Dorset Plumbing - Poole
4.6(191)Parkstone, PooleGet directions
Dorset Plumbing - Poole
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Dorset Plumbing - Poole provide plumbing and heating services in Parkstone and Poole, covering boiler servicing, repairs and replacements, gas safety certificates, radiators, bathrooms and air conditioning. They also handle urgent call-outs and annual servicing, with a broad offering for domestic plumbing and heating needs.
Customers consistently praise their prompt, friendly and professional service, alongside clear communication, fair pricing, tidy workmanship and helpful advice.
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Reviews
4.6
Dorset Plumbing - Poole is frequently praised for prompt, friendly and professional plumbing and heating work, from boiler servicing, repairs and replacements to gas safety certificates, radiators, bathrooms and air conditioning. Customers value the clear communication, fair pricing, tidy workmanship and helpful advice, with many returning for annual servicing or urgent call-outs. A small number of reviews mention missed appointments, disputed workmanship or delays resolving follow-up issues.
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Could not fault Dorset plumbing , I was after a quote for some work I needed doing. They were prompt and very accommodating.and to be honest the best priced out of all I had enquired with. Thank you for a great and efficient service.Would definitely recommend
Used these guys for a few jobs now, the service is always top notch. Friendly chaps and very helpful. Their way has always been to a high quality, they are our go to plumbers
After having issues with two other companies I approached Dorset Plumbing regarding an air conditioner. They were upfront and honest from the start and explained that due to the current heatwave demand was very high. I was happy with the quote and was told it would be about 4 weeks to installation which was acceptable given the high demand. This was where Dorset Plumbing showed they were a cut above the rest. I was uneasy, due to a bad experience with another aircon company of parting with a 50% deposit and waiting. Vince, one of the owners, resolved that concern by bringing my air conditioner unit himself and leaving it with me so I knew I had one. It was meeting Vince I saw that they treat everyone as an individual rather than a sale. Due to my personal circumstances Vince said he would see if he could do anything about bringing my installation date forward. Within 24hrs I was contacted and told they would do the installation within a couple of days. This was a massive gesture on their part given how busy they were. True to their word two fitters came and installed the air conditioning. They were very professional and did a fantastic job. It is very rare nowadays to come across a company who put customer care before a quick sale. It must of took some organising to do my installation so quickly. I never fill in reviews, but this is one I am more than happy to do. This company went well beyond what you would expect. Thank you to Vince and the team.
I use Dorset plumbing every year for my rental property and Highly recommend them. Very professional, always ontime, friendly and helpful with any questions i have, and always prompt with my certificates. Great price. Thank you, see you again next year 👍
Very easy to book, prompt booking confirmation and excellent response time to my enquiry. Super efficient company.
Excellent customer service from a lady named Angel who helped me over the phone
Wow what can I say about Dorset plumbing, not only are they great people to work for but they’re also great people that I have used personally at my own property. From servicing my boiler to last minute call outs they always ensure that they’d really do the best for their customers and treat them more like family then just another customer, really happy service and will forever recommend them to anybody who asks for plumbing needs
terrible service, left a mess all over my carpet, spilt radiator liquid all over the floor, didn’t clean it now i have a black carpet DONT RECOMMEND…!
Great company to deal with, fast and efficient work whilst reasonably priced. Lady on the phone was really helpful too!
Amazing service! Ran into a few unexpected issues with my boiler during its service and Dom and the team sorted so quickly and kept me updated throughout. Cannot recommend and thank the team enough!
Just had a new boiler installed by Dorset Plumbing and the whole experience was excellent start to finish. They got me booked in quickly and were very professional throughout. They also gave me a really good price. I highly recommend them to anyone looking for a reliable plumber.
Boiler packed up and Chris called in mid morning diagnosed faulty PCB obtained new unit next day, fitted and restored heating/hot water in very cold weather
Great company come out straight away to have a look at the fault , found the part then installed it ! All in a few hours can’t recommend them enough 🙏
I am need of a plumber and have always used Dorset plumbing for any issues I have had and was happy with their service, always friendly and helpful. But, last year they fitted a new water pumps for me and after a few weeks I discovered it was leaking, they came out promptly and replaced the pump. There was significant damage to the flooring, which they said they would replace so they sent a flooring company around to give a quote, I also sent a couple of quotes, I then had to chase this up on numerouse occasions to try and find out what was going to happen. I have heard nothing since....so disappointed!!!
Phoned last week with a toilet flushing problem, booked me in for today. Ben was the engineer who came, explained the issue he had a look and discussed what needed doing ....went straight ahead and all sorted! Very very happy with the service thanks Ben and Team will defintly be coming to you guys in the future 😊
A couple of years ago we saw a Dorset Plumbing van around town and decided to book them for a boiler service which was overdue. We were so impressed with the ease of booking, the professionalism and cheerfulness of the engineer so we continued to use DP for further annual services. Just before Christmas 2025 we suddenly had intermittent hot water & heating due to having an old system. We called DP and they sent Chris; we cannot fault the swift service we received, even though we needed a part which took a couple of days to come Chris made sure he had done everything he could to help us in the interim. We are very satisfied with Dorset Plumbing, they have some really great guys on their team. Highly recommend.
Amazing service. Very quick for an appointment and staff very friendly and helpful. Always on hand for any further questions or issues we have.
Big thank you to Dorset plumbing. I called yesterday morning as my boiler stopped working they managed to get one of their engineers out the same day he was polite and efficient I believe his name was Ben (hope that’s correct) Whilst they were here I noticed they do air conditioning so I got them to quote at the same time they turned out to be much cheaper than the quotes I have already received and I am now booked in! Thanks to max in the office for calling me back quickly and giving me such confidence I would not go the weekend without heating.
We have been customers of Dorset Plumbing for many years. They consistently provide a very professional, efficient and friendly service, with competitive pricing. Anything from a boiler replacement to annual servicing. They are also doing pipe adaptation for my son, who has changed a radiator. - So, no job too small. Jake has now done our Annual Boiler Service twice and is incredibly thorough. My adult children also use Dorset Plumbing. I cannot recommend them highly enough.
Had the pleasure of meeting Jet who I must say was a great surprise so good to see both genders doing the job and she did it so well, Jet was professional polite respectful and kept me inform, Dorset plumbing you have an asset there will be booking again thank you
Very professional service. The engineers arrived on time, communicated clearly throughout, and carried out the work efficiently. The job was completed to a high standard and the area was left clean and tidy. I was extremely impressed with the overall service and would not hesitate to recommend this company for boiler repairs.
Really pleased with the service. They were friendly, polite and we were able to arrange a boiler service super quickly at a reasonable price. Happy customer would certainly work with them again 😊
Having used this company about 5 years ago to install a new boiler in my own house which i have not had a single problem with in that time, i asked them to give my Mum a quote for work at her house in Weymouth. Dorset Plumbing Quoted a price £2500 cheaper than my Mum's previous quote, they started the job 2 weeks later to install a new boiler and 7 radiators. The engineer was fantastic, did an amazing job and my Mum was chuffed to bits with the end result. Cannot recommend this company highly enough.
I was recommended Dorset plumbing by my father who has used them on his own home as well as a rented property for years. He specifically recommended speaking to Max and I can see why. Max from the beginning was a total joy to speak to and helped me book in an urgent gas safety certificate. This has been requested by someone purchasing my property so was quite a stressful situation which Max and his team made me feel fully supported by. Chris who came to visit was incredibly professional and reassured me that everything looked as it should be. They also included a boiler service within their costs which isn't something provided by all suppliers. In my opinion going above and beyond and reducing more anxiety when this was separately requested by my purchaser today. If you're looking for a gas safety certificate or boiler service - do yourself a favour and give these guys a call. They not only deliver but they're a pleasure to work with too. Thanks guys!
We had Arron service our Boiler today,great service and very knowledgeable. Very happy and have already recommended Dorset Plumbing to my neighbour!
Dorset plumbing recently changed my boiler, very pleased with the install, the engineer Jake was polite and tidy we will be continuing to use them in the future
Had dorset plumbing out as my boiler wasn’t working and the engineer Jake came out to have a look and he managed to identify and rectify the issue super duper quickly, very impressed and will be using again.
Spoke to a lovely lady called Angel on the phone very friendly and helpful excellent customer service highly recommend
Phoned Dorset plumbing as they were recommended to us as our boiler wasn’t igniting we had the pleasure of speaking with angel such a lovely polite young lady who went above and beyond to get an engineer out to us asap Thank you 🙂
10/10 plumbing!! Spoke to Angel on the phone and she was very prompt and quickly to get a plumber out to me! Would definitely recommend
Excellent sevice, polite and respectful. On time and efficient. Second time we have used their services.
I spoke to a lovely lady called Angel at Dorset Plumbing—she was super helpful and really friendly. Very happy with the support she gave me. Great service!
Really helpful and knowledgeable look forward to doing business with you again Angel was super helpful
Fabulous service & highly recommended. Spoke to Angel who was so very helpful & attentive.
Great service from start to finish !. I needed a new boiler system and I need to say thank you to Angel who helped me through the process. They arrived on time, no hidden extras and my kitchen looked like a show home when they had finished ! Will definitely recommend and use again .
Highly recommend this company,I was dealt with angel very polite and helpful,excellent service would 100% use again
Great customer care phoned up and the lady on the phone was so helpful and polite think her name was angel great company to deal with.
Very easy to deal with when we needed a callout for repair to my boiler Angel was very helpful and has a good sense of humour. Would happily use again
If you are looking for a genuine family run business that really cares and goes above and beyond for the customer then look no further. Super happy with my new bathroom and a big thank you to Angel who answered all my many questions she was fab!
Awfull company to deal with someone ansews back in a rude manner.They never sign their email so never know who your talking to in the team. I had a bath supported that had dropped. When supporting the bath and putting on new bath panel on they didnt check pipes where still connected. So a leaked happened through to my neighbour ceiling across my carpet and through my skirting. This is now going through an insurance claim. Dorset plumbing are trying to say that water damage was from an old leak.Bath never leaked till they worked on it. Really not worth the agro of having this company. Time to find a better plumber
We have had a beautiful new bathroom fitted, all expertly carried out by Craig. He is a professional to his finger tips, nothing phased him as he energetically went about the work. His attention to detail was five star, he kept us fully informed throughout, even making helpful suggestions to enhance the project. His singing won’t get him a spot on BGT but he kept us entertained. From Ben’s initial visit to measure up and provide a quote, everything went very smoothly and we’re very happy with the finished result. We both feel that we can, without reservation, recommend Dorset Plumbing
Used these guys for the last 3 or 4 yrs for servicing and this time included a powerflush. No issues whatsoever. Very reliable and professional. Wouldn't hesitate to recommend.
I've used Dorset Plumbing for a number of years for boiler servicing and gas safety certificates. Communication is alway clear and efficient, tenants are minimally inconvenienced and I'd happily recommend them to all.
We have relied on Dorset Plumbing for a considerable time to handle all our plumbing and heating requirements Their service is consistently excellent—they are highly professional and, most importantly, incredibly reliable. Dorset Plumbing has proven to be a dependable partner in managing our needs, and we would not hesitate to recommend them.
Great service - Friendly and professional staff who detected issues and fixed faults effectively fast.. No rip off fees for parts or labour. Above and beyond communication at all stages from initial call to repair and invoicing. Would not hesitate to use again in future. highly recommend as they also gave me tips for routine maintaince and what to look out for if issues arise in future. Gained more knowledge from this company on my product than I did from the people who installed it.
Fitted a new boiler for me .Great service and amazing customer care thank-you victoria 👍
Proffessional company that is prompt and knowledgeable 1 quick appointments 2 putting the customer first 3 charges are for work carried out and no more 4 reliable and good with customers 5 Top of my list for gas safety certs and general Work. I had a boiler problem, previous plumber came up with a heavy bill for boiler repair. Called Dorset plumbing who found the problem ( leaky radiator) not boiler. I recommend Dorset Plumbing for home or business problems. Regards Landlord
Outstanding customer service . The fitter was cheerful all day . He left everything clean and explained the workings clearly . Excellent job .I would recommend Craig and thus firm 100%.
Great service as always, plenty of warning of when the engineer was going to arrive so I didn't have to hang around waiting in for him. The guys always seem to carry all the right parts on the van so avoiding a return visit. Thanks for getting us up and running. Top service from all the team.
We just had our Glow-Worm gas boiler serviced by Scott Grieve this morning and he did a really thorough check on everything. This is the first time we have used Dorset Plumbing and we are really impressed by Scotts punctuality, and his check on our boiler. We will recommend them to our friends and family. Thank you Scott for a job well done.
Recently had a new boiler installed in my flat. The work in itself wasn't as simple as first planned, however the Gas Engineer Scott took it upon himself to ensure I had hot water by the end of the first day. He was extremely efficient, punctual, polite and clean and tidy. Dorset Plumbing fit me in on the soonest occasion, were fairly priced and their customer service was excellent. Would definitely recommend Thank you for your service
Fitted a new boiler in the property that I currently rent out. An excellent job done at a very reasonable price. Good communication throughout the process which was appreciated as I couldn't be at the property in person. I can recommend this company !
Have just used Dorset Plumbing for our annual boiler service and have to say that they are one of the best companies that Ives used over many decades. Very easy and quick booking, great follow up and communication, punctual arrival at appointment time. Engineer was polite, friendly, knowledgable and professional. Highly recommend this company , who will now be my go to plumbing and heating firm.
Needed my boiler servicing and after seeing them mentioned on social media I then googled and contacted them. Communication was great with a reminder text the next day followed by an update on the engineers arrival on the day. Prompt and pleasant. Later I was worried their was an issue with my boiler so I phoned them and received a message with a return appointment for the next day in which they assured me everything was fine !
Highly recommend Dorset Plumbing! They have completed a few jobs for me from fixing toilets, removing radiators and installing a new boiler. Competitive on prices, prompt, responsive, and always friendly!
Ben came to service our boiler yesterday, he was on time , very polite & efficient & got the job done quickly. Nice to know that a local company is good to use, will be using them again.
Quick and easy to book. The WhatsApp portal is very handy. The plumber attended within the estimated window and did a top job. The job sheet was emailed very quickly after attending. I'll certainly be reusing! Thank you 😀
This was the first time of using Dorset Plumbing and it certainly won’t be the last! From the time of our initial conversation to the visit of the engineer it was nothing but professional. Chris our engineer was friendly, easy to talk to and very knowledgeable/informative, he also took time to listen to us! Cost wise the charges are very competitive. Thank you ☺️
I have been using Dorset Plumbing for many years, and really can’t fault them. They arrive when you expect them and do a great job for reasonable prices. I recently had an emergency, they came within hours and resolved the problem quickly. I have and will continue to recommend them to anyone who needs a plumber.
I've used this company a few times now and only just remembered to leave a review. I always get quotes from other people before getting work done and this company is always the cheapest, they do excellent work and are super helpful.
Amazing company, engineer was very helpful and completed job well would highly recommend.
I have used Dorset Plumbing for a few years now. Their pricing is extremely competitive and I have found them to be very professional. Communication is always excellent and I particularly like their automated messaging and reminders of when a service is due and text updates on the day when the engineer is on his way to call. I would highly recommend them.
All good, pressure vessel fixed as part of normal yearly service, money well spent.
Great quality service guy really knows what hes doing, definitely have him come back again to work on my pipes
Had my new Boiler fitted today by Ben, he was absolutely excellent, very professional, very clean and tidy, I felt very at ease with him, lovely guy, I will be using this company for my boiler service from now on, can't fault them, best price too! Thank you Dorset Plumbing. Highly recommend
Dorset Plumbing carried out a boiler service and Landlord Safety Certificate check and we’re brilliant - really good communication, polite & professional, quick. Their Gas Safe engineer also capped off an unwanted gas fire & removed it for me while he was there, amazing service! Would definitely recommend.
Would highly recommend this company and I will never use anyone else. From booking of the job right through to completion was excellent. Very friendly staff whenever I called and the engineer that completed the job went above and beyond. Excellent service throughout. Would give this company more stars if I could. Thank you team.
I have used Dorset Plumbing for several years now as a landlord and am so pleased with their service. Friendly, accomodating and reliable when I am not in the area they are totally trustworthy to do both repairs and issue my gas safety certificate each year. They go out of their way to resolve issues caused by third parties to ensure I have the property up and running asap. I will continue to use them as they communicate well both in automated messages and emails/phone calls and invoicing/certificate issue etc. They charge a fair price for their services which is all clear on their website. A very pleased customer!
Fab service. Such lovely people. Did exactly what was needed.. Will definitely use again!
I was very impressed with the professionalism and reliability of Dorset Plumbing. Will definitely use again.
Good boiler service, nice gas engineer, very good communication with the company.
Great service super fast and customer service was very good definitely recommend
Very professional company , on time and efficient. Phoned up about a possible leak came out the next day and detected the issue and fixed the problem. The bloke that came out was very good and quick and was really nice and helped us doing it . Would recommend to anyone for a top service .
I've used Dorset Plumbing on a couple of occasions now and have been extremely happy with their pricing and quality of work.
Absolutely fantastic service. Definitely recommended. Our combi boiler broke down and required replacement a week before Xmas, BGas install time was 10 weeks. Dorset Plumbing did it the following week and half the price of BG. Start to finish nothing was a problem, new boiler, new flue, reworked the copper piping, Scott did a thoroughly professional job. Well done guys!
Gave me a quick quote, came and fixed my boiler all with in less than 24 hours. Excellent service 👏 👍
Absolutely fantastic company. Very professional communication and works carried out, on time and when agreed. They went above and beyond to help. I recommend this company 5 stars from me.
various plumbing matters including Gas Safety certificate and boiler servicing.
Very happy I had a boiler check and some works done it was a great price and the engineer was very polite and cleaned up after himself leaving no mess at all will 100% be using you Again
We recommend Dorset plumbing to all our clients and they are always happy with the service! will carry on to recommend Dorset plumbing and Team.
Used them for the anual service for the central heating. All done really well. Would recommend them.
First class competitive service from a friendly and professional team. Can’t rate them highly enough.
Great service, I used them for a boiler service and safety certificate. Communication was very professional throughout. 100% recommended.
Boiler service completed ready. Easy to book online and prompt replies to text messages. Arrived on time and friendly service received. Would highly recommend at such good value. 👍
Serviced gas fire and carried out a boiler service, were very courteous left no mess would definitely recommend
After being let down by last plumber , I contacted the Dorset Plumbing and got instant response. An engineer came on time and carried the boiler service. Great communication and service, good price, very polite and tidy. 5 stars . Definitely recommend .
Carried out a repair & service; within less than 24 hours boiler stopped working. Came back out & said there was another fault wanted £220 to rectify. Manufacturers attended site were surprised as to why they hadn't identified initial issue & commented on things not done on service. In response to Dorset Plumbing reply; At no time did we say we'd already spent enough on the boiler as we had only recently taken ownership of the house & by association the heating system. Yes you returned without charging us; the original call out was because we had no hot water, the second call out was because we still didn't have any hot water & involving the manufacturer was because we still didn't have hot water. The manufacturers engineer purely answered questions as to why the boiler failed to supply hot water after it had been serviced & was in no way unprofessional. The system works perfectly now with unlimited hot water.
Always a great service from Dorset plumbing... Engineer was on time, tidy polite and finished the job...
Provided a quote for plumbing works, booked it in only for the engineer to turn up and walk off site within 15 mins. You then receive a second quote later in the day for twice the price. They refused to break down how the labour cost increased 3 fold. They cant quote a job so avoid if you can.
Unfortunate experience with this company and would not advise people to use...there is a lot better available.. Shut off boiler after gas safety inspection without calling landlord to discuss repair. Finally sent a quote to replace the entire boiler for a flu issue which has been fixed in the past with an original part (flu clamp) as advised by a qualified boiler technician.(update: A valid and passed gas safety certificate was obtained after previous flu work).
They’ve serviced our boiler for a number of years and even provided me a last minute copy of the report to satisfy solicitors during a house sale. Can highly recommend!
Friendly service, fairly priced and knowledgable staff - have used Dorset Plumbing a few times now, and will continue to do so in the future.
Always excellent service from the whole team. They are very friendly and responsive, always accommodating to fit appointments around our schedule. Definitely recommended.
Excellent customer service and always willing to help when they can. All their jobs to a excellent standard.
Contacted company at 08h30 today regarding a boiler fault, the engineer attended and repaired the fault by 09h00. FANTASTIC SERVICE BY DORSET PLUMBING!!!!
Excellent company, reliable and trustworthy. Would recommend and will use again if ever their services are ever needed.
Contacted Dorset Plumbing when our boiler broke down, Ben arrived with a couple of hours he found the fault, replaced the part and kept us informed throughout. Polite, tidy, extremely helpful and we thought a very reasonable price for the work done, we shall be using them again for a nest thermostat installation.
Very professional engineer, polite and efficient, arrived 10 mins early! Perfect customer service, transparent pricing and work conducted to a high standard, with a detailed, clear report sent promptly afterwards. Would recommend without hesitation!
I have used Dorset Plumbing for a while now. They installed a new boiler last year and provided the yearly maintenance this year along with a Gas Certificate. These guys are very reasonable and more importantly they are professional. Highly recommend.
After calling numerous amounts of plumbers and being let down i was highly recommended about dorset plumbing who come out within the hour and had my boiler working just fine again . Thank you so much
Dorset plumbing where Asked to do a gas certificate for us. Told us they could get the part that was needed for the boiler to pass. Our poor tenant waited weeks without hot water , was then informed they could not get the part so would have to have a new boiler put in to which we agreed. Then that would be another two weeks time. Then said they couldn’t replace the boiler and to find another company. Total total waste of time and money with this company.
This is the third time we have had this company to do work for us that in itself tells you that we are please with them. Last year we had them do a boiler check and fit a new kitchen mixer tap. On Monday 3/2/20 just after they opened I rang them as our boiler had died the previous day, they managed to get us an appointment for the following afternoon, the engineer arrived after first ring to let us know he was on his way and within an hour our boiler was up and running. Can not fault them, cost for the first 2 jobs was what was quoted, the last job was including a new pcb and a couple of other parts including a hot water tank which I considered a very reasonable price. Very pleased with them, hence 5 stars.
One of my radiators wasn't heating and Dorset Plumbing quickly fixed the problem that was caused by a stuck thermostatic valve. The system is now running fine and I have saved the cost of an expensive Powerflush recommended by another company. Very pleased I went to Dorset Plumbing.
The men are down to earth, professional, competent & no BS!! Prices are very fair & they go beyond the basic job by helping & thinking ahead. I am so pleased I found them.
Dorset Plumbing are very good at what they do - turn up when they say they will and charge a fair and competitive price. Saved us on Xmas eve with a repair and also recently installed a new boiler in a new location in our property - can't fault them!
Very good company, staff are professional and friendly. Really helped me out when I needed a boiler serviced before I completed the purchase of a new home, they were in the next day and quickly and efficiently. Will be using them again in the future.
Great company to work with. Staff are very knowledgeable and I have been saved by their expertise in many instances!
Terrible company, took Tuesday off to wait for plumber was due to arrive 9am, no show, called company who confirmed no one coming, rearranged for Friday, again no show by 10 am, called the company again as no one contacted me, they confirmed again that no one would be coming. Terrible terrible service I would recommend strongly looking at an alternative
Great service! Required a gas safety certificate because we have a lodger - They called me before arriving so I knew when they were going to arrive. Professional and quick service. The engineer Steve was very knowledgeable and friendly.
Great service once again fitted my boiler, very clean and tidy, communication 1st class, great Job highly recommended!
Awesome!!! I had a leak which turned out to be the water tank. Ben sealed the leak temporarily within a few hours of calling. They gave me 2 options, replace the tank in the loft or fit a pressurised cylinder tank which would also remove the noisy pressure pump I have. I choose the pressurised cylinder and wow Im so glad I did. They turned up bang on time and cleared away all mess leaving me to enjoy a silent and powerful shower. Will definitely recommend Vince and his team 👌
A plumber came out last Tuesday to check my gas. I am still waiting for my certificate to prove that it's all safe. My sister was told he would put it on an email for proof.l rang several times to ask for paper proof or even the email proof. I still haven't received anything not even a receipt for a cash payment.l have had gas certificates before they normally do it there on the day. Why is this company different ?.The receptionist said she would post it on Friday we are local ,so where is it ? I also told them I needed my proof quickly . I think for £47 .I should have my certificate.
New boiler and shower cubicle fitted this week. Fantastic job my wife and i are so pleased and will be using Dorset Plumbing for all our rental properties
Had these guys in to service my boiler and were very helpful. Will definitely be using again and recommending to friends.
Fantastic service, I had problem with my shower, an engineer came within days and explained what was wrong, went to get a new part, fitted it and was extremely pleasant, also good value for money, I thoroughly recommend this company
Really unprofessional people sitting at this company. The engineer did not turn up on that day. No information from the gentlemen who answered the phone. No sorry nothing. I said it was really unprofessional for them to not call to inform and reschedule. The gentlemen very rudely told me to find services somewhere else then. I would not even rate this 1 star. Zero star should be for this sort of company. Edit: Pathetic response to blame on the customer. I can understand how lame are the people working at your company calling yourself professionals. You did not turn up, next day i called and got response to find the services somewhere else. I guess your bookkeeping needs to be updated.
My boiler packed up and was told it needed replacing. Everyone else wanted far too much money and expected me to wait 2weeks to have it fitted. Called Dorset plumbing and they quoted me at a fraction of the price everyone else wanted not to mention they could fit it 2 days later. Engineer was extremely knowledgeable and extreamly neat and tidy, went the extra mile. Really happy with the service and would highly recommend. Thanks again
Highly recommend this company. They carried out some repairs to my boiler and they really did go above and beyond to get my boiler sorted, could not recommend enough.
Avoid this company..dont know how to talk to their customers. Absolutely no respect for customers highly unprofessional and rude. Will never do any business with them again. Also claim made below by owner is false..you don't even know what was the job..it was gas safety certificate check and not boiler service. £42 pound was quoted and not what you mentioned..get your facts right before you write. Tone of your reply confirm my claim..you don't know how to talk to the customer.
Amazing service from this company. New boiler fitted this week and we are absolutely over the moon very tidy workmanship and friendly staff
BEWARE!! When I phoned to enquire about a job due on that day the conversation was engineered by the owner of Dorset Plumbing so that he could work himself into an aggressive and verbally insulting rage. Basically an ordered part was the wrong one and I guess that the job wasn’t worth his time to fix as he refused to continue the job ( telling me that I was being abusive - I wasn’t!) and cutting me off. Looking at other reviews it seems that as long as there aren’t problems all is well ( I’ve had a boiler install and service with them with no issues) but If things go wrong, then pray you don’t get this abuse hurled at you.
my elderly mum had water coming through her ceiling, they said they were fully booked. but they still managed to fit her in. great guys. thank you very much. mark
Excellent service, Tom had to go the extra mile to get our boiler serviced due to the way it had been installed and he was happy to do so. Really good value for money. Will definitely use them again.
Very disappointed. I booked an appointment to have a quote on my bathroom, they said it would be 2 weeks on Friday 11th between 9-1.00pm. The day came and I waited in all morning but no one came, no call to explain. I called them and left a message asking someone to get back to me, no one called me back. I called again after the weekend and the lady said it had been booked in and she would find out why no came and call me back, guess what, no one called me back!. I called again today to be told the booking system had the appointment but they had a problem with this information getting to there team on the road. I asked for a new appointment, guess what 2 weeks!! If they knew they had a problem with there system why did they not make sure the person coming to me had the appointment booked? Hopeless. I am very upset and annoyed with Dorset plumbing especially as they could not even offer me an appointment this week considering they had let down. They were recommended to me but I can't say I'll be doing the same.
I thought £35 for a boiler service was to good to be true until they turned up and carried out the work and lucky for me they did as my last engineer had missed vital things
Excellent plumbers, friendly and professional with quality service. Highly recommended.
I found this company very rude and unprofessional to deal with and I will not be using them again, I would recommend others to avoid them.
Dorset Plumbing are very professional and provide a great service, honest and hard working employees, a pleasure to deal with.
Excellent company couldn't recommend enough. Thanks for the great level of service and workmanship!
Fixed my boiler very quickly and efficiently, thankfully especially at this time of the year. Thank you.
absolutely unbelievable. the plumber himself was extremely rude and made me feel very unconfutable, charged his phone non stop in my plugs and insisted on using my patio doors even though I clearly did not want him to do so that he did not disturb my new-born, just to save him a 30 second walk. he spend more time on the phone to his mates and popping out left right and centre than he did actually working.
My boiler packed up at 5am, sent Dorset Plumbing an email and they phoned me at 8am. A plumber came before 9am and did an emergency fix to get my Hot water upand running. They then came and fitted a new boiler at a really competitive price and real tidy. Highly recommend, great service and polite knowledgable staff.
Location
Parkstone, Poole, BH14 Get directions
Opening times
- Monday9:00 AM – 5:00 PM
- Tuesday9:00 AM – 5:00 PM
- Wednesday9:00 AM – 5:00 PM
- Thursday9:00 AM – 5:00 PM
- Friday9:00 AM – 3:00 PM
- SaturdayClosed
- SundayClosed
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