S O'BRIEN HEATING SOLUTIONS LIMITED

Friendly chap very thorough checked everything thoroughly all seems to be working well Stayed until all working well Turned up on time had a good sense of humour

Andy was fantastic! Excellent time keeping and competent in all aspects of his job. Super friendly and polite. Couldn't have asked for better service!

Technician was very polite, professional and helpful. Boiler service was quick and uncomplicated and he even took a quick look at another issue which turned out not to be boiler related but at least pointed me in the right direction.

I can't rate this company highly enough. From start to finish I have received nothing but professional high quality service. After previously having a boiler service from Worcester Bosch only back in January it was very clear that I was still having issues and they weren’t prepared to come out again without charging me another £368 so I contacted S O’Briens and I chose them from their reviews online, they promptly got me booked in within a few days. The engineer who came was very thorough, knowledgeable and honest with my repair and rectified the issue straight away. ( something Worcester Bosch should’ve done the first time but they didn’t) Their customer service is outstanding and I wouldn’t hesitate to use them again and again. I will be recommending them to all my friends and family.

Andy from S O’Brien Heating Solutions was brilliant. Really polite, turned up on time, and found the problem with our boiler straight away. He had it fixed quickly and the price was far more reasonable than we expected. Great service all round, we’ll definitely use them again.

They managed to squeeze me in last minute for a boiler service. They were professional, friendly and efficient. Thanks

Quick, efficient, and friendly. Nice work!

Great service as always

I had a problem with my daughters boiler regarding its performance and potential safety, so I made a call on a recommendation to S O Brien heating solutions, and I have to say what a great call it was! The young lady I spoke to called Anna was absolutely brilliant, professional, articulate, empathetic! She booked my daughter in within a week making all the arrangements, top experience 🙌

Happy with my boiler service, Andy from S OBrien called before arrival and attended in time as promised

We have had a occasional thunder type noise coming from our Ideal H15 Central heating boiler, which has been tricky to establish the cause. When one of S O'Brien engineers unfortunately didn't find the cause a second engineer was sent free of charge to further investigate, & a ignition module was fitted. The second engineer (Jack) came across as very knowledgeable & explained to me what checks he was completing. This company is the only one I've found that flushes the heat exchanger as part of the annual service, which is important for the Ideal H15 boiler. I intend to use this company for our annual services & any other repair work in the future.

Liam was fabulous very friendly And sorted our boiler out would recommend this firm 100%

Great service all round, from the initial phone call to the office, to the engineer who visited. Adam was great, clearly explained what the issue was and what he would do to fix it! All got sorted in under an hour! Would high job recommend them if you have any issues with your boiler!

What an amazing service! Liam carried out a service of my boiler today and was fantastic. He arrived on time, was very friendly, respectful, and polite. He even offered to take his boots off. He's clearly very knowledgeable and I couldn't be happier with his attention to detail. What a legend, and I'll definitely be recommending him to my friends and family. Thank you Liam!!

Excellent service from booking right through to home visit. Polite and efficient, thank you

Great friendly service, fast, reasonable prices. Have used the boiler services for a number of years, and had repairs performed without issues.

Very friendly and helpful plumber. Managed to resolved our issues without any fuss. Highly recommended. Thank you.

Great job, very efficient

Arrived as planned, fitted new water heater, engineer area left clean and tidy, first class service.

O'Brien's replaced the gas fired water heater in my static caravan as part of a large scale programme and due to a manufactures fault in the existing units. What a 5star++++++ service from O'Briens, from Chloe in their office who did all the arranging, to Peter who came out and fitted the new boiler. Customer service off the scale. Chloe was so so helpful and when we agreed dates for the delivery of the new boiler and then the installation, every date was met. Then when Peter came to install again he not only arrived exactly when he said he would, he completed the install, talked me through the instructions for the new boiler and cleared away everything as if he had never been here - and better (if possible) after all of that - he was a really nice man. Thank you Chloe, Peter and O'Briens - John Easton

Heard great things about this company so decided to ask them for a quote when my boiler packed up. Quote was provided immediately, giving me a choice of boilers and warranty length and felt they provided me with all the information I needed to make an informed choice which suited my needs. Within a week an engineer came out and fitted my new boiler and you could barely tell he'd been there after. No mess, no fuss, very professional. First class service, would definitely recommend!

had an engineer to fix a new radiator good job clean and tidy would recommend them

Justin came out to sort my boiler which was whistling. Changed parts, tested, good as new! Highly recommend!

Aiden was excellent. Polite and efficient. Totally satisfied.

Aidan has been excellent in sorting our boiler - had picked and sorted the emergency.

I must say Ethan from S O'Brien came to my help like a God. He repaired my boiler and saved lots of money. He worked dedicatedly and with 100% efforts. I am very happy with your work. Thanks a lot.

Aidan serviced my boiler. Polite and efficient. No hesitation to recommend.

Excellent boiler service carried out by Aidan, very professional and friendly and he gave me very clear and helpful explanations of the work he'd carried out. Highly recommended.

Great no fuss service for our Boiler. Work done efficiently by Ethan. Would recommend these guys.

Excellent service. Liam from the company was sent to look at our boiler via our Hone Emergency insurance and was knowledgeable and helpful to assist in our repair.

S. O’Brien were recommended to me when I was searching for a company to replace my ancient gas boiler with a new combi. I studied their reviews and decided to approach them for a quote which was speedily supplied and very competitive in cost. The job was completed in an orderly, competent and professional manner. Consideration for the protection of my furniture and carpets was high on their list. Thank you Steve for your respect, diligence and expertise in performing your tasks. A job very well executed; I can’t praise them highly enough.

Brilliant service. Steve the engineer was excellent 👌

Excellent service. Fully recommend this company.

S O Brien's were recommended to me and would definitely recommend them to others, recently had them out to service the boiler and then to replace thermostat, Engineers both polite and professional, very respectful of my property. Office very quick to respond to emails / queries. 10/10

Great service

Ross and steve came to sort a problem at my property and where a pleasure to deal with and a great representation for the company

I cannot thank you enough for the fabulous response and help I got yesterday following a potentially big issue with a leak - Steve went above and beyond as did those behind the scenes Thank you You really do live your values as a company

Spot on service and communication for a boiler and gas fire service. Would recommend.

From conception to installation we've had magnificent service, Courteous, knowledgeable staff who arrived on time on the days scheduled. The installation went as planned, the engineers worked hard, (cannot praise "Jack" enough) clearing up any mess as the system was installed and with the minimum of impact to our home. Nothing was too much trouble including explaining its operation. A first class professional installation .

Great service, highly recommended!

The engineer was absolutely amazing, very professional and polite. We had no hot water and the company got an engineer out the same day and the parts was fitted same day too! Couldn’t fault this company, brilliant customer service from the engineers themselves and the staff in the office. Very happy with the service and I would 100% recommend to other people ☺️

Extremely unreliable service. I've had an appointment booked in for weeks and had taken time off work to facilitate it. On the day of the appointment this company rang me at midday to tell me that unfortunately they had to cancel and I would have to rebook for another appointment in over 3 weeks time! Clearly hold their customers time in very poor regard.

I had a new boiler installed by the team. They were punctual and informative and tidied up afterwards. I couldn’t recommend them enough and will be using them again in the future. Thank you!

Great service from Ilan Max (engineer). Quickly and efficiently rectified a recall issue with the Ideal Boiler and even helped with some general heating advice for our home. Would recommend

Service the boiler annually. Always helpful and friendly staff. Would highly recommend.

New boiler installation. Very pleased with the overall service from quotation through to installation. Would definitely call on their services again and would highly recommend to others.

Would have normally scored 5 due to the professionalism of company engineers. However as a disabled customer who suffers with anxiety when dealing with technology was never expecting my bill to be sent via email which I have not seen or told this is how they send their bill due to cost of postage. If i had been given this infirmation i would have used another company. Extremely rude woman from Finance Dept rang me as bill not paid. Made her aware not received my bill yet and verbally attacked by her and alleging I was told this is how they send bills. Told her as soon as I receive my paper bill I will do a bank transfer. She has cost the company my future business. Not good.

My only plumber, they've performed over and above what is required, on numerous occasions.

We are new home owners and our first boiler service was due, couldn’t fault the quality of service from booking to the engineer coming round! Great that they do monthly deals on Facebook so we managed to get an amazing price. Will definitely be using S O’Brien for all future services. Sarah from finance was lovely to speak to and spoke through all my questions. Thanks again

Had a one off boiler service today by Jack. He was very professional and answered any questions I had. Will definitely use S’Obriens again for any boiler or heating services.

Great local business, Steve and the team always deliver a 5 star service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Thank You Jack and team O’Brien. From answering the phone by the lovely lady at the company, to being booked in for a boiler service, to a visit from Jack to do the job, professionalism and efficiency abounded. I am from a fitted kitchen and bathroom background in sales and management over 37 years ( now retired), and would have been proud and pleased to have had them on my team. Well done and thanks again- we will be using you again. :-)

Our boiler was serviced by Jack. He was on time, very polite and very professional. The service was completed without any problems and he was very competent in his abilities. I would definitely recommend this company.

A huge thank you to all the team - especially Rob! We've had a number of unconnected plumbing issues this year and O'Brien's have consistently given quick, effective, professional support, from the company organisation to the engineers themselves. Most of the visits were organised for us via our emergency insurance cover, but the latest issue had to be covered ourselves. We could have used any company, but we had no hesitation in using O'Briens again. A particularly big thank you to Rob for all his support over the last two days. He was approachable, professional and had excellent communication about each step of the process. He went out of his way to get the parts ordered and fitted as quickly as possible. We hope our bad luck with plumbing has ended, but we know we are in safe hands for the future!!

Fantastic and professional service. Thanks so much Rob for repairing my boiler . A boiler service turned into a much bigger job! Within 48 hours Rob returned and repaired the problem . Very reliable and great customer service

We had our annual boiler serviced on 21st of June 2023 by Gordon. He got straight on with the job and was very professional and affable. We have no complaints at all and would be happy for him to service our boiler every year, or carry out any work that may be needed on it in the future.👍🏻 Many thanks.

Rob Green from the team attended to my boiler Saturday - excellent and professional service- very pleased thank you :0)

This company were sent out by Domestic and General to do a routine boiler service for my elderly parents. The engineer who came was very late and very verbally agressive to my parents throughout the visit. My parents felt intimidated by him and the whole episode left them quite distressed.

Excellent service. Ross was very professional and solved the problems.

The engineer who fixed the boiler was friendly, knowledgeable and very efficient.

Brilliant serviced my boiler very professional

We’ve been using Steve and the team for about 6 years. Really appreciate the teams efficiency and courteousness when on the job.

Booked for a boiler service and got an appointment for the very next day… got a call just before 8am with a time off the engineer and he arrived bang on time. Service completed in full and no problems which was good… professional company, very reasonable prices and I’m very happy with the service I received. Thanks again, will definitely be using you in the future.

We had our boiler serviced recently on behalf of British Gas. Manny was a delightful engineer who carried out an excellent job. Thank you

Manny did an excellent job with our boiler that stopped working! Thanks Manny Tirath

Manny serviced my boiler today. He is an exceptional engineer, good sense of humour. Respected my property and values. Fantastic service!

Boiler serviced by an engineer called Manny. Called beforehand to provide a timeslot of when he would attend. Very professional and knowledgeable as he explained the process. Great service

Annual gas boiler check and service in Fairford, competed by Steve. Kept us informed of arrival time, explained the service and complete the work promptly. Thanks Steve.

I was expecting a British Gas engineer but a sub contractor turned up instead. Manny was fantastic, he was thorough at his job and left me paperwork explaining all that he’s done. He was pleasant and polite. Thank you

Recently required my boiler to be serviced and British Gas arranged for someone to come over to make sure boiler was running efficiently. Manny was on time, polite and very knowledgeable, giving me some advice and tips on what I can do to maintain my boiler. Throughout Manny also respected my home. Highly recommend Manny for boiler service.

Manny was quick & professional. Even wore a mask which is a bonus. Explained very clearly what he needed to do and was able to do it in the time frame. Excellent work

Outstanding service I had received. Came on time and very professional, had a lovely chat. Once completed Ahmed even cleaned the top of the boiler for me as I was unable to reach. Thank you Ahmed.

We had our boiler serviced last week. Called a day before to allocate a time which saves me waiting between 8-1pm. Manny was polite friendly and very knowledgeable. He serviced our boiler on behalf of British Gas and he did a fab job!

We had our boiler serviced on behalf of British Gas. Manny was a polite and knowledgeable chap who done a cracking job and explained everything to me after. He was efficient on time and friendly. Highly recommended.

We had Ahmed come and fix our boiler. He did this quickly and efficiently. Hot water came back within minutes. Cannot fault him. Many thanks Ahmed.

We have had Ahmed come about to do the service

Manny called a day before confirming my appointment time slot. He serviced my boiler and all relevant checks done. He was very professional prompt and very polite. Thank you :)

Steve called ahead and advised on the time of his arrival for our annual boiler services, Steve had a friendly and polite manor, and it was great that he took the time to explain exactly what he was going to be doing. With energy costs at the front of everyone's mind steve explained how turning the boiler temp down can save us money and the importance of a regular heath check on the efficiency of the system. All round great service, well done Steve!!

Manny arrived on time today, happy & helpful. He serviced the boiler and brought it back to its optimal performance. He was very knowledgeable about what needed to be replaced in a short amount of time. Recommend this engineer and the company.

Boiler service was complete by Manny on behalf of British Gas. He did a thorough job and I was very pleased.Extremely professional polite and prompt. I personally liked that he called a day before to narrow down my 6hr time slot down to 2hr window. Thank you

On time, clean worker very professional

Just want to reccomend their engineer Shane who did an excellent boiler service for us.

Engineer serviced my boiler today (British Gas service plan customer), friendly engineer and thorough checks carried out, thank you and well done

Had a lovely man called Manny come over to do a service for us. He was so lovely and informative. Such a polite and nice guy and was very helpful. Highly recommend.

Our boiler stopped working so had an engineer out to assess the problem, once they discovered what the fault was they explained our options we decided to replace the boiler for a new one. They booked the fitting very promptly for us and the engineer who came was very polite, friendly and made sure everything was cleared up after the repair. He talked us through how to use the new boiler and ensured we didn’t have any other questions or concerns before leaving. Would highly recommend S.O’Brien, from start to finish the communication has been great and we have felt very looked after. Thanks so much!

Terrible customer service, engineers arrive early, dont call you... just disappear and leave you with wasted time off work. This was part of a British Gas contract but terrible communication and service when a simple call would have saved time and money. On calling to re-book they just claim everything is fine. Utter scam mongers avoid like the plague.

Sub contracted out by British Gas, Called to say “van broken down” on the day so could not attend. Will call tomorrow at 8am to give you a 2hr slot. Did not turn up. Contact British gas and this company had done nothing or even booked me in. Wasted a day at home. AVOID BAD CUSTOMER SERVICE

Prompt and professional repair at a very competitive price by polite and knowledgeable craftsman. Highly recommended.

British gas sent O'Brien's this morning to service my boiler what a lovely helpful chap..so nice ..I have rang the company and said how lovely the man was but putting this here for a good post too... The chap was so helpful explained all things about my boiler and how it's measurements worked.. so nice and polite .. pleasure to have come..

First class service highly recommended

Rob was efficient, polite and helpful. found and fixed our problem with minimum fuss. Really pleased. Thank you

Boiler services (on behalf of British Gas) contract. Unscrewed front cover took photos wrote stuff on his phone, took more photos, put more stuff in his phone. Still only used 1 screw driver so far. Took more photos, added more stuff in his phone. Oh he took a Co2 reading added that in his phone. Asked can he see airing cupboard he looked. Asked any leaks, answered no. Moved on. No Hoover, no brushes, no nothing. Waste of time. BGas a really value for money contact.

The quality of Steve and Kyle's work was excellent. Their work ethic is second to none and they were friendly, professional and tidy.

Had my boiler sevrviced today the engineer was Aidan he was brilliant .. he did a very professional job he also he sorted out some of my radiators out which hadn’t worked for months well done ……. one happy customer

After this incident with their Engineer Oliver one of the managers of this company followed this review up apologising as this is not how their company works , he offered to send another engineer to come and complete what the previous one never completed . On reflection of this review posted earlier I am improving the Google rating as it not fair to their company on the actions of one employees! Engineer came on behalf of British Gas to do a service told me all ok apart from a seal that would probably need to be changed next year never gave me paperwork folded it up left it on the side near boiler thought nothing of it until Saturday morning 2 days after had a call from a British Gas engineer saying he had an appointment to come change a seal on my boiler as we were “At Risk”! Looked at folded paperwork near boiler at this point to find a piece of paper he should have got me to sign as boiler should have been turned off and a sticker on it saying do not use neither brought to my attention ! I am making an official complaint to British Gas ! Folded very discreetly behind normal paperwork he obviously did not want to do the seal change !

If it was not for Google Reviews and the negative feedback shown I would of allowed our boiler to be serviced by S O Brien, a BG engineer will be attending now.

Clinton,came on Monday to service my boiler on behalf of British Gas.He was very friendly & polite, he was very efficient & had the customers safety in mind @ all times.

Excellent service to boiler on contract to British Gas. Engineer phoned up to give an approx time when they would arrive, they carried out the job to a high standard and left everything tidy.

Awful, did a boiler service today for British Gas, ticked to say radiators checked, none were, didn’t check flue , ticked he did , didn’t check water tank. British Gas now rebooked. Avoid

Excellent service. Very thorough engineer.

Ross and Aiden came today and serviced my boiler. They were both very friendly and professional. I would definitely recommend them. Thank you chaps

Would just like to recognise Steve and Kyle, these guys installed my boiler over the last 2 days and deserve recognition, professional, friendly and meticulous from start to finish, thankyou very much for providing something rarely seen in these times....a quality job 👍

Engineer attended my home today to service boiler on behalf of British Gas. Engineer left my home and both heating and hot water were not working. Very unhappy with service and will no longer accept 3rd party engineers. The heating was working fine before the service.

Great service

They do work for British Gas they service my boiler and damage my flooring at the same time they never rang to say they was on way not happy with the service I received from them

My boiler was serviced by Tim Barker, very professional, COVID secure, tidy and overall an extremely pleasant experience, highly recommended.

Sam came to carry out our annual boiler service. I can highly recommend both him and the company he represented. Sam was very thorough, very clean and tidy. He made sure we were completely satisfied with his work before leaving. Thank you Sam

Gas engineer gave use an early reminder call and approx time of arrival kept to his time completed boiler service use foot protectors when coming into our house pleassant and tidy worker very happy with the service

Tim Barker was my engineer, really polite, very efficient and helpful

Awesome service. Very friendly, good price and no pressure sales tactics.

I'd booked a gas boiler service through British Gas and was visited by Yusuf on the 26th January. He was very professional and knowledgable. I recommend highly.

Boiler service on behalf of British gas conducted by Liam. Called ahead to advise on arrival time. On arrival he wore his face covering, not a legal requirement anymore but I respect him for that as its still guidance. He popped on his shoe covering too. Told me everything he was doing and gave a comprehensive debrief when finished. Liam was very polite and well mannered, he also put up with being presented with a ball from my dog frequently to which Liam obliged !!. Nothing negative to warrant a drop in 5 star rating. Thank-you Liam.

I needed someone to diagnose a fault with my boiler losing pressure all the time. The engineer arrived promptly and quickly identified the fault, talking me through the issue and why it was occurring by showing me the faults. This gave me confidence that i was only paying for parts i needed and nothing more. He gave a clear breakdown of the parts needed and arranged to return and fit them. The engineer was polite at all times, meticulous in his work and left the place he had been working clean and tidy before leaving. I will be using them again to service the boiler and wouldn't hesitate to contact them should i have an issue in the future. I would recommend to anyone who wants to deal with a company and engineers they can trust.

Great service from Liam very helpful , Thank you

Your engineer came to my home on the 20.01.22 on behalf of British Gas to service my boiler, he smelt gas when entering the property, so he checked that I did not have a gas leak, I didn’t and that was very reassuring, he carried out the service efficiently and was very polite his name was M Naim, thank you

Boiler service for British Gas. Very lovely and chatty man. Respectful when I’m my house. Got the job done within 15 minutes 👍 Tim Barker was my engineer

New Boiler Fitted. Great service - Jack and his apprentice Aidan communicated in advance of the booking and throughout the day kept me up to date, arrived on time and worked diligently, they were courteous, cleaned up after themselves and completed the job to a high satisfaction. I was also pleased with the planning i.e. Parts arriving the day before, cadence on site looking checking the gas, Electrician on hand when required and all this was done in a day. Would highly recommend S.O’Brien to a family or friend Andy D, Chellaston

Excellent service, honest and knowledgeable! Had boiler serviced by Ross - he was done and dusted in no time! He was very friendly and even had time to say hello to my 1 year old niece and the grumpy dogs! Couldn't recommend enough! 👌

Great service from Tim today!

Professional and polite engineer. Advance notice and on time. Great service. Thanks.

We would like to say thank you, Luke did our annual gas check, he was a credit to the company, cheerful, helpful, very polite and Covid aware.

Boiler service carried out on behalf of British gas. The engineer posted a service time in the morning which was kept despite British gas advising us it had been postponed again. A quick call to the engineer reassured us all was still ok. He was very thorough, tidied everything on completion and advised us clearly of system status. He also advised us of possible preventative measures to ensure system stayed ok. Polite and knowledgeable. Just wish British gas themselves could get their house in order. Well done O'Brien's.

We had our boiler serviced today by Yusuf (engineer) and are extremely happy with the job that was completed. The engineer contacted me by phone to give an eta which is really useful and proved to be accurate within 5 minutes. Thoroughly professional job carried out with a friendly but highly knowledgeable approach explaining what was happening at each stage. Yusuf is a credit to your company. Roy Attenborough

Tim Barker called today to service our boiler. He was very friendly and courteous. I recommend him very highly.

Tim Barker was our engineer today. He was prompt and polite when he got to the property. Nice friendly and knowledgeable dude. Full check complete and boiler all good to go! Thank you

Would highly recommend S O'Brien heating - Engineers are efficient and the service is excellent! 5*

Amazing service new radiator and boiler fitted by jack could not thank him enough!

I was extremely impressed with the engineers attitude and felt he went over and above, great service, I would highly recommend!

Would highly recommend S O'Brien Heating.

Amazing service from start to finish. Highly recommended, efficiency personified.

Very poor experience & customer service overall. The engineer arrived and was rather unfriendly and not communicating. After having left and not having given a proper debrief in which he could have flagged any issues, we then received a call from British Gas a few days later advising that a recall was needed. Apparently, the engineer didn't have the proper equipment needed to conduct the full annual boiler service (but didn't tell us about this). Took us an hour on the phone to figure out what had happened, and get to the bottom of this. Terrible service, not a company that BG should be working with! Given the company's mantra of "Manners cost nothing", this engineer certainly didn't live up to that.

Had a new boiler fitted at weekend by this company after our old boiler packed up after 14 years. Really pleased with the way they handled everything for us from start to finish. Many thanks to Steve Stuart and the rest of Company

ZERO STAR WORTHY - Use at your peril - Do not adhere to time schedules set by British Gas - send texts indicating an all day appointment when an agreed time slot had been made. Have not shown up 3 times - if you value your time avoid - cannot comment on their work as they don’t appear to do any.

Yusuf came today to sort our heating out after it not working properly since we moved in last February.What an AMAZING engineer !!… he was calm, polite, efficient and so knowledgeable!…. He managed to work out in half an hour, what three other heating engineers had failed to do…. Fantastic service!!

My boiler is around 15 years old, and has been serviced annually by British Gas via one of their Service Plans, each year the engineer taking just over an hour to complete the job. This year BG outsourced my service to S O'Brien Heating Solutions and the work took just over 15 minutes. I'm awarding 3 stars as the engineer from S O'B was great at communicating why he was late, he was polite and appeared very efficient, but I am unsure as to how he managed to do the work in around a quarter the time which British Gas usually take, hence just 3 stars.

As a British Gas Care 2 customer I was disappointed when an "engineer" from S. O'Brien turned up 1.5 hours later than the allocated slot of 08:00 - 13:00. Normally the annual service of my boiler and system takes about 45 minutes. This man declared he was complete in 15 minutes. I asked him about the mag filter (installed by British Gas) and whether he had checked it and he informed me he was not authorised to do so by British Gas. I then asked him about how the boiler performance check went and the values to determine the efficiency(I am an engineer) and at this stage he decided he was not going to complete the service and erased all data from his machine. Frankly I was relieved because I went through the checklist he had ticked and he had not carried out all the tasks despite claiming he had; to check all visible pipework on the central heating woul dmean he had to go into all the rooms; he did not. He told me that I would need to contact British Gas and ask for a blue van not a sub contractor. This is not a ringing endorsement for either company but be aware that it seems this company are not authorised to do what British Gas have done for the past ten years.

Was visited by Tyrone today to do British Gas service. So impressed! Very polite and all left spotless. Exceptionally pleasant young man!

Had my cooker installed by an Engineer named Stuart. Very friendly, professional and excellent service. Highly recommend

I'm a British Gas home car customer, British Gas out sourced our annual service yesterday, we woke up to water damage over all 3 floors of our town house. British Gas came out today and the system clearly hadn't been serviced correctly with things being missed off completely. The S O Brien service engineer that came out didn't even know where the pressure gauge was. He 'looked' at our hot water tank for 5 minutes before telling us it wasn't the boiler. He signed the boiler off and didn't sign off the hot water tank for its annual service. British gas came out today to investigate and found the hot water cylinder system was without pressure and a faulty PRV that should have been picked up on the service the day before. Responding to S O Brien - British Gas are dealing with my complaint as my contract is with them. The system was completely fine before your company visit. The servicing that was carried out didn't exactly fill us with confidence, as you can see.

I recently had my boiler serviced by S O’Brien heating solutions, the Engineer was polite, professional and very knowledgeable. I am extremely pleased with the prompt and efficient service received. I would recommend this company to friends and family without hesitation.

I am a British Gas Homecare customer and they scheduled a re-service due to the original one not being conducted correctly. Lee from S O'Brien Heating Solutions arrived this morning to do the re-service on behalf of BG.... excellent customer service skills, he was very knowledgeable, friendly and kept me informed with everything he was doing. Cannot recommend enough! Thank you

Due to an issue with my central heating I contacted S O’Brien heating solutions, they promptly sent out an engineer who was extremely polite and professional, he diagnosed the issue quickly and replaced the faulty part, really impressed with the all round professional service offered by this company, and my house is warm again 👍

Engineer couldn't even remove boiler cover.

Central heating service on behalf of British Gas, booked for between 12 and 6pm, Phone call from Tim at 7.45am asking if he could come sooner, he arrived by 8.05am. Polite, respectful, wearing a mask and opened a window. Quick and efficient service. Didn’t try to sell me a new boiler, didn’t tell me that parts for my boiler are obsolete and didn’t give me the hard sell on Hive, unlike BG. Also checked my flu which BG always refuse to do as it means opening the loft hatch and getting ladders. Brilliant service, thanks

First class had Rob Green installed a 5 burner gas hob the job was a little tricky Rob did a great job. Professional and personable. Recommend this company very highly.

Terrible service! British Gas outsourced this company to complete my annual boiler service. After the engineer left my boiler stopped working, I called the engineer to let him know and he advised he'll let the office know and return shortly...Guess what? No phone call back and avoided my phone calls thereafter. My advice AVOID this company.

Excellent customer service from start to finish. The guy who came to carry out the work was very efficient, friendly and followed all Covid requirements making me feel safe. Arrived on time and very competitively priced. Will definitely use again and will be recommending to family and friends. Thank you S O'Brien's.

Professional, friendly and efficient service, thank you

Homeserve out-sourced an annual boiler & heating service to this company. All I can say - I would not recommend this company to anyone I knew well. I'd probably think twice about recommending it to my worst enemy too. I have reported both Homeserve & S O'Brien Heating to their respective Trading Standards departments. Homeserve were very quick to refund the premium paid... draw your own conclusions.

Fantastic service. These guys fitted a gas fire for my parents, they were helpful, professional and reasonably priced. They have also done our gas safety cert for our rented property for the past ten years. Highly recommended. Thanks. Suzanne

Absolutely awful company. British Gas commissioned these cowboys to service my boiler - he allegedly “serviced my boiler and water tank in 3 minutes” and then finished - he couldn’t wait to get home and knock off early. How can this be possible? It takes at least 30 minutes to service a boiler. A complete cowboy. I will be making a formal official complaint to British Gas about this company - they should not be allowed to service boilers for British Gas

Always helpful and prompt. Great reliable company

Very good and efficient service.

Excellent service

Worst experience ever! Never again.

Sent out over my insurance company. Very condescend attitude “gas fitter” no idea what need to do. Taken photos from a 1 cm demage on gas pipe and spent half an hour on phone.Top of that want to charge me over my insurance. Running out without doing nothing. Very unprofessional incompetent.

From initial fitting of our boiler to the years of annual services and the occasional emergency we have always received excellent and efficient service. Highly recommended

Outstanding service from the minute you pick up the phone and dial them. Would recommend to anyone who asks. Quality service, friendly staff and more than reasonable prices.

Fantastic service and always willing to help even at short notice. Work is completed on time as promised by friendly staff. I would highly recommend for any heating or plumbing work you need completed.

Used for the last 3 years for landlords gas certificates, always turns up on time, will continue to use

Customer service was excellent from the office staff to the engineer that came to do the service , pricing was competitive and will definitely use in the future

Excellent service, personal touch and great aftercare!! Had a new boiler fitted, quick efficient installation and tidied up after themselves. Would highly recommend

We rang with an emergency, someone came straight out to us and resolved the fault! Great service, friendly and competent engineer too! thank you! Would definitely recommend.

Brilliant company which we have used a number of times. When we had no heating, they were able to get us up-and-running really quickly. They kept us informed along the way and the engineers are professional and helpful. Would definitely recommend to anyone!

We had a new central heating system fitted, including a new boiler and all pipes fitted! excellent service! The guys who completed the job were lovely and super efficient! They did an excellent job, so pleased with our new boiler and heating system! Fantastic customer service too! Would highly recommend!

Very disappointed with the service I received from this company! I had them out as an home emergency as my Electricity was tripping out all the time. I was told the reason was my smart meter was to close to my electric meter! Where its been for the last 2 years! Then to mine and everyone i have told disbelief I was told to put ever a biscuit tin over the smart meter or rap it in tin foil!! As when the smart meter is send frequency back to Npower this what is causing my electric to trip! On speaking to Npower and a couple of electricians I was told this is impossible as they don't give off frequency they have microchip what collect deter. They charged £125 for talking this rubbish! The next day I had another electrician out who told me straight away it was my freezer causing the problem! So problems now solved.

Fantastic service and advice as provided through Local Heroes. Both guys were incredibly helpful, punctual and polite and fixed my boiler with a minimum of fuss. Thankyou!

Total let down! Confirmed slot in the morning only to cancel just before end of my slot time after waiting in on my only day off this month. Guessing game to see if it’s fitted in 4 and half weeks time now. Not holding out any luck!!! 😡

Once again S.O'Brien you and your staff have excelled yourself. What an easy company to deal with definitely no problems from your company only Solutions so this word is very apt in your title.

We contacted S OBrian to fit us a RDC box for our house as we didn't trust other people local to us .Previously we had an electrical " trip out "and had no lights for 2 days . Legal and general sorted it by sending S o Brian who fixed the problem within a few hours and turned the lights on .Following this excellent work we decided to have them fit a new metal RDC box.Rob attended an fitted the new box in good time making the house safe and sound ,Tied all the ends and fitted the box with little problem .i would definitely recommend this company and the price of £600 for a professional and thorough job well done .im just waiting for our certificates[yes you get them as well] thanks S Obrian and ROB .