Aspect Plumbing & Heating Limited
3.2(10)Knowsley
About
Aspect Plumbing & Heating Limited is based in Knowsley and has been trading since 2006, covering the North West. They take on plumbing and heating work, including commercial work. Customers say they are honest and reliable, attend on time and do a professional and competent job.
Reviews
3.2
Aspect Plumbing & Heating Limited gets mixed reports. One reviewer said the firm installed a replacement boiler and has serviced it yearly with professional, competent work. Another praised two named staff for arriving on time, completing a washing machine cold water feed in good time and fetching a waste pipe, and said they would use the firm again. Some reviewers called it honest and reliable, and one said a job was well done. But others reported serious problems: one said only one of three booked issues was partly dealt with and that promised callbacks never came, another said the plumber walked out halfway through a paid job and stopped responding, and a third said the firm could not repair a faulty boiler valve and did not accept responsibility.
Wrong company...
My experience with Aspect Plumbing has been nothing short of a nightmare. I booked them to fix THREE plumbing issues, after being explicitly assured over the phone (multiple times) that everything would be handled in one visit by a single professional. This was a complete lie. When they arrived, they only partially addressed ONE issue. The engineer openly admitted he had neither the tools nor the expertise to handle the remaining problems — something they never disclosed beforehand. Yet they still happily took my money. What followed was a disgraceful series of over a dozen calls, with me repeatedly chasing them for updates, explanations, and resolutions. Each time I was promised a call back — none ever came. Even after formally submitting a legal Subject Access Request (SAR) to get call recordings and internal notes to support my complaint, they ignored the legal deadline and left me completely in the dark. Aspect has demonstrated astonishing incompetence and a total lack of integrity. If you value your time, money, and sanity, stay far away from this company. There are many honest and professional alternatives — Aspect is absolutely not one of them.
From install of replacement boiler a couple of years back to my yearly service they've been professional and competent.
Paul and Joe came to install a cold water feed etc for my washing machine. Attended on time, lovely genuine guys. Job completed in good time, including going out to get a waste pipe for me. Will definitely use again. Price was very good. Overall i would highly recommend these guys. Thank you. Best wishes Kath ( otherwise known as Mrs Doubtfire)
Very good and honest company to deal with.
Honest, reliable and professional company and all the staff are a pleasure to deal with.
Job well done.
DO NOT USE THIS PLUMBER!!!! He comes across professional enough when you meet him but once he's got the job he never responds to text/calls/messages. He walked out half way through a job (having been paid!!!) and never came back. DO NOT USE THIS PLUMBER, EVER! Absolute cowboy!
Unbeleivably bad service. Unable to repair a simple faulty valve in my boiler. Unable to accept responsibility despite 10’s of emails and calls with several departments. Will never use again and advise everyone the same.
Area
Additional information
- Incorporated 2006
- MCS OFT-502066
- Commercial work
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