no ethics, no integrity, and no sense of responsibility. Avoid them at all costs. They will take your money, provide no service, and then blame you for their own employee’s behaviour.

Google

Daniel Docherty was amazing - so so helpful in solving the mice problem - so knowledgeable and so friendly and very thorough. Daniel really knows his stuff and is super experienced and keen to resolve the problem. I strongly recommend him! Thanks so much Danny!

Google

They state 24/7. I called them at 2am they said only a man takes calls 24/7, no engineers for emergencies until 8am. Rubbish and fraudulently advertised!

Google

Absolutely appalling service. We hired a Pimlico Plumbers handyman who came out, failed to complete the job, and then unilaterally cancelled it and left. We raised a complaint more than 10 days ago requesting a full refund, and we have received ZERO communication since. Customer service phone lines are impossible to reach, and emails go unanswered. This has resulted in wasted time, an unfinished job, and a constant runaround. Avoid this service unless you enjoy being ignored. We are now escalating this matter.

Google

On September 24th, I was nearly hit by a Pimlico Plumbers van while cycling to work. The driver was steering with their knees and texting with both hands, all captured on my helmet camera. I followed the complaint procedure on the company’s website, which promises a reply within 48 hours. More than a month later, and after multiple calls and resending my report to an alternate company email address (with confirmed receipt), I’ve still had no response. If this is how Pimlico handles serious safety issues involving their vehicles, it raises real concerns about accountability and public safety.

Google

We had a gas leak due to a pinholed steel pipe and SGN shut off the supply. I explained over the phone it was steel pipes and the plumber should allow for that. Oliver attended and I showed him the hole. He said he didn't have the necessary material and would have to return - it was Thursday and he couldn't return until Tuesday but someone would call and arrange for someone else to attend on Friday. No one called so I called you. They said either I waited until Oliver could return or another engineer would have to inspect before being able to confirm when they could do the job. Our property would remain with no hot water or heating. I also received a quote for £500 of materials (about 5m of copper pipe) and 4-6 hours of labour. Given I couldn't be without gas I contacted another plumber on Friday - they attended and had it fixed the same day. Materials were £78 and 2 hours labour totalled £150.

Google

Genuinely disgusted with the service I received from Pimlico Plumbers. Absolutely staggeringly bad service. Avoid!!

Google

Sean Legg was great at his job , service speedy and he clearly explained the issues well. He worked well and is was grateful my water pipe burst was sorted in a jiffy . Thank you for the great service !

Google

Extremely disappointing experience. I contacted Pimlico for their pest control service and clearly explained over the phone that the issue was squirrels digging in my garden. I was charged £144 for the initial visit, but was not informed that each trap would cost an additional £99 plus VAT. Nor was I told that the technician would need to return to collect the traps—at which point I’d be charged another £144 for a second visit. Most upsetting of all, they failed to mention that the traps would kill the squirrels, which I absolutely do not want. I’m deeply unhappy with the service and feel misled by the lack of transparency around costs and methods. I do not recommend Pimlico.

Google

Leaking bathroom radiator caused a lake and scared me, only moved in a few days before. Had no choice but to get a plumber late one evening and Oliver arrived within 2 hours and capped the rad, assuring me it would be ok. He was polite, friendly, helpful and I was very glad to see him. An expensive evening, but worth it for peace of mind. Used PP only once before, but would not hesitate to use again. Thank you.

Google

Update, the issue was not resolved, my daughter in law (who's 8 months pregnant) was told they were going to pass on her case to their debt collecting agency. £500+ bill, leak not fixed, customer services a waste of time, I wrote to the CEO (the founders son) never heard back. I'm paying them to go away and get out of our lives. If I could give zero stars I would......I strongly recommend anyone but these guys (I remember when they were owned by Charlie Mullins. You paid a premium but got a quality service)

Google

This is SCAM and I would highly recommend anyone to not go for them. I'm having my house fully refurbished and I contacted them on Friday to get a carpenter to fit two internal doors. They took £120 directly from my account, while the carpenter "Colin" came, spoke to me for few minutes saying that he would rather recommend me to go with him directly rather than the company to pay a cheaper price. He told me that he would take the doors worked on them in the everning (Friday) and bring them back the next day to install them. He left with the doors but then on the next day, mentioned that he wasn't available to do the work until next week or the week after. I called the company to see if they could get someone else to do the work. They contacted him, then he brought the door back on Saturday untouched and missing the hinges. He denied taking the hinges with him while everything other parts lock and screws were still in the box. Not only I lost a first hour payment that I was charged for nothing, but then I lost part of the materials needed to install the doors and I still don't have my doors installed.

Google

Engineers they have working for them are great and very knowledgeable but rates are extremely high and deposit taken for one hour of work no matter what the issue is or if the engineer simply comes to give a quote for work.

Google

They were rapid and competent. They answered the phone with a person (not a machine) and understood our problem which was urgent but not desperate. When the technician came (on time) he offered both a simple and a more permanent solution. He also diagnosed a long term problem but didn't try to sell us an immediate solution. All in all very professional.

Google

Very reliable service for resolving plumbing issues without fuss or hassle. Izaac from customer service was helpful and professional, and Chris arrived on time and fixed the leak efficiently.

Google

The engineer Gary attended to rectify a leak from the boiler. The previous firm I had used had attempted on two occasions to deal with this without success. He swiftly identified the potential cause and explained in detail what he considered was causing the issue. A simple repair was effected and the leaking has now stopped and has not recurred. I am very pleased at the outcome which has meant that a replacement boiler was not needed.

Google

Brilliant work and managed to complete well within one hour of work - split due to part order. Arrived on time and did a great job! Thanks!

Google

Very positive experience with this company, from the efficient young lady who placed my booking to the very pleasant plumber, George Heelas, who arrived promptly after ringing to let me know he was on his way. George found the problem, bought the replacement part necessary and installed it in one visit. He also reboarded the area so my cats couldn’t get under the floorboards, and made sure to shut the bathroom door when he had to leave the room so they couldn’t get in….! George left the room so clean and tidy that you could hardly tell he’d been there. Highly recommended.

Google

Excellent service by the engineer David Fleming. Friendly and professional. Call centre was superb too.

Google

just wanted to say thanks to the carpenter Reece, lovely guy, was professional and efficient and very polite and friendly. Done my window blinds brilliantly and told me how to use the blinds correctly and how the blinds should really be on a structed and secure wood on wall.

Google

Oliver, the e plumber who attended my home is an excellent professional. He patiently listened to my queries and implemented the few requests I had. His way of working was very tidy and organised, after he finished I didn't have to much clean, just very little dust. If in the future I have to use Pimlico again, for plumbing, I will definitely ask for Oliver again. In general the Pimlico customer service was very attentive to all details I have passed on and managed to accommodate my requests, for that I would definitely recommend them.

Google

We called SmartHeat London to check our air conditioning at the coffee shop. Their engineer arrived quickly, found the leak, and fixed it on the spot — all without interrupting our business or customers. Excellent service from start to finish!

Google

I want to begin by praising Bradley, the plumber who eventually attended my property. He was professional, polite, and carried out the work to a very high standard. I cannot fault him personally. However, my overall experience with Pimlico Plumbers was extremely disappointing due to the poor communication and delays leading up to his arrival. I was advised at the time of booking that an Emergency Plumber would arrive within 1 hour, yet no one arrived until 1 hour and 40 minutes later. During this period, water was pouring from my bathroom above into my kitchen, causing significant and avoidable damage. After an hour of waiting with no sign of an engineer, I phoned Pimlicos "dedicated" emergency call centre team for an update. Only then was I told that the plumber originally assigned to my job had suffered a van breakdown but had failed to inform your office. It was only at this stage that I was reassigned to Bradley. The lack of proactive communication from your side left me completely in the dark during what was an emergency situation, adding considerable stress to an already serious problem. When I raised my concerns, I was offered a 10% discount. While I understand this may have been intended as a goodwill gesture, in practice it felt dismissive and wholly inadequate. A small discount does not compensate for the stress, the delay, and the damage caused by the lack of timely response and communication. To be clear: Bradley was excellent, and I am very grateful for his work. However, I strongly believe Pillion Plumbers needs to urgently review its communication processes, monitoring of engineers, and handling of emergencies. Customers should not be left without updates in situations where every minute can mean further damage. I hope this feedback is taken seriously and used to improve your service for future customers who may find themselves in similar emergency situations EDIT: I appreciate the response requesting me to email Pimlico however dont be fooled that they will assist your enquiry instead they are dismissive of any issues, remind you that the issue was eventually solved despite the extra damage to my walls I'll have to pay for and tell you to pay them. Very helpful. Not.

Google

Organised a plumber for after 5pm for a cafe because obviously we can't turn the water off in the middle of service, pimlico was told this and agreed to the timing. They sent a plumber at 2pm instead... so of course we had to turn him away to come back later. Called the office to tell them he'd arrived early and they said we have to pay for the appointment AGAIN if we wanted him to come back - as in, they said they're going to keep the payment AND make us pay to reschedule even though it was their fault for sending him at the wrong time. So I just gave them over £300 for them to do no work and would have to pay that again if i were to rebook and i still have a leaking sink! That is so not right.

Google

I chose to use Pimlico Plumbers because of their good reputation. I needed three wonky kitchen cupboard doors aligned and Pimlico Plumbers sent an engineer called Simon Sinclair to do the job. Simon was punctual, professional, friendly, efficient and respectful of my home. He performed the job very effectively and I would gladly request Simon for any future jobs needed to be done in my home. Thank you Pimlico Plumbers.

Google

Avoid. Took £180 for a drain engineer to attend a blocked drain. They knew in advance when booking that it was a shared/communal drain. Engineer arrived and stayed a few minutes saying he wouldn't touch it as it was a shared drain! Phoned to complain, I was told that if I had mentioned in the original call (they would listen to the recording) it was a shared drain they would refund me. They would call me back within 24 hours to advise. Took 48 hours to call me back, agreed I had mentioned it was a shared drain but would not refund! Rude customer service agent who spoke over me constantly when I was speaking and then had the audacity to tell me not to speak over him. I also never received an engineer report. Apparently one should have been issued! I have used Pimlico on many occasions, never again. I feel they are now just a company that wants your money and provide a rather loose, shoddy service. Find a reputable small independent plumber.

Google

If I could give zero I would have had. Called them on Sunday, paid in advance. Came over, stayed 3m saying it was the pump of my boiler broken. The day after I called Valliant who came over and fixed the pump, which was clearly not broken. Asked for my money back to Pimlico, received an inconclusive answer and stopped replying. AVOID AT ALL COSTS. I feel like I have been robbed.

Google

When you need them they are life savers. Marc was great. Unblocked an outside drain that was backing up into my kitchen. The call out was within 30mins. Expensive but these things are outside of hours. Worth every penny imo. Thank you Marc and Pimlico plumbers

Google

Customer service was fantastic. Jayden the engineer was polite and the job was carried out well. Good job!

Google

I am taking the time to write this review in recognition of the excellent service provided by Myles Crowley, an engineer from Pimlico Plumbers. He arrived exactly at the agreed time and promptly dealt with the issue, explaining clearly that he would return on Sunday between 8am–9pm to complete the job once the necessary materials had been ordered. Throughout the process, Myles was professional, polite, efficient, and tidy. He communicated clearly, explaining both the nature of the problem and its causes, demonstrating impressive knowledge of his field. Most importantly, he delivered on everything he said he would do, within the timeframe he promised. Myles was an outstanding representative of Pimlico Plumbers, and I am very pleased with the service I received. (Jennifer, London)

Google

fantastic company to choose to have your plumbing problems taken care of. The tradesmen are very skilful and knowledgeable - plus, the prices are competitive.

Google

Logan at Pimlico came to fix my gutter/downpipe problem. Excellent customer care and job completed in a timely fashion and at a fair value

Google

Scam artists, long out jobs to get maximum amount of money !! Turned up late, rude on the phone when called out about it. Started at 11.45am finished 6 in the evening just installing 1 radiator in a small flat, operative was a very nice guy and could not fault his work, but the tactics used by Pimlico Plumbers is nothing but fraudulent. Would not use again and would not recommend.

Google

Great response by Pimlico Plumbers. The engineer came out quite quickly; he assess the problem very quickly; and then fixed it properly. There was no additional work required, he kept it simple. Much appreciated.

Google

The worst experience I have ever had with anh service provider. I paid in advance for a rood survey and was told report will be shared on 23rd September. I kept calling pimlico from 23rd september twice a day, and was told every time that the report will br shared same day and I will get a call from manager and engineer same day but nothing happened. I raised a manager callback request which meant I will get a manager callback within 24 hours but that was automatically changed to customer complain. I was then told customer complain will be handled within 5 days, and nothing has happened on that. I keep on getting same response every time without any action on it. Avoid pimlico for any service, the customer service team will keep on being dishonest.

Google

Do NOT use this company unless willing to pay £150 upfront for work they knew they couldn’t probably do and simply a quote to come back another time. I went with Pimlico Plumbers thinking that they were large enough to have the expertise to send the right engineers to do the work or at least be upfront to tell me. Before booking I specified that I had an UNDERMOUNT sink that required replacing. I gave them the brand and the exact specifications and said very clearly that it was an undermount sink, meaning there is a work top on top. I have the replacement sink onsite. I also said I needed servicing on my insinkerator hot water tap. They took my money and when when the engineer came, he took literally 10 seconds to look at my undermount sink and and said it’s undermount and he can’t replace it. Then looked at my tap and said he never carries the service kit for a hot water tap. None of the engineers do. So there was never any intention to do anything really other than to give me a £150 quote. The call centre who did the booking should have known, like I know now but I don’t even work there, that their engineers never carry servicing kits for hot water taps and that they can never replace an undermount sink without at least one with kitchen fitting expertise to deal with counter top. A call out fee is reasonable for an expectation that they can probably do the job given the information one tells them at the time of booking. A £150 call out fee is never reasonable for a job they knew they can never do.DO NOT ever use this company.

Google

Total scammy company - charged for “fixing” bifolding doors. Worker came and after looking at the doors for 45 minutes trying to work out the issue he lifted the doors up slightly with his bare hands and said they may break again within a year or 2. Within 2 HOURS, doors were broken again with 0 improvement. When asked if we can get a refund or for someone to come back, they said someone can return but with an extra charge, and refused a refund, stating that “they did not guarantee that the fix would last the entire year” - IT HAD BEEN 2 HOURS? They kept using this same excuse that they didn’t guarantee permanent fix so we couldn’t get our money back. Ridiculous company and useless workers.

Google

Called Pimlico out to do a boiler service. Service was absolutely fine, engineer was helpful. But...switched on the heating following the service and the boiler started leaking on activation. Having previously run fine for 2 years prior. Pimlico took absolutely no responsibility. Wasn't expecting them to come and fix parts for free, but I did expect some kind of reasonable accomodation on the call-out fee. Now using another firm, won't use them again.

Google

Terrible service, workman came had a 2 minute look at the window and established it was the handle that needed replacing. For context: The problem was that the window was not opening. He told me he would go away, write a report and order the parts needed (handle). The way he came to that assessment is by giving the handle a 5 second wiggle and deciding that it didn't have any purchase on the locking mechanism. This in theory was correct however after he left I thought to switch the handle from a window that was working fine to the window with the issue. This did in fact not make any difference. I used a torch and had a look inside the window lock mechanism and identified myself that the rotary mechanism that opens and closes the window lock it worn out and hence the metal rod from the handle has no purchase on the mechanism. Changing the handle will therefore not make any difference as the issue is with the mechanism inside the window. So the situation is that I paid £120 for an engineer to come to my house to not even properly assess the situation, it was about 5 mins 'work' for him where as the standard fee of £100 should be an hourly rate so should have spent more time looking at the situation and properly assessing the problem (which took me about 20minutes and I am not a builder). So he would have gone away ordered the wrong piece of equipment which I would most likely would have had to pay for including the installation, so we are talking another £120+ to then realise this is not even the problem. Then would have to pay even more money to fix the actual problem. Absolutely terrible service and handyman clearly had no idea what he was doing to not even take the handle off and have a proper look at it. Or this is just how the company operates i.e. making money of customers by giving bad solutions and making you pay for more stuff that you don't need.

Google

Don't waste your time and money. Happy to accept the job and take payment but an hour later nobody turned up. Called them to ask and they said somebody will definitely be there in the next hour. An hour later and still nobody bothered arriving or calling to inform of delay. Complete waste of my time and money and still have a problem. Do yourself a favour by ignoring these people and book someone reliable.

Google

Myles was extremely efficient and knowledgeable about the issue. He fixed one problem and advised how we could prevent the blockage again. The other issue was not fixable on this occasion but a very prompt quotation was provided for further works which we will be doing in due course.

Google

I DO NOT recommend Pimlico Plumbers for electrical emergencies. The engineer spent way too long (2 hours) to be able to diagnose the issue (which an independent electrician did in 30min!). They say that their electricians are well trained and that’s why you pay this premium price they charge (~£125 incl VAT), however this is basically a scam! They hide behind their “terms” to charge you extra which I find it completely unfair. Customer service was quick to reply however they weren’t understanding at the end to the request of reimbursement of the 30min of the 2nd hour as the electrician didn’t spent much time at all. Wasted money and unpleasant experience. The problem was temporarily fixed but same problem occurred after 3 hours, and this is because the electrician did not use this time to actually diagnose what the real problem was.

Google

Booked and paid a £120 upfront fee but engineer never turned up so ended up going local and doing most of the work myself. They took ages (not even till now) to respond about my refund request, would never come back.

Google

Julian Lamerton arrived promptly for an air conditioning issue where the grille was making noise. He identified the issue quickly and dispatched another Pimlico contractor to resolve it. I could not be happier. They charge more but you get what you pay for. Three previous people had failed to identify the issue.

Google

Pimlico Plumbers will rip you off at any chance they can. Be warned.... I had them come to address a drip from my sink, which they fixed for a day, and recommended replacing the u-bend waste trap - £250 in parts and £600 labor!!! All this for what should have been a £12.50 part and a less than an hour. They never fixed the issue and when came back miraculously found another issue in 5 minutes refused to address it! When I challenged this their response was "pay the £300 in 5 days or we will send bailiffs." Avoid at all costs.

Google

Hasan was a highly knowledgeable gas engineer who approached the issue with a calm, methodical mindset. He quickly identified the source of the leak and resolved it efficiently, demonstrating both technical expertise and professionalism throughout.

Google

I would strongly advise against getting your work done with Pimlico Plumbers. They consider 10 minutes of work acceptable for 120 pounds - that should’ve been the first red flag. They were transparent about this as their usual style where the minimum amount you pay is that 120 pounds regardless of how long they work for. The main problems however were the fact that the tradesman who came to measure my door said he’d return the next day and send a report neither of which happened!! Considering i had to chase the report twice and the tradesman didn’t return, i feel like that base rate is simply unacceptable.

Google

The engineer was both personable and thorough in his work. He did a great job. Would definitely use Pimlico again.

Google

Super speedy & efficient. Went the extra mile to get my boiler working for me. Very friendly & polite. Can’t praise him enough!

Google

I was very impressed with the thorough job done and the professional attitude of Mr Burrel. Distressing as an infestation of mice can be he dealt with situation in a very comforting manner. I would definitely recommend Pimlico services to everyone.

Google

I had a very complex leak to fix and Harry form Pimlico Plumbers was superb, fast and effective. I must admit, they are not cheap at all, but I had quotes from other plumbers that would have made a mess - while Harry was clear and honest from moment one. In few hours all was sorted - I would strongly recommend especially if you have a delicate and complex job to get done!

Google

I made the mistake of calling this company to fix a broken flush, and it turned into a very costly lesson. The plumber who came out couldn’t give me an estimate for how long the job would take and still needed to source the part. Frustrated, I asked him to stop and leave. Despite this, I was charged £150 for the call-out plus £140.62 for time wasted on “something” — nearly £300 in total for what should have been a simple repair. To make matters worse, I’m still left with a broken flush. That’s about the cost of replacing the entire toilet, including labour. I feel completely taken advantage of and don’t want others to go through the same. Unless you’re happy to overpay for poor service, avoid this company and find one that’s honest and transparent.

Google

Daniel Pollard was absolutely amazing. So courteous from the beginning, letting me know how long he’ll be, and then letting me know again when he was near. I was really surprised with him checking in where he can park rather than just put in the van anywhere which is quite typical in our area. All the way down to offering to take his shoes off despite the fact the floor was clearly messy. Really good conversation, very knowledgeable, very caring about the job in hand. highly recommended and it’s the least I can do leaving a good review.

Google

Engineer was very professional and polite. Explained clearly what the fault was and how it can be fixed. Job done in reasonable time and no mess! However, Pimlico are very expensive, over £300 to fix an issue with my toilet! Most of that is the labour costs. £150 for the first hour!

Google

Lee was an absolutely smashing plumber, explained the issue clearly, showed us where the problem had arisen and talked through options. He managed to get our drain running again the same day, and we will now be looking to him for the onward preventative work!

Google

Had to call out an emergency plumber before a trip away. The plumber was a time waster, dragged out a simple job, disappeared for periods of time to get parts or go to the shop. Left the job incomplete and presented me with a bill for £600. Avoid.

Google

We had an emergency plumbing situation, and they came out quickly on same day. Lovely customer service and did a great job.

Google

The worst and poorer service ever The poorest service ever received . After years of being using PimlicoPlumbers unfortunately the last expirience has been a disaster and not digestable. They were aware of my issue with the plumbing system as they have worked out several times on this. Fact is that last month I called them as I was experiencing a new leakage from the shower ( same issue that they fixed back in June), the engineer showed up, not longer than 10 mins, he realised that it was due to blockage of the system that required a professional drainage not to the fault of the underneath switch. Billed the full cost and insisted to book the drainage service for the day after, something I always carried out with a specialist drainage company in the past . The following day a new engineer showed up, without any clue about what was the issue, took time to understand what I was supposed to do ( while it’s a recurring service I run twice per year and based on the previous notes the engineer is fully aware of the issue and how to address,it takes not longer than 1.30/2 hours) Funny enough he spent five hours, he billed 5 hours regardless my shocking reaction and on top of that he did not fixed any issue. When he left I realized that the whole bath/kitchen system was still blocked and it was not draining properly to such an extent I took pics aas evidence and booked for the day after the drainage specialist company that sent out a very expirienced specialist and tbe issue was resolved in less than two hours . There is a job report stating what was the state of art: apparently not job or very limited and poor job was carried before . Net net, regardless I have been a loyal clients for years, that the issue of my flat was well known and easy to address, I have been charged for a full call ( 10 minutes follow up ) and for a ridicolous 5hh/1000££ for a routine drainage work that was not carried at all, or totally wrongly and poor executed . Then I had to pay the other company on top Almost 1500££ full cost vs average 200-250 usually paid . Even more unacceptable the early response from their customer service than arrogantly and inappropriately keeps denying the refund and affirming that they did everything professionally,regardless the formal concerns of the engineer who carried out the work and clearly admitted that the job was not done asking me not to escalate the matter but offering to come back again This is totally unacceptable for a company like PimlicoPlumber, and this is my first complaint ever filed and first negative review written in ages. I cannot accept primarily the customer service attitude, and their dogmatic refuse to consider the matter the issue the merit complain and the genuine frustration of loyal clients,by denying any evidence and third party report

Google

Our boiler had shut down randomly because of a very old socket or fuse it was connected to had surged. Roy solved the problem instantly and was polite and professional. Thank you so much!

Google

Sean the carpenter was polite, friendly, and professional. He wastes no time and gets things done very efficiently. He was courteous throughout. Highly recommend.

Google

I can’t recommend this plumbing company enough. What could’ve been a stressful emergency was handled calmly and efficiently. They responded quickly to our call about a leak and had everything sorted within an hour. Absolutely five-star service.

Google

First time I used Pimlico Plumbers as I had been let down by two previous plumbers. Very pleased with response time - came within a couple of hours, completed the job quickly and left all very clean and tidy. Would recommend and use again.

Google

DO NOT USE Pimlico Plumbers. They are the biggest scammers going and waste of money. The leak specialist Anthony claims to have never not fixed a leak in his career. Well I can confirm he hasn’t found ours and charged us £1.5K and fixed nothing and customer service have done nothing to support other than suggest paying for him to come out again. I cannot stress enough they are the biggest waste of money, it is well known. Everyone laughs and says don’t use them whenever I have mentioned them. They are a disgrace.

Google

Dear Customer Service, Events I have booked an emergency electrician on 16th August 2025 and paid in full £186.00 in advance. The guys never turn up on the time to complete the expected job on an appointment time at 10 Pm. When they didn't turn up the whole night, I asked another electrician on 17th August 2025 next day, who they charged me £95 and solve the problem at around 9 am. I have asked Pimlico to refund my £186 on 17th August 2025 but they refused to pay be back for their non delivered and delayed service. I initially imagined "Pimlico Plumbers" may be a genuine company (not a cow boy company, who may have embraced good corporate and ethical responsibility by their market image in the eye of public) name with audited accounts from the Companies house with income of millions", hope they will not cheat the common people like me. What you think yourself or how much you earn in your books may not much relevance in the eye of public. What it matters should be, how you expose, what you contribute to the society and your corporate ethical responsibility matters most. I even didn't make a second thought while paying in advance that Pimlico's millions of incomes as per their corporate books would be my part of income contributing in adding their millions unethically. Money should not be a that much matter by comprising corporate ethics which proved to be lacking for specially audited company like Pimlico like cowboy's company attitude. As per trust pilot reviews you have vividly demonising your presence in the market, how common people can trust you on your delivery of services with this cowboy attitude in the corporate level, asking for upfront full payments before the delivery of services. I have read few peoples reviews and other people also having something similar issues about advance payments, refund issues, defective work and incomplete job including wrong people at wrong place. I have mentioned as above based on experience. I believe you can rectify these issues, everybody makes the mistake and we should be capable enough to rectify the issues in prima facie. I left this matter to Pimlico customer service, let's see how your presence would be capable as a corporate challenge in resolving common public issues like me who are victimising from your company. I have mentioned disputed transactions with bank as well. My clear view may not much importance in your company's eye (if your prime corporate object is for the money, by the money, and to the money) but nothing I can say as what you have embraced yourself in the eye of the general public. Kind Regards,

Google

This company was prompt and courteous. They installed a new socket and a light fitting in my lounge. The pricing was very reasonable, and I’d happily recommend them to anyone looking for a reliable electrician.

Google

Outstanding service from this company. They were friendly, professional, and installed my new kitchen light at a great price. Communication was excellent, and the electrician was reliable, clean, and tidy. I wouldn’t hesitate to recommend them.

Google

I called in the morning, and a plumber arrived within two hours. He completed the job cleanly and efficiently. I also needed some additional work, which he was able to do right away—no waiting. While a bit pricey, the prompt service made it worthwhile. Very happy from start to finish, including both the plumber and customer support. Would definitely recommend.

Google

It just makes sense to use Pimlico Plumbers. Extremely knowledgeable team, quick response time and competitive prices. And they come back next time which is more then most plumbers do!!

Google

Excellent service - Tony from Pimlico was extremely knowledgeable and experienced, sorted out issue without fuss and kept this new flat-owner calm. Was also happy to answer a few of my questions and explained his answers thoroughly. Cannot recommend enough.

Google

Had 2 electric sockets put in my garden. Came over and gave a quote same day, returned and did the job within 48 hours. Neatly done. Components look quality. Price was significantly better than another local electrician quoted. Very impressed.

Google

Brilliant! Nathan was kind, efficient and excellent at his job. They responded to my initial request within hours and were great to deal with at every stage. Couldn’t recommend them more!

Google

Paid £150 upfront for a plumber as I had a leak. Made minimal attempts to look for it as the place was dry again because I’d turned the water off. Just said he could see where it had been wet but not why. Didn’t pull out any appliances or anything. Flooded kitchen again today. Called back to see if they would come back and bid have to pay over again. Off to another company who hopefully have some decent customer service and pride in their work.

Google

As a small business owner, it’s incredibly disheartening to see how large companies like Pimlico Plumbers can exploit their customers. I paid upfront for a service and received absolutely no work in return. Pimlico Plumbers apparently has a policy that as long as someone shows up within the timeframe, you’re charged a minimum fee—even if no actual service is completed. In my case, I was left £130 out of pocket for a job that never even began. I was initially told over the phone that they couldn’t specify how long the job would take. When the engineer finally called, he mentioned it would take a minimum of three to four hours and that the rate would increase after 6 PM. He then suggested we reschedule because it was too late in the day to start. In the end, no service was performed, and the staff had no authority to offer a refund or credit note despite the circumstances. It’s frankly shoddy customer service. I would give them one star because I ended up with no service and out of pocket. I hope others can be wary of this before booking.

Google

The website says "if you have a gas cooker, oven, hob or gas fire in need of repair, our gas safe engineers are available across London" So I rang them to arrange a gas hob repair and they said they "don't do that" and ended the call. I'm a little confused.

Google

Mr Nicholas Franklin helped us out a lot he didn't just come and do the job anMr Nicholas Franklin helped us out a lot he didn't just come and do the job and leave he talked to us and educated us about how to keep things under control in the house he was very professional and was very kind. He is a very hard working employee and im sure he will continue to do well in the future. Thank you for your help pimlico plumbers and thank you Nicholas Franklin.

Google

Customer service were very accommodating re shorter time windows and even called me on the day of the appointment to see if I wanted to bring it forward which I did. Thomas (Tatam) the plumber who came to do the job was excellent, efficient and very professional. Thank you.

Google

Plimco plumbers were amazing. I needed someone with track and trace experience as well as plumbing experience to locate a burst water pipe under my kitchen floor. They booked me in for next day and had everything dug up, fixed and new concrete relayed with 8 hours. After 11 days without water, fixing the problem same day is worth it's weight in gold.

Google

UPDATE: STILL NO PHONE CALL. STILL NO REFUND. PAID A DEPOSIT. CANCELLED US - SHOWED UP LEFT AND DIDNT DO THE JOB. HAVENT HEARD FROM THE COMPANY SINCE. THIS IS ACTUALLY THEFT!!! ———————————————— Shocking Service. Booked a carpenter to come and hang a door with supplied fixings, and numberic lock. Booked for the next working day. Pimlico cancelled this, and rebooked 2 days later. The worker showed up late, then said he was only here to 'inspect the work required'. (It was hanging a day and putting a lock on it). He then said he can't do it, and said he will come back Saturday. We told him we're closed Saturday, and then he asked why someone cant be here (hahahaha! - ITS A BUSINESS!!) Called up for a refund on our £105 deposit we paid upfront, waiting on a call back.

Google

Engineer was extremely quick to arrive, courteous and fixed the issue swiftly. The hourly rate is comparative to other companies who couldn’t come out for 48 hrs. Very pleased overall.

Google

Jamie Emes from Pimlico Plumbers arrived promptly with a super friendly attitude for the morning, quickly assessed the job and how long it would take, was honest and quick at problem solving how he could complete the job in the best way and then completed the job very quickly! I would highly recommend Jamie Emes from Pimlico plumbers in North London to anyone.

Google

Professional and polite plumber fixed an issue our builder has been out to sort a number of times but didn’t resolve in order to prevent the issue from coming back. Pimlico has sorted it straight away. This is our third time using Pimlico and all the contractors we’ve had have been top notch. Very grateful our most recent plumbing issue has been fixed and there is a company we can rely on. Thank you! 🙏

Google

Very unprofessional. Called Pimlico for a leak under my sink — engineer said it was just a loose Y-pipe and claimed all was fine. Two days later, the same spot leaked again. Customer service refused a warranty despite their website promising one. Another plumber found a damaged washer and the pipe still loose. Paid a premium for a job that wasn’t even done properly. Avoid.

Google

What a waste of time and money. Call to get a residential air conditioning issue fixed and I was given a pm appointment. They then called to say the engineer couldn't make it until the following day, so I take another day off work. Engineer arrives looks at the system and says he thinks it's the control panel and I will get a quote. Two weeks later I'm still waiting.

Google

THE MOST STRESS FREE EXPERIENCE !! After a botched job done by a competitor 12 days prior, I was left with a leak in the bathroom that quickly escalated to an emergency. I called Pimlico Plumbers as a matter of urgency putting my faith this time in the name. They arrived in less than 30 min. The issue was assessed and rectified immediately. The Plumber checked several times that no water was escaping. He worked in an organised systematic way. I felt reassured. He was the most courteous professional and a delightful person. I was left in no doubt that he knew exactly what to do instantly and got on with the job. I felt safe having him in my home after the most frightening experience with the previous Plumber, an experience that left me utterly stressed out and shaken. I will not use any other plumbing company in the future. THE PRICING WAS TRANSPARENT, NO HIDDEN EXTRA CHARGES. HIGHLY RECOMMEND!⭐️⭐️⭐️⭐️⭐️⭐️

Google

My washer-dryer wasn't draining at all, even after we had run the lint cleaning cycle a few times to see if that would help it, as well as running washing machine detergent through it. I didn't want to mess up the washer, so I called Pimlico plumbers at around 7pm. They came round at 10am the next day and found the issue within the pipes (not the washer itself!). Been running perfectly since. I can see that there are mixed reviews on here, but for simple issues like blocked pipes, they've been great for me.

Google

Adam arrived soon after my initial call and was extremely helpful with the electrical situation which was successfully resolved - many thanks, great service!

Google

ZERO STARS – SHAMEFUL SERVICE Pimlico Plumbers should be utterly ashamed of themselves. I booked a plumber at 8am and was promised someone would be with us between 12 and 6pm. At 3pm I called for an update – “before 6pm” they said “guaranteed”. Half an hour later, they changed their story to “just after 6pm.” “Guaranteed”. By 6:40pm, after being left on hold for ten minutes, I finally got through only to be told the plumber wouldn’t arrive until 9:30pm, forcing me to cancel the job. Not only is this disgraceful service, it is dangerous. We had vulnerable people at the property who needed this job dealt with urgently. Pimlico Plumbers clearly couldn’t care less about customer welfare – or basic honesty. To make matters worse, they demand PREMIUM PAYMENT UPFRONT, but when they don’t deliver, they smugly tell you a refund will take 5–10 days. So they’re quick to grab your money but drag their heels when it comes to giving it back. That’s not just bad service, it’s predatory business practice. This company trades on a “premium” reputation but delivers the exact opposite: lies, delays, stress, and total disregard for their customers. If you’re thinking of booking them, don’t. Find literally anyone else. Pimlico Plumbers are a complete disgrace.

Google

STAY AWAY FROM THIS COMPANY , FULL OF UNTRAINED PLUMBERS BUT TRAINED CORN ARTISTS . We Booked Pimlico plumbers for a basic job of putting one simple £150 Tap on sink , the guy came and spent around 20-25 minutes reading instructions , opening each and every part in a speed of a Turtle ( as they charge you on Hourly Basis ) looking at each and every piece from every single direction as if it’s the first time he has been introduced to a Tap . I Have a property designing company and I knew what was going on . Then the guy said , he need one small part and he has to go down to his van and look for it , which I was not surprised , because it was all part of the Act . After 20-25 mins he came up to tell us that he didn’t have the part and he will come back next day to put the part on . So finally it took 2 hours for this company’s plumber to put a simple tap on sink . Which means you will end up paying £300 installation for a £150 tap . First of all if the plumber from this company can’t put a tap and needs 30 mins to open n read instructions for a simple Tap , then it means your first £75 is gone directly for opening the box and on reading because the plumber himself is not trained enough to know how simple taps are installed . If it’s a complex Tap I would understand but for basic Tap , Really . I wouldn’t be using or recommending them again for sure . Plus would suggest others to look for better alternatives . On Top of that they have complaint team properly trained , to reply you back rudely , if you question them about anything .

Google

Terrible terrible service. Trying to fix a shower. They charged through roof for a guy to come round, look at it and pretend he will "order the parts". They never even bothered to get back in touch, and it was so expensive. Eventually found "homefix" and they've since been out 3 times and fixed things straight away around the house inc the shower that proved rather complex but their guy new everything about showers. Pimlico guy also asked to have a look round the house and was asking me a load of questions about when I bought it and for how much. What a scam - avoid!

Google

Absolutely shocking service. Never ever use this company. Called to get my fridge fixed. The "plumber" / "engineer" took all of 10 mins to take a look at it and said it's fixed. Next day fridge isn't working so called them back and they tried to tell me the engineer did a test, he opened the fridge and found it was cold and helped defrost the ice from freezer (absolute lie) and went on his way. A diagnostics test is not putting your hand in the fridge to determine it's cold. Shocking service, shocking plumbers, do not use.

Google

This company is the worst. Incompetent plumbers who don’t do repairs of usual plumbing issues. They charge an insane amount of money for a call out only to come to your place and tell you that they can’t do the repair because it’s not something they do. Their customer service is even worse, especially KD, who likes to respond with paragraphs of their T&Cs. In fact they all hide behind their bloody T&Cs. The company has zero interest in customer satisfaction. I only asked for a partial refund as I thought it was fair to pay for the plumber turning up.

Google

I called 2 times, they told me that your customer service would call me back in 7 working days, but nobody called me. Horrible, u charged me 125 Pounds to put a light in the ceiling. Take the old one off, and after 20 minutes, he left because he forgot to bring a part to hang the light. 10 mins later, they called me to arrange another (125 pounds ) appointment. That's Crazy. My order number 2111716. But you won't care anyways

Google

The service response was exceptional on the night of the problem and the full job completed with replacement products within 24 hrs. Exceptionally responsive service with helpful and friendly team members.

Google

Thank you so much for providing me wonderful service provided by Erjon. He done very good work, clean work and very humble and kind person. I would strongly recommend him. Price wise very convenience.

Google

This time, they sent a professional engineer named Darren to fix my dishwasher. He completed the repair in under an hour, and I only had to pay the one-hour call-out fee—no additional charges. I had a bad experience in the past, but they proved they can do a fantastic job when they want to.

Google

Pimlico Plumbers are consistently reliable and professional. From start to finish, the service was smooth and reassuring. Dave, the plumber who attended my appointment, was excellent—friendly, knowledgeable, and clearly experienced. He did a fantastic job and made sure everything was working perfectly before he left. I’ve used Pimlico before and they’ve never let me down. Highly recommended for anyone looking for trustworthy, top-quality plumbing work.

Google

My experience with Pimlico Plumbers felt abusive and fraudulent. If you're thinking about employing them read on. I initially called Pimlico Plumbers because the lever arm on our toilet broke, and I wanted them to replace it. Their plumber arrived, and when he started the work saw there was also a slow leak under the cistern. He proposed replacing it for a fixed fee of £600 + materials + VAT. Although the rate seemed high (Check-a-Trade estimates plumber day rates in London to be £375), I thought he was there and it was worth sorting it out right away, so I agreed. Unfortunately, after purchasing materials and disassembling the toilet hardware he informed me that the waste pipe connection was not regulation, that he wouldn't be able to complete the job, and that he couldn't reassemble the toilet hardware because it would violate Pimlico Plumbers rules. I'd need to have a carpenter rectify the situation with the access to the waste pipe. Two days layer, the new Pimlico trades person arrives, and after examining the situation provides me with an estimate of 1.5 days labour for £1690 + VAT and another £280 + VAT for materials. I was in a hostage situation. They had dismantled the toilet, refused to put it back in place, and were shaking me down for another £2400 (after VAT). I asked the Pimlico guy why he had estimated so much time. "I know what I'm doing" he said, "I do this every day... are you questioning my experience?". I thought about it for a minute, then rejected his quote, and told him we wouldn't be doing business. After hanging up, I called a local plumber found with Google maps. The new guy showed up 30 minutes later, quoted me £500 for the same job, and did the work (including sorting the regulatory concerns) in just under two hours. That saved me almost £1900 and over a day at home babysitting a trades person. The experience left me with the sentiment that Pimlico Plumbers is an unethical outfit that relies on the ignorance of their customers to manipulate and greatly overcharge them. Perhaps the Pimlico man was simply not competent to do the job in two hours? Maybe, but why should I pay for his incompetence? Frankly, it felt more like a con game, and my advice is to be extremely wary of them.

Google

I feel totally ripped off. Watch out they charge 45% extra on part and charge time to go get them. After I explain the work to another plumber he expained that the work done wasn't needed, I spent £700 and all i needed was a £12 part even though customer complaints says the work was correct, but they weren't there. I got quoted £2200 for work I did not need even though custom complaint still insists that the diagnoses was correct, which is not possible because it's all working now without the extra work. I was told to change fillets which i now know are magnetic and dont need changing. This company should be ashamed of itself but they are too busy rolling in the money to care. Never again

Google

Super customer service provided. I got stuck in traffic and they accommodated me by rearranging the appointment. Once there Julian provided expert opinion and service.

Google

We had a problem with a valve in our flat and no water on a Saturday and we would have struggled to wait until Monday to fix it. I have to admit we were a little weary reaching out to Pimlico because of the mixed reviews but it was actually a great experience. The plumber was on prompt, professional, very courteous and fixed it right away within a single hour. He explained what the problem was and even saved us time and money by just fixing the part of the valve that was faulty instead of replacing the entire valve, which was fine.

Google

Efficient, effective and easy to deal with. Yes they’re expensive too but I’ve dealt with many less pricey companies and had to pay again a few months down the line. Joe was great.

Google

Had a problem with the boiler and personally my interaction with the team has been great. Very helpful the engineer on call was great! Fixed the issue in no time, very informative, very kind as well. Truly grateful for their help.

Google

We had a few problems with our bathroom and we agreed with the plumber that it had to be replaced. They have done a faultless job and it looks amazing. They made little mess and tidied up after them. Very happy

Google

I have no trust or confidence in Pimlico Plumbers. I recently asked for a plumber to drain a central heating system and disconnect radiators in a two bedroom flat to allow decorators to paint the walls behind. I assumed this was a simple job and gave a clear and full explanation to Pimlico Plumbers. I have never had a problem draining systems and disconnecting/connecting radiators. The Pimlico engineer arrived the following day and said it would take up to 5 hours and he needed to purchase parts from a local plumbing merchant. Of course I would be charged for the time to visit the plumbing merchants. I was surprised by the time assessment and frustrated about the time to purchase parts. The engineer left the property and 45mins later called to say he wasn't able to source parts from a local merchant and would drive to other North London merchants to source parts. At this point I said I wasn't very happy. The engineer then offered to return the following day with the parts to complete the works which seemed a more sensible option than paying him to tour North London plumbing merchants. Later in the day I contacted Pimlico Plumbers to arrange a time for the engineer to return the following day. I was horrified to learn that I had been charged for the time the engineer had spent earlier that day. I engaged Pimlico Plumbers to carry out work; I did not ask for a plumbing inspection or quotation. The work had not been carried out and therefore I did not expect to be charged. Pimlico Plumbers refuse to pay a refund. I have since asked another plumbing company to complete the work. The work was carried out immediately in 1.5 hours and required no parts. It was the straightforward job I always assumed. The job cost £250. I estimate Pimlico Plumbers would have charged £1300 for the same job. I think their trading practices should be investigated by the relevant trading authorities and will submit a formal complaint. Very poor.

Google

terrible experience! booked saying that i need an EICR certificate (standard electrical home check, that a company like this i imagine would do a lot of), only to be told after the first hour of them being at my house that they actually need 9 hours for this and that will cost £900 - like what?! how could you not tell a customer at the point of booking that a standard electrical check takes 9 hours? and why 9 hours? I feel robbed :(

Google

After accidentally causing a radiator leak on a weekend evening, I was worried I wouldn’t find help. I booked online and got a call at 9 a.m. confirming a plumber would be sent. He arrived within 40 minutes, drained the system, fixed the issue, and had everything working properly before leaving. Very impressed — I’ll definitely use this service again.

Google

Carl was very prompt, very knowledgable and very obliging. He drove across London to source a new boiler for us. Then installed it on a Saturday afternoon, coming back on Sunday morning to finish the job. Lovely bloke. Price-wise was on the expensive side, but can't fault the service.

Google

Avoid at all costs - unprofessional Service Unfortunately, I had an awful experience with Pimlico Plumbers. They created a leak inside our bathroom, when trying to troubleshoot an issue with the water tank, and then took more than 3 hours to come back to my property to fix it, creating a huge damage in the ceiling of our bathroom. I put a formal complaint, but they are having none of it. Their response was: "In response to your request, I would like to clarify the timeline and address the suggestion that we failed to meet our service commitment. Firstly, we would like to reiterate that our website clearly states a 1-hour response time “where available”, and clearly states this is subject to availability. On this occasion, when you contacted us for the follow-up visit, we were transparent at the point of booking that the engineer would return between 6:00pm and 8:00pm. This was communicated to you over the phone and accepted by you at the time. The engineer arrived within that agreed window." First of all it was not a "follow-up" visit, it was an emergency call for them to rescue us from the danger they created by a leak coming through the lighting fixture of the bathroom (so water and electricity combined? Super dangerous situation). They were not in a rush and instead of sending another professional, waited for the engineer that first came to see us to be available and he came late at that evening. They say we "accepted" it, well, which other option did we have? I mean, they are now blaming us as a customer for accepting them to come 3 hours late to our property - it just can't believe they put this in writing to us. So we had 3 hours of water leaking constantly in our bathroom, damaging the lighting fixtures and damage our ceiling due to the flooding, causing the ceiling wall to bubble up and crack all over (it was recently redecorated). I would definitely avoid using Pimlico Plumbers, they put our family in danger, created a new issue that was not there before they came, plus we now have to pay for the repairs to the ceiling that they created and they won't accept responsibility, neither offer compensation. Avoid. FYI the account is under my elderly mother in law Maria Jackson And don't give me your standard reply to write to your customer services because I have been doing it for weeks and you just made excuses after excuses and left me with a damaged ceiling to fix.

Google

My email to Customer Services at Pimlico Plumbers is self explanatory: Dear Ms Burgess I tried to call you at 1646 after receiving your email from 1638. I was told you had left for the day. I do not want a refund - I just need the work completed that I paid for ...removal of a wasps nest. I paid for one hour  - it only took 20 minutes to do the work. Nathan was helpful at the time and stated that if there were any issues he could pop back and ensure the problem was solved. Based on this I scored him a 10 - check your post-visit survey. I called him three times over the last 3 days and now the company at 0900 this morning to get someone to complete the work you had been contracted for and paid a full hour. It is particularly urgent as I had scaffolding up this week and it will go at noon on Monday. I was told that I needed to pay for another hour. I think it is a perfectly reasonable expectation that I should not have pay for another hour and that too in advance! When asked to speak to a manager the man said they could not transfer me (a very apologetic man called Miles). Then after I insisted,  I was told that someone would call me within the hour. Instead I received this some 6 hours later! I had been warned off Pimlico Plumbers and some of the recent reviews but decided to use you as you seem like a professional company that one could trust. Please dont prove me wrong? Best wishes

Google

I was charged £611.98 for just 2.5 hours of work—a completely disproportionate fee that includes £150 in unexplained overcharges, which Pimlico Plumbers is now refusing to refund until they “investigate.” I’ve already provided the evidence, including a recorded phone call. What’s worse? I was billed for the time their engineer sat in his van writing the invoice—a task that could and should have been completed on-site. But no, every possible minute is monetised, whether it’s fair or not. This company clearly prioritises profit over ethics. Their pricing structure is opaque, their customer service dismissive, and in my view, their practices border on exploitative. Use this company only if you’re happy to overpay and fight for your money back. I wouldn’t recommend Pimlico Plumbers to anyone.

Google

I called them regarding pest control, flies issue. Extremely pricey and the guy who came to do the job was totally bored even to move the furniture in order to spray properly. The spray he used it didn't kill the flies and I used a pesticides over the counter to do job. Even they sent me a feedback form and said the worst, they didn't bother to call me back. Totally useless and pricey for nothing.

Google

I am still in shock £611 to replace a siphon on a toilet, this company is a complete rip off, they don’t carry any stock and were unable to confirm whether they did or didn’t have the part, and then they charged me an additional hour to collect this part, what plumbing company doesn’t hold stock of a siphon for a toilet?

Google

Very attentive service. Efficient in an emergency situation, fast response time and did a great job with repairs and follow up. Would definitely recommend. Thanks for the prompt service.

Google

My daughter dropped her beloved phone behind a radiator. Pimlico saved the day with quick response and quality service as usual. Thumbs up.

Google

Our experience with Pimlico has been deeply disappointing and raises serious concerns about their pricing transparency, professionalism, and safety standards. We were advised to replace the fan on our boiler, but no clear explanation was given about the likelihood of this resolving the issue. The engineer failed to provide enough information for us to make an informed decision. It later became clear that additional parts, such as the PCB, would likely be needed - something that should have been disclosed upfront. The cost of the fan was quoted at approximately £600, yet after some basic research, I found the exact model online for around £300. This kind of markup raises serious questions about Pimlico’s pricing practices and transparency. Even more concerning, the engineer stated he was unable to work on the boiler due to new legislation because it had not been installed in an ergonomically compliant position. Despite saying this, he proceeded with the work anyway. I thought he was being generous, but thinking back this was a highly questionable and unsafe decision, suggesting poor professional judgment and disregard for compliance and safety. The company and the Engineer are refusing to admit their mistake and are demanding payment. They have threatened to send any left fees to debt collection. In the end, the repair was incomplete and ineffective, and we were left without heating or hot water - all while being presented with a bill approaching £1,000. Pimlico’s gesture of a £50 discount is more like an insult than an apology. We’ve since requested a full refund of the labour charges and cancellation of the remaining balance of £250. If the matter isn’t resolved amicably, we’re fully prepared to escalate it further. To anyone considering using Pimlico: be very cautious. Based on our experience, their reputation does not reflect the reality of the service we received.

Google

I booked Pimlico Plumbers to do an EICR and then I was warned not to use them by several people. So even though I cancelled the job within 6 hours of booking and there was 5 days before the job was due to start, they are still yet to refund the money they demanded me to pre pay. This was nearly 3 weeks ago. I have emailed them 3 times and no response. Do not book Pimlico Plumbers to do any work, they clearly have a dreadful reputation for a reason. Thanks to Krystelle for replying below (I have not had a single response to any of my emails over the last 3 weeks but funnily enough writing a public review is the only way I have had a response. Unfortunately they are either mis informed or lying for the sake of saving face as I still have no refund. I cannot warn anyone enough not to use this company. They are complete crooks. I was warned about over priced shoddy work and installing things that weren’t needed.

Google

This company does what other service providers only promise. They were quick, informative, offered great advice, and listened to my concerns. With two toddlers and no heating, they had someone professional in and out of my home within hours. Really happy with the service — I’ll use them again if needed and recommend to others.

Google

Hired a plumber to survey our new flat before purchase and was told I'd receive a quote for the required works. Despite chasing multiple times over three weeks, I never received anything back. Now at risk of delaying completion because I have no quote to submit to the solicitors. Absolutely terrible service — unreliable, unresponsive, and failed to deliver on promises again and again. Would not recommend.

Google

Pimlico Plumber’s service has been very poor. We contacted Pimlico for installing light fixtures and replacing our water cylinder; as well as getting a quote for installing a pump. We had poor experience with their electricians, plumbers, and their customer service team. The electrician Pimlico sent out for our lighting, Nathan, raised concerns by not arriving on time (many hours late). He arrived, installed the light, but didn’t have the right dimmer for our project so was scheduled to return. As we progressed with the water cylinder we got contradictory information- was told we could put a pump on which would solve matters- an additional fuse spur was needed, so the electrician was sent back to replace our entire fuse box and add the fuse spur. When he Nathan returned, he insisted I pay him in cash (in addition to the invoice I paid to Pimlico)- and wouldn’t leave my home until I paid him the cash. He also took a set of our door keys without our permission, and only returned them once we confronted him about it. This made us very uncomfortable, I called the office to voice concerns- even sent in a formal complaint over being pressured to pay him in cash, him taking our keys, and I asked they send out another electrician to finish the job as we lost trust in Nathan. Pimlico sent Olly to complete the fuse work, but they never addressed the issue of the cash request or the taking of our keys. We wanted our electricity back on so we accepted the other electrician attending. He came, said the workmanship was sloppy, but said things were fixed and left. We then hit another issue as the original plumber left Pimlico and tried to convince us that we should hire him direct. Pimlico told us we would need another of their plumbers to inspect and quote, and start the process all over. The new Pimlico plumber quoted us for a much larger water cylinder than requested, and we were told the pump wouldn’t resolve our issue. We felt very confused that Pimlico’s own plumber had given us the wrong advice. We ended up going elsewhere and had a system installed that was much higher quality than what was quoted by Pimlico, for about 40% less. The most frustrating part of all this is that when the plumber we chose (not Pimlico) came out to check the electrics, they found our fuse box was not installed correctly and was unsafe. Pimlico’s electrician had not attached the fuse box securely to the wall, they didn’t use fire sealant on the incoming wires as specified by the box’s manufacturer, and the busbar was missing. The lack of busbar was not only dangerous for us as a consumer, but had caused a fault on our system that required replacing the fuse to our kitchen. This caused us to incur an additional £130 to fix the kitchen fuse but also the problem that our fuse box was unsafe. We immediately raised another complaint with Pimlico Plumbers about the negligent work, and the customer service we’ve received from Molly has been very poor. We have been told that the busbar and fire sealant isn’t necessary (which isn’t the case!), and have had them refuse to reimburse us for the costs we incurred from their fault. They’ve offered to come back and install the busbar, after our insistence that this is necessary for the unit to be safe for consumers, but Pimlico’s customer service said we should be grateful they were offering to do this free of charge (technically this is required under the consumer rights act so there’s no “generosity” on Pimlico’s part). We still feel uncomfortable- they had already sent out Olly after Nathan who had said the electrics were done correctly; only for us to find this was not the case and there were serious faults- how are we expected to trust Pimlico a 3rd time? Overall, we have had an awful time of dealing with this company. From perceived upselling to poor and faulty workmanship, unacceptable behavior from their technicians, and the argumentative and rude behavior of the customer service team who don’t handle complaints reasonably. We will not be using Pimlico Plumbers again.

Google

It's the worst experience in my life. I have an issue with ceiling fan, the electrican come to check, but damaged ceiling, I have to wait 2 weeks for customer service to respond. The second electrican ask me to pay estimated work time, not actual work hours. And fan they supplied is £200 more than what I found. Never use them again.

Google

Pimlico Plumbers were easy to contact and a plumber came out swiftly to fix the problem with our toilet. The toilet was fixed quickly (even after the plumber having to source a new part at the shops)All sorted within an hour of arriving. Would recommend Pimlico Plumbers.

Google

Called Pimlico Plumbers due to a leak from my toilet. Chris arrived in less than 30 minutes, diagnosed the issue, went to a local suppliers to pick up the required parts and resolved the problem within a couple of hours. Skilled and professional plumber and excellent customer service. Highly recommend.

Google

Worst plumbing service. Stole money. The my used to be good, now they steal money, try to charge £1000+vat and did nothing for the first hour. Spoke to the staff they said nothing they can do. They have lost my whole portfolio due to this greedy and unsatisfactory work. They did nothing but waste time and not even stop the leak in the first hour. Pathetic. Never again.

Google

Can’t speak highly enough of this company — they installed a compact basin in my families cloakroom perfectly. Friendly team, quality work, and great value.

Google

We had a visit from Michael today and he was wonderful. Extremely professional, tidy, and explained everything he was doing. Honestly, it was like pimlico plumbers & entertainment. Whoever does your marketing & advertising should follow him around for your social media because he is a gem! He assessed everything and diagnosed the issues with confidence. I would not hesitate to recommend him and will definitely be requesting him for future services we may need.

Google

the service has gone down rapidly. The plumbers try to talk and waste as much time as possible to rake up hours.. A 10 minute job will be squeezed out into a 2 h job. classic modus operandi nowadays. Pretending to be serious first they asses and talk for 30 minutes go to van and big bla bla. Instead of getting to job and do what they are paid for. Will not use them anymore. The plumbers think their customers are stupid but I have built 3 houses and know my stuff. Imagine what they would tell a wouse wife or someone with any clue. After 1 hour wasting time I told him he he should have done it in the first palce and he agreed. I had Thames Water professional plumbers see working with pipes. In 30 Minutes they installed 2m of pipes, meters and other things. Pimlico is just wasting tiem to rake of a big bill. The Client service is just as bad and as their plumbers. The only aim is waste your time. Please do not post that you are willing to look into this bad job. The only aim of client service is again to waste your tme. They care about their dodgy franchisees. The plumbers are not employed but franchisees and obvisously PP rely on those poor plumbers who cannot find honest work in the normal environment. Client service will again waste your time. The real the phoney writeup of their rogue plumbers and ignore the reality. Modus operandi overall is: delay and squeeze out time. No one is interested in solving your problems or doing an honest job done in a correct porper manner in a decent time frame.

Google

Completely unprofessional and deceitful company. Misadvising on duration of services to over charge by 15’ increments. Very rude manager refusing to take accountability for poor business practices. Will take down the legal route

Google

2 hours and £80 of parts to fix a sink. Mark up is inevitably steep. I'd thought a reputable name would be worthwhile, but will not use again - find a local guy, less likely to get conned.

Google

Waste of money They charged me £30 for “extra materials” for one minute of drilling and a bit of tape, which he already had on himself, he charged me for two hours of work when one hour of that was spent going back and fort his car, even after understanding the full job scope, when I voiced my dissatisfaction, I got a lecture on how difficult it is to drive and park in London, and I wouldn’t understand and and need to know that, if I’m paying an extra £150 for you to play around with your car I think it is fair that I complain about it. Never using this place again, their pricing is a scam and they drag out jobs on purpose to charge you more.

Google

DAYLIGHT ROBBERY, MISLEADING SCAMMERS: Called Pimlico for a gas safety certificate which was £120 plus vat. The engineer said there was a problem with the ECV (emergency control valve) as it was seized and cannot be closed, saying they would have to call someone to replace it. He also said a bracket needed to be installed and he can do that. He quoted me £600 plus VAT. Under the impression that the valve replacement would cost money and take a while, as I needed the safety certificate, I agreed. The engineer had called Cadent which provides a FREE service and essentially just lubricated the valve. This was never made clear to me. Prior to their arrival, he installed a bracket which essentially required two screws to be drilled into the wall. The engineer charged me an ADDITIONAL £600 for installing a bracket ( the bracket itself costs £5) and waiting time for the engineer to lubricate the valve. I would never have agreed to this if I knew I was essentially paying for “waiting time” plus the bracket installation that we could’ve done ourselves. I was under the impression that a valve replacement was necessary (which would understandably cost more and take longer) and it was never suggested that the valve could be lubricated and serviced instead. This could’ve been done by us or the engineer himself and it was incredibly misleading. The engineer says he cannot touch the valve as it belonged to cadent but it doesn’t make sense that he could do all the checks on it and turn it but not spray lubricant on it???? It seemed highly dishonest and £600 cannot be justified. Will not use again and do not recommend

Google

Update: I have used Pimlico Plumbers on a few occasions. Mostly they have been ok. Over the past couple of years I have found the work quality has gone down but the rates remain very expensive. Recently, I had a problem with a leak in my waste pipe on the outside of my property, which was coming from my guest bathroom. The pipe was above the kitchen extension between the first and second floor. They sent a plumber out who looked at it from the street. He didn’t even ask to come in to have a look at it from the bedroom window right next to it. He just said I would need scaffolding to reach it. I then got a quote through saying once I had the scaffolding in place the job estimate would be £1400 for 2 men for 4 hrs! I got charged £150 for that useless advice! I thought it was a crazy estimate, so got another plumber out. He managed to fix the problem from the bedroom window and main bathroom window and took less than an hour, costing me £144. Update: Pimlico Plumbers have now looked into my complaint and have said I am not entitled to a refund. I didn’t actually ask for one, they contacted me after I posted my review. I still think the plumber should have looked at the leak from either of the two windows next to the pipe, instead of making assumptions from the street. If he had he would have seen that the clip needed replacing ( which was put back lower down) and the pipe needed twisting back into place. Even if they did still did need scaffolding for health and safety reasons, how on earth would that work need 2 men for 4 hours! Photo added below.

Google

Disgusting company They’ll happily charge £550 to drill a hole and run a new hose pipe, and tell you with a straight face it’s value for money. They also wouldn’t know customer service, if it slapped them round the arse and said hello. And that’s before the “Customer Service Manager” gets involved — who lacks basic comprehension skills, and resorts to gaslighting and threatening language the minute you attempt to query anything. Do your homework and shop around, regardless of how bad the leak is, because these guys are not worth the hassle (or money). And beware of their emergency plumber site which mentions nothing about the minimum hour fee (regardless of any work being carried out). Because apparently that isn’t classified as a call-out fee..

Google

This was the gold standard of customer service! Reece arrived right on time, explained each step of the process and was very honest about the problems. There was no sales push just genuine helpfulness. A huge help in a stressful situation

Google

Excellent. Speedy clear and helpful. Thorough yet did not extend time to increase fee. Very honest workman and response on phone was also very helpful

Google

Do not book 1 hour service. Called 1.5hours later to say it will be another 3 hours .I have paid £150 on booking for you to tell me it will be attended within one hour. Never happened! You promised a discount, never received it. The man came the next day and charged another £467.50!!!Upon booking you said your hourly rate was £150 plus vat…The man arrived 9am and left 11am.What exactly the charge was for!!!!??? What a disgusting service. The man that arrived was super rude and made very inappropriate and unprofessional comments. You should be ashamed running this sort of business.

Google

Comparable pricing for a large professional company like this. Glen H was prompt, professional, polite and a good chat. Will use again .

Google

Excellent and timely service from the very professional Pimlico Plumbers in replacing what I think is called a ball-cock shut-off valve in the downstairs loo (maybe 38 years old?) which had completely failed (probably due to limescale buildup) as well as fixing a leak onto the floor from the overflow pipe itself, all of which was causing higher bills on my water meter. As part of the repair, Harry went the extra mile and installed a stop-cock in the water supply to the loo so that, if there were to be any future issues, there won’t be any need to drain the entire cold water tank before repairs can begin!

Google

Do not use under any circumstances. One of the least competent and most dishonest companies I've ever dealt with: - Requested a pre-purchase roofing survey in April 2025. - Report delivered was a few lines typed onto an invoice document. Fell far far short of the report promised on their website. Was frankly too embarrassingly poor to send to solicitor. - 3 weeks of chasing/no response before PP admit this is a "new area" and there are "teething problems". Promise a new report in 1 week. - Fail to deliver new report. Manager handling case "in meetings"/"at lunch" i.e. too cowardly to take any calls and take accountability. - Customer service agrees to full refund after formal complaint. - Refund request lost by their accounts team. - Complaints manager "on lunch" today every time I call (long lunches at PPnit seems). Compounding f-ups and staff have been dishonest and lazy throughout. No callbacks. No replies to emails. Nothing. They would have taken our money and walked if we hadn't chased them dozens of times.

Google

Started with great customer service on the phone and got even better from there. Immediate availability and the service man who came (Anthony) was brilliant — punctual, experienced, and personable. He solved the problem with our boiler and also fixed other lingering issues. Pricey but worth it.

Google

EDIT: It has been a full week and they haven't reached out to me so I'm moving the review to one star from the initial two. Very underwhelming experience with Pimlico Plumbers. To their credit, they were quick to book an initial assessment of the work, hence not getting 1 star. However, after a vague quote on further works and four chaser emails, it seems they're not actually interested in carrying out the additional work.

Google

I live in an apartment block in Kensington, London. It is approximately 30 years old and is starting to experience various problems. I have recently asked Pimlico Plumbers to do the following four things for me: 1. Replace highly corroded hot water tank with instant water heater. 2. Replace leaking bath overflow and waste. 3. Replace light fitting in bathroom. 4. Replace broken power socket. The first item was a collaboration between the following three people from Pimlico Plumbers Michael Buckley (plumber) Adam Gardner (electrician) Chris Attrill (plumber) The second item was done by Michael with some assistance by Adam. The third and fourth were done by Adam. All three people did absolutely brilliant jobs, going the extra mile when necessary. Replacing the hot water tank with the instant water heater was a massive struggle. Michael and Chris had to cut the tank into very small pieces in order to get it through a hatch in the false ceiling. This was a massive operation. When they first installed the instant water heater, it did not work due to a fault with the heater itself. Michael then exchanged the heater for another one of the same model. Again, it did not work so it must have been a bad batch. Michael then tried again with another heater, this time from a different manufacturer and it worked. The working heater is the Stiebel Eltron DCE-X 10/12 Premium. I would again like to say that all three people from Pimlico Plumbers did absolutely brilliant jobs, going the extra mile when necessary.

Google

I had a disappointing experience with Pimlico. I booked an engineer to diagnose a boiler issue. The engineer arrived unprepared, lacked the basic tools needed to access the system, and provided speculative advice rather than a proper assessment or fix. I was charged £150 for a visit that resolved nothing. When I raised a formal complaint, my concerns were initially dismissed. After nearly two months of being ignored, I had to prepare a formal legal claim. Only then did Pimlico issue a refund — but without any admission of responsibility. I appreciate the eventual refund, but the delay, poor communication, and unprofessional handling of the issue left a very poor impression. I would not use their services again and advise others to be cautious. UPDATE: Thank you for your reply. I’m not seeking anything further, but I want to clarify that the refund was only issued after I had initiated formal legal action, so it wasn’t purely a goodwill gesture. Also, advertising “no call-out charge” while applying a non-refundable minimum charge is confusing and misleading. I hope future customers benefit from clearer communication and greater transparency.

Google

Superior service, phone answered immediately, v knowledgeable receptionist, plumber dispatched within an hour. Plumber was lovely according to my aging parents. He spoke with me on the phone and informed me of my options including pricing. You get what you pay for! The service is completely professional.

Google

They charged me a £120 deposit and the guy came over to just ‘have a look’. This was despite me clearly giving instructions on exactly what needs doing and what equipment they need to bring. He then tried to charge me £1000 for painting a 6.5m2 wall and putting on six slat panels... and then also said I need to pay another £120 deposit. Excuse me? I didn’t go ahead with it and instead found another carpenter on the ‘My Builder’ app who did the job for a third of the price that Plimico tried robbing me out of, and he was top quality. I would not recommend these guys at all - their labourers lack passion and will try charge you extortionate prices! You will find MUCH better people on the My Builder app.

Google

Just be aware of this company. I called Pimlico Plumber to book a plumber who came recommended by our neighbour. At the time of booking, I was told it would be him. However, on the day, a completely different plumber turned up without any prior notice. He stayed for around 5 hours, frequently going back and forth to his van. In the end, we were charged for 5.5 hours, totaling £850. No leak was found and nothing was actually fixed. We're now left with the same unresolved issue and have to look for a different solution. Very disappointing experience and not what we expected based on the recommendation.

Google

I was advised not to use them and I should have listened. They left the property after 10minutes as they felt they couldn’t turn off the stop cock. They charged £150 without carrying out any work. There are much cheaper options in the area. I have the right to a refund or price reduction if the plumber fails to perform the work with reasonable care and skill, or if the work cannot be completed under the consumer rights act of 2015. So I will pursue this further.

Google

Reliable quality service and always turn up on time. A bit pricier than your average plumber but they do the job once and well

Google

Prompt arrival. (Within a hour of calling to report a problem.) Top notch workmanship. Kept me informed of what was being done and associated costs. I used Pimlico Plumbers to fix complications from a dodgy new boiler installation by a tradesman from Boiler Central just a year ago. Not the cheapest, but if I had used Pimlico Plumbers in the first place, I would have made significant savings in the long run. Quality is always worth the money.

Google

First and last time using this company. I clearly explained the issue with our air conditioning system when I called them to book, expecting them to come prepared to fix it. Instead, they arrived just to reiterate what I already knew, with no real intention of resolving the problem. It felt like the main goal was to pitch a follow up visit rather than provide a solution. A complete waste of time and money!

Google

We had one guy quoting 500 and another quoting 6000 for the exact same job (other placed quoted somewhere between 500 and 800) we had to pay 120 for each assessment which was our fault actually. Customer service representatives are usually super helpful but not the one I spoke to last regarding the difference in two quotes she just tried everything she can so we can proceed with the ridiculous quote. The second engineer that came out barely even looked at the issue before giving us the 6k quote 😭 ***update*** GC doors did the job for less than £400

Google

I contacted Pimlico in regards to a broken heated towel rail. Sophie visited to assess the damage. She was friendly and explained the options to me clearly. The next day, she replaced the towel rail and hooked everything up, etc. Did so very quickly. Price was alright, considering what I feared. Definitely will keep them in mind in future.

Google

I was charged £150 for a 7-minute call-out where the engineer confirmed the exact fault I had already suspected and mentioned when booking. The invoice listed the part and labour estimate with no clear indication that labour would be an additional £150 per hour on top of the call-out fee. Only when I called to book the actual repair was this mentioned, meaning the full job could have cost up to £600 — completely disproportionate. Poor transparency and not good value for money. I won’t be using them again.

Google

Excellent service. I had a new roof put in by another company last February and only four months later, the roof had a leak. Logan diagnosed the problem and was able to repair the extremely poor original roofing job in only a week. I am very pleased with the response and the professional level of the work. I have had an excellent experience with this company and I have been using them for many years - I would really recommend using these guys. They may be more expensive, but you get what you pay for :)

Google

Extortionate cost for what should have been a simple job. They claim by the hour and the incorrect advice was given on the first visit which we followed and then got charged more for! Formal complaint not resolved satisfactorily at all and will not be using them again.

Google

If you happen upon this review then I implore you to take it seriously. Pimlico are desperate to send people to your house, for you only then to be told ‘we don’t do that’ or ‘that’s not covered’! But then they’ve got you, this starts their magic clock. £120 for the first hour (handyman) is a rip off anyway, and then they charge you £30 per 15mins after the first hour. So for me - never again. Customer service just repeat themselves and deny all logic (I.e I have time stamps on my doorbell of when he arrived and left, but they calculate it based on GPS… scam)

Google

AVOID this company. £390 down and they made the plumbing worse. When booking the engineer, I explained I didn’t know my boiler type. The agent on the phone said: “Well, what is it - a spaceship?” I booked two separate jobs, paying separately, but the company merged them without my consent. Neither jobs were completed. Now the invoicing is unclear and misleading. When the engineer came, he admitted he wasn’t a HIU specialist but said he’d “worked on a few.” He spent most of the visit calling someone or Googling instructions. Eventually, he attempted a “make or break” fix - without explaining that this would leave me with no heating. The hot water still didn’t work, and he left without a timeline or clear plan for fixing anything. When I discovered I had no heating, I called the office and was told, “You didn’t double-check the heating before he left?” The engineer said I’d need to pay another call-out fee. I explained I was now worse off than when we started. He said: “Since I live in a block of flats, it wouldn’t get cold.” Eventually, he came back, saying he'd fix it as a “goodwill gesture” because I was “getting upset on the phone.” The heating was eventually restored, but the hot water still didn’t work, and there was still no timeline or resolution. I called again to request a HIU specialist. I was on the phone for an hour. I was told I’d either be charged more or nothing, depending on whether the non-specialist’s work was “deemed correct.” There is no direct line for customer service, and the follow-up would take 2–5 days. When a customer service agent did get in touch via email, they were not helpful or empathetic to the situation. Finally, a HIU specialist came - he was initially helpful but then left me with no heating again. He was then rude and unprofessional on the phone. I then contacted another plumbing company and they came and fixed the hot water and heating within a few days. Pimlico Plumbers operates in a way that feels deliberately exploitative. Absolutely awful experience. AVOID. *Not addressed in January - no help or resolution from customer services was given.

Google

Absolute disaster. Plumber came out on a bank holiday for a leak. They took a deposit of £150 before he arrived. Then he spent 4 hours looking for the leak. Didn’t find it and still charged an extra £300… got a different lad in the next day and he found and fixed it within 2 hours… contacted Pimlico for a refund and an explanation and nothing was given. Hustlers.

Google

Please do not use them ever again! Terrible service; it's all about the money and zero customer care. Our toilet flush was broken, so they fixed it temporarily. However, a few hours after they left, the water was running everywhere. We called them back and to our surprise, they recommended changing the toilet flush altogether, even though we had already paid £390 for the parts. We were happy to change the toilet flush, but they did not say anything so they can make more money on the next their next visit. Dodgy!!! Honestly, DO NOT TRUST THEM!!!

Google

This review is about a service that occured a month ago, but is relevant. The plumber came to fix a leaky boiler. He spent literally two minutes in my house, informed us that we should get a heat pump and Pimlico charged us £140. He made no attempt to diagnose or fix the problem. We've been without hot water and heating ever since. We tried to get a heat pump but no luck. I would never use Pimlico again.

Google

I've used Pimlico Plumbers services a few times now and every time the customer service is quick and easy. I've always managed to book someone to come in the next few days, and every engineer that has come to fix various problems around the house have been excellent. Always polite, knowledgeable and speedy. The last time we had Roy Abbott come to do various electricity related jobs around the house and everything went swimmingly. He was polite, professional and explained everything he was doing and things we needed to know to avoid problems in the future. I absolutely recommend.

Google

I was charged for nearly a £1000 for a toilet push button disconnected from the cistern. I am not sure if the whole valve was changed or repaired. I cant check as the access has been screwed. Very expensive for a little job. Was visited once to see the problem nothing has been done by the plumber but charged £150 upfront.