QHS

Anmol Singh was superb in every sense - he came to power flush our central heating today. Anmol is highly knowledgable, friendly, and hard working. He went above our expectations, and our home has gone without heating and hot water, to full functioning! He was very respectful of our home, and tidied up after all was complete. We shall definitely be recommending him to everyone we know!

Horrible management by lady named Andrea rude to customers and staff. Poor service

Excellent service from Andrew, very polite and kept us updated throughout a difficult installation. Second engineer Darren arrived also very competent and helpful and reassuring. If I could give 11 out of 10 I would. I wouldn't hesitate to recommend this company.

Emma came out for our annual gas safety check. She was friendly and informative, ensuring I understood what she was going to do/ had done and gave advice to prevent future issues. She took care to fix an issue and went on with her busy busy day. Thank you

Emma was amazing she’s so professional

Prompt efficient service,very polite young lady ,Jane .thankyou

Professional and informative, carried out my annual gas safety check quickly and efficiently.

As always, the service was 11/10! The engineer arrived between the advised timeframe with a text message 10 minutes before his arrival. He was very friendly, polite and ensured to explain what he will be doing and why. See you next year🙂

Had Emma today and she was amazing from start to finish. Explained everything as she went along, great communication.

The engineer was polite the minute I opened the door. He explained everything he was going to do

He was very polite and a lovely man

Very competent and professional I recommend it to everyone

Very friendly and efficient

Great service, very great customer service. Emma was fantastic

Had boiler serviced today, june 30th, engineer arrived between the times given. Very friendly, even my dog agreed. 👍. No complaints here. 👍

Excellent. The engineer was friendly and very professional.

Happy I used QHS, they were professional and clean and the engineer gave me good information on components and on which brands are the most reliable. Will use again.

I had an issue with my boiler and this was affecting the hot water / heating system. Ashley arranged a visit by an engineer who looked over everything, fixed the main issue and also managed to fix an issue I was having with the pressure in system. Was happy with the service and so will book them again for this year’s annual boiler service.

Painless experience to deal with. Recommend 👍

horrible service always late and sometimes rude, and that is for just a gas check.

Rude uncaring staff on the telephone. The inability to let me cancel an appointment well in advance and then not turning up on the afternoon they were supposed to but turning up the next day and blaming me for not being there. Appalling customer service. Have used a different company now.

I just don't know where to start but I'll try, on 4 occasions this company has cancelled my gas safety check which runs out on 11th April and have put my children and family at risk. And surprise surprise today 08.04.24 I was due a new boiler to be installed and guess what yes they cancelled on me again for the 5th time we'll enough is enough now I've contacted my Landlord and requested for a more reliable gas contractor and not cowboys. I was very very surprised to read such bad reviews on this company but please a word of advise go somewhere else. DO NOT USE THIS COMPANY FOR DOMESTIC OR COMMERCIAL.

Friendly staff helpful and not rude , rearranged my appointment with out any fuss , pleased with the service .

Extremely incompetent company, especially the customer service supervisor Andrea. First engineer was sent to do a service check on my boiler and they didn’t bother turning up for the time booked. Second engineer came and broke my boiler clock while doing a basic service check. When I called up to complain the customer service supervisor Andrea was extremely rude and unhelpful.

Management have not got a clue

Although not at home at the time, salesmen persisted to ring doorbell twice. Did pick up one salesmen on our security cameras stating, in reference to our home, "it's a nice one this is", to which his colleague replied with "I tell, you there are some nice ones in social housing" - we don't live in social housing; this has never even been a council house!

My wife and I contacted a Director at QHS we happened to know socially in desperation having got a frightened noisy animal making lots of scratching noises (which turned out to be a large Crow) trapped in our Chimney behind where our gas fire is in our lounge. QHS very kindly sent a senior Manager round to our house 10 miles from their offices who took great care removing our gas fire safe, before removing it enough to get at the stranded creature, and very carefully with the help of a thick pair of gloves rescued the stranded Crow and released it in the back garden. The Crow promptly flew off and the QHS operative put back the gas fire, tidied up and left the place as if he'd never been in our house. Very impressed with the service and also deeply grateful to QHS.

Guess they will only learn when they lose the contract with the council

no one turned up on the day.?

First of all the customer service on the phone was unbelievable I have never been spoken to in such manor. A guy came to fix by boiler - he did not fix it and its now leaking. There is not seen as urgent - Considering I'm disabled and vulnerable have a leak dropping into my bed and have no heating. Avoid like the plague.

Brilliant company...

Excellent service. I have no hot water and rang at 09:00 and was told by Daniel that an engineer would be with me in an hour! Excellent!

Horrendous heating company , its 0 degrees outside and I am left with no heating and hot water with my special needs 4 year old. I will be taking my complaint to the fullest extent. Giving me the run around since end of December. Interested to know who their heating regulatory body is.

so rude night staff. she is very dishonest as she thinks she owns the company. i am very upset as my heating is off and the night lady that answers the phone has booked my slot for another 2days time. no heating and water. im 70 years old im sure this is against the law, please can some one look in to this.

Boiler broke down, mother is 70 yrs of age, sitting in the called, spoken to night staff named natalia . Very rude no customer skills. Was told no engineers out till Monday. Very poor especially in this pandemic were in. Not helpful at all. Was told the age was not down as vulnerable.

Good company, just few issues with booking system and letting you know exactly whats going on

Inefficient. Waited in all day when i was informed by letter they would be calling between 1300 and 1600 hours which in itself is a wide window. I took a day off work by 1700 there was no sign of them. I then rung a chargeable landline to establish the status quo and was told by an arrogant respondent that they had cancelled my appt!! They never informed me and he told me it wasn’t his responsibility to do so. Incredulous!! what a useless organisation

Logistical and administrational nightmare, they contact you to ask if appointment is convenient, if not call, you call and they turn up anyway.

It's embracing the stuff how answer the call very rowd and poor castmer services 😡

There is one particular woman who down right rude arrogant and she has had more complaints made against her more than I have hot dinners some of the engineers can’t stand her either I have COPD and been without heating since Saturday and no heaters were left with me I lost with two rude little women and she shouldn’t be working there for the way she is very rude I NOT BE CALLING YOU OFFICE AGAIN AS SHE IS A HORRIBLE PERSON

Parked outside mime this morning taking up two spaces this morning outside mine. Gave him a beep asked if he could move forward please. Got given a filthy look. Had to beep several moore times before he stopped ignoring me. Looked at me again asked him nicely to move forward slightly and he Said f##k off you c##t.

Good, thanks

For the 2nd year running the engineer for my gas safety check did not show up. He did the 'one ring, nobody in' trick where they ring your phone for one ring to show on their log that they called you. I made a formal complaint and the contract manager called me and arranged for an engineer to visit 3 days later. On the day of the visit I got a letter from QHS threatening me with legal action as 'they had written to me twice already and I was refusing their engineer entry'!!!! Needless to say I was furious. When I rung to see what was going on I got a nice girl on the phone who just kept saying, oh well, someone's coming today. So you don't turn up after I've taken time off work. I have to take time off work AGAIN for a re-visit and you have the brass balls to make out it's MY fault and threaten me? WOW!

Stayed at home all day waiting for my boiler service and know one turned up. Not even a phone call. What a waste of time

Moody. Unreliable a joke

Useless. Left without hot water and heating, for 4 days second time in last 2 weeks

Engineer did a boiler service,I mentioned that the radiators weren’t getting hot,he found that a valve was faulty,he reported it to the company. I called the company 2 days later,spoke to Kate and then to Amar,an engineer came the following morning,job done,all back working now.Delighted with the service provided,really pleased with the excellent service.

Thanks Muhammed

Always happy to help you with a smile and a joke

This company is a load of rubbish poor standard of service and far from Quality they have had me wait in all day for a Gas Safety check. Now about an hour away from 5pm, I called for an ETA on the engineer to be told the engineer will not be coming today & the next available slot will be on the 28th of may a diabolical liberty of a service and a lost of a days pay for me. Bunch of cowboys

Absolutely disgusting. I was left without heating for nearly 3 weeks with the excuse being a part needed ordering. Came today in the morning when I asked for afternoon, fortunately was in, and they came with the wrong part. But what I didn't understand is why they were able to fix original part in under 10 minutes. I'm in elderly and disabled accommodation so you'd hope to be a priority but it doesn't seem to count . This isn't the first time either.. I have a pipe held together by limescale, but when they turn up it's either in the morning when afternoon requested, afternoon when morning requested, not at all when told to be in all day and no parts if they turn up at the right time. And they have the contract with Hillingdon council so I have no choice.

Most of workers including supervisors are so rude rude rude!!!! unreliable rude company

Never show up when meant to then when do they just try a quick fix heating gone for 4th time avoid. Rude staff when calling too.

Nightmare of a company! Left my 75 year old mother with no heating or hot water for over 3 months, over the course of which they sent out 4 different engineers a total of 9 times. They refused to attend her property on a Saturday, despite the time she’d spent waiting and it took her having to involve me to get it sorted out. The people on the phones are nice and polite until you have an issue, at that point they become obstreperous, and that’s being kind. They were just plain rude. Unfortunately mother mother called them rather than the council, on their advice, so there was no council record of the initial contact and they basically said she was up the creek if she wanted to complain. Horrible company, just horrible. If you’re a private customer steer well clear, if you’re a council tenant contact the council, these guys are dangerous. Imagine leaving a 75 year old woman with no heating or hot water for that long and then treating her that way. I’d swear but I don’t want to give them an excuse to have this removed.

Good friendly company

Engineer fraudulently marked my safety check as complete, when they never even entered the property! Wonder how many people have been left ill or dead with this kind of incompetentcy.

Most of your employees are very rude and incompetent, don't do the job and don't check things properly, seem in a rush or to think we are all stupid and it's something silly like not having gas. Had one guy tell me my daughter looks like Yoda and another walk through my front door, go no where near my boiler and leave 2 minutes later. I have currently been without heating for 4 days and have 5 children in the house, some are sick and have medical issues. You have been called out at least 4 times in 4 weeks with my boiler being on 1 minute and off the next, you have failed to find the problem every time and just pushed any responsibility on to the council or the boiler manufacturers themselves. Your one saving grace is your lovely staff member Nick who is completely thorough with his work and wasn't in a rush to just get out. He showed genuine sympathy about it being so cold and the children in the house. He has managed to figure out the problem with our boiler that 4 engineers in the last 4 weeks haven't managed to work out!! If all your employees were this good, your company wouldn't have the reviews it does have. Thank you so much Nick.

Quality Heating Service are contracted through my local authority and are unprofessional.The engineers never turn up within the allocated timescale and never apologise for the lateness! The appointment I always booked for 60 minutes by they always leave within ten minutes which feels as if they haven’t done a thorough job of checking the boiler.

Had an appointment today confirmed it and took morning off work (unpaid) only to find out "someone" Had cancelled and rebooked for the following week, Team Leader mackayla adding some words of sympathy like 'bless me' first of all I don't need blessing I needed an engineer to come around I need quality-heating to competently arrange an appointment and have someone turn up on the agreed day.... This commentary does not compensate me for loss of earnings and mckayla clearly does not understand that people work nor does mackayla have a clue that not everyone can take days off here and there becoz of some rookie mistake. Her pathetic attempts to pass the buck on the boy who rebooked is new- but u have managed to announce your a team leader you tried to get some jumped up office manager to come and aggressively take over the conversation I am not phased in the slightest- far as I'm concerned if this boy was new as they claim surely as the team leader and supervisor you would be overlooking his cancellations or even reconfirm in writing somehow or call the tenant to confirm I have rebooked?? Nothing to do with the new boy as the team leader and office manager procedures should be implemented when cancellations and changes are made which they failed to do... I have made a complaint by my landlord and I'm taking the liberty of leaving this review here too very very poor customer service and for a team leader and manager i suggest you need a retrain or go look another job who hired you anyways???... By the looks of the rest of your reviews it's obviously not me with the problem

this cowboy outfit is a joke the Councils previous heating contractors serviced the boilers properly and took about 30 to 45 mins these jokers are in and out in under 10 mins and simply dont do the job properly !! in my honest view they are failing in there duty of care and are not fit for purpose I cant wait for them to get found out and lose the contract

18months boiler parts still waiting no heating or hot water,engineer stolen kitching fan, children develop asthma,will take them to court.

This company are the worst I have every had to deal with my mum is in a council property that they look after her heating system. 8 weeks ago they were called as my mothers heating had broke down, an engineer attended that day I called after inspecting the boiler a pcb board had gone, he informed me one would be ordered 6 weeks later I had to call again. I was then informed the part was in an an engineer would attend to fit. Well my mother is 72 years old an had been left with no heating or hot water for 8 bloody weeks, when I called again a week later an still not been repaired, I asked if a fitter could call that day to fix an was told they do not fix or fit parts on a Saturday an she would have to wait till Monday. Hang on she's waited 8 bloody weeks during the worst weather we have had in years, when I asked to speak to a manager none available. Can you believe in this day and age it takes 6 weeks to order a part for an elderly woman off 72 who is frightened to leave the house without me. After speaking ta management Monday evening I would like to thank them for sorting out the problem an ensuring an engineer would be at my mother's today Tuesday morning an rang me to confirm he was at my mum's the heating was now fixed. Thank you so much for your understanding.

Wouldn’t even give 1*. This company is an absolute bunch of jokers. Not sure their engineers are even qualified. No customer service skills either. Left for 6 days without water or heating. They don’t turn up for their appointments. Lied to on the phone twice and then they were sarcastic

They have no quality they let me down and left me and family with no heater or hot water for than 2 weeks during the coldest times of the winter they were rude and ignored me they still haven't fitted my boiler.

Shame you have to give a star to be honest, leaving vulnerable people, elderly, disabled, without heat and hot water, not doing the job properly, then get told they won’t be sending someone out, an absolute “NO”, without any concerns, they told me “if you’re that worried do it yourself” ...... poor, poor and disgraceful. You’ll be charging the council for your callout I’m sure. shall I charge you for my time??? Customer service leaves more than a lot be desired ..... you say you value your customer service ..... you might want to try telling Anna that, or train her maybe! Shocking!

Engineers don't turn up for safety inspection, and act dumb when you phone them about it. Same as the last company Brown's. Waste of time.

Absolutely disgusting service by the office no communication an quick to pass the buck. Really un professional do not use this service!! Didn't want to put the one star but had to to post!

Absolutely disgusting company left a week with no heating 3 kids 1 ten month old baby who is now ill because they can't do they're job right three people came out and got the solutiontion wrong even the manager came out and he said he come the next day to do it cos he doest want to leave it any longer but he forgot to write the time slot down on they're computers this company should be shut down even the manager doesn't know what he is doing absolutely rubbish won't recommend them to anyone zero stars don't even deserve one

Awful don’t care minus numbers, and won’t come out

If I could give 0 I would - just called and told I work full time and cannot sit in for 5 hours until someone turns up. I told them if they can call me when outside I will be there as I work 2 minutes away! the women would not listen to me and wouldn't let me talk. absolutely disgusting customer service! do no use these people if you don't have to!!!!!! useless - how is it so hard to call someone when outside a property - wasting your own time!

awful service, engineer didnt even fix my boiler and left skid marks in my toilet!

Awfully rude customer service on the phone when trying for the second time to move an appointment as I work shifts. Waited in last time and the woman on the phone lied and told me someone came round.

If I could give no stars I would. 7th time my boiler has broken down, 7th time someone has come out still not fixed. 7 months pregnant left with no heating or hot water for 4 days. Not the first time I have been left with no hot water or heating either. The so called supervisor I spoke with could also do with some customer service skills.

Have been trying to cancel an appointment that is today, but no one is answering the phone, and keep getting not currently available. But the information on my piece of paper says they are open 9-8 monday to friday and i know yesterday was a bank holiday. But its now 10:37 and their is still no sevice, have called 118119 for an alternative number and that says the same,

Poor customer service

Discussed with shoddy work. Had safety check and service on boiler an obvious leak from valve could be seen boiler should not have passed at that time. 6 days later completely packed up evidence of electrical parts burnt out due to water contamination, had to wait for repairs then missing parts so still without any heating, waiting for re-booking. Customer service stinks basically told things happen so get in with it. They need reporting to health and safety and trading standards act.

What a absolute joke of a company! 15 hours I had waited last week. They've still left me without heating and no hot water. Apparently this doesn't warranty a emergency especially the fact I have two young babies!! Will be making a formal complaint as the staff speak to you so poorly aswell, one even called me a liar, also they give you a time slot yet they just turn up whenever they feel like it. My slot was 12-5 .. he turned up at 10am?!? Seriously not a good company KEEP AWAY TRUST ME!!

The most incompetent heating service i have ever come accross, left my family with no hot water or heading for well over a month throughout december and now in to january. Shockingly lazy and and incompetent, also im sure using sellotape to put parts of my boiler together is not very proffesional!!

Awful customer service, phone system keeps cutting me off, when I do get through I find that the company have scheduled the wrong dates, now having to take two days off work and lose two days pay. When I complained I was told that they are sorry but they couldn't do anything about the mix up.