Polden Plumbing & Heating
4.8(60)Folkestone • WaterSafe




About
Based in Folkestone, Polden Plumbing & Heating provides plumbing and heating solutions across Folkestone and Kent. Their coverage takes in both domestic work and landlord work, with free quotes available for their customers.
Their core heating services focus on boiler installations, boiler repairs, and routine boiler servicing. For property rental requirements, they carry out landlord safety certifications, and they also undertake complete bathroom renovations.
Polden Plumbing & Heating holds a listing on the WaterSafe register under member number 144214.
Services
- Request quote
Boiler Installations
- Request quote
Boiler Repairs
- Request quote
Boiler Servicing
- Request quote
Bathroom Renovations
- Request quote
Landlord Safety Certifications
Reviews
4.8
Polden Plumbing & Heating is widely appreciated for swift communication, punctuality, and clear, fair pricing. Customers frequently note that Shaun and Aaron work tidily and efficiently, handling boiler replacements, heating repairs, system power flushes, and general plumbing jobs with minimal fuss. While isolated reviews mention unresolved faults or follow-up issues, most clients highlight honest advice and a reliable, friendly approach.
Shaun was fantastic. His work was extremely fast and really high quality, and the explanation alongside and through the process was really insightful. Would highly recommend!!!
Shaun was quick to respond and did a great job at a reasonable price. I would highly recommend him to anyone who needs a decent plumber
Sean and Aaron arrived on time, worked hard to complete the job and sort a couple of problems from previous plumbers, flushing the heating system plus pipework repairs. Highly recommended.
Gas Hob fitted. Dymchurch. Shaun arrived promptly, set to work immediately and had everything done quickly. He has excellent customer service experience and a fast no fuss attitude. Highly recommended.
Always replies, does exactly what he said he will do and at a fair price. Quality reliable trades people are hard to come across and I will happily recommend Shaun to anyone that needs a plumber.
Very friendly, helpful, and professional.
Amazing service from this company, fitted me in very quickly and was so professional. Thank you so Much
I've had a boiler repair, taps changed in the bathroom and some other minor repairs in the house carried out. I experienced a very good standard of support and a very high quality of work. I'll be using them again.
Very good service from,start to finish. First call Shaun was there within 2hrs. Quote also arrived the same day. New boiler installed within a week. Would highly recommended
Shan replied within hours of my contact to arrange to service my boiler. He cam as arranged came to service my boiler. Did a professional job at a reasonable price. Nice man as well and would recommend him. Eugene
Polden's are the most professional, competitively priced and thoroughly decent trades people I have ever had the pleasure of working with. The quality of their work is first class and they are always ready to solve problems in a fast and reliable manner. I can't recommend them highly enough and will definitely be using them again.
Excellent service. Came at very short notice to sort out a broken shower in my elderly mother's bathroom. No call out fee was charged and he gave good advice and sorted the job within the week and at a very reasonable price. I would definitely recommend him.
I cannot recommend Shaun and Aaron enough. Punctual, polite and friendly. They completely sorted out our boiler and heating system - and charged a very reasonable fee. They also cleaned up after themselves - and our dog really like them too.
Shaun and Aaron have been here twice in recent weeks, to flush the system and to service the boiler. They arrived as planned, did a good job and the prices were reasonable - what more could one want! Thank you Shaun and Aaron.
Came back from holiday to find our underfloor heating not working! Polden Plumbing and Heating Ltd came up on our local forum as experienced with this type of heating. Contacted Shaun by phone and he was able to come out straight away. He quickly identified the problem- faulty valve, sourced a new one, fitted it and checked the system all in under 2 hours. Great service, great knowledge and skill. Would thoroughly recommend him to anyone with underfloor heating issues.
Shaun and Aaron, we're brilliant, arrived when they said, were very considerate, efficient and very professional. Our new boiler was fitted and running within a few hours. I can highly recommend Polden Plumbing and Heating, thank you, and well done, fantastic service
I phoned last week to enquire about a new boiler, one week later it has been fitted, no fuss, no hidden costs, very professional. Highly recommended
Fixed my old boiler very, very quickly and at a great price. Plus he's a very nice man and doesn't mess about. Totally recommended.
Best plumber you could wish for. Shaun from Polden Plumbing and Heating is highly recommended. Very good professional work to a very high standard. From diagnosis to repair, you can't go wrong. Thank you Polden plumbing.
Prompt reliable and reasonable price. Thank you
Shaun came to our rescue after our boiler was condemned. Everything about him was top class. He responded quicker than everyone else, provided an excellent quote, he even offered to come out on his day off early in the morning so that we had a boiler. Shaun and Aaron came early on Saturday and worked quickly and carefully delivering our new boiler. They were both really professional and very easy to talk with. They came across as really decent hard working people. We will be using them from now on for all our boiler needs. We cannot recommend them highly enough. Fabulous service. Thanks chaps.
I called Shaun to fix a major leak in a very tight kitchen cupboard in our flat. He arrived early and got to work straight away. He repaired a main water pipe and then put the zip tap back - working- great price. thank you- much appreciated- would recommend Shaun. I am going to use him when I replace my kitchen.
Polden Plumbing did an excellent job replacing our boiler. They were friendly, expert and worked hard. They inspired confidence. Would definitely recommend them!
Those are the worst craftsmen possible. they diagnose one, they replace another and charge a fee. then they said they broke another one and wanted us to pay more. irresponsible work.
Great job! great communication, tidy and fair price. Fitted an under sink water heater serving two sinks.
disgusting service, he charged me £240 for boiler repair. but as soon as he comes out my boiler door still can't get hot water. I contacted him and he said he didn't know. a disgusting worker 🥶. I hope people don't run into him.
Shaun was very responsive, work was completed quickly and professionally. I would recommend Polden plumbing and heating.
Efficient, knowledgeable, friendly and timely. Great job, thank you!
Two radiators were replaced and various minor plumbing jobs were carried out. The standard of service was excellent! I am delighted to have found such a reliable and competent plumber. I can’t recommend him enough!
Efficient and professional service.
Great job replacing an old boiler with a new combi - fair price with 3 options. Very prompt and knowledgable attention. Shaun and Aaron worked like Trojans and did the job in 1 day - very pleased and strongly recommended.
Very good professional work of a very high standard. The speed of the time frame from assessment to quote to the onset of work is exceptional. Shaun is reliable, efficient and trustworthy with an energetic work ethos. I highly recommend Shaun and Polden Plumbing and Heating.
Poldens are top drawer. Have been dealing with Shaun for a couple of weeks ànd what comes across is the attention to detail and real care for the customers and the local community in general.
We just moved into a new but old lovely house in Cheriton and really happy with this company's service. Was helpful and responsive beforehand ref a gas survey of the property and quote. Came out soon after we moved in and did a power flush of our gas boiler and central heating water system, new hob installation and fault diagnosis on radiators. Shaun and his team are honest and nice to have around and we felt the work was very fairly priced. They came on time and were very thorough so will be our gassafe /plumbing+ heating people from here on in!
I recently moved house and needed advice with regard to the workings of the hot water boiler. I contacted Shaun at Polden Plumbing and Heating who quickly arranged a visit the following day. His advice, assistance and expertise were invaluable and greatly appreciated. I would recommend him and the company to others.
Excellent service. I needed work carried out quickly and Polden delivered. Highly recommended
Very efficient, prompt and polite. Happy with the the work and will be using again.
Nice chap, came round within an hour of us ringing and sorted it out within 20 minutes. Very friendly and reasonable priced. I have saved him in my phone for future reference 🙂
Professional and on time, first class service.
Shaun did such a good job repairing our boiler. Will be using his company again if we ever run into any more plumbing or heating issues, thanks again!
I contacted Shaun as my heating and hot water didn't work, he messaged straight away and visited to assess the problem. He gave honest advice and recommendations Four days later I had a new, bigger and more efficient boiler. I highly recommend. Shaun and his son. They arrived when they said they would, worked all day. Would not use anyone else. Am now picking a new bathroom suite for Shaun to do. Thanks Shaun
Useful problem solving, plus a boiler service. Great service
I have used Polden plumbing for many years and have found them to be excellent in every way. I cannot fault them .
Quick and efficient replacement of boiler. Highly recommended
Great services
Air Heat Pump Service carried out. Excellent and professional all round.
Installed new boiler in less than a day and my house was left clean and tidy afterwards. Very professional and would definitely recommend.
Shaun responded to my website enquiry the same day, he gave me 3 price options for boilers. He was very efficient & service was 5star. I would definitely use again & recommend. Thank you.
Shaun was quick and efficient at locating source of the problem.
they were great - just got on with the job.
Arrived on time. Good clean job. Professional and friendly. Would definitely recommend.
Would highly recommend. Very reliable, professional. Quickly identified the fault, ordered parts and repaired at a reasonable cost.
Making a public review must be honest and accurate and this, my review, is based in these two principles. I don’t recognise the following statement on the Polden plumbing & heating website: “ We are local reliable,trustworthy” I made contact with this plumbing firm on the 21 June 2021 and was visited by them shorlty afterwards. The knowledge level is clearly evident. Sadly, being reliable isn't in their make-up. Promises, promises and promise has never happened. I am disappointed in what they stand for and wish no further engagement with them. They have a lot to learn as a new business and I wish them well in their endeavours.
very helpful
Brilliant service and would highly recommend . Fair and honest
Called as my boiler wasn't working, diagnosed fault, then gave me the options of repair or replace, chose replace. On morning of install, arrived on time, showed me how to use the boiler post installation. Very professional. Would highly recommend
Needed a guy to fix a tap quick as it had come loose in the kitchen and called polden plumbing and heating and he come round as soon as he could and he so professional and good price so now he the go to guy for any plumbing work , so give him a go you will not be disappointed
Location
Opening times
- Monday7:00 AM – 5:00 PM
- Tuesday7:00 AM – 5:00 PM
- Wednesday7:00 AM – 5:00 PM
- Thursday7:00 AM – 5:00 PM
- Friday7:00 AM – 5:00 PM
- SaturdayClosed
- SundayClosed
Other plumbers nearby
Also available in Folkestone
Is this your business?
Claiming it is free — book a quick call and we’ll hand it over so you can edit your details, add photos and take bookings direct.

