Hendleys Heating Engineers

Just moved into a new house and found we had no hot water. We called Hendleys, who came out straight away to look at the problem. We had an old back boiler that was beyond repair. We had this removed and a new combi boiler installed. Dave was very friendly and very respectful of our property, he cleaned up wherever he worked. I would not hesitate to contact them again if I need more work done in the future. I would definitely recommend this company. Thank you Dave for your hard work.

Came promptly and sorted out quickly and smoothly a new and compact boiler for my 9-bed house. Impressed with the friendly and swift assistance in the matter.

Great service from start to finish. I'm extremely pleased with my new central heating boiler installation. Dave was professional, tidy, and completed the work on time. I would highly recommend his services. Thank you very much!

Hendleys had to condemn our boiler installation because pipework showing extreme pressure drop. They came back within a couple of days and re piped right through the house on a hot day, difficult under the floorboards. Great workers.

Ti was excellent, friendly and professional. I highly recommend him. Thank you Ti.

We had a problem with our gas meter cover, we needed a new one and the lovely staff at Hendley's Heating sorted it out very quickly. Sarah, the lady on the phone, was so helpful and friendly i would definitely recommend them.

Henley’s Heating Engineers provide me with a fast efficient service at reasonable prices. I plan to have a long relationship with them

After being let down by another supplier I gave Hendleys a try. Sarah in the office and Stuart the engineer both did a great job. Good communication and advice from start to finish. They will be my choice moving forward.

Fab as always

Immediate same day response to leaking shower drain, very reasonable competitive rates. Highly recommend

Contacted my usual heating engineers for a service on my boiler to discover it had been taken over by Hendleys. Apprehensive on what they would be like, I tried them. I must say from point of contact they were very professional, respectful and very accommodating. Service was carried out promptly. A week later, my sons boiler broke and I had no hesitation but to contact them again. They quoted for a new one as it was over 20 years and even went to fit on a Saturday with no extra charge. They are now my go to people for all plumbing and heating issues. I would highly recommend

Great service, had an annual boiler service, Organised a suitable date and time, and had a call 10 minutes before to let me know they were on route, Did the service and left everything clean & tidy

Hendley’s Heating Engineers Ltd deserve far more than a five‑star rating. Their professionalism, rapid response, and consistently high‑quality workmanship set them apart in an industry where reliability can be difficult to find. Every member of staff I have dealt with has been pleasant, knowledgeable, and genuinely committed to helping customers. A special mention must go to Sarah, the co‑owner. She is the true star of this rapidly expanding company — exceptionally helpful, an excellent communicator, and someone who ensures every customer feels supported from start to finish. Her coordination and clarity make the whole experience smooth and stress‑free. Without any doubt, Hendley’s Heating Engineers Ltd deserve strong recommendation, especially for anyone who has struggled to find trustworthy and dependable providers for central heating, plumbing, renewable energy systems, or related services. This is a company that delivers on its promises with integrity and skill. Adil Jawzi

I am very grateful to Hendley's for such a speedy response to replace a gas boiler which was life expired. Their engineer arrived on time.The new boiler was installed with ease, the engineer LLoyd was knowledgeable, obliging and his workmanship was excellent. I'm a very satisfied customer who is impressed with their customer focus, their reasonable priced service. Not forgetting, they are polite people to deal with. Michael D Roberts.

You only find out how good a service provider is when you have a problem.My recent experience with Hendleys showed that not only did they not resolve the issue with my boiler operation but when I pointed this out I was completely ignored.Mind you when the invoice was due they got back in touch wanting payment in full for work that had made no difference. I had hoped that a family owned local business would want to look after a long standing customer but their actions proved otherwise.

We have been with Hendley’s Heating Engineers for more than 10 years. They are always punctual and professional. Sarah, Linda, and the rest of the staff are also very helpful and will go the extra mile to help. Can’t recommend enough.

Hendleys have been refreshingly communicative. I got in touch with them to service my gas fire, my boiler and to connect my Range cooker. They were able to do this in 7 working days. I expected to wait a month or so. The heating engineer turned up on time, was extremely pleasant and got the job done quickly. It turned out that I needed a new boiler. There was no pressure to have one but it was 20 years old and it was entirely my decision. The following week it was replaced! The engineer was very informative, showed me how to work the boiler and the thermostat and cleaned all his mess up and took it all with him. I can’t recommend them enough.

Fantastic service from start to finish .

This was the 3rd time We have used these guys and as usual they arrived on time did a first rate. Job left the. Site spotless. Will definitely use again well. Done and. Thank You

In the middle of the winter (2-2-24) our boiler decided to pack up for good. I looked on google for companies with good reputations in the N.Wales / Llandudno area. Henley’s had good reviews. So I called there office the morning after the boiler had packed up. Within 35 minutes of the call they diverted an engineer to our apartment. The engineer spent over an hour attempting to rectify the fault on the boiler but unfortunately due to the age of it, it wasn’t possible. They gave us a quote for a replacement boiler. We were happy they the quote and went ahead and had it installed a week or so later. A team of 4 or five men worked on fitting the new boiler throughout the week due to its complex location within the apartment and installing a new flue to comply with current government legislation. The men kept us updated throughout and cleaned everywhere up after the new boiler was installed. Very pleased with the workmanship and communication with Hendley’s. Highly recommend this local company within the North Wales area. Many thanks. Tim Mayman. Craig Y Don.

Great friendly company. They came out promptly and their workmanship was professional and tidy. The job was only to move a radiator, but they even cleaned out the header tank before refilling. Would definitely recommend, and would definitely use again.

Great service, prompt, polite and professional!

The service our combi-boiler annually Fantastic professional service

Professional family business that I have used for many years to service and repair our central heating boiler(s)

Always reliable and trustworthy. The work is always completed to a high standard and emergency work dealt with promptly. I would 100% recommend!

As a vulnerable adult I absolutely feel in safe hands with this competent and compassionate company. Having recently undergone extensive renovation work the professional team at Hendleys have been outstanding. Great communication and team working with other trade professionals, this has really helped to reduce stresses. Advising on work in order to meet individual needs has been great! Big thanks to the ladies in the office and the gents that have been out. Diolch.

A wide variety of levels of service experienced over a two month period. This company were the insisted upon service providers by my landperson. The initial reponse was satisfactory, but as the problems grew, my requirements were sidelined. The hoped for "low hanging fruit" work did not materialise for them, the repair technicians showed their limits, and the office admin staff showed their disinterest. The task was eventually finished by another company. Not recommended; unless you have an old school friend or family member known to the admin person there.

Brilliant service!

Absolutely top class service from sarah and Mark and team, communication was excellent and the work carried out to a fantastic standard. Would recommend this firm 100% .

Excellent friendly knowledgeable service and was able to need a callout happen on same day callout AND Boiler fan replacement. I have used their services over the last couple of years and I highly recommend them.

I chose Hendleys to install gas central heating in my house about 4 years ago, and was so impressed, I have continued to use them for the annual service. Their engineers are courteous, efficient and always turn up as arranged.

100% reliable and 100% trustworthy....What a great company, always respond as quickly as they can. As a landlord, ( based in Carmarthenshire) I am often in need of their assistance in the Colwyn Bay area. Over the 6/7 years whenever I have had to call for their help they have never let me down. Fixing all the plumbing problems I have had and immediatley correcting and acknowledging any error they may have made. I can find no fault with this company and have absolutley no hesitation in recommending them to you......whoever you are..100% reliable and 100% trustworthy

They have always done a great job over several years, and they have never let me down. From gas heating to plumbing, they are reliable and competent whatever they do. Recently had a problem with a leak under the sink and they sorted it out very quickly. Many thanks to Sarah, Mark and team.

I had an awful experience with this company. My sink and dishwasher broke and i explained that the sink had collapsed into bits and was urgently in need of some help. Ten days later one of the plumbers came out to see the job and told me he couldn't do the job because there wasn't enough time booked in and it would take longer than an hour so i would need a quote. I spoke to the owner who was extremely rude who told me that she wouldn't book me in until May or June as they're busy. I asked to speak to someone higher about the issue as I was expecting the job sorting today or at least this week and explained to her, I have been without dishes and cutlery as my dishwasher and sink has broken for over a week to which she replied "I hear what you said, I am the owner". Absolutely disgraceful service she was extremely unhelpful and rude. Would not recommend.

Great service n value

A very professional service. Highly recommended.

Nice to know there are people out there willing to help others and go out of there way to solve a problem. Gives you a good indication of their work ethic and commitment to high standards. Definitely recommend Mark Hendley and team.